--- title: "Page 2 | ADP Workforce Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is ADP Workforce Now the right Payroll solution for you? Explore 7295 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/155895/WorkforceNow/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- ADP Workforce Now 4.4 (7302) [View alternatives](https://www.capterra.com/p/155895/WorkforceNow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Page 2 - Reviews of ADP Workforce Now ## Showing most helpful reviews Showing 26-50 of 7302 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stephen G. General Manager Used the software for: 3-5 years ### "HR Partner" September 1, 2026 4.0 Generally it is very good. Ties in with our P&L, easy to update with holidays, vacation and sick time. Pros easy to work with, intutive and allows our employees to easily input their hours and time off needs. Cons I want more control over who can approve time and needs to have approvals for their times, Ie.. managers Review Source Administration Used the software for: 1-3 years ### "ADP Workforce review" September 17, 2026 5.0 ADP Workforce Now is a powerful, all-in-one HR and payroll platform that delivers rock-solid compliance and deep functionality, though it often comes with a clunky interface and mixed customer support. My over all experience with ADP workforce is really great just don't have updated pto hours. Pros The best thing about ADP Workforce Now is how it brings payroll, HR, benefits, and time tracking together in one single, centralized platform, it has everything right in place for you. Cons The biggest complaints about ADP Workforce Now center on clunky reporting, inflexible customization, and frustrating customer support, and it doesn't have pto hours updated Review Source Office Manager Used the software for: 1-3 years ### "Workforce Expertise" September 23, 2026 5.0 I think all Businesses that are looking for quality expertise with payroll, taxes and any work comp insurance needs, would be grateful to use ADP for all their needs. Pros I really find ADP such an asset to our company. Our payroll is done within minutes. If there is ever any issues the customer support is on par. The end o the years reporting is so easy and quick. Everything with ADP is such a time savings. Cons I have not experienced any cons using ADP Workforce. all the help I need has always been handled with ADP Workforce. Review Source JE Jamie E. Compliance Lead Used the software for: 3-5 years ### "ADP 50ish employees " September 10, 2026 5.0 ADP is a great tool to use if you have around 40ish team members. THis makes communication with the team easy, and helps track their time as well. Pros Adp is a overall easy product to use. This not only saves you time on your payroll, but it is easy to get ahold of customer support. Cons ADP onboarding process is not great, and has a strange onboarding process. Plus some steps to terminate employees is annoying Review Source HR Manager Used the software for: 1-3 years ### "Payroll Made Easy After Two Years" September 21, 2026 5.0 Every morning I log into the self-service portal to approve my team's time-off requests. The automated approval chain sends me a quick notification, and I can add a note before hitting approve. It saves me hours each week and keeps the schedule tight. Pros The payroll module syncs with HMRC tax codes automatically, so our team of five never has to manually adjust rates; the time‑tracking widget lets staff log hours in seconds, and the dashboard updates instantly, which keeps the finance cycle tight. Cons The documentation for the payroll API feels a bit sparse so we had to hunt forums for integration tips; also the support response can take a day or two, which slowed a critical payroll run. Review Source HR Manager Used the software for: 1-3 years ### "Solid payroll tool with a learning curve" September 27, 2026 5.0 I love how the time‑tracking module automatically syncs with my calendar, so I never miss a clock‑in. It pulls my lunch breaks straight from Outlook, updates my payroll in real time, and gives me a quick view of overtime at the click of a button. It saves me hours each week. Pros The automated payroll calculations, especially the UK tax brackets, saved us hours each month. The self‑service portal lets staff update details instantly, and the reporting dashboard gives clear insights into payroll spend. Cons The onboarding guide was a bit confusing, and support sometimes takes a couple of days to reply. The UI feels a little cluttered when you try to navigate between payroll and benefits sections. Review Source Senior Vice President of Finance Used the software for: 3-5 years ### "ADP Workforce Now a good solution for your Payroll needs." May 14, 2026 4.0 The value for money is fair for the size of our company - it's based on the number of employees. It's easy to use and we are able to find work arounds for our specific needs. The set up menu allows us to limit access to specific menus depending on the department or manager level. Pros Time Tracking and Reporting - we are able to create custom reports to match our contract reporting. We can download timecard reports with notes and approvals. Cons Customer support. The do not appear to have knowledge for unique company needs. As an example some of our employees disappeared from our reports and our payroll register for no reason. We found out they were archived, customer support told us we were too large of a company and we were filling up our storage. We have 1200 employees, I do not think for a company that is too large for ADP to handle, they've been around for many years and I have to believe there are other companies with a lot more employees. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Additional reporting options available and the automation of our payroll entry to our Sage accounting software. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reasons for choosing ADP Workforce Now We had Paycom before Paylocity and at the time Paycom was more difficult to use and customize reporting that we needed for the contracts. Paycom was a much higher price than ADP. Review Source Kari R. HR and Administration Manager Used the software for: Less than 1 year ### "Seamless & Easy transition" January 5, 2026 5.0 We use the biometric timeclock provided by them and it has saved us a lot of time and made payroll a much quicker process. It also helps to hold our employees accountable to show up to work on time. The implementation team made the process seamless and easy for everyone involved. Pros The ADP platform is very intuitive and user friendly. Their customer service team is top notch and has solved all my questions with one call or email. We use the biometric timeclock provided by them and it has saved us a lot of time and made payroll a much quicker process. It also helps to hold our employees accountable to show up to work on time. The implementation team made the process seamless and easy for everyone involved. Cons I have not had a single issue with ADP Workforce Now. We will continue to use ADP for many years to come. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) We were looking for a company to have everything in one easy to use place for us. ADP PEO offered discounted and affordable benefit options for our employees. Review Source HR Director Used the software for: 1-3 years ### "Terrible experience with Workforce Now" January 16, 2026 1.0 Awful. Never again. I switched to Paylocity after 1 year. I would never recommend ADP to anyone searching for a payroll provider. Pros Absolutely nothing. The service was terrible and the integration was poor. I did like the website but after that it wasn’t very helpful. Cons Everything. I could not link my 401k. I could not Get accurate reports. And payroll processing was terrible. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Ease of use and cost savings. These never materialized Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reasons for choosing ADP Workforce Now Cost. Ease of use. Reporting. Promises made by sales. Review Source Executive sous chef Used the software for: 3-5 years ### "ADP because there’s not many other options. " March 9, 2026 3.0 Overall it is still a good product as long as you don’t forget your log in credentials and you learn to navigate it for some employees because it’s not user friendly for those who aren’t tech savvy. Pros Adp works with software such as quikbooks so that employees can upload their W2’s directly. It is a great time saver and helps prevent errors. Cons Adp is not easy to get into if a password if forgotten. It usually relies on a second party to help with a password reset. My worst nightmare from years of experience with ADP is getting locked out. Another issue is if you used it with another company it will sometimes tie that company in. Alternatives considered [HotSchedules](https://www.capterra.com/p/52611/HotSchedules/) Reasons for choosing ADP Workforce Now It’s what my company uses so I didn’t have another option Review Source PM Used the software for: 1-3 years ### "ADP is the way to go" June 23, 2026 5.0 For an HR or payroll administrator, it feels like driving a massive, armored tank: you know it is secure, it is highly compliant, and it will absolutely get you across the finish line on payroll day. However, it handles like a heavy vehicle—the steering is stiff, the dashboard is cluttered, and making a sharp turn (like running a non-standard report or fixing an implementation mistake) requires a lot of muscle. Pros ADP Workforce Now is a highly reliable, all-in-one HR platform that does a fantastic job of streamlining everything from payroll and tax filing to benefits administration and time tracking. Because it houses employee data in one centralized hub, it eliminates the headache of jumping between different systems and drastically reduces manual data entry. The platform is also widely praised for its robust, automated compliance features, which take the stress out of navigating complex labor laws, while its intuitive self-service portal empowers employees to easily manage their own tax forms, pay stubs, and time cards. Cons Honestly, ADP Workforce Now is great for having everything in one place, but it definitely has its frustrating sides. The system itself can feel really clunky and rigid—simple tasks take way too many clicks, and trying to pull a custom report is a total nightmare if you don't know exactly what you're doing. Plus, once you're done setting it up, the customer support is a maze; you usually end up dealing with a general call center instead of a dedicated person who actually knows your account. On top of that, their billing is incredibly confusing with random extra fees that constantly catch you off guard.. Review Source Rebecca R. Production Office Manager Used the software for: 3-5 years ### "ADP Workforce NOW " April 28, 2026 5.0 Overall, my experience with ADP Workforce Now has been very positive. It’s a comprehensive platform that brings payroll, HR, benefits, and reporting together in one system, which makes managing employees much more efficient. Once you become familiar with the features, it’s a reliable and powerful tool that helps keep processes organized and compliant. While there is a learning curve in some areas, the time savings and accuracy it provides make it a valuable system for day-to-day operations. Pros What I like most about ADP Workforce Now is how streamlined and user-friendly the platform is for managing payroll and HR in one place. It makes processing payroll efficient and accurate, and the reporting tools are extremely helpful for tracking employee data, benefits, and time off. I also appreciate how organized the dashboard is—it’s easy to find what you need without feeling overwhelmed. Overall, it saves time, reduces errors, and helps keep everything compliant and running smoothly. Cons What I like least about ADP Workforce Now is that some features can feel a bit complex or not as intuitive as they could be, especially when navigating more detailed reports or advanced settings. There can be a learning curve for new users, and certain processes require multiple steps to complete simple tasks. Additionally, occasional system updates can slightly change layouts, which takes time to adjust to. While it’s a powerful platform overall, simplifying some workflows would make the experience even better. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) PayChex's customer service was horrible. Review Source Associate Director, Evaluation Used the software for: 3-5 years ### "Painless Payroll System" February 19, 2026 4.0 I have used ADP as both an employee and supervisor of several employees. Most of my interactions with the platform have been around tracking, submitting, and approving timesheets; updating tax info; and tracking benefits and PTO. Compared to other systems, it has been relatively painless. Pros My organization uses ADP as its payroll and benefits system, and I have used it as both an employee and supervisor. Its time-tracking features are fairly easy to use, especially for organizations where all time has to be billed to a particular code or account. It also allows easy tracking of benefits and time off. It also makes it easy to update tax info, personal data, and benefits contributions, saving me time from jumping through various HR hoops. I think that its mobile app is fairly easy to use, as well. While I am not an HR professional, using ADP has been much more painless for me, compared to other platforms. Cons For organizations like mine, where all time has to be billed to a particular code, I would appreciate if I could view the cumulative time billed to each code over a particular period. While certain members of our organization can see this info as administrators, my team has to keep track of this information separately. Review Source Software Support Analyst Used the software for: 3-5 years ### "Reliable but kind of clunky feeling" March 16, 2026 4.0 Dependable platform for payroll and HR tasks. Once you learn where things are, it works pretty smoothly. It’s not the most modern interface, but it handles the important functions well. Pros Easy access to pay stubs and tax forms. Good reporting tools for HR and payroll. Helpful compliance features. Works well for managing benefits and employee records. Cons Interface is outdated. Some features take too many clicks to find. Reports can be confusing at first. Setup for new features isn’t always intuitive. Review Source Jarvis T. Operations Manager Used the software for: 3-5 years ### "ADP the most reliable choice" April 23, 2026 5.0 During my time with LA Fitness, I utilized ADP as my primary payroll provider. I found the platform very user-friendly for essential tasks, such as accessing pay stubs, retrieving W-2 forms, and managing tax withholding updates. The login process was consistent and provided seamless access to my financial documents. Pros Recruitment: Integrated Applicant Tracking Systems (ATS). Benefits: They act as a massive broker for health, dental, and 401(k) plans. Onboarding: Digital paperwork and background checks are built right into the workflow. Cons Clunky Design: While they are slowly updating, many parts of the ADP ecosystem (especially Workforce Now) feel like they were designed in the early 2000s. It can be buried in menus and require too many clicks to perform simple tasks. Learning Curve: Because the system is so powerful, it is not intuitive. New admins often require several hours of training just to learn how to run a basic payroll cycle without errors. Review Source Owner Used the software for: 3-5 years ### "ADP Is Worth The Investment" August 12, 2026 5.0 I would turn to ADP for all my human resources needs in the future as long as it was in the budget. It is worth the money Pros I have always preferred this software for anything employment related. Employees have access to time cards and various human resource reporting. Cons It is definitely only in the budget for larger corporations. Customer support is always hard to get on the phone which is rarely needed. Review Source Human Resources Clerk Used the software for: Less than 1 year ### "ADP REVIEW" June 2, 2026 4.0 On the positive side, it is an absolute powerhouse for multi-state payroll, tax filing, and strict compliance management, serving as a rock-solid single source of truth that keeps HR departments legally secure. The employee mobile app is also highly functional, making routine tasks like viewing paystubs and requesting time off incredibly seamless for the average worker. However, the system administrator experience can be deeply frustrating; the legacy interface is notoriously rigid, generating custom reports is an overly complex chore, and finding consistent, prompt customer support often feels like navigating an endless maze of tickets. It is a premium, dependable system built to handle the heavy lifting for mid-sized organizations, provided you are willing to tolerate its administrative clunkiness. Pros Using ADP for time tracking has a few major advantages, especially when it comes to efficiency and compliance. Its biggest strength is its seamless integration with ADP’s core payroll platform. Because hours flow directly into payroll, you eliminate the tedious task of manually exporting data and drastically reduce human data-entry errors. Additionally, the system automatically applies local, state, and federal labor laws to handle complex calculations like overtime and required break periods, taking a lot of compliance pressure off your HR team. It also offers great flexibility for employees, who can clock in through mobile apps with geofencing, web browsers, or physical biometric kiosks. Cons both the desktop and mobile interfaces can feel sluggish, dated, and unintuitive compared to modern standalone software. Setting up custom approval workflows or unique scheduling rules can also be surprisingly rigid, often requiring a call to ADP support rather than a quick fix in your settings. because it is an enterprise-grade solution, the pricing is usually higher than dedicated time-tracking tools, making it a heavy investment if you aren't fully utilizing the rest of the ADP ecosystem. Review Source HR Coordinator Used the software for: 3-5 years ### "HR Coordinator " April 21, 2026 5.0 great in time tracking, communication and has great customer support. Pros its user-friendly and easy to navigate... also one main thing is that we can connect other platforms to it. Cons Uploading multiple documents was an issue due to file size limits, that was the only concern i would take into account but its not a major issue Review Source Quality Assurance Used the software for: 1-3 years ### "Great Customer Support Tool " June 24, 2026 5.0 My overall experience with ADP Workforce Now was positive. It is a reliable platform that helps simplify payroll, HR tasks, and employee management. While there is a learning curve due to the many features available, the system is effective, organized, and valuable for managing day-to-day HR processes. Pros liked how ADP Workforce Now brings payroll, HR, benefits, and employee information into one easy-to-use platform. It helped streamline processes, improve accuracy, and made it easier to access important information quickly. The reporting tools and automation features were also helpful for saving time and staying organized. Cons The platform can feel a bit overwhelming at first because of the number of features and options available. Some processes could be more intuitive, and navigating certain areas sometimes requires extra steps. However, once familiar with the system, it becomes much easier to use. Review Source Technical Writer Used the software for: 3-5 years ### "Good Value Good Cross Functionality With Benefits Administration" December 15, 2025 5.0 Great value and functionality. ADP has a very reliable and secure website as well. There are a few things I would improve, but it's the best option for us on the market. Pros ADP is user friendly and has a lot of cross-functionality with our benefits administration. We have no plans to switch at the moment and are happy with service and our rep. Our employees can access all of their statements as PDF's and also do open enrollment. Cons Employees have to do a few extra steps to request time off. The pop-out menu is a little clumsy for requesting PTO. Review Source Phlebotomist, CMA Used the software for: 3-5 years ### "Great for your company " May 14, 2026 5.0 I have been using ADP with a handful of companies now and while some of the companies use it differently and add-ons the ease of knowing what you are getting and how to navigate the website is so comforting. Pros I am very pleased with the ease of using the website. Super easy to navigate and the customer support is very helpful. Communication between employer and employee is a breeze. Once given username it's a breeze to set up. Cons The initial sign in can be confusing but after that it's a breeze. Resetting passwords and changing passwords is easy. Review Source CM Christine M. Value-Based Solutions Manager Used the software for: 1-3 years ### "Great self-service platform" July 16, 2026 4.0 Overall, ADP Workforce Now is a comprehensive, user-friendly platform that keeps all of my employment information conveniently centralized in one place. The ability to easily access payroll, tax documents, time-off balances, and other HR-related information enables self-service and reduces the need to contact HR, helping to minimize administrative bottlenecks and improve efficiency. One area for improvement is the performance management functionality, which could be enhanced to match the intuitive design and ease of use found throughout the rest of the platform. Pros What I like most about ADP Workforce Now is its convenience and ease of use. It provides a single, centralized location for all my employment information, including payroll, tax documents, paid time off, and organizational details. Having everything I need in one place makes it simple to access important information quickly and efficiently. Cons What I like least is the performance management feature. It is not as user friendly or efficient as working with the other tools in ADP. It requires a fair number of clicks and time to manage and doesn't visually show performance as well as other available performance management platforms. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) The company wanted an all-in-one management platform. Review Source Scale administrator Used the software for: 3-5 years ### "Seamless user friendly time management system. " September 14, 2026 5.0 I use ADP workforce Now as my time clock app to monitor my hours at work as well as my w-2s and any PTO hours that I have a career or have used. Pros I really like that on ADP workforce Now I'm able to track all my hours in my PTO. I'm also able to do training for work through different modules on the system. Cons I don't like that I I'm not able to clock in and clock out from the app. There is also no way for me to schedule time off within the app. Review Source Mt. Olive S. Director Used the software for: Less than 1 year ### "Over Great PlatForm" July 6, 2026 5.0 Since implementing ADP Workforce, our overall experience at Mt. Olive Early Learning Center has been very positive. The transition was much smoother than we expected, and the platform has helped us streamline our payroll and employee time tracking. Our staff appreciates how easy it is to clock in and out, view their pay information, and access their schedules, while our administrative team enjoys the time savings and improved accuracy. Customer support has also been a strong point. Whenever we've had questions or needed assistance, the ADP team has been responsive, professional, and willing to walk us through the process until our issues were resolved. Although we believe the pricing is a little high for a small childcare center, the reliability of the system and the convenience it provides have made it a worthwhile investment. Overall, ADP Workforce has helped us become more efficient, reduce administrative tasks, and better manage our workforce. We are pleased with our experience and look forward to continuing to use the platform. Pros Mt. Olive Early Learning Center has had a very positive experience using ADP Workforce. The system is easy to use for both management and employees, making payroll and timekeeping much more efficient. Our staff quickly learned how to clock in and out, check their schedules, and access their pay information with very little training. The customer support team has also been responsive and helpful whenever we have had questions or needed assistance. Their guidance has made the transition to the platform smooth and stress-free. One of the features we appreciate most is the time tracking. It has made it much easier to monitor employee hours, reduce errors, and simplify payroll processing. Overall, ADP Workforce has saved our administrative team valuable time while providing an easy-to-use solution for our staff. We are very satisfied with our experience and would recommend ADP Workforce to other childcare centers looking for a reliable workforce management system. Cons We've had a good overall experience with ADP Workforce. The system is easy to navigate, and our employees had no trouble learning how to use it for time tracking and payroll. It has definitely helped make managing our workforce more organized, and the customer support team has always been friendly and helpful when we've had questions. My biggest concern is the cost. As a small childcare center, ADP Workforce is a little more expensive than we would like. While the platform works well and offers great features, it can be hard to justify the price for a smaller business with a limited budget. If ADP offered more affordable plans for small businesses, it would make the experience even better. Overall, we're happy with the product and the service we just wish it was a little more budget-friendly for businesses like ours. Review Source Bianca S. Assistant Director of Conferences and Events Used the software for: 3-5 years ### "Great tool for timekeeping " August 3, 2026 3.0 Overall, I enjoyed using it. It did take some time to get used to the features, reports, and the views. However, after a few tutorials on timecards, i got the hang of things. Pros I work for a university that now uses ADP Workforce for timecards, sick time requests, pay stub reviews, and other timekeeping tasks. I am a director that review 90+ timecards when the pay period closes. We recently changed to a new version of ADP called ADP Lyric. Still ADP, but their updated version of ADP. What I like about ADP is the view of the timecards, the dashboard for the time off/sick time requests, and the reports it generates for me to cross analyze time cards. Cons The mobile app of ADP not consistent. At thims all yhe features show and other time, it does not show all the features. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.