# Genea Security Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Genea Security Software - reviews, pricing plans, popular comparisons to other Visitor Management products and more.

Source: https://www.capterra.com/p/155722/Genea-Access-Control/pricing

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# 

 Genea Security Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Genea Security

## What is Genea Security?

Genea Security is a cloud-native access control platform that unifies identity, access, and visitor management. Built on open Mercury hardware with an API-driven ecosystem, Genea delivers flexibility without costly rip-and-replace projects. Trusted by global enterprises, we provide secure mobile credentials, seamless integrations, and 24/7 support to protect people and assets everywhere.

## What is Genea Security used for?

[Privileged Access Management](https://www.capterra.com/privileged-access-management-software/)[Physical Security](https://www.capterra.com/physical-security-software/)[Visitor Management](https://www.capterra.com/visitor-management-software/)

Overall rating

Based on 20 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

$0.01

Per User, Per Year

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Genea Security alternatives

Highest Rated

[4.8 (20)](https://www.capterra.com/p/148736/Foxpass/reviews/)

Starting price

Contact vendor for pricing

[4.6 (131)](https://www.capterra.com/p/150781/iLobby/reviews/)

Starting price

$199.00

Per User, Per Month

[4.3 (23)](https://www.capterra.com/p/239317/ManageEngine-Password-Manager-Pro/reviews/)

Starting price

$595.00

Per User, Per Month

[4.6 (33)](https://www.capterra.com/p/203059/NordLayer/reviews/)

Starting price

$10.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Badge Management

4.3 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

Create, manage, and print wearable badges

Access Controls/Permissions

4.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Security Management

4.3 (3)

0.00% of 3 reviewers that rated this feature as important or highly important

Manage and control the security aspects of an organization's digital assets, resources, and operations

Visitor Management

3.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Allow organizations to streamline the check-in process for visitors.

Alarm Management

3.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Configure and receive notifications when something is out of order

Investigation Management

2.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Oversee people and resources to carry out an investigation

Genea Security 60 features

Define levels of authorization for access to specific files or systems

Control and manage access to company resources

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Configure and receive notifications when something is out of order

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Define levels of authorization for access to specific applications

Manage the process of evaluating documents or requests submitted for approval

Track the attendance of specific individuals or groups

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Verify the identity of users/devices to enable secure access

Create, manage, and print wearable badges

Track and manage adherence to policies for any service, product, process, or supplier

Configure existing workflows to meet your organization's needs

Manage, organize, and store contact information

Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Process of checking different types of data for accuracy to avoid errors or inconsistencies

Electronic signing method that validates the authenticity and integrity of a digital document

Store, manage, and track all electronic documents in a centralized location

Track employee schedules, availability, and performance across projects and tasks

A chronological record of actions or occurrences within a network, software, or process

Schedule and manage the logistics of activities and other gatherings

Compliant with HIPAA, which sets standards for sensitive patient data protection

Scan and validate an ID barcode

Manage and track all disruptions and incidents

Oversee people and resources to carry out an investigation

Identify the physical location of an individual, asset, device, etc.

Access software remotely via mobile devices

Request two or more credentials to prove user's identity before granting access to systems

Manage and support multiple locations

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS)

Create, manage, and track policies and procedures within an organization

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

Access work applications remotely, for when working away from the office and/or traveling

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Track, report on and implement actions pertaining to physical safety at the workplace

Securely stores data to prevent data loss or breaches

Manage and control the security aspects of an organization's digital assets, resources, and operations

Check-in and out via a mobile device or kiosk

Online portal through which end users can access the system, manage tasks, or obtain information

Allow users to access multiple services after entering their login credentials once

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Profiles of users providing basic information

Allow organizations to streamline the check-in process for visitors.

Track visitors and purpose of visits

View and track activity related to an individual, transaction, etc.

Create, design and manage workflows for repetitive tasks

Features

4.7 (20)

4.7

Based on 20 reviews

## Pricing

Value for money

4.6 (17)

Basic

$0.01

Per User,Per Year

Value for money

4.6 (17)

4.6

Based on 17 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[

Okta](https://www.capterra.com/p/119653/Okta/)[

YouCanBook.me](https://www.capterra.com/p/163194/YouCanBookMe/)[

Cisco Meraki](https://www.capterra.com/p/176649/Meraki-Systems-Manager/)

## Support, customer service and training options

Customer Service

4.7 (19)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (19)

4.7

Based on 19 reviews

## User reviews

Overall rating

4.8

Based on 20 reviews

Filter by rating

5(17)

4(3)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JB

Jose B.

Network Engineer

Utilities

### "Genea at Sunrun"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

November 29, 2021

Overall the system is simple and easy to manage. We are very happy with our selection.

Pros

we love the integration with Meraki Cameras

Cons

i do not like that I cannot manage my own card formats. when we started transitioning to Genea we had a lot of different card formats across the country. it would have been really nice to decode and add the card formats so we would not have to re-deploy thousands of cards

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CV

Carolina V.

IT manager

Information Technology and Services

### "Easy and secure tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 23, 2021

The overall experience is great. The Genea team from sales to support has always been on top of things, providing quick solutions.

Pros

Genea is really use to use and you can manage all you access door remotely. The UI is very simple and you can also use the app to have full control.

Cons

Some times I have difficulty with the quick shake to open feature. It works in some access points but not in others.

Switched from

[Brivo Access](https://www.capterra.com/p/234450/Brivo-Access/)

[Kisi](https://www.capterra.com/p/147727/Keyless-Door-Access/)

We were looking for a global solution and Brivo was not available in all regions we needed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 30, 2021

Thank you so much for taking the time to review Genea's access control solution. We are always looking to improve the customer expereince and will continue to do so.

JA

Jeremy A.

Tenant Service Coordinator

Real Estate

### "Awesome Service "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 18, 2021

Pros

It is very easy to use and if we have any questions they are always available to assist.

Cons

I don't have anything about this software that I don't like

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 30, 2021

Thank you Jeremy for your feedback. We are glad you are happy with our access control solution.

KB

Kim B.

Workplace & Employee Experience Specialist

Information Technology and Services

### "Genea "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

November 18, 2021

I like how smooth the app runs and how easy it is to register. The admin functionalities are good too, but I would love some more analytics.

Pros

I love how simple it is, easy to use. There is no room for confusion when registering for access.

Cons

Missing features such as being able to register earlier than on the day of arrival, etc.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MM

Monica M.

Property Admin

Real Estate

### "Great Product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

November 17, 2021

People are great friendly and helpful

Pros

Reports are easily accessible and easy to download.

Cons

Sometimes I can't find what I am looking for

Reasons for choosing Genea Security

Genea is an industry standard product.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 30, 2021

Thank you Monica for your kind words and taking the time to write a product review.

MM

Matan M.

Operation specialist

Program Development

### "Great solution "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

November 17, 2021

Pros

It’s easy to use, and we control all access to the company. And the access control app

Cons

Nothing really to be honest. For now it’s all good

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CL

Chris L.

Security technology lead

Computer & Network Security

### "Shopify feedback "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

2.0

2.0

Likelihood to Recommend

7/10

November 17, 2021

Good. The team is extremely knowledgeable and supports our team well when it comes to technology. We could use more support with our deployments, currently, we are deploying multiple locations. It is obvious the Genea project management team is stretched thin

Pros

Ease of use, ease of credential deployment, and ease of system management.

Cons

Less control on the back end. Seems we need to rely on Genea to make Mercury required changed for us.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AR

Andrew R.

CTO

Machinery

### "BEst of Breed software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 17, 2021

Pros

This software is super easy to use and set up and works with industry leading hardware. During Covid we were able to integrate with our employee health screening to limit access to the building.

Cons

I have yet to find any issue with the software

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JR

James R.

Building Engineer

Commercial Real Estate

### "Pleased with Product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 15, 2021

Easy to use and deal with

Pros

Ease of Use not hard to scroll through and find this you need to work with

Cons

Nothing Really its a very easy product to deal with

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JJ

John J.

Senior Chief Engineer

Commercial Real Estate

### "3121 Michelson "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 13, 2021

So wo are very impressed with the software and will be expanding to all buildings

Pros

We love the Ease of access other than that

Cons

Connectivity at times is slow and the access control does not seem to work unless the phone is open

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/155722/Genea-Access-Control/reviews/)

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