# NeoCertified Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NeoCertified the right HIPAA Compliance solution for you? Explore 104 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155842/NeoCertified-Secure-Email/reviews --- NeoCertified 4.9 (104) [View alternatives](https://www.capterra.com/p/155842/NeoCertified-Secure-Email/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of NeoCertified Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews KA Khansa A System AdministratorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 6-12 months. “We feel safe that we are HIPAA compliant now.“ May 2, 2025 PC PONCIETTA C BUSINESS BANKERFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “I am not quite sure if it is a part of the programming or what, but what I do not like is the fact that after you have so much information in your OUTBOX, INBOX, DELETE BOX, etc. and you try to send an e-mail, you will get an error message that you need to delete some files to free up space. “ May 18, 2021 ZR Zainab R Clinic Nurse ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “It has been great to use and so easy to figure out.“ April 22, 2025 JM Jamelle M Office ManagerInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “Do not like the mailbox size limitation and having to periodically delete sent emails, but also delete the trash to be able to continue to send and receive secure emails.“ March 11, 2021 MH Miki H AcupuncturistMedical Practice, Self-employedUsed the software for: More than 2 years. “I am a small medical practice and knowing that any medical and personal information coming from my office is encrypted is important for me and the client.“ July 20, 2022 LE Lynne E Account ManagerFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “I don't know if this is an industry problem or why this happens.“ March 16, 2021 MH Miki H AcupuncturistMedical Practice, Self-employedUsed the software for: More than 2 years. “NeoCertified absolutely helps with this. And for a small office of 1, pricing was critical and NeoCertified was a great option for me.“ July 20, 2022 KS Kimberly S clinic administratorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “I cannot think of a drawback to this service“ June 19, 2020 ## Showing most helpful reviews Showing 1-25 of 104 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brian B. IT Manager Outsourcing/Offshoring Used the software for: 2+ years ### "Secure Email Encryption with Outstanding Customer Support" December 18, 2018 5.0 We have been using NeoCertified for over 5 years now. The system is rock-solid, and the customer support that we have received over the years has been top-notch. Pros Straight-forward, easy to use email encryption that works from virtually and platform Cons Currently no add-in for Gmail to allow for a more streamlined email encryption process. Review Source Response from NeoCertified February 12, 2019 Thanks for the kind words, Brian! We do now offer a Gmail integration at no additional charge, so feel free to start using it immediately from the Google Chrome Store. Feel free to contact me directly if you need anything at all. -Peter J. Schaub President & CEO NeoCertified KA Khansa A. System Administrator Non-Profit Organization Management Used the software for: 6-12 months ### "Neocertified. Easy to use and affordable. " May 2, 2025 5.0 I am very pleased with the results. We feel safe that we are HIPAA compliant now. Pros The ease of use and it has an extension. Also the price works for us since we're a non profit organization Cons I wish it was integrated with more platforms. It would be ideal if it had more integrations Alternatives considered [Proton Mail](https://www.capterra.com/p/201276/ProtonMail/) Reason for choosing NeoCertified They were really expensive and one of the required us to move our emails to their platforms. Review Source JM Jamelle M. Office Manager Insurance Used the software for: 2+ years ### "Easy Add-in for MS Outlook" March 11, 2021 4.0 Easy to use software to securely send sensitive information. Pros It's very easy to send an email securely. Cons Having to always enter a password when accessing a secure email. Clients also sometimes have trouble opening emails sent via NeoCertified. Do not like the mailbox size limitation and having to periodically delete sent emails, but also delete the trash to be able to continue to send and receive secure emails. Reason for choosing NeoCertified There weren't a whole lot of carriers on the market when we chose NeoCertified. The two most attractive features were the Outlook plug in allowing us to easily send a secure email with the click of a button, and that we could include attachments. Review Source AB Ace B. IT Manager Government Administration Used the software for: Less than 6 months ### "Just what we were looking for!" April 11, 2022 5.0 Certain departments in our office deal with sensitive data that needs HIPAA compliance. NeoCertified allowed us to buy a small number of licenses, since we only had a couple of users in need of this kind of security. Every other company we researched was forcing us to buy an expensive license for our entire domain. NeoCertified also plugged in perfectly with Rackspace, our email provider. So if you're in a municipality or business and only have a few users that need HIPAA compliance, NeoCertified is the clear way to go. Pros \*Integration with our Rackspace email system \*Ease of use for the user \*Easy to train my users with \*Outlook plugin \*AWESOME pricing \*Super easy to implement into our system, virtually no setup on my end. Cons I'm so pleased with NeoCertified for our county's purposes, I have no cons to list here. Alternatives considered [Virtru](https://www.capterra.com/p/227959/Virtru/) Reason for choosing NeoCertified Allowed us to buy single licenses, instead of a multi-thousand dollar domain license which would have been unnecessary for our situation. Review Source ZR Zainab R. Clinic Nurse Manager Hospital & Health Care Used the software for: Less than 6 months ### "If you are wondering should I get it the answer is yes" April 22, 2025 5.0 The experience has been great from start to finish. Pros For the price point it is perfect and does what I need it to do. It has been great to use and so easy to figure out. Cons I wish it didn't go to people's spams but I dont know if this is something they can prevent. Otherwise it is perfect. Review Source PC PONCIETTA C. BUSINESS BANKER Financial Services Used the software for: 6-12 months ### "KEEP IT SAFE, KEEP IT SECURED, KEEP IT NEOCERTIFIED!" May 18, 2021 5.0 All in all though, I find that it is very easy to set up and use. I rely very heavily on it because of the type of work that I do and the sensitivity of the information that I have to disperse. I think once I started using this, there was just no way for me to go back to anything else. I LOVE this program and I think that if you were to try it and compare it to others out there, you will feel the same way. Pros This software is a lifesaver. Since the pandemic, we know that conducting business has definitely changed from what we are used to. Business does not come to a grinding halt though so we need to think outside of the box on how to get things done. I was turned on to NeoCertified by our IT Department and I swear, it is really the best thing that I could have hoped for. This is the product to have if you need to send sensitive information via e-mail. Cons I am not quite sure if it is a part of the programming or what, but what I do not like is the fact that after you have so much information in your OUTBOX, INBOX, DELETE BOX, etc. and you try to send an e-mail, you will get an error message that you need to delete some files to free up space. For me, this is a pain because I get and send a lot of information this way and so I use up my space and I don't know if there is a way that you can be warned beforehand that you are reaching capacity rather than waiting until you are already at capacity and cannot send any e-mails at all. Review Source Ray K. COO Insurance Used the software for: 2+ years ### "Seamless Integration " March 11, 2021 5.0 Privacy in data Pros Easy to use. Google plugin! Great product support Cons None I don’t have any complaints. We use it daily Reason for choosing NeoCertified Pricing and support Review Source VR Verified Reviewer Board Member Used the software for: 2+ years ### "This is a great option to send protected files" June 25, 2018 4.0 Pros I work in a medical facility and the emailing of records and x-rays is sometimes needed. This service protects both parties and makes sure that it is only viewed by the intended receiver. Cons Not many cons to add - however there were sometimes that there was some password issues and the receiver was not able to open the files. It caused a delay in patient care. Review Source Response from NeoCertified June 27, 2018 Hi there, I personally apologize for any password issues that you or any of your staff might have encountered. Please feel free to contact me directly with any questions or comments you might have, and we can figure out a way to better expedite the process next time. Thanks Peter Schaub President & CEO NeoCertified Lucas L. IT Support Specialist Used the software for: Less than 6 months ### "Just what we needed to send secure, sensitive information via email for a reasonable price" April 20, 2018 5.0 We have a secure way to send sensitive information via email. Pros NeoCertified was easy to setup on our PCs, the Outlook plug-in makes sending secure emails a breeze and is very easy for users to learn and use. The pricing was great as well! Cons To be honest, there isn't anything I dislike about it. The thing I like lease is that I hadn't stumbled across it earlier, we only found out about it due to a referral from another company that was using it. Review Source Response from NeoCertified April 23, 2018 Thanks so much for the review, Lucas! Please let me know if you have any further questions or comments in the future! -Peter Schaub, President & CEO VR Verified Reviewer Director of Thomas J. Gamble Civic Institute Higher Education Used the software for: Less than 6 months ### "Highly Recommended" September 18, 2018 5.0 Customer service is truly important to us and the NeoCertified team is always very responsive to technical assistance questions or needing to add additional accounts. We are truly pleased with their software and support services and would highly recommend. Pros The software is very easy to use and syncs well with outlook. Cons There is nothing we were displeased with. Review Source Response from NeoCertified September 20, 2018 Thanks so much for the positive review. If there is anything we can do to make your experience with our software more enjoyable, please let us know. Peter J. Schaub President & CEO, NeoCertified LH LYNN H. Owner Accounting Used the software for: 6-12 months ### ""Excellent Product"" June 21, 2020 5.0 Fabulous, its good to know that sending emails back and forth to my clients are secure with the email encryption that is provided. Pros Easy set up, easy to use, user friendly. It provides email encryption for both businesses and individuals. I am a bookkeeper and have recommended NeoCertified to several of my clients and they too love this software. Cons There are absolutely no cons for me with NeoCertified Reason for choosing NeoCertified The staff at NeoCertified where very helpful in explaining the software to me which became the big decision breaker for me. Wonderful program. Review Source Response from NeoCertified July 1, 2020 Thanks so much for the kind words, Lynn. If you ever need anything, feel free to reach out to me directly. Peter Schaub President & CEO NeoCertified MH Miki H. Acupuncturist Medical Practice Used the software for: 2+ years ### "HIPAA compliant and affordable encryption! " July 20, 2022 5.0 As a medical office, it is critical that I have a way to share medical information safely. NeoCertified absolutely helps with this. And for a small office of 1, pricing was critical and NeoCertified was a great option for me. Pros Peace of mind. I am a small medical practice and knowing that any medical and personal information coming from my office is encrypted is important for me and the client. Cons Does not integrate with Mac Mail so I have to enter via the online portal. Not that big a deal really. While I am not able to compose via my regular Mail app, I am notified of any activity in my regular inbox. Alternatives considered [Paubox Email Suite](https://www.capterra.com/p/163166/Paubox/)[Hushmail](https://www.capterra.com/p/163919/Hushmail/) Reason for choosing NeoCertified Cost. Locale. Reviews. Review Source DM Dean M. Agent/Broker Insurance Used the software for: 2+ years ### "User Review" February 23, 2021 5.0 I use this secure email daily to send and receive private health information. All the the businesses that I communicate with through this platform appreciate the easy to use system and the fact that all the data is protected Pros Very easy to use platform that is very user friendly Cons There is nothing that I do not like about this platform Review Source CM CAROL M. Producer Insurance Used the software for: 2+ years ### "Great Product keeps me compliant" February 23, 2021 5.0 Pros NeoCertified is easy to install and easy to use. Cons From time to time I need to go in and empty the mailboxes. A notification would be nice instead of getting error messages. Reason for choosing NeoCertified Our IT specialist recommended the product and he was right. Review Source MC Marcy C. Executive VP Banking Used the software for: 6-12 months ### "Excellent product" October 19, 2020 5.0 I only needed to talk with customer service at initial set up, they were very helpful and professional. I have not needed to contact them again since the product is so easy to use and I have not had any issues. Pros Very easy to use. You can send secure through outlook with the add on button or sign directly into NeoCertified. Cons I have not found any Cons with this product. Reason for choosing NeoCertified They had excellent reviews and the reasonable cost. Review Source Response from NeoCertified October 22, 2020 Thanks so much for the kind words, Marcy! If you ever need anything in the future, don't hesitate to contact me directly. Peter Schaub President & CEO NeoCertified MM Maria M. Administrator Insurance Used the software for: 2+ years ### "Wonderful Product and Great Customer Service - Highly Recommended" September 9, 2019 5.0 Allows us to send and receive health insurance documents containing highly sensitive information without worry. Pros We have been completely happy with the service. NeoCertified is simple to install and use, reliable, efficient, cost effective, and offers great customer service. Cons No complaints - a client or two had trouble logging in to access the secure email once or twice but the error was on their end. Review Source Response from NeoCertified September 10, 2019 Thanks so much for the kind words, Maria! If you ever need anything, feel free to contact me directly. Peter J. Schaub President & CEO NeoCertified TS Terry S. QA/IT Manager Individual & Family Services Used the software for: 2+ years ### "Our company has been using NeoCertified for the past 3 years with no issues and great success!" November 28, 2017 5.0 Reliabilty, ease of use, great customer service..... Pros As an administrator I have found this product to be very reliable and meet company requirements with Hippa. The ease of use, reliability, and customer service are exceptional! Review Source Response from NeoCertified November 29, 2017 Thanks so much, Terry, and please let me know if you ever need anything in the future. Peter Schaub AN Andrew N. Chief Operations Officer Mental Health Care Used the software for: 2+ years ### "Like it!" March 16, 2021 5.0 Pros When I needed help the customer service reply almost immediately to my emails. Our communications and attached documents are HIPPA regulated and our personal information are safe and protected using NeoCertified. The price is very affordable for our small organization. This works great for us. Cons I wish the extension in Google would allow to see the draft and sent messages. Review Source AB Allison B. Operations Director Used the software for: 1-2 years ### "Very easy to install and implement, good customer service and support" November 3, 2017 4.0 Pros Easy to use. Easy to implement. Reliable and inexpensive compared to similar tools. Can be used by both software savvy folks and beginners. Cons Doesn't have some of the bells and whistles of other software but it's significantly less expensive. Review Source Response from NeoCertified November 6, 2017 Thanks for the kind words, Allison! If you ever need anything in the future, don't hesitate to give me a call or shoot me an email. Peter Schaub MF Mari F. Owner Mental Health Care Used the software for: 1-2 years ### "Self-Employed & Secure" February 23, 2021 5.0 Pros I appreciate that this software can integrate with Outlook, or act as a stand-alone email platform. As a solo practitioner, I like that I only have to pay once per year (and a modest amount at that), and the one time I've needed to reach out to the support team, I got a response within 15 minutes of emailing them! Cons Occasionally, my emails to others will end up in their Spam folder, but honestly I don't think that's NeoCertified's fault at all! Review Source TK Teena K. Owner Accounting Used the software for: 1-2 years ### "Great Secure Email Solution!" February 25, 2021 5.0 I needed a secure email solution for clients to send me documents and vice versa. This is a great solution that I could afford. The pricing on the many other solutions out there is much higher and out of reach for some small businesses. Pros Neocertified is not only an easy to use but affordable secure email solution. Cons Not an issue with Neocertified but rather all solutions require the recipient to create a user name and password and they get confused sometimes but the instructions provided are helpful. Review Source AM Ashwin M. Public Health Innovation Manager Used the software for: 1-2 years ### "NeoCertified was the perfect HIPAA-HITECH compliance solution for encrypted emails for us." September 8, 2017 5.0 Pros Ease of use for: the sender, the receiver and the administrator when it comes to the transmission of HIPAA compliant electronic mail. No headache solution: - Minimal training required. No investment in any complicated hardware. Outlook plugin for Microsoft Outlook 2007 worked great when we were using that that platform. Cons Though we really do not have any complaints about NeoCertified, getting a Business Associtaes Agreement in place took a while. Review Source Response from NeoCertified September 11, 2017 Hi Ashwin, Thanks so much for the review! I personally want to apologize for the delay in getting the BAA in place. It was a bit of a new process for us at the time. Peter CC Chris C. Direct of Investor Relations Financial Services Used the software for: 2+ years ### "Easy" March 19, 2021 4.0 Pros The software is easy to use and the best part is the outlook add-on tool, that makes it easy to us our existing emails system to send secure emails. Cons Sometimes the outlook add-on breaks, and you have to run a repair on it. Review Source DW David W. Director Medical Practice Used the software for: 1-2 years ### "As a large agency we have tried several secure email solutions and have found NeoCertified the best." November 8, 2017 5.0 Pros Ease of use and outlook plugin makes the software easy to use. Great support when we have questions. Review Source Response from NeoCertified November 9, 2017 Thanks for the kind words, David. If you ever need anything in the future, don't hesitate to reach out to me personally. Peter Schaub TG Tiffany G. Office Manager Individual & Family Services Used the software for: Less than 6 months ### "LOVE IT!" February 18, 2019 5.0 We are extremely pleased with the customer service! We always get a quick response and they stay with you until the problem is solved. Pros This product has been a life saver for our small non-profit! We love the features available like email retraction. It is very cost effective for our organization. We love that you can use an app from your phone as well. Cons It is not easy to use with Apple products. You have to purchase something to make it compatible which adds to the expense. Review Source Response from NeoCertified March 22, 2019 Thanks for the kind words, Tiffany. We are looking into better enhancing our integration with Apple products and can hopefully get that streamlined for you and other Apple users. Let me know if you have any other feedback or comments. Peter Schaub President & CEO NeoCertified Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.