--- title: "ADP Workforce Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ADP Workforce Now the right Payroll solution for you? Explore 7262 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/155895/WorkforceNow/reviews/" page_type: "reviews" language: "en" --- ADP Workforce Now 4.4 (7262) [View alternatives](https://www.capterra.com/p/155895/WorkforceNow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of ADP Workforce Now Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews ER Ernesto R Quality AssuranceFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “It is a reliable platform that helps simplify payroll, HR tasks, and employee management. While there is a learning curve due to the many features available, the system is effective, organized, and valuable for managing day-to-day HR processes.“ June 22, 2026 GS Gift S Human Resources ClerkConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “However, the system administrator experience can be deeply frustrating; the legacy interface is notoriously rigid, generating custom reports is an overly complex chore, and finding consistent, prompt customer support often feels like navigating an endless maze of tickets.“ May 29, 2026 HM Hailey M Hr GeneralistWholesale, 501 - 1,000 employeesUsed the software for: More than 2 years. “I found it to be a reliable and comprehensive platform for managing payroll, HR tasks, benefits, and employee information all in one place. While there was a bit of a learning curve at first, the system became much easier to navigate over time, and the automation features helped streamline many day-to-day processes.“ May 15, 2026 Hallye N Operations ManagerMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: I used a free trial. “Poor customer support, steep learning curve, limited custom reporting, high cost, and lack of flexibility for complex workflows.“ March 26, 2026 AS Amy S Intake CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “ADP Workforce Now offers a good range of HR and payroll features in one platform. When everything works as it is supposed to, it’s great to have payroll, benefits, and employee data integrated in one system.““ March 23, 2026 DE Dave E Maintenance TechGraphic Design, 51 - 200 employeesUsed the software for: More than 2 years. “The biggest headache is the lack of consistent customer support; once you're past the implementation phase, getting a straight answer from a human can feel like a maze of tickets and general mailboxes.“ April 14, 2026 BW Bradford W GuardingSecurity and Investigations, 11 - 50 employeesUsed the software for: More than 2 years. “I like having payroll, benefits, tax forms, and time off requests all in one place, and being able to access everything from my phone or computer.“ July 21, 2026 MW Melinda W OwnerArts and Crafts, Self-employedUsed the software for: I used a free trial. “Tasks like reporting or navigating between features can take extra time to learn, and customer support can sometimes be slow or inconsistent, which adds to the frustration.“ April 30, 2026 ## Showing most helpful reviews Showing 1-25 of 7262 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John M. Sr Director of Data Strategy Information Technology and Services Used the software for: 1-2 years ### "A solid tool" July 22, 2026 4.0 ADP is a good option and provides value in time tracking and accessing financial information. It would benefit from some tweaks to improve the user experience. Pros The interface provides a good summary of key metrics around time tracking, reporting and financials. I Cons Although it provided a good summary of information, I found it hard to navigate. There were many aspects that were not intuitive to the user. Review Source QC Quan C. Director Child Day Care Services Used the software for: Less than 6 months ### "Over Great PlatForm" July 5, 2026 5.0 Since implementing ADP Workforce, our overall experience at Mt. Olive Early Learning Center has been very positive. The transition was much smoother than we expected, and the platform has helped us streamline our payroll and employee time tracking. Our staff appreciates how easy it is to clock in and out, view their pay information, and access their schedules, while our administrative team enjoys the time savings and improved accuracy. Customer support has also been a strong point. Whenever we've had questions or needed assistance, the ADP team has been responsive, professional, and willing to walk us through the process until our issues were resolved. Although we believe the pricing is a little high for a small childcare center, the reliability of the system and the convenience it provides have made it a worthwhile investment. Overall, ADP Workforce has helped us become more efficient, reduce administrative tasks, and better manage our workforce. We are pleased with our experience and look forward to continuing to use the platform. Pros Mt. Olive Early Learning Center has had a very positive experience using ADP Workforce. The system is easy to use for both management and employees, making payroll and timekeeping much more efficient. Our staff quickly learned how to clock in and out, check their schedules, and access their pay information with very little training. The customer support team has also been responsive and helpful whenever we have had questions or needed assistance. Their guidance has made the transition to the platform smooth and stress-free. One of the features we appreciate most is the time tracking. It has made it much easier to monitor employee hours, reduce errors, and simplify payroll processing. Overall, ADP Workforce has saved our administrative team valuable time while providing an easy-to-use solution for our staff. We are very satisfied with our experience and would recommend ADP Workforce to other childcare centers looking for a reliable workforce management system. Cons We've had a good overall experience with ADP Workforce. The system is easy to navigate, and our employees had no trouble learning how to use it for time tracking and payroll. It has definitely helped make managing our workforce more organized, and the customer support team has always been friendly and helpful when we've had questions. My biggest concern is the cost. As a small childcare center, ADP Workforce is a little more expensive than we would like. While the platform works well and offers great features, it can be hard to justify the price for a smaller business with a limited budget. If ADP offered more affordable plans for small businesses, it would make the experience even better. Overall, we're happy with the product and the service we just wish it was a little more budget-friendly for businesses like ours. Review Source DB Delicia B. HR Supervisor Non-Profit Organization Management Used the software for: 2+ years ### "ADP Workforce Now" August 4, 2026 3.0 Overall the system can do the job it just does not do the job as well as other systems available in the market today. Pros I like the functionality of the system and all of the fields that are available. The ease of use for employees. Cons I am not a fan of the reporting function, customer support takes a long time at times to follow up with you, they make updates and do not notify you that updates are coming, they just happen. Review Source SK Sandra K. Senior Vice President of Finance Non-Profit Organization Management Used the software for: 2+ years ### "ADP Workforce Now a good solution for your Payroll needs." May 12, 2026 4.0 The value for money is fair for the size of our company - it's based on the number of employees. It's easy to use and we are able to find work arounds for our specific needs. The set up menu allows us to limit access to specific menus depending on the department or manager level. Pros Time Tracking and Reporting - we are able to create custom reports to match our contract reporting. We can download timecard reports with notes and approvals. Cons Customer support. The do not appear to have knowledge for unique company needs. As an example some of our employees disappeared from our reports and our payroll register for no reason. We found out they were archived, customer support told us we were too large of a company and we were filling up our storage. We have 1200 employees, I do not think for a company that is too large for ADP to handle, they've been around for many years and I have to believe there are other companies with a lot more employees. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing ADP Workforce Now We had Paycom before Paylocity and at the time Paycom was more difficult to use and customize reporting that we needed for the contracts. Paycom was a much higher price than ADP. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Additional reporting options available and the automation of our payroll entry to our Sage accounting software. Review Source EL Eduardo L. Safety Coordinator II Construction Used the software for: 2+ years ### "Work With ADP Workforce Now!" August 20, 2026 5.0 Overall, I’ve had a really positive experience with ADA Workforce Now. It’s easy to use, keeps everything organized, and makes managing workforce tasks a lot more convenient. I like that the features are straightforward and help save time throughout the day. There’s a little learning curve at first, but once you get familiar with it, everything feels pretty smooth. Overall, it’s a reliable and practical platform that makes day-to-day workforce management much easier. I’d definitely recommend giving it a try! Pros ADA Workforce Now has been a fantastic experience! The platform is easy to use, reliable, and makes managing workforce needs so much simpler. I really appreciate how intuitive everything feels and how much time it saves. The features are practical, well-organized, and genuinely helpful for day-to-day work. Overall, it’s a great solution that makes workforce management feel less complicated and more efficient. I’d definitely recommend ADA Workforce Now to anyone looking for a dependable, user-friendly workforce management platform! Cons One small downside with ADA Workforce Now is that it can take a little time to get familiar with all the features. There’s a lot available, which is great, but it can feel a bit overwhelming at first. Once you get the hang of it, though, it becomes much easier to navigate. Review Source KL Kate L. Management Machinery Used the software for: 1-2 years ### "Recommend!" July 26, 2026 4.0 Overall, my experience with ADP Workforce Now has been positive. I used it regularly to access payroll information, benefits, tax documents, and other HR resources. The platform was reliable and made it easy to manage routine employee tasks through its self-service features. While some areas of the interface could be more intuitive, it provided everything I needed in one place and helped simplify day-to-day HR and payroll management. Pros ADP Workforce Now provides an intuitive, centralized platform for managing HR tasks like payroll, benefits, time tracking, and employee information. I especially liked the self-service features, which made it easy to access pay stubs, tax documents, and benefits information without needing to contact HR. Cons Some features can feel overwhelming at first due to the number of menus and options, and occasionally it takes a few extra clicks to find specific information. The interface could be more streamlined in certain areas to make navigation faster and more intuitive. Review Source VR Verified Reviewer Senior Technician Construction Used the software for: 1-2 years ### "older solutions are sometimes the best solutions for outsourced HR" August 14, 2026 4.0 Great! We've used it for as long as I've been working here and we have few complaints of the overall system. Pros we used this to help manage payroll and retirement contributions with our employees. For how old the brand is, they've managed to keep the tool very relevant! Cons The UI, in some areas is a little sparse. Feels like they could push the envelope a little bit with features, but I realize they're trying to maintain a simple environment that doesn't overwhelm users. Review Source BS Brian S. Operations Manager Arts and Crafts Used the software for: 1-2 years ### "A Decent Payroll Management Tool" July 11, 2026 4.0 I've had a mostly positive experience with ADP Workforce Now, using it regularly to manage payroll and HR tasks. The user interface is intuitive, and the system's ease of use has streamlined our processes. However, occasional technical issues and limited customization options prevent me from giving it a perfect score. Pros ADP Workforce Now has been a pretty solid choice for our team's HR needs. We like the payroll management and time-off tracking features, which work well enough for our small team. The interface is easy to navigate, and we've had no major issues with data accuracy. Cons One minor annoyance is the lack of a built-in reporting tool for employee data. We have to export data to Excel and create our own reports, which takes a bit of time. It's not a huge deal, but it would be nice to have this feature integrated directly into the platform. Review Source David R. Maintenance Planner Medical Devices Used the software for: 1-2 years ### "Great tracking for pay and PTO. " August 1, 2026 5.0 ADP is Simple and easy to use. All of the information I need is at my finger tips. I can use it at work or on my mobile phone. Pros ADP is simple to use and all the information needed is quick and easy to access. It is the best pay and PTO system I have used. Cons ADP is not to blame but the path to get to it from my company site is a little clunky. I do have a little issue with choosing the category for PTO that may or may not be an ADP issue. Review Source TL Tenequia L. Office assistant Education Management Used the software for: 1-2 years ### "Wonderful product " August 3, 2026 5.0 I really like it. I would recommend for small businesses even large businesses. It’s cuts payroll time in half Pros I like how easy it made to manage payroll, manage everything even when your out of state your still able to keep track of clients and employees easily Cons At first it was hard to find certain things but once I took a minute too explore it became easier to maneuver through the site. Review Source KR Kari R. HR and Administration Manager Warehousing Used the software for: 6-12 months ### "Seamless & Easy transition" December 28, 2025 5.0 We use the biometric timeclock provided by them and it has saved us a lot of time and made payroll a much quicker process. It also helps to hold our employees accountable to show up to work on time. The implementation team made the process seamless and easy for everyone involved. Pros The ADP platform is very intuitive and user friendly. Their customer service team is top notch and has solved all my questions with one call or email. We use the biometric timeclock provided by them and it has saved us a lot of time and made payroll a much quicker process. It also helps to hold our employees accountable to show up to work on time. The implementation team made the process seamless and easy for everyone involved. Cons I have not had a single issue with ADP Workforce Now. We will continue to use ADP for many years to come. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) We were looking for a company to have everything in one easy to use place for us. ADP PEO offered discounted and affordable benefit options for our employees. Review Source Dana P. Staffing Coordinator Veterinary Used the software for: 1-2 years ### "Time Tracking At Your Fingertips" April 25, 2026 5.0 I loved ADP Workforce Now. It was amazing to track hours, view PTO banks, as well as clock in and our directly on the app. Pros ADP Workforce now has the best looking interface. It was super easy to clock in/out and see available PTO as well as other HR material and even paystubs. Cons I truly cannot think of anything I do not like about ADP Workforce Now. I wish our team still used this product. Switched from [TimeClock Plus](https://www.capterra.com/p/21548/TimeClock-Plus/) Management team wanted to use a product with more features. Review Source EK Emma K. Office Manager Construction Used the software for: 6-12 months ### "A Learning Curve That's Worth It" October 21, 2025 5.0 My overall experience with ADP Workforce Now has been pleasant - the amount of assistance I've received from our ADP team has proved to be worth the price, and after a few learning experiences, it's a simple software to use as long as you know where to look. It's modern, it's fast, and ADP as a whole is very transparent with maintenance & shutdown times. Pros The feature I appreciate most about ADP Workforce Now is the customer service. Each person on our ADP team has been more than helpful and is willing to answer any question, no matter how many times you've asked. I'd say the ease of use comes with practice and depends on how complex you want your dashboards - for my company, we do not utilize the time tracking function, but have found that ADP is one of the most widely integrated softwares out there - it can essentially talk to any app. Cons One thing that I dislike about ADP Workforce Now is that it can feel overwhelming at times if you don't keep up with the meetings, and if your company does not have the time to prioritize it. I will also note that some of the courses are outdated - it's possible there may be some human error involved, but many of the courses on ADP Learn to help you get used to the software do not function properly. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) I had just started out at my company when the switch was initiated, but from what I was told, Quickbooks could no longer handle what we needed - we required more complex features. Review Source Collette K. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "ADP Customer Service" March 27, 2026 4.0 Overall I would have to rate my experience as ok definately not great due to errors that have occured with ADPIA interfacing platform and incorrect information being put in which caused deduction errors and reversals with mistakes made. Pros Platform easy to use once you know how to navigate it. Reporting is easy within the platform and reports are easy to find. Pricing is competative. Cons You do not have a dedicated support person to call and speak to. No one has a dedicated email to resolve your issue it just goes to a general mailbox which is sometime frustrating. Unlike paychexs the customer service is lacking Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Mainly pricing and a error with deductions and the delay to fix the error Review Source PD Patricia D. Front office admin Health, Wellness and Fitness Used the software for: 1-2 years ### "ADP is very reliable " January 30, 2026 5.0 My overall experience is positive . The security features are great and I feel like it is a very secure platform. Pros The number one pro of using adp is it is very user friendly. Everything is displayed is a simple fashion for people that are not IT savvy. Cons Sometimes if there is an error on the page, it takes a long time or kicks you out. Also if you have to call IT support, hold times are high. Switched from [Cerri Project](https://www.capterra.com/p/72186/Genius-Project/) More user friendly experience and more cost efficient. Review Source HR Henry R. Portfolio Manager Real Estate Used the software for: 2+ years ### "Let ADP work for you. " January 12, 2026 5.0 I am very happy as both a consumer and manager within a large company. Monday morning payroll reconciliation is an automated task, and employees regularly report positive remarks when switching over from one of the other "top players". Overall if you are considering the switch, just jump you will be highly satisfied. Pros The initial dashboard and interface you are greeted with makes training new hires a breeze while managers garnish efficiencies and simplistic view of their employee's maintaining compliance with schedule adherence and proper PTO reporting. Cons Some additional reporting may not be included and can cost additional monies if truly needed. Honestly though it's hard to finds cons with this software. The customer service is top notch if needed. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Unsatisfied with current product. Very limited support when needed and lengthy wait times. Review Source VR Verified Reviewer Owner Human Resources Used the software for: Less than 6 months ### "Satisfied customer " May 17, 2026 5.0 My overall experience with \[ADP Workforce Now\](https://www.adp.com/what-we-offer/products/adp-workforce-now.aspx?utm\_source=chatgpt.com) was positive. The platform provided a reliable and efficient way to manage payroll, HR, benefits, and employee data in one place. While there was a learning curve with some advanced features, the system helped streamline daily workforce management tasks and improved overall operational efficiency. Pros What I liked most about \[ADP Workforce Now\](https://www.adp.com/what-we-offer/products/adp-workforce-now.aspx?utm\_source=chatgpt.com) was its all-in-one HR and payroll functionality, which streamlined administrative tasks and improved overall efficiency. The platform was user-friendly, reliable, and made employee management much easier. Cons What I liked least about \[ADP Workforce Now\](https://www.adp.com/what-we-offer/products/adp-workforce-now.aspx?utm\_source=chatgpt.com) was that some features felt complex to navigate, and certain reports or customizations required additional training to use efficiently. The system could also be slow at times during payroll processing or updates. Review Source RR Rebecca R. Production Office Manager Construction Used the software for: 2+ years ### "ADP Workforce NOW " April 27, 2026 5.0 Overall, my experience with ADP Workforce Now has been very positive. It’s a comprehensive platform that brings payroll, HR, benefits, and reporting together in one system, which makes managing employees much more efficient. Once you become familiar with the features, it’s a reliable and powerful tool that helps keep processes organized and compliant. While there is a learning curve in some areas, the time savings and accuracy it provides make it a valuable system for day-to-day operations. Pros What I like most about ADP Workforce Now is how streamlined and user-friendly the platform is for managing payroll and HR in one place. It makes processing payroll efficient and accurate, and the reporting tools are extremely helpful for tracking employee data, benefits, and time off. I also appreciate how organized the dashboard is—it’s easy to find what you need without feeling overwhelmed. Overall, it saves time, reduces errors, and helps keep everything compliant and running smoothly. Cons What I like least about ADP Workforce Now is that some features can feel a bit complex or not as intuitive as they could be, especially when navigating more detailed reports or advanced settings. There can be a learning curve for new users, and certain processes require multiple steps to complete simple tasks. Additionally, occasional system updates can slightly change layouts, which takes time to adjust to. While it’s a powerful platform overall, simplifying some workflows would make the experience even better. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) PayChex's customer service was horrible. Review Source VR Verified Reviewer Associate Director, Evaluation Non-Profit Organization Management Used the software for: 2+ years ### "Painless Payroll System" February 13, 2026 4.0 I have used ADP as both an employee and supervisor of several employees. Most of my interactions with the platform have been around tracking, submitting, and approving timesheets; updating tax info; and tracking benefits and PTO. Compared to other systems, it has been relatively painless. Pros My organization uses ADP as its payroll and benefits system, and I have used it as both an employee and supervisor. Its time-tracking features are fairly easy to use, especially for organizations where all time has to be billed to a particular code or account. It also allows easy tracking of benefits and time off. It also makes it easy to update tax info, personal data, and benefits contributions, saving me time from jumping through various HR hoops. I think that its mobile app is fairly easy to use, as well. While I am not an HR professional, using ADP has been much more painless for me, compared to other platforms. Cons For organizations like mine, where all time has to be billed to a particular code, I would appreciate if I could view the cumulative time billed to each code over a particular period. While certain members of our organization can see this info as administrators, my team has to keep track of this information separately. Review Source Alejandro A. Community Director Management Consulting Used the software for: 2+ years ### "Honest feedback on ADP " February 10, 2026 5.0 My overall experience has been nothing but positive, from managing timecards to benefits implementation; they make it very user-friendly, and I enjoy that. Pros Ease of use is definitely my favorite thing about ADP - I like that everything is organized, and you can easily check on time tracking as well as reports. Customer support is always very helpful, and they have top-notch communication. You definitely get what you pay for: quality service and value for money. Cons I would have to say the main Home page- I love the fact that they have several items posted. However, it looks too crowded for my liking Review Source AG Anthony G. Wholesale parts sales mgr Automotive Used the software for: 2+ years ### "Ado review" June 25, 2026 5.0 Use it every day in many aspects of my role at work and for other employees to show it’s value to the team Pros All the necessary HR, I.T. , service award, health benefits rolled into one area makes it extremely helpful Cons Mobile app at times is very delicate and not always least to maneuver compared to the desktop but overall is good Review Source cynthia R. Clinician Mental Health Care Used the software for: 1-2 years ### "ADP Equals Money" April 30, 2026 5.0 ADP has been successful allowing me to stay up to date. It allows me to ensure that my workplace is distributing and reporting my work hours Pros I have been using ADP as part as my workforce payroll system and has been really effective to be able to go on and see my pay stubs, my hours and my benefit time. It was really easy to set up on my mobile phone since I'm always on the go. The app is free to use and updates effectively. Cons The only time I had an issue with ADP when when I was trying to learn how to navigate my different jobs using ADP. Review Source BP BRITTANI P. Phlebotomist, CMA Hospital & Health Care Used the software for: 2+ years ### "Great for your company " May 12, 2026 5.0 I have been using ADP with a handful of companies now and while some of the companies use it differently and add-ons the ease of knowing what you are getting and how to navigate the website is so comforting. Pros I am very pleased with the ease of using the website. Super easy to navigate and the customer support is very helpful. Communication between employer and employee is a breeze. Once given username it's a breeze to set up. Cons The initial sign in can be confusing but after that it's a breeze. Resetting passwords and changing passwords is easy. Review Source VR Verified Reviewer Customer Service Retail Used the software for: 2+ years ### "Easy Enough to Use" May 27, 2026 4.0 Pros It's easy enough for me to use, and it holds onto all of the old reviews and things. It is handy when hiring new people. Cons ADP Workforce Now is kind of annoying to navigate some things. When I'm writing reviews, I want to reference previous reviews and there is not an easy way to do that. It's also strange when I'm requesting time off and I have to type in a reason, and it's super delayed. Review Source NK Navpreet K. Team Leader Public Relations and Communications Used the software for: 2+ years ### "conveninet and powerful tool" May 15, 2026 5.0 One of the strongest aspects of ADP Workforce is its payroll accuracy and reporting tools, which save time and improve efficiency for organizations. The employee self-service features are also convenient and reduce the need for manual follow-ups. Pros ADP Workforce is a reliable and user-friendly platform for payroll, HR management, scheduling, and employee records. Cons Some features can be difficult o understand for new users. Certain tasks require multiple steps to complete the process. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.