Paladin Data

Paladin POS

5 / 5 14 reviews

Who Uses This Software?

Hardware stores, lumber and building supplies, pharmacies, pet stores, feed & seed stores, as well as general retail.


Average Ratings

14 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Paladin Data
  • paladinpointofsale.com/
  • Founded 1982
  • United States

About Paladin POS

Independent hardware stores, pharmacies, and other retailers use Paladin Point of Sale to give themselves time to create a positive experience for their customers. Paladin automates many time consuming back office tasks like purchasing, ordering, and receiving. Intelligent inventory management uses your stores sales history to help you order what customers are looking for, lower your inventory investment, have fewer out of stock events, and greatly reduce overstock.


Paladin POS Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

Paladin POS Reviews Recently Reviewed!

Our experience in converting to our new Paladin has been very positive.

Nov 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of learning and use.
All Paladin personnel have been very professional and yet also understand that a pos conversion is extremely stressful for our entire store's staff.

Cons: Would like a calendar on a page of daily sales figures for quick comparison against previous years.
This would enable our staff to quickly so how they have done in sales versus previous figures, sort of like a daily score for them to track. Yes, we can go through REPORTS portion to get these daily comparisons but our previous pos software allowed staff to click and see a calendar of each days sales all on one page for the entire month and to toggle to previous year or previous months.
Seems trivial but since we switched, our staff doesn't do this.
If this is the only negative I can come up with,
think of how much we love this new Paladin point of sale software! :-)

We have used Paladin since 2013, helping us have the most profitable period in our history!

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Paladin is very easy to learn and use, making it a very productive package of useful tools to accomplish the goals and needs of our business. The replenishment module allows easy and accurate ordering based upon sales history, analyzing each item every time an order is being considered. The POS module is quick, very easy to learn and intuitive to use so personnel may easily and accurately check customers out. Paladin operations are very simple and quick, saving us time and effort so we can concentrate on assisting our customers. Updates are frequent and automatic, not requiring intervention on our end.

Cons: I look forward to even more multi-store capability that would make Paladin even more usable. Not much to say that qualifies as a CON. It's not for those who want a complicated system that they constantly have to tweak.

Overall: We use Paladin to assist with inventory replenishment, allowing us to have very few outs while maximizing our ROI. In addition, Paladin allows us to quickly and efficiently check our customers out at POS, enhancing customer satisfaction and keeping our personnel costs low. Intuitive and easy to learn, Paladin performs complex tasks with little effort.

GREAT FUNCTIONING SOFTWARE FOR AN AFFORDABLE PRICE.

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: EASY TO SET UP, EASY TO LEARN AND USE, WHILE HAVING GOOD FUNCTIONALITY. SUPPORT HAS BEEN WONDERFUL. WE ARE ON OUR 3RD STORE WITH THIS SOFTWARE. IF I DIDN'T LOVE IT, I WOULDN'T HAVE BROUGHT IT INTO THE SECOND STORE. I WOULD RECOMMEND AND ACTUALLY, I HAVE RECOMMENDED THIS SOFTWARE. I LOVE THE INVENTORY GRAPH WHICH IS A QUICK LOOK AT MY SALES OF AN ITEM BY THE WEEK. THE SUGGESTED PO REPORT KEEPS ME AWARE OF THINGS THAT I NEED TO ORDER. I ALSO USE THE DIALS TO KEEP TRACK OF THINGS THAT I AM OVERSTOCKED WITH OR ARE NOT MOVING. REPORTS ARE GOOD.

Cons: THERE ARE A FEW REPORTS THAT I WOULD CHANGE IF I COULD TO MAKE THEM LESS PAGES AND EASIER TO USE. ALSO ENTERING ITEMS INTO THE "SALE LIST" COULD BE MADE EASIER AND LESS KEYSTROKES BUT IT IS NOT SOMETHING THAT I USE EVERY DAY. I FIND THE COUPON DESIGNATION FIELD TO BE CUMBERSOME AT CHECKOUT. REALLY SLOWS DOWN THE TRANSACTION. WISH I COULD LOOK UP A LIST OF ITEMS BY DESCRIPTION AND PRINT IT.

Overall: I HAVE A MORE ACCURATE INVENTORY WHICH MEANS THAT I HAVE LESS DOLLARS TIED UP IN INVENTORY. THE REPORTS ALLOW ME TO KEEP A CLOSER EYE ON MY SALES AND MARGINS IN COMPARISON TO LAST YEAR. I FEEL LIKE I HAVE A MUCH BETTER HANDLE ON THE BUSINESS THAN I DID WITH THE PREVIOUS SOFTWARE THAT I USED.

A lot of bang for the buck.

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like that it not only has a simplified front end, for less technical users, but that it also lets you export and import the database to work on it, offline. We like to do export the inventory file to make mass changes and then we import it back in after we've made a backup and have done whatever it was we needed to do.

Cons: I wish reports were more configurable instead of having to make everything a special request. I wish there were more inventory and margin troubleshooting reports that approached the capability of Margin Master.

Overall: Makes it easy to run my business.

Easiest transition we have ever made. It really was so simple that "a caveman" really could do this!

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Customer support in fantastic. Cost is a little more, but you get your monies worth.
Simple & Heavy Duty. Very, very rarely do we have "lockups or down stations".
These people have answers to your questions. They WILL CALL YOU BACK, but most of the time this is not necessary.

Overall: Simple & Heavy Duty! A rare combination, i know, but with Paladin you can run your business, not stay on the phone with looking for answers and not getting them. It WORKS, and we use our system a lot. You will find companies telling you they can save you money get a better deal. Do not waste your time. You will be sorry. This software allows us to move into different areas and go back to where we were at "the same place without having to reopen a filed". This has been great. Many things like this you do not fully understand until you use the feature of stumble on to it. It still has areas i am sure we have not used. Customer Support at Paladin has answers to software question, when, which rarely they come up. This company is there for YOUR COMPANY. Do not wait until you lose business. Call PALADIN TODAY and move ahead!

Paladin has been a great partner to work with.

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software is easy to use, they are very friendly, and if there is a problem they get it fixed immediately. It is intuitive to use and almost anything you need for a report is available at a few clicks of a button.

Cons: There isn't a whole lot of things I don't like. One thing that comes to mind is it is difficult to data mine my own data. You can pull up tons of values by the day, but it would be very useful if it could be done by the day for the entire month at a click of a button instead of going through each day individually. However, this probably isn't a feature demanded by very many customers.

Overall: They can not be quantified. Paladin does a great job and they have developed an excellent product.

Overall a very good system and help.

Oct 30, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Works well, excellent customer support, easy to use once you get used to it, visually very nice, good selection of reports.

Cons: Documentation of where things come from and go to. Report screens tell you nothing about what's on the reports and where the information came from. Too much "white space" on screen where more information could be put. Inability to sort many fields on many screens.

Overall: Ability to control inventory and accounting functions easier and better than before.

We do not like this system at all

Oct 27, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: We like the fact that the credit card machine is combined in the till but it still takes about 5 steps to get to where the person can sign and be done. The statement part is alright.
Usually crashes before its done though. We have to call Paladin every time.

Cons: most all of it.... inventory is always off. You have to hit the enter button or use the mouse about 5 times to get to where you want to go. Customers are getting annoyed with it. Too slow!! It's always crashing. You cannot delete an item. etc etc etc Felt we went back in time

Excellent experience, good relationship with Paladin

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and the simplicity. Also the inventory management is exceptional. It takes very little training to master the program. The ability to look up customer accounts with ease.

No question was to simple and no problem was ignored.

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The Paladin program had our store up and going from day one. We have found the program very user friendly.

Paladin has been a fantastic pos system to work with.

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Paladin is very easy to use & train new empoyees on, even the guy who doesn't like computers & almost refused to learn it is able to run it. The cost of the system was very affordable.

Cons: Does not have all the bells & whistles that the more expensive systems offer. I get complaints from the employees it doesn't auto spell check like google search does.

Overall: inventory management, billing, easier ordering, fast check out.

Seamless, easy, I forget its actually there.

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: the updates are uniform , automatic and well communicated. We really don't even have to train new employees. It is so intuitive that they just watch for a few minutes and get going

Cons: At times features have been delayed due to Ace bowing down to Epicor. The credit card and gift card transactions at times are bumpy.

Overall: My sanity and approximately 8 hours of productivity per week. That is roughly how much time I had to waste per week being on hold with Epicor and trying to implement their updates. Many of those hours were spent after hours.

A first rate company to partner with

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is very easy to use right from the start. A cashier can be up and running in less then 30 minutes. This can be a great match for a company that does not want to spend a lot of time learning a computer program and wants to just run their business.

Overall: More time running the business and less time running a computer system

Very easy to use.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease in how to learn it. Also ability to look at detailed patient information. It gives the ability to do inventory as well. We do not use that function but found that if we're a bigger pharmacy, we could definitely use that function.

Cons: Not much in terms of negative comments about the software. Sometimes the software runs into a glitch where it can be annoying. An example of this is when we scan in certain prescriptions and nothing gets loaded. It may take a few scans and then the prescriptions will pop up in the pos.

Overall: Easy to use with our software