ServiceDock

ServiceDock

5 / 5 1 review

Who Uses This Software?

ServiceDock has been built specifically for multi-location businesses like retail chains and restaurant groups. Works equally well whether you have 3, 300 or 3000 outlets.


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $30.00/month/user
  • Pricing Details
    https://www.servicedock.com/pricing/
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ServiceDock
  • www.servicedock.com/
  • Founded 2016
  • Ireland

About ServiceDock

ServiceDock is a Customer Experience Management (CEM) Platform designed specifically for multi-location businesses like retail & restaurant groups. We help you capture more feedback than the competition by leveraging the messaging apps your customers already have on their phones, such as Facebook Messenger & WhatsApp. Our dashboard makes that data actionable for your store managers & CEO alike, as well as enabling you to follow up with disgruntled customers to turn detractors into promoters.


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ServiceDock Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

ServiceDock Reviews Recently Reviewed!

Really happy with the product. Easy to use and good value compared with other similar services.

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The dashboard is clean and slick, really easy to get started. I had a few agents up and running in minutes. Very user friendly.

Cons: No cons about this software yet. I've been using it for a few months and my agents have not reported any issues.

Overall: I have reduced my need for more agents and the speed and which we reply to customer issues has increased/