# Page 62 | ADP Workforce Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 62 - Is ADP Workforce Now the right Payroll solution for you? Explore 7216 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155895/WorkforceNow/reviews --- ADP Workforce Now 4.4 (7216) [View alternatives](https://www.capterra.com/p/155895/WorkforceNow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 62 - Reviews of ADP Workforce Now ## Showing most helpful reviews Showing 1526-1550 of 7216 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DG Debra G. Administrative assistant Education Management Used the software for: 1-2 years ### "Payroll tracking from anywhere! " July 24, 2022 4.0 Pros This app lets you log in and out daily as well as track available PTO and withholdings! Cons Sometimes the app freezes and I have to turn my phone off and on to get it to work Review Source GP Giselle P. HR Generalist Primary/Secondary Education Used the software for: 1-2 years ### "Not sure what happened but seems like no one is driving this ship anymore!" June 7, 2017 2.0 I have dealt with adp for many years before now and had never had these issues just seems like something is going on internally in which there is no one manning the ship you can barely get a manager on the phone. Pros If you have a very straight forward small organization and barely need an HRIS system (not sure many companies fir into this) then this can work for you. Cons Terrible customer service, terrible turnaround time for any changes, not customizable, no after hour service for payroll processing, much of their staff is too new to even understand what you might need, did not submit our taxes on time causing issues with our bank accounts and freezes, and finally their system is always down (time and attendance one day, reports another) which they blame on scheduled maintenance (In the middle of a work day?). All in all the system is very sluggish and the interface is terrible. Review Source Response from ADP June 14, 2016 I am sorry your experience with ADP has not been stellar. This is certainly not the experience we want you to have, or have come to expect from us. I have contacted the Leadership in your Region and have asked a Client Loyalty resource to reach out to you and assist with any issues you are having. If I can be of assistance in the meantime, please reach out to me directly. Lori.wilmot@adp.com ZP Zenaida P. Controller Law Practice Used the software for: 2+ years ### "ADP- the number one payroll software for me." September 3, 2019 5.0 Our employees complained that they want to be able to view their pay statements on their mobile device instead of getting the hard copy. ADP gave me the solutions to this issue. ADP implemented a system called iReports. Employees can now view their Pay Statements on a secure web site. Pros ADP software is a user friendly software. My payroll processing is always done with ease and comfort. ADP has the solutions to all my payroll issues that needed resolving. It also gives you a warning if your entries are incomplete or it needs correcting. Cons The least I like about this software is, if you keep it idle for more than half an hour or more, it will boot you out of the program. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP Workforce Now I chose ADP WorkforceNow over Paychex because ADP software excel as a product and in performance. ADP Reports are the best as well. Reports are easy to read and they are easy to understand.ADP, you have my loyalty as a customer. ADP has also the best staff. Your customer service people are so kind, polite and helpful at all times. Review Source VR Verified Reviewer Application Support Analyst Individual & Family Services Used the software for: 1-2 years ### "Workforce now is a good product for Payroll and electronic employee records. " June 2, 2018 3.0 Pros It is fairly intuitive in use and allows for the user to have more ownership over their information (address changes, tax withholding, resetting their password). Cons There is very little option for customization other than for reporting. For example, there is a great feature that allows employers able to house up to 9 payrates but there is no ability for the employer to add a note or comment for the pay rate to indicate which rate goes with which job, labor level, etc. Review Source Response from ADP June 6, 2018 Hi - Thank you for your review of our Workforce Now platform. I am happy to see WFN is intuitive for your company to use. Josie C. Office Manager, Human Resources Coordinator Architecture & Planning Used the software for: 2+ years ### "ADP Software Review" December 4, 2018 5.0 Workforce now is always easy to use and doesn't take a lot of time. Pros I like how easy ADP Workforce Now is to use. It's very intuitive. I like how the employee profiles are broken up into different parts like "Pay profile" so you can access just what you need, not too much. Cons I don't dislike anything. I am not fond of waiting on hold when I do need a assistance. Review Source ML Momo L. Student Human Resources Used the software for: 2+ years ### "The best Payroll App for me" March 13, 2023 5.0 Pros As someone used to have multiple jobs, to have one system that allows you to track all of your pay is crucial. ADP mobile app is one of my all time favorite app to open weekly or bimonthly, because I can see all of my pays in one place, easy to track. The app is user-friendly, you just need to setup your information one-time and then everything will fall to its place. When you open the app, your pay, federal withdrawing, etc. will appear to let let you see what have been deducted and what is your gross pay. You also have an option to display your pay or opt to hide it. Cons I dont think I have any least favorite of ADP Workforce since this is my most favorite software to use. Review Source VR Verified Reviewer Talent Acquisition Partner Oil & Energy Used the software for: 1-2 years ### "Awesome customer service and functionality " June 10, 2018 4.0 Pros The customer service is great; regardless of the complexity of my questions they were able to answer them and help resolve my issues. Updated repot functionality was great, but there is still room for improvement (see below). Loved the compliance reporting functionality! Cons Room for improvement in what fields are reportable - all fields in the EE profile should be reportable. This would make the reporting functionality a lot more robust. The way PTO was presented for our company was not intuitive; lots of our employees had questions regarding the balance shown. Review Source PS Priya S. Manager Computer & Network Security Used the software for: Less than 6 months ### "All-in-one cloud-based HR suite" August 31, 2021 4.0 It's worth spending time on ADP. Pros All Instruction Videos are best as any small things are clearly covered in the Youtube video section. All in one solution for HR suite is here only as they promised, and the plus point is it is a cloud-based solution. Cons All features are good but the cons are only its cost. Review Source MS Michael S. Customer Relations Manager Hospital & Health Care Used the software for: 2+ years ### "Very Easy to Use and Navigate." March 5, 2020 5.0 I enjoy accessibility I have to my PTO, health insurance benefits and my payroll information that this program offers. I use it on a daily basis. Pros This software makes scheduling days off in advance very easy. It also calculates the amount of Vacation and Sick time you will have at the time of scheduling. I like to know how much sick/vacation time I have accumulated when I plans days off months in advance. It is every easy to change banks accounts for direct deposits as well. You can easily look up your health insurance coverage and what you are enrolled in for the year as well. Cons We have to do performance reviews yearly at our organization. The overall platform for the Performance Reviews can be a little confusing to complete. You may need assistance from a direct supervisor depending on the performance review questions. Review Source AK Alan K. Client Services Administration Financial Services Used the software for: 2+ years ### "ADP is great for a small-medium business" June 7, 2024 5.0 Pros ADP Workforce Now is easy to use and it has helped our company grow Cons ADP Workforce Now can be a bit pricey for the other payroll/HR products available. We will consider swapping. Review Source JB Julie B. Direct of Finance Retail Used the software for: 2+ years ### "Director of Finance" February 9, 2017 3.0 I am a CPA with over 20 years of experience in all aspects of accounting management and FP&A. I have managed a team of up to 15 members, generally including the payroll function. I have worked with several version of ADP over the years, mostly midsize companies ranging from 160-450 employees. Pros Widely used, accurate calculations and there is a customer support center for questions on just about everything. Cons Many times, the wait for customer service is long and at times we've have gotten inexperienced reps and are not transferred to more qualified reps in a timely manner, delaying the resolution of the issue. The application is expensive, especially the benefits and ACA modules. Review Source Response from ADP February 13, 2017 Julie - Thank you for your detailed review of our WFN product/service. It is vitally important that we hear directly from clients, especially clients with your level of experience with ADP, on what works and what we can improve. We are implementing changes to our service model, that are aimed at improving wait times and knowledge of associates. I hope you see the results of that soon. In the meantime, if you need assistance, I would be happy to assist. lori.wilmot@adp.com JM John M. Quality Manager Hospital & Health Care Used the software for: 2+ years ### "ADP is an incredible tool for all employees within my organization!" March 19, 2021 5.0 Overall, I think this is the best tool in the industry, especially from a human resources perspetive. Pros ADP is an incredibly powerful tool for all employees within my company. Here are the features that I find most important about ADP: - The registration process when you accept a job offer is incredibly easy and hassle-free. - All tax forms (W-2, W-4, etc.) are available online. - Employees are able to clock in and out from remote locations. - All of the benefits that my organization offers are located in one place. Cons The Mobile Application has fewer features than the desktop software and needs to be better developed. Review Source VR Verified Reviewer Electrical Engineer Construction Used the software for: 1-2 years ### "ADP makes my life easier " May 12, 2022 5.0 Very good. Pros ADP is really easy to use and it was wayyy easier to follow to prepare for tax return than my what my last employer used. Cons The only thing I want to complain is that the login interface last year(2021) was better than now. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) I changed my employer. Review Source TB Taylor B. Customer Service Associate Telecommunications Used the software for: 2+ years ### "Used ADP with 3 jobs and was always impressed" April 1, 2021 5.0 Pros First of all I never had an issue getting into or navigating the system/app. It’s very helpful in showing your paycheck with detailed information regarding how much $, the amount of hours paid, and how much paid for specific reasons I.e. paid time off, sick leave, overtime, etc. it also allows me to receive my W-4 online wayyyy before I’d receive it via the mail which obviously allows me to file taxes and receive a refund sooner than most. It also has features such as easily changing the amount of dependents and how much the IRS withholds from each check. Cons I really don’t have any cons I can think of. Like I stated I’ve always been impressed with the app and it’s used by most companies which is very useful Review Source KS Kathryn S. CFO Hospital & Health Care Used the software for: 2+ years ### "ADP is continually working on improving - happy with WorkForceNow!" June 27, 2017 4.0 Pros First - ADP is always making changes and improvements to their web-based software. (Also - the fact that it's web-based enables our managers to run payroll for their department even when not in the building.) In the past few years we've been using ADP, the portal gets more and more user-friendly, with a clean large-buttoned home screen. Their customer service is second-to-none; we rarely have an issue getting through to someone (occasional long hold times) and every representative we've spoken to has always been helpful and friendly. They also do a great job of updating their software to keep up with the latest in ACA rules and regulations as well. Cons We self-file our taxes, and each quarter we have to specifically request ADP provide certain reports. We would prefer the reports be automatically available either via their main portal or through the iReporting software. Review Source Response from ADP June 30, 2017 Kathryn - thank you for taking the time to review our WFN product and service. We appreciate your time and your business. JM Jim M. Director of Programs Aviation & Aerospace Used the software for: Less than 6 months ### "Only touched a few areas. No longer in role so system may have improved" November 18, 2021 4.0 It was a good solution when we signed up as it was creating capabilities we didn't have before. Unfortunately, it was not properly set up originally, so our basic need was difficult to manage. I view it as ADP's responsibility to install an appropriately configured system (especially if the client isn;t sure how to use the system) As our business systems and planning needs grew, it couldn't grow with us. Pros As an employee portal, it was great. Easy access to important information that employees needed. Cons The time tracking elements were dated and any tweaks/customizations required technical assistance which 1) took time and 2) often didn't result in what we wanted. We had to roll back a number of changes because they took away the basic functionality we needed. In reality, the simplified interfaces were not robust enough for a growing, engineering company. It would be fine for more manufacturing-based "clocking in and out of jobs" companies. Review Source VR Verified Reviewer Intern - Behavioral Science Unit Real Estate Used the software for: 1-2 years ### "No Complaints At All!!" March 19, 2019 5.0 Easy to use software to quickly clock in and out for work. The breakdown of each pay period and pay check was super easy to read and keep track of. Overall a great tool for the employees! Pros Clocking in and out was super quick and easy. I also liked that I could log in from anywhere to check my time card, so I was still able to verify my times while traveling away from the office. Cons Sometimes there would be glitches with clocking in and I wouldn't be able to record my time stamp. But when this happened, my manager was easily able to fix my time card to reflect the correct clock in or clock out time. Review Source AT Alexis T. Data Migration Manager Computer Software Used the software for: 1-2 years ### "ADP Workforce have everything you could need" April 6, 2022 5.0 Being able to track and manage time off, pay statements, and training in one place has been a huge benefit! Pros The ease of use and breadth of information available. Cons I guess the only thing I don't like is that the training section is a little hidden. Everything else is great and easy to find! Review Source VR Verified Reviewer Incoming Global Navigator Participant Education Management Used the software for: 1-2 years ### "Great for Employees Too!" August 25, 2019 5.0 My overall experience with WorkforceNow has been great and it has been great having to not receive paper copies of my paystubs, as now I just download the digital version for my own records. Pros Most people think ADP WorkforceNow is just for employers to handle HR-related activities. However, they don't realize that they can often also use it to keep track of their own paychecks and stubs as well. I have used WorkforceNow many times and have found it extremely useful. I always use it to get my paystubs and I can easily find them on ADP. This is such a cool tool because that way I don't have to waste paper due to being mailed physical copies and can just digital copies on my computer! Cons What I like the least about this software is that besides getting my paystubs, there is not much else that I particularly need ADP WorkforceNow for. I think that this can be changed through future updates where I can see my benefits and related things as well! Review Source Michael C. IT Analyst Hospital & Health Care Used the software for: 2+ years ### "Great resource to track your pay and PTO" July 28, 2019 5.0 Its been a good experience, no real issues and mostly used for referencing my pay and time off. Pros \- The app makes it easy to view my past and recent paystubs - The ability to print mobile paystubs when needed is a great feature - Keeping track of my PTO has always been a problem but since using the app it has been much better - Able to request time off as needed Cons \- No way to clock in or out for staff who travel between sites Review Source VR Verified Reviewer Production Manager Financial Services Used the software for: 2+ years ### "Punching Everyday" November 24, 2019 5.0 This makes it seamless for all employees at my company to track hours worked, and complete required education Pros This is the go to app for HR related stuff at my job. I punch in and out using this app, and I also am able to do all of the work-required trainings that are set up for me. Cons Nothing that is related to ADP. My State (CA) requires crazy stuff for hourly workers, so I need to navigate that, but ADP works well nonetheless. Review Source VR Verified Reviewer Assistant Manager Real Estate Used the software for: 2+ years ### "ADP good from Companies! Would recommend" November 20, 2018 4.0 PLease fix the log in! Pros I love the way we can sing in from computer and our phones. It is easy to use and has all our information stored on here. Time off requests etc. Cons Sometime when i have logged out on my phone it will NOT let me log in on my computer. I have tried numerous things calling customer service and trying to log in and it wont let me. It still thought i was logged ion on my phone and i wasn't. Review Source JW Joseph W. Process Technician Electrical/Electronic Manufacturing Used the software for: 2+ years ### "ADP Workforce Now Review" February 4, 2022 5.0 Good product for mid to large size companies to eoncorporate into their business. Pros Easy to use and check how much I was being paid weekly/bi-weekly and check hourly pay. Cons Sometimes it did not save my passwords and fairly expensive. Review Source CB Christina B. Admin Prof Health, Wellness and Fitness Used the software for: 2+ years ### "Easy & Fast" December 3, 2021 5.0 ADP is an amazing program for all of our depts. We also like how every employee can see if someone in another dept is off work that day or not. Pros It's user friendly & loads data quickly. Cons When there are glitches & the quick clock is not available. Review Source VR Verified Reviewer Client Services Computer Software Used the software for: 2+ years ### "ADP had been the long standing software that I used in a few different jobs. Its solid. " July 17, 2018 4.0 This was the longest standing time card software that we used at my company until a few different less expensive options took its place. I still miss this software. Pros I like how dependable it is, There's a reason that many companies use this software and use it to process payroll. Cons I think some of the previous builds didn't look as nice on the UI side as they could have. Otherwise I was quite familiar with the UI after updates were made. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.