# Page 3 | ADP Workforce Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is ADP Workforce Now the right Payroll solution for you? Explore 7165 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/155895/WorkforceNow/reviews

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ADP Workforce Now

4.4 (7165)

[View alternatives](https://www.capterra.com/p/155895/WorkforceNow/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of ADP Workforce Now

## Showing most helpful reviews

Showing 51-75 of 7165 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JJ

JANISH J.  
Programmer  
Machinery  
Used the software for: 2+ years

### "ALL IN ONE HR"

March 14, 2026

5.0

It's a solid enterprise-grade solution that does what it promises, but it requires investment in training and patience with support. It's good once implemented.

Pros

ADP Workforce Now combines payroll, HR, benefits, time tracking, timesheets, reporting, and communication in one system. Good value but and support. Steep learning curve affects ease of use. Reliable for mid-to-large businesses.

Cons

Frequent updating, usability challenges. Best suited for organizations that can invest time in training and have dedicated HR staff to manage the system.

Review Source

SL

Shelley L.  
Club Finance Administrator  
Recreational Facilities and Services  
Used the software for: 2+ years

### "ADP review"

November 25, 2025

5.0

Has been pretty seamless. Implementation was a bit of a struggle as their staff person I felt was not very knowledgeable.

Pros

Easy to use. Cuatomer service is very good. Calls are answered rapidly. The system is fairly user friendly.

Cons

Nothing comes to mind. I am pretty happy the toughest part was the implantation. On their end I felt like the staff person was not the best.

Switched from

[Payworks](https://www.capterra.com/p/235453/Payworks/)

Horrible customer service. Could not even get a call back

Review Source

JM

Jennifer M.  
Direct of Finance  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "The Best Provider "

March 10, 2026

5.0

I love being about to login and create my own COI for a client immediately without waiting for an insurance provider. It speeds up the process and makes is look like we have it all together! Need a paystub- easy. Need last years W-2 again- one or two clicks to anything you need.

Pros

The user friendly website. You can do almost everything by yourself with a few clicks. It is very self explanatory

Cons

I honestly can not think of a single thing negative thing to say. Everything works amazingly. The customer service is fast and on point.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing ADP Workforce Now

The customer service was far more involved with us and answered all questions

Review Source

DH

Denise H.  
Paralegal  
Legal Services  
Used the software for: 2+ years

### "Making Clocking In and Out easy"

January 8, 2026

5.0

Overall, I have had nothing but great experiences with ADP from a medical field profession to a legal field profession and appreciate the availability and help that is given from the easy use and access of this application

Pros

I have used ADP with my current employees and even previous employees and I have nothing but good things to say. I appreciate that not only can I clock in on my computer but also my phone and any other electronic device. I also appreciate that I can access my w-2, w-4 and anything else needed for tax time or needed for my current position

Cons

The only issue I have ever run into is when the phone app glitches and logs me completely out or doesn't work for a period of time but that is something that happens with my type of mobile device

Review Source

RO

Ryan O.  
Wholesale Account Director  
Telecommunications  
Used the software for: 2+ years

### "Good but clunky!"

March 2, 2026

5.0

I am pretty good with this, We also have to maintain a separate login to WORKDAY which is odd you would think it would be the same login/password.

Pros

Value for Money Customer Support Ease of Use Reporting Communication and end of year W2 makes it easier to get things organized at TAX time!

Cons

I really have to say ADP makes you setup a different profile every time you join a new company which is fine but the problem is it does not link other historical data from previous jobs that used ADP. So that makes it hard to keep track of login/passwords.

Review Source

VR

Verified Reviewer  
Owner  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Good accounting software to manage and pay employees"

December 9, 2025

3.0

Overall, as a small business we were very happy with ADP workforce now to run payroll and pay employees on time.

Pros

ADP is a good tool to incorporate into your company to help manage and maintain payroll needs. Well known software product.

Cons

The only item I like least about ADP workforce now is the cost can be a little high for a small sized company.

Review Source

VR

Verified Reviewer  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Powerful All-in One HR Solution "

August 6, 2025

5.0

Great way to keep your company organized.Great interface and features. A little expensive but overall good.

Pros

I like that it's user friendly. Combines payroll, performance tracking.Great customer service. Trusted payroll compliance

Cons

It's pricey for Small Businesses . Requires training for advanced features. Some reporting limitations or performance issues.

Switched from

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)

Just wanted something different than what I was using

Review Source

Alexis M.  
Store manager  
Food & Beverages  
Used the software for: 6-12 months

### "Great software keeps everything easy to find"

December 11, 2025

5.0

Overall it's been a great experience as I stated before once you get the hang of it it becomes easy.

Pros

Ease of use. Everything is laid out fairly well the onboarding process was a little difficult. But once you do it a few times it's easy as can be.

Cons

It can be a a bit time consuming especially when you first start out. Trying to learn how to access everything.

Review Source

BP

Bill P.  
CEO  
Non-Profit Organization Management  
Used the software for: 2+ years

### "ADP: Problematic if you run into any issues!"

December 17, 2025

2.0

It has been absolutely miserable. All administrators on our team really dislike payroll processing and navigating the dashboard. Our company has many different facets and finding customer support is almost impossible.

Pros

It is well regarded program that provides decent value for what it offers. It is relatively easy to use for employees.

Cons

Customer Support is a 0/10; it's almost impossible to get someone on the phone who can actually help. And ADP is very difficult to use in non-normal situations. It isn't intuitive when it comes to off-cycle payments or navigating different pay cycles.

Review Source

VR

Verified Reviewer  
Controller  
Textiles  
Used the software for: 2+ years

### "Provides for great visibility on your today and tomorrow, as well as your team's! "

August 12, 2025

5.0

I've used ADP at a few different jobs now, and each of them has had it's own way of using ADP. I love how it centralizes everything "HR" related in one place.

Pros

I like how it gives each user visibility on their pay details, vacation balances, for themselves and their team. It is easy to use from a computer or your phone application.

Cons

I wish there was a way to see the dollar value of the time off balances, rather than just the hours.

Review Source

AS

Amy S.  
Intake Coordinator  
Medical Practice  
Used the software for: 6-12 months

### "Great for HR and employees!"

March 23, 2026

4.0

My overall experience with ADP is good. I like the app for the payroll management. The customization is limited but still can be managed. It is a good app for long term use for HR.

Pros

ADP Workforce Now offers a good range of HR and payroll features in one platform. When everything works as it is supposed to, it’s great to have payroll, benefits, and employee data integrated in one system.“

Cons

It is hard to get customer support when you need it right away. This is frustrating for HR and the employees.

Review Source

DS

Daniel S.  
Quality Inspector  
Medical Devices  
Used the software for: 1-2 years

### "ADP Workforce Now for The Win"

February 10, 2026

5.0

The software provided an accurate, complete set of tools to access and monitor all of my work related data in an efficient way that saved time, maximizing productivity.

Pros

The interface was clean, comprehensive and easy to navigate. It provided an all-in-one solution for Payroll, HR, Training, Benefits and Timekeep.

Cons

I don't have any complaints about ADP Workforce Now. Thus far, all my work-related records keeping needs have been met satisfactorily.

Review Source

Tomoya K.  
Customer service Representative.  
Retail  
Used the software for: 1-2 years

### "Good experience with ADP"

January 13, 2026

5.0

My overall experience with ADP was great. The features such as viewing your paycheck, and your benefits was valuable.

Pros

ADP was easy to use. The app is very helpful making it easy to connect employees and employer. It made reporting your days worked more convenient.

Cons

It took a little bit of time to understand all of the features that ADP offers. However once discovered, it became easy to understand.

Review Source

BC

Brenda C.  
CFO  
Automotive  
Used the software for: 2+ years

### "Too big to be Helpful"

March 12, 2025

3.0

It started out great but went downhill from there. The customer support was terrible and when they made mistakes it was horrendous trying to get them corrected. The one thing an employer cannot do is mess with people's paychecks.

Pros

Comprehensive payroll tools to help from on-boarding to payroll to reviews and termination.

Cons

Cost went up and every little thing became an add-on. Getting customer support was difficult. Paychecks were delayed or incorrect on several occasions and getting those fixed didn't seem like a priority.

Alternatives considered

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing ADP Workforce Now

They presented the ability to use different Charts of Accounts and provide a download to post payroll.

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Different Chart of Accounts for different locations was not something Paycor was able to support.

Review Source

NK

Navneet K.  
RECE  
Child Day Care Services  
Used the software for: 2+ years

### "Very useful app"

November 6, 2025

5.0

My experience with ADP is great so far. It works well on my phone and I usually get notifications about the updates in my company. It is a wonderful app.

Pros

This app is great to see my biweekly payroll. It is easy to use and I can track my time off requests. The customer support is great and very helpful. The communication and notification is through texts. It is great value for money.

Cons

Sometimes ADP takes so much time to load and makes us to change the password every 2 months for security purposes. It can have more features like more information about the company and our schedules.

Review Source

AD

Aaron D.  
Tech Specialist  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great simple system to use for employee clock in and time off."

November 13, 2025

4.0

Overall the system was easy to use and simple to learn. Workers did not need any training figuring out the system as it is super straight forward.

Pros

It was really easy to use to clock in and out of the system, it was fast and responsive which is a good if your company has a tight attendance timeline.

Cons

The system is very simple and doesn't have too many features so do not expect setup a lot if you want extra functionality or features.

Review Source

MS

Mabel S.  
Research associate  
Research  
Used the software for: 1-2 years

### "Good for Payroll, can be hard to navigate"

March 1, 2026

4.0

Adp is a good choice for payroll but could benefit from slight improvement on the ease of navigation.

Pros

ADP workforce now is straightforward to use for tracking payroll and history as well as tax documents. I am also able to apply to company jobs at the site and refer internal network.

Cons

Sometimes i find it hard to navigate on adp website and after our company switched to rippling, i can tell that it was easier.

Review Source

JM

Jen M.  
Professional Learning Events and Programs Coordinator  
E-Learning  
Used the software for: 2+ years

### "Timecard usage"

June 11, 2025

4.0

Overall, I do like it versus other competitors in the price range. The user functionality and access to resources and benefits is easy.

Pros

What I enjoy most is the capability of tracking of paystubs and taxes along with being able to customize the information for employees on the home page. Anything they need to know is there and they do not have to go through a whole process looking for documents. Layout it clean and user friendly.

Cons

Requesting time off such as sick time and vacation time has been a challenge especially the sick time request functionality/

Alternatives considered

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reason for choosing ADP Workforce Now

Had benefits website with other perks that employees could utilize.

Review Source

Joshua J.  
Account Executive  
Information Technology and Services  
Used the software for: 2+ years

### "ADP makes admin easy!"

September 26, 2025

5.0

Overall, I appreciate having access to a quality app like ADP WFN. It really helps streamline some necessary admin work, and it's nice having it all consolidated in one app.

Pros

ADP WFN is very intuitive, easy to use, and, best of all, efficient. It takes very little time to get the information I need or report was needs to be reported. Makes admin Fridays very easy!

Cons

I wish that when you submitted time for your Timecard it didn't automatically take you back to the top of the page. A minor inconvenience for sure, but an ever present one.

Review Source

ML

Maren L.  
General manager  
Food & Beverages  
Used the software for: 6-12 months

### "Our company loves ADP"

January 8, 2026

5.0

We love having our ADP Workforce Now it helps us keep track of so much and helps our employees feel comfortable in knowing their time and being able to access their information and at any time

Pros

Very easy to work with it was a good value a good expense that paid for itself had excellent customer support and was able to make it so that we could track the time easier and communication through it and it was very easy to implement to new team members on how to use it

Cons

It was a long process to teach them how to use it but once they learned how to use it it was fairly simple certain things kept happening to where we had to call customer support but was quickly fixed or quickly explained

Review Source

SB

Sarah B.  
Legal Assistant  
Legal Services  
Used the software for: 2+ years

### "Really like to use ADP"

July 14, 2025

5.0

Overall the experience has been a positive one. You can get a lot of information about the PTO breakdown and usage of hours and remaining balance. The look is easy to understand and find what you need.

Pros

Easy to use, I like that our company can add to the home page and make things easy to find. (handbook, benefits, etc.)

Cons

The homepage does seem to change on it's own, I don't know if it's when the company changes something or with updates.

Review Source

JT

Jen T.  
Marketing  
Computer Software  
Used the software for: 2+ years

### "Intuitive dashboard"

February 11, 2026

5.0

My current experience as an employee of a company that’s using ADP or course now, I feel a relief when I need to figure out information about my income or taxes. I’ve also enjoyed the ability to control when and where the payment is going to

Pros

My favorite part of ADP workforce now is the transparency I get as an employee. I have been a part of other companies that have used different platforms and I think ADP provides the most intuitive dashboard which breaks down something that’s very complicated into something simplified.

Cons

I do wish there was a few more resources to understand all of the information that you do see on the dashboard without having to click around and figure it out. But for the most part, I think it’s not overly complicated.

Review Source

AR

Allie R.  
Scheduling Coordinator  
Medical Practice  
Used the software for: 2+ years

### "Cosmetic and Aesthetic Coordinator "

April 8, 2025

5.0

Overall, my experience with ADP Workforce Now has been positive. It’s a powerful tool for managing a range of HR functions, and once you’re familiar with the system, it becomes a reliable part of day-to-day operations.

Pros

What I like most about ADP Workforce is how comprehensive and centralized it is. From payroll to benefits and time tracking, everything is in one place, which makes managing HR tasks much more efficient.

Cons

What I liked least is that some areas of the platform can feel a bit clunky or overwhelming, especially for first-time users. Certain customizations also require more support from ADP than expected.

Review Source

LW

Levin W.  
Cashier  
Food & Beverages  
Used the software for: 1-2 years

### "One of the best "

March 4, 2026

5.0

Overall I enjoyed using this application for me very smooth logging in and customer support was always superb

Pros

What did I like about adp first it was very easy to use I could check my pay and hours worked track my time I had for vacation timesheets were very easy to read

Cons

I never had any dislikes about adp really I wasn’t to many things wrong with it to me so can’t really complain

Review Source

Heather C.  
Flight Ops Coordinator  
Airlines/Aviation  
Used the software for: 2+ years

### "ADP is easy to navigate. "

January 29, 2026

5.0

I've had a good experience. I like how it automatically hides my pay amount, so if fellow employees are near they can't see my earnings.

Pros

ADP Workforce Now allows me to access my pay statements, time card, and offers quick links to my benefits program.

Cons

Honestly, nothing. The only thing I would jazz up is perhaps the graphics and color scheme, otherwise it is great software.

Review Source

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