# Page 4 | NeoCertified Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is NeoCertified the right HIPAA Compliance solution for you? Explore 104 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/155842/NeoCertified-Secure-Email/reviews

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NeoCertified

4.9 (104)

[View alternatives](https://www.capterra.com/p/155842/NeoCertified-Secure-Email/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of NeoCertified

## Showing most helpful reviews

Showing 76-100 of 104 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JM

Jim M.  
Program Manager  
Medical Practice  
Used the software for: 1-2 years

### "An Excellent Product"

February 5, 2019

5.0

Pros

It allows us to submit sensitive information without fear of being compromised.

Cons

It does require a new, non-Neocertified customer recipient to create an account in order to view the message. Large organizations with transient staff that get few messages from us sometimes do not log in to view the messages sent.

Review Source

Response from NeoCertified

February 12, 2019

Thanks for the kind words, Jim! Feel free to contact me directly if you need anything at all. -Peter J. Schaub President & CEO NeoCertified

JB

Jessi B.  
Program Assistant  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "McPherson County Community Foundation"

February 23, 2021

5.0

Overall I've been completely happy with NeoCertified.

Pros

The notifications of when the email has been read.

Cons

Sometimes the overall inbox can be a little confusing. And I'm not sure I receive a notification if the email didn't get sent. For example, if there was a typo with address.

Review Source

ES

Elizabeth S.  
Operations Manager  
Real Estate  
Used the software for: 1-2 years

### "Good for small businesses"

June 17, 2021

5.0

Pros

NeoCertified has a 1-user minimum so that small businesses don't have to pay for seats they don't need. The other options I looked at had a 3-seat minimum (at least at the time).

Cons

I couldn't get NeoCertified to work with my Outlook. However, that doesn't really matter because I can just log in directly at NeoCertified if I have to send something securely.

Alternatives considered

[Zix Email Encryption](https://www.capterra.com/p/210860/ZixMail/)

Review Source

JR

Jen R.  
Team leader  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Have had some glitches but overall, good product!"

February 12, 2019

5.0

Good. Team members at work who are high volume use it often and helps us align to HIPAA regs.

Pros

Makes communication between our clinicians private and let’s us know when our email we’re opwned.

Cons

My boss is having a major glitch with getting team member emails. This caused a major timing issue in submitting assessments. Client was very upset! It may have aggravated a case that was already challenging.

Review Source

Response from NeoCertified

March 22, 2019

Hi Jen, I will look into the glitch that you had mentioned to make sure that we get that fixed for you. Let me know if you have any other questions or comments. Peter Schaub President & CEO NeoCertified

MB

Megan B.  
Executive Director  
  
Used the software for: Less than 6 months

### "Excellent product and exceptional customer service."

July 19, 2018

5.0

Pros

This program is perfect for our purposes and has proven to be efficient and more cost-effective than the previous program we had in place. I appreciate the layout, the way the email sends notifications when the recipient has viewed the email, and also the formatting.

Cons

I have not yet experienced any cons regarding this software. I am completely satisfied with this product and those I have experienced in sales and tech support.

Review Source

Response from NeoCertified

July 23, 2018

Thanks for the kind words, Megan. If you need anything in the future, don't hesitate to ask. Peter Schaub President & CEO, NeoCertified

JC

Jackie C.  
HR Manager  
Human Resources  
Used the software for: Less than 6 months

### "Neocertified was a better fit than our previous Zixmail"

February 5, 2019

5.0

We are able to send private information such as Protected Health Information, Protected personal/wage information with confidence that it is making it to its destination in a secure manner.

Pros

We found Neocertified after searching for a replacement for our Zixmail since it wasn't working with my newly updated Windows 10. Neocertified is a simpler process when sending a protected email/attachments as it doesn't require you to authorize every time you do such. Plus, with they are concerned with the PHI under HIPAA as they required some authorizations to move forward which leads me to believe that they are really taking stock in ensuring that the information transmitted meets the security requirements, etc.

Cons

Since we started using Neocertified in November of 2018, we haven't encountered any problems.

Review Source

Response from NeoCertified

February 12, 2019

Thanks for the kind words, Jackie! Feel free to contact me directly if you need anything at all. -Peter J. Schaub President & CEO NeoCertified

CA

CAREN A.  
Licensed Mental Health COunselor  
Individual & Family Services  
Used the software for: 6-12 months

### "very good"

February 24, 2021

5.0

Very good experience.

Pros

If I could figure it out - anyone can. It is user friendly and meets professional HIPAA requirements.

Cons

Sometimes, clients struglle with getting set up on the server.

Reason for choosing NeoCertified

Because it worked well for my samll business - I don't need anything too big and fancy, just basic confidentiality compliance.

Review Source

PJ

Paul J.  
Director  
Real Estate  
Used the software for: 6-12 months

### "Great value"

February 24, 2021

5.0

We needed a low cost approach to sending secured emails and NeoCertified satisfied our requirements. It's easy to use and a great value. Further, the recipients have had no issues with opening & replying to our emails.

Pros

It was easy to setup and it's easy to use. Also, it has a great dashboard.

Cons

I haven't come across any issues yet - it's been flawless.

Review Source

ZK

Zaynab K.  
Administrator  
Medical Practice  
Used the software for: Less than 6 months

### "For future improvements"

March 13, 2023

5.0

Secure emailing and HIPAA compliance for transferring PHI.

Pros

HIPAA compliance and secure emailing solution.

Cons

The tracking only allows us to see if the recipient has opened the email but there is no way to know if the recipient didn’t open the email because they didn’t receive it or if they received it but just didn’t open it.

Reason for choosing NeoCertified

Customer service and support.

Review Source

LG

Leslie G.  
HR Director  
Import and Export  
Used the software for: 6-12 months

### "I absolutely love NeoCertified. "

December 12, 2017

5.0

Pros

NeoCertified is convenient, reliable and very user-friendly. I have had very few issues (which were actually user-error / my own fault) but tech support jumped right in and saved the day. I would recommend this product to anyone looking for a safe and secure method to send emails.

Review Source

Response from NeoCertified

June 27, 2018

Thanks so much for your feedback, Leslie! I'm glad that you're enjoying the product. If you ever have any questions or comments about our products, please feel free to contact me directly. Thanks again for your feedback. Peter Schaub President & CEO NeoCertified

EB

Elise B.  
physician  
Hospital & Health Care  
Used the software for: 1-2 years

### "Amazing value for a small business"

September 22, 2018

5.0

Pros

I needed a way for new patients to reach out to us off-hours and Neocertified does just that in a secure manner.

Cons

It would be easier to reply to email than to have to create new

Review Source

Response from NeoCertified

February 12, 2019

Thanks for the kind words, Elise! Feel free to contact me directly if you need anything at all. -Peter J. Schaub President & CEO NeoCertified

KS

Kimberly S.  
clinic administrator  
Mental Health Care  
Used the software for: 2+ years

### "Helpful and Secure"

June 19, 2020

5.0

Excellent

Pros

Ease of sending secure records to sources outside of our clinic

Cons

I cannot think of a drawback to this service

Reason for choosing NeoCertified

Easy, secure, person-centered services

Review Source

Response from NeoCertified

June 30, 2020

Thank so much, Kimberly. If you ever need anything, do not hesitate to ask. Peter Schaub President & CEO NeoCertified

GG

Guido G.  
Physician  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "NeoCertified Rocks!"

July 6, 2021

5.0

Great product!

Pros

Cheap and easy to use and most clients found it easy to use.

Cons

Some clients had difficulty accessing my messages.

Review Source

CM

Cristhian M.  
Data manager  
Textiles  
Used the software for: 1-2 years

### "Casual user"

May 3, 2022

4.0

Good, no issues and any were resolved timely.

Pros

Ease of use, fast response for costumer service.

Cons

🤷🏼‍♂️

Review Source

CD

CHRIS D.  
CTO  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy to Use & Professional Looking"

March 16, 2021

5.0

Pros

Product is easy to use and professional looking for our business.

Cons

Nothing -- looks and works like we expect.

Review Source

CC

Christopher C.  
CEO  
Financial Services  
Used the software for: Less than 6 months

### "Finally"

February 14, 2019

5.0

I have been impressed with my ability to reach their team with questions and for help. Two thumbs up!

Pros

The software was easy to install and is intuitive for me as well as for folks receiving secure email. I have used too many solutions that are too complicated.

Cons

I wish the first time a user signed it... it would be a little more clear that they should create their password instead of signing in with one.

Review Source

Response from NeoCertified

March 22, 2019

Hi Christopher, Thanks for the feedback! We are currently underway with a new UI/UX refresh and can hopefully make that more clear for the end-recipient. Let me know if you have any other questions or comments. Peter Schaub President & CEO NeoCertified

KD

Karen D.  
Office Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Secure Email"

February 25, 2021

5.0

We searched for an encrypted email service that would fit our needs for our small medical practice. There are many out there, but few offer 1 or 2 user capibility. Neo Certified is safe and easy to use. ALthough we have not had the service long, we have not encountered any issues.

Pros

I like the simplicity of the software.

Cons

There is nothing that I dislike about this software.

Review Source

RP

Ryon P.  
  
  
Used the software for:

### "Safe, Secure, Affordable, & User Friendly!"

April 3, 2017

5.0

We use and are a re-seller of NeoCertified secure email. We not only use it for our own office but we like it so much we recommend it to all of our clients. It is a great way to communicate sensitive information in a secure manner. It is by FAR the best value product in the market. We would recommend NeoCertified to anyone looking for a form of secure email communication!

Review Source

Response from NeoCertified

April 5, 2017

Thanks so much, Ryon! Let us know if we can of help at any time while using our secure solutions.

SK

Scott K.  
  
  
Used the software for:

### "Great solution."

April 3, 2017

5.0

Tested a few highly-rated encryption email solutions. Found NeoCertified to be the most flexible and efficient for deployment and highest in customer satisfaction. The others products were good, too - I just found NeoCertified to stand out a bit more, especially value-wise. Highly recommend.

Review Source

Response from NeoCertified

April 5, 2017

Thanks for the kind words, Scott. We're glad you're pleased with our secure solutions. Let us know if we can be of any help at any time!

JW

Jerome W.  
  
  
Used the software for:

### "They are GREAT"

November 30, 2016

5.0

I use the service for both a Foster family agency and a counseling center. If you want a piece of mind and your business requires a secure encrypted e-mail look no further. I have recommended Neo Certified to other social service agencies in the area.

Review Source

Response from NeoCertified

January 27, 2017

Thanks, Jerome. We appreciate the kind words and the recommendations. If you ever have any questions about our solutions, feel free to give us a call!

SM

Suzanne M.  
Medical Director; Training Officer; QA Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Good security"

September 13, 2023

5.0

Maintains my HIPAA needs if transferring protected information

Pros

Sends emails smoothly....................

Cons

I had to change computers and NeoCertified will not automatically link to my current Outlook account, but did on my previous computer.

Review Source

SS

Sharley S.  
Paralegal  
Legal Services  
Used the software for: 6-12 months

### "Easy to use"

February 23, 2021

5.0

Pros

The best part of the software is the integration into our e-mail program. Nothing extra is needed. We just hit a button to send documents encrypted. It's so easy.

Cons

I have not had a negative experience to opine on this.

Review Source

LA

Lucy A.  
Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Encrypted email "

February 9, 2019

4.0

Perhaps it would help is a little tutorial were given to new users.

Pros

I like the Security and knowing it is encrypted

Cons

Takes time every time you need to write a message. Downloads are annoying too.

Review Source

Response from NeoCertified

February 12, 2019

Thanks for the kind words, Lucy! I will take that feedback into consideration. Possibly releasing a tutorial video for new users would help streamline the process. Feel free to contact me directly if you need anything at all. -Peter J. Schaub President & CEO NeoCertified

CN

Cindy N.  
Program Support Specialist  
Individual & Family Services  
Used the software for: Less than 6 months

### "NeoCertified Review"

September 11, 2018

5.0

Pros

Easy to purchase, quick and easy set-up, simple to use and great customer support. I would recommend this product to anyone needing secure e-mailing service.

Cons

Slight confusion in understanding what to click on to pull up sent e -mails

Review Source

Response from NeoCertified

September 12, 2018

Thanks for the kind words, Cindy. I really appreciate it. Please contact me directly if you have any questions or comments in the future. Thanks so much! Peter J. Schaub President & CEO, NeoCertified

RB

Ruth B.  
CEO  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Review"

June 19, 2020

5.0

Pros

Secure email and easy to use. Good customer servu e

Cons

Nothing. Have to login to a different system because I am using gmail suite.

Review Source

Response from NeoCertified

June 30, 2020

Thanks, Ruth. If you ever need anything, please let me know. Peter Schaub President & CEO NeoCertified

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