# Page 2 | NeoCertified Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is NeoCertified the right HIPAA Compliance solution for you? Explore 104 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/155842/NeoCertified-Secure-Email/reviews

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NeoCertified

4.9 (104)

[View alternatives](https://www.capterra.com/p/155842/NeoCertified-Secure-Email/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of NeoCertified

## Showing most helpful reviews

Showing 26-50 of 104 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LJ

LeAnn J.  
President  
Accounting  
Used the software for: 2+ years

### "Great for Accounting Firms"

February 23, 2021

5.0

Pros

NeoCertified helps me meet compliance requirements because I can send sensitive documents to clients and they can send documents to me all securely. This is important when dealing with tax documents that contain account numbers, social security numbers and other sensitive information. I love the fact that I don't have to support my clients when they use it, they can reset their own passwords and contact technical support. I also like that it integrates with Outlook so I can send a secure email just like a regular email, I just click send secure instead of send. Oh, and from sales to technical support, they have quick and excellent service.

Cons

There are really no cons. I wouldn't change a thing.

Reason for choosing NeoCertified

Other products I researched seemed to be more expensive and less user friendly. I was looking for something I could install and not think about much after that, and something that my clients would also find helpful and not burdensome. I didn't want to make things harder for them, and wanted to give them a sense of security when sending me documents. With NeoCertified, that was accomplished.

Review Source

SH

Scott H.  
Owner  
Accounting  
Used the software for: 2+ years

### "Great for personal tax practice"

February 23, 2021

5.0

Being able to send tax organizers, receive tax documentation, and send draft and final returns in a secure environment. I have been able to increase efficiency in preparing returns as I replace in-person appointments to gather documents with allowing clients to send them via NeoCertified.

Pros

I have happily used NeoCertified for years. With the impact of COVID on my tax practice, using NeoCertifed has been a life saver as I have shifted from in-person appointments to all online and remote interaction. It is critical for me to receive and deliver documents securely.

Cons

Some clients have not heard of NeoCertified before and so I need to explain what it is to them. Once they understand what it is though, it is intuitive to use as they use any other email service.

Review Source

AG

Alicia G.  
IT Officer  
Banking  
Used the software for: 2+ years

### "NeoCertified-Great Product, Great People. "

November 22, 2016

5.0

We have been a customer for a few years now and have been very happy with the product, customer support and sales. Support is always fast to respond to any issue I have and if I needed an immediate fix, someone has always answered my call. They worked diligently to correct an add -in issue for our conversion to 365 and were in constant communication. The only complaint I've heard since our move to 365 is the add -in is not as cohesive as it was in Outlook client. I use the reporting function in the admin portal to maintain banking compliance and standards. It gives me the ability to monitor usage, users and most importantly non-users. I can honestly say I have never been dissatisfied or felt the need to look elsewhere. It is hard to find a company you can say that about these days.

Pros

Ease of use

Cons

The redirection to NeoCertifed from Office 365

Review Source

Response from NeoCertified

January 27, 2017

Thanks, Alicia. We appreciate the kind words about sales, support, and the overall product, and the customer input about the 365 add-in. Feel free to give us a call to discuss how we can better improve the solution to meet your needs.

VS

Valerie S.  
BCBA/Owner  
Hospital & Health Care  
Used the software for: 1-2 years

### "Self employed small consulting business- NeoCertified is the best/least expensive option"

February 24, 2021

5.0

Great experience with each member of the Neocertified team that I have worked with.

Pros

NeoCertified is easy to use and customer service is very responsive if you do run into issues. I send emails with Personal Health information (PHI) and Neocertified was the most affordable secure email platform for me, and I did quite a lot of research before purchasing.

Cons

Easy to integrate with GSuit/Gmail, however I wish that it was easier for my customers to quickly reset their passwords without calling customer service. I received an email that this feature will be added soon. Still well worth the money.

Switched from

[CentralReach](https://www.capterra.com/p/140743/CentralReach/)

Cost

Review Source

BP

Beth P.  
VP Information Security  
  
Used the software for: 2+ years

### "NeoCertified was easy to get started and is easy to use, love the Customer Connect feature."

August 8, 2017

4.0

Allowed us to have secure email without the exorbitant cost that we were investigating. Easy to train users how to use, the technical support has been great and easy to work with.

Pros

Customer Connect gives us a portal to direct customers to send sensitive data from our website or from a link on email signature. A great feature that helps to keep customer information secure and is easy for the customer to use.

Cons

In our environment, could not get the Outlook Add-on to work. It would be nice if the Customer Connect would only allow specific addresses and block out the drop down box if they are used to alleviate confusion of choices. The drop down box overrides the manually inputted email.

Review Source

Response from NeoCertified

August 8, 2017

Thanks so much, Beth! We are extremely pleased that Customer Connect is working out so well for you. We also appreciate the feedback and will pass along this information to our development team.

SB

Sandra B.  
EAMP  
Medical Practice  
Used the software for: 2+ years

### "A seamless and easy secure email platform"

February 25, 2021

4.0

I found the platform to work quite well with the needs of my business. It's easy to use and doesn't require me to take the time to go onto the platform online to send and receive messages. The recipients only need to create and save a password once, making it easy for them to receive messages.

Pros

The ability to receive and send secure emails directly from my Outlook email platform.

Cons

Sometimes Outlook disables NeoCertified as it slows the loading of Outlook. I need to manually re-enable it. Also, if I download new email responses on one computer, I'm not able to download them to Outlook on another computer.

Reason for choosing NeoCertified

The ability to send/receive emails directly from Outlook.

Review Source

JM

Jim M.  
President  
Information Technology and Services  
Used the software for: 2+ years

### "Secured Email Simplified."

March 21, 2019

5.0

Neocertified is a simple, secure solution that we use for Clients who require HIPAA compliance. Integrates easily with Microsoft Outlook and our users overall are quite pleased with the software and service. We receive very little tech support calls on this software once installed. In the very few times we had any questions, Neocertified's team promptly responded and resolved the issue.

Pros

Ease of use at an affordable price. Very easy to integrate into Outlook. Simple enough for users of all levels.

Cons

In the many years we've used the software and service, never had an issue.

Review Source

Response from NeoCertified

March 25, 2019

Thanks for the kind words, Jim. If you ever need anything, don't hesitate to contact me directly. Peter J. Schaub President & CEO NeoCertified

BD

Barbara D.  
Consultant Pharmacist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Perfect Fit!"

March 2, 2021

5.0

I have been using NeoCertified for one year and have been extremely pleased with their product. I have shared my experiences with several colleagues who have also signed on with NeoCertified!

Pros

I was looking for secure email to use for my small business and contacted NeoCertified to inquire about their product. I was attracted to NeoCertified as it worked with Outlook, was easy to upload and very affordable. The staff that I interacted with were very attentive to my questions and helpful with my initial set-up. The recipients of the emails sent through NeoCertified have stated ease of opening and responding to email as there is only a one-time password set by the recipient. I am very pleased with this product.

Cons

I have no negative comments to offer about NeoCertifed secure email.

Review Source

KM

Kelly M.  
IT Coordinator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "User friendly, easy to setup and maintain. One of the easiest parts of my job to manage."

October 26, 2017

5.0

Ease of setup and portability. The plugin to outlook makes this seamless and user friendly. Setting up accounts can not be made any easier.

Pros

The support is absolutely the best. When I have a user with an issue I can get help right away. Either they send me the information I need to fix the issue or they jump right in and fix it for me when requested. Support is everything and it can be found here!

Cons

About the only thing that I see that trips up users is that the send receive does not auto check for neocertified email. It requires that the user manually check for messages (Push the button).

Review Source

Response from NeoCertified

October 30, 2017

Thanks so much for the kind words, Kelly! If you ever need anything in the future, please don't hesitate to call or email. Peter Schaub

DER

Dr.Joseph E R.  
General Surgeon  
Medical Practice  
Used the software for: 1-2 years

### "Practical HIPPA Compliant "

February 23, 2021

5.0

Overall, I have no complaints. It suits or purpose and serves our needs.

Pros

Program was easy to install. Customer support is outstanding. Easy to use. Easy to search emails. Love the tracking feature especially and the easy upload of documents. Price is right for our practice, we are small but busy and does not cost a fortune to be HIPPA compliant with Neocertified.

Cons

No plugin for Mac. Would love to just use one email source instead of two.

Reason for choosing NeoCertified

Recommended from our billing company, price and ease of accessibility. Great job! Now if we could just have a way to scan and save our documents in a platform.

Review Source

DC

Deidra C.  
Investigator  
Law Enforcement  
Used the software for: 6-12 months

### "Great Value and Easy to Use"

January 21, 2020

5.0

I have been pleased so far with the overall service. The customer support has been quick and easy and the email itself has been very user friendly. As previously stated, the only drawback I have found is that I can't easily import my contacts.

Pros

I like that the software is easy to use and that my recipients have no trouble getting my emails. Customer service has been great and I have had no trouble getting help when I needed it.

Cons

When I first set up the email, I didn't have enough storage so I had request more. It didn't take long at all for me to get a response and get the storage capacity I needed. It would be wonderful if I could import my contacts from my gmail account. If there is a way to do it, I haven't found one that works yet.

Reason for choosing NeoCertified

This product was recommended by our IT support because it was user friendly and economical for our small department. I did some additional research and found that this company understood our specific needs and tailored a product to match.

Review Source

Response from NeoCertified

January 23, 2020

Thanks for the kind words, Deidra! If you ever need anything, please don't hesitate to contact me directly. Thanks Peter Schaub President & CEO NeoCertified

DP

Debbie P.  
IT Technician  
Non-Profit Organization Management  
Used the software for: 2+ years

### "NeoCertified Great Secure Mail Service!!"

March 30, 2021

5.0

We have had a very positive experience with NeoCertified. The customer service has been very user friendly and helpful. It has been easy to maintain. As our needs have changed as an agency NeoCertified worked with us as needed.

Pros

The customer service has been great. Everytime I have needed Neo-Certified help they have been available and ready to help. They have recently updated the User Interface. It looks much more user friendly than before updated.

Cons

I work in a residental children's home for teenage children. We often have to send email by Neo-Certified due to our Hippa regulations. The various agencies we send Neo-Certified mail have to open their own log in--they have not liked Neo--but I think it is more of an user more than Neo. With the new User Interface--I am hoping they will be more willing to work with us and NeoCertified.

Review Source

LE

Lynne E.  
Account Manager  
Financial Services  
Used the software for: 2+ years

### "Affordable Encrypted Email"

March 16, 2021

4.0

Very good service.

Pros

The product is easy to use. The price is affordable.

Cons

Recipients seem to have trouble figuring out how to open the encrypted emails or ignore them. When we send emails to insurance carriers, they typically never get opened. I don't know if this is an industry problem or why this happens.

Reason for choosing NeoCertified

Mostly Price. It works well for the size of company we have. I like that it integrates with Outlook.

Review Source

JH

Joy H.  
Dentist  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy Way to Send Xrays!"

March 8, 2021

5.0

Its secure, quick and overall a great way to send things electronically .

Pros

Using neocertified is an easy safe way to send things via email that have patients personal information. We have always had no problems using it, very easy and effective !

Cons

There is nothing we don't like about it, very easy to use.

Reason for choosing NeoCertified

I chose neocertified because I felt that it was a safe way to run my practice.

Review Source

MP

Michael P.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Highly functional secure email service at a great value"

February 23, 2021

5.0

As a HUD-approved counseling agency, we have strict compliance for securing customer Personally Identifiable Information. We have used NeoCertified Secure Email for over 5 years, and it has been a highly effective and easy-to-use service for our needs.

Pros

The Outlook Drop-in feature allows us to send and receive secure emails easily from our standard email.

Cons

We have not experienced any issues with this service in over 5 years of use.

Review Source

SM

Steve M.  
IT Manager  
Insurance  
Used the software for: 2+ years

### "very easy to install and simple instructions"

September 7, 2017

5.0

Our company are able to comply with HIPPA compliance for the industry. My clients will feel more safe while we are serving them of their needs.

Pros

The instructions for client to login to use the software is very simple and easy. Support is very fast without waiting too long on the phone or email.

Cons

So far with the usage of this software from both my clients and users feed back, there is nothing bad about the software. Even and elderly person can simply click and register without issue.

Review Source

Response from NeoCertified

September 11, 2017

Thanks for the review, Steve! Let me know if you ever need anything in the future and I will be happy to help. Peter

KS

Kevin S.  
Information Systems Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Neocertified Provides a Great End to End Encryption User Experience"

September 7, 2017

5.0

HIPAA, and Privacy Compliance

Pros

Extremely easy access for end-users, protection across all of our devices, little to no tech support needed once installed/deployed. In the rare instances tech support was needed, cases are handled by a real person who can understand our issues and communicate what needs to be done in an expedited fashion. We have used and tested numerous products and NOTHING comes close to what Neocertified offers and delivers upon!

Review Source

Response from NeoCertified

September 11, 2017

Thanks for the kind words, Kevin. Let me know if you ever need anything in the future and I will be happy to help! Peter

KK

Keli K.  
Director of Compliance  
Mental Health Care  
Used the software for: 2+ years

### "NeoCertified Review 2021"

April 21, 2021

5.0

Our business has peace of mind knowing that our emails are secure, whether working in the office or remotely. There is integration across all devices; laptops, desktops, and mobile phones.

Pros

The add-in for outlook is very easy to use, download and installation is very user friendly. There is also a mobile version for when our users are not at their desk or working remotely, since COVID a lot of people have been using their personal devices for transmitting PHI, and the mobile version for iPhone and Android is great.

Cons

At this time, currently there are no negative reviews.

Review Source

RW

Ross W.  
CEO  
Mental Health Care  
Used the software for: 6-12 months

### "Easy to use - could use additional functionality"

November 22, 2021

5.0

NeoCertified has helped us with our HIPAA compliance, its most important function to our agency.

Pros

I like the relative ease of use. All of our staff who are using Neocertified were up and running quickly.

Cons

It would be nice to be able to sort your "Read" emails into folders.

Alternatives considered

[Virtru](https://www.capterra.com/p/227959/Virtru/)

Reason for choosing NeoCertified

I was familiar with it.

Review Source

DJW

Dr. Jerome W.  
Owner  
Mental Health Care  
Used the software for: 2+ years

### "Extremely Happy"

January 8, 2020

5.0

I have used them since 2014 both at a another facility and current agency. I have been satisfied with the services Neo certified has offered my facility

Pros

Easy to use, availability of staff if I have any questions

Cons

There are no cons, the product is great and i enjoy using it

Review Source

Response from NeoCertified

January 9, 2020

Thanks so much for the kind words, Jerome! Let me know if you ever need anything. Peter Schaub President & CEO NeoCertified

SH

Sierra H.  
Health & Life Insurance Specialist  
Insurance  
Used the software for: 2+ years

### "Easy to use and navigate"

February 25, 2021

5.0

I specialize in Life and Health insurance sales and service which involves PHI and PII that can't be transmitted through normal email channels. NeoCertified makes it easy to continue to use email and be compliant with all applicable laws.

Pros

The thing I like most about the NeoCertified software is the ease of use. Very rarely do I have a recipient contact me indicating that they can't or don't know how to open my secure email. This is a great testament to the ease of use.

Cons

There were some hiccups when we initially set up Neocertified but this was mainly due to multiple users having different Window versions. Tech Support was great; they were knowledgeable, quick to respond and worked to resolve our problem in a timely manner.

Review Source

NB

Naomi B.  
Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "Very happy with this product"

February 23, 2021

5.0

Sending secure emails is a must in my line of work. NeoCertified software solves this problem for me with ease.

Pros

I have been using this software for several years and found it easy to implement and use. Clients and colleagues who receive my emails also find it easy to use. I highly recommend it.

Cons

I have no complaints about the software.

Review Source

DV

David V.  
Director of IT  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "NeoCertified has delivered a very straightforward and easy end-user experience "

November 1, 2017

4.0

We utilize this software to maintain our HIPAA compliance will sending ePHI

Pros

Our employees love how easy it was to send a secure communication. The learning curve is minimal and requires virtually no training to get the end-users up and using neocertified

Cons

From a company Admin perspective, it would be very beneficial to have more tools and control over the back end of the system.

Review Source

Response from NeoCertified

June 27, 2018

Thanks for your review, David! I am thrilled to hear that your employees enjoy how easy the product is to use. Please feel free to reach out to me directly about the Admin process. I'm confident we can accommodate you with any of the tools that you might need. Thanks again for your feedback. Peter Schaub President & CEO NeoCertified

KL

Kordel L.  
Compliance Officer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great Produce for the Price"

March 18, 2021

5.0

Very pleased with the software. I tried several other options and NeoCertified was priced better than most and was easier to implement than most. Their support and sales staff have also been exemplary to work with.

Pros

It incorporates seamlessly into Outlook. It is easy and intuitive to use.

Cons

There's not much to NOT like. I will say that one of our users had trouble getting the Outlook plugin to work, and it took a call with technical support to work out the kinks. But since that was only one person (out of about 12), that is more of a positive. And it was a chance for their support to shine. They have always been quick and helpful. Another negative is that in Outlook when you want to send a reply securely, the "Send NeoCertified" button is missing unless you "Pop Out" the email, which is not initially intuitive.

Reason for choosing NeoCertified

It has been a couple years, so I don't remember the particulars. I do know NeoCertified was priced better, and I think something about implementation with ZixMail was less easy.

Review Source

KE

Kristi E.  
President  
Food Production  
Used the software for: 2+ years

### "Secured Email with ease"

February 24, 2021

5.0

Good experience, no issues. Does what I need it to do.

Pros

I love the Microsoft Outlook client. Secured email with one button click is convenient and easy.

Cons

I cannot think of anything I don't like. Its easy to use.

Reason for choosing NeoCertified

My IT representative suggested it, and I'm so glad he did.

Review Source

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