--- title: "Hellotracks Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hellotracks Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/155772/Hellotracks/" page_type: "product" language: "en" --- # Hellotracks Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hellotracks ## What is Hellotracks? Welcome to Hellotracks Business platform, where we redefine field staff operations. Our suite empowers efficient management and optimization. Monitor your team's exact locations with precision, streamlining operations and boosting productivity. Our automated dispatching software eliminates scheduling headaches, optimizing routes and maximizing efficiency while cutting costs. With customizable workflows and advanced analytics, unlock your full potential. Join leading businesses worldwide in revolutionizing field staff management with Hellotracks. ## What is Hellotracks used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Logistics](https://www.capterra.com/logistics-software/)[Fleet Maintenance](https://www.capterra.com/fleet-maintenance-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hellotracks?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.hellotracks.com/&name=Hellotracks) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hellotracks 4.1 (16) VS. [4.6 (481)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price $10 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (16) Ease Of Use 4.5 (481) Value For Money 4.1 (14) Value For Money 4.5 (474) Customer Service 3.6 (13) Customer Service 4.7 (477) ## Hellotracks alternatives [4.6 (1,470)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (5,303)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.9 (230)](https://www.capterra.com/p/177014/Skimmer/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/155772/Hellotracks/alternatives/) ## FAQs about Hellotracks Overview ### Which roles and teams benefit most from Hellotracks? Hellotracks is most used by owners, executives, and operations leaders who need real-time visibility into field activity, dispatching, and service delivery. Project managers, supervisors, and logistics teams rely on it to coordinate routes, track crews, and improve scheduling, while business development and administrative roles use it to support customer communication and operational oversight. Answer based on 16 reviews Overview ### What company size and specific industries is Hellotracks built for? Hellotracks is designed for enterprises that depend on field staff and need real-time coordination for service delivery. It targets organizations in logistics, maintenance, public sector operations, and health services, especially larger teams managing mobile workers and time-sensitive field activities. Features and Usability ### What are the key features of Hellotracks? Hellotracks offers strategic planning, route management, route optimization, and dispatch management for field operations. It also includes GPS, location tracking, real-time monitoring, time tracking, work order management, and delivery tracking, plus customizable reports, alerts/notifications, and mobile access for managing jobs and schedules. Pricing ### How much does it cost and what fees or limitations are included? Hellotracks starts at $10 per user per month for the Business - Location plan, with a free trial available. The $12.5 per user per month Business - Dispatch plan adds job scheduling, API access, and integrations. Location includes real-time tracking, geofencing, time recording, mileage reports, and unlimited location history. Integrations ### Which third-party tools and platforms does Hellotracks integrate with? Hellotracks connects natively to Google Calendar and Slack. These integrations cover calendar scheduling and team communication, giving users direct links to two common workplace platforms without needing extra connectors. Getting Started and Support ### What training and onboarding options does Hellotracks offer? Hellotracks provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced learning for setup and feature review. Getting Started and Support ### What customer support options does Hellotracks offer? Hellotracks offers email/help desk, FAQ/forum, knowledge base, and chat support. These channels give users multiple ways to find answers or contact support, though no reviewer feedback is available here to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 3,952 Field Service Management reviews Capterra reviewers highlight these as the top features buyers look for in Field Service Management software: - **Mobile Access** (**62%** of reviewers rated this feature as critical) - **Scheduling** (**61%**) - **Billing & Invoicing** (**60%**) Hellotracks supports **Mobile Access** and **Scheduling**, giving field teams a way to access job details on the go and coordinate appointments more efficiently. However, it does not include **Billing & Invoicing**. Instead, it offers other important capabilities that reviewers also value, including **Calendar Management** (**50%**), **Work Order Management** (**49%**), and **Service History** (**47%**), helping businesses keep technician schedules organized, track job progress, and maintain complete service records. Mobile Access 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Work Order Management 2.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Service History 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets GPS 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Real-Time Data 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Receive data and information in real time Hellotracks 56 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Dispatch Management: Manage sending personnel and resources to a site as needed - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Emergency Dispatch: Coordinate emergency medical response - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Fleet Management: Management of commercial motor vehicles for work-related purposes - Geographic Maps: Visualize locations on a map - Geolocation: Determines the location of a device using GPS or an IP address - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Job Management: Manage and track all job information and associated tasks - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mileage Tracking: Log miles driven for tax deduction or reimbursement purposes - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Route History: Track past routes to better plan and optimize repeat trips - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - Status Tracking: Track the status over time for a request, process, asset, or transaction - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.9 (16) 3.9 Based on 16 reviews ## Pricing Value for money 4.1 (14) Free Trial [View pricing plan details](https://www.capterra.com/p/155772/Hellotracks/pricing/) Hellotracks Business - Location $10.00 Per User,Per Month It includes: - Real-time location - Unlimited Location history (Route recording) - Geofencing - Auto Check-ins/outs - Onsite time recording at POI / client location - Zones (highlight areas, alerting) - Time Tracker (recording work hours) - Alerts for idling, outside geofence - Reports for Mileage and Onsite times Hellotracks Business - Dispatch $12.50 Per User,Per Month It includes: - Job scheduling - Auto-Dispatch - Route optimization (mileage and time saving) - Onsite time recording at Jobs / Services - Client notifications - Signature capture - Image uploads - Forms (basic + advanced) - All Reports including Job performance - Automated recurring reports - Integrations with Slack and Google Calendar - API access - Two-Factor-Authentication Hellotracks Enterprise Contact us for pricing It includes: - Unlimited users - Customization options - Service Level Agreement (SLA) - Single-Sign-On (SSO) - High-frequency API usage - 24/7 Enterprise Level Support Value for money 4.1 (14) 4.1 Based on 14 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (13) 3.6 Based on 13 reviews ## User reviews Overall rating 4.1 Based on 16 reviews Filter by rating 5(7) 4(4) 3(4) 2(1) 1(0) Mentioned topic Sorted by most recent JJ Joshua J. Owner Information Technology and Services ### "Great platform with minor issues" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 14, 2024 Overall, we are very happy with the platform, there are some bugs that need to be addressed, but overall, great product. Pros Ability to see where techs are, how long they are onsite, taking to get to jobs and the dispatch portion of the software so all my techs can receive their daily jobs. Cons Issues with the phone app, jobs getting deleted randomly, jobs getting auto sorted after they have been assigned in a specific order. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 19, 2024 Hi Joshua, Thank you so much for taking the time to share your feedback. We truly appreciate it and are happy to assist you in resolving any issues you’re experiencing with the mobile app. Please feel free to reach out to us directly at support@hellotracks.com, and we’ll be glad to help. Thank you again, and we look forward to assisting you! BR bernd R. ceo Architecture & Planning ### "viel verbesserungsbedarf - derzeit besser als nichts!" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 November 5, 2024 es kostete viel nerven und zeit es einzurichten und zu verstehen Pros grundsätzlich hätte es die funktionen, die wir benötigen Cons es gibt immer wieder probleme mit der ortung und bedienung. sekündliche ortung saugt die akkus leer, und das ungenauere (alle 7 minuten oder ähnlich) ist nicht wirklich brauchbar. dass man für den admin extra zahlen muss, auch wenn dieser nicht geortet wird, finde ich nicht ok Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 19, 2024 Thank you so much for taking the time to share your feedback. We truly appreciate it and are happy to assist you in resolving any issues you’re experiencing with our services. Please feel free to reach out to us directly at support@hellotracks.com, and we’ll be glad to help. Thank you again, and we look forward to assisting you! SM Susan M. Business Development Manager Transportation/Trucking/Railroad ### "Enhances efficient management and optimization by monitoring team locations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2024 This solution is designed for businesses requiring real-time coordination and field staff for efficient service delivery, including logistics, maintenance, public sector, and health services. Pros Hellotracks suite enhances efficient management and optimization by monitoring team locations, automating dispatching, optimizing routes, and cutting costs with customizable workflows and advanced analytics. Cons Updates are made by own without any notification. Plus, the limited functions are a big problem. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Gertruda S. Project manager Logistics and Supply Chain ### "Small price for main feature" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 10/10 September 8, 2020 We started our jobs with confidenced that all routs are under control. And this sofware hellped us to grow. So now we need more functions and switched to orher product. Pros The price is very low if you need only the planning, tracking and optimizing the routes. Very good snd easy app for driver. They love to see the excact time window to artive. Cons Very few functions and no possible to customize. Reasons for choosing Hellotracks Great pricd Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BD Bruno D. Administrative Director Printing ### "Perfect for logistics control" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 2, 2019 Hellotracks changed the way we control our fleet for deliveries of goods and services. The system as a whole offers all the resource we need to get in control of the jobs and people working on them. Pros Good functionalities for small companies and non expert staff. Cons Not offering new functionalities lately. It doesn't offer an estimate time of arrival the right way. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PG Patrick G. Head of Operations Consumer Services ### "Best Field Staff Management tool ever" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 21, 2019 Amazing experience! Ine can get a perfect overview of field staff activities real time and at a glance. It's so easy dispatch and track the work in the field. Allows dynamic planning! Pros Easy to use Intuitive To some extent, ability to customize Adapt language to Spanish Cons Schedule view is unfortunately missing Not possible to optimize routes when having different start and end locations Dashboard not possible to customize and showing information not relevant Reasons for choosing Hellotracks Hellotracks gave an excellent first impression, ready and fast to answer any question. VERY proactive team. I approached Dispatchme recommended by a good friend of mine. Getting in contact with Dispatchme was a terrible experience. Lack of interest, professionalism and respect. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DT Danna T. Director of Marketing & Events Health, Wellness and Fitness ### "New User" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 August 21, 2019 I am using Hellotracks to track physician liaisons. We have had problems with the software not working. Liaisons have had to delete and reinstall the app. I wish the communication and assistance when there is an issue was better. It would be nice to be able to contact someone by phone if there is a problem with the app. Since I am a new user, I'm not 100% sold on this product but hopefully it will get better. Pros The cost of product and it's easy to use. Cons Unaware of all the product has to offer. Reasons for choosing Hellotracks Cost Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BS Bryan S. Owner Construction ### "Portable toilet service truck tracking" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 August 15, 2019 Overall, I love it, would just like to see a few things tweeked Pros I love being able to set up a route for my portable Toilets... app is User friendly for drivers Cons Wish app would let me as admin change route as far as deleting stop or adding stop or moving stops... Reasons for choosing Hellotracks Price Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KT Kevin T. Maintenance Strategy Engineer Management Consulting ### "Excellent customer support, great software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 21, 2019 Pros Ease of use, great customer support, value for money Cons Nothing to report Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 12, 2019 Thank you Kevin We are happy to hear you enjoy the value and simplicity Hellotracks brings you and your team. We always aim to give the best customer support to all of our clients. Regards, Your Hellotracks Team JM Jeremy M. Supervisor Government Administration ### "Great software " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 19, 2019 Great experience. We depend heavily on this service when needed. It has made tasks much simpler. We are planning to expand our use of service to other departments. Pros Being able to dispatch field techs jobs without interrupting current work. Cons Would be useful to see which techs are close to job when creating new jobs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 12, 2019 Thank you Jeremy, We are happy to hear you enjoy using Hellotracks to improve your dispatching without interruptions with other concurrent work. We are always looking for ways to improve our product offering and we can create time to discuss your ideas on how to improve the product. Regards, Your Hellotracks Team [View all Reviews](https://www.capterra.com/p/155772/Hellotracks/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.