# Page 3 | NeoCertified Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is NeoCertified the right HIPAA Compliance solution for you? Explore 104 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/155842/NeoCertified-Secure-Email/reviews

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NeoCertified

4.9 (104)

[View alternatives](https://www.capterra.com/p/155842/NeoCertified-Secure-Email/alternatives/)

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Last updated March 13th, 2026

# Page 3 - Reviews of NeoCertified

## Showing most helpful reviews

Showing 51-75 of 104 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

WE

Wayne E.  
Network Admin  
Paper & Forest Products  
Used the software for: 2+ years

### "Very good relationship"

October 26, 2017

5.0

Secure e-mail between branches.

Pros

Support has been excellent. The times when I forgot how to do something, it was just a phone call and then they asked if I would just like them to take care of it.

Cons

I really cannot say anything bad about NEO. We have never experienced any problems that could not be handled almost on the spot!

Review Source

Response from NeoCertified

October 30, 2017

Thanks so much for the kind words, Wayne. If you ever need anything moving forward, please don't hesitate to call or email. Peter Schaub

MB

Monika B.  
Operations Manager  
Insurance  
Used the software for: 6-12 months

### "Simple and Affordable"

September 10, 2019

5.0

Excellent customer service and easy to use via Microsoft Outlook. Overall, very happy with NeoCertified.

Pros

Simple to use and affordable, especially for a smaller agency. Set-up was seamless and the modules to walk through set up were very clear.

Cons

Some secure email recipients outside our organization were unable to receive the secure message due to their own firewall security protection, although that issue was infrequent.

Review Source

Response from NeoCertified

September 11, 2019

Thanks for the kind words, Monika! If you ever need anything in the future, don't hesitate to reach out to me directly. Peter J. Schaub President & CEO NeoCertified

NB

Nicole B.  
President  
Hospital & Health Care  
Used the software for: 2+ years

### "Wonderful value"

February 23, 2021

5.0

Great product and great team supporting the product. It simply works and achieves our goal of securing information when necessary. Excellent value as well. I would highly recommend it to anyone looking for a secure platform for secure email transmission.

Pros

It has been easy to use and reliable for years. I like the integration it offers for PC users as well. Customer service is highly responsive. It is also great that we can send larger than normal attachment sizes whereas most other email clients reject these.

Cons

I wish there was integration for Mac users with Office 365.

Review Source

VG

Valorie G.  
CPO  
Hospital & Health Care  
Used the software for: 2+ years

### "Reliable Product"

March 17, 2021

5.0

Pros

The product is easy to use and works well with our system. Billing and pricing are very comparable as well.

Cons

Would like to see more expansion with this product.

Review Source

DS

Doug S.  
IT Director  
Banking  
Used the software for: 2+ years

### "Very positive overall. Great product at a reasonable price. "

October 27, 2017

5.0

Pros

The admin console is great for centralized management, allowing for easy onboarding and email tracking. The product provides ease of use for our employees and recipients.

Cons

The Outlook add-in has all the necessary functionality and makes using NeoCertified easy for Outlook users. However, there have been issues with the add-in disabling itself. This is not a common issue, just trying to find something I like the least about this software.

Review Source

Response from NeoCertified

October 30, 2017

Thanks so much for the positive words, Doug! We are always updating and enhancing the experience for users and will continue to do so for the Outlook plug-in to limit any issues you have with it. Please let me know if you ever need anything moving forward. Peter Schaub President & CEO, NeoCertified

PK

Patti K.  
VP  
Banking  
Used the software for: 2+ years

### "Easy Secure Email"

March 11, 2021

5.0

I have no complaints so that means its a good product in my opinion.

Pros

I love how easy it is to send a Secure email. Its a simple add-on to Outlook and one click to send a secure email. Our clients find it easy to use as well when sending their documentation. For a small company this is a great solution for secure emails at a good cost.

Cons

It'd be an even better product if it came with greater storage/memory size without having to pay for more space.

Reason for choosing NeoCertified

Cost and ease of use.

Review Source

JA

John A.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Don't even notice it's there..."

March 16, 2017

5.0

We did research on several of the mail encryption tools that are HIPAA compliant for our dental clinic. NeoCertified came out on top. For us, the best part of NeoCertified is how effortlessly it integrated with the Microsoft Outlook Mail system. It makes sending and receiving encrypted medical records easy like it should be!

Pros

We like NeoCertified because it is easy to use, easy to set up, and nearly invisible to the user.

Cons

We really didn't have any obstacles in purchasing, setup, or usage. It's a well thought out product.

Review Source

Response from NeoCertified

March 17, 2017

We're glad you're so pleased with our Secure Email Solution, John. Thanks for the kind words and let us know if we can do anything for you in the future!

JB

John B.  
IT Director  
Hospital & Health Care  
Used the software for: 2+ years

### "I can't say good enough things about the service and support offered to me from NeoCertified"

September 7, 2017

5.0

Encrypted email Hippa Compliant

Pros

Easy for the end user experience. The Outlook downloadable add on!!! We here at NMHC have had a great experience with NeoCertified.

Review Source

Response from NeoCertified

September 11, 2017

Thanks, John! I really appreciate all of the kind words. Let me know if you ever need anything in the future. Peter

JER

Joseph E R.  
Owner  
Hospital & Health Care  
Used the software for: 6-12 months

### "Secure emails without all the HASSLE"

January 8, 2020

4.0

Overall, it is great product for the price and purpose.

Pros

Easy to setup and use from end to end user.

Cons

Would like to see a possible calendar added and to make it easier for the end user to access.

Reason for choosing NeoCertified

Ease to use and price

Review Source

Response from NeoCertified

January 9, 2020

Thanks so much for the review, Joseph! I am glad you're enjoying the product. Let me know if you ever need anything. Peter Schaub President & CEO NeoCertified

MD

Michael D.  
Attorney-at-Law  
Law Practice  
Used the software for: 2+ years

### "Great, inexpensive product!"

February 28, 2021

4.0

It's great for sending confidential email or email where you want a read receipt and proof the email was opened, including date and time.

Pros

East of use in Outlook. Ability to obtain a read receipt.

Cons

The Outlook plugin frequently become disabled. It's an easy fix to re-enable it but I'd prefer not to have to do that.

Reason for choosing NeoCertified

It was the only product I reviewed that integrated with Outlook and allowed emails to be searched in Outlook.

Review Source

PC

Pamella C.  
Admin Asst / In-house IT  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Secure Email made easy"

June 1, 2020

5.0

Overall, NeoCertified has been a great addition to our organization. Being able to send/receive secure email easily is such a time saver and provides ease of mind knowing the information is secure. Also, the customer service NeoCertified provides is excellent. The promptness of responding to requests or inquiries is a huge plus. Thank you!!

Pros

NeoCertified is easy to install and easy to use. The integration with Chrome and Gmail makes sending and receiving secure emails quick and easy.

Cons

I haven't set up my contacts yet. It would be nice if NeoCertified used the contacts in my Gmail account.

Review Source

Response from NeoCertified

June 10, 2020

Hi Pamella, Thanks for using NeoCertified and I am happy to hear you are enjoying the product. Please let me know if you ever need anything. Peter Schaub President & CEO NeoCertified

SB

Sedeana B.  
dental assistant/receptionist  
Medical Practice  
Used the software for: 6-12 months

### "Wonderful service"

March 21, 2019

5.0

Pros

The ease of use is great! It allows our office to send emails securely with no worries.

Cons

Recipients have a bit of a hard time opening the emails every now and then.

Review Source

Response from NeoCertified

April 1, 2019

Thanks for the kind words, Sedeana! Please let me know if you need anything moving forward. Peter J. Schaub President & CEO NeoCertified

AF

Angela F.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Encrypted Email"

July 22, 2020

4.0

Excellent

Pros

It was easy to implement and it is easy use.

Cons

It meets our needs and integrates well with Outlook

Review Source

Response from NeoCertified

July 29, 2020

Thanks for the kind words, Angela! If you ever have any questions or concerns, don't hesitate to reach out to me directly. Peter J. Schaub President & CEO NeoCertified

BK

Bill K.  
Controller  
Oil & Energy  
Used the software for: 2+ years

### "Simple solution for sharing confidential info"

February 25, 2021

5.0

Good. All I need.. Sharing confidential documents quickly and with confidence that the message is secure.

Pros

Easy to use. All I needed is a secure method of sharing confidential information with our executive team, and NeoCertified offered a very straight forward and affordable solution.

Cons

no comment to offer at this time. I was forced to fill this blank space... so... here is what I like least... being forced to do "nothing". Don't do it again.

Reason for choosing NeoCertified

I've used NeoCertified for at least eight years. I did look at another option for document sharing but found the other option expensive and tedious to use.

Review Source

MC

Mike C.  
Technology Coordinator  
Education Management  
Used the software for: 2+ years

### "Management"

January 21, 2022

5.0

Great staff to work with, fast and responsive.

Pros

Management console ease of use and understanding. How easily it is to disable users.

Cons

I would like to setup my own users. Customer server people are great and quick at doing it but like to do it myself if I can. Other issue is sometimes I have problems installing the Outlook add-in.

Review Source

Response from NeoCertified

January 25, 2022

Thanks for the kind words, Mike! If there is anything you need, please don't hesitate to reach out to me directly. Peter Schaub President & CEO NeoCertified

BS

Bruce S.  
Member-Manager  
Real Estate  
Used the software for: 1-2 years

### "Great product for secure emails"

February 26, 2021

5.0

Pros

NeoCertified is an easy to use, affordable product for a small business like mine. It allows me to send secure emails to our clients and vendors to protect confidential information. With one click of a button in Microsoft Outlook, I can send my secure email.

Cons

I would like a feature to place a secure link on all of my outgoing emails so that anyone can send me secure information through NeoCertified.

Review Source

LD

Lauren D.  
Practice Manager  
Medical Practice  
Used the software for: 1-2 years

### "Neo Certified Review "

October 19, 2021

5.0

We are happy with our overall experience.

Pros

It is very helpful to have a hipaa secure option for communicating with patients and families.

Cons

The software could improve the integration with other email platforms.

Review Source

TH

Tracy H.  
Therapist  
  
Used the software for: 1-2 years

### "I found this secured email program fairly easy to learn, but a bit awkward to use."

March 7, 2018

4.0

Pros

Fairly easy to learn. Someone looked into programs and suggested this one, so I did not research others.

Cons

A bit awkward to use; particularly when I am attaching documents in it (which has often been why I needed to use it). I have saved drafts and the attachments I added disappeared by the time I went back to the draft, even if it was just a few hours later.

Review Source

Response from NeoCertified

June 27, 2018

Hi Tracy, Thank you for your honest feedback. I will make a note of this, so that we can make this a much smoother process for you in the future. If you have any other questions or comments, feel free to reach out to me directly. Thanks again for your feedback. Peter Schaub President & CEO NeoCertified

CM

Casey M.  
Office Manager  
  
Used the software for: 6-12 months

### "Its been great!"

July 26, 2018

5.0

Pros

It is so easy to use for both myself and the offices we send information to.

Cons

I don't have any complaints.

Review Source

Response from NeoCertified

July 27, 2018

Thanks so much for the kind words, Casey! If you ever have any questions or concerns, don't hesitate to reach out to me. Peter Schaub President & CEO, NeoCertified

AG

Ariel G.  
Owner  
Hospital & Health Care  
Used the software for: 6-12 months

### "Good Value"

July 19, 2022

5.0

Overall NeoCertified is a good value and easy to use.

Pros

NeoCertified is a relatively inexpensive option for sending secure emails. It is simple to use. I like when I am notified that the email recipient has read the email.

Cons

On the recipient's end, accessing emails may be slightly annoying since they need to create an account and password.

Review Source

ML

Mark L.  
President  
Information Technology and Services  
Used the software for: 2+ years

### "Great Software!"

March 4, 2021

5.0

Pros

The outlook plugin works great, very easy to send an encrypted email. Also getting a notification that my email has been opened is great.

Cons

Software works great overall, nothing but good things to say.

Review Source

WM

Warren M.  
PRESIDENT  
Insurance  
Used the software for: 2+ years

### "Neo Certified"

February 23, 2021

5.0

Pros

This software is easily installed , functional from first use, and easy for first time users. I recommend it for all users.

Cons

There was nothing about the software that created an issue.

Review Source

BA

Barbara A.  
Physical Therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "Neo"

April 5, 2021

5.0

Pros

I liked that I can use it with my regular gmail account.

Cons

I occasionally had issues resetting my password when I misplaced the original one.

Review Source

AR

Arlen R.  
IT  
Religious Institutions  
Used the software for: Less than 6 months

### "Easy secure email solution"

March 11, 2021

5.0

Pros

The ease of the set up and the integration with Outlook.

Cons

There hasn't been any issues so far. Have used for less than 3 months.

Alternatives considered

[Zix Email Encryption](https://www.capterra.com/p/210860/ZixMail/)

Reason for choosing NeoCertified

NeoCertified responded quickly and answered all my questions. Still have not heard from the competition.

Review Source

JG

Jennifer G.  
Owner hygienist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Love NeoCertified for protecting our patients privacy and out liability"

June 19, 2020

5.0

Wonderful and peace of mind. Best decision after hearing that a dental office can be fined up to 25k per email sent with patient info or x-rays not encrypted

Pros

Just one click, so easy to use! I wish I would of signed up sooner

Cons

Once in a while the quick button falls off the email and we have to add it back. Customer support is great with fast help when this happens.

Review Source

Response from NeoCertified

June 30, 2020

Thanks for the kind words, Jennifer! If you ever need anything, don't hesitate to ask. Peter Schaub President & CEO NeoCertified

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