ADP

WorkforceNow

4 / 5 1024 reviews

Who Uses This Software?

ADP Workforce Now serves clients across nearly every industry who are looking to manage their human capital management needs across HR, payroll, benefits, talent, time & labor, analytics and more.


Average Ratings

1024 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ADP
  • www.adp.com
  • United States

About WorkforceNow

Save time and money and gain peace of mind with ADP Workforce Now, the easy-to-use and complete human capital management solution for companies with more than 50 employees. Built from the ground up with a single database, the fully integrated ADP Workforce Now suite features Human Resources, Payroll, Benefits, Talent Management, Time & Labor Management, Compliance, and HR Analytics capabilities. Workforce Now also integrates simply and securely with other HR and business applications.


WorkforceNow Features

  • Applicant Tracking
  • Attendance Management
  • Benefits Management
  • Career Development Planning
  • Compensation Management
  • Compliance Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Appraisal
  • Recruiting Management
  • Self Service Portal
  • Succession Planning
  • Time Off Management
  • Timesheets
  • Training Management
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

WorkforceNow Reviews Recently Reviewed!


Capterra-loader

Awesome Service

May 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: While working at my previous job we used ADP services for payroll. I received a debit card which my pay was uploaded to sms username and password to have access to my pay check stub and tax information. I really like the security and format of this application.

Cons: There is nothing really bad to say snot this software other than the format takes some getting used to.

Workforce at some point at a later time

May 16, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: This product houses all of the information about my employment status, professional profile, and tax documents and history. As a repository, it has a lot of room to support me as an employee.

Cons: Sadly, the product is either not well formed for a modern workforce it is not maintained well by my institution. The information is regularly incorrect, the password is different from my institution account, and I cannot submit any requests for updates through the system. I have to separately email my HR department for changes.

Vendor Response

by ADP on May 24, 2018

William - Thank you for taking the time to review our WFN product. I am happy that you can find all your information in one place using WFN. I would suggest working with your system administrator on any of your data that is not correct, as your company is required for the accuracy of that data. If they have any questions or issues on how to make updates in WFN, they can reach out to their dedicated Account Manager for help.

A company that i use to sell for used this as their way to pay me.

May 16, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This program is easy to use and navigate. It is easy to enroll, login, and set up an account as a person to get paid. Costumer Service was nice and pleasant.

Cons: I wish there was an easier way to get my paychecks and put it in my own account. but i do like having the debit card.

Overall: Easy to set up an account with your work place.

Employee user for paycheck related items

May 16, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Convenient online access to paystubs and tax information. Envrionmentally friendly since I don't have to pick up paper stubs ever week.

Cons: Menu and overall design is old-school. Could use an updated look and modern feel. It would also be nice to have some customizable options for the dashboard.

Great HR tool

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Saves time on several HR needs.It reduces administration time and helps you keep track of employee time and attendance.

Cons: A bit of a learning curve to use but once you get a hang of it then it is worth the cost. it is just a bit costly.

Overall: Helps reduce time

ADP WorkforceNow was a life saver for my growing business!

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: ADP WorkforceNow put me at ease when I was struggling the most with my growing company allowing me to put more time into where it was needed most!

Cons: There was a definitive learning curve on some of the features, however, anywhere I got stuck the Customer Support was there to help me along.

Used to look at Pay Checks from Work

May 15, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It is a basic system, fairly easy to use and browse through. Was excellent in order to look at the Pay Checks and Tax Forms from my work.

Cons: It is a very basic software. The look and feel is very old and it takes time to load the pay check PDF's up when you want to look at them.

loved using adp when i did for payroll

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: really easy to use and keep track of people's payroll. no issues with it and great customer service.

Cons: i felt it was super easy to use and really enjoyed it, so there wasn't any cons that i ran into in this software.

great software to use.

May 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that it's very functional and does exactly what it needs to do without any complications.

Cons: Honestly, there is not much dissatisfaction from this program. I am very content with this software.

I have been using ADP software for more than 20 years, it is great, I can't complain, it's worth it.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use, customer service support is great, the program is user friendly, they provide support online too.

Cons: The reports section is still somewhat complex, reporting should be a little easier to process.
Otherwise no complains.

Overall: I process payroll for 250+ every week, the company employees get paid on a weekly basis.
They are union and non union employees, it also includes out of state employees.
The program is easy to use, user friendly, we can process payroll from anywhere in the country.

Capterra-loader

Always have trouble logging in to their app but overall it's a functional app.

May 15, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I can clock in and out from my phone with location services on. I can always quickly look up my pay stubs and hours from my phone

Cons: App crashes a lot and logging in constantly fails. Also it would be nice to have my jobs separated on my login.

Useful but limited.

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: ADP workforce is the easiest way to request time off. All I have to do is log off and select the day I want off and wait for it to be approved. My vacation balance is counted for me so I know how many days I can afford to take off.

Cons: ADP is only useful if the company you work for puts the information you are looking for in it. We have all of the benefit documents, vacation information, holiday information, pay information. If you are looking for specific info such as the maximum number of sick/vacation hours you can accumulate you will have to look in the employee handbook which unfortunately we do not have posted in ADP.

Very informational but sometimes difficult to navigate

May 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Lots of information can be kept and tracked in a neat format. Historical records are also very helpful when going back several years.

Cons: The Graphical User Interface can be a little klugy and hard to navigate. The app is also very difficult to navigate

Easy!

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate. Shows all alternatives to contact different departments if needed, change profile info , check pay stubs , upload accounts

Cons: Not found any cons however user name had to enabled with your employers domain email at the time I usd it . I did not like that just because I wanted to have access of it for future W2 , it might be different now.

Vendor Response

by ADP on May 22, 2018

Ingrid - Thank you for taking the time to review our WFN product. So happy to see you found WFN easy to use and navigate.

Good! Keeps everyone on track!

May 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We love ADP/WorkforceNow! The control that it gives employees is second to none. I love that i can check how many PTO days i have at any time! I can even see if I have vacation pending.

Cons: Occasionally I will run into errors while using this product. Never anything that causes any huge issues.. mostly lost time.

Simple and good software

May 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great human resources software. It easy to track the employees vacation requests, perfomances reviews and employees information.

Cons: Could not found anything that i dislike. Just the problems adapting to a new application and discover the functionalities.

Effective and information is readily available

May 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I can download the app and check the information that I need. Whether its past checks or the hours worked.

Cons: I don't like that all company's, do not use ADP service. I can't see why they would want to miss out on ADP and what they provide.

Vendor Response

by ADP on May 18, 2018

Hi Keri - Thank you for taking the time to review our WFN platform! We appreciate your business and loyalty to ADP!

Pretty intutive tool. Overall a very nice experience.

May 11, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: User friendly and easy to navigate. I love the software overall. Wonderful User interface and intuitive.

Cons: Nothing negative. It would be better if the mobile app experience is enhanced. Sometimes the mobile app gets stuck.

Intuitive Design, Feature rich and slow

May 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The Design of the program on the front end makes for a quick easy to use
It has tons of features to support just about any company

Cons: The software runs slow very often to the point of detriment for employees.
logging in can be a hassle

Vendor Response

by ADP on May 18, 2018

Hi Charles - Thank you for your review of ADP's WFN. I am glad that the system is easy and intuitive for you to use!

It works

May 11, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: It does what is necessary for HR software, storing important documents and housing request processes.

Cons: It is not what I would call intuitive. I tend to have to click around for a while before I can figure out how to do basically anything. I avoid going in there because I find it to be a time waster - and I often still have to ask a colleague for directions.

Vendor Response

by ADP on May 15, 2018

Hilda - Thank you for your feedback. We want your experience with WFN to be exceptional. I would be happy to connect you with an ADP resource who can walk you through navigation, and who can suggest some additional reference material to make things easier for you. Please feel free to reach out directly. Lori.wilmot@adp.com

Our company uses this software and it great for providing all the answers without having to call

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that all of my information on pay, insurance and work related information is in one place. It saves so much time when simple questions come up

Cons: Nothing really so far - I used the system for a few months and have no issues - very easy to navigate and find what you need

Vendor Response

by ADP on May 18, 2018

Hi - Thank you for completing a review of our WFN platform. It is great to hear that all of your information is able to be accessed in one place and allows you to save time!

Capterra-loader

Overall mediocre.

May 11, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I like the accuracy of time stamps is important for this software. Accuracy is everything when it comes to employee payment

Cons: I disliked the user interface very much. Sometimes the program would lag and it can be easy to loose your spot.

Overall: People got paid. Not much else to be said.

Vendor Response

by ADP on May 18, 2018

Hi Matthew - Thank you for your review of our Workforce Now platform. It is always great to hear how accurate our system can be, but I apologize for your system lag at times.

Love to have access to my personal info all in one place.

May 11, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that i can view my paychecks anytime. W2 forms are available. Hours of vacation, sick time, Insurance coverage all in one place.

Cons: I had an issue with viewing my total accumulative vacation hours and i went to my HR and couldn't help, so I turned to ADP and I didn't get the help I needed.

Vendor Response

by ADP on May 18, 2018

Hello Alonzo - Thank you for submitting a review of our WFN platform. It is great to hear that you can access our system from anywhere and that you are utilizing that aspect of our system. I apologize for the less than stellar experience you've had with our support team, however, this could have been due to you not being an authorized person to speak with from your company. Please reach out if you are still experiencing this issue: Anthony.Woodard@adp.com

Occasional user of the mobile and web applications

May 10, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that I am able to access the software from anywhere. I feel like it's very secure and has great information.

Cons: I would love to be able to create my vacation requests from the web application. For some reason we are only able to do this from the mobile app.

Vendor Response

by ADP on May 18, 2018

Hi - Thank you for your review of our WFN platform. I am happy to see that you are able to access our system from anywhere and are utilizing our mobile app!

Capterra-loader

As a director of a preschool, I manage 40+ employees and use WorkforceNow daily.

May 10, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I really like the functionality of the employee schedules, employee timecards, time off, and payroll.

Cons: Our employees use their mobile phones to clock in and clock out during the day, and the functionality of the mobile app is inconsistent.

Vendor Response

by ADP on May 18, 2018

Hi Corey - Thank you for your review of our Workforce Now system. It is great to know that your employees and yourself are utilizing our mobile app to save you time!

It works for us!

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This product is easy to set up for your business. We haven't suffered any glitches. Our employees verify their schedules with ease!

Cons: Just like any software, there is a learning curve. I guess the only negative that I go through is it is slow for the software to load on my computer. It must utilize a lot of memory to get on-board.

Vendor Response

by ADP on May 18, 2018

Hi David - Thank you for completing a review of our WFN system. I am happy your implementation of our platform was easy and that you are up and running flawlessly.

Capterra-loader

It does exactly what I need it to.

May 10, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It has kept track of paystubs from years back that I wasn't even aware were being kept. It has allowed me to see my important documents quickly and without hassle

Cons: Biggest con is trying to remember the password, it asks for the most complicated password you can possibly make and then I forget it immediately

Overall: I got my tax documents online without the need of waiting weeks or months for it to be mailed to me.

Vendor Response

by ADP on May 18, 2018

Hi Preston - Thank you for completing a review of our WFN system. I am glad our platform makes it easy for you to track your pay stubs and important documents.

This system is used when submitting my timecard, request time off, review paycheck details, etc.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use. It has many features, but it's not confusing to find exactly what I need to get the information.

Cons: I've not personally come across anything in the program that I don't like. As I stated previously it has many features, but I only need to use a select few, therefore, I've not come across any problems in the software for my specific use.

Overall: It's very important because it's what I need to do in order to get my paycheck!

Vendor Response

by ADP on May 18, 2018

Hi Andrena - Thank you for your review of our Workforce Now platform. It is great to hear that our system is easy and intuitive for you to use!

Daily user of the adpwork force

May 10, 2018
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support

Pros: I gotta say to find anything positive about this is very difficult. But the system is full of bells, whistles, report options.

Cons: Their web interface is plagued with browser incompatibility , slow responses, bad technical support that blames the end user first.

Vendor Response

by ADP on May 18, 2018

Hi - Thank you for reviewing our Workforce Now platform. I am sorry for your less than stellar experience and would like to connect with you more on this. Please reach out to me directly: Anthony.Woodard@adp.com

Great product

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This product is easy to use and intuitive when looking through how to create reports and items to use. Lots of features Decent customer service

Cons: Kind of pricey, although the price is worth it when the customer service and product is so easy to use

Love this software.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The best of this software is that if you buy all modules you will have a complete HR/Timekeeper/Payroll all in one.

Cons: This software is a little expensive. Updates are frequent and sometimes you do not have the time to read or see all the learning bytes sent regarding the updates. It does have space for improvements in terms of making it easy to users do one change in same screen if related.

Vendor Response

by ADP on May 18, 2018

Hi Maria - Thank you for reviewing our WFN platform. I am glad that our system is a one stop shop for all of your HR needs!

ADP has improved so much over the last few years

May 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I like how they set the system up and have information available that is specific to me. Always felt like these systems were outdated but now WorkforceNow has helped ease that. I can accomplish things in it like seeing paychecks, setting up transit payments and more.

Cons: I don't have many now that we integrated this into our usual systems. It no longer stands on its own. It talks with our other systems and has the correct information fed into from our company.

Vendor Response

by ADP on May 18, 2018

Hi Matt - Thank you for reviewing our Workforce Now platform. It is great to hear that your implementation of our system has been a smooth transition for your company. We appreciate your business and loyalty to ADP!

Frustrating to learn, helpful system to have

May 10, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that it keeps all of our employee information in one place. I like that I can pull reports and get information fairly quickly.

Cons: It is not user friendly. It is difficult to rehire employees that have returned. Customer service is hard to reach and slow to fix actually issues. It's hard to get to the root of problems.

Vendor Response

by ADP on May 18, 2018

Hi Kelsey - Thank you for reviewing our WFN platform. I am glad that you are able to track all of your employees information in one place. Also, we offer many training pieces online that may help you navigate our system. Please reach out to me directly if you need help finding these resources: Anthony.Woodard@adp.com

ADP is versatile for any kid of company

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Great to use and highly recommended.

Pros: Employees can easily track their time cards, employees can also view their tax information and can access their pay stubs and other employment information. Saves paper by being able to keep track of such important stuff and have it all available when needed.

Cons: Not much of anything negative to say about this software, it is great for companies of any size I think but can be pricier than other options for small businesses that do not want to spend so much on this factor.

Vendor Response

by ADP on May 15, 2018

Alejandra - Thank you for your review of our WFN product. So happy to see that implementing WFN has given your employees easy access to track their time, pay, tax and other information.

Very helpful payroll software

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The support team is extremely helpful. They are very knowledgeable and nice. They solved my problems effectively and fast.

Cons: The fee is a little high for small businesses like us, especially when you need to go back and amend the forms you previously filed.

Overall: Payroll processing

Vendor Response

by ADP on May 18, 2018

Hi Biaodeng - Thank you for completing a review of our WFN system. It is always great to hear our exceptional service teams get shouted out!

User Interface

May 09, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The user interface for ADP is relatively reliable, with a few bugs that could be easily remedied with developer attention. My use is primarily for paycheck and benefits tracking and to obtain annual W 2s.

Cons: The change options is not always intuitive, difficult to save changes or to find the place changes should be made. I have attempted to make changes to personal information only to have the system notify me over again that I needed to complete the form.

Love to get paid

May 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is easy to input your time for the day or week and you can label by lunch or meeting or whatever you want.

Cons: Some features could be a little more user friendly. It is hard to find some area like pto and how to find your paystub.

Vendor Response

by ADP on May 18, 2018

Hi - Thank you for completing a review of our WFN system. I am happy to see that you find our Time module to be helpful!

Workforce

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to input my daily time totals. The update to the system makes it easy to input time and go back and remove an approval if you make a mistake.

Cons: The new update is a bit tricky to figure out at first due to the way that you can easily input a character in the wrong field but it doesn't noticeably advise you what error.

Overall: It allows me to input my time daily and track my hours worked and also PTO and Sick time avaiable.

Vendor Response

by ADP on May 18, 2018

Hi Schqueatta - Thank you for reviewing our Workforce Now platform. It is great to hear that you find our system to be easy and intuitive to use! Some updates can be different at first, as you stated, but if you are still having any issues, please reach out to me directly: Anthony.Woodard@adp.com

Simple and no-frills HR software

May 08, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Good HR software, it will give you all of the info you need about your workplace. Salary, vacation requests, performance reviews are all there. Very handy.

Cons: Sometimes it's hard to get around the site, but not impossible. It's also hard to manage time off requests here.

Vendor Response

by ADP on May 11, 2018

JC - Thank you for your review and feedback on our WFN product. So happy to see WFN gives you access to all the information you need to manage your pay, vacation and performance information. I will pass your comments on navigation and time off to our developers.

Not bad

May 07, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is not bad to see you payroll. We used it for a while at the job. Really simple to use.

Cons: The customer service wasn't the best so that is why the company decided to change the program for another one.

Vendor Response

by ADP on May 18, 2018

Hi Stephane - Thank you for reviewing our Workforce Now platform. I am sorry you have had a less than stellar experience with our service teams and depending on when you left, we have made significant changes to our service model. If you would like to learn more about this, please reach out to me directly: Anthony.Woodard@adp.com

ADP is a great centralized location to access documents and other job-related information

May 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that it's a localized interface where you can access all of the information you'd need to as it relates to your job, tax forms, work information, etc. It makes it easy to clock in, clock out, and review schedules. Everything is in a logical location and maintains compliance.

Cons: There are some instances where functionality isn't necessarily the easiest - the message center can be a bit tough to navigate and I've had a couple of times where unread messages will continue appearing as unread even though I clicked through them. For the most part I'd say I've been very happy with ADP, it's just a couple of minor things like that that pop up from time to time.

Vendor Response

by ADP on May 18, 2018

Hi - Thank you for reviewing our Workforce Now platform. I am glad you view our software as a one stop shop for all of your HR needs. Also, we have many training resources online that may help you navigate our system.

ADP Workforce

May 07, 2018
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
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Pros: ADP Workforce now does provide a number of helpful resources, pulling together key employee data and benefits (including coupons/discounts available through the organization). Having all of these resources in one place is certainly a helpful and ongoing tool for employees.

Cons: Although the web-based nature of the tool is helpful, the design is incredibly outdated and difficult to use. The design is flawed to the point that many of the employees within my organization regularly use it and yet have little to no idea of all of the benefits offered. Such software must be easy to use, especially where more vulnerable populations of employees may use the site as their primary access to HR.

Vendor Response

by ADP on May 10, 2018

Justin - Thank you for your review and feedback on our WFN product. I am happy to see that implementing WFN has allowed you to pull together your critical employee and benefits information. I have asked your Dedicated Account Manager to reach out and talk about ways we can help educate your employees, so they have a better understanding of the system, its features and navigation.

I have used ADP for 4 different companies and have learned that ADP can do anything.

May 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: Robust custom reporting, availability of any type of custom setup needed. Also tax filing services and customer service add to why ADP is worth almost any amount of money.

Cons: The upgraded Employee Archive feature can be confusing and annoying, specifically in regards to the ADP VOE services since archived employees seem not to be available to verifiers.

Vendor Response

by ADP on May 18, 2018

HI Veronica - Thank you for taking the time to complete a review of our Workforce Now system. I am glad our reporting module allows you to setup the custom reports you need. Also, thank you for shouting out our exceptional customer service teams!

Workforce is an easy to use software that allows users to control their time and watch their pay.

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is easy to use and allows employees and managers to track their timecard, watch their pay, and view that previous W-2's. There are many platforms this can be used on from a mobile phone browser, mobile app, tablet app, and computer browser. All of which work great and I have not had any issues with them yet.

Cons: There has not been any negative experience with ADP itself but with the mobile app. It takes more time for it to load and sometimes the features will disappear or appear to not be working. While they are doing updates their apps and websites are inactive.

Vendor Response

by ADP on May 18, 2018

Hi Morgan - Thank you for completing a review of our WFN system. It is great to know that our platform is easy to use and navigate!

Capterra-loader

ADP is quality and service you can depend on.

May 05, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Most of these softwares are very similar and I think do almost the same things, but what makes ADP stand out is their customer service. While I was getting to know the program or any time I have made a mistake since, ADP is so help and so fast with helping me through fixing it, I will never switch to another program.

Cons: No major cons, just your typical frustrations when learning new software, but that's when customer service was so great at helping.

Overall: The easiest way to handle all our financial business.

Vendor Response

by ADP on May 18, 2018

Hi Stephanie - Thank you for your review of our Workforce Now platform. Also, thank you for shouting out our Customer Service teams!

Difficult to find things and poor layout

May 05, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that it allows me to see my income statements and tax information, but any payroll software allows that.

Cons: The layout of the main menu is terrible; you can barely figure out how to even log out of a session. The information that's contained is extremely basic and the few graphs/charts provided aren't even helpful.

Vendor Response

by ADP on May 09, 2018

Allison - Thank you for your review and feedback on our WFN product. It is critical that we hear directly from our clients on what they like and what we can improve. I will share your feedback with our developers.

Used as part of my old job, easy to access

May 04, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to access interface with all of my information available for quick viewing. Simple to setup and access over time.

Cons: The interface seemed a little outdated. The amount of features available didn't seem very high. Have had issues with resetting passwords and/or getting emails.

Vendor Response

by ADP on May 07, 2018

Pierre - Thank you for your review and feedback. I am happy to see that you find the interface easy to use and set up. I will be sure to share your feedback on the styling with our developers.

This is an easy timekeeping program to use.

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of navigating through the portal. However, there are multiple options to present information and link to different sites related to my employment.

Cons: That you can only enter in three lines of time at a time and have to save, prior to entering in more time. If you don't, the system does not save the time and you have to start over. This is only a minor concern though, once you get used to that it is not a problem.

Vendor Response

by ADP on May 18, 2018

Hi - Thank you for reviewing our Workforce Now platform. I am glad our system is easy for you to use and navigate!

Extremely User-friendly

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So simple to use, everything you need in one conveinient location. I fell that is very secure with my information. Much better than keeping track of a bunch of paperwork.

Cons: I dont really have anything negative to say about ADP. I have not had any issues while using ADP for over a year now

Vendor Response

by ADP on May 18, 2018

Hi Thomas - Thank you for taking the time to complete a review of our Workforce Now system. We pride ourselves on making an intuitive platform and I am glad you are able to easily use it!

Best Payroll Manager I've used yet

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Great transparency into your finances and how it's divied up to places like your 401k or taxes, etc.
Very friendly user interface
Was easy to find everything I needed

Cons: Asked my HR manager to bypass the direct deposit 2 week security hold and she was unable to (I had to drive 2 hours for my paycheck)
That's been my only issue as of now

Vendor Response

by ADP on May 18, 2018

Hi Chaz - Thank you for reviewing our WFN platform. I am glad our system makes it easy for you to find everything you need!