# Page 67 | ADP Workforce Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 67 - Is ADP Workforce Now the right Payroll solution for you? Explore 7216 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155895/WorkforceNow/reviews --- ADP Workforce Now 4.4 (7216) [View alternatives](https://www.capterra.com/p/155895/WorkforceNow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 67 - Reviews of ADP Workforce Now ## Showing most helpful reviews Showing 1651-1675 of 7216 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KP Katie P. Human Resources Director Philanthropy Used the software for: 2+ years ### "Updates are a pain" May 4, 2018 4.0 Overall it's a good system. They're giant for a reason. But the customer service is a challenge. I have sat on the phone or on hold for 2+ hours on many occasions. Pros All-encompassing HRMS if you want it - makes the employee lifecycle much easier. The system is fairly intuitive and user friendly once you work in it. Cons Updates are full integrations, which is a huge frustration and time consumer. CA payroll rules are hard to comply with because the system isn't smart enough to manage all the rules. In my experience, there's quite a bit of manual manipulation. Customer service is a big challenge... Review Source Response from ADP May 8, 2018 Katie - Thank you for your review and feedback. I am happy to see that implementing WFN has made your HCM processes easier. I am sorry to see that you have had a less than stellar experience with our WFN service. I would love the opportunity to connect you with an ADP resource to assist. We have made many changes to our service model, including dedicated representatives and appointment based scheduling. Please feel free to reach out directly. Lori.wilmot@adp.com SC Sue C. HR Director Apparel & Fashion Used the software for: 2+ years ### "ADP Workforce Now" February 13, 2017 5.0 We use ADP Workforce Now for benefits, ACA, time off, and are just starting electronic performance evaluations. It's pretty easy to use for employees and for HR administrators. To be honest, at this time last year, I was disappointed with the ACA module, because there were lots of problems when it was new. But ADP fixed almost all of the issues, and our 1095 forms were very smooth this year. We chose ADP for our performance evaluations because of it's simplicity, and because it is easier for managers to go to one place for all of their employee needs. There were other performance evaluation systems that had more "bells and whistles" but sometimes those bells and whistles can confuse some of the users in the field. Pros I like having all of the employment modules on one site. Cons ADP can be an expensive option, but they are very good at what they do. Review Source Response from ADP February 15, 2017 Sue - Thank you for taking the time to provide a detailed review of our WFN product/service. I am sorry to hear that the first year with ACA wasn't stellar, but so grateful you gave us the opportunity to fix it, and that this year went so much better. We appreciate your business and on-going loyalty to ADP. KV Kim V. DHR Printing Used the software for: 2+ years ### "Too big?" July 16, 2019 4.0 Frustrating - we can never get the entire system to work completely. We have a complicated CBA and we can not always get the Time and Attendance to do what we need without a lot of manual manipulation. Pros The software allows for a lot of HR functions to be in a central location - supplicant tracking, onboarding, I-9 verification, employee document storage, etc. Cons The systems do not connect with each other well. Changes made in Payroll or Time and Attendance do not always flow to the other system. Making changes in the system is not always an intuitive process and involves many steps. Review Source MH Moises H. Accountant Accounting Used the software for: 2+ years ### "The easy way to make your payroll, we have over 3 year using adp as our payroll provider and we love" October 8, 2017 5.0 On the past few years we are growing a lot, that been said, the time that we make a over 1200 employees payroll is amaizing, all the reports that are available is great, also comparing the price with other similar you will apreciate your actual quote. Pros The way it comunicate with our POS system (is where we have the timer for our employees), also the ability to download all the info, and the customer support are very profesional, they help us to make a weekly report so we upload all the resume with our accounting soffwarr, amaizing Cons We have a minor problem, most of the problem was a bad comunication about how to terminate a employee, so for a few months we where overpay adp because we never terminate our employees the way should bee, but at the end ADP make us a credit so we get our money back, nice to have someone on your sitr Review Source Response from ADP October 9, 2017 Hi Moises - Thank you for taking the time to review our WFN platform. I am glad the system makes it easy for you to process payroll. We appreciate your time, business and loyalty to ADP! AR Armand R. Owner Publishing Used the software for: 2+ years ### "ADP WORKFORCE NOW" March 25, 2021 5.0 Pros I love using this software because I have used it to look at processed paystubs that I got paid from different contractors. It is very simple and easy to use and I highly recommend using this program Cons There are not many things not to like about the software because it does what it’s meant to. It’s pricing is a tad bit expensive but it is worth it because the program is widely available and used by many companies Review Source VR Verified Reviewer Nunya Financial Services Used the software for: 2+ years ### "Hate - I never use this word - but I HATE the new time punch update. It sux." April 1, 2022 3.0 Pros I used to like how it looked now its appearance is annoyed everything flipped from its original appearance. Cons new time punch feature doesnt let you see the time you clocked out or in unless you start searching. this is a time waster. Review Source aH ashley H. Ops Specialist Real Estate Used the software for: 2+ years ### "Great product, easy to use for companies & employees " February 4, 2021 5.0 Overall, it is great for us to keep all of our time & benefits manageable in one place. The ease of the log in and dashboard allows for us to maintain our time and see our pay. Pros I like how I can manage a teams time and payrool. I love it as an employee to check my time & money. Cons I dont like having to download my pay statement. I would like to pull up a digital copy without downloading. Review Source Melissa T. owner Writing and Editing Used the software for: Less than 6 months ### "Not the Best Solution for Me" February 4, 2021 3.0 The rollout and implementation were rocky. It took over a week to implement. The customer service provided to assist in doing so was not to par. Pros WorkforceNow is a service that can be used either on a computer smartphone as an app, allowing easy access for both employers and employees. Payroll submission is rather easy and all documents are accessible electronically. Cons ADP is an unusal company to do business with. There are two divisions of service and they have no communication with one another. WorkforceNow markets its self as a small business HR solution, but unless you are super vigilant, you probably won't be aware of everything you are paying for. The services are sold in bundles and many of those services are not going to be used. You cannot customize the services in the package as they are sold as a one size fits all. The division that markets to larger companies will often work with smaller companies and attempt to sell you packages that are optimized for much larger organizations without conscience of the fit. Review Source Diana H. Recruiter Online Media Used the software for: 1-2 years ### "User-friendly with smooth integration" September 5, 2019 5.0 Overall we have had a great experience with WorkforceNow. Having benefits, payroll and information pertaining to talent management all in one place is very convenient for HR and employees alike. Pros From an HR standpoint, ADP is great for compensation management, and talent management. It integrates seamlessly with Jobvite and has enabled us to completely streamline our on-boarding process. Compared to most HRIS systems, its ease of use is unparalleled. From the standpoint of a user being on-boarded, Workforce is great about sending reminders to elect benefits and offers a clear view into what benefits have already been chosen. It's also very easy to select vacation time and fill out timecards. I also love that you can see your compensation information and org chart. Cons When filling out timsheets, it sometimes gets confusing because you need to input hours using military time. Review Source VR Verified Reviewer VP MarCom Higher Education Used the software for: 2+ years ### "Getting Better " December 30, 2021 4.0 Pros Useful for managers in managing team time off and attendance. ADP has made some strides in improving the product over the years. Cons When we first started using the product a few years ago, it was terrible. Continual difficulties logging in and relatively few useful features. Fortunately, ADP has made strady improvements and the product is now very useful and fairly straightforward. Review Source JL Joseph L. Customer Service Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Past User" April 21, 2021 5.0 The BEST! Easy Efficient Organized I would recommend this to any small, medium or large operation. Great management system for all employee benefits etc. Pros EASY! This is the best software for Clocking in and Clocking out. You can save to your desktop and pull up all of your information quickly. I used it for almost 2 years at a previous employer. I would recommend this to any company looking to switch providers or to start with. Great Software and Customer Service! Cons No bad things to say as a user other than the mobile app was a little slow and was down sometimes. Other than that I had no issues. Those issues would come with any software though. Review Source CG Clay G. Director of Business Operations Construction Used the software for: 1-2 years ### "Perfect Solution For Our Growing Company" December 6, 2018 5.0 Very happy with the product, the pricing, and the support staff. Pros We use WorkforceNow for a seamless integration of our Payroll, 401k, and Benefits management. Prior to implementing WorkforceNow, we had a disjointed selection of software and paper solutions to manage these critically important, employee impacting areas of our business. Bringing them together into a single, integrated platform has eased administration, and created a simplified experience for our employees. As impressed as I am with the technology, the ADP support staff is equally impressive. Whether it's calling into their support line, or just chatting with them from directly within the WFN application, they're quick to respond, professional in their approach, and knowledgeable about the product. Cons With as robust a product as WFN, the configuration options are seemingly limitless. With this comes a level of complexity that's difficult to avoid. While the product has supported all of our needs, sometimes getting to the right (correct) way to setup the solution within the product can be challenging. Review Source CB Carly B. Recruiter Management Consulting Used the software for: 2+ years ### "Upgraded ADP version 12" November 4, 2016 4.0 I have used ADP products since 2008. I have always loved ADP products and have actually taken them with me when I switched companies. This last upgrade is HORRIBLE. Nothing is "easy" to use. Every new "feature" has caused headaches and countless calls and hours on the phone with customer support to fix. Some of the problems I was told can not be fixed and to "leave product feedback" so the product team can take them into consideration. I am not at all happy ! Pros The old ADP was AMAZING, so easy to use. Cons The NEW ADP is terrible very hard to customize reports, very hard to enter a new hire, too many fields of data to enter, the new ATS feature causes way too much confusion for new candidates. It's a very bad upgrade. Review Source Response from ADP November 7, 2016 Carly - As a member of ADP's Client Loyalty team, I was thrilled to see that you have always loved ADP products and disappointed to see that your upgrade did not meet your expectations. Even more disappointed to see that our team has not been able to help you. Please reach out to me directly so I can connect you with ADP resources that can give you some dedicated assistance. lori.wilmot@adp.com AW Amber W. Assistant Manager Hospitality Used the software for: 2+ years ### "Great Software" February 11, 2022 5.0 Pros The software was very easy to use. I was able to view my hours, time off and pay stubs. Very convenient when printing off W2's and any and all annual statements. It made it very easy to keep up with online training and other certifications needed during employment. Submitting payroll from multiple departments was as easy as a few clicks. Cons Manually inputting hours, though rarely done, was a little tricky at first but once you get the hang of it, no issues. Review Source Timothy S. Engineering Technician II Electrical/Electronic Manufacturing Used the software for: 2+ years ### "ADP Workforce Now keeping track on all your HR time management needs" August 27, 2019 4.0 ADP Workforce Now has helped my company keep track of HR time keeping and payroll management with ease. Pros I like the ADP Workforce Now software for its ease of use and quick and easy tracking of time management and payroll needs. Cons Sometimes I have found compatibility issues with certain web browsers but these are minor in comparison to how productive this software is. Review Source BT Bradley T. Director of Culinary and Nutrition Hospital & Health Care Used the software for: 2+ years ### "Management Solution" April 20, 2022 5.0 Pros I appreciate how much time I save by utilizing the many features of ADP Workforce Now. This tool allows my staff to manage their requests, time, etc and allows me to simply login, view and make changes/approvals when needed. Cons I cannot list any cons at this time, fortunately. Review Source LB Leandra B. housekeeping Hospitality Used the software for: 2+ years ### "Love it as An employee and employer" June 23, 2022 5.0 I love ADP & all the products that they offer I would 10/10 recommend it to all my employers Pros It’s effective and does what’s it’s says it will as an employer. As an employee it’s easy to navigate and all my info is in one place. Cons Contact information for employers and employees Review Source VR Verified Reviewer Database & Process Director Retail Used the software for: 2+ years ### "If you want more than clocking in and out, be ready..." October 24, 2019 4.0 Accountability for time has become much easier along with vacation/sick approvals and tracking. that alone, in a company that never had it, was great and almost worth the large cost. The support is lacking however. The implementation was a disaster as well, as a direct result of very poor support and follow through. So much, in fact, it failed for us as a company in paying our employees on time by almost 2 days. Pros It really is a very intuitive app to use, as an end user, when it comes to tracking punches and time off requests. Cons On the administration end of things, it is big big mess. Lots of re-directs to people who are 'helpful' who end up moving us to other people for 'help'. lots of tail chasing and open-ended responses from support. Not our Rep, the Rep's support staff. Review Source VR Verified Reviewer Call center agent Marketing and Advertising Used the software for: 6-12 months ### "Great self-service settings" July 31, 2022 5.0 Overall, I have saved a lot of time when I need to obtain my documents from current or previous employment through this software. It has been reliable and I find it very useful in my experience. The portal for accessing information is easy to navigate, and customer service has been good when I had any concerns. Pros In my experience of using this software for over six plus years, I have always liked how easy-to-use this software is, and appreciate how I can find what I need on the very self access friendly portal. When I have reached out for assistance it had a fast turn around for responses. What I like most is the easy navigation and convenience in retrieving any documents I need sent to my email in great timing. Cons Though the software was still useful and I managed to figure out the error, when logging in at time it may be difficult only because I have had logins with various employment. However the password/username recovery process is simple and customer service is quick with this software. Other than this, there have not been many cons in my experience. Review Source NP Nicole P. HR MANAGER Used the software for: 2+ years ### "Not terrible, but definitely not great" June 27, 2017 3.0 We use this product for payroll and to communicate info to employees. Pros ADP is an industry standard. Lots of companies use ADP so a lot of times employees are familiar with the system and it makes it easier to train. Cons The software has a mind of it's own. I have seen discrepancies in what administrators on the account can see in an employees profile versus what the employee who has a standard user account can see on their own profile. For example, there was a discrepancy in what an employee could see as their vacation balance versus what the admin could see. I understand that things can go wrong with technology, but it also doesn't help when customer service can't figure out the problem or the solution. Also, customer service makes promises to call you back but rarely do. Review Source Response from ADP June 30, 2017 Nicole - I am sorry your experience with the software and service has not been stellar. I would love the opportunity to assist. Please reach out to me, and I will connect you with resources to help. Cheri J. Senior Manager, Risk & Retention Automotive Used the software for: 1-2 years ### "No other software compares for easy timekeeping and reporting. " April 21, 2019 5.0 Overall, I would HIGHLY recommend this for any business- particularly large organizations Pros Incredibly simple to use as a manager, including reporting that payroll day a breeze when trying to find corrections that need to be made. Staff and myself also loved what a breeze tax time was. Cons Not really a con, but just have to have your system set up to only allow your staff to clock in on their phone app when at your place of business. If not set up correctly, they can clock in when they are not actually on location. Review Source VR Verified Reviewer Manager Food & Beverages Used the software for: 2+ years ### "Useful for hr department " March 21, 2020 3.0 Overall I like the app but we switch to different company and out new software prove it that ADP has some work to do Pros I used this software before we switched to a paycor and it was a good software tool to keep all the hr information in one place Cons App needs some work on the graphic layout and adding more friendly options for users. The updates are not quick enough Review Source KL Kayla L. Administration Medical Practice Used the software for: 2+ years ### "Easy to use" October 19, 2021 5.0 Great, not complaints. I would recommend to any business Pros Very user friendly and easy to navigate. All the buttons are easy to understand and find what you are looking for Cons Makes me change passwords a lot. When you have to have 5 different other passwords, it’s kind of a pain Review Source KB Kristine B. HR Plastics Used the software for: 1-2 years ### "Non-Existent Customer Service" May 25, 2021 2.0 We were very disappointed with ADP and will never work with them again. Pros The team that got us set up to use ADP were professional and helpful. Unfortunately, once you are set up, you get sent to a different set of people who are not so helpful. Cons The payroll features were pretty standard, but the reporting features were unacceptable. Any time we called customer service to get something updated or fixed, we ended up with people who didn't understand what we needed (and I feel like our needs were pretty basic). Review Source KT Kevin T. managing director Apparel & Fashion Used the software for: 1-2 years ### "ADP is a great product for us" August 6, 2019 4.0 Pros we moved from Paylocity to ADP. Implementation was seamless. the product itself has a lot of information at my fingertips, just need to learn where to go to find it Cons there is a lot to this product. it takes the average person a few weeks to completely understand where to go to get the information you want. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) i did not like the people at paylocity, We are having a better experience. plus there is only one app, not 2 we need to go to to get full use out of product Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.