--- title: "ADP Workforce Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ADP Workforce Now the right Payroll solution for you? Explore 7289 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/155895/WorkforceNow/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- ADP Workforce Now 4.4 (7289) [View alternatives](https://www.capterra.com/p/155895/WorkforceNow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of ADP Workforce Now Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews TJ Tamia J AdministrationHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “The best thing about ADP Workforce Now is how it brings payroll, HR, benefits, and time tracking together in one single, centralized platform, it has everything right in place for you.“ September 16, 2026 GS Gift S Human Resources ClerkConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “However, the system administrator experience can be deeply frustrating; the legacy interface is notoriously rigid, generating custom reports is an overly complex chore, and finding consistent, prompt customer support often feels like navigating an endless maze of tickets.“ May 29, 2026 JP Jessica P HR ManagerCapital Markets, 501 - 1,000 employeesUsed the software for: 1-2 years. “The payroll module syncs with HMRC tax codes automatically, so our team of five never has to manually adjust rates; the time‑tracking widget lets staff log hours in seconds, and the dashboard updates instantly, which keeps the finance cycle tight.“ September 19, 2026 LL Lynne L ManagerHuman Resources, 501 - 1,000 employeesUsed the software for: Less than 6 months. “While ADP Workforce Now offers comprehensive workforce management capabilities, I found that some features were not always intuitive to navigate, and generating customized reports or configuring advanced settings could require additional time and expertise.“ September 16, 2026 ER Ernesto R Quality AssuranceFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “It is a reliable platform that helps simplify payroll, HR tasks, and employee management. While there is a learning curve due to the many features available, the system is effective, organized, and valuable for managing day-to-day HR processes.“ June 22, 2026 TF Tiffany F Veterinary AssistantVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “The only negative thing I could say is that sometimes they don’t deduct enough in taxes but all you have to do is have your manager reach out to them and based on your income and a discussion with you accountant, you can have Adp adjust taxes.“ August 22, 2026 LL Lynne L ManagerHuman Resources, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I particularly valued ADP Workforce Now's comprehensive workforce management capabilities, including payroll processing, employee self-service, reporting, and HR administration.“ September 16, 2026 MW Melinda W OwnerArts and Crafts, Self-employedUsed the software for: I used a free trial. “Tasks like reporting or navigating between features can take extra time to learn, and customer support can sometimes be slow or inconsistent, which adds to the frustration.“ April 30, 2026 ## Showing most helpful reviews Showing 1-25 of 7289 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Katie T. Team Gymnastics Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Easy for All Ages; Some Connectivity Issues" June 29, 2026 4.0 Overall, we have liked the front end that most employees use, and the backend to do payroll. Whenever I need to check paystubs and whatnot, my login works seamlessly. Pros ADP Workforce Now has been an easy-to-use product for our gymnastics facility. We have lots of hourly employees, many of them teenagers. We also have some employees in their 50s+. Everyone, regardless of age, is able to clock in and out using this product. Cons Sometimes, the app struggles to stay connected to the wifi. We use an ipad for all employees to clock in and out. Sometimes, it let's you log in to your account, but then just spins and spins and you're never able to actually clock in. I don't know whether the fault is our wifi connectivity or the app itself. We do keep a paper clock in sheet nearby to record hours when the app isn't working properly. Switched from [Less Paper](https://www.capterra.com/p/158852/Less-Paper/) Literally our boss bought everyone a tiny calendar and we wrote out hours down in our own calendars. She would then have to go in and manually add hours up to pay people. Payroll took forever! With ADP it goes much faster and is much more reliable! Review Source AR Alexandra R. MA Alternative Medicine Used the software for: 6-12 months ### "Convenient Employee Management " October 23, 2026 5.0 My overall experience with ADP Workforce Now has been generally positive because it provides a convenient way to manage employment-related information in one place. I find it useful for checking pay information, reviewing timecards, and accessing important documents whenever necessary. Having online access makes it easier to stay informed without needing to request information manually. While some features could be easier to navigate, the platform serves its purpose and offers several helpful tools for employees. With improvements to its layout, speed, and ease of use, ADP Workforce Now could provide an even better experience and become a more efficient resource for managing everyday workplace responsibilities. Pros What I liked most about ADP Workforce Now is how convenient it is to access important work-related information in one place. The platform makes it easier to view pay statements, check work schedules, review timecards, and access tax documents when needed. I also appreciate being able to access the system online without having to rely on paperwork or contact someone for every question. Having these features available in one system helps save time and makes managing employment information more organized. Overall, ADP Workforce Now provides useful tools that make completing everyday work-related tasks simpler and more efficient. Cons One thing I liked least about ADP Workforce Now is that some features can be confusing to navigate, especially when trying to locate specific information or complete certain tasks. At times, the layout could be more straightforward and user-friendly. It would also be helpful if the system loaded more quickly and made important information easier to find. Improving the navigation and simplifying some of the steps would make the overall experience smoother for employees. Although the platform offers useful features, making it more intuitive and consistent would help users complete tasks with less frustration and save additional time throughout the workday. Review Source SM Samm M. Teacher Child Day Care Services Used the software for: 6-12 months ### "Makes payroll a breeze! " September 26, 2026 3.0 I think that on the backend it was very time effective and made documentation easy. I would love for the mobile app to be more user friendly. Pros It was a great way to have all of our documents in one spot. It also made payroll really easy as we could just export from the app. Cons I feel like the app could be more modernized for staff members. It was harder to navigate on the staff side if they had not used ADP before Review Source KW Kevin W. Owner Manager Food & Beverages Used the software for: 1-2 years ### "ADP Workforce " August 7, 2026 4.0 Was fairly positive, we never really had any major issues with ADP when in use, I think the main driver for change was an expanded use of geo location and further HR department requirements Pros Simple layout for timesheet tracking and processing weekly schedule. Still had option of tracking pay stubs as well Cons We didn't use the geo location so could not compare to the next package we used. This is a very useful part of the app Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Reason for choosing ADP Workforce Now simple functions and easy for end user on app Review Source AO Anne O. Senior Developer Insurance Used the software for: 1-2 years ### "ADP Workforce Now - Easy to Use" October 24, 2026 5.0 ADP Workforce Now is a handy tool to use for tracking time, HR information, and pay. It has a handy dashboard that summarizes information and it is easy to access various HR forms and tools. Pros ADP Workforce Now is easy to use, provides concise reporting, and has user-friendly time tracking tools. The tool saves time by providing excellent data in an easy to use dashboard and does a good time summarizing information. Cons It was a bit of a challenge at first to use ADP Workforce Now because our organization had a different configuration from information available in basic training materials. But it was easy to use after the first time. Review Source HT Harsh T. CEO Events Services Used the software for: 1-2 years ### "Convenient Platform for Payroll, Reporting and Employee Information" October 19, 2026 4.0 Overall, my experience with ADP has been positive. It provides a convenient way to access payroll information, documents, and other employment-related details without having to communicate HR for every small request. Pros I like having payroll, employee information, payslips, and other work-related details available in one place. It makes checking important employment information quick and convenient. Cons Some parts of the interface can feel a little complicated, especially when trying to find a specific document or setting. It takes some time to get familiar with where everything is. Review Source CB Casey B. Office Manager Construction Used the software for: 1-2 years ### "Recommend Highly" October 20, 2026 5.0 ADP is very user friendly. It a huge time saver when it comes to doing payroll and figuring employee hours. Pros ADP is a great softward program for employee time tracking and payroll services. I would definitely recommend checking it out. Cons There really isnt anything that i disliked about using ADP. This is what my employer utilized to keep track of time and payroll. Review Source TJ Tamia J. Administration Health, Wellness and Fitness Used the software for: 1-2 years ### "ADP Workforce review" September 16, 2026 5.0 ADP Workforce Now is a powerful, all-in-one HR and payroll platform that delivers rock-solid compliance and deep functionality, though it often comes with a clunky interface and mixed customer support. My over all experience with ADP workforce is really great just don't have updated pto hours. Pros The best thing about ADP Workforce Now is how it brings payroll, HR, benefits, and time tracking together in one single, centralized platform, it has everything right in place for you. Cons The biggest complaints about ADP Workforce Now center on clunky reporting, inflexible customization, and frustrating customer support, and it doesn't have pto hours updated Review Source HK Halene K. Office Manager Consumer Services Used the software for: 1-2 years ### "Workforce Expertise" September 21, 2026 5.0 I think all Businesses that are looking for quality expertise with payroll, taxes and any work comp insurance needs, would be grateful to use ADP for all their needs. Pros I really find ADP such an asset to our company. Our payroll is done within minutes. If there is ever any issues the customer support is on par. The end o the years reporting is so easy and quick. Everything with ADP is such a time savings. Cons I have not experienced any cons using ADP Workforce. all the help I need has always been handled with ADP Workforce. Review Source JE Jamie E. Compliance Lead Accounting Used the software for: 2+ years ### "ADP 50ish employees " September 9, 2026 5.0 ADP is a great tool to use if you have around 40ish team members. THis makes communication with the team easy, and helps track their time as well. Pros Adp is a overall easy product to use. This not only saves you time on your payroll, but it is easy to get ahold of customer support. Cons ADP onboarding process is not great, and has a strange onboarding process. Plus some steps to terminate employees is annoying Review Source SK Sandra K. Senior Vice President of Finance Non-Profit Organization Management Used the software for: 2+ years ### "ADP Workforce Now a good solution for your Payroll needs." May 12, 2026 4.0 The value for money is fair for the size of our company - it's based on the number of employees. It's easy to use and we are able to find work arounds for our specific needs. The set up menu allows us to limit access to specific menus depending on the department or manager level. Pros Time Tracking and Reporting - we are able to create custom reports to match our contract reporting. We can download timecard reports with notes and approvals. Cons Customer support. The do not appear to have knowledge for unique company needs. As an example some of our employees disappeared from our reports and our payroll register for no reason. We found out they were archived, customer support told us we were too large of a company and we were filling up our storage. We have 1200 employees, I do not think for a company that is too large for ADP to handle, they've been around for many years and I have to believe there are other companies with a lot more employees. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing ADP Workforce Now We had Paycom before Paylocity and at the time Paycom was more difficult to use and customize reporting that we needed for the contracts. Paycom was a much higher price than ADP. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Additional reporting options available and the automation of our payroll entry to our Sage accounting software. Review Source EK Emma K. Office Manager Construction Used the software for: 6-12 months ### "A Learning Curve That's Worth It" October 21, 2025 5.0 My overall experience with ADP Workforce Now has been pleasant - the amount of assistance I've received from our ADP team has proved to be worth the price, and after a few learning experiences, it's a simple software to use as long as you know where to look. It's modern, it's fast, and ADP as a whole is very transparent with maintenance & shutdown times. Pros The feature I appreciate most about ADP Workforce Now is the customer service. Each person on our ADP team has been more than helpful and is willing to answer any question, no matter how many times you've asked. I'd say the ease of use comes with practice and depends on how complex you want your dashboards - for my company, we do not utilize the time tracking function, but have found that ADP is one of the most widely integrated softwares out there - it can essentially talk to any app. Cons One thing that I dislike about ADP Workforce Now is that it can feel overwhelming at times if you don't keep up with the meetings, and if your company does not have the time to prioritize it. I will also note that some of the courses are outdated - it's possible there may be some human error involved, but many of the courses on ADP Learn to help you get used to the software do not function properly. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) I had just started out at my company when the switch was initiated, but from what I was told, Quickbooks could no longer handle what we needed - we required more complex features. Review Source PD Patricia D. Front office admin Health, Wellness and Fitness Used the software for: 1-2 years ### "ADP is very reliable " January 30, 2026 5.0 My overall experience is positive . The security features are great and I feel like it is a very secure platform. Pros The number one pro of using adp is it is very user friendly. Everything is displayed is a simple fashion for people that are not IT savvy. Cons Sometimes if there is an error on the page, it takes a long time or kicks you out. Also if you have to call IT support, hold times are high. Switched from [Cerri Project](https://www.capterra.com/p/72186/Genius-Project/) More user friendly experience and more cost efficient. Review Source EL Eduardo L. Safety Coordinator II Construction Used the software for: 2+ years ### "Work With ADP Workforce Now!" August 20, 2026 5.0 Overall, I’ve had a really positive experience with ADA Workforce Now. It’s easy to use, keeps everything organized, and makes managing workforce tasks a lot more convenient. I like that the features are straightforward and help save time throughout the day. There’s a little learning curve at first, but once you get familiar with it, everything feels pretty smooth. Overall, it’s a reliable and practical platform that makes day-to-day workforce management much easier. I’d definitely recommend giving it a try! Pros ADA Workforce Now has been a fantastic experience! The platform is easy to use, reliable, and makes managing workforce needs so much simpler. I really appreciate how intuitive everything feels and how much time it saves. The features are practical, well-organized, and genuinely helpful for day-to-day work. Overall, it’s a great solution that makes workforce management feel less complicated and more efficient. I’d definitely recommend ADA Workforce Now to anyone looking for a dependable, user-friendly workforce management platform! Cons One small downside with ADA Workforce Now is that it can take a little time to get familiar with all the features. There’s a lot available, which is great, but it can feel a bit overwhelming at first. Once you get the hang of it, though, it becomes much easier to navigate. Review Source RR Rebecca R. Production Office Manager Construction Used the software for: 2+ years ### "ADP Workforce NOW " April 27, 2026 5.0 Overall, my experience with ADP Workforce Now has been very positive. It’s a comprehensive platform that brings payroll, HR, benefits, and reporting together in one system, which makes managing employees much more efficient. Once you become familiar with the features, it’s a reliable and powerful tool that helps keep processes organized and compliant. While there is a learning curve in some areas, the time savings and accuracy it provides make it a valuable system for day-to-day operations. Pros What I like most about ADP Workforce Now is how streamlined and user-friendly the platform is for managing payroll and HR in one place. It makes processing payroll efficient and accurate, and the reporting tools are extremely helpful for tracking employee data, benefits, and time off. I also appreciate how organized the dashboard is—it’s easy to find what you need without feeling overwhelmed. Overall, it saves time, reduces errors, and helps keep everything compliant and running smoothly. Cons What I like least about ADP Workforce Now is that some features can feel a bit complex or not as intuitive as they could be, especially when navigating more detailed reports or advanced settings. There can be a learning curve for new users, and certain processes require multiple steps to complete simple tasks. Additionally, occasional system updates can slightly change layouts, which takes time to adjust to. While it’s a powerful platform overall, simplifying some workflows would make the experience even better. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) PayChex's customer service was horrible. Review Source VR Verified Reviewer Associate Director, Evaluation Non-Profit Organization Management Used the software for: 2+ years ### "Painless Payroll System" February 13, 2026 4.0 I have used ADP as both an employee and supervisor of several employees. Most of my interactions with the platform have been around tracking, submitting, and approving timesheets; updating tax info; and tracking benefits and PTO. Compared to other systems, it has been relatively painless. Pros My organization uses ADP as its payroll and benefits system, and I have used it as both an employee and supervisor. Its time-tracking features are fairly easy to use, especially for organizations where all time has to be billed to a particular code or account. It also allows easy tracking of benefits and time off. It also makes it easy to update tax info, personal data, and benefits contributions, saving me time from jumping through various HR hoops. I think that its mobile app is fairly easy to use, as well. While I am not an HR professional, using ADP has been much more painless for me, compared to other platforms. Cons For organizations like mine, where all time has to be billed to a particular code, I would appreciate if I could view the cumulative time billed to each code over a particular period. While certain members of our organization can see this info as administrators, my team has to keep track of this information separately. Review Source VR Verified Reviewer Sales Development Manager Marketing and Advertising Used the software for: 2+ years ### "Modern and Intuitive Interface with Robust HR Features, but Reporting Needs Work" April 7, 2026 3.0 Overall, my experience has been positive because the platform effectively centralizes all the basic needs. While the reporting functions have a learning curve for leadership, the daily ease of use for employees and the improved UI make it a reliable choice for a growing mid-sized company. Pros With the newest version, the interface is very easy to navigate and very simplified. The layout is much more intuitive than previous iterations, making it significantly faster to find essential payroll and HR documents without feeling overwhelmed by menus. Cons The reporting aspects are not ideal for managers who need quick, actionable insights. The system often feels clunky when trying to filter specific team data, and the standard templates don't always capture the unique metrics we need to track performance and attendance effectively without extra steps. Review Source JT Jarvis T. Operations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "ADP the most reliable choice" April 22, 2026 5.0 During my time with LA Fitness, I utilized ADP as my primary payroll provider. I found the platform very user-friendly for essential tasks, such as accessing pay stubs, retrieving W-2 forms, and managing tax withholding updates. The login process was consistent and provided seamless access to my financial documents. Pros Recruitment: Integrated Applicant Tracking Systems (ATS). Benefits: They act as a massive broker for health, dental, and 401(k) plans. Onboarding: Digital paperwork and background checks are built right into the workflow. Cons Clunky Design: While they are slowly updating, many parts of the ADP ecosystem (especially Workforce Now) feel like they were designed in the early 2000s. It can be buried in menus and require too many clicks to perform simple tasks. Learning Curve: Because the system is so powerful, it is not intuitive. New admins often require several hours of training just to learn how to run a basic payroll cycle without errors. Review Source Alejandro A. Community Director Management Consulting Used the software for: 2+ years ### "Honest feedback on ADP " February 10, 2026 5.0 My overall experience has been nothing but positive, from managing timecards to benefits implementation; they make it very user-friendly, and I enjoy that. Pros Ease of use is definitely my favorite thing about ADP - I like that everything is organized, and you can easily check on time tracking as well as reports. Customer support is always very helpful, and they have top-notch communication. You definitely get what you pay for: quality service and value for money. Cons I would have to say the main Home page- I love the fact that they have several items posted. However, it looks too crowded for my liking Review Source AG Anthony G. Wholesale parts sales mgr Automotive Used the software for: 2+ years ### "Ado review" June 25, 2026 5.0 Use it every day in many aspects of my role at work and for other employees to show it’s value to the team Pros All the necessary HR, I.T. , service award, health benefits rolled into one area makes it extremely helpful Cons Mobile app at times is very delicate and not always least to maneuver compared to the desktop but overall is good Review Source JG Jesus G. Case Worker Mental Health Care Used the software for: 2+ years ### "Great time keeper" May 1, 2026 5.0 Overall is a great way to keep track of you time, and reporting your hours to HR. You just clock in, and HR receives the report without the need of you doing anything else. Pros very good app, it is very easy to use and intuitive. The customer support is great and very fast. There is little to no setup, you basically log in and are ready to go, you can clock in, and clock out with one click; very useful for works that are on the road. Cons It can be slow at times, I had some issues with it not loading right away, and missing a clock in due to that. Review Source AM Anita M. Finance Director Health, Wellness and Fitness Used the software for: 2+ years ### "great payroll processing, lack of quality customer service" November 17, 2025 4.0 As far as processing payroll and getting people paid ADP is great. Trying to work with them programming advanced reports or General Ledger programing it gets pretty frustrating. Pros Payroll processing efficiency and accuracy is their strongest asset. When there is something that is out of the ordinary it is difficult to find the right person to assist you. Cons When working with ADP we never get to work with the same individual, resulting in a long discussion of us trying to explain our problem over and over again. You cannot call the same person, and no one takes any responsibility for accountability for advice given or action taken. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) moved our accounting system to Sage Intacct Review Source MC MARLEEN C. registrar Hospital & Health Care Used the software for: 2+ years ### "EASY USE OF ADP" June 8, 2026 5.0 I LOVE THIS APP AND I LOVE USING IT ALL THE TIME I NEVER REALLY HAS ANYISSUES WITH IT AND IF SO WHEN YOU CALLED THEY FIXED IT NO PROBLEM RIGHT AWAY Pros I WAS ABLE TO LOOK UP ALL MY PAYSTUBS AND MY W2S ALL IN ONE PLACE WIH NO PROBELMS AND IT WAS REALLY EASY TO USE and free to use Cons I DIDNT REALLY EVER HAVE A PROBLEM WITH IT AND I WAS ABLE TO LOG IN FROM ANYWHERE I WAS I LOVE THIS APP it was such an easy setup of the app Review Source BP BRITTANI P. Phlebotomist, CMA Hospital & Health Care Used the software for: 2+ years ### "Great for your company " May 12, 2026 5.0 I have been using ADP with a handful of companies now and while some of the companies use it differently and add-ons the ease of knowing what you are getting and how to navigate the website is so comforting. Pros I am very pleased with the ease of using the website. Super easy to navigate and the customer support is very helpful. Communication between employer and employee is a breeze. Once given username it's a breeze to set up. Cons The initial sign in can be confusing but after that it's a breeze. Resetting passwords and changing passwords is easy. Review Source Greg R. Customer Success Manager Education Management Used the software for: 2+ years ### "I do not recommend ADP" October 28, 2025 2.0 I don't like ADP. I've used it at 3 different companies over the last 10 years and my last experience with it was very poor. Pros ADP does have a lot of functionality to accomplish all of your primary HR management and payroll functions. Cons ADP is hard to use. The app is almost always down and they seem to have multiple versions of their app, so you never know what website or app you're supposed to be using. If you're not careful you'll login in to the wrong one and won't be able to find what you're looking for. Logging in and accessing the information is always hard. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.