# Page 7 | ADP Workforce Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is ADP Workforce Now the right Payroll solution for you? Explore 7165 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/155895/WorkforceNow/reviews

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ADP Workforce Now

4.4 (7165)

[View alternatives](https://www.capterra.com/p/155895/WorkforceNow/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of ADP Workforce Now

## Showing most helpful reviews

Showing 151-175 of 7165 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CS

Caecilia S.  
Team Leader  
Education Management  
Used the software for: 6-12 months

### "Good Experience with One Small Hiccup"

July 2, 2025

5.0

I really like ADP. It’s easy to use and intuitively organized, both for logging my own time and reviewing entries as a manager. The layout makes it simple to navigate and efficient to get things done. My only suggestion for improvement would be to display client names instead of numerical codes as it makes reviewing entries more time-consuming than it needs to be.

Pros

Intuitive and well-organized interface that’s easy to use, with a minimal learning curve for both employees and managers.

Cons

Client entries display as numbers instead of names, which makes reviewing them a bit time consuming.

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

It didn't have enough flexibility for our company needs.

Review Source

RM

Robert M.  
Machine Operator  
Warehousing  
Used the software for: Less than 6 months

### "ADP Workforce Now is AWESOME!!"

June 8, 2025

5.0

Overall I rate my experience with ADP as 5stars. The simplicity of having everything in one place is amazing!!

Pros

What I like the most about ADP Workforce now is the ease and ability to view my hours, paystubs, payroll information.

Cons

To be honest I have no complaints from about the ADP app!! It is simple, safe and effective. Two thumbs up.

Review Source

TC

Ta C.  
Publisher  
Publishing  
Used the software for: 2+ years

### "It’s made my life easier! "

March 8, 2026

5.0

My overall experience has been a pleasant one. ADP Workforce Now is a well designed program and I’m enjoying it.

Pros

I absolutely love the use of the app. It’s very convenient and simple. I have full access of my timesheet and able to verify hours worked for each pay period.

Cons

I honestly don’t have any cons. It’s been so helpful in numerous ways and I would highly recommend for any business.

Review Source

VR

Verified Reviewer  
Paralegal  
Law Practice  
Used the software for: 2+ years

### "Everything promised is there."

January 9, 2026

5.0

ADP Workforce Now delivers on all fronts that are promised. For the 4 years I used it, I never once need to call for support.

Pros

What ADP Workforce Now does properly is getting everything together for anything relating to your benefits. I can keep track of my payroll and health care benefits.

Cons

I did not run into any problems while using ADP Workforce Now. The software worked quickly and didnt ever give me any error messages.

Review Source

NW

Nolan W.  
Strategic Growth Manager  
Real Estate  
Used the software for: 6-12 months

### ""Always Do Payroll- Through ADP""

February 27, 2025

4.0

Overall there is a reason ADP is by far the largest provider of private payrolls in the United States. The product is great, and they operate more in a partnership with account managers, and support staff to assist HR, Payroll, and Operations teams within an organization. Employees are happy with the interface.

Pros

ADP Workforce now is easy for employees and administrators to follow. For those companies considering using the Payroll, HR, and Benefit Segments, it's intuitively designed and easy to implement.

Cons

Cost and isn't as simple and intuitive as the small business software ADP can provide. This is a complex machine designed to work best in complex environments.

Review Source

LT

Leslie T.  
Client specialist  
Law Practice  
Used the software for: 1-2 years

### "Amazing and easy to use"

May 1, 2025

5.0

It was easy and efficient and quick to use. I enjoyed how accessible it is. It truly was amazing.

Pros

I enjoy the ease of it to use while being anywhere. I can be anywhere and access it.

Cons

Nothing it truly was easy to use, and I would recommend it to anyone. I love it truly.

Review Source

AV

Alexandra V.  
People Business Partner  
Logistics and Supply Chain  
Used the software for: 2+ years

### "ADP Experience"

February 28, 2025

3.0

ADP had some great features, but the lack of support was a dealbreaker. The reporting customization was a plus, and the time off tracker was very user friendly for our employees and admin. The payroll experience was the dealbreaker, as our customer support team often gave us faulty advice and made the process cumbersome.

Pros

The best feature of ADP was the benefit module and support that came with it. The benefit team through ADP would review events, request documentation, and process basically from start to finish.

Cons

The quality of support at ADP was very frustrating. We went through multiple client support specialists, and we would get varying degrees of support and answers with each person. We also couldn't house both our domestic and international employees in the same platform.

Alternatives considered

[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)

Reason for choosing ADP Workforce Now

Ultimately cost led us to choose ADP over an alternative product

Review Source

AY

Aaron Y.  
Director of IT  
Facilities Services  
Used the software for: 2+ years

### "Reliable and Robust"

May 29, 2025

4.0

Overall it works well and is reliable for my staff to check in on and put in their PTO. I am able to get quick looks at my team’s hours and they are happy with the product.

Pros

ADP is very reliable and our users are able to figure out the solution without much help which says a lot about the product.

Cons

The time card editor for teams can be a little bit clunky and I would fix the layout and mechanism to make updates.

Review Source

SH

Shelby H.  
Business Manager  
Education Management  
Used the software for: 2+ years

### "Great Program"

January 13, 2025

5.0

I have used ADP Workforce Now as both an employee and an administrator and for both roles, it did what it needed to do.

Pros

From an administrator standpoint, I like the way I can update the home screen to provide relevant and important information to employees at a glance. The ease of finding reports is also a big plus with ADP Workforce Now. And a final thing that is great about ADP Workforce Now is how easy it is to get on to a chat with customer service when I need assistance with something.

Cons

Sometimes it is hard to learn new updates when they come out.

Review Source

LS

Lisa S.  
Classifications  
Security and Investigations  
Used the software for: 2+ years

### "Pay Made Easy"

October 29, 2025

5.0

Simple, up to date and clear on what is available to show. The self-service portal is a game-changer, allowing employees to access their pay stubs and tax forms easily and reducing the administrative burden on our HR team

Pros

Easy to navigate and get specific details when needed. All-in-One Platform Combined with Award-Winning Service.

Cons

Nothing so far. The software has work seamlessly without issue. Even getting tax information is easy.

Review Source

PG

Parsa G.  
Sr AI Analyst  
Computer Software  
Used the software for: 2+ years

### "Good HR tool"

July 2, 2025

4.0

Overall, I would say it was a good tool. I have used it for over 3 years and it never happened to let me down. Room for UI enhancements though.

Pros

Great for accessing payrolls, the tax forms. In my previous work, had used it for vacation requests as well.

Cons

The UI was a bit confusing, meaning that it was not the easiest to submit a PTO request or vacation for instance.

Review Source

AD

Anjalyn D.  
Accounts Receivable and Collections  
Environmental Services  
Used the software for: 2+ years

### "Thoughts on ADP"

December 3, 2024

5.0

Overall, I really like it and it is easy to use even for beginners.

Pros

The upgrades it has received makes it more user friendly and easy to use!

Cons

There really isn't anything I don't like about it. It is much improved from the previous version my company was using. The only thing missing that I liked from before was being able to see the amount of your check coming the day before payday.

Review Source

DS

Donna S.  
Hearing Care Coordinator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "ADP can work for you."

February 21, 2025

5.0

It's a wonderful experience. I can do everything I need to do regarding pay, insurance info, and time off.

Pros

Seeing my paystubs, W-2's, requesting time off, see time off taken, and clocking in and seeing time.

Cons

There's nothing not to like about it. Personally, I love having that control over my information.

Review Source

VR

Verified Reviewer  
Accountant  
Construction  
Used the software for: Less than 6 months

### "Don't use ADP Workforce"

January 20, 2026

1.0

Terrible Every time we try to run payroll we run into system errors. There is a glitch in their system which they cannot seem to fix

Pros

All the information is on one page You can get a whole picture of all data, payroll information / benefits all in one glance

Cons

Very user UNfriendly am very tired of all the complications and errors in the system. Simple tasks take very long to do

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

It was solely an Upper Management HRA decision

Review Source

AL

Anthony L.  
Regulatory Coordinator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great Human Resource Site"

January 29, 2026

5.0

I think it is a great resource for human resources information. It the best one that I have used over the years.

Pros

The organization of the web site makes it easy to navigate, easy to put in my hours, request time off, and find my pay stubs.

Cons

There are certain links on the site, that are not being used by our company, so they lead to blank pages, or maybe they are taking so long to load that they just seems like a blank page.

Review Source

WD

Werner D.  
Lead Clinical Research Coordinator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great system to work with.."

March 18, 2025

5.0

This is my work timesheet, able to schedule a time off, great to keep time in and out.

Pros

Great access, great security measures, great communication skills, great login security.

Cons

The need to change my password constantly.

Review Source

SS

Shameika S.  
HR Generalist  
Telecommunications  
Used the software for: 2+ years

### "ADP Work Flow Past Experience"

December 18, 2024

5.0

ADP has the ability to integrate with different software programs, which can be useful for streamlining workflows. In addition, I think that the integrations help to improve efficiency, and it was a positive overall experience with the program.

Pros

The ADP Workforce Now features most frequently used by my company were the ADP report and payroll functionality. The report feature was helpful for determining the health of my department's budget. We could quickly gather essential data to determine whether we were on track or on budget. Payroll was easy to process and ensured our workers got paid on time, which is a major plus in my opinion. These features made managing and understanding all our people's data significantly easier.

Cons

Overall, the customer service was definitely delayed with responding at time. Some of the pricing was a bit higher than I had anticipated. However, I did find that the platform was a bit difficult to customize. There were definitely some customizations I had in mind that I simply couldn't do, which was a huge bummer. The platform has the potential to be extremely versatile, but it seemed like some of its features were really built with smaller businesses in mind. I think this is one feature of ADP Workforce Now that could definitely use improvement.

Review Source

KC

Katie C.  
Account Manager  
Food & Beverages  
Used the software for: 2+ years

### "One Stop Shop for Employees!"

March 17, 2025

5.0

My past two jobs have used ADP Workforce Now. I love that I can pull up so many details about my job, benefits, tasks, and resources. If I need to look at a paystub- it's there. If I have a question about work policies or paid holidays- it's all there. We just recently started using them for our retirement plans as well and it's great that I can literally go to 1 website for it all. I never have to wonder about my time off balances, benefits, upcoming enrollments, or many other things.

Pros

I love that I can check in on my time off balances, my pay statements, tax statements, benefits, and retirement account. Having everything in 1 place is so convenient.

Cons

There isn't much to dislike. It's a one stop shop for employees!

Review Source

CR

Christy R.  
pre sales rep  
Consumer Services  
Used the software for: 2+ years

### "ADT review "

May 22, 2025

5.0

i think this product is great i love how i can check my hours an request time off if needed an download my check stubs

Pros

how easy it is to clock in an out an check your hours u worked. your able to do much more as well like request time off and look at your check stubs an download them when needed.

Cons

i haven't had any issues so far i use ADT for work to clock in an out an so far its been amazing to use super easy an fast

Review Source

VR

Verified Reviewer  
Controller  
Real Estate  
Used the software for: 1-2 years

### "A solid choice"

July 19, 2025

5.0

A very positive and clean experience. It's a powerful payroll software that gets the job done. There's some nuances to learn, but otherwise great for any organization.

Pros

User friendly, well integrated, decently straightforward, easy to pick up. Great phone and email support

Cons

Some glitchy reports, some glitchyness with browser choices. Sometimes support does not understand the request

Review Source

VS

Vineet S.  
Retail Manager  
Retail  
Used the software for: 2+ years

### "ADP Workforce Now"

November 15, 2025

5.0

Overall its a great software and I love using it to access HR forms, company policies and tax documents

Pros

Easy access to paystubs, tax documents. You can also see any relevant documents such as company policies, organisational structure

Cons

The password resetting could feel a daunting task at times since it is combined with MFA and involves setting up a temporary password.

Review Source

CT

Callie T.  
Sr. HR Manager  
Automotive  
Used the software for: 2+ years

### "Average payroll/HRIS System"

April 15, 2025

3.0

Pros

Relatively easy for employees to navigate and handle self-service changes as needed, reducing our workload.

Cons

We could not get their time off requests to function properly for our team. All managers must approve of time off requests and after many attempts ADP was not able to turn this feature on so managers would be email requests. This caused us to purchase another platform for PTO management and a lot of manual work prior to pay dates in ADP.

Review Source

TF

Travis F.  
Branch Manager  
Building Materials  
Used the software for: 2+ years

### "Branch Manager "

June 21, 2025

4.0

My overall experience with ADP is great. I can call if I am having any 6with the site. I can also chat for help.

Pros

You can view all employees work information. You can view time and benefits information and it is easy to access.

Review Source

AQ

Ashley Q.  
Claims adjuster  
Insurance  
Used the software for: 2+ years

### "ADP is the payroll app for me "

September 9, 2025

5.0

Overall my experience with ADP has been 5 stars across the board I’ve used it with a few employers and even with the updates it’s always been super easy, user friendly and allowed me to access everything I needed without going to HR

Pros

I like the ease of logging in even if you forget your password , it’s just extremely user friendly and everything you need is accessible on the dashboard

Cons

My least favorite thing about ADP is the paycheck viewer the pdf isn’t always easy to view on a cell phone

Review Source

AK

Alexis K.  
HR Generalist  
Construction  
Used the software for: 1-2 years

### "EHHHHH not the greatest."

September 16, 2025

3.0

Pros

It takes forever to get customer support to address your concerns. Repeatedly closed tickets that werent solved.

Cons

Its not HORRIBLE but it can be more efficient and I feel there are several other options that would better serve.

Review Source

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