Who Uses This Software?

small and medium businesses


Average Ratings

596 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $12.00/month/user
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Business Hours

Vendor Details

  • Zoho CRM
  • www.zoho.com/crm/
  • Founded 1996
  • United States

About Zoho CRM

Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.


Zoho CRM Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management

Vendor has not completed this information.


Zoho CRM Reviews Recently Reviewed!

Good product, but it seems that upgrades are required to get full functionality.

Oct 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: In trying this program, I found it very intuitive - the platform (both desktop and mobile) was very user friendly.

Cons: I kept bumping up again required "upgrades." It seems that a lot of the functionality and integrative aspects of the program require paid upgrades, though, I was using a free trial so this may not be the case if you are using the program outside of a trail context.

Feature-packed CRM that is scale-able

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Rich in features Competitively priced Scale-able Nice layout that is easy to follow - Great feature for automating workflow.

Cons: Support can be tricky and somewhat limited. The language barrier can be somewhat challenging at times, as well. I will say that support seems to be continually improving.

Zoho is Feature Rich, but customer support is not very accessible or helpful

Oct 12, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: If you can navigate, create, and figure out all tracking and reporting on your own, this may be a good value. Otherwise, there are more user-friendly CRMs out there with good support service.

Pros: Lots of features and plug ins. Can create your own categories and tracking info. Cost of added features and plug ins are fairly inexpensive.

Cons: Getting customer support is tough. Occasionally can receive online chat help, but not always. Support is sourced through India and not easy to understand and follow along in English.

Clunky software that has too many restrictions.

Oct 10, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: This is a low-end software that serves a basic need for lead management. For more granular

Pros: They have numerous integrations and has a responsive support live chat. Webforms are pretty easy to integrate, and allows you to create workflows to automate simply tasks. Zoho CRM has a mobile app that allows you to check on your leads easily.

Cons: Clunky interface with too many restrictions. Requires you to upgrade your plan to have access to basic features such as creating a separate lead pipeline or triggering a notification when lead stays in a stage. Reporting is basic and requires you to upgrade again if you want access to a more complete reporting. Lacks integration with marketing tools to automate the population of lead source & marketing channel. It requires on third-party software that is clunky.

I used Zoho at a different company I worked at previously. They still have it in place at this time

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like this product it was easy to use and had all my prospect and sales and marketing activities on one page so I didn't have to flip through multiple pages or tabs.

Cons: I wish it had more analytics and marketing automation tools. But for the money it was perfect.
I want visibility into team members activity within the record

Overall: I enjoyed using this software. This is a basic cloud based crm that is scalable and can grow with your company. Perfect crm for small/medium size companies.

Love it!

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Open tasks function on this tool is so neat! I'm a huge proponent of time management, and the functionality of this feature is wonderful.

Cons: Wish you could reformat the locations of each area--possibly "hide" ones that you rarely use. Sometimes I don't need the entire set of details, so it would be nice to hide when not in use.

Overall: Very easy CRM tool!

Awesome for a free CRM

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Since I have an IT background it was so easy for me to use and configure. The limits on downloading was a real issue for me, but overall it's an awesome tool. There's limited telephone or account support...so, you have to figure a lot out on your own. For me, it wasn't much of an issue. The integrations are cumbersome and harder to figure out without testing and patience.

Pros: free, intuitive and easy to navigate...helps me prioritize my pipeline

Cons: integration to outlook difficult, hard to keep up with tasks and takes a lot of configuring for a basic user if you want to maximize use.

Recommendations to other buyers: Have an IT person helping you.

Everything well except changing it your way

Sep 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is very customizable only if you want to change it according to functionality of basic zoho crm. If you change it too much, the basic features get discarded. However ,very customizable and feauture rich crm. Learning curve is very easy. It follows customer pipeline model. It is very user friendly.

Cons: The setup is complicated and the customer support are not much supportive in that regard. It requires investing time even on setup process.

Overall: This is absolute solution for vendor leads managed by my company. Whenever anyone comes to our company we provide them with our inputs, which has boosted our sales. The customers are very satisfied by user friendly environment and all of my colleagues are happy by this crm.

Great Software

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I would say that you should check out there Plus package, has everything you'll need for your Customer data and keeping up with your audience. Highly recommended for the Price!

Pros: A lot of features and very easy to setup and learn, there is some great guides to follow, their support is great as well.

Cons: I would have to say that you have to upgrade your package for a lot of features, so your kind of limited, but for the price it's worth to upgrade for all the features you need!

Recommendations to other buyers: I highly recommend especially if your using G Suite, they have great integration features.

Suoer Awesome Program

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy. Fast. Reliable. and affordable.This has been one of the best services and apps I have ever used. I love how it takes the information and puts in into the simple platform. I have never used anything so simple before.

Cons: Slow up load time if information.

Recommendations to other buyers: Everyone should use this app.

CRM in small business

Sep 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: As a manufacturer I use Z crm to track our small but growing retail jobs (most of what we do is wholesale and managed entirely in QB). Integrates. We create sales orders on the customers page and store the coposing path to ttheir custom products. Is fine, not much to compare it with. Zoho has been slowly but steadily improving it. I am underusing it.

Pros: Good and complete setup and customization.

Cons: Lots of extensibility I can't understand. Needs connection with 3dCart Ecommerce.

Complete CRM

Sep 19, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: It's a complete tool, with lots of possibilities to organise your contacts. It also has plenty of integrations with other channels as Mailchimp or GSuite.

Pros: The fact that you can adapt it a loot.

Cons: I still lacks some basic functions as for example images in your products.

Recommendations to other buyers: Try hard the free trial

OK, but a little tedious to set up.

Sep 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It seems as though there's lots of flexibility with how to use Zoho. It came highly recommended by a friend, so I gave it a try. Importing data was easy enough. It was also easy to search my data.

Cons: I found it a bit laborious to set up. It seemed like it was taking a lot of work to get it set up and dialed in the way I needed it to be. I do realize that every CRM will require some tweaking and customizing to get it to fit right. Ultimately, I didn't want to commit the time it was needing to get it dialed in.

Fantastic, Robust Software, Adaptable for Many Uses

Sep 18, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -very customizable
-Robust in allowing one to tailor contact fields specifically to their needs
-Strong reporting capability, very effective filter system
-Mail Merge fields for emails work very well

Cons: -Inability to create email campaigns outside of Zoho Campaigns - there are several cases where we need to prepare to send 10,000 emails to customers or contacts, though must be restricted to campaigns, which is very limiting, and imposing with disadvantages

Overall: Strong CRM and ability to drill down on data with ease.

Great platform for internal business if you can get it set up!

Sep 13, 2017
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I love how robust Zoho CRM is. It really has amazing functionality once you set it up to fit your business. It ties in to so many other Zoho products seamlessly and supports integrations with other platforms like Google and Salesforce. Zoho as an internal platform to manage your customer interactions is a great decision for any business and the cost makes sense.

Cons: Zoho setup is not the easiest. They do offer in-depth documentation on "how to" but if you hit a snag the trouble shooting isn't as in-depth. Some documentation can be outdated as technology changes so this can create integration or set up delays. Cost could increase if you had to hire an expert for set up assistance. Support will assist when needed, but this again can be time that not every business can spare.

comprehensive yet uneasy to navigate

Sep 12, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I cannot really find anything missing with this CRM. Especially the reporting tool is very comprehensive.

Cons: However, it does take me a long time to find stuff and I don't get the fealing I can get a full grip on it.

Zoho CRM is full of feature, but UI can be improved

Sep 12, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - Easy to setup
- Team on-boarding flow is quite easy
- As compared to other CRMs, it has all the features a SME might need

Cons: - The user experience can be much better
- It has so many features which are just dormant and I don't think many people use them
- The UI of entire dashboard can be made more colorful as the current one seems dull

Overall: We used Zoho CRM for a while and it was a pleasant experience. However, due to too much happening in the UI we had to do away with it. There was something that we did not like in it and were forced to move to Freshdesk.
However, for a free solution for a small team it is a great CRM to use.

Not the best system out there... and customer support is pretty poor

Sep 07, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Comments: While the application has its flaws, we have been using it for over a year and it serves its purpose. Our main concern at this point is scalability, once we increase our user base significantly.

Pros: The application serves its purpose, but seems to be directed to much less sophisticated users than, say, Salesforce customers. It's fairly easy to figure out the basic functions, the reports are easy to set up, and the interface is fairly fluid.

Cons: It isn't always easy to figure out how to implement various functions. One issue we had was with the bcc function, which was blocked by an internet security application until we figured that out. Also, customer service is really poor. We use Zoho for projects too and customer service is even worse. We've been trying to work with them to figure out an institutional authentication protocol and they are useless. Not recommended for more sophisticated users. Oh, and we had multiple billing issues until they got their act together and fixed how they were billing for numbers of users and reimbursed us for that error.

Unlimited Power with Zoho CRM

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoho CRM allows you to create and manage a database of your leads, contacts, prospects, and customers. Like any great CRM, Zoho has a free version that allows you to keep basic record keeping. If you'd like to expand your features, you can purchase a Zoho subscription and have a vast amount of features. The ability to send automated emails, and directly import leads from social media, allows me more time to be out selling and generating business. Zoho is the perfect fit if you're running your own business or are part of small business sales team.

Cons: Having to purchase additional licenses per user so that you can have the feature filled version is always a downside, but definitely a necessity for Zoho to continue existing.

My most highly recommended CRM System for small business owners

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have used and recommended Zoho and it's different apps consistently since I started using it - after failed attempts with other crm systems. In terms of speed, efficienty, ease of use etc, it's a win win.

Pros: *Ease of use *Multiple Features *Ability to write reviews to extend pro plan

Cons: The crm app itself has room for improvement, Limited function.

Recommendations to other buyers: I recommend it regularly. The pro's outweigh the cons.

An Easy to use CRM, which is Economical Too!

Sep 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The simplicity and the regular updates are a plus. They keep icing the product with small and big feature update. It works best if you also have the ZOHO One suit, it works like charm across multiple platforms.

Cons: Need better documentation and explainer videos. But if you have time and patience to explore yourself, you learn for your lifetime.

I'm not a fan

Sep 06, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I am able to get all my contacts on the board and listed. It is easy to access. That's about all I can say.

Cons: The application is cumbersome to work with. I don't like that there is not a good integration with Outlook.

Tried free version and it seemed ok for being free

Sep 05, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: It helped keeping track of customers and leaving notes on customer accounts. For being free, it was an ok choice.

Cons: Does not keep track of all email transactions except for the initial one. Which was not very good because you had to look in your emails to find out what the customers said.

Very postive

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: User interface is top notch. Very less training required. Also, we can link all candidates and interviews to the clients.

Cons: More data fields to manage contract to hire positions will be helpful. More user level customization is desired

Great product for the price

Sep 05, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really like the cost. Inexpensive with tons of features. Tracked everything I needed it to and more

Cons: Customer support wasn't that great. I was still learning the system and asked for help, they sent me to an online webinar, which would've been helpful if I could understand the guy

I tried Zoho CRM

Sep 04, 2017
4/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: I was really excited about using the product but found it not easy to use and the user interface was not as easy as I hoped for. I think this is a great product but needs work

Pros: Great pricing and concept

Cons: not easy to use. accent of customer service sometimes hard to understand

Recommendations to other buyers: I know many people use this product but for me it was not what I had hoped for. You may have a different experience

Many CRMs may come and go, but this would stay

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Have been using for past 4 years and there was never a second thought to find a replacement for this CRM. The multi channel support makes this an powerful CRM

Pros: The user friendliness of this software amazes my team every day. A long time search has come to an end.

Cons: There may some more features unlocked for free plan users

Best CRM for the best premium

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I really like this CRM. After trying several others that just kept on falling short, I stumbled upon Zoho, and it really just has the best features, and the fact that you can use only the one's you need, means you don't have to pay for features you don't use.

Pros: Very Comprehensive. Great Features and Support.

Cons: It has quite a bit of a learning curve, and set up time can take quite some time as well.

Recommendations to other buyers: The free package is not really worth it, but it doesn't cost a lot for the better packages.

ZOHO CRM

Aug 19, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Great CRM, we have used for over 10 years now

Cons: Customers service not as good as you would wish, and customization offer is 0 ZOHO got financially greedy and charge now separately for every little piece of software.

Recommendations to other buyers: ZOHO CRM is great CRM platform, get, use it, see it for your self.

CRM

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoho's CRM is so easy to use I haven't got any experience working with it before but in minutes I was building forms and had little or no difficulties getting around the platform

Cons: yet to find out I haven't really seen anything that I do not like. maybe if the pricing scheme per user was reduced I would like it better

We use this CRM in house to keep track of our cust & opps for the sales staff. GREAT tool for $

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and tracking with reporting features. Modules easily connect the opportunities to the client. Reporting easily tracks progress of won/lost opps. for sales staff individually.

Cons: Product catalog could be a bit better for connecting clients and products. Limitation on connecting the modules.

Overall: Tracking sales progress and keeping track of customers vs. prospects

Its a excellent tool

Aug 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We use this for our sales efforts. It has helped us streamline the things and get control over my employees. All the sales employees are using it efficiently.

Pros: Easy to use, has lot of interesting features

Cons: Few of the features are unintuitive. Example :- We cannot link a single event with multiple people so that it reflects on everyones profile

Recommendations to other buyers: Very good definitely recommended to startups

ZOHO CRM

Aug 16, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: ZOHO CRM in general is a good CRM for SMB's. It's always one of the options in the CRM selection process. Any CRM is only as good as the business process behind it.

Pros: Pricing: ZOHO CRMs pricing is very affordable for SMB's. The pricing structure allows businesses to scale up without worrying about the monthly subscription. Functionalities: Overall, ZOHO CRM's functionality is good. It has most of the essential business functionalities. Customizing the CRM according to the business process is very easy. It does provide basic reports and analytics that gives very good business insights.

Cons: Functionalities: Although ZOHO CRM provides good functionality, it still lacks some of it that will definitely be an added value to most of it's customers. An example would be a validation rule. A lot of the customers have already brought this topic over ZOHO forums, although ZOHO CRM reps respond with courtesy, this functionality is still in the RnD. A few other requested functionalities have been requested, but it may take ZOHO CRM years before implementing such.

Best in class for price!

Aug 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Company is very aggressive from a development standpoint, so new features are introduced regularly (Enterprise version). While we view this, in the long-run, as a huge positive, it does sometimes have its down-side when new training is required for changed features. Customer service is consistently way above expectations. ZohoCares is not just a hashtag line, they really do care about their customers and their productivity!

Pros: Very pleasing user interface. Product is intuitive. Excellent mobile application. Very good application for both marketing and sales reps.

Cons: While product is easily customizable, special functions are not as easy as portrayed. Additional tutorials would be helpful. Can sometimes have server "lag-time".

The best CRM

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: definitely a great tool for start ups, small and large business. Easy to use and configure. Recommended.

Pros: dif languages, configuration, price

Cons: I am very confortable with the product

Very Robust System but Hard to Work With

Aug 08, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: I work with Zoho for one specific client. Not only do I find it to be intuitive but it's also very difficult to get clear answers from their customer service team.

Pros: Very robust system, allows for a LOT of different things to happen within the account.

Cons: Difficult to navigate and understand for admins, hard to work with their customer service team.

Recommendations to other buyers: Definitely research and know for sure what you're getting into if you're thinking about using Zoho.

Very Customizable, Very indepth.

Aug 08, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how the customizable this software is. It definitely takes some time to play around the system to see what it can do and how to do it best. Zoho has finally come out with ZOHO ONE, check it out all of the items we use for one low cost.

Cons: The Support can be lacking sometimes, especially when you are working on connecting 2 different modules, the support teams like to point the finger at the other modules. This has happened several times to me.

Apps so Flexible ! This is Amazing

Aug 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Interoperabily with other apps, such as Ring Central, Twillio for Phone Bridge, custom modubles we can build with workflows + mailparser email service

Pros: Wordpress integration with Gravity Form Interaction with Desk + Survey Quick to find data, filter and views

Cons: Need to be setup correctly at the beginning and make sure you are mapping your fields correctly. Tutorial would be more than helpfull with tricks and "How To" at the start

Recommendations to other buyers: Make sure you create your mapping of fields (for prospect, contact, client), and your sales's workflow before moving forward

CRM done smart

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It is a very simple tool that they keep improving, it makes managing contacts a very simple task and allows to close more sales. It also connects to other zoho apps which makes it very robuts

Pros: The price is right The software is simple It has a mobile app Everything about it is extremely good

Cons: Can't think of any, I don't know any other program that does what zoho CRM does at the price it does.

Very Affordable CRM

Jul 28, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Zoho does a good job of automating process and servicing different aspects of your business such as Sales, Customer Service and Marketing.

Cons: Zoho is not intuitive, users would need to spend time learning and customizing features to fully utilize the software. Basic functionality such as having linked Zoho CRM accounts is not currently available.

Good integrated solution

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall it is a great system, have used it in the past with very good results. Want to introduce it to a new team, however they need to test it and understand funcionality

Pros: Very complete and easy to use.

Cons: Free trial does not provide access to all applications.

Recommendations to other buyers: higly recommend the system.

Projects are easy

Jul 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Since we have started using this application, keeping momentum and tracking of new projects became so easy. We are able to divide tasks and projects within our team and keep a steady flow going by communication and accountability via this app

Pros: easy to use, able to upload files, communication

Cons: Not so user friendly, most of the team members had a bit a of a hard time to get use to the layot

Zoho CRM getting better

Jul 20, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Well priced for any size company, nice new features including ZIA Easy to customize and user friendly

Cons: Very limited in the area of formulas, no validation rules available no cross module formula WFR limited

Complicated, non intuitive, and doesn't play nice with most sales enablement tools

Jul 20, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the sandbox customization. Feels like a cheap salesforce clone. Reporting can be good if you have used salesforce or excel and understand how to run reports and dashboards.

Cons: The telephony isn't clean. The Slack integrations are weak. The Zapier integrations are super weak. The email tracking is crap compared to Yesware/Tout and other solutions. Workflows are difficult to make work too. Having to using another app and relying on integration is never a great fit. There isn't templates to begin with. If you haven't set up a CRM before starting with Zoho without guidance is not recommended. That being said after being on several teams that set up the sales process from leads to ops and management this was a BEAR.

An excellent CRM for small to big business.

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great tech platform, very easy to set up custom modules for contacts and vendors. Smooth, stylish, and full functional interface.

Cons: The email marketing leaves much to be desired. There is a limitation of sending 1,000 emails per day, and the anti-spam settings rather over due it at times.

Overall: Excellent CRM platform and a great way to keep up on contact management.

Zoho CRM functionality has increased over the years. Offers good options for smaller companies.

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: Pro for this software is the ability to define fields across contacts, potentials and accounts for reporting purposes. Zoho CRM is more robust than Zoho Desk.

Cons: Zoho Desk has several limitations. For example, one cannot search by user defined fields. You can only search by Account Name. In addition, the links to Zoho CRM are limited. So if you have multiple accounts with the same "Account Name" but a user defined DBA, you cannot search by DBA.

good

Jul 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: easy to use and friendly. had no issues after logging on. finally i have managed to structure my business with the help of zoho. Saves me lots of manpower, time and energy. Thanks you Zoho

Pros: easy to use and very good navigation options.

Recommendations to other buyers: this is the best medium for small scale businesses to structure themselves.

WORST SUPPORT TEAM

Jul 14, 2017
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Product is somewhat OK if you're starting with the CRM but they are slow in adapting to new technologies. They are still learning and is a good tool if you're a nut bolt retailer.

Cons: Their support team is a bunch of absolute pathetic people. Clueless nincompoops who have no training, empathy or understanding of how customer support works! When you call ANY support line for any cloud service, they first tell you their name, ask yours, and request details on the issue and provide you with a case reference. NOT WITH ZOHOCRM SUPPORT CLOWNS. They talk to you on the phone and DO NOT PROVIDE a support ticket number. Even if you ask them they fail to provide a support request number. Next, if you call them about the same issue, the same nincompoop would ask you for a ticket number which he previously didn't provide!!! As a result, you waste time, explaining them again and again repeating the same thing to a useless clown who couldn't care less about the customer's issue and has absolutely no empathy. Their work ethic and attitude are probably worse than those working in the oldest profession. Here¿s what their support reps should have done, but they NEVER do all this. All of this is Customer Support 101: a. Announce their name! When you ask the customer their user ID and name, why can¿t you introduce yourselves too?? By default? What¿s there to hide?? Why wait for the customer to ask? Even a domestic call center in India does this! b. Take a call back number to call back in case the call gets disconnected! c. If you can¿t call back drop a 1 line email with the case reference number so at least the customer has a chance to pick up from where he left off! WHAT A BUNCH OF LOSERS. A rather crude bunch with absolute zero respect for paying customers. They fail to realize that they're employed because of paying customers! I have posted an audio recording of their unprofessional attitude on a support call, on YouTube. Just look for it and have a listen yourself, so you know what can be expected. ZOHO MANAGEMENT - Get your support clowns to signup for free trials of other cloud bases SAAS products and raise support requests so they can experience and may learn how to provide customer support!!

Best value for money

Jul 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoho CRM is easy to customize and use, and quite powerful. It's easy to integrate it with other softwares.

Cons: The integration with its own tools such as zoho campaigns could be easier. It's been a headache which makes it sometimes easier to send campaigns through Mailchimp and integrate it with Zoho CRM...

Zoho Has Great Options for CRM

Jul 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked that you could pull in a Google AdWords account, social media strategy campaigns and listening, have all developer and design documentation stored at different levels of access according to team role. Zoho had a nice interface for project management that gave a good structure for product development and design. All design and development could be maintained in Zoho.

Cons: Hard learning curve, but completely doable. Zoho' features page and pricing could have larger more obvious icons and better wording to help you decide what parts of their product you need.

CRM Zoho, another gold medal system

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I'm using 2 services of zoho. CRM and Desk. The marry beteween the both system is perfect Can keep control of tickets and leads. Excelent system, with alot of tools and integrations

Pros: Fast, alot of tools, modern conception, alot of mechanichal sales and leads system, perfect control

Cons: Need to customize to be more easy to understand. There alot of options and no much tutorial help. and the price is worth but could be more cheap to small business.

Recommendations to other buyers: Use this if you need to put a good control on your sales employes Could control of information and alot of data options Worth the price

Great CRM and excellent value for money

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I used to use sales force, however the value for money and features on ZOHO far out-way that of any of its competition. I literally do everything an SME needs all in one cloud based program.

Pros: Does absolutely everything I need it to

Cons: Some social media sites do not yet integrate.

Recommendations to other buyers: If you take the free trial I am sure your sign up.

Great CRM!

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Zoho CRM has made working a pleasure! Contacts, Potentials and Forecast at your fingertips. An easy to use dashboard and a great mobile App for my sales people.

Pros: Zoho CRM has made working a pleasure!

Cons: Dealing with the support team is not always great.

Recommendations to other buyers: It has transformed my business!

It rocks!

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: One of the most important apps that I use in my organization. It is simple to use and has a ton of integrations! I will continue using this app for a very long time!

Pros: I love how the app has lots of integrations!

Cons: Wish I can change the terms of the leads.

Recommendations to other buyers: Get the whole suite or else you will be missing out!

Great app!

Jun 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have used many different CRM applications before trying Zoho. I must say that CRM is one of the best ones for recruiter that I would recommend you to try.

Pros: Very helpful, very trustworthy, easy to use. Customer support is also great even when I used a free version.

Cons: It's sometimes the system doesn't understand the pdf document format when I parse a CV into it. This needs to be fixed.

Recommendations to other buyers: You definitely should try this

Great platfrom

Jun 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I get to keep all my contacts leads and potentials, meetings in one place. It helps me to remember all my engagements--truly a great tool for any business and as everything I need to connect with my customers!

Pros: Allows me to store and contact numerous leads and rank them based on business potential.

Cons: I want desktop notification

Recommendations to other buyers: I want desktop notification

Zoho CRM

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We rely on this software, well thought of product and we are very pleased with it.

Pros: Easy to use and it helps keep track of our customers needs, numbers and request. It makes our business run alot smoother and more convinient.

Cons: The price is the only thing I would say is a con about this software, it is easy to use and very efficient.

Great product! Easy Cheap way to manage all your contacts

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mobile apps, google intergrations. Manage everything from sales to contacts to sending emails all in one location.

Cons: The interface was not as nice looking or sleek as I would like. There are some areas that I thought should be able to cross reference or tag attachments that we were not able to

Overall: It was easy to use. Was able to get it set up fast. Cheap and great customer support. Great intergration with other Zoho apps

Zoho CRM

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: it is a perfect tool for getting the leads for your business. you can bring all your contact details of your client in one go and manage your clients according to their engagement. this gives you a good insight of your business if it is doing well and with which client.

Pros: best features are analysis of your clients.

Cons: customer support is an issue.

Recommendations to other buyers: use it and you will feel the difference

Making our sales tracking process much easier

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We recently set up Zoho CRM because the fremium CRM product we were using wasn't sufficient enough to grow with our company. We've been impressed with the features and flexibility in the CRM for the price point. It has filled our needs well. The feature I appreciate the most is the ability to email directly from the CRM and track if the emails are delivered, opened, etc.

Cons: The software appears to allow for a lot of customization, but there are some questions as to how to do that on our end. CRMs have to contain a lot of information, but because many businesses are different, there are sections of the CRM that contain fields that don't apply to our company and we've yet to customize those sections to make it as efficient as possible for us... however, I'm sure with some time we can figure out how to tailor the platform to our needs.

Overall: Gives us better insights into our sales funnel
Makes tracking / follow up to accounts easier
Allows for mobile friendly use of the CRM (android & ios)
Tracks sent emails for delivery and open
Set reminders for follow up

Simple and easy to learn

Jun 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: UI was clean and simple. Great for a first time CRM user. Nothing to overwhelming. Nice for sales work.

Cons: Could have had more customization for the UI. Better tech support. Mobile app was hard to navigate.

Competitive with Sales Force

Jun 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Much more budget friendly than Salesforce. Provides the needed tools for digital marketing campaigns, lead tracking/reporting, etc.

Cons: It needs work to make it functional for a medium to large size business. Can't really be used "off the shelf". Integration is harder than Saleforce. But, gets the job done for a more budget friendly option.

Iam using zoho CRM free version it is very easy to use and all my sales team use it

Jun 09, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Timeline project and CRM is in single platforms and all the functionality of C and exclusive reports and standard reports looking more option to have a control for lead generation team

Cons: CRM finctionality and projects where I can have few projects and assign to the respective teams and mange all the respective dept

Overall: Daily monitoring and increase the sales performance month on month by using this software

Zoho - an agile business that has not upgraded their user experience since the 90s

Jun 09, 2017
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: Zoho is a great value option! On all their products... However, I CANNOT stand their 90s style of interface. I reaslise I am not a mass market consumer, but there are just better SAAS options for me out there. I will pay a little more not to poke my eyes out everytime I need to use one of Zoho offerings.

Pros: Cheap The company is stable, they will not be sold out from under you (good work to Zoho for sure!)

Cons: 90s interface That you need to program the CRM yourself, doesn't seem automated (or maybe I'm just not working it out...)

Recommendations to other buyers: Zoho, please get back to me when you upgrade more than your own sales landing pages to the 2010s...

CRM to manage leads

Jun 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I used for lead management for one of my client, its comes with customization fields/forms and is user friendly. User can also use CSVs to import/export data.

Pros: using CSV to import data is best feature which save time

Recommendations to other buyers: yes, I recommend it to other for contact/lead management

One of the best CRM tools in the market

Jun 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has very broad functionality, starting from basics (contacts, deal and lead management) and extending to such advanced features as web forms, task automation, website traffic analyzing and etc.

Cons: The mail integration is only available at the professional pricing model. It also has very weak sales person orientated mail (both inbound and outbound) interface that is still working in beta mode.

Overall: Very well integrated CRM. The free version offers best value for money in the market.

The experience with Zoho CRM has been interesting. Some of the features are hard to understand.

Jun 08, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I enjoy the workflow tools. Though we have had some issues getting our workflow to accurately contact our prospects, the overall workflow concept is something i see as very beneficial to generating sales.

Cons: Our workflow sends maverick emails that weren't supposed to be sent out and the tasks show up too early or too late. I'm not sure if it is an issue of the way our administrator set up the workflow rules but it has given us a big headache at times.

Zoho CRM is very effective with an array of features and friendly interface

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoho carries easy to use attitude, wide no of features and capabilities with a affordable price. It carries amazing support services.

Cons: Missing in-depth reporting and customization. The Enterprise edition is unable to capture leads from social media like facebook and twitter.

Great package! Amazing Customer Support!

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that this software comes in a suite for a low price. We use the CRM on a daily basis for our client base.

Cons: I wish the CRM would work better with the Zoho Desk product we also use. The API could be better since both products are from the same company.

Overall: This suite of products has moved our productivity up several notches since we started. I recommend it highly.

We love how easy it is to customize ZOHO. It is our sales hub!

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We can create templates for events easily and with great precision. It keeps us from messing things up by accident. Everyone on our team has been able to learn how to use the CRM quickly and effectively.

Cons: We use Zoho for two companies, and I wish that I could move back and forth between them without logging in and out each time. A toggle would be great!

Overall: We use Zoho CRM to intake leads, set up and manage all of our private events for two companies. It gives our company one place to keep all of this data and keeps us from getting our wires crossed. We have found it easy to use.

Good option for a full featured CRM with custom options

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use the enterprise edition and we like how we are able to customize the CRM to meet our needs without having to use an outside consultant or high cost programmers.

Cons: Although it easy to customize the automation tools could be improved. In some cases it is easier to do tasks using the API then the custom functions that are written in Zoho's DSL.

Overall: Easy to set up and low cost option for a CRM

Very easy to use

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This product was used to replace an old expensive CRM we had at our dealership. It was very easy to setup and use and really helped close more deals with better follow up

Okay for a free CRM

Jun 07, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: It is free to use, which is helpful for some organizations or non-profits. It also is easy to see where things are.

Cons: It's really difficult to navigate contacts. For some reason, you can't group contacts into multiple groups. You can only put one contact in one group. And you have to click on the contact to see the notes about the contact.

Outstanding tool with great benefits for tracking customers and business.

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Since we used Zoho CRM, the control and visibility of our contact & customers, using tasks, activities and business opportunities have helped us to improve our productivity.

Pros: Dashboards, Reports Customization, Graphic reports. Mobile App.

Cons: Improve Mobile App Sincronization.

Recommendations to other buyers: Excellent choice to improve your business.

I like the product, dislike the strategy

Jun 06, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Zoho CRM is a good product. It's easy-to-use, powerful, customizable, and one of the better CRMs on the market for a small business. The analytics and reporting is pretty good, and it really simplifies managing pipeline.

Cons: Zoho CRM is priced so low because they have an 'ecosystem' strategy. Essentially, sell you the CRM, and as your business grows, you'll buy their other solutions as well (campaigns, chat, etc). The problem is, Zoho Campaigns is just plain terrible. Saying that Zoho does marketing automation is beyond a stretch. I understand this is a review of Zoho CRM, but for a business that needs lead generation (i.e. almost all of them), this is a big issue to consider. There are very few marketing automation platforms that integrate with Zoho.

Easy to use, cost effective and dynamic

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use, dynamic environment to be able to customize most fields. It has been worth the investment

Cons: Customer Service is at times difficult to work with, technical support usually has a box answer - instead of understanding the question, they quickly have an answer based on 1 or two key words. One can tell that they are using those keywords to look for a simple solution.

Don't use them! Their tech support is woeful!

Jun 06, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: Don't use them. Read the customer reviews, not the 'editorial reviews' that I read. They all read the same. Tech support is a disaster!

Pros: It does everything you would expect of a CRM. All the features you will end up needing are locked in the enterprise version, but that is industry standard...

Cons: Their tech support is almost non existent! It is infuriating. Waiting over a week for their developers to fix an issue that they themselves caused. Unfortunately for me the customer, the error has a catastrophic effect on my entire business.. But no one at Zoho seems to want to talk to me about it...

When things are good, it is good. When they go wrong, the companies developers evaporate...

Jun 06, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Its a CRM. It does what we need it to do most of the time. Look I am reasonable, no CRM is going to 100% meet your needs. They all have their limitation. Overall it does what we need it to do most of the time which is what you expect from a CRM.

Cons: Whenever something goes wrong on their end, which has happened a number of times now, its almost like they don't employ any developers at all. Actual quote "You have to wait until 11am ISD as we have no developers here to assist until then". What sort of multinational SAAS provider has NO developers available? Then at 11am ISD, it will be maximum 4 hours, ok things take time to fix, I am reasonable. 5 hours later the manager is "out of her office" and EVERY other manager in the building is 'on the phone currently'. Meanwhile I have been waiting for over a week for their developers to fix a 'global error' whilst my staff are sitting at home wondering why their pay advice's haven't been sent, or if they are getting paid at all this week... No one at Zoho wants to talk to me. The best they can offer is "I will have someone email you once the situation is resolved". Why can't they just be honest/real? Why can't they just do what we the consumers pay them generously to do??

Rather pay for something better

Jun 01, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: Its definitely affordable, but you get what you pay for. Many better CRMs out there - and Hubspot is still free ..

Cons: Its definitely affordable, but you get what you pay for. Software is dated and the features you'd think are helpful don't work

You will love it

May 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: My one stop sales tracking app. It is perfect for the on the road and on the go sales person. Easy to use on any platform both mobile and desktop. Set up is super quick

Pros: My one stop sales tracking app. It is perfect for the on the road and on the go sales person Very affordable

Cons: I wish that the reports had quick simple options, like being able to generate s imple weekly report with just each business I visited and on what day.

Needs to be reviewed on business models

May 24, 2017
4/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: I searched through forums and it seems like people have complained about the same issue for years and still Zoho has not come around to implementing a solution

Pros: easy to use and set up

Cons: not easily customizable. customer service isn't that great. no documentation on how to use.

Recommendations to other buyers: Not really sure that this is a great product to recommend.

Amazing system but lack of Customer Service

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: What I love about the software is each module provides activities which you can track. This enables to be consistently updated. In addition, the system enables me to generate using built in reports.

Pros: All I need in terms of CRM is covered by Zoho CRM

Cons: Lack of knowledge by CSR

Zoho CRM

May 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are using the Standard version over 7 months and are fully satisfied working. Everything it has to offer is relevant and easy to use

Cons: Sometimes it crashes on Android and misses on some alerts. Also it does not allow single user upgradation

One tool for all our companies

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Zoho CRM are a usefull tool for comercial departments, integrating all customer information, sales, operation and invocing. Provide all the information at a glance

Pros: Easy, flexible, usefull

Recommendations to other buyers: It is worth using: effective and efficient. Very easily helps control sales and business

Easy to use and portable.

May 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I can use it where ever I am on any device I have. Great for notes as you leave a customer. Jot it right on your phone and you are done.

ZOHO CRM

May 08, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall, ZOHO CRM is good. It does need some improvement with their R&D.

Pros: Its a straight forward, easy to use CRM tool. It's Sales and Marketing functionalities are efficient, and the platform itself can be extended to cater other business requirements.

Cons: Lacks some of the important features such as validation rules. Some of it's WF automation requires editing then saving before it triggers.

Zoho... lost it's

May 02, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: available modules, and collaborative connectivity to other apps, the used to have a great dashboard gone now?

Cons: used for over 4 years,,, they have destroyed "ease of use" and intuitive feel,,, which was 5 star previously

Great way to keep track of your leads

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have a finance company that purchases Owner Finance Mortgage notes and I am able to keep track of my leads and sales through Zoho CRM. I use it everyday.

Pros: Great software to use when you want to keep track of my leads and sales.

Cons: I don't have any Cons at the moment for the Zoho CRM

Recommendations to other buyers: I would recommend this software to Real Estate Agents or Brokers that need an affordable software to use for their business.

Great for a busy, small team

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Our team is really starting to collaborate and work much more efficiently since we started capturing all our leads and activities into the Zoho CRM product.

Pros: The UI is pretty intuitive and there is a nice mobile app as well.

Cons: My only issue is that I cannot add customer fields with the free version, but I hope to get the paid version setup soon.

Recommendations to other buyers: It is a great tool to get your team collaborating and generating sales activity.

ZOHO CRM

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ZOHO Is VERY Customizable. The mobile app is beautiful. The organization is tidy, there is access to everything, and it is equally quick to navigate. It is easy to do all the basic features, and many advanced features. The mobile app won¿t totally replace the dashboard but will allow a highly mobile salesperson to check in at the office less often. Finally, the app has enough flair to not be mind-numbing, but not so much as to be distracting. I found it to be a very solid extension of an office computer.

Cons: Not the best User Interface but the customer service is great. The mobile app has a solid set of features and the design is pretty intuitive. While the mobile app doesn¿t give you access to the full spectrum of features you¿d find on the website, it¿s still very useful. There are a few other mobile ¿ related issues that users feel Zoho should address, such as app crashes and adding additional email features.

Just what I needed for my small business.

Apr 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Zoho was a good choice for me. I don't have time to spend hours training on a new software and to spend time on the phone with customer service folks. I wanted simple and easy and that's what Zoho is. That said, I can see Zoho has a lot more features than I need right now, so I feel comfortable I can grow into Zoho without having to go to another software.

Pros: When I called customer service they were very helpful. Great training videos, worth viewing before starting to use the product. I like the fact that someone at Zoho reached out to me a couple of times after I purchased the product. Great customer service and attention to customers! I was very impressed, it made me feel like a person, not just another sale.

Cons: Zoho is generally easy to use, with a few exceptions. To be fair to Zoho I had unreasonable expectations. I wanted to jump into Zoho without having to call customer service. The good news is I've only had to call them a couple of time and both times they were easy to get a hold of and quickly answered my questions.

Free Zoho CRM

Apr 18, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Good package. Keeps on top of contacts and to-do items.

Cons: Some functions blocked on free package

Overall: Works well. It seems the ability to create reports is limited in the free version. Such as creating a list of people to call with their name, company and phone number together requires two reports.

Great Management and Tracking Software

Apr 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy tracking of projects and leads
Ability to link between multiple forms
Centralized software to house data

Cons: Increased costs for additional data storage
Could be more user friend for external users
Slow product/IT support when system goes down

Overall: I used Zoho CRM software for over two years on a daily cadence and had relatively little bugs and issues. We managed all incoming and outbound leads for our department and also integrated a qualification survey to vet potential vendors. External users typically were able to complete the survey within 5-10 minutes which saved our company over 40 hours a week of management level labor. The external facing application could have been more user friendly but overall it was a success. I would recommend this software for small/mid size teams to track projects and leads, as well as create visually appealing progress reports and summaries.

One of the best to start with !

Apr 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very convenient

Cons: Nee to start clean and to have someone who teach you during 1 or 2 hours to start with the good fondations.

Overall: ZOHO CRM is definitely one of the best CRM to start with. I m working in a startup in HR and using Zoho. This is very convenient even for someone who has never touched a CRM before !!

Recommendations to other buyers: Start clean with the good forms and use ! Don't hesitate to pay someone to optimize and personalize the CRM for YOUR use.

Solid product but an overwhelming amount of features

Apr 14, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall I have enjoyed using Zoho CRM for my small business, but it did take a while to get use to the number of features and tools available. At times, it could be a little overwhelming, but once I found and learned the core functions that I would need for my business, using Zoho became much more enjoyable.

Pros: The tools in Zoho CRM all function well and are simple and intuitive to pick up.

Cons: The design and layout of the CRM often looks a little messy and rushed. Not always the cleanest looking.

Comparable to SalesForce, but cheaper and not quite as robust

Apr 12, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I've used SalesForce before and Zoho accomplishes ALMOST as much as SalesForce in regards to a basic CRM. However, there are quite a few integrations lacking that can cause some frustration.

Zoho CRM

Apr 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: The Zoho CRM platform is fresh, responsive dashboard and user experience update rolls its sales, email marketing, reporting, and customer service power for small and medium-size businesses in a modern, intuitive package at an affordable price for all customers.

Very Old.

Apr 06, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: Very old, needs update, goes down frequently, very buggy, support calls take over 1 hour.

We can't live without Zoho CRM

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We start the day white coffee and Zoho CRM, and we sure it will be a good day.We have the Holy Bible and zoho CRM. Thanks Zoho that you make our lives easier.

Very customisable and versatile CRM

Mar 22, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Finding this very helpful, once it is setup definitely saves you a lot of time, not having to manually post each Twitter post. It is a very customizable tool with and great that it offers a free trial.

Pros: Lots of customization options available. It has the potential to save business a lot of time, once everything is set up.

Cons: Like any app or tool, it can take a while to get familiar with its capabilities. Takes a while to get to learn how to use the bulk upload tool.

Recommendations to other buyers: Take advantage of the free trials