# Page 100 | ADP Workforce Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 100 - Is ADP Workforce Now the right Payroll solution for you? Explore 7165 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/155895/WorkforceNow/reviews

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ADP Workforce Now

4.4 (7165)

[View alternatives](https://www.capterra.com/p/155895/WorkforceNow/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 100 - Reviews of ADP Workforce Now

## Showing most helpful reviews

Showing 2476-2500 of 7165 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CZ

Cassandra Z.  
  
  
Used the software for:

### "ADP is amazing"

February 16, 2017

5.0

Every time I have to call ADP I always have an amazing experience. I always find out a different way to get what I need to be done. I have not had issues with the software at all. The customer service is always very helpful. I really enjoy that when ADP is working on a case and I have to call back all notes are notated on the account, I never have to explain everything that was discussed. I do wish that there was something to reference to instead of having to call in every time. Like maybe a "How To" section this will at least allow me to try to figure it out without having to call in all the time. Also maybe a training could be developed for new employees that are not familiar on how to navigate through ADP. An example I started with the company in December 2015 I had never used ADP before and I was hired to payroll. I had no clue what I was doing however, I received a lot of support when I called and asked questions. If there would have been a way to have some training or maybe receive a SOP that would have been helpful. Well I have made it this far with you all and so I differently received to support I need to meet my company's expectations. Thank you!

Review Source

Response from ADP

February 16, 2017

Hi Cassandra - Thank you for providing such a detailed review of our WFN product/service. As a member of ADP's Client Loyalty team, I am thrilled to see you call out our excellent Customer Service teams. I wanted to point you to several areas where you can obtain training. We have Learn@adp.com for web-based and instructor-led classes. Learning Bytes are embedded within WFN, for your use, and there is of course ADP's The Bridge, where you can obtain other learning resources and connect with other ADP Clients who may have similar questions to you. If you need assistance with any of these things, please don't hesitate to reach out to me. lori.wilmot@adp.com. Thanks again for your review and your loyalty to ADP!

Geoffrey S.  
Registrar and Travel Coordinator  
Education Management  
Used the software for: 1-2 years

### "Effective Time Card Management"

October 24, 2018

4.0

One of the easier timecard and pay/attendance tracking systems I've used, but still not super intuitive for new hires. Would recommend the software, but you want to ensure new members of your team are briefed on features and responsibilities during on-boarding.

Pros

\- Ability to copy rows/lines to next day - Ability to code hours easily to different accounts/buckets - Ability to set hours as PTO, Vacation, etc. easily on timecard - Easy clock-in/clock-out - Easy access to needed forms, statements, and histories.

Cons

\- Takes a little trial and error and self exploration to learn all the features available

Review Source

SJ

Smita J.  
Developer  
Computer Software  
Used the software for: 2+ years

### "Smart tool for Payslip generation"

December 25, 2020

5.0

Pros

The payslips are always available on time and are mostly correct. The payslips are neatly organized for the lived in and worked in states, also the taxes(local and state) are well mentioned

Cons

I don’t like that ADP takes almost a month to generate the W2 forms after the tax year ends. ADP should also do a forecast of the taxes for the entire year so that we can know how much more we owe.

Review Source

MD

Marion D.  
Assistant  
Marketing and Advertising  
Used the software for: 2+ years

### "Adp"

February 17, 2022

5.0

Pros

I like how I can see my stuff the day before I get paid

Cons

There is nothing that I don’t like from ado

Review Source

KF

Kelsie F.  
Account Manager/Tier 2 Support  
Telecommunications  
Used the software for: 2+ years

### "ADP Makes Payroll Simple for WAH Agents"

December 11, 2019

4.0

ADP has been a useful tool for keeping track of payroll information and benefits, especially from a work at home agent's perspective. The system allows you to quickly access and view pay stubs, review information on available PTO, and allows you to access W2 information for tax time.

Pros

ADP allows users to quickly review their paycheck information, and to locate necessary annual statements. You can also view basic stats about the user account, such as hire date, pay rate, amount of paid time off available, etc. The system is pretty simple to use and makes it fairly easy to find the information that you are looking for.

Cons

Changing or updating your profile information is a bit complicated with the ADP system. For example, if you need to change your address information or phone number in the system, I've had to reach out to an Administrator to make those changes on my behalf. The ADP system would "allow" me to make the changes, and then would get stuck on the verification page where it sends you an email to confirm before making any actual edits within the system. I've tried numerous times but would never receive the email from ADP, even though the email on file was correct.

Review Source

CB

Cody B.  
Marketing Director  
Legal Services  
Used the software for: 2+ years

### "Makes HR Super Easy"

September 27, 2019

5.0

Overall this is a great product for any evolving business. We will always have to manage employees and their hours, use something that makes your life easier.

Pros

Using ADP WorkforceNow makes Human Resources duties super efficient and easy for the users as well as the administrators. By far one of the best payroll systems I've used.

Cons

There is some training that goes into setting up a new user, but that is expected in any payroll system. Overall no real issues.

Review Source

TJ

Tyneil J.  
buyer  
Automotive  
Used the software for: 2+ years

### "ADP REVIEW"

December 3, 2019

5.0

we are able to get a more accurate look at our over all gross margin

Pros

it is very helpful that you can not only run time and attendance but you can code you jobs and put an employees exact time to the job that they are completing so you can see in real time the value.

Cons

I am not a fan of the lunch option. if you do not take the full time it auto rounds up and so you have to punch in and out 100 times to show accuracy and then punch no lunch.

Review Source

Christina M.  
editor  
Consumer Services  
Used the software for: 1-2 years

### "ADP makes life easy"

November 5, 2021

5.0

Pros

Great for being notified of paycheck, tax deductions, benefit deductions and more in a great visual and accessible way.

Cons

One of the more difficult aspects is knowing how to log in when you're used to logging in with your company VPN.

Review Source

HR

Heather R.  
Practice Manager  
Veterinary  
Used the software for: Less than 6 months

### "ADP has great potential, not well executed"

November 12, 2021

3.0

Will be using for benefit selection for the first time next week. Overall I think it has potential but is clunky and less easy to use than other time keeping software.

Pros

I like that I can add Time off before it payroll day so I am not left trying to do it all on one day.

Cons

Having to scroll through team members instead of a drop down. Fixing time card errors is cumbersome and often takes multiple attempts.

Switched from

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)

Company was purchased, not my choice.

Review Source

VR

Verified Reviewer  
Mechanical Engineer  
Design  
Used the software for: 1-2 years

### "Information forward"

May 12, 2020

5.0

Workforce now allows me to see my pay information, including benefits, in one place. It also has a history of my pay increases.

Pros

The thing I like most about the WorkforceNow software is that it allows me to have all of my employee information in one place. This includes things like my pay and even benefits and emergency contacts.

Cons

There are no aspects of the product that are difficult to use. I also don't feel like there are any missing features. There are some features that are included that we don't use, in fact, but they don't make the software feel cluttered.

Review Source

VR

Verified Reviewer  
Vice President  
Government Relations  
Used the software for: 2+ years

### "Familiar Employee Tool"

March 2, 2021

5.0

I have used ADP across multiple employers and have always found it to be user-friendly and intuitive for timecard, time off and pay stub management.

Pros

The homepage is super customizable and navigable. I like that I can view features specific to company and find info about benefits, days off etc. at one simple click.

Cons

The app is glitchy. I'm often not able to view or access my timecard to make updates when using the app.

Review Source

DT

Devin T.  
Forecaster  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Easy Time Clock and Payroll Solution"

November 29, 2021

5.0

I think it is a great software.

Pros

I like that I can check my paystubs and YTD earnings and information from my phone

Cons

For some reason, I have to change my password frequently. Not sure if this is a glitch.

Review Source

VR

Verified Reviewer  
Solutions Architect  
Computer Software  
Used the software for: 6-12 months

### "Great payroll/HR system for employees"

September 22, 2020

5.0

This has been a huge improvement over the previous HR/payroll interface. It has just about all the employee information you would ever have to contact HR to retrieve but at available immediately to employees.

Pros

Workforce now has a pretty clean and easy to navigate user interface. It has all the necessary features like employee demographics, compensation history, employee profile, org chart.

Cons

The interface seems like it can be slow to respond sometimes. Navigating to different pages isn't always instantaneous.

Review Source

VR

Verified Reviewer  
Counselor  
Hospital & Health Care  
Used the software for: 1-2 years

### "It's okay but needs work"

December 11, 2019

3.0

I would certainly like to see some improvement with the design and input in this software, but it is overall a great software product.

Pros

This software is extremely safe. I have no qualms about my personal information being taken or stolen from me from this type of software. I like the ease of access it provides, especially for state and federal jobs on the market. I feel safe when using it.

Cons

It is not as streamlined as I would prefer for it to be. Sometimes I have to enter information multiple times in order to get my information across. Perhaps this is a case by case basis, however most jobs require this.

Review Source

VR

Verified Reviewer  
Senior Market Research Analyst  
Telecommunications  
Used the software for: 2+ years

### "ADP Workforce Review"

October 3, 2019

4.0

My experience with ADP Workforce has been great so far, with limited complaints.

Pros

This software is easy to use, especially for things like checking paychecks, time off, vacation accruals, etc. The tool also looks relatively nice and it's a great one-stop shop.

Cons

It can sometimes be difficult navigating the portal and finding exactly what you're looking for. The tool could benefit from an easier layout.

Review Source

AJ

Albert J.  
Sales Representitive  
Machinery  
Used the software for: 2+ years

### "Great for keeping track of HR information"

September 16, 2018

4.0

Pros

ADP WorkforceNow is a great program for keeping track of all of the HR information I come up against. Payroll, employee information, benefits, and everything else. This program has a lot of features that make it miles ahead of other programs which try to do the same thing.

Cons

My biggest problem with this program is the customer service issues that I seem to run up against. I have been in a few situations where I had a deadline coming up and needed to get in touch with someone but had trouble and missed the deadline costing us extra. It doesn't happen often enough to be concerned about but it's my biggest issue.

Review Source

Gabriela Z.  
Independent Researcher  
Computer Software  
Used the software for: 1-2 years

### "Nice UI and features"

May 29, 2018

5.0

Pros

I like that the software allows you to easily access pay info and pay studs. The most recent update made it look beautiful. The UI is great.

Cons

Sometimes I get lost when trying to find some information, because ADP provides a different system for each type of info. So sometimes I will click all menu options trying to find something that is located in a different login, in a different software.

Review Source

Response from ADP

June 6, 2018

Hi Gabriela - Thank you for completing a review of our Workforce Now software. I am glad the software makes it easy for you to access your pay information and previous pay studs.

JS

June S.  
Payroll Administrator  
Retail  
Used the software for: 2+ years

### "ADP is easy to use and the Customer Service is excellent"

March 20, 2018

5.0

Easy to access and use

Pros

Easy to work with and the updates are appreciated. It is easy to add and terminate an employee to the system. I also like where you can look at all the pays for any employee to get there figures for YTD for bonuses, Deductions etc. Although, some times they are not in the correct date order?

Cons

Wish the Grid was easier to work with. When I have to add another line to the employee that I am working on I have to add another line and sometimes it takes a bit for that to happen.

Review Source

Response from ADP

March 29, 2018

Hi June - Thank you for taking the time to complete a review of our WFN system. I am very happy to hear you shout out our wonderful support team!

Earl J. A.  
Leasing  
Real Estate  
Used the software for: 6-12 months

### "It is what it is."

February 25, 2020

5.0

Great job across the board, not real issues with ADP

Pros

Love the PC and the Phone App. Very informative with a lot of options. Easy to navigate. were well known.

Cons

I dont use it enough to not like it really. Not sure about the training courses though. I don't know if my corporate is setting the standard or if ADP is but those course could use some adjustments.

Review Source

TH

Tawnya H.  
Payroll Manager  
Hospitality  
Used the software for: 1-2 years

### "ADP Does Not Work-Force"

September 19, 2018

3.0

The biggest overall disappointment has been with the call center. I avoid calling it as much as possible as there is a difficult language barrier causing them not to fully understand the help that I am looking to receive.

Pros

The Employee Self Service is user friendly. It takes some workload off of the HR and Payroll staff since employees are able to access their own information.

Cons

We are not able to get the accrual set-up to work accurately. The carry over allotment is hit or miss if it's going to work or not. It needs to be set-up 100% accurately during implementation, going back to try and make corrections is not possible.

Review Source

TR

Tyra R.  
Director of HR  
Restaurants  
Used the software for: 2+ years

### "Functional Payroll System"

December 4, 2018

5.0

Pros

This product consistently works to provide the most updated functionality.

Cons

Since ADP works diligently to keep employers functioning with the most updated software product, they lack in the ability to push that information to clients. Therefore, there are a lot of functions that we do not receive proper training on. In addition, most training is online and difficult to find in the support system. They are also utilizing a product called The Bridge, where they push you to visit for support from peers. My thoughts are that if you are paying a company for a product, they should be the first option for support.

Review Source

AB

Angela B.  
Finance Administrator  
Real Estate  
Used the software for: 2+ years

### "Great Software for Payroll"

September 8, 2020

4.0

This really just makes the process much easier, and with employees responsible for their times, it cuts down on the amount of time to process.

Pros

I love that all employees can log onto the site and make sure their time and rates are correct, and can be accountable for what they submit.

Cons

I didn't find much that I didn't like with this software. Normal glitches, but overall it is a great addition to the payroll process.

Review Source

MS

Misty S.  
Payroll Specialist  
Marketing and Advertising  
Used the software for: 2+ years

### "Most Efficient Payroll Software"

September 11, 2019

5.0

I have been using WorkforceNow for several years now. The improvements are helpful and

Pros

It is easy to use and the reporting features are excellent. We have an excellent Payroll Manager who is also available to assist with any questions I have which makes Sizmek's constant issues easy to resolve.

Cons

The only minor issue I encountered was after updates, there were occasional changes to our hourly employees who use the Projected Pay Cycles.

Review Source

FH

Faraz H.  
Senior financial analyst  
Accounting  
Used the software for: 2+ years

### "Love it!"

April 28, 2022

5.0

Pros

I think it does a good job of being efficient and well tracks the pay and other important things for payroll

Cons

I wish the reporting was simpler and less complicated

Review Source

VR

Verified Reviewer  
Demand Generation Marketing Manager  
Computer Software  
Used the software for: 2+ years

### "Easy to use and can look up payroll info quickly "

March 6, 2018

4.0

Pros

It is so quick and easy to use and whenever I want to look up payroll information, tax information, or log PTO, I can simply log in and find that right away without much hassle.

Cons

Sometimes it takes a while to log in to ADP or for the pages to load. There can be a lag occasionally or the system would be down.

Review Source

Response from ADP

March 12, 2018

Hi - Thank you for reviewing our Workforce Now system. I am glad it is easy for you to use!

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