Who Uses This Software?

Outbound, Inbound Call Centres, Telesale Offices and Contact centres


Average Ratings

7 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $300.00/one-time
  • Pricing Details
    Pay As You Go model No Seat Price
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Business Hours

Vendor Details

  • Phoenix Solutions
  • megacall.es/en/
  • Founded 2008
  • Spain

About Megacall

Megacall dialer is the best solution for any contact centre to increase productivity and deliver excellent customer experience.


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Megacall Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center
  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • Contact Management
  • FCC Compliance
  • FTC Compliance
  • Lead Capture
  • Lead Management
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Megacall Reviews Recently Reviewed!

Best dialersystem in the industri and the best service, fast, profesionel and always on the task

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I have after 15 years in the Tm Sales business been working with all kind off dialer systems and software houses. After chancing my platform to Megacall i have increased my sales with min. 15 %, the platform is unique and the service you get from there team is something i have not seen before.

Cons: I can not put any pointers in this matter, for us it is all about stability, service and using the best software on the marked.. this is what you get from Megacall

Overall: unique software
unique service

That 2 words covers all.

The height of professionalism

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The improved productivity and the reduction in my costs! And the adaptability to suit my needs.

Cons: Still waiting to find a negative

Overall: Great products, excellent customer service, responsive, flexible, easy to deal with. Thoroughly recommend this company.

Recommendations to other buyers: Give them a call. They will do their best to accommodate your needs.

Vendor Response

by Phoenix Solutions on February 03, 2017

We love to make our customers happy. Thanks!

The best phone call system ever

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: For a medium company this system is so good, and the price is even better. We are conected all over the word with this system and it works exellente !!

Vendor Response

by Phoenix Solutions on January 30, 2017

Thanks!!

Best dialer software company

Jan 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The dialer is The Best on The market.

Overall: After my 13 years working in The outbound business i I have tried The most dialers on The market.

After Going to The megadialer platform and The Company behind have seen the Best of The Best.

Megacall will take your Call Center, staff and Leads to a One way trip to The Moon.

Fantastic software, nr 1 First line service support, a dialer and flowsystem of your campain that Will take your business to The next level.

My Best recormendation.

Recommendations to other buyers: Network

Vendor Response

by Phoenix Solutions on January 30, 2017

Many thanks! We love to make our customers happy.

Amazing Service

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Really useful for our company. We are a travel agency and we use this system to talk all over the world with our international partners and clients.

Vendor Response

by Phoenix Solutions on December 16, 2016

Thanks a lot!

Amazing quality and support

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We use this system in our company for international calls and for us it is a really good solution to save money.

Vendor Response

by Phoenix Solutions on December 16, 2016

Many thanks!!

Very happy with the service Magacall provide.

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use

Cons: No bad comments

Overall: I´ve been using Megacall for a year now and have not had any issues. I had a few questions to start with which Victoria was very helpful in answering my questions in a swift and professional manner. Thank you Megacall.

Recommendations to other buyers: none

Vendor Response

by Phoenix Solutions on December 16, 2016

Thanks a lot!! Happy to work with you