--- title: "ADP Workforce Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ADP Workforce Now the right Payroll solution for you? Explore 7257 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/155895/WorkforceNow/reviews/" page_type: "reviews" language: "en" --- ADP Workforce Now 4.4 (7257) [View alternatives](https://www.capterra.com/p/155895/WorkforceNow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of ADP Workforce Now Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews ER Ernesto R Quality AssuranceFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “It is a reliable platform that helps simplify payroll, HR tasks, and employee management. While there is a learning curve due to the many features available, the system is effective, organized, and valuable for managing day-to-day HR processes.“ June 22, 2026 GS Gift S Human Resources ClerkConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “However, the system administrator experience can be deeply frustrating; the legacy interface is notoriously rigid, generating custom reports is an overly complex chore, and finding consistent, prompt customer support often feels like navigating an endless maze of tickets.“ May 29, 2026 HD Haley D Accounting AdminMedical Practice, 501 - 1,000 employeesUsed the software for: Less than 6 months. “ADP Workforce Now offers a comprehensive all-in-one solution for payroll, HR, benefits, and time tracking which has been highly efficient for managing workforce operations in one centralized platform.“ March 2, 2026 Hallye N Operations ManagerMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: I used a free trial. “Poor customer support, steep learning curve, limited custom reporting, high cost, and lack of flexibility for complex workflows.“ March 26, 2026 HM Hailey M Hr GeneralistWholesale, 501 - 1,000 employeesUsed the software for: More than 2 years. “I found it to be a reliable and comprehensive platform for managing payroll, HR tasks, benefits, and employee information all in one place. While there was a bit of a learning curve at first, the system became much easier to navigate over time, and the automation features helped streamline many day-to-day processes.“ May 15, 2026 DE Dave E Maintenance TechGraphic Design, 51 - 200 employeesUsed the software for: More than 2 years. “The biggest headache is the lack of consistent customer support; once you're past the implementation phase, getting a straight answer from a human can feel like a maze of tickets and general mailboxes.“ April 14, 2026 AS Amy S Intake CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “ADP Workforce Now offers a good range of HR and payroll features in one platform. When everything works as it is supposed to, it’s great to have payroll, benefits, and employee data integrated in one system.““ March 23, 2026 RG Ruby G Patient AdvocateHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Less mobile access, timecard is hard to edit sometimes, hard to find certain features sometimes, security is nice but a little annoying to work around at times“ February 18, 2026 ## Showing most helpful reviews Showing 1-25 of 7257 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John M. Sr Director of Data Strategy Information Technology and Services Used the software for: 1-2 years ### "A solid tool" July 22, 2026 4.0 ADP is a good option and provides value in time tracking and accessing financial information. It would benefit from some tweaks to improve the user experience. Pros The interface provides a good summary of key metrics around time tracking, reporting and financials. I Cons Although it provided a good summary of information, I found it hard to navigate. There were many aspects that were not intuitive to the user. Review Source QC Quan C. Director Child Day Care Services Used the software for: Less than 6 months ### "Over Great PlatForm" July 5, 2026 5.0 Since implementing ADP Workforce, our overall experience at Mt. Olive Early Learning Center has been very positive. The transition was much smoother than we expected, and the platform has helped us streamline our payroll and employee time tracking. Our staff appreciates how easy it is to clock in and out, view their pay information, and access their schedules, while our administrative team enjoys the time savings and improved accuracy. Customer support has also been a strong point. Whenever we've had questions or needed assistance, the ADP team has been responsive, professional, and willing to walk us through the process until our issues were resolved. Although we believe the pricing is a little high for a small childcare center, the reliability of the system and the convenience it provides have made it a worthwhile investment. Overall, ADP Workforce has helped us become more efficient, reduce administrative tasks, and better manage our workforce. We are pleased with our experience and look forward to continuing to use the platform. Pros Mt. Olive Early Learning Center has had a very positive experience using ADP Workforce. The system is easy to use for both management and employees, making payroll and timekeeping much more efficient. Our staff quickly learned how to clock in and out, check their schedules, and access their pay information with very little training. The customer support team has also been responsive and helpful whenever we have had questions or needed assistance. Their guidance has made the transition to the platform smooth and stress-free. One of the features we appreciate most is the time tracking. It has made it much easier to monitor employee hours, reduce errors, and simplify payroll processing. Overall, ADP Workforce has saved our administrative team valuable time while providing an easy-to-use solution for our staff. We are very satisfied with our experience and would recommend ADP Workforce to other childcare centers looking for a reliable workforce management system. Cons We've had a good overall experience with ADP Workforce. The system is easy to navigate, and our employees had no trouble learning how to use it for time tracking and payroll. It has definitely helped make managing our workforce more organized, and the customer support team has always been friendly and helpful when we've had questions. My biggest concern is the cost. As a small childcare center, ADP Workforce is a little more expensive than we would like. While the platform works well and offers great features, it can be hard to justify the price for a smaller business with a limited budget. If ADP offered more affordable plans for small businesses, it would make the experience even better. Overall, we're happy with the product and the service we just wish it was a little more budget-friendly for businesses like ours. Review Source DB Delicia B. HR Supervisor Non-Profit Organization Management Used the software for: 2+ years ### "ADP Workforce Now" August 4, 2026 3.0 Overall the system can do the job it just does not do the job as well as other systems available in the market today. Pros I like the functionality of the system and all of the fields that are available. The ease of use for employees. Cons I am not a fan of the reporting function, customer support takes a long time at times to follow up with you, they make updates and do not notify you that updates are coming, they just happen. Review Source SK Sandra K. Senior Vice President of Finance Non-Profit Organization Management Used the software for: 2+ years ### "ADP Workforce Now a good solution for your Payroll needs." May 12, 2026 4.0 The value for money is fair for the size of our company - it's based on the number of employees. It's easy to use and we are able to find work arounds for our specific needs. The set up menu allows us to limit access to specific menus depending on the department or manager level. Pros Time Tracking and Reporting - we are able to create custom reports to match our contract reporting. We can download timecard reports with notes and approvals. Cons Customer support. The do not appear to have knowledge for unique company needs. As an example some of our employees disappeared from our reports and our payroll register for no reason. We found out they were archived, customer support told us we were too large of a company and we were filling up our storage. We have 1200 employees, I do not think for a company that is too large for ADP to handle, they've been around for many years and I have to believe there are other companies with a lot more employees. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing ADP Workforce Now We had Paycom before Paylocity and at the time Paycom was more difficult to use and customize reporting that we needed for the contracts. Paycom was a much higher price than ADP. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Additional reporting options available and the automation of our payroll entry to our Sage accounting software. Review Source AG Anthony G. Wholesale parts sales mgr Automotive Used the software for: 2+ years ### "Ado review" June 25, 2026 5.0 Use it every day in many aspects of my role at work and for other employees to show it’s value to the team Pros All the necessary HR, I.T. , service award, health benefits rolled into one area makes it extremely helpful Cons Mobile app at times is very delicate and not always least to maneuver compared to the desktop but overall is good Review Source KL Kate L. Management Machinery Used the software for: 1-2 years ### "Recommend!" July 26, 2026 4.0 Overall, my experience with ADP Workforce Now has been positive. I used it regularly to access payroll information, benefits, tax documents, and other HR resources. The platform was reliable and made it easy to manage routine employee tasks through its self-service features. While some areas of the interface could be more intuitive, it provided everything I needed in one place and helped simplify day-to-day HR and payroll management. Pros ADP Workforce Now provides an intuitive, centralized platform for managing HR tasks like payroll, benefits, time tracking, and employee information. I especially liked the self-service features, which made it easy to access pay stubs, tax documents, and benefits information without needing to contact HR. Cons Some features can feel overwhelming at first due to the number of menus and options, and occasionally it takes a few extra clicks to find specific information. The interface could be more streamlined in certain areas to make navigation faster and more intuitive. Review Source VR Verified Reviewer Customer Service Expert Retail Used the software for: 2+ years ### "A Seamless, Time-Saving HR Solution" July 4, 2026 5.0 My overall experience with ADP Workforce Now has been excellent. The platform's ease of use makes daily tasks simple, resulting in significant time saving. It delivers highly accurate time tracking for payroll and robust reporting tools that provide clear, instant insights. Pros Excellent all-in-one HR tool. Streamlines payroll, tracking, and benefits effortlessly. Highly reliable. Cons Flawless experience so far, zero issues to report, smooth operation, and perfectly meets all needs. Wonderful payroll software. Review Source ER Ernesto R. Quality Assurance Financial Services Used the software for: 1-2 years ### "Great Customer Support Tool " June 22, 2026 5.0 My overall experience with ADP Workforce Now was positive. It is a reliable platform that helps simplify payroll, HR tasks, and employee management. While there is a learning curve due to the many features available, the system is effective, organized, and valuable for managing day-to-day HR processes. Pros liked how ADP Workforce Now brings payroll, HR, benefits, and employee information into one easy-to-use platform. It helped streamline processes, improve accuracy, and made it easier to access important information quickly. The reporting tools and automation features were also helpful for saving time and staying organized. Cons The platform can feel a bit overwhelming at first because of the number of features and options available. Some processes could be more intuitive, and navigating certain areas sometimes requires extra steps. However, once familiar with the system, it becomes much easier to use. Review Source VR Verified Reviewer Senior Technician Construction Used the software for: 1-2 years ### "older solutions are sometimes the best solutions for outsourced HR" August 14, 2026 4.0 Great! We've used it for as long as I've been working here and we have few complaints of the overall system. Pros we used this to help manage payroll and retirement contributions with our employees. For how old the brand is, they've managed to keep the tool very relevant! Cons The UI, in some areas is a little sparse. Feels like they could push the envelope a little bit with features, but I realize they're trying to maintain a simple environment that doesn't overwhelm users. Review Source TL Tenequia L. Office assistant Education Management Used the software for: 1-2 years ### "Wonderful product " August 3, 2026 5.0 I really like it. I would recommend for small businesses even large businesses. It’s cuts payroll time in half Pros I like how easy it made to manage payroll, manage everything even when your out of state your still able to keep track of clients and employees easily Cons At first it was hard to find certain things but once I took a minute too explore it became easier to maneuver through the site. Review Source Ginger H. HR Director Health, Wellness and Fitness Used the software for: 2+ years ### "The payroll and HRIS product needed for a workforce with many divisions with complicated pay" March 9, 2026 4.0 Overall, ADP WFN was a great partner and provided all our needs. They always had great customer service. We used just about all their products from recruiting, onboarding, HRIS, payroll, benefits, performance, tax and banking, COBRA, garnishment services, etc. I also had the privilege of serving a couple years on their advisory board. This showed me how much they care about their product and their customers. Pros The individualized customer service. The product is great and covers your needs but needs updating. For the most part, the modules have a seamless work flow. Cons The need for updates and easier navigation. Some of their modules just need an "updated" look and feel. Switched from [AmeraCare](https://www.capterra.com/p/98715/AmeraCare/) Americana was more of a financial platform. It was also outdated. We were limited with features and people management. The company was growing and it was an essential move. Those who were involved with company deployment and implementation were not experienced so it was a challenge for us. We did get through it but a company with IT experienced employees working with the team of users would have made the experience better. Review Source EK Emma K. Office Manager Construction Used the software for: 6-12 months ### "A Learning Curve That's Worth It" October 21, 2025 5.0 My overall experience with ADP Workforce Now has been pleasant - the amount of assistance I've received from our ADP team has proved to be worth the price, and after a few learning experiences, it's a simple software to use as long as you know where to look. It's modern, it's fast, and ADP as a whole is very transparent with maintenance & shutdown times. Pros The feature I appreciate most about ADP Workforce Now is the customer service. Each person on our ADP team has been more than helpful and is willing to answer any question, no matter how many times you've asked. I'd say the ease of use comes with practice and depends on how complex you want your dashboards - for my company, we do not utilize the time tracking function, but have found that ADP is one of the most widely integrated softwares out there - it can essentially talk to any app. Cons One thing that I dislike about ADP Workforce Now is that it can feel overwhelming at times if you don't keep up with the meetings, and if your company does not have the time to prioritize it. I will also note that some of the courses are outdated - it's possible there may be some human error involved, but many of the courses on ADP Learn to help you get used to the software do not function properly. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) I had just started out at my company when the switch was initiated, but from what I was told, Quickbooks could no longer handle what we needed - we required more complex features. Review Source Jason K. HR Director Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Terrible experience with Workforce Now" January 15, 2026 1.0 Awful. Never again. I switched to Paylocity after 1 year. I would never recommend ADP to anyone searching for a payroll provider. Pros Absolutely nothing. The service was terrible and the integration was poor. I did like the website but after that it wasn’t very helpful. Cons Everything. I could not link my 401k. I could not Get accurate reports. And payroll processing was terrible. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing ADP Workforce Now Cost. Ease of use. Reporting. Promises made by sales. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Ease of use and cost savings. These never materialized Review Source Mallory T. Executive sous chef Food & Beverages Used the software for: 2+ years ### "ADP because there’s not many other options. " March 6, 2026 3.0 Overall it is still a good product as long as you don’t forget your log in credentials and you learn to navigate it for some employees because it’s not user friendly for those who aren’t tech savvy. Pros Adp works with software such as quikbooks so that employees can upload their W2’s directly. It is a great time saver and helps prevent errors. Cons Adp is not easy to get into if a password if forgotten. It usually relies on a second party to help with a password reset. My worst nightmare from years of experience with ADP is getting locked out. Another issue is if you used it with another company it will sometimes tie that company in. Alternatives considered [HotSchedules](https://www.capterra.com/p/52611/HotSchedules/) Reason for choosing ADP Workforce Now It’s what my company uses so I didn’t have another option Review Source VR Verified Reviewer Owner Human Resources Used the software for: Less than 6 months ### "Satisfied customer " May 17, 2026 5.0 My overall experience with \[ADP Workforce Now\](https://www.adp.com/what-we-offer/products/adp-workforce-now.aspx?utm\_source=chatgpt.com) was positive. The platform provided a reliable and efficient way to manage payroll, HR, benefits, and employee data in one place. While there was a learning curve with some advanced features, the system helped streamline daily workforce management tasks and improved overall operational efficiency. Pros What I liked most about \[ADP Workforce Now\](https://www.adp.com/what-we-offer/products/adp-workforce-now.aspx?utm\_source=chatgpt.com) was its all-in-one HR and payroll functionality, which streamlined administrative tasks and improved overall efficiency. The platform was user-friendly, reliable, and made employee management much easier. Cons What I liked least about \[ADP Workforce Now\](https://www.adp.com/what-we-offer/products/adp-workforce-now.aspx?utm\_source=chatgpt.com) was that some features felt complex to navigate, and certain reports or customizations required additional training to use efficiently. The system could also be slow at times during payroll processing or updates. Review Source RA Rochel A. Delivery Station Associate Consumer Goods Used the software for: Less than 6 months ### "Workforce Resourcing" June 13, 2026 4.0 As a person who has applied companies who uses ADP Workforce Now it gives a security and makes my application easier to where you have the same software runs only for your payroll but with the employment processes Pros I have fully utilized this platform as an employee. The ability of it to integrate payroll system and now the employment system makes it easier to set up payroll account. It streamline the process not only for the employee but also for the employers who uses ADP workforce now. I am exploring this software in building my own cleaning business nd I will definitely get this if I need to increase my man power. Cons It is reliable because when I lost access on my payroll account through my company website. The ADP workforce integration of its employees records of the company payroll records regardless you are no longer have access to the payroll record in the company website. Review Source Alejandro A. Community Director Management Consulting Used the software for: 2+ years ### "Honest feedback on ADP " February 10, 2026 5.0 My overall experience has been nothing but positive, from managing timecards to benefits implementation; they make it very user-friendly, and I enjoy that. Pros Ease of use is definitely my favorite thing about ADP - I like that everything is organized, and you can easily check on time tracking as well as reports. Customer support is always very helpful, and they have top-notch communication. You definitely get what you pay for: quality service and value for money. Cons I would have to say the main Home page- I love the fact that they have several items posted. However, it looks too crowded for my liking Review Source VR Verified Reviewer IT support Computer & Network Security Used the software for: 2+ years ### "Efficient and Reliable HR & Payroll Solution" May 25, 2026 5.0 Overall my Experience with ADP workforce Now has been very positive. It streamlines HR and payroll tasks, Improves efficiency, and provides reliable tools for managing employeesand reportings in one centralized platform Pros ADP workforce Now, been a game-changer for our HR and payroll processes. Its reliable easy to use, and keeps everything centralised in one platform. The self-service tools and reporting features save a huge amount of time and improve overall efficiency. Cons What i liked least about ADP workforce Now was that some features can feel overly complex at first, and customization/reporting may require a learning curve for new user Review Source AM Anita M. Finance Director Health, Wellness and Fitness Used the software for: 2+ years ### "great payroll processing, lack of quality customer service" November 17, 2025 4.0 As far as processing payroll and getting people paid ADP is great. Trying to work with them programming advanced reports or General Ledger programing it gets pretty frustrating. Pros Payroll processing efficiency and accuracy is their strongest asset. When there is something that is out of the ordinary it is difficult to find the right person to assist you. Cons When working with ADP we never get to work with the same individual, resulting in a long discussion of us trying to explain our problem over and over again. You cannot call the same person, and no one takes any responsibility for accountability for advice given or action taken. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) moved our accounting system to Sage Intacct Review Source cynthia R. Clinician Mental Health Care Used the software for: 1-2 years ### "ADP Equals Money" April 30, 2026 5.0 ADP has been successful allowing me to stay up to date. It allows me to ensure that my workplace is distributing and reporting my work hours Pros I have been using ADP as part as my workforce payroll system and has been really effective to be able to go on and see my pay stubs, my hours and my benefit time. It was really easy to set up on my mobile phone since I'm always on the go. The app is free to use and updates effectively. Cons The only time I had an issue with ADP when when I was trying to learn how to navigate my different jobs using ADP. Review Source MC MARLEEN C. registrar Hospital & Health Care Used the software for: 2+ years ### "EASY USE OF ADP" June 8, 2026 5.0 I LOVE THIS APP AND I LOVE USING IT ALL THE TIME I NEVER REALLY HAS ANYISSUES WITH IT AND IF SO WHEN YOU CALLED THEY FIXED IT NO PROBLEM RIGHT AWAY Pros I WAS ABLE TO LOOK UP ALL MY PAYSTUBS AND MY W2S ALL IN ONE PLACE WIH NO PROBELMS AND IT WAS REALLY EASY TO USE and free to use Cons I DIDNT REALLY EVER HAVE A PROBLEM WITH IT AND I WAS ABLE TO LOG IN FROM ANYWHERE I WAS I LOVE THIS APP it was such an easy setup of the app Review Source BP BRITTANI P. Phlebotomist, CMA Hospital & Health Care Used the software for: 2+ years ### "Great for your company " May 12, 2026 5.0 I have been using ADP with a handful of companies now and while some of the companies use it differently and add-ons the ease of knowing what you are getting and how to navigate the website is so comforting. Pros I am very pleased with the ease of using the website. Super easy to navigate and the customer support is very helpful. Communication between employer and employee is a breeze. Once given username it's a breeze to set up. Cons The initial sign in can be confusing but after that it's a breeze. Resetting passwords and changing passwords is easy. Review Source NK Navpreet K. Team Leader Public Relations and Communications Used the software for: 2+ years ### "conveninet and powerful tool" May 15, 2026 5.0 One of the strongest aspects of ADP Workforce is its payroll accuracy and reporting tools, which save time and improve efficiency for organizations. The employee self-service features are also convenient and reduce the need for manual follow-ups. Pros ADP Workforce is a reliable and user-friendly platform for payroll, HR management, scheduling, and employee records. Cons Some features can be difficult o understand for new users. Certain tasks require multiple steps to complete the process. Review Source RO Ryan O. Wholesale Account Director Telecommunications Used the software for: 2+ years ### "Good but clunky!" March 2, 2026 5.0 I am pretty good with this, We also have to maintain a separate login to WORKDAY which is odd you would think it would be the same login/password. Pros Value for Money Customer Support Ease of Use Reporting Communication and end of year W2 makes it easier to get things organized at TAX time! Cons I really have to say ADP makes you setup a different profile every time you join a new company which is fine but the problem is it does not link other historical data from previous jobs that used ADP. So that makes it hard to keep track of login/passwords. Review Source STE Sai Teja E. Construction Project Manager Civil Engineering Used the software for: 6-12 months ### "Reliable HR and Payroll Management Platform" May 19, 2026 4.0 Overall, my experience with ADP Workforce Now has been positive. It helps streamline payroll, time tracking, employee management, and reporting. Once you become familiar with the system, it is reliable and helps keep HR and payroll information organized. It is a good platform for businesses that want to manage workforce-related tasks more efficiently. Pros ADP Workforce Now is very useful for managing payroll, employee information, time tracking, and HR tasks in one place. The system is organized, easy to access, and helps save time compared to handling everything manually. I also like that reports can be generated when needed, which makes it easier to review payroll and employee records. Cons Some features can take time to learn at the beginning, especially during setup or when trying to customize reports. The system can sometimes feel a bit complicated for new users, and customer support response times could be improved. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.