--- title: "Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Zoho CRM the right CRM solution for you? Explore 6987 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/155928/Zoho-CRM/reviews/" page_type: "reviews" language: "en" --- Zoho CRM 4.3 (6987) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Zoho CRM Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews Ben W Project AnalystLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 1-2 years. “Zoho CRM made it easy to manage our Sales pipeline by providing a structured view of leads/deals, plentiful integration options, out of the box analytics and a helpful support team.“ March 4, 2026 Joseph T CEOProfessional Training & Coaching, 11 - 50 employeesUsed the software for: 6-12 months. “During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally provided late on a Friday afternoon, Zoho suspended our services less than 48 hours later for “non-payment,” without prior notice that immediate payment was required and without allowing any reasonable payment window (e.g., net 7).“ February 11, 2026 AD Alexandre D Secretary GeneralInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The best I can say is that it’s a stable and solid option for properly midsize businesses such as ours, where we need a blend of capabilities in contact administration, e-mail communications, and process automation.“ June 16, 2026 Kritik K CeoComputer & Network Security, 51 - 200 employeesUsed the software for: 1-2 years. “Zoho CRM's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users.“ February 23, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: I used a free trial. “It’s a robust, feature‑rich platform that excels at centralizing customer data, automating workflows, and supporting end‑to‑end CRM processes.“ April 27, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: I used a free trial. “In some areas, the user interface also felt a bit less intuitive or cluttered, particularly when navigating between modules or customizing layouts, which could slow things down for new users.“ April 27, 2026 Harshul S Senior. Technical Support Specialist for Network OperationsInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years. “It helps me keep track of leads, follow‑ups and tasks without losing things in emails. Once everything is set up properly it runs smooth and fits into my daily workflow.“ April 15, 2026 AS AJ S CIO - Chief Information OfficerE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “Advanced Analytics to get core business intelligence is tricky, Core Metric tracking can be complete pain if embedded system values are over-written with semantics that are friendly to a particular business case.“ October 14, 2025 ## Showing most helpful reviews Showing 1-25 of 6987 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ron F. Owner Financial Services Used the software for: 2+ years ### "One of the best CRMs out there" July 30, 2025 5.0 I had used Zoho in the past, and so it was a very easy decision with my newest venture. It fits my needs perfectly and does an incredible job of helping me manage my business and sell. Pros The amount of functionality retained in the mobile app is amazing. It is by far the most useful mobile app out of the many CRMs I have tried. Also the product is extremely customizable - I find it to be a perfect fit for my business and my sales process. Cons There weren't many things I didn't like about Zoho. There is a substantial learning curve, due to the depth of customization and features available. Alternatives considered [Capsule](https://www.capterra.com/p/124041/Capsule/)[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM The mobile app was important for me, and Zoho vastly outperforms the others Review Source VR Verified Reviewer VP, Business Development Insurance Used the software for: 6-12 months ### "Strong CRM to support a growing company!" January 16, 2026 4.0 Does what we need it to do, super easy to onboard any new team members, and I haven't had to use customer support! While the team at Zoho is likely awesome, especially given the product quality, I've been sufficiently satisfied since joining! Pros I love that there is a free version for us to use while we are at a stage of growth where we are evolving from spreadsheets (free, but messy) and to a real platform that can support us! Cons I wish I could load update information fields for contacts or accounts as I am uploading. Legit the only challenge I've run into thus far in using this platform. I've used several other CRMs in my career and Zoho is the most intuitive. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM The flexibility to align with our industry-specific field configuration (without the headache of setting this up in SFDC or HubSpot) Review Source Joseph T. CEO Professional Training & Coaching Used the software for: 6-12 months ### "Worst Customer Service; Rep \[sensitive content hidden\] unhelpful" February 11, 2026 1.0 Cons We have used Zoho services operationally, but our experience with Zoho’s billing and account management has been unacceptable. For more than two months, Zoho was unable to correct billing issues on its own systems after transitioning our account from annual to monthly billing. During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally provided late on a Friday afternoon, Zoho suspended our services less than 48 hours later for “non-payment,” without prior notice that immediate payment was required and without allowing any reasonable payment window (e.g., net 7). This occurred despite Zoho being fully aware that the delay was caused entirely by its own billing failures. Requests for accommodation, escalation, or direct communication were denied. Services were effectively held until payment was made the same day. The product may be viable, but Zoho’s billing controls, escalation process, and customer accountability are deeply flawed. Business customers should carefully consider the operational risk created by these practices. Switched from [LeadTrac](https://www.capterra.com/p/132569/LeadTrac/) Thought it would be a better product; it is not Review Source PB Philip B. Operations Manager Retail Used the software for: Less than 6 months ### "Weak Customer Support and After Sales Support" April 15, 2026 1.0 I've open multiple tickets over 5 days and got just 1 canned illogical generic response. The customer support is pathetic and non-existence. I've got an IT degree and provided all the info and background to resolve the situation. Zohio is cheap, but don't do it as you're on your own if there is an issue and you just can't get a resolution to even obvious and simple problems. Pros Great features and a good range of interconnected products. This should be great and everyone should sign up but... Cons Appalling lack of customer service. Impossible to get a timely or logical response to an obvious problem caused by Zoho. Switched from [Hover](https://www.capterra.com/p/239375/HOVER/) Price and additional functionality with Zoho Books Review Source VR Verified Reviewer Product manager Automotive Used the software for: 1-2 years ### "Good CRM, better with the whole Zoho Suite" October 28, 2025 4.0 More than 2 years using it as main CRM, for managing accounts in Spain, Portugal and Italy. Connected with the rest of the Zoho ecosystem, specially with Projects, Sprints, Books and Analytics. Pros CRM management with plenty of features, customizations and all you can expect from a modern CRM. It's biggest advantage? If you use the whole Zoho Suite, everything is connected and you can improve your company A LOT. Among that, it's a good CRM. Cons As all Zoho apps, configuration it's a little bit complicated, permissions are sometimes ultra complex to understand, and some adjustments need to be done by the OWNER of the installation, which is only ONE account and can do some administrative things. Another con is definitely support, which honestly it's not the best. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Zoho Suite was implanted in the company (and also price). Review Source AS AJ S. CIO - Chief Information Officer E-Learning Used the software for: 2+ years ### "Save your money, not your time." October 14, 2025 3.0 70/100. Why? This overall user experience is from an Indian business perspective where the business requires A LOT of in-CRM customisation in order to derive value from the CRM. The business is a leader in the India's education research and digital distribution space and has a team of 30 people working on the system. This includes Sales, Support, Operations, Accounts and Admin. Zoho CRM was the clear alternative to Salesforce in our specific business case because it offered a cost-friendly alternative, and a supposedly easy on-boarding and critical business metrics tracking process. We used it initially only for the Sales Team, then gradually, over 3 years, rolled it out for the Sales Support team as well as the Accounts Team to get a 360 degree view of the business. The CRM system is very difficult to customise - especially if you want a proper view of the business - Sales, Operations, Support, Accounts, Admin. It's been a 3+ year journey with Zoho. If the Zoho ecosystem had been a bit better thought-out with easy customisations the journey shouldn't have taken more than 1 year. If you are looking to customise the system to your specific business needs - all the best. It's going to take a really long time depending on your specific use case. An overview : Zoho has all the modules that SalesForce has...at 1/3rd the cost. Great. : It does 90% of the CRM job really well. And then collapses completely when it comes to business critical details that will actually deliver a bang for your buck. : you need a Zoho partner and about 2 years of development work if you want to really customise the solution for your particular line of business : it's out of the box for a very small spectrum of businesses : if you're moving from Tally to Zoho Books, you are looking at a one year development cycle - not counting the hours you'll spend trying to convince the Accounts Team to use the system. It's not an easy sell to the Accounts Team or integration process from a Tally to Zoho Books viewpoint. : the AI element is present but totally useless and gives zero insight into business critical elements. So, from a future-proofing standpoint, you'll save a lot of money vis-a-vis a Salesforce type of CRM, but invest a lot of time in customisations, development and in-house training to get critical business insights from the system. That's why - 70/100. Zoho now needs to up the ante - and fast. It's bare bones from an AI perspective and just about usable from a small business perspective. Everything else - be prepared for a hard slog. Pros Value for Money, Easy to start, Easy to Navigate, Easy to set up business metrics, Low learning curve for experienced CRM users, Good API services Cons : Terrible mobile experience, no value add to the business : Terrible AI - does absolutely nothing in terms of added business value, : Advanced Analytics to get core business intelligence is tricky, Core Metric tracking can be complete pain if embedded system values are over-written with semantics that are friendly to a particular business case. : Zoho Support promises a lot, delivers next to nothing. : Customisation - especially for Zoho Books for users moving from Tally - is a very long drawn out and painful process - from a development as well as a psychological perspective. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM costs and ease of use for our particular business case Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cost, analytics, ease of tracking core business metrics Review Source VR Verified Reviewer Founder Owner Education Management Used the software for: 2+ years ### "Zoho - trying to lead" November 10, 2025 3.0 I like its templates and ability to contact people using email and DMS. It got lot of fragmented like alerts, real messages messed up or buried in unwanted zero value automated alerts. Pros It’s a tool that Keeps all my leads in one place and helps me run a campaign. It is integrated with my website and Ring central my phone system. Cons Its tasks are never in sync with Leads. These should not be so fragmented. Tasks should be marked on the page as Leads. Switched from [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) It came with my new company. I didn’t have a choice. Review Source VR Verified Reviewer Commercial manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Great crm for sales" January 21, 2026 5.0 Its good . fast responses on oisdues.simple guidance when u get stuck..system works well even on free tiers Pros Great customer support for onboarding.its easy to import data.itcreally is easy on your phone. The systems tag features are great Cons I don't like how it displays the names together.it needs better google integration..its very weak on how it links your mail .i found other crm eadier.more options to not save a mail in crm Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Cost wasbreally hectic and mot what wr expect Review Source VR Verified Reviewer Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Great option if you need good functionality on a smaller budget" September 19, 2025 4.0 Overall I was happy with the experience of using Zoho CRM. Setting up workflows, creating custom fields and managing contacts was straightforward. Pros This is a great CRM option for businesses that don't have a large budget. That being said, it doesn't feel cheap and includes a lot of great features for sales and marketing teams. Cons The email tool is a little basic regarding design templates - although the scheduling functionality is good. The reporting module could be improved. The standard reports didn't quite fit what we required and it was difficult to find the relevant fields when creating custom reports. Switched from [Kaseya BMS](https://www.capterra.com/p/158273/Kaseya-BMS/) The CRM module had inferior functionality and reporting functions. Review Source MB Mark B. CEO Insurance Used the software for: I used a free trial ### "Zoho Crm a really good low priced alternative." September 19, 2025 5.0 Pros Zoho CRM seems like a really good Value for Money, with good Customer Support, based in India. This software is pretty intuitive and Ease of Use is good. It's a great tool for Sales and Marketing and Email Management. Cons The look and feel with Pipedrive is more polished than the Zoho Crm but I'm also being charged a lot each month for a lot of features I don't really use. Alternatives considered [Insightly](https://www.capterra.com/p/130671/Insightly/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Zoho CRM seems like a good lower budget alternative I'm still considering. Review Source EM Evangeline M. Sales Representative Internet Used the software for: 6-12 months ### "Very Easy to Use" July 24, 2025 5.0 Entering leads and setting appointments was very easy. Appointments were easy to find, see and able to links to multiple people. Pros I liked how easy it was to read the lead information and how easy it was to modify how you want it to look. The tabs to change information are easy to find and through the lead and noticeable of what the were there for. Cons That there was no master tab for the order the notes were. They default to the oldest first. There is a tab above the notes to change it to newest first but you have to do it in each lead. Switched from [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) I changed jobs and the company's had different CRMS. Review Source Harshul S. Senior. Technical Support Specialist for Network Operations Information Technology and Services Used the software for: 2+ years ### "Good CRM for daily tracking, just a bit overwhelming at first" April 15, 2026 4.0 Overall my experience with Zoho CRM has been good. It helps me keep track of leads, follow‑ups and tasks without losing things in emails. Once everything is set up properly it runs smooth and fits into my daily workflow. There are small issues like slow loading or too many options to learn, but nothing major that stops me from using it. For managing contacts and basic sales processes, it’s reliable and gets the job done. Pros What I like most about Zoho CRM is how easy it is to track contacts and deals in one place. At work I use it to follow up with leads and keep notes, and it keeps everything organised without me needing extra tools. The interface is clean and I can move around pretty fast once I got used to it. Email integration is helpful too, I can see conversations right inside the contact page. The workflows and automation save time because I don’t have to manually update every small thing. For the price, it gives a lot of features. Cons Some parts of Zoho CRM feel a bit confusing at first. There are many menus and sometimes I forget where a setting is. Customization is good but can get overwhelming if you’re not used to CRMs. A few times the system felt slow when loading big lists. Email templates are okay but could be easier to design. Also the mobile app works but not as smooth as desktop, especially when updating records quickly. Customer support replies, but sometimes it takes longer than I expected. Review Source RR Rasilkrishnan R. Data analyst Security and Investigations Used the software for: 1-2 years ### "Affordable and powerful CRM. " April 22, 2026 4.0 Overall zoho is value for money and one of the easiest to use CRM for mid sized companies. Zoho’s integration is far more superior that most of the other CRM. Pros Ease of use. The search in Zoho is far more superior than other popular CRMs like Netsuite And verticals in zoho make it easy to navigate between related records Cons It is no good at customisation. It is very hard to create new developments inside zoho with is not default in Zoho Review Source DeJané M. CEO and Founder Executive Office Used the software for: Less than 6 months ### "Every Major Company NEEDS THIS! " September 20, 2025 5.0 All in all, I have had Zoho CRM for about 6 weeks and in that time, it has supercharged my and my teams efforts in our operational launch! It's the perfect piece of getting our company operational with all it's features and I couldn't see running my company without it. I just wish we were at a revenue generating standpoint so I could pay up for services for multiple years. ITS THAT VALUABLE and you don't want to lose any work not investing in this CRM system. Pros Zoho CRM has been insurmountable in my company's progression to our operational launch. It's helped to streamline our frameworks and creating the necessary modules needed specifically for my company was a breeze, especially with Zia. I cannot run my multi-industry company without it nor can I expand our operations with Zoho CRM. It's more than worth the money when you look at the amount of features you get such as Sales funnels, leads, marketing, emails and email management and the call feature is my favorite! It allows us to have a customer support line built straight in. I couldn't be more happy with Zoho CRM! Cons As of right now, I don't have many complaints about the Zoho CRM system. It's be a joy to use and I have really come across any issues. IF I had to pinpoint a stressor area, it would be the connection of getting the Calls feature set up and connecting our domain with the email/workspace. It doesn't have clear enough directions for me and from what I am able to follow does not work. Review Source BN Belle N. Patient Care Coordinator Mental Health Care Used the software for: 1-2 years ### "Customizable and Easy to Use! " April 15, 2026 5.0 Overall, Zoho CRM is so easy to use and navigate! I would highly recommend it to anyone in need of keeping track of data. The software is super organized and a great cost. Pros What I liked most about Zoho is how customizable it is. You can easily change the structure and formatting of the software so it’s personalized for your specific use. Cons What I liked the least about Zoho is how you can’t link it to other softwares. This is important for businesses that have to use many different applications. Review Source VR Verified Reviewer Project Analyst Logistics and Supply Chain Used the software for: 1-2 years ### "A great choice for small business " March 4, 2026 4.0 Zoho CRM is a solid product with a helpful support team and a strong product roadmap, Zoho CRM is a strong choice for any small business looking to manage their sales activity. Pros Zoho CRM made it easy to manage our Sales pipeline by providing a structured view of leads/deals, plentiful integration options, out of the box analytics and a helpful support team. a great choice for a small - medium organization. Cons Heavy customization or integration with other Zoho/third party applications can be difficult and time consuming to implement , making complex workflows difficult to recreate for initial config. There is a lack of AI features compared to other options like Salesforce or Hubspot. Review Source NP Nikita P. IT-Developer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Solid, Scalable CRM with Powerful Automation" June 18, 2025 4.0 Zoho CRM helped us centralize customer data, automate tasks, and improve team coordination. Once configured, it runs smoothly and supports daily operations well. Pros Zoho CRM is highly customizable and scales well. Workflow automation, email integration, and the intuitive Kanban view save us hours each week. Cons Some modules feel outdated. UI can be slow at times, and setup requires patience. The mobile app also lacks some key desktop features. Review Source RS Radha S. Legal Assistant Legal Services Used the software for: I used a free trial ### "A Powerful CRM with Room to Grow" April 27, 2026 5.0 Overall, my experience with Zoho CRM was positive and productive. It’s a robust, feature‑rich platform that excels at centralizing customer data, automating workflows, and supporting end‑to‑end CRM processes. I especially valued its high level of customization and seamless integration with other Zoho applications, which made it possible to tailor the system to specific business needs. That said, the platform does have a learning curve, particularly when setting up advanced automation, reports, or custom modules. Some areas of the interface can feel a bit dense, which may slow down new users initially. However, once configured and understood, Zoho CRM proved to be a powerful and reliable tool for managing relationships and improving efficiency. Pros What I liked most about Zoho CRM was how customizable and all‑in‑one it is. It allowed me to tailor workflows, fields, and modules to match specific business processes rather than forcing us to adapt to the software. I also appreciated how seamlessly it integrates with other Zoho applications—email, reporting, automation, and analytics—which made managing customer data and follow‑ups much more efficient in one place. Additionally, the interface is intuitive, so it didn’t take long to get comfortable using it day‑to‑day. Cons What I liked least about Zoho CRM was that some features felt overly complex to configure, especially advanced workflows, automation, and reporting. While the platform is very powerful, it often required significant setup time and a learning curve to fully leverage its capabilities. In some areas, the user interface also felt a bit less intuitive or cluttered, particularly when navigating between modules or customizing layouts, which could slow things down for new users. Review Source AG Ana G. Marketing Coordinator Education Management Used the software for: 2+ years ### "An effective CRM that helps me achieve our company goals" April 29, 2025 5.0 Logically, leads are lost from uninterested people. The CRM helps me retake conversations and re-capture the attention of those interested. I plan the information with which the customer care employees should interact, and I automate the recall messages. I track the results of these interactions. Zoho stats could be more detailed, but they are enough to assess what I can improve from the strategies I implement. Pros The auto-tracking is simply brilliant. It is exact and helps to continue the conversation appropriately. Custom messages are practical and easy to access. The automation of storing the details of the leads help us prevent the loss of contact information. The automated assignment of funnels and responsible user saves time and prevents us from committing recurring human errors. Cons Performance could be better. The AI may initially seem very helpful, but it's easy for the bot to generate incoherent conversations. I have to monitor the chats and step in when necessary. Yes, it helps me automate, but I can't stop supervising it. Review Source MND Mamute Nicholas D. Sales and Marketing Specialist Plastics Used the software for: 2+ years ### "The possibilities are endless with Zoho CRM, a powerhouse of streamlining sales and marketing processes and bettering customer relationships " April 14, 2025 5.0 Choosing Zoho CRM is the best decision we ever made for our business. We are reaping tons of benefits ranging from streamlined sales and marketing processes, improved customer relationships and retention to enhanced business performance. Zoho CRM is applicable across our different business facets since it provides a comprehensive suite of features and integrations making it a reliable solution for managing and driving sales and marketing efforts, collecting customers insights on interaction across different platforms to get a better understanding of our customer behaviours and analysing and generating reports to track sales metrics and assess marketing campaigns. Pros Zoho CRM is easy to use and it embodies a super intuitive interface which allow for quick adoption and navigation. Additionally , it is flexible and offers customization options to fit into our workflow and has allowed us to tailor it to our unique needs and requirements. Zoho CRM help us manage our entire sales cycle. It helps in capturing leads, automating lead scoring and identifying leads that are likely to convert , allowing us to effectively follow up with the detailed contact information. It has also automated our sales processes by reducing manual data entry. Zoho CRM provides numerous ready to use business reports and analytic that allow us to monitor sales pipelines, marketing campaigns, sales metrics and generate customized reports that can be exported in different formats for easy viewing and analysis. The platform generate and schedule reports for convenience.Its proficiency in assessing the effectiveness of marketing campaigns provides performance details, reach and outcomes that helps us understand the impact of our campaigns on target audiences and conversion rates. The mobile app is a gamechanger. It provides constant access to customer interactions, contact history, recent transactions, and up-to-date pricing information on the go. Cons Thanks to the customer support team for ensuring that we have zero defects with Zoho CRM Review Source VR Verified Reviewer Business owner Information Services Used the software for: Less than 6 months ### "It is cheap and Useful CRM for Growing Businesses." December 31, 2025 5.0 I had a good experience with Zoho CRM. It's a strong and affordable tool for small and medium businesses. Once you learn how to use it, it really helps with organizing leads, tracking sales, and boosting productivity. Pros Zoho CRM is very affordable compared to other CRM tool. I liked its lead management, automation workflows and detail reporting options. Cons The user interface seems a little complicated at first and new users need some time to learn it. Some advanced features are only in the more expensive plans, and customer support can sometimes take a while to respond. Review Source VR Verified Reviewer VP of Marketing Computer Software Used the software for: 6-12 months ### "Likely not in anyone's top 10 CRMs for good reason" July 1, 2025 3.0 I wouldn't rank Zoho in my top 10 CRMs, and do not recommend them. It's just simply not an enjoyable experience. It's not the worst thing in the world, but it's definitely not something that will excite your marketing team. Pros Zoho CRM offers powerful customization and a wide range of features. Their extensive database of direct integrations is a nice to have. Cons Zoho CRM feels clunky and overly complex for daily email marketing use. The UI is outdated, and key tasks like list segmentation or campaign tracking are buried in menus. Integrations often break or require workarounds. It’s powerful, but bloated and frustrating to use. Review Source AT Andrena T. Administration Health, Wellness and Fitness Used the software for: 6-12 months ### "Great for Task Management, Hard to set up without help" February 3, 2026 4.0 Pros Zoho allows multiple users and it works great for task management. The website itself is easy to navigate through different areas. Cons Zoho is initially difficult to set up on your own and requires help from customer support or paid help to initially set up. It does cost quiet a bite as well. Review Source BF Beatriz F. Marketing Consumer Goods Used the software for: 6-12 months ### "Zoho CRM review " September 22, 2025 5.0 Overall, I’m satisfied with Zoho CRM. It keeps my work organised, helps me manage clients effectively, and meets my daily business needs. Pros Zoho CRM keeps everything organised in one place, from leads to deals, making it easy to track progress and stay on top of clients. Cons Zoho CRM is great overall, but switching between menus can be slow at times, which makes the experience less smooth than it should be. Review Source Greg R. Customer Success Manager Education Management Used the software for: 1-2 years ### "Zoho CRM does a lot, but the downsides are hard to live with" October 28, 2025 3.0 Zoho CRM has been able to help our company in a lot of ways, but has also made our job difficult. I don't know that I can recommend it. Pros Zoho CRM really delivers in a lot of areas and has a massive amount of functionality and customization. Cons There are lots of artificial limits that reduce functionality, customization is difficult and timely, customer service is very poor and hard to work with. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I believe we made the choice to save money. 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