# Natterbox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Natterbox the right Call Center solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155887/Natterbox/reviews --- Natterbox 4.1 (22) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Natterbox Ease of use 4.4 Customer Service 4.0 ## Pros and Cons in Reviews AR Andrew R CTOMachinery, 51 - 200 employeesUsed the software for: Less than 6 months. “The integration with salesforce is built from the ground up and provides world-class customization.“ June 24, 2020 AM Amy M Customer SuccessAirlines/Aviation, 11 - 50 employeesUsed the software for: 1-2 years. “The transfer feature is difficult to use.“ August 18, 2021 AM Amy M Customer SuccessAirlines/Aviation, 11 - 50 employeesUsed the software for: 1-2 years. “The concept of the Salesforce plugin is great and the support team are really lovely. When it works, it's great.“ August 18, 2021 MÅ Magnus Å Director Enterprise ApplicationsBanking, 10,001+ employeesUsed the software for: 6-12 months. “Integrates well with Salesforce.“ August 23, 2021 ES Evan S Partnership ManagerRetail, 51 - 200 employeesUsed the software for: 1-2 years. “Good, but limited, integration with Salesforce“ August 17, 2021 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Head of Service Delivery Information Technology and Services Used the software for: 6-12 months ### "Moving from Copper to the Cloud" August 12, 2021 4.0 The Natterbox solution came at exactly the right time for us, being a transformational enabler for our longer-term strategies while helping us to keep productivity high across the teams while working from home during the pandemic. Pros Salesforce Integration – This is just fantastic, having a Cloud Base IP telephony solution that’s integrated into our Single View of the Customer CRM, Salesforce just brings so much benefit, which we will likely continue to discover and build upon, enabling us for years to come. Cons The reporting is great, however, the dashboards (wallboards) especially for a Service Desk could do with some work, and it would be great to have deeper & tighter Salesforce Omnichannel integration, overall these are only minor considerations for our business case. Review Source AR Andrew R. CTO Machinery Used the software for: Less than 6 months ### "Best of Breed Technology" June 24, 2020 5.0 We just launched and rolled-out Natterbox in our org a little over a month ago. I cannot even say how pleased we are so far with the overall results. The initial sales process was simple and straightforward; \[SENSITIVE CONTENT HIDDEN\] and her team are incredibly knowledgeable in the product and creating highly productive sales and service teams. The implementation process was where Natterbox was able to shine. \[SENSITIVE CONTENT HIDDEN\] was our lead project manager, and \[SENSITIVE CONTENT HIDDEN\] was the implementation engineer. Between both of them, I felt like we were in good hands through the entire process. They both had a strong background in telephony and also really understood the salesforce product and best practices within it. On go-live day, our old phone system was a seamless transition to using Natterbox for our entire company. After looking at all of the potential phone systems, I think we made the right choice to partner with Natterbox. The integration with salesforce is built from the ground up and provides world-class customization. We are pleased with the new system and are looking forward to the future of using it. Pros The system is extremely flexible and is able to integrate extremely well with salesforce. Cons The improvement I would like to see in the future would be the ability to have voice recognition as part of the IVR, allowing someone to say or enter the number for their selection in an IVR menu. Switched from [Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/) Improved flexibility and ability to scale for growth. Review Source RK Richa K. Premium Client Manager Capital Markets Used the software for: 2+ years ### "Easy integration great for calling and monitoring, sometimes has bugs" August 28, 2021 3.0 Overall 90% of the time reliable, occasionally plays up Pros It's easy to use with salesforce and integrates well with the reporting features and saving the call recordings. Cons Sometimes plays up and has issues like 'dial failed' requiring a reset/computer reset. Review Source JB Jonathan B. Account Manager Financial Services Used the software for: 6-12 months ### "Natterbox, good software to have for calls/sales" August 23, 2021 4.0 Overall, is a good experience. Of course, if natterbox fix the software for long distance calls, it would be amazing! But that is not to say, that this crashes and errors actually are rare, so I am happy overall. Pros The integration with Salesforce, the scheduling for future calls, and real time tracking Cons It crashes, and it takes time to reboot. It is a work in progress. Doesnt happen much, but one this that it is concerning is, when dialing overseas, sometimes the calls do go through or the signal is extremely bad. Review Source JS Jean-Pierre S. Senior Manager - Digital Customer Operations Financial Services Used the software for: 2+ years ### "JP's review" August 24, 2021 4.0 Very good relationship with customer success teams (as part of QBRs and spot projects), good product overall with many of the key features we usually look for. But complex license management and lack of support sometimes Pros \- All basic functionalities covered - Good integration with SF - Ambitious roadmap with voice recognition, transcripts etc. Cons \- Lacks some monitoring features (e.g. more real time details) - Some data not integrated with Salesforce - No full VoIP solution - No easy way to manage licenses (identify last date of usage etc.) - Support in case of issues takes time (sometimes several weeks) without necessarily solving the issue Review Source BH Brett H. Director Sales & Marketing Food Production Used the software for: 6-12 months ### "Evolving with a customers needs" August 27, 2021 3.0 Overall - OK. I found that Natterbox waited for us to identify and raise issues - the promise was that Natterbox would identify issues before us and notify us of gaps that they saw - even if they were not issues within Natterbox control. We were promised that Natterbox would monitor - flag and suggest resolution for issues that impacted their solution. This doesn't happen. Where is the KPI's - if the system isn't performing - we shouldn't be "its not our fault" - fix the problem not the blame... Pros We are centric to SalesForce in managing our resources. NB as native in SF provides the ability to remove the finger pointing between previous CTI platforms that typically identified any faults as someone else's error and made resolution slow or at times non existent. We want a platform that makes us future proof - allows us to grow and keep pace with what's available and that can change with our needs. We want a platform that helps us lead organisational change - not be hindered by legacy systems. We want to be able to leverage SF and collaboration with customers, all our remote teams and our customers customers. Cons It still feels like a "proto-type" - too much promised and not enough rigour around identifying issues. The start up was quick - but unidentified issues were not resolved quickly. Working with our IT team to understand bandwidth, server routings and unintended consequence should be improved. Alternatives considered [Zadarma](https://www.capterra.com/p/166095/Zadarma/)[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Natterbox SalesForce Native Review Source NB Niall B. Director Non-Profit Organization Management Used the software for: 1-2 years ### "Natterbox" August 11, 2021 5.0 Very good. The Natterbox team, at all levels, took the time to understand our challenges and just rolled up their sleeves and pitched in until such time as the product was bedded in. Pros We were in a situation where we had just implemented a new instance of Salesforce and we also had to move all of our people to WFH. At the time we had an on-premise call distribution system. Within about 7 working days of making the decision to partner with Natterbox, we migrated our call centre function to SIP-based technology and went live using Natterbox because it integrated readily to SalesForce. Also, the tool that supports the routing engine is quite intuitive and allowed us to refine our call segmentation/ paths very quickly Cons The reporting suite does require a bit of time to learn albeit the out of the box reporting will certainly be sufficient for 'day 1'. Reason for choosing Natterbox Ease of integration with Salesforce Review Source aW alan W. Account Manager Financial Services Used the software for: 2+ years ### "Natterbox Review after 2 years of usage" August 23, 2021 3.0 Pros Easy to use, connect globally to most counties Cons Phone calls not connecting to clients (Sometimes needs to dial twice to insure 1st call was not a miss dial) Phone call quality to counties, such as Sri Lanka, India, Pakistan or countries that does not have good communicate infrastructure can be poor. Call loops, sometimes on rare occasions when speaking to clients, the line will drop? and it would be a loop like the client had started over, but its like a recording of client was saying at the start. Phone numbers used marked as spam on clients calls when they are using Andriod Review Source AJ Andrejs J. Business Development Project Manager Financial Services Used the software for: 2+ years ### "Natterbox day-to-day use" August 30, 2021 5.0 Pros Software is easy to work with and completely replaces having a physical phone on your desk experience Cons Software is market specific, so small markets like Latvia doesn't support all of the features that could be potential for business, but this is area what could be improved. Review Source JH Jukka H. CIO Biotechnology Used the software for: 2+ years ### "Does what it promises" August 11, 2021 4.0 Atm. we are quite satisfied with the system and we are expanding it's use to other European countries. Pros Our main selection criterias were seamless integration with SalesForce CRM and cost efficiency - both were met. Cons At the beginning there were quite some tech problems and unstability. All of those were tackled later together with the Natterbox CS/tech support. Reason for choosing Natterbox Functionality, cost/value, integration to SalesForce CS Review Source ES Evan S. Partnership Manager Retail Used the software for: 1-2 years ### "Natterbox: Almost there..." August 17, 2021 4.0 Overall, it is a reliable system. The team has improved on customer service throughout the years. Pros The system is relatively easy to use. The system journey creator is easy to edit. Good, but limited, integration with Salesforce Cons Better analytics and dashboard creation. Better User onboarding training. Better queueing features. Review Source NT Nikki T. Customer rep Health, Wellness and Fitness Used the software for: 1-2 years ### "Good phone software " August 11, 2021 5.0 Overall it is a good product to use with salesforce to be able to talk to customers over the phone and retrieve voicemails. Pros It is easy to use with salesforce and the majority it pulls up the customers account. Cons Sometimes it freezes and won’t answer a call or won’t pull up a customers account. Can hear a call but won’t show on dial pad. Review Source AM Amy M. Customer Success Airlines/Aviation Used the software for: 1-2 years ### "Regular Natterbox User" August 18, 2021 4.0 Pros The concept of the Salesforce plugin is great and the support team are really lovely. When it works, it's great. Cons Our systems have been plagued with frequent ongoing Natterbox issues, since the day I started with the company over a year ago. There is an inherent issue within our company (perhaps server based?) that we just can't pinpoint, and my colleagues systems often go down leaving me to answer the phones solo. The transfer feature is difficult to use. Recently the "answer" button completely disappeared, only to be informed eventually that our CTI was too old. It's just hit and miss and I feel like we spend too much time talking about "raising a ticket" than just using the system. Review Source MM Merrill M. Continence Nurse Specialist Hospital & Health Care Used the software for: 1-2 years ### "Interesting System" August 24, 2021 4.0 It is a good system, easy to use, I use it 4 days a week & have experienced very few issues. Pros Easy to use, generally few issues, mostly seem to be weather related. Cons I have absolutely no issues at all with this software & would recommend it to others Review Source MT Megan T. Team Leader - Access & Navigation Non-Profit Organization Management Used the software for: 6-12 months ### "My impressions of Natterbox" August 25, 2021 5.0 LOVE IT!!! I can not rate it and the team highly enough Pros I like that I have control over the call routing and don't have to rely on an international company to support me Cons some of the language sued, if you are not from a telephony system background can be a bit confusing Review Source TO Tom O. Director Staffing and Recruiting Used the software for: 2+ years ### "Good VOIP solution" August 19, 2021 5.0 Pros It works, very little downtime/issues. Cons No webapp to make calls from, we need a physical handset because we don't use Salesforce Review Source VR Verified Reviewer Operational Specialist Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Recently transitioned to Natterbox " February 15, 2019 4.0 Pros Natterbox streamlines day to day tasks and is very simple to use. The dashboard is awesome! It is unbelievable that no one needs phones on their desks anymore! The phone tree is better for customers and reduces hold times. It is really nice that the phone numbers are automatically recorded in Salesforce. Cons I really cannot think of anything negative to report. We have been really pleased with our decision to move to Naterbox. Review Source BD Bassamba D. Salesforce administrator Architecture & Planning Used the software for: 1-2 years ### "Easy to use product" August 11, 2021 4.0 Pros Easy set up Support service easy reporting Cons lake of integration with ms teams, but i see there is in the road map to allow that Review Source MÅ Magnus Å. Director Enterprise Applications Banking Used the software for: 6-12 months ### "Good technical solution, with room of improvement in customer service" August 23, 2021 3.0 Pros Easy to use. Very good technical team and implementation team. Integrates well with Salesforce. Cons Lack of defined roadmap. Difficulty to get update on issue resolutions. Reason for choosing Natterbox Good integration with Salesforce. Recommended by Salesforce. Review Source MC Marcelo C. Working Student Automotive Used the software for: 6-12 months ### "Natterbox opinions as SysAdmin." August 17, 2021 4.0 Works as intented. Pros Support immediately available through the webchat Cons It is too complex. CPU and RAM consumption is too high. Reason for choosing Natterbox I am not the responsible for making decisions about products choice. Review Source DB David B. Marketing Farming Used the software for: 1-2 years ### "Natterbox" August 27, 2021 4.0 Pros It's integration with Salesforce CRM is seamless. Cons More omnichannel products & integrations would help. Review Source TM Tom M. Account Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Simplifies the Day-To-Day" February 15, 2019 4.0 Overall, natterbox has made an improvement in our work place and would happily say that it is the right choice for growing businesses Pros It truly makes it simple to take calls and keep up with a demanding schedule Cons It sometimes distorts the audio on calls Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.