Upserve

Breadcrumb POS

4 / 5 76 reviews

Who Uses This Software?

Restaurants, Bars, Nightclubs, Cafes of all sizes leverage Breadcrumb POS to provide exceptional hospitality to their guests


Average Ratings

76 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/user
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Upserve
  • upserve.com/breadcrumb/
  • Founded 2011
  • United States

About Breadcrumb POS

Breadcrumb POS by Upserve is an industry-leading iPad POS used by thousands of restaurants to power exceptional hospitality. Specifically designed by restaurant people, Breadcrumb merges an easy to use interface with powerful POS features to modernize and streamline your restaurant operations. Combined with Upserves HQ and Upserve Payments, Breadcrumb creates the most advanced POS and restaurant management solution in the industry, purpose-built to improve guest experiences.


Breadcrumb POS Features

  • Cash Drawer Management
  • Employee Management
  • Gift Card Management
  • Inventory Control
  • Loyalty Program
  • Separate Checks
  • Split Checks
  • Tips Management

Breadcrumb POS Reviews Recently Reviewed!


Sleek robust platform thats FAST

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software move as fast as the user can, that's cool. They also offer excellent marketing & reporting data tools

Cons: Sometimes tech support is very slow to get back and fix/adjust issues. This is a MAJOR frustration with my company and other customers.

I have really enjoyed the system and the support of the staff. It's extremely easy to use.

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I like the daily and monthly reports that you can draw up as well as he fact that we feel like a chain restaurant because of its capabilities. As a small business this is what sets ups apart from others in our vicinity.

Cons: Ideally the only thing I don't like about the software is the many updates. Sometimes the system forces an update which hinders the workflow.

We really love this system. Very user friendly, easy to learn and navigate

Apr 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: This sytem is very user friendly. It is very easy to learn and navigate even for those who have never used a POS system. Huge plus is that it is easy to make changes on the fly that are effective immediately

Cons: No base terminal where changes are saved across all terminals. Have to enter changes to routing on each terminal. Only POS system I've ever worked with that required this. Way too time consuming.

Vendor Response

by Upserve on May 03, 2018

Hello Vickie, Thank you for the review & I'm glad you're loving Breadcrumb! I also saw that you were working with Kimberly on the routing & printing set up. I'll continue to follow up with her, and we've also submitted this to our Engineering team as a potential new feature. Hopefully everything is working as you expect, but if not, please don't hesitate to contact us here: https://upserve.com/support-services/

Too musch time inputting orders

Apr 28, 2018
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Pros: You can use it on the floor. I have nothing to add at this point The product needs alot of fine tuning to be able to accommodate a busy restaurant

Cons: Slowing down the servers on the floor and kitchen reading tickets, too much typing in notes. The kitchen tickets are too long. Having problems with the gift card company you recommended. The mag card readers do not always read cards.

great affordable point of sale system. good value.

Apr 28, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of use. constant updates included with the membership. easy to replace hardware. easy to configure new hardware.

Cons: most issues I didnt like got fixed already, however if they could add more 3rd party integrations would be nice.

Overall: ease of use for our office and minimal training for the restaurant staff.

Vendor Response

by Upserve on May 03, 2018

Hello Alex, Thanks so much for the review, and we're glad you're finding Breadcrumb to be a good value. We appreciate your feedback on third-party integrations as well; We're always on the lookout for more technology partners (in fact, we just added Resy). Here's a link to check out all of our new partners: https://upserve.com/marketplace/technology-partners/

Amazing customer service, very user friendly and informative software

Apr 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Upserve and all of their employees have been very helpful. From the transition of our credit card processing to walking us through the system and even on the accounting side. They have always been available and always come onsite to help me out instead of just passing me off through emails like other companies. They follow up after every interaction to make sure i got what i needed out of the meeting and to make sure everything is set. I have enjoyed everyone I have worked with through Upserve, and the app is amazing for a person who runs multiple locations like myself. I cant be in two places at once but this app makes me feel like I'm in the know all the time.

Cons: I haven't come across anything about the software that I didn't like. Any issues/questions that have come up have been solved almost immediately by the team.

Vendor Response

by Upserve on May 03, 2018

Hello Sara, Thank you so much for sharing your experience with Upserve & Breadcrumb POS! Providing the best customer service in our industry is a top priority for us, so I'm glad you've found it so beneficial! Please continue reaching out if we can help with anything else!

Great product with few flaws

Apr 25, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is great and the analytics are super powerful. It can tell you what sever's are performing best, new vs repeat customers based on credit card data etc. Definitely ahead of the curve technologically. It's efficient and incredibly stable. We are VERY happy customers.

Cons: The only two con's (I have) are that:
1) there's not a "No Sale" report for people opening the cash register without a sale.
2) If you are a bar where more than one person touches a tab, the employee performance analytics are useless as it assigns the sale to the person who opened/closed the tab (not the person adding items to it).

Overall: Awesome analytics, great reporting tools and easily compatible with other third party vendors.

Vendor Response

by Upserve on April 26, 2018

Hi Lydia, thanks for taking the time to review Breadcrumb; We're glad you're enjoying the software, analytics, and stability of the platform! We're always trying to improve, so I appreciate your suggestions & I've passed them along to our product team. Thank you again!

Support chat has been extremely helpful with a new business.

Apr 24, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Simple reports, weekly comparison reports, varied roles available, menu access and updates are easy to accomplish

Cons: Breadcrumb software is not very user friendly compared to other POS systems we have used. There are limitations with reporting and keeping logistics simple seems to be a challenge with layers of unnecessary toggles.

Vendor Response

by Upserve on April 26, 2018

Hi Danielle, thanks for taking the time to review Breadcrumb! We're glad you're enjoying the reports. But I'm sorry you don't find our software as intuitive as you hoped; We're always trying to improve, so I've passed your suggestions along to our product team.

The install didn't go well. The programming didn't go well.

Apr 24, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I like analytics. I like being able to see sales from my phone. I like being able to track payroll hours.

Cons: It doesn't seem built for a fast paced bar environment. Transferring of tabs is terrible - it doesn't give a total of what you are transferring and the process of transferring is tedious and takes a long time. Comp buttons are a multi step process and the features of comps are frankly clunky. There are other issues as well that take too many steps to complete. Visually you can't put in pictures so some bartenders find it difficult to find stuff as so they use the search button for everything.

Everything I was promised it would be.

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money

Pros: Software is super easy to use. You should be able to set it up and train a server in 20 minutes or less.

Cons: The only thing I don't like so far are the tabs. I know I can change them to have less but then it's harder to find items in each category. It might be better to have one page with a bunch of categories that brings you to the item list instead of scrolling through a bunch of small tabs.

Vendor Response

by Upserve on May 03, 2018

Hello Todd, Thank you for reviewing Upserve & Breadcrumb POS! We're glad you're finding the software easy to set up, use, and train your staff on. We're always trying to improve, so I've also passed your recommendations along to our product & engineering teams. -Seth

Mafia tactics. They hold your data over your head at a price.

Apr 23, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Ease of Use. Classic POS setup, but best for a smaller operation. Modifying / Open Food Items / Adding menu items / updating menus can be quite tedious. A daily checkout report and the ability for my accountant to have direct access to the POS system is nice.

Cons: Business practices. Take it or leave it attitude. Practices that practically force you to use their credit card processing. Works out to a month extra hidden fees to use your own credit card processor. The outrageous monthly expense to add Grubhub/Seamless. The outrageous monthly expense for them to hold your data after you leave them. It's almost better for them to not have a customer and just collect fees a month.

I have never worked with this system before and it was very easy to navigate and figure out.

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of contacting customer service with any questions and the ease of navigating the interface.

Cons: Not too much I don't like. It has great functionality and the ease of adding items, editing, and ordering items through to the kitchen is a breeze. I really like this software.

Vendor Response

by Upserve on May 03, 2018

Hello Candice, we're so glad you're enjoying Upserve & Breadcrumb POS! Please reach out to us if any questions arise, and feel free to check out our new support tool, which also includes helpful tips: https://theacademy.upserve.com/

Very intuitive design. Very helpful when managing multiple establishments.

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Having trained lots of people to use it, everyone seems really impressed with how 'easy' it is to learn. I like that there are several ways to do almost anything. Also, on the admin side, the reporting is fantastic. I love being able to edit items and check reports for multiple locations in real time, from anywhere.

Cons: I only have a few real complaints. First it would be very helpful to transfer tabs in bulk. In some locations there is a changeover that occurs everynight which is common going to back to old 'banger' days, where bartenders each had their own drawer. Breadcrumb does not make this very easy as each tab has to be transferred one at a time and approved one at a time, small issue, but a bit of nuisance. Also, it would be helpful if modifiers could have more options, not just up a dollar or two / down a dollar or two, but include multipliers.

The POS performs well, but the customer service has been unresponsive at times

Apr 23, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to make changes and pull reports remotely is greatly helpful. The analytics are also very helpful.

Cons: The software goes offline and needs to be restarted more often than seems necessary. The installation was very difficult.

Solid for cloud based POS. Offline mode still not where it should be.

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. Reporting through Breadcrumb and Upserve is excellent. Unsure what else but site is demanding more characters.

Cons: Grubhub integration still not functional. Customer support not always the best. Unsure what else but site is demanding more characters.

The process was simple enough to set up and get running, issues with connectivity and some equipment

Apr 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Ease of use, very simple to navigate, back office software is easy to understand and work with. Staff has been fairly attentive when issues have arisen and 90% of the issues have been fixed within the hour.

Cons: Some of the functionality is lacking some polish, not a fan of the apple tech that it makes you use.

Overall: worked for our price point, ease of use and set-up

We switched from Lavu to Breadcrumb a couple of months ago and it was the best thing we ever did.

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use, and learning all the bells and whistles couldn't be easier. We are a taproom with no food, but plenty of options (pour size, beer and shot pairings, cocktails, wine, etc), and we had no troubles getting it installed, getting our employees up and running, etc. Running reports (labor, product mix, sales, etc) is a breeze. Easily my favorite after years of Aloha, Lavu, Toast, etc.

Cons: I can't really say I have had any negative experiences. Well, we had a special one day menu and when we implemented it, every single item on the menu had sales tax (previously were tax inclusive). But it could be user error on our part, as the person who made the menu was not too familiar with the program.

Overall: Streamlined reporting, a user-interface that allows us to operate with increased efficiency during peak times, and a customizable back end that we can easily tailor to suit the needs of a new business that needs constant change and evolution.

Breadcrumb has been great to use and their customer service is always amazing.

Apr 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The reports it generates are extremely beneficial to see what our company is doing. Its helped with figuring out our busiest time to aid in scheduling and what product we are selling the most of.

Cons: Learning all the features and how to utilize them effectively and efficiently. There are a lot of options and it takes some time to figure them all out.

Very user friendly

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is very easy to navigate for servers and as a manager it is very user friendly. The Reports feature is invaluable.

Cons: The system is very easy to navigate for servers and as a manager it is very user friendly. The Reports feature is invaluable.

I use the Upserve App to have access to live sales information at any time.

Apr 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is live, so I know what is going on at any given moment in my restaurant. It provides information about labor, voids, and discounts, as well as comparisons to previous week or year. Very user friendly, easy viewing, and fast!

Cons: There is nothing that I don't like about the software itself. Sometimes it is difficult to get support on the phone immediately, and our credit card processing fee percentage is on the high side.

Overall: Live access to sales information.

Best choice ever! After using mny different platforms to perform day by day transactions.

Apr 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything from how easy it is to use. The detais which it provides. The fact that anytume there is a problem that can not be solved by myself or one of the users you can call Breadcrumb support and immediately a customer support representative will make sure you can solve any issue that can not be solved by the user of the software. The fact that you can have any analysis needed! Everything!!

Cons: That I had not used it earlier. That sometimes when you want to create new sections it is not that easy to do on my own. That though is easier in time.

Overall: To spend more time with the other functions of running the restaurant.

One of the Best

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This Point of Sale system is one of the easiest ones I have used, almost zero training. The reporting is great.

Cons: I wish it did better with items. The ability to have sub items and remove from inventory better would be great.

Overall: The best benefits of this system is the amount of training. The vast amount of time that it takes to train both front of the house as well as back of the house is so minimal. Most POS systems require hours of training and errors that can be extremely frustrating. We installed this system and people just started working on it with zero training.

I work for a CPA and my client uses Breadcrumb. It's one of the best POS systems that I deal with.

Apr 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Reports are easy to run and understand.
Data can be exported to Excel for additional sorting/reporting.
Works very well for tracking deposits and applying them later (we use for events).

Cons: Client has had issues with dropped data on busy days - possible system overload?
I've caught a few transactions that didn't total correctly (throws off my numbers) but I'm not sure if this is a user error or system glitch.

Overall: I use Breadcrumb to gather manual data for entry to QuickBooks. It's easy to operate and run reports, accurate, flexible and my client's business has grown, Breadcrumb has met their needs. I handle an average of 7-10 breweries per month and this is one of my favorite POS systems.

Easy to use and train staff on and has most all of the functions we need.

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: That it is cloud based and I can use Upserve to get analytics from my phone on the go. Now that it has an offline mode, it is much more reliable as well.

Cons: There are still a few funky functions that either just don't exist or don't work properly, such as sharing items between people.

Good but it crashes

Apr 20, 2018
3/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User friendly and customer support is great and very easy to work with. They always fix any issues I have

Cons: The system crashes a lot and is very buggy. The iPads aren't always reliable and they go offline frequently.

Overall: Very easy to set up and use.

Our business is new to me. This POS program is easy to learn.

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer support is good. Support staff is knowledgeable and the wait time is minimal. Everyone is very nice.

Cons: Printing lists under categories I've created are difficult. They aren't in lines in a neat order. Takes too many pages to print. Sometimes I want to review my menu entries by categories so I can update and/or edit.

Super easy install and use.

Apr 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Very easy training and ease of use. Easy to program and customer support is on point. It's so easy to use most people can figure it out on their own.

Cons: Sometimes it's glitchy. It will crash mid-use. On occasion, there are company-wide issues. So far none have been mission critical.

Excellent, keeps things things streamlined and easy to access.

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: It's great. It keeps my management team on the ball at all time. I use it each day and I love it. I recommended this soft ware to anyone looking to improve their company.

Cons: Customer service could be better. In all honestly, it's great I just wish it were more accessible. Sometimes I find myself seeing errors in the content and don't know why.

Great system and customer service

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and customer service help. Have had only great experiences on both the phone and system with the representative.

Cons: Manager work on it is a bit cumbersome. Would suggest a more easy to use Manager page in the app. Upserve reports take a bit to load at night.

Great product, helps save time and easy to have access to information

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having access to all my information at my finger tips. I can access sales from over 5 years ago and forecast sales

Cons: The only thing I do like least about upserve is that they charge but like all quality things in life you have to pay

Overall: most important benefit in life, saving time

Excellent UI and reporting, lacking some essential features

Apr 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very cheap subscription fees, incredibly competitive processing fees. Excellent UI and reporting interface.

Cons: Repeated connectivity issues lasting for about 30 seconds, makes us unable to send in orders and occasionally drops payments. Lacking some essential customization features that would suit my restaurant.

Overall: Better efficiencies in my restaurant, drastically reduced pricing all around.

frustrating and not organized, a very bad first impression, confusion in billing and installation,

Apr 19, 2018
1/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Cons: software is fine but over whelmed with the on boarding process - VERY UNORGANIIZED still having issues with billing and the sales process was not forthcomimg with costs

Breadcrumb has been a terrific change/upgrade from Touchbistro.

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the back of house reporting is great. I enjoy being able to access my restaurant from home.

Cons: the connectivity with our ipads however we are changing our network hardware to hopefully fix this issue. I also don't like that there isn't an option to put an amount for house accounts that deducts as each purchase is made to zero. I have to keep a separate excel file and transfer data each week/day.

Capterra-loader

Love It

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, almost zero training, and the reporting is great. The mobility options are fantastic, you can unplug them and use them in any spot in your establishment.

Cons: Like any other POS, there are certain things you wish it could do. The inability not to have sub items hurts.

As a start up restaurant Breadcrumb has been a dream compared to other POS systems we reviewed.

Apr 18, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It's ease of use is the best feature. Adding, removing, editing, items could not be simpler. Additionally it's layout makes it easy to train staff and get them up to speed.

Cons: My least favorite feature is the report layout. While all the information is there, there is also a lot of digging to get to the most important pieces

Many years as a customer and overall very happy with the product.

Apr 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ability to make changes from anywhere and their ability to constantly update based on customer feedback unlike the archaic and expensive older POS systems.

Cons: The hardware doesn't always last as long as it should, the cc swipers, specifically. They either quit running cards or quit holding a charge.

Super easy interface and very intuitive with some major limitations.

Apr 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use. Whenever I'm unsure about how to do something my first guess is usually correct as the UI is well designed. The customer service is usually very helpful for solving issues.

Cons: Some of the offline limitations. We have been told that if we go offline not due to Breadcrumb/Upserve that we are out money if a transaction goes missing. This is a SERIOUS issue that we did not know when we signed up and may be a reason for us to leave.

Overall: It allows me to run my bar!

I expected a lo of bugs to work out in the beginning however there were few

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very user friendly, I love the daily reports and and being able to run detailed reports with a product mix.

Cons: the credit card scanner is sub par in that it takes several passes to read which slows us up tremendously.

Overall: I have much better knowledge of payroll and food and beverage costs

Easy to use and set up

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great Remote access and seamless menu updates especially when added remotely. Items added or changed through our previous point of sale system would have required a two to three minute reboot for the changes to update. The system incorporates comprehensive and useful analytics through breadcrumb hq and upserve. Can see what items are selling/profitable on a customizable timeframe.

Cons: Times of full system updates. time frame. Than that I don't have any major concerns. Some of the hardware does lose its functionality over a short period of time ( ie: having to disconnect the casing to plug in an iPhone cable when the credit card sweeper stops charging the device from an android charger)

Overall: It takes money from people and puts it in my bank.

We've had ups and downs from the beginning, but seem to have ironed out most of the issues.

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: So far (we just finished installation and are close to launch), the pros seem to be the clean interface, strong reporting, and flexible design.

Cons: We have yet to launch and are still in testing, so we haven't identified the weaknesses yet. Our only issue so far has been an inability to create a membership program directly through Breadcrumb.

Much easier for our staff to use than the competing system we had previously

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Most features are intuitive for our staff to use. Prepopulating check names from a credit card swipe is huge since it makes them all uniform and saves bar staff significant time both having to enter them and then searching for however whomever put them in put them in

Cons: Some features and categories are overly complicated. Would prefer different packages streamlined for different business types. For example, we do not serve food nor do online ordering so all those options are just another opportunity for someone to enter information incorrectly

great system

Apr 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: how user friendly it is and easy to navigate through the entire process. how fast the credit cards are processed through the banks

Cons: the functions that are not allowed on the system for full service venues and that it is 100% wifi reliant

We have used breadcrumb for almost five years. It has grown and improved drastically.

Apr 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Offers most of the flexibility and capabilities of other pos with the addition of a far superior UI and in my opinion superior UX

Cons: Still catching up in some small respects like perfecting single item splits across multiple checks.

Overall: Quick, efficient, generally reliable.

Easy to use

Apr 17, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very intuitive and makes order taking simple. Staff is much happier with it than our previous system

Cons: No ability to split single items among multiple checks leads to a potential bad customer experience.

Easy to learn

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The fact that you can out count on items and 86 them without having to run to the office and it keeps up with sales

Cons: It takes some getting used too, It takes longer to ring things in especially drinks. Having to enter 1st course or walk in fire on every entree is a pain

it is a great pos, when it works

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to setup and use, portable, can have as many stations as i need, can just add new ones when i need.

Cons: when offline you cannot use giftcards or type in cc #'s, also they do not have a hardwired terminal so if your internet goes it can be a pain in the butt. once you create an item you cannot delete it just have to archive it. when your creating items and you save it it auto puts you back at the beginning instead of the sub folder you were in

Easy to use; very intuitive. Strong reporting features

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Intuitive; ease of use. I use the integration feature with gift cards and that's pretty seamless. The reporting features are very strong and detailed. Much more here than most people need. Customer service is great.

Cons: Pricey

pretty okay

Apr 17, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Simple and easy to use. cloud-based which is helpful because HQ is accessible from anywhere. seven more characters.

Cons: mid-service forced software updates, implementation team wasn't very helpful, still many features not available (however its much better now than it was 2 years ago)

We are a small restaurant that uses Breadcrumb for our POS. We have two terminals.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I think it is a great systems. For management, it is easy to program and change items. For staff, the program is as easy as using a smart phone. New hires get it with-in 2 or 3 days.

Cons: Sometime it goes offline and the printers don't work, but the benefit of offline mode makes up for that completely.

The KDS has been problematic from the beginning and works unreliably.

Apr 17, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I really like the customer service, the powerful reporting, and the ease of use for the Front of the House.

Cons: The KDS is not ready to operate without a paper ticket backup, which we didn't elect to use because we were told we could go 100% digital. The result has been an enormous amount of headache, repeat tickets, lost tickets, and general chaos during peak hours.

It's been really good having this system, and the staff are always more than helpful to assist.

Apr 17, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Having reports that are easily accessible and can be sent daily to your email. It is also very easy to train other staff that are new to the system, everything is easy to navigate.

Cons: It's really tricky to add items and group them appropriately, most of the time I always call customer service and they end up doing it for me but the more time you dedicate to learning how the software works the better. Upgrades are also very frustrating because they prevent the use of the software if you do not complete the upgrade.

Very user friendly

Apr 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like about Breadcrumb is that it is very user friendly. I found that I was able to figure most things out on my own, without having to get support. However, when you do need support, the ability to chat with someone online is very useful!

Cons: I have no real complaints thus far. If I had to choose something, it would be that for a tasting menu we have not yet found the best way to set up the ringing in of the menu and being able to fire each course. We will be contacting support about this to see what can be done.

Overall a very good experience. The latest major update from 2 yrs ago fixed the majority of bugs.

Apr 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, fast data loading, export of data, product mix reports, sales reports, payroll functionality

Cons: Duplicate accounts created when importing daily sales ledger into QuickBooks, data loading sometimes defaults back to "All" when selecting items or roles, system sometimes crashes on rare occasions

Overall: An overall well functioning POS system

Amazing

Apr 17, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: User friendly and the ability for tech-support to put their thumb on the problem. Super simple to bounce out to QuickBooks. Easy to set up a menu .

Cons: Offline mode. Other than that there are not really many bad things to say about breadcrumb. I love you and I have it in all the restaurants and bars that we are.

Easily the worst experience we've ever had with a tech platform in my 10 years of owning restaurants

Apr 17, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The interface/GUI is easy to use, the back end user interface was easy to update. I'm struggling to come up with any other redeeming qualities of this software platform.

Cons: Every single other thing. Literally everything about this company from the upper management, to the sales department, to the customer service are borderline incompetent.

A quality POS system

Apr 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: One of the better systems on the market

Pros: Breadcrumb is very user friendly POS system with high level of functionality. A constantly evolving cloud based system.

Cons: Being stuck to the Ipad limits some costs involved with adopting the system. The features that are lacking still have a strong chance of being developed.

Overall this is a great program to use.

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the easy user ability. Anybody can use it, even people that aren't computer savvy. I like that we have a support team 24/7.

Cons: I hate that you have to go through each item entry to the beginning. It is just a bit time consuming is all.

So much better than other platforms!

Feb 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Pretty intuitive, and information is organized well. I like that it isn't hard to figure out basic functionality, and when you do have a question the support articles are super helpful.

Cons: Working in offline mode can really put a damper on things, but that is few and far between. I also wish that the 86 function would automatically update and show on all screens, not just the home screen. Also, notifications of 86 items when you log in would be really nice.

Great team work in getting us setup from beginning to end

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is intuitive and easy to configure. Changes are easy to make and instantaneous. Reporting is great. Especially automated nightly reporting and live reporting thru the app.

Cons: The software is stable but still has network outages every once in a while. Some could be local network, other could be BC servers. But still very stable overall

Overall: Scalable and easy management of my 3 restaurants. Great reporting and intuitive user interface for my employees. As long as you have a strong wifi network, this system is the best for your money

For the price and ease of use, I doubt Breadcrumb can be beat.

Feb 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The front of house interface is incredibly easy to use, and the feedback from my servers has been the same. Back of house setup is also very easy, and reporting is adequate for a small business like mine. The price is also very good for what you get.

Overall: It's come a long way since Upserve acquired them. The customer service used to be really lacking, and there used to be a lot of service outages. There's been a huge improvement there. The new app is much better, but I'd like to see more information available on it.

I have used other systems, and this is by far the best and easiest to use

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of change, online menu, easy to train, functionality, ability to suspend it in our off months. I could go on and on

Cons: Difficulty adding a modifier group to a modifier group.

Breadcrumb has been an essential part of making my new restaurant and bar a successful one!

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use and the amount of data that actually matters is absolutely amazing. Being able to pull reports that helps me connect with my customers and understand my business on a granular level has helped me tremendously

Cons: There are a lot of features and nuances within the system. Because of this, getting the system configured and setup for my particular environment has taken some time. Once the system is in place correctly however, its well worth it.

Friendly and easy to learn

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Just a very friendly POS system, but lack some accounting reports.

Pros: Very fast in the front of the house operation and really easy to use. Easy to manage and take reports.

Cons: Not so good in the accounting report, but they are work with us to improve all the points we have problem nowadays.

Easiest POS

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I've been in restaurants for 15 years and have always thought the POS is the most dreaded and difficult part of serving but I hopped and Breadcrumps with zero training and was able to figure it all out with ease.

Cons: The iPad systems can be very sensitive to the touch. I have to double check to make sure things weren't selected more than once.

Servers go down on the worst possible moments

Apr 08, 2017
2/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: I've had Breadcrumb for 3 years now at my restaurant. The first two years it was adequate, easy to use and more or less stable in spite of a few server outages here and there. However, the back-end was pretty cumbersome, full of dead ends and potholes that could easily be fixed with a tiny bit of coding. For instance, if you want to edit a menu item, but while editing you choose to add the item to a new display group, the page changes and does not save your edits to date. Also, you can never delete a menu item. You can archive, but not in batches, so it takes forever. But whatever, overall good enough to not have to go through the hassle of switching to a new pos system. Since Breadcrumb has been acquired by Upserve last year, it's been a gradual downhill slide to stupidity. The first few months it seemed all they cared about was to convert their new Breadcrumb customers to Upserve products -- things we just do not need -- instead of focusing hard and quick on improving the new system they were in charge of. Since then, it has gotten worse. There have been server outages on busy Saturday nights, mandatory software updates -- on busy Saturday nights ... you get the picture. Uber frustrating. And frankly, there has been next to nothing done to improve the software use, or extend features. It seems as if Upserve is not capable of handling the new transition, and I am done complaining to them about functionality. The support team is nice and sympathetic, but they have no power to make the changes we need. We will be moving on to TouchBistro in the coming month. I would not get involved with this POS, it seems to be on a downward slope to obsolescence.

Pros: Simple, easy to set up Clear POS layout

Cons: Bad server uptime Inconsiderate management of maintenance schedules such as software upgrades Limited front end and back end features

Great idea - but they cannot support

Apr 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I have been trying for weeks to get breadcrumb to do anything about compensating us for our monetary losses, the hours invested in all of this, and not much has been done. The system is not that expensive overall, so I guess you get what you pay for. They are simply not ready for primetime.

Pros: This is actually a great product, with the platform that is more expensive than any other that I've seen without costing $ and being hardware focused.

Cons: We took on this product in October 2016, and it has gotten progressively worse since then. We trained and showed everyone how to have a system work, and now we are shopping for other options, as this system regularly fails in the middle of service creating mass chaos for all of my staff who have to deal with crash kits and do their best to continue service. The system has offered a serious hit to our staff morale.

breadcrumb is easy to use, but the monthly premium is a little on the high side.

Dec 19, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: We love breadcrumb but its monthly premium is a little high. Would like to see the rates go down a bit.

Pros: User-friendly, time clock monitoring, live sales.

Cons: Expensive

Recommendations to other buyers: Try it out but try and negotiate the price.

Smooth, easy and full bodied

Dec 09, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Assisted my sister in setting this up in her bar, it was quick and simple to set up. Support was great and the backing of the company that has acquired them is great!

Loved this system

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: This system is great. I've used it for a couple of years now with little difficulty. Customer care is also very helpful. A+

Easy Interface and Easy to Edit.

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I used this system for a year when I was bartending at a private event venue. This program is easy to use. It's also very easy to edit on the back end of things, if you have a menu that changes frequently.

Much Better Customer Service

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The offline mode is key feature. We are in an area of the country that doesn't have the best ISP coverage so this feature alone has saved us thousands of dollars.

Cons: Currently none.

Overall: I've been a long time BreadCrumb user and since Upserve has taken over BreadCrumb, the support is significantly better. I can now call a 2:00am on a Saturday and get a live person.

Decent for POS

Jul 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease in changing products and daily services, nightly balance sheet.

Cons: Customer service can sometimes be difficult. Sometimes an email just won't work and you need to talk to a live person but can't always reach one.

Recommendations to other buyers: Make a list of what you need before and after you talk to vendors.

Red Bird Review of Bread Crumb System

Apr 19, 2016
4/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Super simple interface. I love that it is iOS based and items can be changed on the fly from any station. Also great reporting on the back end and I love that it includes a costing function.

Cons: That it apparently is not taking on any additional customers and appears to be going out of business. I was told the whole team had been let go and Groupon, their parent company, was closing up their shop. Also support could have been slightly more helpful and it would be nice to have better note functions. A scheduling function would be nice. Emailed individual daily sales to employees and the ability to account for tips that have been split between multiple employees, i.e. tipping out.

Recommendations to other buyers: Choose a product that can already accommodate all of your needs. Don't choose one based on price and try to jerry-rig it to get it to where you need. POS software should be very flexible and be capable of accommodating all of your changing needs.

good software, terrible tech system

Apr 15, 2016
4/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: Software was good, tech support could be good or terrible depending on who you get on the call

Cons: Not getting to the proper tech support level, cleared via cs person first @ then wait for call back.

Recommendations to other buyers: Look else where since word had it that Breadcrumb is on their way out of business, already closed their on line store.

support is awful

Apr 14, 2016
3/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: support line waits are incredible like 30 minutes and then prompted to leave a voice mail then prompted to send an email as there was no voice mail

Worked briefly on implementation of this solution, intuitive design, requires strong network/wifi

Dec 14, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Very simplistic design, for small-medium scale property (experience was with property servicing max 200 covers/dinner). Has the ability to perform basic menu engineering, easy recipe building and ingredient list, very easy menu item management tools with straight forward-no frills design.