# Page 63 | ADP Workforce Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 63 - Is ADP Workforce Now the right Payroll solution for you? Explore 7216 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155895/WorkforceNow/reviews --- ADP Workforce Now 4.4 (7216) [View alternatives](https://www.capterra.com/p/155895/WorkforceNow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 63 - Reviews of ADP Workforce Now ## Showing most helpful reviews Showing 1551-1575 of 7216 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KB Kulmeet B. Human Resources Generalist Mining & Metals Used the software for: 1-2 years ### "Great Payroll and HR System" July 6, 2022 5.0 Overall, I enjoy working ADP Workforce for payroll and HR services. we are looking to add on more HR functions while working with the ADP servicing team. Pros From an HR perspective, very easy to navigate through. I received 0 training and picked up on the software within days! Cons The customer service team could step up their services in speed. It takes hours to get through over the phone sometimes. Reason for choosing ADP Workforce Now Automation of payroll and time sheets, and streamline payroll and HR together. Review Source ML Melissa L. Client Support Representative Computer Software Used the software for: 2+ years ### "Great punch clock system; navigation can be a little tricky" October 11, 2020 4.0 Its okay for the most part. I am an hourly associate so I have to be in the program at least twice a day when I am working. I like the mobile app experience on my android device. Sometimes I find that to be easier to use than on a computer. Pros I like that it is relatively easy to use for timekeeping purposes. If my computer is taking long to load or I am in the middle of something, I will use the mobile version which is nice to have that flexibility. Cons Some of the navigation to locate information, such as your punched time in and out can be a little difficult to navigate. I always seem to be in a rush when I am looking for that information and always seem to click on the wrong thing. Review Source Gonzalo P. Accountant Consumer Services Used the software for: 2+ years ### "Workforce Now" August 29, 2018 5.0 Pros I love that it keeps copies of all of your old check stubs and W-2s. You no longer have to keep stubs and you can download the app and have access to your info any time, it makes it really easy if you are applying for a home loan to be able to e-mail pay stubs from your phone right away. Cons the ADP messaging system is hard to use, It is hard for me to read the messages from ADP or find old messages Review Source Brad N. Product Analyst Government Administration Used the software for: 2+ years ### "ADP continues to be a top class solution for employee benefits" December 8, 2025 5.0 I enjoy the fact that I can see all my pay and benefits in my phone, instead of always having to get into my laptop. It is a lot less clunky than it used to be, so the updates have been nice. Pros I most like the ability to quickly access my recent paystubs and compare them to previous ones, on my phone no less :-) Cons Recently we went through a merger and there was a period of time where we didn't have the pay history anymore, but that may have been integration issues on our team. Review Source VR Verified Reviewer Benefits/Compensation/HRIS Manager Sporting Goods Used the software for: 2+ years ### "WorkforceNow User" December 6, 2018 4.0 We upgraded from version 2 to 14 last year and I have been able to completely automate many paper functions. This year we were able to do open enrollment electronically which saved time and money. With remote employees it has made it easier for them to access what they need because we can house it on the home page. Pros For the most part the software is pretty intuitive if you have ever been an HRIS administrator. I was able to pretty seamlessly move into a new position never having used ADP and picked up WorkforceNow fairly quickly. Cons The CONS are the latest round of upgrades seem to be happening without full testing at times and when I call customer support to report issues it doesn't seem as though the staff are even aware of the new functionality of certain things. At times the people have talked down to me which was not appreciated at all. Review Source VR Verified Reviewer Training and Development Specialist Higher Education Used the software for: 1-2 years ### "Clocking in made easy" March 10, 2019 5.0 Performance reviews, time/attendance tracking Pros I liked the fact that this program has an app you can use on your mobile phone as well. We used it for both time clocking and we also used it for performance reviews. We never had any issues with it. Cons The only thing I disliked was that when I used the app to clock in, it keeps track of where exactly your location was when you clocked in. I guess if you are an employer who has issues with people clocking in before they are actually at work that makes sense, as an employee however I felt a little "big brothered". Review Source VR Verified Reviewer Payroll Manager Hospitality Used the software for: 2+ years ### "Great service" December 6, 2018 5.0 My experience with WorkforceNow has been positive and I'm currently in the process of adding more features to my current services to provide a more effective ways of doing my job. Pros They stay up to date with improving and upgrading there services to work with the always changes laws and regulations. They are very prompt with informing us new changes and offer real good deals on new programs. Cons Nothing that I like least about this software Review Source JB Johanna B. dental hygienist Hospital & Health Care Used the software for: 2+ years ### "Does what it should" February 4, 2022 5.0 I am thankful for customer service, because we have had a few bumps. Employees are paid different rates for working after 5pm. Sometimes this is executed well, and other times we have had to make adjustments. Pros I like that it is easy enough for employees to use, and that you can see all of the information that you need to. Cons Sometimes when there are holidays or with different pay rates for employees based on time, it can get a little dicey. Review Source Cyndi R. Chief HR and Compliance Officer Used the software for: 2+ years ### "It is a good product however it seemed a little complicated to use. It had some nice features. " October 5, 2017 3.0 It made the hiring process a lot easier using the recruitment module, open enrollment with the self service piece was quicker and easier on both the HR department and employees. I also liked the fact employees could look up information about themselves if needed. Pros The recruitment module was very nice and the fact it fed into the HR piece when you hired someone. Cons At the time I used it you could not upload documents into the employee profiles - this might be a feature they have added since that time The customer service was lacking - almost non existent Review Source Response from ADP October 6, 2017 Hi Cyndi - Thank you for taking the time to review our Workforce Now platform. I am glad the recruitment module has made the hiring process easier for you. As for our customer service, I am please to announce that we have been implementing a new service system. If you would like to learn more about it, please reach out to me directly: Anthony.Woodard@adp.com VR Verified Reviewer Customer Service, Logistics and Supply Chain Specialist Food & Beverages Used the software for: 2+ years ### "great experience" May 12, 2023 5.0 Pros it is easy very user friendly, nice layout and doesn't require a specific training to be used. Cons they way it shows balance holidays is not very clear Review Source JL Jennifer L. Inside Account Manager Oil & Energy Used the software for: 2+ years ### "An Unexpected Necessity!" September 28, 2023 5.0 Overall, I am extremely pleased with this app. I use it on a weekly basis to keep track of my PTO, pay, benefits and withholdings. Pros It allows access and visibility to your information 24/7. The app is very easy to use and navigate through. Cons I wish all companies would utilize this app so that I could manage my information all under this one app. Review Source Charlie B. Account Manager Telecommunications Used the software for: 2+ years ### "Extremely Convenient" September 26, 2019 5.0 ADP Workforce allows me to clock in and out with ease, as well as see my paychecks, time off requests, and everything else related to my employe. Love it! Pros I love how simple to use ADP Workforce is, especially from the mobile app. It allows my clock in and out, as well as monitor my paychecks and benefits with ease Cons As of late the mobile app has been having some glitches but nothing detrimental to the usage of the tool overall Review Source Deborah L. Certified Personal Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Great multifunctional dashboard" November 28, 2018 5.0 Payroll and schedule management, benefits, tax information and documentation, just about everything related to payroll and resource management. Pros All the features needed are in one place, accessible from your dashboard. Customizable so that you have the content that makes sense for your organization. A trusted platform, so I'm confident that data is kept secure. Cons I don't really have any dislikes and I haven't found any flaws. Review Source MP Michelle P. Corporate Relations Manger Non-Profit Organization Management Used the software for: 1-2 years ### "Solid App" May 18, 2022 4.0 Pros It's easy to navigate the features and track time off and performance metrics. Cons It can be challenging to get help and answers to questions about certain features. Review Source LL Linda L. Payroll Plastics Used the software for: 2+ years ### "Let ADP take the worries out of staying compliant with all the new payroll tax laws!" August 27, 2019 4.0 I would not want to use any other payroll software. Whatever need has come up, whatever complicated calculation, whatever interface you could possibly think of, ADP has risen to the challenge and has not let me down. Pros ADP keeps me updated with all the new regulations and law changes taking effect, then helps me along the way by updating the software to accommodate those changes. They even have warnings which pop up when a change is made to one screen, which could effect another related area. ADP makes my job a LOT easier! Cons It is not as "data entry" friendly as it used to be. Too much time taken moving back and forth from keyboard to mouse to enter data. Review Source RH Rich H. Shuttle Supervisor Airlines/Aviation Used the software for: 6-12 months ### "The ease & use of ADP!" June 10, 2024 5.0 Very satisfied with the ease of use to be able to go between and find different categories of my payroll. Pros The ability to manage all aspects to my payroll Cons I have no issues with the use of the application. Review Source RS Rahul S. System Manager Retail Used the software for: 1-2 years ### "Fantastic Software" May 18, 2023 5.0 Pros Ease of use. The product is super simple to understand and makes complex processes easy. Cons The Time and Attendance feature could be improved a little to address complex processes. Review Source VR Verified Reviewer Director Talent Acquisition Automotive Used the software for: 2+ years ### "Not very user friendly" August 18, 2020 1.0 Overall not the software for me. There is much better on the market for similar pricing. Pros It functions as advertised. You can pay people, track changes, hire/terminate/onboard, etc. It offers all components of an HRIS/ATS Cons Reporting is very challenging. There are many little rules that ensure inaccurate reporting. The onboarding and performance management tools are very weak. There is no depth to them at all. Review Source SE Sarah E. Team lead Retail Used the software for: 2+ years ### "Easy use software for all employee needs " May 17, 2022 4.0 Pros Very easy to find any benefits, log on to Kronos through it, manage taxes and DD through the portal. Update any info. Cons The benefits do get confusing because we have icons for each benefit then one that is benefit solver which takes you to a data base which is a little confusing Review Source CAR Carter Ann R. Payroll and Labor Manager Maritime Used the software for: 2+ years ### "ADP Review Dec 2016" December 8, 2016 5.0 I have been working with WFN for over 3 years as our Payroll Manager. Over 25 years in Accounting/Payroll. Pros Overall, very through HR/payroll system. Great support and training by ADP. Cons I do not like the fact that when I terminate an employee along with their benefits, it voids their deductions. If this is during a pay period, I would have to manually enter the deductions for the last paycheck. In order to avoid manual input, I have to wait until after the next pay period to terminated them. This does not give me an accurate headcount. Review Source Response from ADP December 9, 2016 Carter Ann - Thank you for taking the time to provide a detailed and insightful review of our WFN product and service. I would love to connect you with one of our experts on the termination/deductions to see if we can make that process easier for you, and for you to provide direct feedback to our developers. Also, I am happy to see you call out the cross-training, we have recently implemented a new service model, that gives clients access to teams that are trained in all products.. Please don't hesitate to reach out to me lori.wilmot@adp.com and we can talk more about both items. Jenny P. Content Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "Great User Experience" December 7, 2018 4.0 I log in and out every day using WorkforceNow, request vacation and sick time, approve my time card and can see my retirement account grow using this software. Pros Whether it's signing in for work, requesting time off or looking in on my 401K, it's not hard to find what you're looking for off the home page after signing in. Cons The fact that I have to sign in and out for work by the minute - but that's not the fault of Workforce! Review Source VR Verified Reviewer Director, People & Culture Higher Education Used the software for: 1-2 years ### "Much better than other options/competitors for medium-sized organizations" March 15, 2018 4.0 Pros 1\. Payroll runs smoothly 2. For employees, the software is pretty intuitive and user friendly 3. Learning bytes and the bridge are very helpful resources Cons 1\. Support is a call center vs. a dedicated individual - hold times during peak times can be extremely long 2. Too many different contacts for different areas within WFN (i.e. benefits vs. talent vs. performance mgmt) 3. The responsibility for setup and ongoing maintenance falls on our organization, unless we want to pay additional fees (i.e. annual benefits open enrollment) Review Source Amber M. Lead System Analyst Insurance Used the software for: 2+ years ### "Payroll for mid size businesses" April 17, 2019 5.0 Workforce is flexible for any business and their customer support is always willing to help. It allows for customizable reports that can be pulled one time or scheduled. Pros Workforce has flexible payroll allowing for multiple pay frequencies. It makes hiring, editing and termination easy to manage. It is easy to use and training material available. Cons It takes time to get your business setup but will save you time in the end. Review Source SC Sara C. Bid coordinator Construction Used the software for: 2+ years ### "Great and functional " August 17, 2022 5.0 If you have questions you can call and reach out for support and ado members are very helpful! Pros Love that you can do so many things in one place! It has many functions and is great for administrators and users within a company! Cons Nothing I dislike about this software at this time. The software is fast and efficient. Very beneficial. Review Source IE Ijeoma E. Senior Human Resources Manager Used the software for: 1-2 years ### "Overall a good platform for our Payroll needs" March 16, 2018 4.0 Pros It is very straight forward system for the most part and once I am shown step by step process, I follow it and it works. I also enjoy the What's New PDF on the upcoming changes because it gives me a heads up. I also really enjoy the representative when I need assistance. They are very, very helpful. They follow-up via email or the phone when needed. There are few I correspond with via email if an issue arises and I don't have to wait on hold. I am very grateful for the step by step process they type put and send over to me so that I can use for future reference. Cons What I would like ADP to work on is have more job aids available for simple processes like a new employee using the time sheet for the first time. If I have any issues, I have to call in, wait on hold to get a 2 minute answer. That option needs to be created and/or improved. Also, improve the Support section to be more user friendly. I frequently log on and check if there are issues to see if there are solutions from other ADP users before calling the representatives. Sometimes the links are not active and solutions posted are not updated. Review Source Similar Products Featured ## Related categories [Human Resources](https://www.capterra.com/human-resource-software/)[Payroll](https://www.capterra.com/payroll-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.