# Page 61 | ADP Workforce Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 61 - Is ADP Workforce Now the right Payroll solution for you? Explore 7216 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155895/WorkforceNow/reviews --- ADP Workforce Now 4.4 (7216) [View alternatives](https://www.capterra.com/p/155895/WorkforceNow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 61 - Reviews of ADP Workforce Now ## Showing most helpful reviews Showing 1501-1525 of 7216 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director of Social Services Hospital & Health Care Used the software for: 2+ years ### "Payroll is decent" October 29, 2018 2.0 Pros The payroll functionality usually works and employees get paid. Cons The software is lagging way behind competitors. It is slow, clunky, isn't a responsive design, and it is not very configurable. Customer service is also horrendous. Review Source Response from ADP November 27, 2018 Hi - Thank you for providing a review of our WFN platform. I am sorry for your less than stellar experience with our customer service and software, and I would like to connect with you more about it. Please reach out to me directly: Anthony.woodard@adp.com KB Kristen B. HR Manager Mining & Metals Used the software for: 2+ years ### "ADP Workforce Now - client for 3 years" December 11, 2018 4.0 Obtaining assisstance from the Central Service Center is sometimes not the best. Clients do not have dedictated support from central service therefore the client has to understand their specific programming in ADP to be sure that they explain the details and the solution provided does not impact other areas within their set up. ADP has been responsive and appears to be increasing customer service through a dedicated representative and payoll account manager. Pros Easy to use, able to be implemented within a tight time line, improvements to the platform are included in quarterly updates, security of data. Cons Enhanced time is the timekeeping platform that interfaces with Workforce Now. Ehanced time has too many connection to server errors that occur and is not able to handle complex attendance and pay rules without users taking actions on timecards and within the attendance module. Workforce Now users are most successfull when they dedicate time to attend training classes provided by ADP. If time is tight then it is difficult for the user to increase their knowledge of the system capabilities. Review Source Ashley C. Payroll Manager Hospitality Used the software for: 2+ years ### "Awesome Product!!" August 29, 2019 5.0 Pros I like the peace of mind I have with ADP handling our company's payroll data. I have 100% confidence that I will be able to access the information I need with ease as well as generate and build custom reports to fit the type of project I am working on. ADP helps me do my job better and more efficiently, and who doesn't love that?! Cons Sometimes system updates can be buggy or create a domino effect of other, unintended issues. Review Source CV Christina V. GroupLife Associate Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Great - intuitive & has all the features I need" November 14, 2018 5.0 Great - not life changing or anything, but it has been one of the better clock in/out programs I've worked with. I assume we had such a great transition to this software because our staff and the ADP staff worked well together to make it fit our needs, so while I don't work with the ADP support staff, I imagine they are good. Pros It's intuitive, I can figure out where things are that I need to access. I don't need to do complicated things with ADP, so it works great for me to clock in and out , to request time off, and look at pay stubs. Pretty intuitive - we changed to ADP recently and I was able to figure everything out on my own very quickly. Cons I have an old phone, and it won't work on that operating system on the web, so I can't sign in on my phone. I've heard there is an app, but again, old phone and can't use that. So what I like least is that I can no longer sign in and out on my phone, but I'm probably the one of a handful of people that will have this issue. Also, one time it didn't like my password so I had to change it a bunch, and I hate not being able to use a password I've used previously, because now it's one more thing to remember, but I bet all systems are like that. Review Source SB Stephan B. Financial Counselor Accounting Used the software for: 2+ years ### "Vital Tool for HR" April 9, 2019 5.0 We use workforce now in Human Resources to monitor employees wages/time in attendance/ and accrued holidays/sick leave. As a user I would use it to view this information as well as clocking in for work each time to allow for time management. Pros I love the easy navigation and simplistic set up of ADP. It's easy for employees to create accounts and login to monitor time off/ payment history/ clock ins. I have been both on the administrator side of this software as well as being a user who used it to clock in for work and monitor my time. It's pretty easy to learn and is efficient for any workplace. Cons I think the user interface could be updated a bit and use a face lift. While everything is simple, I think it doesn't give off a minimalistic design rather an outdated look. A new look could allow for a different interaction and even more simplification when using ADP. Review Source RR Rajbir R. Financial Controller Food Production Used the software for: 2+ years ### "ADP Workfoce Now Review" January 6, 2023 2.0 Overall, it was not pleasant working with ADP Workfoce Now. Pros What I liked the most about the product was that it handled payroll really well. Cons I did not like the customer service that was associated with the product. I was given 5-6 account managers within a span of a year and none of them fully helped me out. Their interface is pretty outdated and hard to navigate. Review Source AD April D. CEO Non-Profit Organization Management Used the software for: 2+ years ### "One Stop Shop" November 27, 2020 5.0 Overall we have enjoyed working with ADP and they are always willing to help if we call in. Pros ADP has worked really hard over the years to make ADP user-friendly and streamlined for all HR needs. Cons The Employee review application in ADP is no very functional Review Source VR Verified Reviewer Director of IT Hospital & Health Care Used the software for: 2+ years ### "Daily user of the adpwork force" May 10, 2018 3.0 Pros I gotta say to find anything positive about this is very difficult. But the system is full of bells, whistles, report options. Cons Their web interface is plagued with browser incompatibility , slow responses, bad technical support that blames the end user first. Review Source Response from ADP May 18, 2018 Hi - Thank you for reviewing our Workforce Now platform. I am sorry for your less than stellar experience and would like to connect with you more on this. Please reach out to me directly: Anthony.Woodard@adp.com VR Verified Reviewer Elementary School Teacher Education Management Used the software for: 2+ years ### "Employee Ease-of-Use" July 25, 2022 3.0 Pros Overall, this software has what you need. It is able to keep track of hours, paid time off, salaries, pay periods, benefits, etc. It has it all there in one convenient place, so it is helpful. I know many companies choose to use it because it covers all the bases. Cons From an employee accessing their information perspective, the site is hard to navigate. All the information is eventually there, but it is not intuitive. There is a learning curve with navigating the site to find one's benefits or pay period expectations. It could be more easily set up for the consumer to learn. Review Source AR Aseel R. Lab technologist Hospital & Health Care Used the software for: 2+ years ### "Easy to use" May 7, 2021 5.0 Excellent. Pros Never been easier than ADP. It helps track everything related to my job , payroll and investments. Cons It's phone app doesn't have the same features as the website. Review Source KG Kimberlynn G. Staffing Coordinator Hospital & Health Care Used the software for: 2+ years ### "Makes our company payroll so easy" November 19, 2020 4.0 Pros We use ADP Workforce now all of the time. We love how easy it is to make changes, how easy it is to access, and how quickly our requests are processed. We also love that fact that certain changes are time stamped so we can always trace our steps. ADP is really a great app. The customer service is also wonderful, any time our company has had to call to request help or changes, they are their immediately to help. Cons Changes to the software seem to come quickly. It would be nice to be notified and possibly have a tutorial sent out explaining changes. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) We made this switch to a faster and more secure system. Review Source VR Verified Reviewer Director of HR Non-Profit Organization Management Used the software for: 1-2 years ### "Not enough bang for the buck" April 23, 2021 3.0 My overall experience was negative with this software. It doesn't need to be this complicated. Pros It is a very robust software that allows employee data to be stored and accessed. Cons The system is antiquated and not user-friendly. Finding simple employee data is too complex and requires searching through multiple screens of information. Review Source BR Becca R. Vice President, HR & Corporate Services Security and Investigations Used the software for: 2+ years ### "A constant headache" December 23, 2020 4.0 Pros There is very little that I like about ADP Workforce Now. It has a good visual layout and is overall stable, without frequent downtime. The customer support mainline is actually surprisingly helpful although wait times can be a bit long. Cons Reports are always suspect. Standard reports are oddly set up in a way is not usable or desirable that I am familiar with. We frequently find errors or unexpected changes or issues that are caused by ADP not user error. Our assigned account rep knows next to nothing and does not follow up or follow through. Requested a replacement 6 months ago but that has not yet occurred. Review Source VR Verified Reviewer Graphic Artist Printing Used the software for: 2+ years ### "easiest way to keep payroll and hours in check" December 14, 2018 5.0 I love I can keep all my employees schedules and copy on to the following weeks. Most of the work is done for payroll through, keep control of the hours. Check all of the employees log in, clock in and out. Great Software Pros Schedule, and keep control of the hours Check all of the employees log in, clock in and out Cons I have used 2 different versions of it on 2 different jobs, I think all the companies need to upgrade to computer log in and out. Do not like the old punch clock Review Source VR Verified Reviewer Senior UX Designer Computer Software Used the software for: 2+ years ### "I love the breadth that I can do, and that always works with WorkforceNow" July 12, 2018 5.0 Pros As an employee I've used many different similar products, but nothing has been so well-implemented as ADP WorkforceNow. I can access all the information I need at all times. Everything integrates well and seamlessly. Cons It feels a little hodge-podgy sometimes with all of the things put together and integrations. I love that it has such huge breadth, but it could be nicer if it felt more like all one piece of software. Review Source VR Verified Reviewer SEO Manager Used the software for: 1-2 years ### "It's a great experience from the user perspective in managing time and schedules" June 21, 2018 4.0 Ease of us in tracking time off, clocking and out, and more robust views of time taken and time management at work. Pros We use this to manage clock ins and time off at our company and it's probably the most user-friendly UI for its interface I have ever used. Really ease to submit a day off using the calendar functions and gives you a lot of transparency on the time off you've taken and why. Cons Sometimes the website is down, but I'm honestly not sure if it's their hosting servers or our network that is causing that issue sometimes. All I know is that every once in a while, it seems down for maintenance. Review Source VR Verified Reviewer Deputy Director Libraries Used the software for: 2+ years ### "Excellent tool for managing payroll" August 2, 2018 5.0 User friendly payroll management. Pros If I were to have written this review a couple months ago, the content would be a bit different. Recently, ADP completely refreshed the interface and made it super easy to use. I can easily see and approve timecards for employees, manage my own time and time off requests, and see relevant information about my employees (pay, seniority, etc). The interface is now dead simple to use and aesthetically pleasing. I no longer guess at where I'll find what I'm looking for. Kudos to whoever designed this interface. Cons It would be great if there was more data visualization and reporting. Currently, there's nothing that allows for the easy visual exposure of time patterns (leave abuse, overtime, etc.). It could be more functional in that realm. Review Source RG Rose G. Marketing DIrector Automotive Used the software for: 2+ years ### "ADP for Auto Group" June 7, 2022 5.0 great program ! Pros Its so easy to use and it makes finding your forms and times so simple and self explanatory ! Some other programs are just so difficult. Cons I didnt like that I couldnt see my salary but that problem has been resolved ! Review Source TB Tim B. Operations Manager Used the software for: 2+ years ### "A great product by a great company" April 10, 2018 4.0 Pros The ADP family of products is great, knowing that you are working with a company who will support you no matter what you run into. The peace of mind we get working with them is second to none. This program is very easy to use and to train new agents or administrators on depending on how you have it configured and what you intend to do with it. We have used this for quite some time now and we are thrilled with the product. Cons The cost is one of the only issues we aren't very fond of but when it comes to the product, it is easy enough to use and train new people on. It can be a little slow at times and lag but I'm sure that is a combination of our computers, different processes going at the same time, and the program itself. Overall we are happy with this product and don't have too many complaints. Review Source Tami G. Human Resources Hospital & Health Care Used the software for: 1-2 years ### "Workforce Now is an HR dream" August 12, 2019 5.0 System is scalable and it makes it easy to serve all types of employees - 1099 and W2 Pros The app puts all of the company’s HR processes into a single dashboard where you can manage all your employees’ benefits, holidays, etc. Cons Reports are not always easily understood. Not intuitive. I have to refer to documentation or the help feature to understand how to use/run certain reports. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) More cost efficient Review Source TW Toni W. CHRO Hospital & Health Care Used the software for: 2+ years ### "Customer service is frustrating. If they need to get back to you, response time is terrible." July 25, 2017 4.0 All in one HR/payroll package that can be easily access from anywhere. Robust features that handles all of our needs. Pros I like the features it offers. We have a complete HR/Payroll solution all in one. I like that I can access it from anywhere and don't have to count on a work server to deliver what I need. The time management product is superior. Cons It has issues transferring data from one module to another. Sometimes our benefits don't connect with our deductions and that causes large problems on our end. There are so many little check boxes in the background that we were not aware of and it has caused issues on the benefits end for us as well. I wish there was a way for us to know all the little neuances before they cause us problems. Our Controller does not like that the gl interface does not give her details. Review Source Response from ADP July 25, 2017 Toni - Thank you for taking the time to review our WFN product. I am sorry to hear about your underwhelming experience with service, and would be more than happy to connect with you about this. Please feel free to reach out: anthony.woodard@adp.com JL Jason L. IT Automotive Used the software for: 2+ years ### "ADP" May 20, 2021 5.0 My overall experience with ADP workforce now is good. Pros What I like about ADP is how easy it is to use on a computer or cell phone, works very fast on mobile networks. Cons Currently I do not have any cons. If there was a con I would not be using this software as it would annoy me. Review Source AF Amy F. Owner Human Resources Used the software for: 2+ years ### "Good for Payroll" February 25, 2022 4.0 Pros Scalability for growth. It is built for payroll, so that is fairly seamless. Cons Customer service has been disappointing. It can be difficult to get answers in a timely manner. Switched from [APS Payroll](https://www.capterra.com/p/99369/Payroll-Solution/) We outgrew APS and wanted more HRIS features Review Source MG Mahesh G. Senior Associate Information Technology and Services Used the software for: 2+ years ### "ADP Workforce the payroll management tool" December 24, 2020 5.0 Overall experience was fine, didn't face many challenges. Pros I think this too is quite easy to use and if you are a small company that wants to manage the payroll this tool is best. The UI is good and is quite easy to understand for a new user. Cons If you have to use this tool to run the payroll for a large number of consultants then there are multiple challenges. There are not enough predefined templates to be used so that users have to do less manual work. Also, the customer support is not that responsive. Review Source LG Lance G. Mortgage loan processor Banking Used the software for: 2+ years ### "ADP Workforce now" August 26, 2021 5.0 Is the best product by far to use in the industry Pros The ease of use for the end user is the best in the business Cons There was not anything that I really did not like about the software Review Source Similar Products Featured ## Related categories [Human Resources](https://www.capterra.com/human-resource-software/)[Payroll](https://www.capterra.com/payroll-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.