# Page 58 | ADP Workforce Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 58 - Is ADP Workforce Now the right Payroll solution for you? Explore 7205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155895/WorkforceNow/reviews --- ADP Workforce Now 4.4 (7205) [View alternatives](https://www.capterra.com/p/155895/WorkforceNow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 58 - Reviews of ADP Workforce Now ## Showing most helpful reviews Showing 1426-1450 of 7205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Munaf M. Customer Service Supervisor Financial Services Used the software for: 2+ years ### "Helpful Product" January 12, 2023 5.0 Pros One of the best feature was it is really easy to understand and it explains step by step information specifically for new employees Cons It really use to load slowly and sometimes it use to give me an error to try again later Review Source IO Ifeoluwa O. Manager Real Estate Used the software for: 2+ years ### "Excellent software " June 23, 2022 5.0 Pros The ease of use , it makes day to day task a lot simpler Cons It could be a bit more technologically upgraded Review Source NR Nick R. Associate Transportation/Trucking/Railroad Used the software for: 2+ years ### "Simple and has everything you need" February 10, 2021 5.0 I’ve been using this for about 3-4 years now, ever since my company added it to our systems/payroll. I basically check it weekly. It makes applying for loans very convenient, as you can easily pull up w2/pay statements on demand. Pros It’s very simple, nothing flashy, which makes it easy to navigate. It gets straight to the point. I can go back in last years and get paystubs, w2s, see vacation days etc. This is so much more convenient than things used to be. Cons Not too much I don’t like, maybe that it’s not using the most advanced technology? I could even be wrong on that. Really not much I see wrong. Review Source VR Verified Reviewer Business Analyst Computer Software Used the software for: 2+ years ### "Great Dashboard on browser good mobile app" July 25, 2019 5.0 As long as I have my computer with me, this platform is great. If I am needing to use it on the fly, it can lead to some frustrations. Pros I really like the layout of their dashboard. it is easy to find what you are looking for and different category blocks for easy access to the things you use most. My PTO balance and calendar are close by each other and one of the first things I see when I log in. One category is "Quick Links" which is awesome for when I need to find something but I am not sure where to look. Overall it is really easy to use. Cons I am not a huge fan of the mobile app. If can do some of the functions but it seems MUCH more limited compared to the UI. This might have something to do with having a VPN on my computer but not for my phone but if that is the case it has not been easily accessible to find a solution provided by ADP. Review Source AS Allison S. manager Legal Services Used the software for: 1-2 years ### "best decision ever" February 10, 2021 5.0 employees are in total control over their time, deductions, etc. this saves time and money. Pros This platform is linear - anywhere you need to navigate is connected so circling back is easy. The backdoor for employees is amazing - they can mange their own time and W-2, stubs etc. Cons last year the 1099 process was a mess, the non automated parts are tricky. We submitted our request then it goes to a group of people printing them out in batches - it was frustrating but they fixed ours no cost! Reason for choosing ADP Workforce Now we were ready to move! Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Paychex was not functioning as a business partner, they were constantly charging additional amounts for basic services Review Source VH Veronica H. Project coordinator Retail Used the software for: 2+ years ### "Good" December 20, 2020 5.0 Good, little trouble but showed myself how to use it Pros The software is good and somewhat easy to use. Allows you to keep track of all work needs. Simple Cons Can be hard to understand, and to use if you dont have some computer smarts about you. Have someone help Review Source MM Misti M. HR Associate Hospital & Health Care Used the software for: 2+ years ### "Great user friendly HRIS System" October 24, 2019 4.0 It is easy to generate adhoc reports when I am asked for certain information. I can easily show new hires how to set up benefits and pay information as well as update their information. Pros I like that it is a user friendly software. Employees can go in and update information themselves. It is easy to enter the new hires into the system and to also download all documents with the correct titles. You can even add a second title if the one you have is generic. To reset passwords for you users is simple as well. Reporting is easy with the presets or to generate your own. Cons Sometimes when they have updates in the system, it removes some of my administrative access. And when calling support, it can be a longer process than you would like. Reason for choosing ADP Workforce Now It was a system that was in budget and offered what we needed and it can work with our other benefit providers systems to feed over correctly. Review Source KH Kristin H. HR Transportation/Trucking/Railroad Used the software for: 2+ years ### "A constant struggle to make the process smooth and mistake free." February 9, 2017 3.0 I've had a love/hate relationship with ADP. We've had a number of struggles trying to get the modules to work the way we need them to. With the recent major upgrade, it's been a very time consuming and frustrating ordeal finding a knowledgeable customer service person, and even then it seems that every CS call is a minimum of 45 minutes. They've assured me they are training people and getting better, but I haven't seen much evidence of that. We had a time off balance issue at the first of the year, and their explanation did not hold water. We still don't know how it happened. If it hadn't been for the fact that we went from ADP to Fidelity (6 months) to Ceridian (9 months) and back to ADP, I'd be considering other vendors. I sincerely hope it gets better. The issues I know of scare me enough. What about the ones we don't know? Pros Reputation of ADP and prior experience with them. Cons Customer service not knowing the software. CS not seeing the "big picture" and catching any other things that need to be done. Review Source Response from ADP February 13, 2017 Kristin - I am sorry to see that your experience with ADP has not been stellar. As a member of ADP's Client Loyalty team, I would be happy to assist you in the finding the right resources within our organization to assist you. Please do not hesitate to reach out. lori.wilmot@adp.com Samantha A. Finance/Budget Manager Used the software for: Less than 6 months ### "We recently implemented ADP. It went fairly smooth and we've enjoyed using it since." December 13, 2017 5.0 They are the industry expert and provide value added advice and service. I appreciated the implementation process and felt it was thorough. Pros The implementation process was very thorough and they provided value added advice when requested. There is a relatively high level of trust as they are the industry leaders and push out lots of helpful communication. This is in stark contrast to our previous payroll provider where there was absolutely no trust. So far they have been a pleasure to work with. Cons Sometimes there are functionalities that we used to have with our old payroll vendor that are not available with the industry leader. We'd like electronic forms to be signed and stored within employee's personnel records through ADP, but evidently that functionality does not exist at this time. Pay raises that occur in the middle of a pay period must be entered manually for that payroll which also feels like something they should've figured out how to automate by now. Review Source Response from ADP January 9, 2018 Hi Samantha - Thank you for reviewing our Workforce Now system. I am glad to hear that your implementation went smooth and that you've enjoyed our platform since. We appreciate your feedback and look forward to an ongoing relationship. TB Tiler B. Office Admin Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "ADP Review" June 10, 2024 3.0 Pros I like how easy it makes clocking in and out I also like that it is easy to approve timesheets and see vacation hours. Cons Sometimes it does not save punch in and outs. Review Source GB Greg B. Human Resources Manager Textiles Used the software for: 2+ years ### "Review of ADP Workforce Now System" December 5, 2018 5.0 Pros I have found the software to be very intuitive and user friendly. Over the past year i have transitioned from a more solely managerial role to dealing with hands on clerical tasks daily. Through downsizing within our company I lost my HR administrative assistant whom had always handled the payroll data entry. Becoming the person now responsible for producing and submitting the three monthly payrolls meant I had to learn and pick up the routine duty in a short amount of time. The ADP Workforce Now software made my transition very easy. The customer service support staff has also been exceptional at those rare times I have needed to speak with a representative for additional information or guidance. Cons My only negative feelings came earlier on in my use of the system. Initially, I found some of the page design layouts to be a little frustrating; however, over the past year through updates and modifications by ADP, those frustrations have been eliminated. I am very pleased with its current design and find using the product very easy. Review Source SA Susana A. HR Accounting Used the software for: 2+ years ### "ADP flexible and adaptive for any worker" January 12, 2023 5.0 Once using ADP and then you go use a different system with a different employer .....you will wish you were using ADP. Pros Very easy to access from any device. Viewing and menu is user friendly easy to navigate. I have used this on and off with different employers, it never disappoints Cons I did not feel any features are missing from the software Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Review Source SS Sarah S. Marketing/Business Administrator Real Estate Used the software for: 1-2 years ### "Would Recommend " September 20, 2021 5.0 Pros From an employee aspect - Using ADP has been extremely efficient!! The program labels everything clearly without any question or confusion! It allows you to update your time card so easily without hassle and be able to see your PTO; Vacation time or sick time without searching through a million different pages! I also enjoy how ADP reminds me which Holidays are Paid Holidays Off!! We have noticed other companies that make it difficult and confusing to get even the simplest of things done. Cons I honestly don't think I have any complaints or cons about ADP! Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) We thought that it would be cheaper to switch to a different company and while that may have been true - Everything was far more difficult! Timecards were a hassle, trying to find your PTO was difficult and not conveniently placed, it just wasn't as smooth as everything has been with ADP! Review Source Tammy L. Accounting Automotive Used the software for: 2+ years ### "Check out ADP's Workforce Now, well worth your money" March 4, 2020 5.0 Workforce Now is the oxygen for life support for automotive dealerships. It's software has made closing our financial statement easy, bringing every detail for every department in clear view. Pros ADP'S Workforce Now is the best software for your dealership. With 24/7 tech support that helps with any issue or new idea. It is user friendly so all employees have can easily enter information. Cons No one likes human errors. But tech support for Workforce Now can assist in locating any problem or issue I have very quickly. Review Source GR Gabriela R. Employee Food Production Used the software for: 2+ years ### "WorkforceNow Review " May 8, 2020 5.0 My experience with WorkforceNow has been absolutely amazing! As I mention It works with IOS and Android so I have it on my phone and I have my notifications on to let me know when I get paid or if there are certain documents that I need to look over! I recommend this to everyone! Pros What I like the most about this software is that it is super easy to use, making the system is very user friendly! The Self-Service portal for employees has been amazing. They even have an app for it on IOS and Android, which allows staff members to have access to their own information by just one click. Highly recommend this software! Cons One of the things that can be improved would be to see is a company calendar that will show all employees who is scheduled out for the day, but I also understand that every company is different and might have their own ways of putting out their schedules. Of course this software is still worth it! Review Source KP Kevin P. Project Manager Construction Used the software for: Less than 6 months ### "Mandatory for 2022" April 8, 2022 5.0 My overall experience with ADP Workforce Now as a whole has been very positive, strong and engaging. I find this software to provide my business with all the tools I need to make my business work effectively. Pros The feature I find most impactful is the capabilities this software offers, it is very comprehensive, customizable and savvy. Cons The feature I find the least appealing again is not having the knowledge in how to use and work with this software. It is highly recommended to get a tutorial in how to use this software to it's highest potential. Review Source VR Verified Reviewer Customer Service Computer Software Used the software for: 2+ years ### "Using ADP Workforce Now" November 28, 2018 5.0 I really enjoy ADP it is very easy to use and trustworthy. The site is easy to use and you can clock in and out on the main page. I would definitely recommend using ADP for companies because it would allow an easier way to clock in and keep track of hours worked, paychecks, and requested time off. Pros I really enjoy using ADP it's very easy to log in and out. I have used other payroll applications and the process was not as easy.I love that I can easily edit and update information. ADP has great customer service they are always available to handle any challenges you may face. Cons I think ADP can improve on their overall look and provide nicer dashboard options. It takes you a while to find the information you are looking for. When you have to update an address it changes every single pay statement in the system to that new address. Sometimes when trying to log in it takes awhile for the system to load and log me in. Review Source SB Shelley B. Telepro plus analyst Insurance Used the software for: 2+ years ### "Love it" March 1, 2022 4.0 It is easy to work with Pros It was easy to work it and schedule days off Cons Sometimes it was slow but I think it may have been the internet Review Source RH Robert H. Bus driver Hospitality Used the software for: 2+ years ### "Easy to use Software" June 24, 2022 5.0 I genuinely enjoy using this software! I have tried other HR-related apps and software through other employers and always found them more challenging to use and harder to navigate around. Pros I am able to get all my Payroll Information all on one easy-to-use app! Cons The only con is that you have to search your profile to find your employee number. the first time it took me over 20 minutes to figure out where it was. Review Source SO Stephanie O. Owner Automotive Used the software for: I used a free trial ### "Extremely happy" July 13, 2023 5.0 Pros I love everything about this software. It's very organized and keeps track of day to day oay and hours of employees. Cons Nothing bad to say super happy customer would recommend to ither businesses Review Source Tamika B. Senior HR Representative Higher Education Used the software for: 2+ years ### "A Must Have!" August 23, 2019 5.0 As the gatekeeper of Human Resources functions on a daily basis, Workforce Now has been instrumental in keeping up with our payroll, benefits, and time. It is user-friendly in so much that our employees are able to use it with ease in checking hours worked, earned PTO time, and their benefits. Pros I like the overall ease of usage, its timekeeping abilities, payroll and benefits abilities to name a few. Cons There truly aren't any cons from a user-experience standpoint as I only have had positive benefits from the usage of this product. Review Source Louloua J. QA Engineer Computer Software Used the software for: 2+ years ### "good resource management tool" September 17, 2019 4.0 Overall experience with WorkforceNow has been good. I am ok with the regular password changes to keep security up to date as well. Pros Its got all the time keeping, pay stub information in one place. One login to maintain all my W2, pay stubs, hours, etc. Easy to login from mobile and look at information, upcoming holidays, etc. Cons It is hard to download pdfs when logging in through your mobile. The views from the mobile version aren't as easy to navigate. Would like if that could be improved. Review Source Blaine T. General manager Restaurants Used the software for: 2+ years ### "Friendly to the user to be able to access payroll related data for self and all employees." March 28, 2018 4.0 The ability to process payroll with one payment for a large or small business. Employees have access to pay stubs and W2 Pros The best part of this software is the ability to quickly access your own and other employees payroll Data. W2 will quickly self upload to other softwares like TurboTax. Cons In my experience we did not have the access to change An I9 without the admin approval. It was not linked to E-Verify, so employment verification had to be done manually through the government website Review Source VR Verified Reviewer Client Experience Manager Internet Used the software for: 1-2 years ### "Great payroll system" November 16, 2017 5.0 Pros I use it to enter payroll hours and manage vacation requests. Enabled to set up all requirements as per provincial and or federal requirements. Easy to use and agents love it. Cons The only area I would improve is the vacation request part. I would prefer for the vacation requests that are pending approval to be in a separate bin and not mixed with other alerts. Also, to access the vacation request, it's not super straight forward to open the request. Would prefer a big check mark or something similar. Review Source Response from ADP November 18, 2017 Thank you for the great rating and review, Astrid! We greatly appreciate your feedback and recommendations. Thank you for being a great client! BD Barbara D. Inside Sales Marketing and Advertising Used the software for: 2+ years ### "ADP Keeping me Updated" December 29, 2025 5.0 Great! I am kept up to date on all my data and links to gather the details are provided. Any documents I need are always accessible. Pros Remote log in is easy to use and allows hybrid employment to be an option. I can log in from any location via the ADP Workforce Now App. Cons If you forget a punch, you can not use the portal to request a fix from your supervisor. You must contact your supervisor directly Switched from [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) Pricing was favorable when compared to the competitor Paychex Review Source Similar Products Featured ## Related categories [Human Resources](https://www.capterra.com/human-resource-software/)[Payroll](https://www.capterra.com/payroll-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.