# Page 35 | ADP Workforce Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 35 - Is ADP Workforce Now the right Payroll solution for you? Explore 7235 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155895/WorkforceNow/reviews/?page=35 --- ADP Workforce Now 4.4 (7235) [View alternatives](https://www.capterra.com/p/155895/WorkforceNow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Page 35 - Reviews of ADP Workforce Now ## Showing most helpful reviews Showing 851-875 of 7235 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jacquelyn M. Receptionist Mental Health Care Used the software for: 2+ years ### "Outstanding" August 19, 2024 5.0 It has been great when using it to be able to clock in. Pros Its very easy to navigate and be able to clock in Cons Nothing really because its very easy to use Review Source VR Verified Reviewer Payroll Hospital & Health Care Used the software for: 6-12 months ### "easy and user friendly " August 27, 2024 4.0 Overall my employees even loved the navigational purposes Pros Easy to navigate and very user friendly. Cons Sydney seemed to crash more than I liked. Review Source Aloima Daniela C. Ingeniería sistema Computer Software Used the software for: 1-2 years ### "Puntualidad conforme." May 22, 2023 5.0 En Cubicle Colombia estamos muy conformes con la formación de ADP Workforce Now , nos ha permitido estar en una gran variedad de proyectos con los mejores empleados que hemos proyectados con todas las funciones del software de talento, sin ningún imprevisto de ejecución. Pros Nos permite formular una gran capacidad de ejecuciones favorables a la empresa. Cons Sin novedades hasta lo previsto en la empresa. Review Source VR Verified Reviewer Senior Treasury Manager Real Estate Used the software for: 2+ years ### "Intuitive for users of all types" December 4, 2018 5.0 As a leader of a team, I am responsible for approving time cards, PTO requests, time adjustments, etc. and have found that ADP WorkforceNow is an intuitive software that anyone can learn very quickly. The menu is thorough but simple, and functions are placed in a logical workflow. I would highly recommend ADP WorkforceNow as a timekeeping/payroll software due to the easy-to-use software. Pros Intuitive web-based software that I have found easy to use across users of all types. As a manager that approves time cards on a regular basis, I found that it's easy to find what you're looking for. For example, if you want to adjust a time card, simply click on the employee's time card, and go to the appropriate day that you want to adjust the time, and click "add row," "delete row,", etc. OR simply adjust the time as needed in each box - it's as simple as that. I also liked the calendar-based PTO request form - simply click on the date(s) that you want to schedule for PTO, Jury Duty, etc. and it will mostly populate the request form with the date(s) you selected. There's also a variety of reports you can run in which you can select your criteria so provide the right report you need. Cons One con is when you are "acting on behalf" of someone else, the menu looks a little different than your normal dashboard screen, but it's nothing major and you quickly get used to the functions. Also, it can be a little tricky to find out each team members time off scheduled as you have to dig into the menu a little deeper. But as you use the software more, you quickly become accustomed to where to go. Review Source SG Shaquila G. Operations manager Retail Used the software for: 1-2 years ### "Might as well use it " August 16, 2024 5.0 I think it’s overall easy to maneuver and when I do make a mistake it’s a quick fix Pros It’s super easy to use and when you do have a mistake it’s easy to fix Cons I don’t really have any issues I think it’s easy to navigate Review Source NC Nicole C. Food Safety and OSHA Coordinator Food & Beverages Used the software for: 1-2 years ### "ADP Workforce now: An honest review" August 16, 2024 4.0 Overall I would say it works well once the integration was completed. Pros Ease of downloading statements for employees. Cons Clock functions are sometimes not available on the website and seem to change location frequently. Navigation isn't entirely intuitive. There are many functions which don't apply which would be nice to have disappear from the homescreen. Review Source DR DUSTIN R. DESIGNER Construction Used the software for: 2+ years ### "ADP PAY APPLICAITON" August 28, 2024 4.0 OUR COMPANY STILL USES IT. AND THIS IS HOW WE OBTAIN OUR PAY AND BENIFITS. Pros ITS APP BASED AND SEEMS LIKE IT WOULD BE A GOOD PRODUCT Cons SOMETIMES ITS HARD TO NAVAGATE AND RESPONSE TIME IS SLOW. Review Source Michelle C. Assistant Manager Consumer Services Used the software for: 2+ years ### "Essential for function of our business" December 11, 2023 4.0 Pros Payroll is simple to use. Navigation fairly easy Cons App issue on time keeping for staff at times and creates timecard errors Review Source AD Ashley D. Resident Assistant Hospitality Used the software for: 1-2 years ### "Easy to use on the GO!" August 27, 2024 4.0 Overall, it works well for clocking in and out as well as viewing your paystub. Pros ADP workforce is easily accessible by phone and makes it easy to clock in and out when needed on the go. Cons In order to make time changes, a list must be submitted to a manager and then approved which can take a while if someone forgets to clock in. Review Source CK Carla K. Human Resources Architecture & Planning Used the software for: 1-2 years ### "Human Resources" September 23, 2021 2.0 ADP has gotten away from payroll. I have been using ADP for over a year and have found system errors overpayment / underpayment on every single payroll. My service rep never has a real answer for why these errors happen. Pros The system has a good onboarding and phone app system for new hires Cons Horrible customer service. On hold or waiting for a call back for no less than 30 minutes to 2 hours every time. My number one responsibility is paying my employees correctly. Always an excuse or bad update on why my employees did not get paid correctly. For the last 3 months on 2020 payroll would lock up every time I reviewed it. I had to make at least 4 calls to unlock my payroll every single payroll. ADP said they had an update planned for the error. Review Source Tibor K. Media Producer Entertainment Used the software for: 2+ years ### "ADP for time tracking" October 7, 2022 4.0 ADP is a great choice for any company to easily keep track of employee times worked, once setup it's east to use and flexible to modify and tune it for each individual employees. It has many options to chose from and automates many of the functions for HR work. Pros It is one of the best apps out there with flexible options to track employee work times, benefits, holiday hours, payroll information, even setting up tax information Cons A bit time consuming to learn how to set all functions in it and also time consuming setting it up for each employees Review Source JJ Jessica J. Quality Control Technician Food Production Used the software for: Less than 6 months ### "ADP Onboarding" August 19, 2024 5.0 It has been a good experience. It walked me through the entire process. Pros It has the different things that are needing to be done right on the main site for onboarding. It was very helpful. Cons That it wouldn't allow a place to be able to change the frequency of pay if it was incorrect. Review Source SS Sarita S. HRIS Administrator Banking Used the software for: 2+ years ### "Workforce Now -Better but still needs improvement" February 10, 2017 4.0 I have been an ADP Practitioner since August 2012. Within each upgrade our processes seem to improve on efficiency and accuracy thanks to the updates made. We have however had some issues in terms of "user-friendly" that while are small in nature, they do create inconvenience for our associates. 1. Message Center - I believe it was V10 I really enjoyed our Message Center - having the action arrows available was quick and easy. In the next upgrade it changed to a check, an X and three little dots. While this is convenient, not everyone can see these options on their screen unless a)they zoom in, or b) they scroll down - scroll right - scroll back up. It's just a headache. 2. Time off - this is helpful but still having some issues. We round to the nearest quarter and at this time it is rounded to the nearest minute. Also within time off request, anytime the policy or reason code is changed the hours zero out. We used to be able to submit a week for vacation on one line, it would appear a 5 days x 8 hours and submit. If we wanted to each day individually we had that option as well. Now it's all individually so each line must be manually updated. Very inconvenient. 3. Reporting - The ease of reporting has improved so much I would just assign 5 stars for that! Sadly I have been calling and attempting to build a report that retains an associates work history and still to no avail. 4. Client Service - For the most part the reps I have spoken to have always been very polite. As far as knowledge of a particular module it can vary from person to person so some frustration can occur when seeking an answer for an issue. Also turnaround time on open cases can be way longer than expected, while some never even respond. All around I truly love this product. In terms of what we need I do like Workforce Now very much. We look forward to all upgrades and improvements that they bring. Pros As a practitioner the options within the modules has been fairly easy to setup. It has the capacity to do so much more than we are doing in our department currently, and the introduction of ADP Mobile has elevated the service to our associates. Cons Ease and functionality could be improved. Again minor things but do contribute to the overall experience. Review Source Response from ADP February 15, 2017 Sarita - Thank you for taking the time to provide such a detailed and insightful review. I would like to connect you with someone who can assist with each of the items you outline below. Please reach out to me directly and I can set something up. lori.wilmot@adp.com VG Virginia G. HR Coordinator Insurance Used the software for: 2+ years ### "ADP Workforce Now Pros and Cons" October 23, 2020 4.0 ADP Workforce Now has been a great learning experience. I love how easy it is to reset users log in information from the administration side and how ADP recognizes users based off personal information. This comes in handy when needing to pull historical payroll data. Pros ADP is very easy to use and I love how they have a built in training platform that can train you as you use the system. There are little information bubbles that you can hover over that will give you insights to the features and updates as they are release. ADP is expanding who they will integrate with which is wonderful because you can have several other systems integrated to the payroll system which makes for seamless processes. I really enjoy using ADP Workforce Now, it's very easy to use, pull reports, and run payroll. The system is very intelligent and won't allow you to hire individuals with the same personal information, which is very important for auditing purposes. Overall, great system to use. Cons The three cons I have about ADP Workforce Now is the reporting is difficult to use if you don't know what exactly you need when pulling data. The support team is very slow and sometimes too busy to prioritize your issues if you're a smaller organization vs. a larger organization. The last con is that the system is not customizable, so if you need a form or process customized to fit your company's needs, I would suggest a different system that is more customizable. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing ADP Workforce Now Cost and ease of use Review Source CH Claudia H. HR Manager Primary/Secondary Education Used the software for: 2+ years ### "ADP has been the best aspect of my job at times and the most frustrating at other times." December 5, 2017 4.0 It does a great job of staying current with all the compliances changes to payroll and HR. I rely on them to get the payroll reporting correct. Pros The webinars and continuous learning opportunities for the user are great. Laws and compliances are changing so quickly that it is hard for someone in the trenches to keep up. They make staying current easy with their Eye on Washington and special webcasts. I like the look and ease of the program. It is easy to navigate and find what you're looking for. The new Pay Cycle is great, but it would be nice to enjoy it a while before they "upgrade" it again. I need time to learn and discover all the ways it can assist me. Customer support has been one area of frustration, but help with the ACA and Time and Attendance has been stellar. Cons Getting answers quickly has been a huge frustration, and not just with customer service although that has been an issue with payroll. It seems to take an unnecessary amount of time to get something new implemented. We took steps to add an HR component for tracking professional development hours for our teachers. Once we signed up, we waited weeks to hear back about implementation. Finally after emailing our rep, I was contacted about training for the addition and found out it was not what we wanted. What we wanted was free and available with the push of a button. ADP has great resources for self-learning and I take advantage of them frequently. But sometimes I have an issue with payroll and need an answer quickly. Now with the designated rep, that doesn't happen. She is rarely available, which I understand, she has many clients and speaking with someone else is perfectly acceptable, but usually I end up having to leave a message. I find myself not wanting to call and having issues unresolved. Sometimes she is not able to resolve the issue completely because it involves a different department. Review Source Response from ADP December 7, 2017 Hi Claudia - Thank you for your review of Workforce Now. We have made significant changes to our Service model that I would love to connect with you more about. Please reach out to me directly: Anthony.Woodard@adp.com CB Calyn B. Accountant Government Administration Used the software for: 1-2 years ### "Worth the Money!" May 27, 2022 5.0 It has been great, the implementation team and standard support are always very quick to resolve issues. Pros Payroll was quite the process before having an all in one system for time and attendance and payroll processing. Now it is very smooth and having all of our employee data in one place is great!! Cons It is a more expensive option but the expandability for future growth and top rate security offset this in my opinion. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing ADP Workforce Now Pricing, features, and ability to meet needs after growth Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Needed a payroll provider after we switched to a need accounting system Review Source GM Gabriel M. Sales Agent Insurance Used the software for: 6-12 months ### "ADP Workforce " September 28, 2024 5.0 Pros I used it it in the past and it simplifies viewing paychecks Cons I have had no issues with ADP Workforce Review Source LG Lula G. Ht coordinator Outsourcing/Offshoring Used the software for: 2+ years ### "Best program" August 9, 2024 5.0 I used it when I worked for results company. I loved using it during my time in hr. Pros The convenience of the program doing everything from background checks to w-2. It's easy for employees to log in and tech support was awrsome Cons I was very happy with adp. I don't think it was bad in anyway Review Source RS Renata S. Science Teacher Education Management Used the software for: 6-12 months ### "A teacher’s review of ADP Workforce" October 9, 2023 5.0 Overall, I have loved that Logos Christian Academy has started to using ADP workforce. Pros ADP allows for easy access of employee pay stubs and allows employees to access their information without having to go through administration. Cons ADP workforce can sometimes be confusing to navigate when trying to find information about payroll and pay stubs. Review Source IL Irene L. Resident Services Manager Non-Profit Organization Management Used the software for: 2+ years ### "ADP Workforce Now - not just for payroll anymore" December 9, 2021 5.0 The need for staff to go to their supervisor to get their PTO balance has been eliminated with the use of the self service portal. the staff feels more empowered to take control of their profiles with any updates they need to make. Pros We have changed finance managers 4 times in the last 5 years. For the periods of time that we had no finance manager, I was the person tasked with all things HR and payroll related. Let me tell you, this is outside of my normal workflow but I had to get my people paid. The software is straight forward, click and go, easy to use. Even for those of us that are not payroll or HR professionals. With the COVID hit, there was an added layer of complexity to entering payroll for those out sick. The ADP team did a wonderful job on providing resources and updating those resources often. there is online learning, on demand learning and always a friendly calm voice on the other end of the phone when a would frantically call for help. It's not just the software, it's the people behind it that make it all work smoothly. Tracking PTO is also a HUGE benefit to our employees. the days of " how much time off do I have ? " are long gone. We have encouraged all of our employees to use the self service portal for any changes to their profile thus cutting down on internal paperwork and the need for data entry. It's been a game changer for us. Cons I honestly can't think of anything that I would change about it. The communication via email is amazing and I always know what is going on with my processes. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP Workforce Now ADP fulfilled more of the needs of the business. Review Source Robin H. High speed mail operator Non-Profit Organization Management Used the software for: 2+ years ### "Adp review " October 13, 2022 5.0 I've had ADP for awhile now and have always enjoyed it Pros I liked the fact I could keep track of hours and pto time without question and worrying If I can be covered in case of emergencies Cons The time window to clock in I enjoy but don't like when companies adjust time cards cuz their time clock is different than adps Review Source CP Cristiano P. COO Health, Wellness and Fitness Used the software for: 2+ years ### "Custom solution to fit any business size/type." December 2, 2021 4.0 We switched from Paychex to ADP as we outgrew the Paychex platform. Happy with the switch, despite the occasional headache. Pros I like that ADP gives you complete control over all aspects of HR & Payroll within workforce now. Cons Because it is so customizeable, there can be issues getting feaetures working or fixed. Also, the sales and implementation team are hard to get ahold of once paperwork is finalized. They seem to disappear and work on their own schedule without feedback, regular updates on progress, etc. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[Homebase](https://www.capterra.com/p/153076/Homebase/) Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Paychex was more "on rails" and didn't allow some customization that we needed. Also, their time & attendance app was terrible. I spent more time fixing time clocks than anything else. Review Source TA Travis A. Director of People & Culture Telecommunications Used the software for: 2+ years ### "Decent for Payroll. That's my one good thing to say. " June 7, 2021 1.0 One more positive, is they let us out of our contract earlier than we were signed up for. Nothing like being locked into a contract you don't want to be in. When ADP saw how many problems we were having, they honored our request to part ways and find another solution. That's a positive service recovery approach. Pros ADP is built for payroll and even time keeping. Its a still got an old feeling format, but it does what it was made to do. Cons If you are looking for an all-in-one HR solution, ADP is not for you. I think all aspects outside of payroll and time keeping was acquired from somewhere else and bolted on. There are definitely better options out there for an all-in-one solution. The Customer service isn't great either. Reason for choosing ADP Workforce Now Already done for me. Review Source VR Verified Reviewer Network Administrator Financial Services Used the software for: 2+ years ### "Robust HR Management Software that provides Easy use for Employees." December 20, 2021 5.0 Pros ADP Workforce Now is extremely full featured, You can pick and choose what pieces you want to use, and they are all easily accessible and easy to use for the employees. Cons Fortunately we have not had any significant issues. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Purchased by a company that used ADP. Review Source KC Kelley C. CNA Hospital & Health Care Used the software for: 2+ years ### "GOOD FOR BUSINESSES, GOOD FOR EMPLOYEES" August 10, 2024 5.0 8/10 pretty cool but again like I said about sometimes needing HR to reset. Pros Easy to log in and access documents, also easy to get password resets Cons Some times you need your HR or company to reset a password, even for companies you no longer work for. I dont like that especially if a company is being petty. 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