--- title: "Page 3 | ADP Workforce Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is ADP Workforce Now the right Payroll solution for you? Explore 7295 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/155895/WorkforceNow/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- ADP Workforce Now 4.4 (7302) [View alternatives](https://www.capterra.com/p/155895/WorkforceNow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Page 3 - Reviews of ADP Workforce Now ## Showing most helpful reviews Showing 51-75 of 7302 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Owner Used the software for: Less than 1 year ### "Satisfied customer " May 21, 2026 5.0 My overall experience with \[ADP Workforce Now\](https://www.adp.com/what-we-offer/products/adp-workforce-now.aspx?utm\_source=chatgpt.com) was positive. The platform provided a reliable and efficient way to manage payroll, HR, benefits, and employee data in one place. While there was a learning curve with some advanced features, the system helped streamline daily workforce management tasks and improved overall operational efficiency. Pros What I liked most about \[ADP Workforce Now\](https://www.adp.com/what-we-offer/products/adp-workforce-now.aspx?utm\_source=chatgpt.com) was its all-in-one HR and payroll functionality, which streamlined administrative tasks and improved overall efficiency. The platform was user-friendly, reliable, and made employee management much easier. Cons What I liked least about \[ADP Workforce Now\](https://www.adp.com/what-we-offer/products/adp-workforce-now.aspx?utm\_source=chatgpt.com) was that some features felt complex to navigate, and certain reports or customizations required additional training to use efficiently. The system could also be slow at times during payroll processing or updates. Review Source Hr Generalist Used the software for: 3-5 years ### "Reliable All-in-One HR and Payroll Platform" May 18, 2026 5.0 Overall, my experience with ADP Workforce Now was positive. I found it to be a reliable and comprehensive platform for managing payroll, HR tasks, benefits, and employee information all in one place. While there was a bit of a learning curve at first, the system became much easier to navigate over time, and the automation features helped streamline many day-to-day processes. Pros What I liked most about ADP Workforce Now was how it brought payroll, HR, benefits, and time tracking into one platform. It made managing employee information much more efficient and helped streamline everyday HR tasks. I also appreciated the employee self-service features and the reliability of the payroll system. Cons While ADP Workforce Now has a lot of robust features, there can be a learning curve at first because the platform is so comprehensive. However, once users become familiar with the system, it can be very effective for managing payroll, HR, and employee information in one place. Some processes may take additional setup or training initially, but that also allows for greater customization to fit a company’s needs. Review Source Maintenance Tech Used the software for: 3-5 years ### "Highly recommended/Reliable " April 15, 2026 5.0 As a user managing HR and payroll for our team, my overall experience with ADP Workforce Now has been a mix of professional reliability and technical frustration. On one hand, it is an absolute workhorse that I trust to handle our complex tax filings and multi-state compliance without breaking a sweat. Having a single database for everything—from onboarding to open enrollment—has significantly reduced the "paper trail" in our office and given us much better data security. Pros What I love most is the peace of mind that comes with their compliance and tax filing engine. As a mid-sized company, we don't have time to manually track changing state laws or tax codes, and ADP handles that liability seamlessly. Having a single source of truth where payroll, benefits, and time tracking actually talk to each other has cut our manual data entry in half. Plus, the mobile app is a huge win for our team—our employees actually use it to check their paystubs and request PTO without having to bug the HR office. Cons The biggest headache is the lack of consistent customer support; once you're past the implementation phase, getting a straight answer from a human can feel like a maze of tickets and general mailboxes. The system is also not very intuitive—simple tasks often require clicking through four different menus, and the custom report builder feels like it hasn't been updated since 2005. For a premium-priced platform, I expected a more modern user interface and a dedicated account manager who actually knows our business history Review Source VP HR Used the software for: Less than 1 year ### "In a Sea of Payroll software, floats to the top" April 8, 2026 4.0 Overall good, except the customer service. If I have an issue I would like one person to handle it start to finish, whereas this I feel I"m calling into a call center and never get the same person twice Pros Payroll processing is straightforward, reporting is flexible, and employee data is easy to access and update. The platform helps reduce manual work and improves accuracy, which saves time and minimizes errors. I also appreciate the self-service features for employees, which empower them to manage their own information. Overall, it’s a reliable, user-friendly system that supports both efficiency and compliance, allowing me to focus more on strategic work instead of administrative tasks. Cons What I like least about ADP Workforce Now is that it can feel unintuitive and clunky at times, especially when navigating between different modules. Certain processes require more clicks than necessary, and the layout isn’t always as user-friendly as it could be. Reporting, while flexible, can be complicated to build without prior experience. Additionally, system updates or changes aren’t always clearly communicated, which can create confusion. Customer support can also be inconsistent depending on the issue. Overall, while it’s a powerful system, there are opportunities to improve usability and streamline the user experience. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/)[Blue Marble Payroll](https://www.capterra.com/p/231382/Blue-Marble-Payroll/) Features were more embedded in the software not a plug in like Paylocity Review Source HR Director Used the software for: 3-5 years ### "The payroll and HRIS product needed for a workforce with many divisions with complicated pay" March 11, 2026 4.0 Overall, ADP WFN was a great partner and provided all our needs. They always had great customer service. We used just about all their products from recruiting, onboarding, HRIS, payroll, benefits, performance, tax and banking, COBRA, garnishment services, etc. I also had the privilege of serving a couple years on their advisory board. This showed me how much they care about their product and their customers. Pros The individualized customer service. The product is great and covers your needs but needs updating. For the most part, the modules have a seamless work flow. Cons The need for updates and easier navigation. Some of their modules just need an "updated" look and feel. Switched from [AmeraCare](https://www.capterra.com/p/98715/AmeraCare/) Americana was more of a financial platform. It was also outdated. We were limited with features and people management. The company was growing and it was an essential move. Those who were involved with company deployment and implementation were not experienced so it was a challenge for us. We did get through it but a company with IT experienced employees working with the team of users would have made the experience better. Review Source Delivery Station Associate Used the software for: Less than 1 year ### "Workforce Resourcing" June 15, 2026 4.0 As a person who has applied companies who uses ADP Workforce Now it gives a security and makes my application easier to where you have the same software runs only for your payroll but with the employment processes Pros I have fully utilized this platform as an employee. The ability of it to integrate payroll system and now the employment system makes it easier to set up payroll account. It streamline the process not only for the employee but also for the employers who uses ADP workforce now. I am exploring this software in building my own cleaning business nd I will definitely get this if I need to increase my man power. Cons It is reliable because when I lost access on my payroll account through my company website. The ADP workforce integration of its employees records of the company payroll records regardless you are no longer have access to the payroll record in the company website. Review Source Duncan C. Head Of Digital Planning Used the software for: 3-5 years ### "Solid, Dependable Platform That Could Be Easier to Use" October 1, 2026 2.0 I use it far less often than I have in the past with new modern systems replacing several tasks, especially around team and leave management. Pros The biggest win for us is how reliable payroll is. ADP handles tax filings and withholdings, including across multiple states, so we spend a lot less time worrying about compliance. I also like having payroll, HR records, benefits, and time tracking in one system instead of juggling separate tools Cons The interface feels dated and isn't always intuitive. Simple tasks can take more clicks than they should, and finding certain settings or reports sometimes means digging through several menus. Review Source HR Manager Used the software for: 3-5 years ### "Years of Ongoing Issues with Tax Compliance and Support" January 21, 2026 3.0 My overall experience with ADP Workforce Now has been disappointing. Over the years, we’ve faced ongoing challenges with tax compliance errors and an implementation process that was poorly managed from the start. Customer support has often been difficult to reach, and when issues arise, resolution times are extremely long. The system itself is robust in theory but overly complex in practice, making simple tasks take far more time than they should. While ADP offers a wide range of features, the lack of reliable support and efficiency has made the platform frustrating to use and difficult to trust for critical HR and payroll functions. Pros ADP Workforce Now offers a comprehensive range of HR and payroll features in one platform. When everything works correctly, it’s convenient to have payroll, benefits, and employee data integrated in one system. Cons The biggest issues were with tax compliance and the long turnaround time to resolve problems. Errors often took months and even years to correct, which has created frustration, extra work, and a lot of liability in late fees in penalties. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) We made the switch to ADP for better tax reporting and filing Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) Reasons for choosing ADP Workforce Now ADP seemed like it would be able to handle the complexity of our tax filing Review Source IT support Used the software for: 3-5 years ### "Efficient and Reliable HR & Payroll Solution" May 31, 2026 5.0 Overall my Experience with ADP workforce Now has been very positive. It streamlines HR and payroll tasks, Improves efficiency, and provides reliable tools for managing employeesand reportings in one centralized platform Pros ADP workforce Now, been a game-changer for our HR and payroll processes. Its reliable easy to use, and keeps everything centralised in one platform. The self-service tools and reporting features save a huge amount of time and improve overall efficiency. Cons What i liked least about ADP workforce Now was that some features can feel overly complex at first, and customization/reporting may require a learning curve for new user Review Source Sales Development Manager Used the software for: 3-5 years ### "Modern and Intuitive Interface with Robust HR Features, but Reporting Needs Work" April 10, 2026 3.0 Overall, my experience has been positive because the platform effectively centralizes all the basic needs. While the reporting functions have a learning curve for leadership, the daily ease of use for employees and the improved UI make it a reliable choice for a growing mid-sized company. Pros With the newest version, the interface is very easy to navigate and very simplified. The layout is much more intuitive than previous iterations, making it significantly faster to find essential payroll and HR documents without feeling overwhelmed by menus. Cons The reporting aspects are not ideal for managers who need quick, actionable insights. The system often feels clunky when trying to filter specific team data, and the standard templates don't always capture the unique metrics we need to track performance and attendance effectively without extra steps. Review Source Community Director Used the software for: 3-5 years ### "Honest feedback on ADP " February 17, 2026 5.0 My overall experience has been nothing but positive, from managing timecards to benefits implementation; they make it very user-friendly, and I enjoy that. Pros Ease of use is definitely my favorite thing about ADP - I like that everything is organized, and you can easily check on time tracking as well as reports. Customer support is always very helpful, and they have top-notch communication. You definitely get what you pay for: quality service and value for money. Cons I would have to say the main Home page- I love the fact that they have several items posted. However, it looks too crowded for my liking Review Source Sandrine L. Team Leader Used the software for: Less than 1 year ### "Simple but safety issue" February 10, 2026 5.0 Amazing, clear, simple, daily use, neew an update on the safety and security. But nothing was flag other than that. Pros easy to use, friendly user, simple, everything is there. I love the feed, so my boss can post some information or learning process quickly. Cons The safety and security. It's been a couple time in a short time frame that all employee need to change their password because we hav an alert saying someone try to connect and it was spam to us. Switched from [ADP Workforce Now On the Go](https://www.capterra.com/p/231227/ADP-Workforce-Now-On-the-Go/) Because th cost was higher and we have so much difficulty to complete what we have to do and work with ADP. Review Source COTA Used the software for: Less than 1 year ### "A great online system to manage HR responsibilities!" January 21, 2026 5.0 Even though switching to ADP was different then the typical pen and paper system I was used to, I really am glad that we switched. I think it has been a very beneficial move for our company and as an employee user I love all of the online features that I have when using this system. Pros My place of employment has recently switched to using ADP and it has been very easy to use and transition to. I use ADP daily to track my time at work and submit for payroll. ADP has a lot of features to improve communication throughout the office; however my place of work does not use all of the site abilities to report time off requests or other forms and reports. I have not had the need to use the customer support line as my HR director has been able to answer all my questions and concerns. I also do not pay for the ADP application as an employee so I am unsure what the cost of this program is. Cons I have not had any issues with ADP workforce. There was initially a slight learning curve when switching from a paper system to a ADP for our time documentation. Review Source Dana P. Staffing Coordinator Used the software for: 1-3 years ### "Time Tracking At Your Fingertips" April 30, 2026 5.0 I loved ADP Workforce Now. It was amazing to track hours, view PTO banks, as well as clock in and our directly on the app. Pros ADP Workforce now has the best looking interface. It was super easy to clock in/out and see available PTO as well as other HR material and even paystubs. Cons I truly cannot think of anything I do not like about ADP Workforce Now. I wish our team still used this product. Switched from [TimeClock Plus](https://www.capterra.com/p/21548/TimeClock-Plus/) Management team wanted to use a product with more features. Review Source Tony G. Wholesale parts sales mgr Used the software for: 3-5 years ### "Ado review" June 30, 2026 5.0 Use it every day in many aspects of my role at work and for other employees to show it’s value to the team Pros All the necessary HR, I.T. , service award, health benefits rolled into one area makes it extremely helpful Cons Mobile app at times is very delicate and not always least to maneuver compared to the desktop but overall is good Review Source Case Worker Used the software for: 3-5 years ### "Great time keeper" May 6, 2026 5.0 Overall is a great way to keep track of you time, and reporting your hours to HR. You just clock in, and HR receives the report without the need of you doing anything else. Pros very good app, it is very easy to use and intuitive. The customer support is great and very fast. There is little to no setup, you basically log in and are ready to go, you can clock in, and clock out with one click; very useful for works that are on the road. Cons It can be slow at times, I had some issues with it not loading right away, and missing a clock in due to that. Review Source Accountant Used the software for: Less than 1 year ### "Easy to Use Once You Get the Hang of It" October 5, 2026 5.0 Overall, my experience with ADP Workforce Now has been pretty good. It keeps payroll, employee info, and time tracking all in one place, which makes things easier to manage. It took a little bit of time to get used to where everything is, but once you know the system, it’s fairly easy to use and saves time with day-to-day tasks. Pros ADP Workforce Now is easy to use and helps keep payroll, time tracking, and employee information organized in one place. I especially like how it saves time by streamlining everyday administrative tasks and making important information easy to access. The reporting features are also helpful for reviewing payroll and employee data when needed. Cons Some parts of ADP Workforce Now can feel a little complicated at first, especially when navigating certain reports or payroll functions. It can take some time to learn where everything is located, and a few processes could be more streamlined and intuitive. Switched from [QuickBooks Desktop Payroll](https://www.capterra.com/p/174981/QuickBooks/) We switched from ADP to QuickBooks Payroll because it just made more sense for us. We already use QuickBooks for accounting, so having payroll connected in the same system makes things easier and cuts down on extra work. It also feels a bit simpler to use for what we need day to day. Review Source KL Kate L. Management Used the software for: 1-3 years ### "Recommend!" July 27, 2026 4.0 Overall, my experience with ADP Workforce Now has been positive. I used it regularly to access payroll information, benefits, tax documents, and other HR resources. The platform was reliable and made it easy to manage routine employee tasks through its self-service features. While some areas of the interface could be more intuitive, it provided everything I needed in one place and helped simplify day-to-day HR and payroll management. Pros ADP Workforce Now provides an intuitive, centralized platform for managing HR tasks like payroll, benefits, time tracking, and employee information. I especially liked the self-service features, which made it easy to access pay stubs, tax documents, and benefits information without needing to contact HR. Cons Some features can feel overwhelming at first due to the number of menus and options, and occasionally it takes a few extra clicks to find specific information. The interface could be more streamlined in certain areas to make navigation faster and more intuitive. Review Source Human Resources Manager Used the software for: Less than 1 year ### "ADP WorkforceNow the HRIS for Success " May 22, 2026 5.0 Excellent! Professional and reliable. ADP Workforce Now is the HRIS for all companies seeking a clear and productive system. Pros ADP Workforce Now is by far the best HRIS I have experienced. From the recruitment module to its performance management module are an ease and productivity modules. Cons There is nothing negative to say about ADP. Customer service from implementation to set up has been a refreshing experience. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Increase in staff and customer service, forced us to seek an HRIS that will support us. Review Source cynthia R. Clinician Used the software for: 1-3 years ### "ADP Equals Money" May 5, 2026 5.0 ADP has been successful allowing me to stay up to date. It allows me to ensure that my workplace is distributing and reporting my work hours Pros I have been using ADP as part as my workforce payroll system and has been really effective to be able to go on and see my pay stubs, my hours and my benefit time. It was really easy to set up on my mobile phone since I'm always on the go. The app is free to use and updates effectively. Cons The only time I had an issue with ADP when when I was trying to learn how to navigate my different jobs using ADP. Review Source Customer Service Expert Used the software for: 3-5 years ### "A Seamless, Time-Saving HR Solution" July 6, 2026 5.0 My overall experience with ADP Workforce Now has been excellent. The platform's ease of use makes daily tasks simple, resulting in significant time saving. It delivers highly accurate time tracking for payroll and robust reporting tools that provide clear, instant insights. Pros Excellent all-in-one HR tool. Streamlines payroll, tracking, and benefits effortlessly. Highly reliable. Cons Flawless experience so far, zero issues to report, smooth operation, and perfectly meets all needs. Wonderful payroll software. Review Source Finance Director Used the software for: 3-5 years ### "great payroll processing, lack of quality customer service" November 19, 2025 4.0 As far as processing payroll and getting people paid ADP is great. Trying to work with them programming advanced reports or General Ledger programing it gets pretty frustrating. Pros Payroll processing efficiency and accuracy is their strongest asset. When there is something that is out of the ordinary it is difficult to find the right person to assist you. Cons When working with ADP we never get to work with the same individual, resulting in a long discussion of us trying to explain our problem over and over again. You cannot call the same person, and no one takes any responsibility for accountability for advice given or action taken. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) moved our accounting system to Sage Intacct Review Source registrar Used the software for: 3-5 years ### "EASY USE OF ADP" June 9, 2026 5.0 I LOVE THIS APP AND I LOVE USING IT ALL THE TIME I NEVER REALLY HAS ANYISSUES WITH IT AND IF SO WHEN YOU CALLED THEY FIXED IT NO PROBLEM RIGHT AWAY Pros I WAS ABLE TO LOOK UP ALL MY PAYSTUBS AND MY W2S ALL IN ONE PLACE WIH NO PROBELMS AND IT WAS REALLY EASY TO USE and free to use Cons I DIDNT REALLY EVER HAVE A PROBLEM WITH IT AND I WAS ABLE TO LOG IN FROM ANYWHERE I WAS I LOVE THIS APP it was such an easy setup of the app Review Source Lab Technician Used the software for: 3-5 years ### "The trendsetters of work efficiency " October 27, 2025 4.0 I have had a very good experience with ADP Workforce Now. I would say that they are the app that kicked off the trend of empowering the employee. From being able to clock right in and out from the comfort of your own mobile device, to accessing your own check stubs and being able to update important information for your company to keep them in the loop. This app is truly amazing! Pros Clock feature, very easy to use, you have the option to use your fingerprint or FaceID (depending on your phone type), request time off/edit your time clock, paperless check stubs, paperless tax statements, update personal information directly from the app for HR Cons I’ve had multiple employers through ADP and depending on how far back I was not able to access my older tax statements, customer service Switched from [Workday Workforce Management](https://www.capterra.com/p/264766/Workday-Payroll-and-Workforce-Management/) By default, my old company used Workday and my new company used ADP Workforce Now. Review Source Practice Manager Used the software for: 3-5 years ### "ADP Customer Service" March 30, 2026 4.0 Overall I would have to rate my experience as ok definately not great due to errors that have occured with ADPIA interfacing platform and incorrect information being put in which caused deduction errors and reversals with mistakes made. Pros Platform easy to use once you know how to navigate it. Reporting is easy within the platform and reports are easy to find. Pricing is competative. Cons You do not have a dedicated support person to call and speak to. No one has a dedicated email to resolve your issue it just goes to a general mailbox which is sometime frustrating. Unlike paychexs the customer service is lacking Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Mainly pricing and a error with deductions and the delay to fix the error Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.