# Page 6 | ADP Workforce Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is ADP Workforce Now the right Payroll solution for you? Explore 7165 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/155895/WorkforceNow/reviews

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ADP Workforce Now

4.4 (7165)

[View alternatives](https://www.capterra.com/p/155895/WorkforceNow/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of ADP Workforce Now

## Showing most helpful reviews

Showing 126-150 of 7165 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JR

Jovon R.  
Property Manager  
Hospitality  
Used the software for: 1-2 years

### "ADP works best "

February 3, 2026

5.0

I prefer ADP over several other payroll apps. The ease of use and great customer service are what make me love ADP.

Pros

The ease of use the app is easy to follow along even if you are not familiar with ADP its very easy to use.

Cons

Having to change my password every few months and not being able to keep it the same as the previously used password.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Switched to new position at a new location.

Review Source

AT

Ann T.  
Fitness Instructor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "An Efficient and Effective Payroll Management Tool!"

December 2, 2025

5.0

ADP is an excellent time and pay tracking tool. I appreciate the ease of clocking in and out, making hours worked accurate every time. The reports for viewing things such as tax forms, pay rates, hours worked, and time off are quick and easy to access.

Pros

ADP Workforce Now is an all in one payroll management tool. It is easy to use, efficiently tracking hours and making it effortless for an employee to clock in and out, track time worked, and view reports for time off, hours worked, and pay rates.

Cons

There are so many options and ways to use ADP that it can be a bit overwhelming if you are not properly trained.

Review Source

MS

Maggie S.  
Intellectual Property Intern  
Law Practice  
Used the software for: 2+ years

### "Easily Accessible And Deployable Payroll Application"

July 16, 2025

5.0

Pros

ADP Workforce Now provides an easy to navigate payroll platform that can be accessed both on the computer and on mobile devices.

Cons

During onboarding it was difficult to make sure all of the features of ADP Workforce now were set up.

Review Source

SN

Susan N.  
Sr. HR Specialist  
Automotive  
Used the software for: 2+ years

### "Decent Payroll Platform"

May 20, 2025

3.0

Overall, the experience was okay. The platform did what we needed it to but we preferred a platform with more capabilities and customer service.

Pros

ADP was simple for employees to use and navigate. Their kiosk is by far the best we've used so far - the least amount of glitches.

Cons

ADP's interface was very dated. It was hard to pull reports and customer service was very lacking. It was hard to get a hold of someone who could help with specific items.

Alternatives considered

[Rippling](https://www.capterra.com/p/172127/Rippling/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reason for choosing ADP Workforce Now

ADP was the leading platform for payroll services.

Review Source

BN

Belle N.  
TMS Coordinator  
Mental Health Care  
Used the software for: 6-12 months

### "Wonderful Tool!"

February 13, 2026

5.0

Overall, I highly reccomend ADP Workforce Now. I think it’s a great tool to have in the workspace that is easy and simple for everyone to use.

Pros

ADO Workforce Now is easy to navigate and eveything is set up in a very organized manor. Also, they implement a lot of different tools for customer support.

Cons

My least favorite thing about ADP Workforce now may be just some technically glitches I have experiences, but customer support was always able to help out.

Review Source

KG

Khushdeep G.  
Sales Leader  
Consumer Goods  
Used the software for: 2+ years

### "Great tool to manage hours and vacation time"

October 28, 2025

5.0

Pros

Its easy to manage through the app. Can get my hours and vacation time. We can easily send request for time off.

Cons

Sometimes the app doesnt function properly and have to wait hours to get it back. More improvement can be done on this part.

Review Source

SG

Shannon G.  
Founder  
Professional Training & Coaching  
Used the software for: 2+ years

### "Timeclock in my pocket - Brilliant"

March 1, 2025

5.0

I use ADP every workday to clock in and out - even from my mobile phone. It's convenient, easy to use, and has everything I need right at my fingertips - including the amount of accruing PTO and sick time.

Pros

This platform has stepped up their game in the past few years. It's user-friendly and has everything payroll and tax related accessible in one clean and easy to understand format.

Cons

The constant pushing of the Wisely card gets a bit annoying.

Switched from

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Ease of use and accuracy was our main tipping point.

Review Source

DW

Dan W.  
IT  
Hospital & Health Care  
Used the software for: 2+ years

### "Time and cost effective HRIS solution"

March 11, 2025

3.0

Overall it gets the job done and was more cost effective than other solutions. We are still waiting for many tools to be developed that were promised 5 years ago when we implemented.

Pros

Comprehensive HRIS with onboarding and document tracking. Fairly intuitive and easy to use after setup.

Cons

Scheduling component severely lacking. Also lack of employee communication tools (blast messages).

Switched from

[isolved](https://www.capterra.com/p/164417/iSolved/)

Cost and feature set of previous system was not satisfactory.

Review Source

AK

Adam K.  
Transportation and Compliance Manager  
Oil & Energy  
Used the software for: 1-2 years

### "It does the job!"

June 5, 2025

5.0

We have been using ADP for our company for several years now, it seems to be relatively effective. I don't have a lot of experience with other platforms.

Pros

Effective tool for managing days off (holiday) schedule, it works best when working from a desktop PC or laptop.

Cons

The mobile app for the program is not very effective when working from a phone, or tablet - some of the popup menus don't seem to work, not sure if/when requests are being made properly.

Review Source

DM

Doug M.  
CFO  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "ADP is a decent Payroll/HR solution"

April 2, 2025

4.0

Overall, the experience has been decent. Some times they make changes to things just to make changes. If the wheel isn't broken, don't try and fix it because a lot of the time, they just make it harder or more confusing.

Pros

Knowing that the taxes are calculated and paid on time. If there is an issue, it is up to ADP to fix it.

Cons

The fact that if you rehire a terminated employee, you have to create a whole new ID for them. You now have 2 files to review to get their history. This also creates a second W-2 for the person if they worked for you twice in the same year and that is confusing to the person.

Review Source

VR

Verified Reviewer  
HR Manager  
Architecture & Planning  
Used the software for: 1-2 years

### "ADP solid software"

December 28, 2025

4.0

Pros

ADP workforce now is on the widely used ADP platform. Many employees are already familiar, which shortens the learning curve.

Cons

Maybe this is because I was a lower level user, but it seemed not quite customized to our business. We had to build workflows around the system.

Review Source

SM

Samm M.  
Lead Teacher  
Child Day Care Services  
Used the software for: Less than 6 months

### "Great way to keep track of time payroll and documents! "

December 6, 2025

5.0

It is a great option for payroll, time punches, and time off! It is a great way for employees to get important tax documents paperless as well!

Pros

It was very easy to use! Staff found it uncomplicated to clock in,out and request time off. Payroll was also very easy to complete

Cons

When the app crashes ( very rarely) everything is down and needs to be entered manually later. When this does happen it is a lot to put on managerial staff

Review Source

CL

Codi L.  
HR Guru  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Human Resource Guru"

October 16, 2025

5.0

Very positive with great communication from the customer support team on any issue of billing or payment. EDI automation was very easy.

Pros

Great value for the time saving applications. It is very easy to use the reporting features. Employees are able to track their time and view all aspects of payroll/benefits.

Cons

Only small issue would be the app version not offering the same as the online version for employees to make changes.

Review Source

CJ

Christopher J.  
Team Leader  
Facilities Services  
Used the software for: 1-2 years

### "Workforce the future of force!"

October 20, 2025

5.0

My overall experience with workforce has been great. My employees are able to view everything they need without contacting Human Resources

Pros

The ease of use. Workforce is easy for consumers to use to view pay, retirement plans, and other benefits provided by your company.

Cons

nothing everything is awesome so far. At times workforce freezes but with a quick restart your back operating.

Review Source

SW

STACEY W.  
Assistant Controller  
Construction  
Used the software for: 2+ years

### "It is the biggest but not the best"

September 26, 2025

3.0

Medicore at best, was the most outdated program, visually unappealing and had a lot of negative feelings from the employees

Pros

Most widely used software, employees came into work knowing the app and navigation, so onboarding is easier

Cons

Customer service was horrible, could not get the right General Ledger reports after trying numerous times

Review Source

AP

Ameia P.  
Chef  
Food & Beverages  
Used the software for: 2+ years

### "Great but a little old fashioned "

October 1, 2025

4.0

Pros

It’s easy to use. Helps employees find all paystubs and paid time off information. As well as share valuable info

Cons

Needs a database update. Works great seems the app can use some more modern features and make it easier to find.

Review Source

JC

Joan C.  
Operations Manager  
Financial Services  
Used the software for: 2+ years

### "Essential For Business"

May 29, 2025

5.0

I enjoy the ease of use both in the office and remote for running payroll. The mobile accessibility makes it a great choice overall. The reporting capabilities is also something to mention with this software since it makes printing detailed reports a breeze.

Pros

ADP Workforce is a very secure service that is essential to processing our biweekly payroll. I must say, it is very user friendly to the point that anyone with basic skills can figure out what to do. The few times I have contacted customer service to inquire on an issue, they have been great in resolve things quickly and efficiently.

Cons

The one issue I run into is with the employee access. If the employees do not actively use their portal for months, then the system no longer recognizes their credentials, and I have to resend a link to redo the process again.

Review Source

AB

Ajesh B.  
Director  
Automotive  
Used the software for: Less than 6 months

### "Bad Technical Team and No good manager to escalate the issues "

November 25, 2025

1.0

Was very good at getting clients but technical side is still lagging i am still not able to run the payroll from my end .I have to call them before every payroll

Pros

Customer service representatives and they made everything fast for signup

Cons

Weak Technical Team and weak escalation team .I guess team is having many technical issues .i dont want to recommend anyone because of the issues i am facing

Alternatives considered

[HealthForceHUB](https://www.capterra.com/p/10020739/HealthForceHUB/)

Reason for choosing ADP Workforce Now

Customer service and their follow up and

Switched from

[Wagepoint](https://www.capterra.com/p/138169/Wagepoint/)

Customer service team and their in responses

Review Source

YO

Yewande O.  
HR administrator  
Insurance  
Used the software for: 6-12 months

### "ADP WORKFORCE REVIEW"

November 20, 2025

5.0

My organization had a very good experience with overall with ADP as it helped with effective time tracking and communication

Pros

It was easy to use and the customer support was top notch, it was also helpful during implementation

Cons

The reporting structure was not easy to understand and this required training users over and over and that meant training cost

Review Source

SV

Sammi V.  
Senior Client Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Good system"

June 2, 2025

4.0

Overall, it's been a good experience and I don't have a problem using the system. It's better than others I have used in the past.

Pros

Pros of ADP Workforce Now is that once you get in a category, it's very user friendly and easy to use.

Cons

Cons of ADP Workforce Now is that it can be confusing to find what you're looking for. The categories aren't very specific. It does make you change your password really often which is annoying.

Review Source

VR

Verified Reviewer  
Group Fitness Instructor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "ADP Workforce is a decent product"

January 23, 2025

3.0

My overall experience is that ADP Workforce is fair. There are some decent parts of it, but overall, I think there is room for improvement.

Pros

the mobile app allows users to clock in with face ID making the clock in process simple. I also like the ability to "Quick Clock".

Cons

ADP is clunky and often lags when internet is anything less than optimal. Given that I can only clock in and out when I'm at my employer's location where internet is subpar, that presents difficulties tracking time accurately.

Review Source

TS

Totiana S.  
Donations Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Smooth Time-tracking Took"

July 9, 2025

5.0

Pros

I really liked that I was able to easily track my hours worked. Not only did it do that, but it also tracked my vacation hours and sick hours.

Cons

There is no complaints that I have regarding ADP. It is very user friendly and I am able to clock in and clock out very smoothly.

Review Source

JG

Julia G.  
Assistant Community Manager  
Real Estate  
Used the software for: 1-2 years

### "Assistant Community Manager"

June 18, 2025

5.0

It has been a positive experience. I have been able to keep track of my teams time effectively, and the approval process is simple as well.

Pros

ADP helps to make managing employee relations, time and payroll seamless and efficient. It is easy to navigate and helps to keep things organized.

Cons

I have not experienced any issues with ADP Workforce Now. It has overall been easy to use and a great tool in my position.

Review Source

CS

Coley S.  
Executive Director  
Real Estate  
Used the software for: 2+ years

### "Meh... Take it or leave it."

April 23, 2025

3.0

I have used it in the past for multiple different organizations and would not recommend it. It is designed and geared for large organizations as opposed to small business.

Pros

The reporting feature was nice, but not optimal. Payroll was easy to process.

Cons

The cost was absorbingly high for the services we were receiving. We did not have a dedicated representative, so any customer service requests took much longer than needed. The additional HR features we were paying for did not provide much support and was pretty much a waste of money.

Review Source

MK

Mary K.  
Analyst  
Real Estate  
Used the software for: 1-2 years

### "Great Platform - Would Recommend"

May 12, 2025

4.0

Overall, my experience has been positive. Once you learn how to use it, it definitely makes HR tasks much easier. It saves time for employees and HR teams. There’s also a mobile app, which is great when you need to check something on the go. It’s not perfect, but it does a lot of things well and helps keep everything organized.

Pros

I like how everything is in one place. You can run payroll, manage benefits, and track time off all in the same place. I can log in, request vacation days, and check see how many hours I had left without having to ask HR. The reports are also really helpful for managers—they show payroll details, employee hours, and any other needed information all right there.

Cons

The interface isn’t always easy to use. Some menus are hard to find, and it takes time to get used to how the system works. For example, when I first started using it, I had trouble finding my pay stubs and W-2 forms. I still have trouble locating the time off section and just recently attempted to request time off that didn't go through, and had to resubmit my request again. Also, it sometimes runs a bit slow, especially during busy times like payroll week.

Review Source

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