# ADP Workforce Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ADP Workforce Now the right Payroll solution for you? Explore 7218 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155895/WorkforceNow/reviews --- ADP Workforce Now 4.4 (7218) [View alternatives](https://www.capterra.com/p/155895/WorkforceNow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of ADP Workforce Now Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews Comprehensive employee time tracking 92% positive reviews out of 323 Most reviewers describe time tracking as straightforward, letting them monitor hours, PTO, and attendance easily. Rickie F Operations Manager, 11 - 50 employees. "Very easy interface with easy to use tools for hourly tracking, auditing and corrections." Cumbersome security and permissions 70% negative reviews out of 385 Most reviewers describe security and access control as overly restrictive, causing login issues and administrative burdens. Kristi B Comms, 1,001 - 5,000 employees. "constantly have to reset my password-- it never recognizes my username (it's correct) and password (also correct) and I end up locking out and having to reset everything again." Detailed paycheck breakdowns 91% positive reviews out of 288 Most reviewers find paycheck information clear, with accessible breakdowns of earnings, deductions, and payment history. R. N Marketing, 5,001 - 10,000 employees. "I like the way it presents your paycheck and the breakdown of what will be deducted." Slow and laggy system performance 79% negative reviews out of 312 Most users comment that performance and speed are lacking, with slow load times and occasional unresponsiveness. Deseree D Group Fitness Instructor, 11 - 50 employees. "ADP is clunky and often lags when internet is anything less than optimal. " Instant diGital pay stub access 92% positive reviews out of 203 Most reviewers indicate pay stubs are easily accessible, downloadable, and organized for quick reference or printing. Robert B Sales Manager, 1 employee. "Overall a great app for checking pay-stubs and even downloading W-2s at my convenience." Frequent, complex password requirements 88% negative reviews out of 276 Most reviewers report password management is frustrating due to frequent changes, strict rules, and difficult reset processes. Sydney B AGM, 51 - 200 employees. "It glitches A LOT on mobile, and the frequency it requires passwords to be changed makes it hard for employees to login." ## Showing most helpful reviews Showing 1-25 of 7218 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ginger H. HR Director Health, Wellness and Fitness Used the software for: 2+ years ### "The payroll and HRIS product needed for a workforce with many divisions with complicated pay" March 9, 2026 4.0 Overall, ADP WFN was a great partner and provided all our needs. They always had great customer service. We used just about all their products from recruiting, onboarding, HRIS, payroll, benefits, performance, tax and banking, COBRA, garnishment services, etc. I also had the privilege of serving a couple years on their advisory board. This showed me how much they care about their product and their customers. Pros The individualized customer service. The product is great and covers your needs but needs updating. For the most part, the modules have a seamless work flow. Cons The need for updates and easier navigation. Some of their modules just need an "updated" look and feel. Switched from [AmeraCare](https://www.capterra.com/p/98715/AmeraCare/) Americana was more of a financial platform. It was also outdated. We were limited with features and people management. The company was growing and it was an essential move. Those who were involved with company deployment and implementation were not experienced so it was a challenge for us. We did get through it but a company with IT experienced employees working with the team of users would have made the experience better. Review Source VR Verified Reviewer Owner Human Resources Used the software for: Less than 6 months ### "Satisfied customer " May 17, 2026 5.0 My overall experience with \[ADP Workforce Now\](https://www.adp.com/what-we-offer/products/adp-workforce-now.aspx?utm\_source=chatgpt.com) was positive. The platform provided a reliable and efficient way to manage payroll, HR, benefits, and employee data in one place. While there was a learning curve with some advanced features, the system helped streamline daily workforce management tasks and improved overall operational efficiency. Pros What I liked most about \[ADP Workforce Now\](https://www.adp.com/what-we-offer/products/adp-workforce-now.aspx?utm\_source=chatgpt.com) was its all-in-one HR and payroll functionality, which streamlined administrative tasks and improved overall efficiency. The platform was user-friendly, reliable, and made employee management much easier. Cons What I liked least about \[ADP Workforce Now\](https://www.adp.com/what-we-offer/products/adp-workforce-now.aspx?utm\_source=chatgpt.com) was that some features felt complex to navigate, and certain reports or customizations required additional training to use efficiently. The system could also be slow at times during payroll processing or updates. Review Source VR Verified Reviewer People Operations Coordinator Renewables & Environment Used the software for: 1-2 years ### "ADP Review" April 23, 2026 3.0 Not great overall, I think the customer service could have been more helpful when it came to resolving issues. Pros I liked the onboarding process, the steps were all very straight forward and easy to navigate for the most part. Cons The workflow capabilities and the I-9 processing. I did not always have the easiest time getting these things done. Review Source VR Verified Reviewer IT support Computer & Network Security Used the software for: 2+ years ### "Efficient and Reliable HR & Payroll Solution" May 25, 2026 5.0 Overall my Experience with ADP workforce Now has been very positive. It streamlines HR and payroll tasks, Improves efficiency, and provides reliable tools for managing employeesand reportings in one centralized platform Pros ADP workforce Now, been a game-changer for our HR and payroll processes. Its reliable easy to use, and keeps everything centralised in one platform. The self-service tools and reporting features save a huge amount of time and improve overall efficiency. Cons What i liked least about ADP workforce Now was that some features can feel overly complex at first, and customization/reporting may require a learning curve for new user Review Source VR Verified Reviewer HR Coordinator Hospitality Used the software for: 2+ years ### "HR Coordinator " April 19, 2026 5.0 great in time tracking, communication and has great customer support. Pros its user-friendly and easy to navigate... also one main thing is that we can connect other platforms to it. Cons Uploading multiple documents was an issue due to file size limits, that was the only concern i would take into account but its not a major issue Review Source VR Verified Reviewer Customer Service Retail Used the software for: 2+ years ### "Easy Enough to Use" May 27, 2026 4.0 Pros It's easy enough for me to use, and it holds onto all of the old reviews and things. It is handy when hiring new people. Cons ADP Workforce Now is kind of annoying to navigate some things. When I'm writing reviews, I want to reference previous reviews and there is not an easy way to do that. It's also strange when I'm requesting time off and I have to type in a reason, and it's super delayed. Review Source JS Juan S. Site Manager Automotive Used the software for: 1-2 years ### "ADP Workforce Experience" May 29, 2026 5.0 I am having a great time using ADP workforce at our job. It is easy time track employees hours and calculate reports needed. Pros I enjoy the convenience of having access to my retirement account, pay stubs and time off allowed all in one place. Cons I would like too see a way to interact with your team and stay connected with each one of my employees. Review Source VR Verified Reviewer Sales Leader Furniture Used the software for: 6-12 months ### "Good value for money " April 27, 2026 5.0 Pros Easy to use and manage. Plus good value for the money as well. All the employees are happy to use it for their time logs. Cons Sometimes the app doesnt work that well to offer a seamless experience. They can work on their app to make it more efficient. Review Source VR Verified Reviewer CHIEF ACCOUNTING OFFICER Consumer Services Used the software for: 6-12 months ### "ADP Workforce Now Review" May 19, 2026 5.0 Overall, my experience with ADP Workforce Now has been positive. It is easy to use with a solid interface, offers strong value for the money, and provides good customer support when needed, though the initial setup required significant time and effort. Pros Easy to use woftware, intuitive interface, streamlined payroll, reporting, and HR in one platform system Cons Set up was a lot of work, time consuming onboarding and configuration across modules, platforms and features Review Source MW Melinda W. Owner Arts and Crafts Used the software for: I used a free trial ### "Comprehensive HR & Payroll Solution with a Learning Curve" April 30, 2026 5.0 Overall, my experience has been positive, especially for managing HR and payroll in one place. It does a great job of centralizing employee data, payroll, benefits, and time tracking, which helps keep everything organized and efficient. Pros Its all-in-one HR and payroll management—it brings payroll, time tracking, benefits, and employee data into one centralized system, making it easier to manage everything efficiently. Cons The biggest downside is the complexity and user interface—it can feel outdated and not very intuitive. Tasks like reporting or navigating between features can take extra time to learn, and customer support can sometimes be slow or inconsistent, which adds to the frustration. Review Source Mallory T. Executive sous chef Food & Beverages Used the software for: 2+ years ### "ADP because there’s not many other options. " March 6, 2026 3.0 Overall it is still a good product as long as you don’t forget your log in credentials and you learn to navigate it for some employees because it’s not user friendly for those who aren’t tech savvy. Pros Adp works with software such as quikbooks so that employees can upload their W2’s directly. It is a great time saver and helps prevent errors. Cons Adp is not easy to get into if a password if forgotten. It usually relies on a second party to help with a password reset. My worst nightmare from years of experience with ADP is getting locked out. Another issue is if you used it with another company it will sometimes tie that company in. Alternatives considered [HotSchedules](https://www.capterra.com/p/52611/HotSchedules/) Reason for choosing ADP Workforce Now It’s what my company uses so I didn’t have another option Review Source Victoria H. HR Director Insurance Used the software for: 2+ years ### "Good system if you dont want customer service" October 31, 2025 4.0 The HRIS system was good, the customer support was awful. If I worked for a large company I would recommend this otherwise I would not. Pros The reports, performance management module, payroll and HRIS database. Ease of use and employee friendly for them to use. Cons The customer service team of ADP and the limited support for smaller or mid-size businesses. When someone terminates, employee access to their previous file is limited. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Our Payroll Manager wanted the change so he requested it and Finance approved it. Review Source NM Noelia M. HR Business Partner Food Production Used the software for: 6-12 months ### "Known platform, but needs better usability and support" March 19, 2026 1.0 Overall, ADP Workforce Now is a robust system with strong capabilities, but the user experience and support do not always match the expectations. It works well for core HR functions, but improvements in usability and customer support would significantly enhance the experience. Pros ADP has strong brand recognition and a well-established presence in the market, which builds trust. The platform also offers a wide range of HR and payroll features in one system. Cons Customer service can be inconsistent and slow to respond. The platform is not very intuitive, and navigation can feel outdated, requiring additional training for basic tasks. Switched from [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) We transitioned from a PEO to ADP Workforce Now (HRS) to gain more control, flexibility, and visibility over our HR operations. While the PEO model offered bundled services, it often limited customization and created barriers when managing internal processes, especially as our company scaled. Review Source VR Verified Reviewer Associate Director, Evaluation Non-Profit Organization Management Used the software for: 2+ years ### "Painless Payroll System" February 13, 2026 4.0 I have used ADP as both an employee and supervisor of several employees. Most of my interactions with the platform have been around tracking, submitting, and approving timesheets; updating tax info; and tracking benefits and PTO. Compared to other systems, it has been relatively painless. Pros My organization uses ADP as its payroll and benefits system, and I have used it as both an employee and supervisor. Its time-tracking features are fairly easy to use, especially for organizations where all time has to be billed to a particular code or account. It also allows easy tracking of benefits and time off. It also makes it easy to update tax info, personal data, and benefits contributions, saving me time from jumping through various HR hoops. I think that its mobile app is fairly easy to use, as well. While I am not an HR professional, using ADP has been much more painless for me, compared to other platforms. Cons For organizations like mine, where all time has to be billed to a particular code, I would appreciate if I could view the cumulative time billed to each code over a particular period. While certain members of our organization can see this info as administrators, my team has to keep track of this information separately. Review Source Alejandro A. Community Director Management Consulting Used the software for: 2+ years ### "Honest feedback on ADP " February 10, 2026 5.0 My overall experience has been nothing but positive, from managing timecards to benefits implementation; they make it very user-friendly, and I enjoy that. Pros Ease of use is definitely my favorite thing about ADP - I like that everything is organized, and you can easily check on time tracking as well as reports. Customer support is always very helpful, and they have top-notch communication. You definitely get what you pay for: quality service and value for money. Cons I would have to say the main Home page- I love the fact that they have several items posted. However, it looks too crowded for my liking Review Source VR Verified Reviewer Sales Development Manager Marketing and Advertising Used the software for: 2+ years ### "Modern and Intuitive Interface with Robust HR Features, but Reporting Needs Work" April 7, 2026 3.0 Overall, my experience has been positive because the platform effectively centralizes all the basic needs. While the reporting functions have a learning curve for leadership, the daily ease of use for employees and the improved UI make it a reliable choice for a growing mid-sized company. Pros With the newest version, the interface is very easy to navigate and very simplified. The layout is much more intuitive than previous iterations, making it significantly faster to find essential payroll and HR documents without feeling overwhelmed by menus. Cons The reporting aspects are not ideal for managers who need quick, actionable insights. The system often feels clunky when trying to filter specific team data, and the standard templates don't always capture the unique metrics we need to track performance and attendance effectively without extra steps. Review Source Greg R. Customer Success Manager Education Management Used the software for: 2+ years ### "I do not recommend ADP" October 28, 2025 2.0 I don't like ADP. I've used it at 3 different companies over the last 10 years and my last experience with it was very poor. Pros ADP does have a lot of functionality to accomplish all of your primary HR management and payroll functions. Cons ADP is hard to use. The app is almost always down and they seem to have multiple versions of their app, so you never know what website or app you're supposed to be using. If you're not careful you'll login in to the wrong one and won't be able to find what you're looking for. Logging in and accessing the information is always hard. Review Source KD Kerri D. Implementation Consultant Human Resources Used the software for: 2+ years ### "Honest Opinion on ADP WFN" November 3, 2025 4.0 I worked with WFN for almost ten years. It is a great product for the right organization. ADP is a leader in the space for a reason, but its very easy to get lost in the mechanics of it all. Pros ADP Workforce Now is a great product for the right organization. The technology is consistently being expanded, they have a highly knowledgeable team and can be very easy to use. Payroll overall is very easy, time tracking typically can be setup efficient. I find ADP employees as a whole to be caring and well educated in their field. Cons What I liked least is that the technology can be overwhelming and if you are not a tech minded person it can be very clunky at points. Reporting used to be an absolute bear and while efforts were commendable it could take forever to get what you need setup custom. It can be very expensive and communication could be slow. Review Source VP Valerie P. HR Generalist Medical Practice Used the software for: 2+ years ### "Not difficult" February 17, 2026 5.0 I used it for 3 years running payroll, timecards, etc. Our account manager was easy to get ahold of and walked me thru many things. Pros Great customer service, can easily contact account manager, onboarding was easy, PTO time was easy, payroll was easy. Cons Some of the reports I wanted to run gave me problems. I think that was the only difficulty I ran into. Review Source Leigh G. HR business partner Facilities Services Used the software for: 1-2 years ### "ADP ensures Smooth and Efficient management of Staff. Informative and super easy to navigate!" December 19, 2025 4.0 My experience has been extremely positive. The platform is super wasy to use. I can see all my staffs details and when i needed to make changes it was simple. Its been a godsend to HR management. I have used several platforms and this is by far the best. Pros The platform is easy to use. When i needed information regarding a specific staff members situation. I was able to confidently assist the staff member with the correct information. Cons Sometimes when i needed assistance. Communication with ADP could have been more proactive and instant. However that was my only gripe. Review Source VR Verified Reviewer Physician Hospital & Health Care Used the software for: 2+ years ### "ADP is user friendly " July 26, 2025 5.0 I love it. The security for login is great and I like that it has so many features to help you and support what you need or are concerned about. Pros It has everything you need from your tax info to your pay stub. You can adjust your W4 monthly or whenever you are paid. It has built in features to support your concerns and address needs. You can also compare monthly pay and deductions. Cons Adjusting my W4 a year ago, was more of a hassle, but now the process has been updated and has worked easily and well. Review Source DH Denise H. Paralegal Legal Services Used the software for: 2+ years ### "Making Clocking In and Out easy" January 8, 2026 5.0 Overall, I have had nothing but great experiences with ADP from a medical field profession to a legal field profession and appreciate the availability and help that is given from the easy use and access of this application Pros I have used ADP with my current employees and even previous employees and I have nothing but good things to say. I appreciate that not only can I clock in on my computer but also my phone and any other electronic device. I also appreciate that I can access my w-2, w-4 and anything else needed for tax time or needed for my current position Cons The only issue I have ever run into is when the phone app glitches and logs me completely out or doesn't work for a period of time but that is something that happens with my type of mobile device Review Source BP Bill P. CEO Non-Profit Organization Management Used the software for: 2+ years ### "ADP: Problematic if you run into any issues!" December 17, 2025 2.0 It has been absolutely miserable. All administrators on our team really dislike payroll processing and navigating the dashboard. Our company has many different facets and finding customer support is almost impossible. Pros It is well regarded program that provides decent value for what it offers. It is relatively easy to use for employees. Cons Customer Support is a 0/10; it's almost impossible to get someone on the phone who can actually help. And ADP is very difficult to use in non-normal situations. It isn't intuitive when it comes to off-cycle payments or navigating different pay cycles. Review Source STE Sai Teja E. Construction Project Manager Civil Engineering Used the software for: 6-12 months ### "Reliable HR and Payroll Management Platform" May 19, 2026 4.0 Overall, my experience with ADP Workforce Now has been positive. It helps streamline payroll, time tracking, employee management, and reporting. Once you become familiar with the system, it is reliable and helps keep HR and payroll information organized. It is a good platform for businesses that want to manage workforce-related tasks more efficiently. Pros ADP Workforce Now is very useful for managing payroll, employee information, time tracking, and HR tasks in one place. The system is organized, easy to access, and helps save time compared to handling everything manually. I also like that reports can be generated when needed, which makes it easier to review payroll and employee records. Cons Some features can take time to learn at the beginning, especially during setup or when trying to customize reports. The system can sometimes feel a bit complicated for new users, and customer support response times could be improved. Review Source CK Christina K. Manager Child Day Care Services Used the software for: 2+ years ### "ADP Workforce Now is a great tool!" May 26, 2026 5.0 ADP Workforce Now has helped myself and my management team to be able to communicate without needed us to be in a constant meeting or following up. Pros ADP Workforce Now is a great app that I use for daily time tracking. It's an easy and efficient tool that makes my life as a manager easier. Cons There are so many reports on there to look through which is great but a little overwhelming when trying to find a certain report. They do have a search option but if you are unsure of the name of it, it can be a little tricky. 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