Athena Ratings

Overall
4.2/5
Ease of Use
4.2/5
Customer Service
4.6/5

About Athena

A cloud-based construction inspection software that provides an integrated platform to create custom inspections, track and manage deficiencies, interact with homeowners, book service dates and inspections, & more. Learn more about Athena

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Showing 15 of 15 reviews

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Showing 15 of 15 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Verified Reviewer
Hospital & Health Care, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 9, 2018

“Loving Athena!”

ProsI find Athena to be a comprehensive software, staying abreast of the constant changes in Healthcare and is easy to customize. I can build rules to stop a claim from going through that are pertinent to my line of business. This helps to reduce time and costs associated with getting denials overturned.
ConsOne thing I wish Athena was a bit better at was letting the user go back vs having to make clicks to go back. Sometimes, it takes longer to look up a lab value and then go back and put that into the claim information.
Reviewer Source 
Source: Capterra
October 9, 2018
danielle e.
registered nurse
Health, Wellness and Fitness, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
December 6, 2018

“Athena”

OverallGood EHR with some minor functionality issues that I am told will be addressed.
ProsHas great features for communicating with other staff and providers. Recently started using the chat feature and it is very helpful!
ConsI don't like that you can't have the schedule visible while in a patient chart, makes it hard to be on top of patient arrivals while you are charting.
Reviewer Source 
Source: Capterra
December 6, 2018
Luke W.
Clerk
Construction, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
October 26, 2016

“Great Construction Management Software”

OverallKeeps all work items organized and easy to schedule and issue lists to trades. Makes deficiency items simple for workers to locate with accurate photos and descriptions. Saves a lot of time explaining and walking though work to be done. Keeps track of dates and makes the PDI and QC lists quickly available to trades. Much better than trying to keep track with cumbersome paper lists.
ProsEasy tracking of deficiencies, and sending out lists to trades
ConsScheduling through the software is difficult to operate
Source: Capterra
October 26, 2016
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Jarred J.
LPN II
Hospital & Health Care, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 9, 2018

“Athena is great for clinics.”

ProsFor clinic use as far as triaging and inputting medical history Athena is extremely user friendly.
ConsThe rare times when the printing aspect "goes down".
Reviewer Source 
Source: Capterra
December 9, 2018
Ryan T.
Director, Post-Construction
Construction, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
October 27, 2016

“Great tool for Customer Service and deficiency management!”

OverallHaving an efficient modern tool to manage homeowners and trades has made my team's life easier thanks to Athena. The interface is simple to understand and use and the features really helped tackle difficult projects and clients.
ProsGreat interface, easy to use, modern, lots of features for daily tasks, Tarion integration is key!
ConsWould love to have this available on a mobile device as well as tablets!
Source: Capterra
October 27, 2016
Denise M.
Referral Coordinator
Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
July 19, 2018

“Overall experience so far so good”

ProsWhat I like most about the software is easy access and ability to search for a patient. Makes billing so much easier and efficient.
ConsWhat I like least about the software is not being able to open multiple patients at one time. Makes for a longer process time.
Reviewer Source 
Source: Capterra
July 19, 2018
Peter C.
General Manager
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
2/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
May 8, 2018

“Athenanet does some things very well; others not so much.”

OverallIt basically runs all data driven elements of the practice.
ProsIt is comprehensive; you don't have to cobble together several different programs to do everything. Their customer support is generally very good, except for off-hours when the B team is on duty. Sometimes they can't answer questions.
ConsSLOW!!!!!!!!!!!!!! Their financial "best practices" are best for them, not our practice. They are keen to present outstanding statistics, despite some real problems on the collections side.
Reviewer Source 
Source: Capterra
May 8, 2018
Georges C W.
Physician Assistant
Medical Practice, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 20, 2018

“Comprehensive”

ProsComprehensive, collate all medications from every pharmacy
ConsCannot edit old notes. difficulty with finding auth information.
Reviewer Source 
Source: Capterra
September 20, 2018
gladys c.
billing associate
Medical Practice, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
November 7, 2016

“software review ”

Overallit works great, easy to access, easy access for customer service and enjoy working on the software and very simple
Source: Capterra
November 7, 2016
Terri P.
Micro Supv
Hospital & Health Care, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
3/5
Features
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
October 23, 2018

“Lab Requisitions are cluttered and confusing”

OverallNot a big fan.
ProsThe way the patient demographic info is quite clear; however, if a lab req is generated, the order itself is hard to find.
ConsThe lab reqs should have the lab orderables clearly defined and separated from the patient demographic information. The name of the laboratory test, in addition to the CPT code should be included on the requisition.
Reviewer Source 
Source: Capterra
October 23, 2018
Verified Reviewer
Medical Practice, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
January 16, 2019

“Athena review”

ProsEasy to access. Fast. Clear layout. Good organization
Conssometimes it is hard to close certain documents
Reviewer Source 
Source: Capterra
January 16, 2019
Avatar Image
Michael F.
Grants Management Specialist
Research, 1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Features
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
September 6, 2019

“Athena”

OverallAthena has helped our clinic maintain our patient records
ProsWide range of patient EHR input options; ability to be edited by multiple users at once, allowing for intra-system communication
ConsNot user friendly (especially if not a seasoned user); poor layout leading to users getting confused as to where certain features are
Reviewer Source 
Source: Capterra
September 6, 2019
Brian G.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Source: Capterra
November 17, 2016

“Software Review”

OverallGeneral contractor who's used this program on all recent projects. Great tool to manage and schedule all sub-contractors and it's also very efficient way to keep track of all deficiencies.
Source: Capterra
November 17, 2016
marium l.
teacher
Broadcast Media, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
5/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
1/10
Reviewer Source 
Source: Capterra
December 2, 2018

“sasa”

Overallsas
Prosit was a great product though the functionality can be better
Consi did not like their support. The rest was ok
Reviewer Source 
Source: Capterra
December 2, 2018
Denis K.
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Source: GetApp
March 10, 2016

Source: GetApp
March 10, 2016