Upserve

Breadcrumb POS

4 / 5 14 reviews

Who Uses This Software?

Restaurants, Bars, Nightclubs, Cafes of all sizes leverage Breadcrumb POS to provide exceptional hospitality to their guests


Average Ratings

14 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/user
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Upserve
  • upserve.com/breadcrumb/
  • Founded 2011
  • United States

About Breadcrumb POS

Breadcrumb POS by Upserve is an industry-leading iPad POS used by thousands of restaurants to power exceptional hospitality. Specifically designed by restaurant people, Breadcrumb merges an easy to use interface with powerful POS features to modernize and streamline your restaurant operations. Combined with Upserves HQ and Upserve Payments, Breadcrumb creates the most advanced POS and restaurant management solution in the industry, purpose-built to improve guest experiences.


Breadcrumb POS Features

  • Cash Drawer Management
  • Employee Management
  • Gift Card Management
  • Inventory Control
  • Loyalty Program
  • Separate Checks
  • Split Checks
  • Tips Management

Breadcrumb POS Reviews Recently Reviewed!

Friendly and easy to learn

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Just a very friendly POS system, but lack some accounting reports.

Pros: Very fast in the front of the house operation and really easy to use. Easy to manage and take reports.

Cons: Not so good in the accounting report, but they are work with us to improve all the points we have problem nowadays.

Easiest POS

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I've been in restaurants for 15 years and have always thought the POS is the most dreaded and difficult part of serving but I hopped and Breadcrumps with zero training and was able to figure it all out with ease.

Cons: The iPad systems can be very sensitive to the touch. I have to double check to make sure things weren't selected more than once.

Servers go down on the worst possible moments

Apr 08, 2017
2/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: I've had Breadcrumb for 3 years now at my restaurant. The first two years it was adequate, easy to use and more or less stable in spite of a few server outages here and there. However, the back-end was pretty cumbersome, full of dead ends and potholes that could easily be fixed with a tiny bit of coding. For instance, if you want to edit a menu item, but while editing you choose to add the item to a new display group, the page changes and does not save your edits to date. Also, you can never delete a menu item. You can archive, but not in batches, so it takes forever. But whatever, overall good enough to not have to go through the hassle of switching to a new pos system. Since Breadcrumb has been acquired by Upserve last year, it's been a gradual downhill slide to stupidity. The first few months it seemed all they cared about was to convert their new Breadcrumb customers to Upserve products -- things we just do not need -- instead of focusing hard and quick on improving the new system they were in charge of. Since then, it has gotten worse. There have been server outages on busy Saturday nights, mandatory software updates -- on busy Saturday nights ... you get the picture. Uber frustrating. And frankly, there has been next to nothing done to improve the software use, or extend features. It seems as if Upserve is not capable of handling the new transition, and I am done complaining to them about functionality. The support team is nice and sympathetic, but they have no power to make the changes we need. We will be moving on to TouchBistro in the coming month. I would not get involved with this POS, it seems to be on a downward slope to obsolescence.

Pros: Simple, easy to set up Clear POS layout

Cons: Bad server uptime Inconsiderate management of maintenance schedules such as software upgrades Limited front end and back end features

Great idea - but they cannot support

Apr 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I have been trying for weeks to get breadcrumb to do anything about compensating us for our monetary losses, the hours invested in all of this, and not much has been done. The system is not that expensive overall, so I guess you get what you pay for. They are simply not ready for primetime.

Pros: This is actually a great product, with the platform that is more expensive than any other that I've seen without costing $ and being hardware focused.

Cons: We took on this product in October 2016, and it has gotten progressively worse since then. We trained and showed everyone how to have a system work, and now we are shopping for other options, as this system regularly fails in the middle of service creating mass chaos for all of my staff who have to deal with crash kits and do their best to continue service. The system has offered a serious hit to our staff morale.

breadcrumb is easy to use, but the monthly premium is a little on the high side.

Dec 19, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: We love breadcrumb but its monthly premium is a little high. Would like to see the rates go down a bit.

Pros: User-friendly, time clock monitoring, live sales.

Cons: Expensive

Recommendations to other buyers: Try it out but try and negotiate the price.

Smooth, easy and full bodied

Dec 09, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Assisted my sister in setting this up in her bar, it was quick and simple to set up. Support was great and the backing of the company that has acquired them is great!

Loved this system

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: This system is great. I've used it for a couple of years now with little difficulty. Customer care is also very helpful. A+

Easy Interface and Easy to Edit.

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I used this system for a year when I was bartending at a private event venue. This program is easy to use. It's also very easy to edit on the back end of things, if you have a menu that changes frequently.

Much Better Customer Service

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The offline mode is key feature. We are in an area of the country that doesn't have the best ISP coverage so this feature alone has saved us thousands of dollars.

Cons: Currently none.

Overall: I've been a long time BreadCrumb user and since Upserve has taken over BreadCrumb, the support is significantly better. I can now call a 2:00am on a Saturday and get a live person.

Decent for POS

Jul 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease in changing products and daily services, nightly balance sheet.

Cons: Customer service can sometimes be difficult. Sometimes an email just won't work and you need to talk to a live person but can't always reach one.

Recommendations to other buyers: Make a list of what you need before and after you talk to vendors.

Red Bird Review of Bread Crumb System

Apr 19, 2016
4/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Super simple interface. I love that it is iOS based and items can be changed on the fly from any station. Also great reporting on the back end and I love that it includes a costing function.

Cons: That it apparently is not taking on any additional customers and appears to be going out of business. I was told the whole team had been let go and Groupon, their parent company, was closing up their shop. Also support could have been slightly more helpful and it would be nice to have better note functions. A scheduling function would be nice. Emailed individual daily sales to employees and the ability to account for tips that have been split between multiple employees, i.e. tipping out.

Recommendations to other buyers: Choose a product that can already accommodate all of your needs. Don't choose one based on price and try to jerry-rig it to get it to where you need. POS software should be very flexible and be capable of accommodating all of your changing needs.

good software, terrible tech system

Apr 15, 2016
4/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: Software was good, tech support could be good or terrible depending on who you get on the call

Cons: Not getting to the proper tech support level, cleared via cs person first @ then wait for call back.

Recommendations to other buyers: Look else where since word had it that Breadcrumb is on their way out of business, already closed their on line store.

support is awful

Apr 14, 2016
3/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: support line waits are incredible like 30 minutes and then prompted to leave a voice mail then prompted to send an email as there was no voice mail

Worked briefly on implementation of this solution, intuitive design, requires strong network/wifi

Dec 14, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Very simplistic design, for small-medium scale property (experience was with property servicing max 200 covers/dinner). Has the ability to perform basic menu engineering, easy recipe building and ingredient list, very easy menu item management tools with straight forward-no frills design.