--- title: "ADP Workforce Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ADP Workforce Now the right Payroll solution for you? Explore 7252 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/155895/WorkforceNow/reviews/" page_type: "reviews" language: "en" --- ADP Workforce Now 4.4 (7252) [View alternatives](https://www.capterra.com/p/155895/WorkforceNow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 4th, 2026 # Reviews of ADP Workforce Now Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews ER Ernesto R Quality AssuranceFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “It is a reliable platform that helps simplify payroll, HR tasks, and employee management. While there is a learning curve due to the many features available, the system is effective, organized, and valuable for managing day-to-day HR processes.“ June 22, 2026 GS Gift S Human Resources ClerkConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “However, the system administrator experience can be deeply frustrating; the legacy interface is notoriously rigid, generating custom reports is an overly complex chore, and finding consistent, prompt customer support often feels like navigating an endless maze of tickets.“ May 29, 2026 HD Haley D Accounting AdminMedical Practice, 501 - 1,000 employeesUsed the software for: Less than 6 months. “ADP Workforce Now offers a comprehensive all-in-one solution for payroll, HR, benefits, and time tracking which has been highly efficient for managing workforce operations in one centralized platform.“ March 2, 2026 Hallye N Operations ManagerMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: I used a free trial. “Poor customer support, steep learning curve, limited custom reporting, high cost, and lack of flexibility for complex workflows.“ March 26, 2026 HM Hailey M Hr GeneralistWholesale, 501 - 1,000 employeesUsed the software for: More than 2 years. “I found it to be a reliable and comprehensive platform for managing payroll, HR tasks, benefits, and employee information all in one place. While there was a bit of a learning curve at first, the system became much easier to navigate over time, and the automation features helped streamline many day-to-day processes.“ May 15, 2026 DE Dave E Maintenance TechGraphic Design, 51 - 200 employeesUsed the software for: More than 2 years. “The biggest headache is the lack of consistent customer support; once you're past the implementation phase, getting a straight answer from a human can feel like a maze of tickets and general mailboxes.“ April 14, 2026 AS Amy S Intake CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “ADP Workforce Now offers a good range of HR and payroll features in one platform. When everything works as it is supposed to, it’s great to have payroll, benefits, and employee data integrated in one system.““ March 23, 2026 RG Ruby G Patient AdvocateHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Less mobile access, timecard is hard to edit sometimes, hard to find certain features sometimes, security is nice but a little annoying to work around at times“ February 18, 2026 ## Showing most helpful reviews Showing 1-25 of 7252 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shawn M. VP HR Airlines/Aviation Used the software for: Less than 6 months ### "In a Sea of Payroll software, floats to the top" April 6, 2026 4.0 Overall good, except the customer service. If I have an issue I would like one person to handle it start to finish, whereas this I feel I"m calling into a call center and never get the same person twice Pros Payroll processing is straightforward, reporting is flexible, and employee data is easy to access and update. The platform helps reduce manual work and improves accuracy, which saves time and minimizes errors. I also appreciate the self-service features for employees, which empower them to manage their own information. Overall, it’s a reliable, user-friendly system that supports both efficiency and compliance, allowing me to focus more on strategic work instead of administrative tasks. Cons What I like least about ADP Workforce Now is that it can feel unintuitive and clunky at times, especially when navigating between different modules. Certain processes require more clicks than necessary, and the layout isn’t always as user-friendly as it could be. Reporting, while flexible, can be complicated to build without prior experience. Additionally, system updates or changes aren’t always clearly communicated, which can create confusion. Customer support can also be inconsistent depending on the issue. Overall, while it’s a powerful system, there are opportunities to improve usability and streamline the user experience. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/)[Blue Marble Payroll](https://www.capterra.com/p/231382/Blue-Marble-Payroll/) Features were more embedded in the software not a plug in like Paylocity Review Source AB Allyson B. PM Health, Wellness and Fitness Used the software for: 1-2 years ### "ADP is the way to go" June 20, 2026 5.0 For an HR or payroll administrator, it feels like driving a massive, armored tank: you know it is secure, it is highly compliant, and it will absolutely get you across the finish line on payroll day. However, it handles like a heavy vehicle—the steering is stiff, the dashboard is cluttered, and making a sharp turn (like running a non-standard report or fixing an implementation mistake) requires a lot of muscle. Pros ADP Workforce Now is a highly reliable, all-in-one HR platform that does a fantastic job of streamlining everything from payroll and tax filing to benefits administration and time tracking. Because it houses employee data in one centralized hub, it eliminates the headache of jumping between different systems and drastically reduces manual data entry. The platform is also widely praised for its robust, automated compliance features, which take the stress out of navigating complex labor laws, while its intuitive self-service portal empowers employees to easily manage their own tax forms, pay stubs, and time cards. Cons Honestly, ADP Workforce Now is great for having everything in one place, but it definitely has its frustrating sides. The system itself can feel really clunky and rigid—simple tasks take way too many clicks, and trying to pull a custom report is a total nightmare if you don't know exactly what you're doing. Plus, once you're done setting it up, the customer support is a maze; you usually end up dealing with a general call center instead of a dedicated person who actually knows your account. On top of that, their billing is incredibly confusing with random extra fees that constantly catch you off guard.. Review Source SQ Samantha Q. HR Manager Food & Beverages Used the software for: 2+ years ### "Years of Ongoing Issues with Tax Compliance and Support" November 12, 2025 3.0 My overall experience with ADP Workforce Now has been disappointing. Over the years, we’ve faced ongoing challenges with tax compliance errors and an implementation process that was poorly managed from the start. Customer support has often been difficult to reach, and when issues arise, resolution times are extremely long. The system itself is robust in theory but overly complex in practice, making simple tasks take far more time than they should. While ADP offers a wide range of features, the lack of reliable support and efficiency has made the platform frustrating to use and difficult to trust for critical HR and payroll functions. Pros ADP Workforce Now offers a comprehensive range of HR and payroll features in one platform. When everything works correctly, it’s convenient to have payroll, benefits, and employee data integrated in one system. Cons The biggest issues were with tax compliance and the long turnaround time to resolve problems. Errors often took months and even years to correct, which has created frustration, extra work, and a lot of liability in late fees in penalties. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) Reason for choosing ADP Workforce Now ADP seemed like it would be able to handle the complexity of our tax filing Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) We made the switch to ADP for better tax reporting and filing Review Source SK Sandra K. Senior Vice President of Finance Non-Profit Organization Management Used the software for: 2+ years ### "ADP Workforce Now a good solution for your Payroll needs." May 12, 2026 4.0 The value for money is fair for the size of our company - it's based on the number of employees. It's easy to use and we are able to find work arounds for our specific needs. The set up menu allows us to limit access to specific menus depending on the department or manager level. Pros Time Tracking and Reporting - we are able to create custom reports to match our contract reporting. We can download timecard reports with notes and approvals. Cons Customer support. The do not appear to have knowledge for unique company needs. As an example some of our employees disappeared from our reports and our payroll register for no reason. We found out they were archived, customer support told us we were too large of a company and we were filling up our storage. We have 1200 employees, I do not think for a company that is too large for ADP to handle, they've been around for many years and I have to believe there are other companies with a lot more employees. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing ADP Workforce Now We had Paycom before Paylocity and at the time Paycom was more difficult to use and customize reporting that we needed for the contracts. Paycom was a much higher price than ADP. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Additional reporting options available and the automation of our payroll entry to our Sage accounting software. Review Source RA Rochel A. Delivery Station Associate Consumer Goods Used the software for: Less than 6 months ### "Workforce Resourcing" June 13, 2026 4.0 As a person who has applied companies who uses ADP Workforce Now it gives a security and makes my application easier to where you have the same software runs only for your payroll but with the employment processes Pros I have fully utilized this platform as an employee. The ability of it to integrate payroll system and now the employment system makes it easier to set up payroll account. It streamline the process not only for the employee but also for the employers who uses ADP workforce now. I am exploring this software in building my own cleaning business nd I will definitely get this if I need to increase my man power. Cons It is reliable because when I lost access on my payroll account through my company website. The ADP workforce integration of its employees records of the company payroll records regardless you are no longer have access to the payroll record in the company website. Review Source AG Anthony G. Wholesale parts sales mgr Automotive Used the software for: 2+ years ### "Ado review" June 25, 2026 5.0 Use it every day in many aspects of my role at work and for other employees to show it’s value to the team Pros All the necessary HR, I.T. , service award, health benefits rolled into one area makes it extremely helpful Cons Mobile app at times is very delicate and not always least to maneuver compared to the desktop but overall is good Review Source KL Kate L. Management Machinery Used the software for: 1-2 years ### "Recommend!" July 26, 2026 4.0 Overall, my experience with ADP Workforce Now has been positive. I used it regularly to access payroll information, benefits, tax documents, and other HR resources. The platform was reliable and made it easy to manage routine employee tasks through its self-service features. While some areas of the interface could be more intuitive, it provided everything I needed in one place and helped simplify day-to-day HR and payroll management. Pros ADP Workforce Now provides an intuitive, centralized platform for managing HR tasks like payroll, benefits, time tracking, and employee information. I especially liked the self-service features, which made it easy to access pay stubs, tax documents, and benefits information without needing to contact HR. Cons Some features can feel overwhelming at first due to the number of menus and options, and occasionally it takes a few extra clicks to find specific information. The interface could be more streamlined in certain areas to make navigation faster and more intuitive. Review Source MC MARLEEN C. registrar Hospital & Health Care Used the software for: 2+ years ### "EASY USE OF ADP" June 8, 2026 5.0 I LOVE THIS APP AND I LOVE USING IT ALL THE TIME I NEVER REALLY HAS ANYISSUES WITH IT AND IF SO WHEN YOU CALLED THEY FIXED IT NO PROBLEM RIGHT AWAY Pros I WAS ABLE TO LOOK UP ALL MY PAYSTUBS AND MY W2S ALL IN ONE PLACE WIH NO PROBELMS AND IT WAS REALLY EASY TO USE and free to use Cons I DIDNT REALLY EVER HAVE A PROBLEM WITH IT AND I WAS ABLE TO LOG IN FROM ANYWHERE I WAS I LOVE THIS APP it was such an easy setup of the app Review Source ER Ernesto R. Quality Assurance Financial Services Used the software for: 1-2 years ### "Great Customer Support Tool " June 22, 2026 5.0 My overall experience with ADP Workforce Now was positive. It is a reliable platform that helps simplify payroll, HR tasks, and employee management. While there is a learning curve due to the many features available, the system is effective, organized, and valuable for managing day-to-day HR processes. Pros liked how ADP Workforce Now brings payroll, HR, benefits, and employee information into one easy-to-use platform. It helped streamline processes, improve accuracy, and made it easier to access important information quickly. The reporting tools and automation features were also helpful for saving time and staying organized. Cons The platform can feel a bit overwhelming at first because of the number of features and options available. Some processes could be more intuitive, and navigating certain areas sometimes requires extra steps. However, once familiar with the system, it becomes much easier to use. Review Source BS Brian S. Operations Manager Arts and Crafts Used the software for: 1-2 years ### "A Decent Payroll Management Tool" July 11, 2026 4.0 I've had a mostly positive experience with ADP Workforce Now, using it regularly to manage payroll and HR tasks. The user interface is intuitive, and the system's ease of use has streamlined our processes. However, occasional technical issues and limited customization options prevent me from giving it a perfect score. Pros ADP Workforce Now has been a pretty solid choice for our team's HR needs. We like the payroll management and time-off tracking features, which work well enough for our small team. The interface is easy to navigate, and we've had no major issues with data accuracy. Cons One minor annoyance is the lack of a built-in reporting tool for employee data. We have to export data to Excel and create our own reports, which takes a bit of time. It's not a huge deal, but it would be nice to have this feature integrated directly into the platform. Review Source Sandrine L. Team Leader Human Resources Used the software for: 6-12 months ### "Simple but safety issue" February 3, 2026 5.0 Amazing, clear, simple, daily use, neew an update on the safety and security. But nothing was flag other than that. Pros easy to use, friendly user, simple, everything is there. I love the feed, so my boss can post some information or learning process quickly. Cons The safety and security. It's been a couple time in a short time frame that all employee need to change their password because we hav an alert saying someone try to connect and it was spam to us. Switched from [ADP Workforce Now On the Go](https://www.capterra.com/p/231227/ADP-Workforce-Now-On-the-Go/) Because th cost was higher and we have so much difficulty to complete what we have to do and work with ADP. Review Source EK Emma K. Office Manager Construction Used the software for: 6-12 months ### "A Learning Curve That's Worth It" October 21, 2025 5.0 My overall experience with ADP Workforce Now has been pleasant - the amount of assistance I've received from our ADP team has proved to be worth the price, and after a few learning experiences, it's a simple software to use as long as you know where to look. It's modern, it's fast, and ADP as a whole is very transparent with maintenance & shutdown times. Pros The feature I appreciate most about ADP Workforce Now is the customer service. Each person on our ADP team has been more than helpful and is willing to answer any question, no matter how many times you've asked. I'd say the ease of use comes with practice and depends on how complex you want your dashboards - for my company, we do not utilize the time tracking function, but have found that ADP is one of the most widely integrated softwares out there - it can essentially talk to any app. Cons One thing that I dislike about ADP Workforce Now is that it can feel overwhelming at times if you don't keep up with the meetings, and if your company does not have the time to prioritize it. I will also note that some of the courses are outdated - it's possible there may be some human error involved, but many of the courses on ADP Learn to help you get used to the software do not function properly. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) I had just started out at my company when the switch was initiated, but from what I was told, Quickbooks could no longer handle what we needed - we required more complex features. Review Source VR Verified Reviewer Human Resources Manager Education Management Used the software for: 6-12 months ### "ADP WorkforceNow the HRIS for Success " May 21, 2026 5.0 Excellent! Professional and reliable. ADP Workforce Now is the HRIS for all companies seeking a clear and productive system. Pros ADP Workforce Now is by far the best HRIS I have experienced. From the recruitment module to its performance management module are an ease and productivity modules. Cons There is nothing negative to say about ADP. Customer service from implementation to set up has been a refreshing experience. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Increase in staff and customer service, forced us to seek an HRIS that will support us. Review Source AJ Austin J. HR Data and Technology Manager Hospital & Health Care Used the software for: 1-2 years ### "ADP- A strong and reliable partner with payroll, reporting, solution design, and more" September 16, 2025 4.0 Overall we are very happy with ADP. It costs a premium, but we happily pay it with the amount of value it provides for our teams and organizations. Pros The support and partnership regarding payroll and tax has been a huge value add. We have access to several teams ready and willing to work for us to help find solutions, for which we are very grateful. Also, custom reporting abilities in ADP are relatively robust and helpful. We also have dedicated access to a representative at ADP. He is more than tech support, he is invested in our problems and solutions, and makes time to help things go right for us. Cons ADP is large and slow to adapt. There are aspects we could or should have access to, but dont quite yet because the speed at which ADP moves and decides is that of a large company, which we understand. There is some rigidity in features and business responses that are sometimes necessitating workarounds. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[Rippling](https://www.capterra.com/p/172127/Rippling/) Reason for choosing ADP Workforce Now We felt more confident in a larger industry solution, and we were eager to work with the support ADP provides. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) reporting capabilities were greater in ADP. Review Source JM Jennifer M. Direct of Finance Transportation/Trucking/Railroad Used the software for: 1-2 years ### "The Best Provider " March 10, 2026 5.0 I love being about to login and create my own COI for a client immediately without waiting for an insurance provider. It speeds up the process and makes is look like we have it all together! Need a paystub- easy. Need last years W-2 again- one or two clicks to anything you need. Pros The user friendly website. You can do almost everything by yourself with a few clicks. It is very self explanatory Cons I honestly can not think of a single thing negative thing to say. Everything works amazingly. The customer service is fast and on point. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing ADP Workforce Now The customer service was far more involved with us and answered all questions Review Source HM Hailey M. Hr Generalist Wholesale Used the software for: 2+ years ### "Reliable All-in-One HR and Payroll Platform" May 15, 2026 5.0 Overall, my experience with ADP Workforce Now was positive. I found it to be a reliable and comprehensive platform for managing payroll, HR tasks, benefits, and employee information all in one place. While there was a bit of a learning curve at first, the system became much easier to navigate over time, and the automation features helped streamline many day-to-day processes. Pros What I liked most about ADP Workforce Now was how it brought payroll, HR, benefits, and time tracking into one platform. It made managing employee information much more efficient and helped streamline everyday HR tasks. I also appreciated the employee self-service features and the reliability of the payroll system. Cons While ADP Workforce Now has a lot of robust features, there can be a learning curve at first because the platform is so comprehensive. However, once users become familiar with the system, it can be very effective for managing payroll, HR, and employee information in one place. Some processes may take additional setup or training initially, but that also allows for greater customization to fit a company’s needs. Review Source VR Verified Reviewer Associate Director, Evaluation Non-Profit Organization Management Used the software for: 2+ years ### "Painless Payroll System" February 13, 2026 4.0 I have used ADP as both an employee and supervisor of several employees. Most of my interactions with the platform have been around tracking, submitting, and approving timesheets; updating tax info; and tracking benefits and PTO. Compared to other systems, it has been relatively painless. Pros My organization uses ADP as its payroll and benefits system, and I have used it as both an employee and supervisor. Its time-tracking features are fairly easy to use, especially for organizations where all time has to be billed to a particular code or account. It also allows easy tracking of benefits and time off. It also makes it easy to update tax info, personal data, and benefits contributions, saving me time from jumping through various HR hoops. I think that its mobile app is fairly easy to use, as well. While I am not an HR professional, using ADP has been much more painless for me, compared to other platforms. Cons For organizations like mine, where all time has to be billed to a particular code, I would appreciate if I could view the cumulative time billed to each code over a particular period. While certain members of our organization can see this info as administrators, my team has to keep track of this information separately. Review Source VR Verified Reviewer IT support Computer & Network Security Used the software for: 2+ years ### "Efficient and Reliable HR & Payroll Solution" May 25, 2026 5.0 Overall my Experience with ADP workforce Now has been very positive. It streamlines HR and payroll tasks, Improves efficiency, and provides reliable tools for managing employeesand reportings in one centralized platform Pros ADP workforce Now, been a game-changer for our HR and payroll processes. Its reliable easy to use, and keeps everything centralised in one platform. The self-service tools and reporting features save a huge amount of time and improve overall efficiency. Cons What i liked least about ADP workforce Now was that some features can feel overly complex at first, and customization/reporting may require a learning curve for new user Review Source Greg R. Customer Success Manager Education Management Used the software for: 2+ years ### "I do not recommend ADP" October 28, 2025 2.0 I don't like ADP. I've used it at 3 different companies over the last 10 years and my last experience with it was very poor. Pros ADP does have a lot of functionality to accomplish all of your primary HR management and payroll functions. Cons ADP is hard to use. The app is almost always down and they seem to have multiple versions of their app, so you never know what website or app you're supposed to be using. If you're not careful you'll login in to the wrong one and won't be able to find what you're looking for. Logging in and accessing the information is always hard. Review Source VR Verified Reviewer HR Coordinator Hospitality Used the software for: 2+ years ### "HR Coordinator " April 19, 2026 5.0 great in time tracking, communication and has great customer support. Pros its user-friendly and easy to navigate... also one main thing is that we can connect other platforms to it. Cons Uploading multiple documents was an issue due to file size limits, that was the only concern i would take into account but its not a major issue Review Source BS Brett S. Technical Writer Food Production Used the software for: 2+ years ### "Good Value Good Cross Functionality With Benefits Administration" December 12, 2025 5.0 Great value and functionality. ADP has a very reliable and secure website as well. There are a few things I would improve, but it's the best option for us on the market. Pros ADP is user friendly and has a lot of cross-functionality with our benefits administration. We have no plans to switch at the moment and are happy with service and our rep. Our employees can access all of their statements as PDF's and also do open enrollment. Cons Employees have to do a few extra steps to request time off. The pop-out menu is a little clumsy for requesting PTO. Review Source BP BRITTANI P. Phlebotomist, CMA Hospital & Health Care Used the software for: 2+ years ### "Great for your company " May 12, 2026 5.0 I have been using ADP with a handful of companies now and while some of the companies use it differently and add-ons the ease of knowing what you are getting and how to navigate the website is so comforting. Pros I am very pleased with the ease of using the website. Super easy to navigate and the customer support is very helpful. Communication between employer and employee is a breeze. Once given username it's a breeze to set up. Cons The initial sign in can be confusing but after that it's a breeze. Resetting passwords and changing passwords is easy. Review Source RO Ryan O. Wholesale Account Director Telecommunications Used the software for: 2+ years ### "Good but clunky!" March 2, 2026 5.0 I am pretty good with this, We also have to maintain a separate login to WORKDAY which is odd you would think it would be the same login/password. Pros Value for Money Customer Support Ease of Use Reporting Communication and end of year W2 makes it easier to get things organized at TAX time! Cons I really have to say ADP makes you setup a different profile every time you join a new company which is fine but the problem is it does not link other historical data from previous jobs that used ADP. So that makes it hard to keep track of login/passwords. Review Source STE Sai Teja E. Construction Project Manager Civil Engineering Used the software for: 6-12 months ### "Reliable HR and Payroll Management Platform" May 19, 2026 4.0 Overall, my experience with ADP Workforce Now has been positive. It helps streamline payroll, time tracking, employee management, and reporting. Once you become familiar with the system, it is reliable and helps keep HR and payroll information organized. It is a good platform for businesses that want to manage workforce-related tasks more efficiently. Pros ADP Workforce Now is very useful for managing payroll, employee information, time tracking, and HR tasks in one place. The system is organized, easy to access, and helps save time compared to handling everything manually. I also like that reports can be generated when needed, which makes it easier to review payroll and employee records. Cons Some features can take time to learn at the beginning, especially during setup or when trying to customize reports. The system can sometimes feel a bit complicated for new users, and customer support response times could be improved. Review Source NM N'dea M. Human Resources Technician Education Management Used the software for: 1-2 years ### "Confident in it's Features" October 31, 2025 4.0 ADP is a well recognized platform. I had the opportuntiy to use this platform in a private organization and it was used daily. When employees came into work they managed their start, lunch, break, and end times. The environment consisted of heavy scheduling and ADP made it easy to have set schedules or create schedules as needed. Also, based on hours, taxes, and payroll deductions entered throughout the year it provided us with accurate paystubs, and W-4 documents in a quick and easy manner. Pros ADP has a lot of good features that are easy to use. The features I have used were scheduling, time tracking, and management of payroll and paystubs. These features were easy to use as an employee and as an administrator. Being able to gather and distribute information was made easy because of this platform. Cons Some cons to this system were the timing of receiving critical information. There have been time where the system has gone down and employees were not able to put there hours in only in a timely manner which caused delays in payroll or for manual entry after a payroll cycle has closed. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.