# OpenText Cloudally Backup for Microsoft 365 Pricing 2026 | Capterra > Learn more about OpenText Cloudally Backup for Microsoft 365 pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/155742/CloudAlly/pricing --- # Pricing for OpenText Cloudally Backup for Microsoft 365 [4.7 (94)](https://www.capterra.com/p/155742/CloudAlly/reviews/) Write a Review! ## [OpenText Cloudally Backup for Microsoft 365](https://www.capterra.com/p/155742/CloudAlly/) has **1** pricing plan - Yes, has free trial - No free version **Credit Card Required:** No ### Get Pricing Ask Pricing **Pricing Model:** Per User **Payment Frequency:** Per Month Get Pricing plan includes: Not available ## Popular alternatives to [OpenText Cloudally Backup for Microsoft 365](https://www.capterra.com/p/155742/CloudAlly/) Looking to learn more about Backup software similar to OpenText Cloudally Backup for Microsoft 365? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. by IDrive [4.6 (1201)](https://www.capterra.com/p/171884/IDrive/reviews/) Starting Price:No pricing found [LEARN MORE](https://www.capterra.com/p/171884/IDrive/) by N-able [4.6 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/) Starting Price:No pricing found [LEARN MORE](https://www.capterra.com/p/163343/Backup-and-Recovery/) [Salesforce Backup](https://www.capterra.com/p/265572/Salesforce-Backup/) by OpenText [4.8 (80)](https://www.capterra.com/p/265572/Salesforce-Backup/reviews/) Starting Price:No pricing found [LEARN MORE](https://www.capterra.com/p/265572/Salesforce-Backup/) [NAKIVO Backup & Replication](https://www.capterra.com/p/161328/NAKIVO/) by NAKIVO [4.8 (461)](https://www.capterra.com/p/161328/NAKIVO/reviews/) Starting Price:$99/one time [LEARN MORE](https://www.capterra.com/p/161328/NAKIVO/) [Vinchin Backup & Recovery](https://www.capterra.com/p/180134/Vinchin-Backup-Recovery/) by Vinchin [4.6 (168)](https://www.capterra.com/p/180134/Vinchin-Backup-Recovery/reviews/) Starting Price:No pricing found [LEARN MORE](https://www.capterra.com/p/180134/Vinchin-Backup-Recovery/) [View all alternatives](https://www.capterra.com/p/155742/CloudAlly/alternatives/) ## What do others say about [OpenText Cloudally Backup for Microsoft 365](https://www.capterra.com/p/155742/CloudAlly/) pricing? Value For Money[4.7(94)](https://www.capterra.com/p/155742/CloudAlly/reviews/) Pros Cons [Read All 94 Reviews](https://www.capterra.com/p/155742/CloudAlly/reviews/) Read Full Reviews Below Jeff M. Technical Operations Lead Information Technology and Services, 1-10 employees Used the software for: 2+ years ** Overall Rating 3.0 ** Ease of Use 4.0 Customer Service 3.0 Features 4.0 Value for Money 3.0 Likelihood to Recommend 40% 4/10 Reviewer Source Source: Capterra September 5, 2025 "So close to being awesome..." **Overall:** I was super happy with you guys at first. The backup ran pretty quickly for our internal organization, we were able to integrate well enough using your APIs and our control panel, and you are still lightyears better than our previous partner. But the honeymoon period didn't last long because of the issues above. If I could just get more transparency on what's actually happening with active backups, access to real, full job logs to diagnose failures on my own, and if you could just auto-archive within a day or two instead of a month or two, this would be such a great product. As it stands we stopped selling it to new partners over a year ago and are just providing it to partners who already have it while we wait for them to figure out they'd be better off with AFI or DropSuite... **Pros:** It's a solid backup for the most part. As long as the mailboxes remain licensed and active the backup runs great, with only intermittent transient issues that are to be expected with any kind of backup. **Cons:** It really struggles with large sharepoint/onedrive backups. It's not so bad when there's just a ton of smaller files, but in one case we had a SharePoint site with a single 4TB file. Because of the throttling on M365, it took several days to complete the backup of that single file. The real problem is that during that time, there was no way for the end user, or for me as the support engineer, to see any change in status... There are no logs, and there is no information to be found. I can't see what item it's working on, the progress on that item, nothing. It just sat there saying the backup was running and that it had backed up the exact same number of files for 5 days. In cases like this just listing how many files it's gotten so far is insufficient. On top of that, there are no logs for the backups, only the status, it's just not enough for me to be able to troubleshoot anything, so that any persistent issue requires me to reach out to the support team, who usually just ell me things I should have been able to find myself, if you'd give me the tools to do so. Finally, the biggest problems I have with M365 backup is the incredibly obtuse way you bill for mailboxes, and the amount of time it takes for deleted mailboxes to be auto-archived. The fact that if a mailbox is deleted the client is charged for it forever, but if they mark it shared and remove the license they are no longer billed leads to a lot of confusion and frustration from our clients. If your intention is to bill for deleted mailboxes, then you should just do that and not have this workaround. Now when the end users delete a mailbox instead of marking it shared and un-licensing it, our clients are frustrated that they have to buy a license to fix that if they want to keep the backups but not keep paying for it, otherwise their only choice is to delete that mailbox backup. Not really cool at all when you advertise unlimited retention. And the worst part is that the end users will delete a mailbox, then the client gets an email that the backup is failing, and they reach out to us asking why. I have so many tickets that just go: Partner - Why can't you backup this mailbox? Me - It says it's not accessible, has it been deleted? Partner - Yes, they deleted it, but why is it erroring instead of archiving? Me - because it takes us a month to figure out that it's been deleted, you should probably pause it manually. It's just a mess. It's a huge pain to support your product for these reasons. **Switched From:** [Ahsay Offsite Backup Server](https://www.capterra.com/p/60409/Ahsay-Offsite-Backup-Server/) **Reasons for Switching to OpenText Cloudally Backup for Microsoft 365:** They were absolutely terrible. Backups failed constantly. We used them for file backup and they were fine, but M365 never worked worth anything, it could barely run a backup, and almost never successfully restored anything. Jeff M. Technical Operations Lead Information Technology and Services, 1-10 employees Used the software for: 2+ years ** Overall Rating 3.0 ** Ease of Use 4.0 Customer Service 3.0 Features 4.0 Value for Money 3.0 Likelihood to Recommend 40% 4/10 Reviewer Source Source: Capterra September 5, 2025 "So close to being awesome..." **Overall:** I was super happy with you guys at first. The backup ran pretty quickly for our internal organization, we were able to integrate well enough using your APIs and our control panel, and you are still lightyears better than our previous partner. But the honeymoon period didn't last long because of the issues above. If I could just get more transparency on what's actually happening with active backups, access to real, full job logs to diagnose failures on my own, and if you could just auto-archive within a day or two instead of a month or two, this would be such a great product. As it stands we stopped selling it to new partners over a year ago and are just providing it to partners who already have it while we wait for them to figure out they'd be better off with AFI or DropSuite... **Pros:** It's a solid backup for the most part. As long as the mailboxes remain licensed and active the backup runs great, with only intermittent transient issues that are to be expected with any kind of backup. **Cons:** It really struggles with large sharepoint/onedrive backups. It's not so bad when there's just a ton of smaller files, but in one case we had a SharePoint site with a single 4TB file. Because of the throttling on M365, it took several days to complete the backup of that single file. The real problem is that during that time, there was no way for the end user, or for me as the support engineer, to see any change in status... There are no logs, and there is no information to be found. I can't see what item it's working on, the progress on that item, nothing. It just sat there saying the backup was running and that it had backed up the exact same number of files for 5 days. In cases like this just listing how many files it's gotten so far is insufficient. On top of that, there are no logs for the backups, only the status, it's just not enough for me to be able to troubleshoot anything, so that any persistent issue requires me to reach out to the support team, who usually just ell me things I should have been able to find myself, if you'd give me the tools to do so. Finally, the biggest problems I have with M365 backup is the incredibly obtuse way you bill for mailboxes, and the amount of time it takes for deleted mailboxes to be auto-archived. The fact that if a mailbox is deleted the client is charged for it forever, but if they mark it shared and remove the license they are no longer billed leads to a lot of confusion and frustration from our clients. If your intention is to bill for deleted mailboxes, then you should just do that and not have this workaround. Now when the end users delete a mailbox instead of marking it shared and un-licensing it, our clients are frustrated that they have to buy a license to fix that if they want to keep the backups but not keep paying for it, otherwise their only choice is to delete that mailbox backup. Not really cool at all when you advertise unlimited retention. And the worst part is that the end users will delete a mailbox, then the client gets an email that the backup is failing, and they reach out to us asking why. I have so many tickets that just go: Partner - Why can't you backup this mailbox? Me - It says it's not accessible, has it been deleted? Partner - Yes, they deleted it, but why is it erroring instead of archiving? Me - because it takes us a month to figure out that it's been deleted, you should probably pause it manually. It's just a mess. It's a huge pain to support your product for these reasons. **Switched From:** [Ahsay Offsite Backup Server](https://www.capterra.com/p/60409/Ahsay-Offsite-Backup-Server/) **Reasons for Switching to OpenText Cloudally Backup for Microsoft 365:** They were absolutely terrible. Backups failed constantly. We used them for file backup and they were fine, but M365 never worked worth anything, it could barely run a backup, and almost never successfully restored anything. [Read All 94 Reviews](https://www.capterra.com/p/155742/CloudAlly/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)