# Inngenius PMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Inngenius PMS the right Reservations solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155801/Inngenius-PMS/reviews --- Inngenius PMS 4.9 (30) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Inngenius PMS Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-25 of 30 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Holly J. Owner Hospitality Used the software for: 2+ years ### "Awesome software for small property!" January 24, 2019 5.0 We "inherited" Inngenius when we purchased two years ago. With a new business and new software, we had a lot of questions and they were incredibly helpful. Thorough as well as timely. We really appreciate the assistance we received. Pros The software is easy to use and the customer service is stellar. For a company our size, and for the price, we have found Inngenius to be a great value. Cons There are some features on a few of the reports and guest look-up that I wish were set up a little different. Being able to sort by, or look up by certain fields would be nice (without having to download to excel). But, honestly, this is not a major issue. Review Source Response from Inngenius January 25, 2019 Thank you Holly! You can actually do a guest look up by using the reservation list on the left hand side, hit "clear all filters" and search in the box by first or last name. It will pull up all the records with out having to download anything :) Anytime you have questions feel free to email me and I will answer them right back NS Nancy S. Owner Hospitality Used the software for: 1-2 years ### "Great Hotel Booking And Channel Manager Software" January 12, 2019 4.0 This is definitely a program you will enjoy using and want to recommend to others. Pros I had been with another booking software but even after working with them for over a year, I was still having difficulty understanding how to use their program. Well I started looking around and found Inngenius. They gave a trial period and I found that even within the trial period I was able to use AND understand how to use their system. It is that easy to use. The personal customer care was incredible and very responsive. They go out of their way to make sure your issues are attended to. They also continue to add features to the software like an affiliate program, coupon codes and pre-authorization of credit cards which has been incredibly helpful. Another great feature is the ability to add several POS operations. Such as a gift shop and a lunch counter which can then be added to your guests bill or paid at the location separately. You will definitely be a happy camper with this product. Cons There is one more feature I would really appreciate and that is an integration with third party auto-responders like GetResponse, MailChimp and Constant Contact. They do have a limited email capacity installed with their product so you can give your guests arrival information, etc. But it is not conducive to long term contact with your guests. Review Source Response from Inngenius January 14, 2019 Hi Nancy, thanks for the great review :D We do have automatic emails and several email rules that can be established like automatic birthday wishes and confirmation, check in, check out, etc.. We also have a customer list that can easily be imported to mailchimp, etc, I will get in touch with you so I can help you set up these things. We also have smtp settings you can set up in the system if this hasnt been done yet. Talk to you soon :) MO Merlyn O. Manager Hospitality Used the software for: 2+ years ### "Since August 2014" January 12, 2019 3.0 I looked all over internet for a PMS that fits my small lodge and Inngenius was perfect for us, I tried others before and I was never happy, once I start using Inngenius I liked and been using it ever since. Pros Very easy to used, good technical support. Cons I would like that before any update, send a video of the changes. Review Source Response from Inngenius January 14, 2019 Thank you Merlyn, what a great request, yes we will email the customer with a warning for upgrades from now on and I can post the how to videos on the news feed on the sign in page :) Ceema D. General Manager Hospitality Used the software for: 2+ years ### "All-In-One System for your hotel" January 8, 2019 5.0 Overall an awesome system, with great customer support and unbeatable price. Pros High Quality All-In-One system. Easy to use, fast, very affordable & great customer service. Extensive Reporting capabilities. You can setup the rates for 23 months in 1 screen. Have capability to setup rules for Yield Management. Cons I would like to see improvement in the booking engine to be on par with OTAs or other PMS providers. Would prefer to show rates only for the date selected. Would also like to see capability to have promo codes. Review Source Response from Inngenius January 10, 2019 Hi! Thanks for the review!! Yes we have promo codes now :) The instructions on how to use it is on the news feed. Hope you have a very profitable 2019 :D AP Arber P. General Manager Hospitality Used the software for: 2+ years ### "Easy to use, good and responsive customer service, value for the money" February 18, 2017 5.0 Software: easy to use, visually likable, gets the job done, good statistics reports. Useful for small and mid-size properties. Customer Service: April and Seth are very supportive and helpful for any questions that you have. They are very patient and understanding even if some questions from end users are retarded :) which is a huge plus in today's customer support era. Value for money: very well priced. It gets the job done and saves you many hassles Overall: would recommend to all my colleagues and have done so far! Starting with only one property have recommended to 5 other property-colleagues which now use Inngenius Pros Easy to use. Great customer support. They improve upon the software periodically adding new cool stuff. Cons I would like for them to increase the number of xml connections with other OTAs Review Source Response from Inngenius February 20, 2017 Hi Arber, thank you so much for your review, you made me laugh :D We are so happy you have stayed with us and we really enjoy having you as our customer and also thank you so much for your referrals your business is very appreciated and we love helping you so don't ever hesitate to ask for help :) Can you send us some suggestions for OTA's? We will work on this as well, and we will also be adding booking suite soon which will do CMS and a lot of other cool stuff :D EE Emre E. General Manager Hospitality Used the software for: 1-2 years ### "Amazing Sofware" October 6, 2019 5.0 Overbooking ! Pros As a Hotelier, I definitely recommend this software to all of my hotelier friends.The program is very useful and very easy to use. .I never faced with overbooking issue with this software. Customer support also amazing.I would like to thank CSR for his amazing supports. Yesterday almost 3-4 hours nonstop he helped us to manage room types and mapping in online reservation systems. Thank you very much İnngenius for such good software! Cons Very useful,Very easy to use,Reservation engine, Channel manager system and pms alltogether helping to me to manage my systems easily. Review Source Response from Inngenius January 14, 2021 Hi Emre! Thank you so much for your review :) Please contact us if you have an overbooking. The only way that this will happen is if one of your room types are not mapped or if two people at the same time make the last reservation, which is pretty rare. If you are getting a lot of overbookings, then your system is not set up right. We do have the fastest response that the OTA's allow, so this is actually one of our strongest points as well as we are set up with Java and not a google app (system is much faster with Java). NA Nima A. General Manager Hospitality Used the software for: 1-2 years ### "Pound-for-pound, The absolute best property management system online" October 19, 2016 5.0 We own two independently-run hotels in the Caribbean (37 rooms and 50 rooms). We did a lot of research on property management systems before going with Inngenius. The great advantage in their corner is their customer service and tech support. They are always available, even after hours. When they are not in the office, they will reply to an email within minutes. For me, that was a game changer. We tried their 30-day free trial for our smaller hotel, and our staff liked it so much, that we decided to subscribe by day number 10. After a few months we decided to try it with our larger property. We had the exact same response from our staff there. It took us just seven days to change to a paid subscription. The good thing is that it's a monthly subscription and we didn't have to install anything. It's all online. I can access the system from anywhere in the world, and most importantly, the cost is way lower than anything that I found out there. There's a lot more that I could say, but I challenge you to compare it to the other systems out there. Put it to the test. Pros Tech support and cost Cons Nothing Review Source Response from Inngenius October 19, 2016 Thank you for your kind words Nima! We enjoy serving you and hope to continue to serve you for a long time to come and meet all your expectations in our partnership Roshan P. EasyTech Associate Hospitality Used the software for: 2+ years ### "One of the best PMS systems i have used for independent Hotels!" January 8, 2019 5.0 Pros Extremely user friendly, simple to use and to the point! Cons It's not highly customizable, i wish there were more customization options Review Source Response from Inngenius January 11, 2019 Thank you for your review Roshan! Hope you have a wonderful successful 2019! PL Pamela L. Owner/ Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Easy , Affordable and Great Service!" January 11, 2019 5.0 Fantastic! I HIGHLY recommend this program and its developers! Pros How easy it is to set-up and how great it works with third party sites, such as Expedia & Booking.com! I am not very computer savvy and it was so great to work with the customer representatives (who are ALWAYS available) as they helped my set-up Inngenius PMS. I was amazed at how easy it was and how much it helped me to keep my business organized. Cons There is only 1 very little glitch in the program. I wish it would always let me know when the customer is a repeat customer. Sometimes I find it hard to look up a past customer. Maybe this is an impossible request. Review Source RW Roland W. Owner Hospitality Used the software for: 2+ years ### "Great for our small Business" January 8, 2019 5.0 At the beginning we have been trying to capitalize on all of the features which InngeniusPMS can give you. But after 2 years now, we scaled back a lot, just because i have noticed that the daily operation of our small property requires much less then anticipated. InngeniusPMS can be the right tool for everyone in the hospitality Business! Pros InngeniusPMS gives us the whole package for an affordable price. From Frontdesk to POS operations. Cons Dont dont have anything in my mind really, as a started our business with InngeniusPMS right from the beginning. As i am using it a lot from outside of home on mobile devices, i must say that there are a few glitches when using my android tablet. Review Source Response from Inngenius January 14, 2019 Thanks for the great review Roland! We really appreciate your business and wish you lots of wealth and success! SD SAMANTHA D. General Manager Hospitality Used the software for: 2+ years ### "Great Software" March 15, 2019 5.0 I never have to worry about missing a reservation because all my booking channels are synced with Inngenius! Pros I love the Calendar I never miss a reservation. Cons Nothing no complaints at all! everything is great Review Source NB Neil B. Owner Hospitality Used the software for: 2+ years ### "So easy to use and learn" February 6, 2019 5.0 Pros Thank you Inngenius for an excellent PMS. It is extremely easy to use with hardly any support required but they are always helpful when you do. Our hotel has increased revenue every year since we have been with Inngenius. I recommend it to everyone who is looking to take their hotel to the next level. Cons I would like to request if there is a way to keep track of all emails sent out for guest confirmation and folios. Review Source Response from Inngenius January 14, 2021 Hi Neil! Thank you so much for your review! We actually do have "email tasks" that can be found under Admin-scroll on the left hand side all the way down to email tasks, and you will see the emails that have been sent and their status. Have a great day! PS Petrit S. Managing Director Hospitality Used the software for: 2+ years ### "Altea Lodges" February 13, 2019 5.0 Pros yield management, rate parity, mobile responsive Cons Party reservation, split rooms, history, trail Review Source Response from Inngenius January 14, 2021 Hi Petrit! Thank you so much for your review. Yes, we know part reservation and room splitting is hard to learn, but we are here to help you, please contact us so we can help you learn. With history, look on the top of the reservation and in the blue bar you will see "history trail" and it will tell you the whole history of the reservation as well as what user made the changes at what time and date they did it at :) AM Ani M. General Manager Hospitality Used the software for: 1-2 years ### "Great PMS and always helpful customer service." February 22, 2017 5.0 The pms is easy to use, it covers all the needs of our hotel and the customer support is always there for you. I would definitely recommend to all properties that are looking for a pms that is cloud based, friendly, has great value for the money, and the customer support is super fast. Review Source Response from Inngenius February 22, 2017 Thank you Ani! Thank you so much for your kind words. We are thankful to have you as such a loyal customer and we value you very much! We look forward to serving you and continue to improve our software to meet all your needs. If you have any suggestions or reports on improvements please do not hesitate to contact us. We are currently working on the software to make it as smooth as possible so any feedback is greatly appreciated :)) RX Rei X. Hotel Manager Consumer Services Used the software for: 2+ years ### "Awesome" February 13, 2019 5.0 Pros The thing i like the most about this software are the “Reports”. They simplify the Finance Office way to much work. Cons Would be great if there was a mobile app so we don’t have to open browser/safari because it is not comfortable Review Source Response from Inngenius January 14, 2021 Hi Rei! Thank you so much for a great review! Yes, we were aware of the front desk management sign in not being friendly enough and we made it completely mobile friendly now :D Check it out and let us know what you think :) MO Mercy O. front desk manager Hospitality Used the software for: 2+ years ### "Inngenius is the just as the name suggests, the genius in hotel management" December 29, 2017 5.0 Pros The system is very easy to use and understand, makes reservations and housekeeping management very effective Cons difficulty in synchronizing new rooms added to the company's website. Have to use innconnect instead Review Source Response from Inngenius January 3, 2018 Thank you Mercy! we have enjoyed serving you since 2015 and look forward to serving you years to come :) IM Ina M. General manager Hospitality Used the software for: 2+ years ### "Very easy to use. Giving support anytime to every question" December 6, 2017 5.0 Pros Functionality, easy to use from receptionists and good reports for management and finance. Good connection to channels. Cons when two different users open the same window and make changes ate the same time you cannot save the changes. Review Source Response from Inngenius January 14, 2021 Thank you so much for your review Ina, we really appreciate your business. The system will warn that someone else is editing the same reservation or task so that information is not lost or over-ridden, for example, if two people are editing the same reservation, and one person changes the name on the other end, and the other person changes the date but saves the reservation without the change of name, then it will save and over-ride the change of name that someone else did on another computer. Hope this makes sense :) KC Kevin C. Rental Manager Hospitality Used the software for: 1-2 years ### "Great Cloud Based Software" February 16, 2017 5.0 Easy to setup and did not take long to get the hang of the software. Works great on integration with online booking channels. Review Source Response from Inngenius February 16, 2017 Thanks so much for the review Kevin, It is a pleasure to serve you and Sid, and look forward to serving you in the future and value our business relationship very much! Thanks again! JC Julie C. Used the software for: ### "Thank You Inngenius!!!" March 23, 2017 5.0 Changing PMS is a huge commitment from data entry, training and fear of the unknown customer support. I tried 5 different PMS before choosing Inngenius. Perhaps I would not have the same appreciation without that experience. The other programs I used had a complicated and time consuming reservation process. A reservation in Inngenius can be completed or edited in one screen, e.g., Name, Dates, Rate, Payments, Notes, ID Swipe, Memos. Another feature so important is the simple but intuitive interface. During the daily check-in we use the 7-day feature. I am surprised how often I zoom out to the 15 and 30 day to help with rates and trends. The most important feature, however, is customer support. In other programs, I was loosing thousands due to a mapping issue or hidden default pricing and couldn't get the issue resolved. Inngenius has never deflected an issue and I appreciate the accountability, problem-solving, and quick response to product enhancement. Also, the refresh rates must be really quick because I have NEVER had an overbooking. Thank you Inngenius. Review Source Response from Inngenius March 23, 2017 Awww! thanks so much for the kind review Julie! We appreciate your business and love talking to you on the phone :D KW Kim W. Reservations and guest manager Hospitality Used the software for: 2+ years ### "Great fit!" January 6, 2019 5.0 I have no complaints. We have been using Inngenius for our small Inn for at least 4 years. Pros The customer service since the beginning has been amazing. April has helped from day one with set up and continually with any questions I may have. Cons At first it was a bit hard to understand but once you get the hang of it it's a piece of cake. Review Source Response from Inngenius January 10, 2019 Thank you for your your review! I hope you have much success and revenue in 2019! OB Oldjana B. Director Hospitality Used the software for: 6-12 months ### "Sar'Otel and SPA" February 13, 2019 5.0 Pros Calender Chart Features,Color coded room status,Multiple Rate Offers Cons Functionality of: Block to Reservation by Group Reservation Review Source Response from Inngenius January 14, 2021 Hi Oldjana, thank you so much for your review. Please contact us so we can help you with block reservations and group reservations :) AD Anson D. CEO Hospital & Health Care Used the software for: 2+ years ### "Great PMS for small properties" January 11, 2019 4.0 Pros We run 3 Boutique Hotels in Malta and have found Inngenius PMS to be the ideal tool to run our operations. It has the functionality of established PMSs without the pretentious pricing. Great value backed by a good team. Cons User Interface is OK but could be amazing given a little attention to detail. Review Source GC Gretel C. Manager Hospitality Used the software for: Less than 6 months ### "Great Customer Service" November 9, 2016 5.0 I change Channel Manager Supplier to Inn Genius. And till now I think is a very easy system to use. They have very good customer service and support. Have 1000 of videos for every issue. Very Flexible. Till now it has fit perfectly to our needs. Pros Its very easy to use, and very flexible. Cons I dont have any cons till know Review Source Response from Inngenius February 2, 2017 Thank you so much for your review! We strive to make our customers happy and are constantly trying to improve our software to meet our customers needs. We are so thankful you are with us and are looking forward to serving you more in the future! VZ Venera Z. Owner Hospitality Used the software for: 2+ years ### "Zenith.al Albania" February 13, 2019 5.0 Pros rate management, real time monitoring, minimize human resourcing Cons extra add-ons, Bar POS, auto emails Review Source ML Mel L. Used the software for: ### "Excellent experience!" October 12, 2016 5.0 I was looking for a cloud-based management for my system and did investigate a number of options. I chose InnConnect and I am very pleased that I did. Since I am not a computer person it important that I didn't get hung up going through endless layers of phone transfers and delays. When your management system is down you are "out of business." In the time I have been using InnConnect they have always been there for me. April, one of the owners, has always been available from set-up through updates that the company has implemented. Review Source Response from Inngenius October 19, 2016 Thank you Mel! It is always nice to talk with you and get the latest Cali updates from you :) We hope to continue serving you in the future and appreciate your business and partnership Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.