# Veevart Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Veevart the right Museum solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155877/Veevart/reviews --- Veevart 4.8 (36) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Reviews of Veevart Ease of use 4.3 Customer Service 4.9 ## Pros and Cons in Reviews MH Matthew H Technology and Communcations SpecialistMuseums and Institutions, 11 - 50 employeesUsed the software for: More than 2 years. “This upgrade has been a game-changer, saving us valuable time and greatly enhancing our customer interactions by making every process smoother and more user-friendly.“ August 2, 2024 Kristie F Office ManagerMuseums and Institutions, 11 - 50 employeesUsed the software for: 1-2 years. “As briefly mentioned above, creating a report, especially from scratch, is not always intuitive, and while there are helpful videos, not everything can be covered. If I'm comparing similar reports and notice a large margin of difference where there shouldn't be, I've learned that sometimes it's as simple as checking off a box that is hidden under a tab I hadn't thought to click on.“ August 6, 2025 MM Melissa M Memberships and Development CoordinatorMuseums and Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “I love the data reporting, it very user friendly and Veevart customer service is excellent.“ July 31, 2025 MM Melissa M Memberships and Development CoordinatorMuseums and Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “Generating acknowledgement letters is somewhat difficult, I find it hard to locate and edit the letters that are there, and when I think I have the correct one, it's not.“ July 31, 2025 Ben S President CEOMuseums and Institutions, 2 - 10 employeesUsed the software for: 1-2 years. “The POS system is extremely easy to use and helpful for how we do our front facing service.“ August 19, 2025 SJ Sheneese J Sales ManagerMuseums and Institutions, 11 - 50 employeesUsed the software for: 1-2 years. “Initially, the system seemed a little difficult, simply because I've never worked with a non-profit software that produce the quality and details Veevart offers.“ August 12, 2022 RJ Royce J Technology and Process ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 1-2 years. “The customer service and support team is highly responsive and knowledgeable, providing a personalized experience.“ September 2, 2024 LV Laura V Contract worker: Bookkeeping; Tech SupportMuseums and Institutions, 11 - 50 employeesUsed the software for: 6-12 months. “There is a big learning curve--especially for employees not familiar with using a complex, online database.“ June 19, 2022 ## Showing most helpful reviews Showing 1-25 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jacky G. Business Director Museums and Institutions Used the software for: 1-2 years ### "Great Customer Support" August 20, 2025 5.0 We have been very pleased overall with our experience. The team is wonderful to work with, and we have been able to organize and monitor more aspects of our business thanks to the program. Pros The customer support is excellent. They are fast, friendly and always helpful. Our main point of contact is \[sensitive content hidden\], and he is fantastic. There have been times that I have asked multiple questions in a day, and he is always patient and helpful. Cons It was just an adjustment, but the program itself is great. There were a few issues we had during our transition, but they were always handled quickly. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) The Clover system did not have the full functionality that we need. Review Source Ben S. President CEO Museums and Institutions Used the software for: 1-2 years ### "Veevart Use" August 19, 2025 5.0 I appreciate the staff with Veevart. They are always trying to ensure that their product works correctly and are helpful in solving the problems. Pros The POS system is extremely easy to use and helpful for how we do our front facing service. The ability to update our inventory and such makes it simple. Cons Sometimes it's clunky when it comes to reports and how to process and run those. Because there are hundreds of options, it's sometimes very difficult. That and every transaction prints a receipt. It would be nice to have an option not to print. Switched from [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) The system design was not suitable for our needs. Review Source KT Kim T. Accounting Specialist Museums and Institutions Used the software for: 6-12 months ### "Accounting Specialist" July 28, 2025 3.0 Post-implementation support is great and the system is providing us with robust, customizable options. Pros Ability to customize. Ticket sales is easy for online use. Support team is quick to respond and easy to work with. Cons Implementation was difficult due to language barrier. The sandbox cannot be refreshed with current live site data, which means you have to duplicate your efforts in order to use the sandbox for training purposes. Switched from [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Did not offer enough options for rentals, gift shop, ticket sales. Review Source MM Melissa M. Memberships and Development Coordinator Museums and Institutions Used the software for: 2+ years ### "Hooray for Veevart" July 31, 2025 5.0 I am very happy with Veevart, I am so glad we have this program. Like I said, The reporting is great customizing the dashboards is so helpful. And everyone there is so nice. Pros I love the data reporting, it very user friendly and Veevart customer service is excellent. It is also very easy to set up tickets, shop items and membership programs in the system as well. Cons Generating acknowledgement letters is somewhat difficult, I find it hard to locate and edit the letters that are there, and when I think I have the correct one, it's not. Notification emails breakdown are somewhat crazy looking for me, because I send quite a few and each membership program has its own line item, it would be nice if it can be condensed. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) We need online ticketing options during the covid-19 shutdown and Veevart was more user friendly and cost effective the upgrading to Altru Review Source RJ Royce J. Technology and Process Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "VeeVart. Great software and support." September 2, 2024 5.0 Our experience with VeeVart has been highly satisfactory, from the onboarding process to the implementation of additional features, and the continuous support. It has been a pleasure using the software and working with the VeeVart team. Pros The customer service and support team is highly responsive and knowledgeable, providing a personalized experience. Instead of ticket numbers, menu selections, or outsourced support, you get direct communication with someone who is familiar with your business. Cons For those new to Salesforce, the implementation process can be overwhelming. The VeeVart team provided hands-on assistance throughout our onboarding and offered detailed guidance. However, I would recommend additional SalesForce training prior to starting the process. Alternatives considered [Harbortouch POS](https://www.capterra.com/p/118757/Harbortouch-POS/)[Aluvii](https://www.capterra.com/p/159012/Aluvii/)[CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/) Reason for choosing Veevart It was the best suited POS for SalesForce. Switched from [NCR Voyix](https://www.capterra.com/p/7227/NCR-Counterpoint/) CounterPoint was a server based retail POS. Were needed a cloud based CRM with a POS. Review Source LL Lisa L. Director of Operations Museums and Institutions Used the software for: 6-12 months ### "First Year Using Veevart " March 29, 2024 5.0 The account executive and support team have been fully engaged, responsive and solution-oriented to deal with across all phases of the lifecycle. We paid extra for support to and it was worth it. The monthly advance live training is appreciated. Overall, we are very satisfied with our purchase. We are excited to have Veevart further expand our course structures as our programming evolves. Pros Overall simple design makes it concise and more intuitive to navigate. Our weekly training cadence and pace was perfect. Migration transitioned smoothly. Integrates with Quickbook. Membership process is easy to use. The digital cards has enabled efficiency, sustainability, and instant turnaround for our members. Dashboards are a fantastic feature, easily customizable charts. The rental and grant management system was a bonus, which was lacking in our last CRM. Cons Digital cards have space constraints which limits branding. Some features, like backdating payments, lack seamlessness. The support team is working on a solution. Would like to house all communications to the support team into a portal to help organize and track status of requests or Q&A. Alternatives considered [Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/)[Cuseum](https://www.capterra.com/p/176536/Digital-Membership-Cards/) Reason for choosing Veevart It had the integrated solution we needed. Switched from [Blackbaud Altru](https://www.capterra.com/p/212448/Blackbaud-Altru/) The former CRM was not easy to learn or navigate. It required lots of steps to do simple tasks. The platform appearance seemed like an older technology with build-on enhancements. Review Source Letizia C. Development & Advancement Director Museums and Institutions Used the software for: 2+ years ### "Incredible Software with Wonderful Customer Service" May 6, 2022 5.0 Because of Veevart, MOFAD now has an organized and streamlined database that allows us to track everything from donors to attendees. We no longer need to use work arounds in order to achieve our ticketing needs, and we don't need to look to other services for fundraising campaign pages. The Veevart team continue to go above and beyond for us, and we are so grateful for their commitment to a great product. Pros More than anything, the customer service Veevart provides is second to none. We have asked for several new features to be put into development and they always jump to accommodate. If you need to speak with someone directly, there is no need to sit on the phone listening to hold music, as your personal contact will always be there to help. Cons No software is perfect, and of course there are always things that can be improved. We are looking forward to Veevart's upcoming updates to gala management, discount code limits, and even some of the functionalities that we specifically requested like ticketing add-ons. Alternatives considered [Blackbaud Altru](https://www.capterra.com/p/212448/Blackbaud-Altru/)[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Veevart Veevart was the most user-friendly system that we had demoed to us, and it best fit with our needs. While others claimed that they could "find ways to make the system work for us," Veevart was already there. Switched from [Leap Patron Management](https://www.capterra.com/p/118188/PatronManager-CRM/) We switched to Veevart because we needed a user-friendly way to manage our timed ticketing capacities (in the past we were creating individual events for each one). Veevart has far from exceeded our expectations, as in addition to their great timed ticketing they allow us to easily manage school group visits and other programs and events. More than anything, their biggest value is that they continue to make incredible improvements and they clearly value their customers. Review Source Jason S. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "VeeVart SalesForce Integration" November 7, 2023 4.0 Pros The customer service has been excellent and the implementation was extremely detailed. We met over 6 months weekly to discuss the plan and setup. Very few companies I've found are that customer orientated. Cons SalesForce is never easy no matter how easy it seems. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Lack of Customer Service and a switch to a new company that would offer that. Review Source Kristie F. Office Manager Museums and Institutions Used the software for: 1-2 years ### "8.5/10 would recommend" August 6, 2025 5.0 Overall, it's useful when creating events, buttons for tickets, creating reports, exporting contacts, and much more. While a lot of it is easy to mess around with and figure out, there are definitely certain areas where you do need to ask for support with checking or changing things from your support team, which, if you need something done in a hurry, can be a bit of an inconvenience. Overall, though, they've been very courteous and informative. If you're looking for a database to use for your tracking and analytics, I would recommend Salesforce. Pros I appreciate being able to create reports on a variety of topics, whether it's tracking revenue, attendance, or memberships. It's not completely intuitive, however, if any inconsistencies in data come up, I know I can rely on our customer support team to help. Cons As briefly mentioned above, creating a report, especially from scratch, is not always intuitive, and while there are helpful videos, not everything can be covered. If I'm comparing similar reports and notice a large margin of difference where there shouldn't be, I've learned that sometimes it's as simple as checking off a box that is hidden under a tab I hadn't thought to click on. Review Source Amy C. Director of Development Non-Profit Organization Management Used the software for: 6-12 months ### "A great platform for small museums" August 1, 2025 5.0 We've been very pleased with our interactions with everyone at Veevart and its ease of use. This one-stop platform has helped us get to a more public-facing phase of our opening. Pros Veevart has been a very effective platform for our museum, helping us organize fundraising, events, school groups and ticketing. Cons It takes a little while to fgigure out how to navigate the platform and sometimes you need to reach out to have them customize a solution. But they are very accommodating and helpful. Review Source DB Danny B. Global Technology Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Fantastic app from a great company. Has really helped supercharge the way we work." March 20, 2017 5.0 We have been using Veevart for almost a year and it's safe to say we are absolutely thrilled. Along with the expert guidance of the Veevart team this app has enabled us supercharge the way we work. Veevart is helping us become a more insightful, responsive and data driven global arts organisation. The first steps for us were to establish a data model that reflects the way we work, customise the platform to our needs and to migrate data from legacy systems. The team at Veevart have helped guide us through this process and the product itself has integrated fairly seamlessly with our existing systems. Veevart has now replaced a number of antiquated systems. None of the work we are now doing would have been possible without Veevart and we are now looking forward to leveraging all of amazing additional technology the team at Veevart are building on top of the Salesforce platform. Review Source KE Kathleen E. VISUAL ARTS COORDINATOR Public Relations and Communications Used the software for: Less than 6 months ### "Veevart is the coolest app for Veteran and Artist database creation" April 15, 2018 5.0 I love the adaptability of it. I can use it for our team's purpose and customize it to our needs. Veevart is exactly what we needed. Pros How versatile it is ! I can use it easily ! i can not only create databases but individual artist profiles. I like being able to edit individual artist profiles. I like to add current picture to their profile to keep it updated. I am not a sales force expert and yet i could still use this software. It is perfect for what we want to do. Cons Really none ! I do not have any complaints about this software. I like the user friendliness and how i can create new profiles. Review Source VS Vanessa S. Development Officer Museums and Institutions Used the software for: 1-2 years ### "Veevart Review" August 5, 2025 4.0 Overall, I have had a postive experience with Veevart and I am eager to continue to learn more. I am grateful for the support. Pros I love the ability to utilize the resources and available apps, as well as the help and customer support. Cons Reporting and accessing information can sometimes be a challenge if information is missing. Additionally, capacities is something including online registration that can be more streamlined. Review Source DG Diamond G. Education Coordinator Museums and Institutions Used the software for: 1-2 years ### "Education Coordinator" August 5, 2025 5.0 Very easy to navigate! I like that Veevart also sends different videos to learn how the system works which is very helpful! Pros Very fast at booking group visits so far. The website is fairly easy to use as well. All it is a great platform to use. Cons At times the website does glitch. If I am to book a group and I press the Buy Ticket button, it does not go to the page. Review Source MH Matthew H. Technology and Communcations Specialist Museums and Institutions Used the software for: 2+ years ### "A Review of Veevart's Exceptional Service and POS System Enhancement" August 2, 2024 5.0 Our experience with Veevart has been exceptionally positive, highlighted by their outstanding customer service and the significant enhancements they brought to our POS system. The support team at Veevart is both attentive and knowledgeable, offering personalized solutions that have streamlined our transaction processes and improved the overall operational flow. This upgrade has been a game-changer, saving us valuable time and greatly enhancing our customer interactions by making every process smoother and more user-friendly. We truly appreciate the professionalism and expertise that Veevart brings to our daily operations, making them a vital partner in our continued success. Pros Veevart has delivered outstanding customer service that has significantly enhanced the efficiency of our POS system. Their attentive and knowledgeable support team provided personalized solutions that streamlined our transactions and improved overall operational flow. This upgrade has not only saved us time but has also elevated our customer interactions, making every process smoother and more user-friendly. We're deeply appreciative of the professionalism and expertise Veevart brings to our daily operations. Cons After a thorough evaluation and consistent use of Veevart's services, we are pleased to report that we have not encountered any significant drawbacks. Their system and support have seamlessly integrated with our operations, fulfilling all our expectations without any notable issues. Review Source ND Nikki D. Executive Director Museums and Institutions Used the software for: Less than 6 months ### "Good Platform, GREAT customer service" August 15, 2024 4.0 Veevart has been a good platform, but the customer service is what has bumped it up. Having a point of contact that can assist quickly and make sure we have what we need, is essential! The internal help linrary is nice as well. Makes training nee employees much easier. Pros Cusromer Service is hands down the best! Cons I wish i had more options to export reports to excel/numbers and build templates on my side. Review Source LV Laura V. Contract worker: Bookkeeping; Tech Support Museums and Institutions Used the software for: 6-12 months ### "A perfect solution" June 19, 2022 5.0 My overall experience has been very good. There is a lot to learn, but the company provides support documents, videos, and in person support as you need it. I'm looking forward to implementing more of the features Veevart has to offer. Pros I love the Dashboards! They give you the ability to take in a lot of information at once. Also beneficial, is the full integration of all our contacts' information, including the events they have attended, donations they have made over time, whether or not they are members, how frequently they visit, museum store items they have purchased, etc. Probably the most impressive aspect of Veevart is their customer support. They have helped us make our events and products more available and easy to review. Our visitors can make donations in a number of readily available ways. Our tickets are adaptable to changes in visitor's plans and our online presence is streamlined and easy to use. Cons There is a big learning curve--especially for employees not familiar with using a complex, online database. However, the support is always available, friendly and useful. Review Source JB Jennifer B. Operations Director Museums and Institutions Used the software for: 6-12 months ### "Children's Discovery Museum of the Golden Crescent" April 12, 2024 5.0 Overall we have had a great experience with Veevart. Pros The elements I like most about Veevart, are the wide range of products Veevart offers, and most importantly the amazing customer service our representative \[sensitive content hidden\] provides. Cons The thing I like least about Veevart is the fact that we are limited to Square and Stripe POS systems. Review Source TS Taylor S. Visitor Services Associate Museums and Institutions Used the software for: 1-2 years ### "Museum + Art Gallery - Contact Management and Point of Sale" August 23, 2022 5.0 Overall we've had a very positive experience with Veevart. As a small organization previously working with outdated software, there have been a lot of growing pains and learning curves for us in adapting to Veevart, but the staff and specifically our account rep have been extremely kind, patient, and accommodating as we've learned more about the program. I also appreciate that Veevart is a growing and developing program and that we have been able to provide input as to what we would like to see next. Pros By integrating our contact management system with our point of sale and membership/program registration systems, Veevart has simplified and streamlined our registration process and made those streamlined processes much more straightforward and easy for our staff to enact. Cons Veevart is extremely large and complex, and our staff are struggling with the fact that sometimes they need to let the Veevart staff take over and implement something through the backend, because we just don't have the information needed to do it ourselves. Switched from [Sumac](https://www.capterra.com/p/144095/Sumac/) Veevart allowed us to integrate our contact management system with our point of sale system more effectively. Review Source MS Monica S. Operations Coordinator Museums and Institutions Used the software for: 2+ years ### "Exceptional support team, versatile software" January 10, 2022 5.0 We now have a more robust client record management. The reporting tool is endlessly useful to produce reports on all aspects of daily operations. Pros The support team. When the museum switched to Veevart there was a lot of assistance from customer support and the developers. If the museum has any issues or questions our case manager will respond to requests within 24 hours, but usually less. If we want to see something implemented the development team will explore the request and either make the changes or suggest alternative options. If we would like to learn something or have more in depth questions, the case manager is available to meet up via Zoom with a high degree of availability. While the location(s) of the Veevart team might not be local, there has never been any issues connecting with them as if they were next door. Cons The learning curve. It took a while to learn how to use it to it's full potential and we're still learning. But as mentioned in the pros comment, the support team is ready and capable of solving most problems Review Source JE Jackie E. Executive Director Museums and Institutions Used the software for: 6-12 months ### "Great Software!" October 23, 2020 5.0 We now have a highly functional database for our donors, members, sales, attendance, demographics, programs, and so much more thanks to Veevart. The software is helping us hone in on our audiences like never before and the Veevart Team is consistently looking for ways to help make their client's jobs easier. Pros I utilize this software for its Fundraising and Ticketing platforms and I've consistently been impressed by Veevart's user-friendly, intuitive format. Running reports is a breeze and anytime I have a question I hear back from our representative within the day, if not within a few minutes! They have worked with our website maintenance team and staff members to implement sales functions and everyone has nothing but great things to say about their customer service. The Veevart team has been adapting constantly throughout the pandemic situation and are offering options that help make it easier for nonprofits to get the information they most need. i.e. creating new routes for autopayment. I highly recommend this software! Cons The only feature we could use right now is the ability to offer autopayment options for all memberships, and Veevart is already working on making that a reality in a couple months. Alternatives considered [Versai](https://www.capterra.com/p/121532/Explorer/)[Tessitura](https://www.capterra.com/p/111612/Tessitura-Software/) Reason for choosing Veevart The cost-effectiveness, its customer service, its reviews, the features included. Review Source IM Ian M. Curatorial Director Fine Art Used the software for: 6-12 months ### "Customization is great, images could use improvement" December 20, 2019 5.0 Veevart has allowed us to approach many aspects of our business from a more quantitative perspective and allows us to have more control over the UI/UX of what we look at every day. Pros Reports are a great way to track inventory and to visualize different areas for growth. The ability to change the organization of different objects is also incredibly useful, if a little daunting, because there's limitless amount of customization available. Cons For an inventory management system / CRM designed for art galleries and museums, there are a lot of opportunities for improvement in how images are organized and displayed. I'm surprised there aren't different image functionalities or more control over primary images and detail images, for example. The fact that images are warped to fit a square in list views is especially chaotic. The application also has a lot of potential for task management, except that there isn't a way to mark messages as read/unread - this makes it much harder to track communications and easier for things to fall between the cracks. Switched from [galleryManager](https://www.capterra.com/p/126828/galleryManager/) galleryManager was never a successful CRM, and Veevart has much more customization and customer support available, so it's proven a more malleable interface for our needs. Review Source SJ Sheneese J. Sales Manager Museums and Institutions Used the software for: 1-2 years ### "Wonderful software" August 12, 2022 5.0 Veevart team are phenomenal! Always available, supportive, will to listen and assist with any project. Pros The process with integration was seamless Cons Initially, the system seemed a little difficult, simply because I've never worked with a non-profit software that produce the quality and details Veevart offers. Switched from [Blackbaud Altru](https://www.capterra.com/p/212448/Blackbaud-Altru/) For all departments to be under one platform Review Source GS Ghazala S. Director Museums and Institutions Used the software for: 6-12 months ### "Best Decision We Made! " July 26, 2023 5.0 They have excellent customer service Pros Museum Ticketing, Events, Donor Engagement, Collections Management, are streamlined and very easy to use. Cons We have not used the gift shop inventory yet. But we will be utilizing that in the future. Review Source VR Verified Reviewer Project Manager Fine Art Used the software for: 6-12 months ### "A fantastic & bespoke app that just keeps giving! " February 2, 2018 5.0 The Veevart team have always been able to change aspects that did not quite suit our business model. Pros Veevart is the only software that fully caters to our bespoke company needs. As an art advisory, we needed a secure cloud-based platform to capture and store all of our client and sales data. Veevart goes above and beyond any normal CRM system and has transformed the way our business works. Being fully-customisable and offering great reporting tools makes Veevart such an effective means for gleaning data and enabling our business to grow. The team are utterly fantastic and always on hand to answer our questions and help us develop the system as our business evolves. We haven't looked back Cons Not applicable! 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