ServiceDock

ServiceDock


5 / 5
1 review

Who Uses This Software?

ServiceDock has been built specifically for multi-location businesses like retail chains and restaurant groups. Works equally well whether you have 3, 300 or 3000 outlets.


Average Ratings

1 Review

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ServiceDock
  • www.servicedock.com/
  • Founded 2016
  • Ireland

About ServiceDock

ServiceDock is a customer feedback and service platform designed specifically for multi-location businesses like retail chains & restaurant groups. We help you: - capture real-time feedback via the messaging apps consumers love using; - efficiently follow up with disgruntled customers to turn detractors into promoters; - benchmark outlet performance and uncover valuable customer insights; and - build loyalty at location level by connecting customers to your stores via messaging.


Spotlight media placeholder

ServiceDock Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

ServiceDock Reviews


Really happy with the product. Easy to use and good value compared with other similar services.

Aug 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The dashboard is clean and slick, really easy to get started. I had a few agents up and running in minutes. Very user friendly.

Overall: I have reduced my need for more agents and the speed and which we reply to customer issues has increased/