# Athena Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Athena the right Insurance solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155897/Athena/reviews --- Athena 4.1 (19) [View alternatives](https://www.capterra.com/p/155897/Athena/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Athena Ease of use 4.0 Customer Service 4.1 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jarred J. LPN II Hospital & Health Care Used the software for: 1-2 years ### "Athena is great for clinics." December 9, 2018 4.0 Pros For clinic use as far as triaging and inputting medical history Athena is extremely user friendly. Cons The rare times when the printing aspect "goes down". Review Source YS Yolanda S. Managed Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "Athena Health" April 3, 2025 5.0 Pros The onboarding process was easy to start Cons The turnaround time to hear back from our Support Rep. Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) The functionality and use of Athena was easy to switch to. Document management and continued upgrades with Athena. Review Source LL Lisa L. Billing Coordinator Mental Health Care Used the software for: 2+ years ### "Athena Healthcare" February 10, 2025 2.0 It worked well for the Outpatient setting in regard to clinical documentation but as our company grew it did not offer the tools we needed to add programs and further out documentation. Pros The scheduling functionality was user friendly Cons There was no way to utilize the billing and reporting system for what we needed. Review Source VR Verified Reviewer Medicare Consultant Hospital & Health Care Used the software for: 2+ years ### "Loving Athena!" October 9, 2018 5.0 Pros I find Athena to be a comprehensive software, staying abreast of the constant changes in Healthcare and is easy to customize. I can build rules to stop a claim from going through that are pertinent to my line of business. This helps to reduce time and costs associated with getting denials overturned. Cons One thing I wish Athena was a bit better at was letting the user go back vs having to make clicks to go back. Sometimes, it takes longer to look up a lab value and then go back and put that into the claim information. Review Source dE danielle E. registered nurse Health, Wellness and Fitness Used the software for: 2+ years ### "Athena" December 6, 2018 4.0 Good EHR with some minor functionality issues that I am told will be addressed. Pros Has great features for communicating with other staff and providers. Recently started using the chat feature and it is very helpful! Cons I don't like that you can't have the schedule visible while in a patient chart, makes it hard to be on top of patient arrivals while you are charting. Review Source UN Uyen-Vy N. Pharmacist Hospital & Health Care Used the software for: 1-2 years ### "Fair, but could be better" January 23, 2025 3.0 I think it is fair, just not great. Lots of features, but layout is terrible. Pros Athena has a lot of features on the site Cons The layout did not feel very intuitive. Constantly felt like I didn’t know where to look for things. Review Source PC Peter C. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Athenanet does some things very well; others not so much." May 8, 2018 3.0 It basically runs all data driven elements of the practice. Pros It is comprehensive; you don't have to cobble together several different programs to do everything. Their customer support is generally very good, except for off-hours when the B team is on duty. Sometimes they can't answer questions. Cons SLOW!!!!!!!!!!!!!! Their financial "best practices" are best for them, not our practice. They are keen to present outstanding statistics, despite some real problems on the collections side. Review Source BM Britaini M. Registered nurse Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to learn" November 18, 2019 4.0 Works with other software products, easy to learn and understand, could be better catered or changed to companies nerds or wants. Pros Easy to learn, break down of information for use, makes it easy to understand and explain to others. Cons Freezes on occassion, when constantly using it, which is fruwtrqting, and when you collect payment it will occassionally log you out on its own. Review Source VR Verified Reviewer Medical Scribe Medical Practice Used the software for: Less than 6 months ### "Athena review" January 16, 2019 4.0 Pros Easy to access. Fast. Clear layout. Good organization Cons sometimes it is hard to close certain documents Review Source Michael F. Grants Management Specialist Research Used the software for: Less than 6 months ### "Athena" September 6, 2019 4.0 Athena has helped our clinic maintain our patient records Pros Wide range of patient EHR input options; ability to be edited by multiple users at once, allowing for intra-system communication Cons Not user friendly (especially if not a seasoned user); poor layout leading to users getting confused as to where certain features are Review Source TP Terri P. Micro Supv Hospital & Health Care Used the software for: 1-2 years ### "Lab Requisitions are cluttered and confusing" October 23, 2018 3.0 Not a big fan. Pros The way the patient demographic info is quite clear; however, if a lab req is generated, the order itself is hard to find. Cons The lab reqs should have the lab orderables clearly defined and separated from the patient demographic information. The name of the laboratory test, in addition to the CPT code should be included on the requisition. Review Source LW Luke W. Clerk Construction Used the software for: 6-12 months ### "Great Construction Management Software" October 26, 2016 5.0 Keeps all work items organized and easy to schedule and issue lists to trades. Makes deficiency items simple for workers to locate with accurate photos and descriptions. Saves a lot of time explaining and walking though work to be done. Keeps track of dates and makes the PDI and QC lists quickly available to trades. Much better than trying to keep track with cumbersome paper lists. Pros Easy tracking of deficiencies, and sending out lists to trades Cons Scheduling through the software is difficult to operate Review Source RT Ryan T. Director, Post-Construction Construction Used the software for: 6-12 months ### "Great tool for Customer Service and deficiency management!" October 27, 2016 5.0 Having an efficient modern tool to manage homeowners and trades has made my team's life easier thanks to Athena. The interface is simple to understand and use and the features really helped tackle difficult projects and clients. Pros Great interface, easy to use, modern, lots of features for daily tasks, Tarion integration is key! Cons Would love to have this available on a mobile device as well as tablets! Review Source GCW Georges C W. Physician Assistant Medical Practice Used the software for: 6-12 months ### "Comprehensive" September 20, 2018 4.0 Pros Comprehensive, collate all medications from every pharmacy Cons Cannot edit old notes. difficulty with finding auth information. Review Source DM Denise M. Referral Coordinator Used the software for: 6-12 months ### "Overall experience so far so good" July 19, 2018 4.0 Pros What I like most about the software is easy access and ability to search for a patient. Makes billing so much easier and efficient. Cons What I like least about the software is not being able to open multiple patients at one time. Makes for a longer process time. Review Source gC gladys C. billing associate Medical Practice Used the software for: 6-12 months ### "software review " November 7, 2016 5.0 it works great, easy to access, easy access for customer service and enjoy working on the software and very simple Review Source Denis K. Used the software for: Less than 6 months ### "null" March 10, 2016 5.0 Review Source BG Brian G. Used the software for: ### "Software Review" November 17, 2016 5.0 General contractor who's used this program on all recent projects. Great tool to manage and schedule all sub-contractors and it's also very efficient way to keep track of all deficiencies. Review Source mL marium L. teacher Broadcast Media Used the software for: Less than 6 months ### "sasa" December 2, 2018 3.0 sas Pros it was a great product though the functionality can be better Cons i did not like their support. The rest was ok Review Source Similar Products Featured ## Related categories [Insurance](https://www.capterra.com/insurance-agency-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.