# Hellotracks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hellotracks the right Field Service Management solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155772/Hellotracks/reviews --- Hellotracks 4.1 (16) [View alternatives](https://www.capterra.com/p/155772/Hellotracks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Reviews of Hellotracks Ease of use 4.0 Customer Service 3.6 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gertruda S. Project manager Logistics and Supply Chain Used the software for: 6-12 months ### "Small price for main feature" September 8, 2020 5.0 We started our jobs with confidenced that all routs are under control. And this sofware hellped us to grow. So now we need more functions and switched to orher product. Pros The price is very low if you need only the planning, tracking and optimizing the routes. Very good snd easy app for driver. They love to see the excact time window to artive. Cons Very few functions and no possible to customize. Reason for choosing Hellotracks Great pricd Review Source JJ Joshua J. Owner Information Technology and Services Used the software for: 6-12 months ### "Great platform with minor issues" November 14, 2024 5.0 Overall, we are very happy with the platform, there are some bugs that need to be addressed, but overall, great product. Pros Ability to see where techs are, how long they are onsite, taking to get to jobs and the dispatch portion of the software so all my techs can receive their daily jobs. Cons Issues with the phone app, jobs getting deleted randomly, jobs getting auto sorted after they have been assigned in a specific order. Review Source Response from Hellotracks November 19, 2024 Hi Joshua, Thank you so much for taking the time to share your feedback. We truly appreciate it and are happy to assist you in resolving any issues you’re experiencing with the mobile app. Please feel free to reach out to us directly at support@hellotracks.com, and we’ll be glad to help. Thank you again, and we look forward to assisting you! Benjamin M. Operations Lead Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Good for tracking employees in the field and uploading jobs" July 16, 2019 3.0 Pros GPS tracking of employees in the field allows you to know where they are and track their progress. Also good for uploading jobs to field employees so they get the info right to their phone. Cons Can be slow and needs to refresh often in order to stay current. Review Source Response from Hellotracks August 12, 2019 Thank you Benjamin, We appreciate the feedback you have given us on the Hellotracks product. We are glad to hear you have found the software useful for keeping track of your field staff and uploading jobs to your employee's phones. We hope that has made your work easier to complete. Thanks for letting us know about the issue of refreshing the service. This is a noted issue within Hellotracks and we hope to have it fixed in the next update. As always we look forward to any feedback or other comments you may have. Regards, You Hellotracks Team PG Patrick G. Head of Operations Consumer Services Used the software for: 2+ years ### "Best Field Staff Management tool ever" August 21, 2019 5.0 Amazing experience! Ine can get a perfect overview of field staff activities real time and at a glance. It's so easy dispatch and track the work in the field. Allows dynamic planning! Pros Easy to use Intuitive To some extent, ability to customize Adapt language to Spanish Cons Schedule view is unfortunately missing Not possible to optimize routes when having different start and end locations Dashboard not possible to customize and showing information not relevant Reason for choosing Hellotracks Hellotracks gave an excellent first impression, ready and fast to answer any question. VERY proactive team. I approached Dispatchme recommended by a good friend of mine. Getting in contact with Dispatchme was a terrible experience. Lack of interest, professionalism and respect. Review Source LJ Linda J. General Manager Consumer Services Used the software for: 2+ years ### "Hellotracks Evaluation" July 19, 2019 4.0 Benefits: -Easy to navigate -Helps us stay organized -Interfaces with out programs we use for the business Pros The software helps us to track our field employees and helps the field employees track to find our customers Cons Changes/updates are made without an explanation or awareness Review Source Response from Hellotracks August 12, 2019 Thank you Linda, We appreciate your feedback on Hellotracks. We are happy to see you find the software easy to navigate and find it helpful in tracking your employees and customers in the field. We are sorry that our updates are made without explanation or awareness and appreciate you bringing this issue to our attention. You are likely not the only client who feels this way. We will consider actions to improve this for you and our other clients going forward. Regards, The Hellotracks Team JR Jesus R. President Environmental Services Used the software for: 6-12 months ### "Simple and effective dispatch solution" July 19, 2019 5.0 I am satisfied with the overall performance of this product. It's a great value for the price and although it has its shortcomings I can always work around those, or adapt. Either way, it's a great fit for my business but as my business grows, I feel that I will soon outgrow this product. Pros I enjoy its simplicity and ease of use, very easy to implement. Cons I find it lacking on more powerful features such as customer information retention, online billing and geofencing. Reason for choosing Hellotracks I chose Hellotracks because of price and simplicity. Review Source Response from Hellotracks August 12, 2019 Thank you Jesus, We appreciate your feedback and thank you for your 10/10 likelihood to recommend. We are glad to hear that you find the product easy to use and implement within your business operations. We of course are always looking to improve on our product offering and are sorry to hear that you find the service lacking enough functionality to cover the important aspects of your business. We would like to have a discussion on what things you feel could really improve the software, as we feel our clients really know what our product is missing and what could improve it. Regards, Your Hellotracks Team SM Susan M. Business Development Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Enhances efficient management and optimization by monitoring team locations" February 18, 2024 5.0 This solution is designed for businesses requiring real-time coordination and field staff for efficient service delivery, including logistics, maintenance, public sector, and health services. Pros Hellotracks suite enhances efficient management and optimization by monitoring team locations, automating dispatching, optimizing routes, and cutting costs with customizable workflows and advanced analytics. Cons Updates are made by own without any notification. Plus, the limited functions are a big problem. Review Source GP GEOFF P. LOGISTICS/SALES Building Materials Used the software for: 2+ years ### "my experience" July 19, 2019 3.0 Pros I like how you can customize each route and stop. Cons I wish we could automatically reverse the routes. Review Source Response from Hellotracks August 12, 2019 Thank you Geoff, We appreciate the feedback from you and are happy to hear that you like the customization feature within Hellotracks. At Hellotracks we are always considering ways to improve the product and we will look into the possibility of creating a feature that can reverse routes. Regards, Your Hellotracks Team BS Bryan S. Owner Construction Used the software for: 2+ years ### "Portable toilet service truck tracking" August 15, 2019 4.0 Overall, I love it, would just like to see a few things tweeked Pros I love being able to set up a route for my portable Toilets... app is User friendly for drivers Cons Wish app would let me as admin change route as far as deleting stop or adding stop or moving stops... Reason for choosing Hellotracks Price Review Source AG Alejandro G. CEO Facilities Services Used the software for: 1-2 years ### "Easy to know" July 19, 2019 5.0 We are now better synchronized Pros All the team knows the jobs of each techs is doing and where he is Cons Price. Could be cheaper for the coustumer Review Source Response from Hellotracks August 12, 2019 Thank you Alejandro, Thank you for the feedback and we are delighted to hear that you have found the Hellotracks software useful for you and your team's synchronization. Thanks for your honesty. How much do you think you should spend on service of this type? Regards, Your Hellotracks Team bR bernd R. ceo Architecture & Planning Used the software for: 6-12 months ### "viel verbesserungsbedarf - derzeit besser als nichts!" November 5, 2024 2.0 es kostete viel nerven und zeit es einzurichten und zu verstehen Pros grundsätzlich hätte es die funktionen, die wir benötigen Cons es gibt immer wieder probleme mit der ortung und bedienung. sekündliche ortung saugt die akkus leer, und das ungenauere (alle 7 minuten oder ähnlich) ist nicht wirklich brauchbar. dass man für den admin extra zahlen muss, auch wenn dieser nicht geortet wird, finde ich nicht ok Review Source Response from Hellotracks November 19, 2024 Thank you so much for taking the time to share your feedback. We truly appreciate it and are happy to assist you in resolving any issues you’re experiencing with our services. Please feel free to reach out to us directly at support@hellotracks.com, and we’ll be glad to help. Thank you again, and we look forward to assisting you! JM Jeremy M. Supervisor Government Administration Used the software for: 2+ years ### "Great software " July 19, 2019 4.0 Great experience. We depend heavily on this service when needed. It has made tasks much simpler. We are planning to expand our use of service to other departments. Pros Being able to dispatch field techs jobs without interrupting current work. Cons Would be useful to see which techs are close to job when creating new jobs. Review Source Response from Hellotracks August 12, 2019 Thank you Jeremy, We are happy to hear you enjoy using Hellotracks to improve your dispatching without interruptions with other concurrent work. We are always looking for ways to improve our product offering and we can create time to discuss your ideas on how to improve the product. Regards, Your Hellotracks Team BD Bruno D. Administrative Director Printing Used the software for: 1-2 years ### "Perfect for logistics control" September 2, 2019 5.0 Hellotracks changed the way we control our fleet for deliveries of goods and services. The system as a whole offers all the resource we need to get in control of the jobs and people working on them. Pros Good functionalities for small companies and non expert staff. Cons Not offering new functionalities lately. It doesn't offer an estimate time of arrival the right way. Review Source KO Kim O. Owner Human Resources Used the software for: Less than 6 months ### "Ok product customer serv people hardcto understan" July 18, 2019 3.0 Ok for now Pros It seems to track employees pretty good. Cons A little cumbersome figuring out how to use and could not understand customer service person when I tried to get help Reason for choosing Hellotracks Needed somthing to track sales reps Review Source Response from Hellotracks August 12, 2019 Thank you Kim, We appreciate your honest feedback about our Hellotracks software. We would like to discuss further with you about what you find cumbersome with the software. There is always room for improvement in the usability of the product and perhaps we can find another customer service person to communicate with you to improve the understanding. Regards, Your Hellotracks Team DT Danna T. Director of Marketing & Events Health, Wellness and Fitness Used the software for: Less than 6 months ### "New User" August 21, 2019 3.0 I am using Hellotracks to track physician liaisons. We have had problems with the software not working. Liaisons have had to delete and reinstall the app. I wish the communication and assistance when there is an issue was better. It would be nice to be able to contact someone by phone if there is a problem with the app. Since I am a new user, I'm not 100% sold on this product but hopefully it will get better. Pros The cost of product and it's easy to use. Cons Unaware of all the product has to offer. Reason for choosing Hellotracks Cost Review Source KT Kevin T. Maintenance Strategy Engineer Management Consulting Used the software for: 6-12 months ### "Excellent customer support, great software" July 21, 2019 4.0 Pros Ease of use, great customer support, value for money Cons Nothing to report Review Source Response from Hellotracks August 12, 2019 Thank you Kevin We are happy to hear you enjoy the value and simplicity Hellotracks brings you and your team. We always aim to give the best customer support to all of our clients. 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