Inngenius

Inngenius PMS

5 / 5 15 reviews

Who Uses This Software?

Any hotel that wants to use a pms that has all the features but at a lower price, better customer service, and easier to use. The system can be as inticrate or simple as a user wants it to be


Average Ratings

15 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $59.50/month
  • Pricing Details
    $59.50 minimum = covers up to 17 rooms. Any additional rooms is 3.50 a room
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Inngenius
  • www.inngeniuspms.com/
  • Founded 2014
  • United States

About Inngenius PMS

All in one PMS with mobile friendly booking engine. Built-in POS, Housekeeping, Yield Management, audit trail throughout the system, unlimited users and permissions, Direct connections to OTA's, instant messaging to other users, conflict warning of other users, automatic emails, over 30 reports including forecast and daily status, min stay, max stay, stop sell, payment gateway integration, No contract, no credit card required for free trial, $3.50 per room, $59.50 minimum covers up to 17 rooms.


Inngenius PMS Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

Inngenius PMS Reviews Recently Reviewed!

Thank You Inngenius!!!

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Changing PMS is a huge commitment from data entry, training and fear of the unknown customer support. I tried 5 different PMS before choosing Inngenius. Perhaps I would not have the same appreciation without that experience. The other programs I used had a complicated and time consuming reservation process. A reservation in Inngenius can be completed or edited in one screen, e.g., Name, Dates, Rate, Payments, Notes, ID Swipe, Memos. Another feature so important is the simple but intuitive interface. During the daily check-in we use the 7-day feature. I am surprised how often I zoom out to the 15 and 30 day to help with rates and trends. The most important feature, however, is customer support. In other programs, I was loosing thousands due to a mapping issue or hidden default pricing and couldn't get the issue resolved. Inngenius has never deflected an issue and I appreciate the accountability, problem-solving, and quick response to product enhancement. Also, the refresh rates must be really quick because I have NEVER had an overbooking. Thank you Inngenius.

Vendor Response

by Inngenius on March 23, 2017

Awww! thanks so much for the kind review Julie! We appreciate your business and love talking to you on the phone :D

Highly recommend

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Exactly what we expected to systemize our hotel working tasks. Ease to use, prompt support. I highly recommend to hoteliers, no doubt.

Vendor Response

by Inngenius on February 23, 2017

Thank you for your very kind review Yarly, it is very much appreciated!

Great PMS and always helpful customer service.

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: The pms is easy to use, it covers all the needs of our hotel and the customer support is always there for you.
I would definitely recommend to all properties that are looking for a pms that is cloud based, friendly, has great value for the money, and the customer support is super fast.

Vendor Response

by Inngenius on February 22, 2017

Thank you Ani! Thank you so much for your kind words. We are thankful to have you as such a loyal customer and we value you very much! We look forward to serving you and continue to improve our software to meet all your needs. If you have any suggestions or reports on improvements please do not hesitate to contact us. We are currently working on the software to make it as smooth as possible so any feedback is greatly appreciated :))

Very good Job Inngenius

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I found Inn-genius 3 years ago, the same year when they were founded. The very first thing i noticed was the prompt and polite support response which is always the same. The software is extremely easy and generates great reports having a huge impact on my business. I couldn't be happier and look forward to keep growing and collaborating together. Being hotelier i will undoubtedly recommend this software...

Vendor Response

by Inngenius on February 20, 2017

Hi Venera! Thank you so much for your review and we love the fact that you have loyally stayed with us for so long, and have become a part of our family in business :) You are very valued and please, if you have any suggestions or ideas for features and also if you come across anything that is not user friendly, please email us and we will fix it. Thanks again!

Efficient, highly recommended

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Awesome system. Easy to use and believe me they are always there to help for everything you need, they have great customer service. A high quality PMS system with a good price. You totally can find whatever you want to know about you hotel.

Vendor Response

by Inngenius on February 20, 2017

Thank you so much for your kind review! We are very happy to have you as our customer and look forward to serving you in the future. It is so nice to hear when we can make our customers happy :)

Easy to use, good and responsive customer service, value for the money

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Great customer support. They improve upon the software periodically adding new cool stuff.

Cons: I would like for them to increase the number of xml connections with other OTAs

Overall: Software: easy to use, visually likable, gets the job done, good statistics reports. Useful for small and mid-size properties.
Customer Service: April and Seth are very supportive and helpful for any questions that you have. They are very patient and understanding even if some questions from end users are retarded :) which is a huge plus in today's customer support era.
Value for money: very well priced. It gets the job done and saves you many hassles

Overall: would recommend to all my colleagues and have done so far! Starting with only one property have recommended to 5 other property-colleagues which now use Inngenius

Recommendations to other buyers: Its great :) I recommend it

Vendor Response

by Inngenius on February 20, 2017

Hi Arber, thank you so much for your review, you made me laugh :D We are so happy you have stayed with us and we really enjoy having you as our customer and also thank you so much for your referrals your business is very appreciated and we love helping you so don't ever hesitate to ask for help :) Can you send us some suggestions for OTA's? We will work on this as well, and we will also be adding booking suite soon which will do CMS and a lot of other cool stuff :D

Overall customer service

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have several cottages I rent out in California. Using this product, I never had an overbooking, all the reservations were handled with elegance, and the software was amazing! I would recommend them to anyone.

Vendor Response

by Inngenius on February 16, 2017

Thanks Patrice! It is a pleasure working with you. I always enjoy our conversations and how knowledgeable you are about the hotel industry. Thanks so much for your review and I look forward to serving you in the future!

Great Cloud Based Software

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Easy to setup and did not take long to get the hang of the software. Works great on integration with online booking channels.

Vendor Response

by Inngenius on February 16, 2017

Thanks so much for the review Kevin, It is a pleasure to serve you and Sid, and look forward to serving you in the future and value our business relationship very much! Thanks again!

PMS+Booking Engine+Channel Management+Yield Management

Jan 27, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Top notch functionality

Cons: UI can be more attractive
Taxes between modules are not harmonised
Limited channels
Limited payment gateways (for European companies)

Overall: Was looking for a suite that was able to handle the tasks required by large hotels but targeted at small boutique properties. INNgenious gave us all we needed at a great price point.

Recommendations to other buyers: Tried and tested many, including all the bog brands but none gave us the functionality and value of INNGenius!

Vendor Response

by Inngenius on February 02, 2017

Thank you so much for your review and input. We will definatley be looking into this now and we will try to find a better solution. If you have any more ideas/inputs, please feel free to write us at support@inngeniuspms.com. Again, thank you for your feedback, it is very much appreciated!

Great Customer Service

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Its very easy to use, and very flexible.

Cons: I dont have any cons till know

Overall: I change Channel Manager Supplier to Inn Genius. And till now I think is a very easy system to use. They have very good customer service and support. Have 1000 of videos for every issue. Very Flexible. Till now it has fit perfectly to our needs.

Vendor Response

by Inngenius on February 02, 2017

Thank you so much for your review! We strive to make our customers happy and are constantly trying to improve our software to meet our customers needs. We are so thankful you are with us and are looking forward to serving you more in the future!

Easy, Efficient & Totally Affordable!!!!

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of set-up, the comprehensive reports, etc and the owners, April & Seth.

Cons: So far, I have not found anything to complain about! I ma thrilled with InnGenius!

Overall: We had looked at many PMS before deciding on InnGenius. First of all, the best parts of this system are the owners, April & Seth! They are always there to help (with an amazingly quick response)! The system itself is very easy to set-up (and I was a total novice). This property management system has everything and I mean EVERYTHING you need at a very reasonable price! April & Seth are always improving the system by adding updates (with videos, etc to help explain). InnGenius has made my life so much easier and organized; best of all, no more overbooking!!! I highly recommend InnGenius PMS - you will not find one better and you can't beat the price!

Recommendations to other buyers: I resisted getting a property management system for many years. That was a big mistake. InnGenius has made operating my business (front desk) so much easier and definitely more efficient!

Vendor Response

by Inngenius on October 19, 2016

Thank you Pam! It is nice to hear our long term loyal customer happy! It is always a pleasure to serve you and we hope to do so for many more years, thank you for your kind words and your business. We love hearing from you and you can contact us anytime :)

Inngenius... Thank You !!!!!

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Fast, exactly what we need, never down time or crashing.

Cons: Nothing

Overall: From the first time we tried out the Inngenius PMS system I was in total amazement ! We have tried countless hotel PMS software system and nothing seem to grab our attention. The staff at Inngenius is one of the most knowledgeable, polite, professional, and care about your motel /hotel needs when it comes to booking channel manager to reservations or just saying hello.. Canaan Village Inn is a #1 fan of Inngenius. Thank all of you

Recommendations to other buyers: I recommend highly

Vendor Response

by Inngenius on October 19, 2016

Thank you Sam, and yes, our conversions both business and casual have been very fun and we love hearing from you and your wonderful ideas! We hope to continue to provide you with (hopefully) unbeatable service but also value our partnership very much

Pound-for-pound, The absolute best property management system online

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Tech support and cost

Cons: Nothing

Overall: We own two independently-run hotels in the Caribbean (37 rooms and 50 rooms). We did a lot of research on property management systems before going with Inngenius. The great advantage in their corner is their customer service and tech support. They are always available, even after hours. When they are not in the office, they will reply to an email within minutes. For me, that was a game changer.

We tried their 30-day free trial for our smaller hotel, and our staff liked it so much, that we decided to subscribe by day number 10. After a few months we decided to try it with our larger property. We had the exact same response from our staff there. It took us just seven days to change to a paid subscription. The good thing is that it's a monthly subscription and we didn't have to install anything. It's all online. I can access the system from anywhere in the world, and most importantly, the cost is way lower than anything that I found out there.

There's a lot more that I could say, but I challenge you to compare it to the other systems out there. Put it to the test.

Recommendations to other buyers: I shared my review because it took me a few months to stumble upon a Inngenius. Before that I had to sit through so many demos and phone calls with other companies. I don't want others to waste their time going through all of that.

Vendor Response

by Inngenius on October 19, 2016

Thank you for your kind words Nima! We enjoy serving you and hope to continue to serve you for a long time to come and meet all your expectations in our partnership

Best PMS system and the VERY BEST support team- Super Awesome April & Seth

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: This is a very high quality PMS system at a great price- we have 5 locations and they manage these properties very well. The customer support is AWESOME, the response time from them, the high quality work and super helpful. I highly recommend them and actually so for a few of my other hotel friends have also asked and signed up with them. BEST product, Best Solution and the BEST team

Vendor Response

by Inngenius on October 19, 2016

Thank you, Rozita, as one of our first customer's we value your business and want to thank you for staying with us through all our updates and improvements and your loyalty towards us as a valued customer. We hope we will continue to meet your needs and expectations for a long time to come

Excellent experience!

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was looking for a cloud-based management for my system and did investigate a number of options. I chose InnConnect and I am very pleased that I did. Since I am not a computer person it important that I didn┬┐t get hung up going through endless layers of phone transfers and delays. When your management system is down you are "out of business." In the time I have been using InnConnect they have always been there for me. April, one of the owners, has always been available from set-up through updates that the company has implemented.

Vendor Response

by Inngenius on October 19, 2016

Thank you Mel! It is always nice to talk with you and get the latest Cali updates from you :) We hope to continue serving you in the future and appreciate your business and partnership