Who Uses This Software?

small and medium businesses, mid-sized businesses, and enterprise


Average Ratings

1146 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $12.00/month/user
    See pricing details
  • Pricing Details
    https://www.zoho.com/crm/zohocrm-pricing.html
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Zoho CRM
  • www.zoho.com/crm/
  • Founded 1996
  • United States

About Zoho CRM

Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.


Zoho CRM Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

Zoho CRM Reviews Recently Reviewed!


ZOHO CRM is a great tool to store leads and contacts, but it is not suitable for all businesses.

Jun 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It has a built in system that reward you for any lead added to the system and it can be a great source of motivation to work harder on collecting leads.

Cons: ZOHO CRM is a great service that can be extremely valuable for a small business company, but be ready to deal with a lot of nonsense. In my case, what I liked the least about this software was the fact that it is not possible to create a lead without specifying the Last Name of the lead, which as you may expect is rarely the case when you collect leads from a "Subscribe to my mailing list" form, or from direct messages on Twitter, or from contact forms on your website just to name a few.

Capterra-loader

Great product with some field CRM modules is missed.

Jun 17, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Application design, the usability of simplicity, real time chat with team and lastly tracking of each project's status and latest news about it is great.

Cons: I think the product is soo deep and lots of modules exist to answer a different type of customer needs. In my opinion, the product should be separated by a different type of customer needs. Lastly Product is expensive to buy.

This program allows me to follow and track leads in real time, which is great.

Jun 17, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I really like how you can work when you are offline with no network. I also like the layout of the scheduler, keeps me on track and organized.

Cons: If you're not too tech savy like me, it is a little more difficult to navigate and use the program. I wanted to also export the data into my outlook mail but it didn't transition over well.

Capterra-loader

Worst Experience I've ever had using CRM software.

Jun 16, 2018
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: There were no positives to using this software. It's an alternative to G Suite but you're better off using G suite.

Cons: When I realized it wouldn't work for my team, I couldn't find a way to cancel the service. I got stuck in a loop and received no support from their team. I ended up having to change my credit card number in the platform.

Well put together CRM

Jun 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Given its price tag, Zoho is a great choice for CRM software as compared to others on the market. The set up process was also hassle free.

Cons: The user interface could use a lot of work. I often experienced challenges finding certain areas and items in the software. This is a drawback as it takes time out of your tasks to search and locate items that could be made more easily accessible.

its been very nice

Jun 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: i really love the fact that this zoho CRM software has an AI that works. very intelligent i must say.

Cons: it still seems a little bit too expensive to me, especially for small growing businesses like mine, it would really be nice if i could pay less for this software. it has really helped me a lot.

Robust product with room for growth but lacks proper customer support

Jun 14, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: ZOHO CRM is a robust CRM platform that has a lot to offer as it is now with room for future growth. It integrates with the ZOHO suite of products and other products like G-Suite.

Cons: ZOHO placed a deceptive and misleading advertisement in the G-Suite Marketplace claiming that G-Suite users could get three free user accounts, when they turned out to be trial accounts only. ZOHO support handled the situation extremely poorly.

Great Cheap CRM!

Jun 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Zoho's suite of products is great at giving you the core value for very little cost. It's a great way to fill 90% of a business need if you're not in the position to invest in buying and configuring salesforce.

Cons: It's missing some features. I find that the email cadence and sending part of the platform is not great compared to others.

Capterra-loader

Zoho Mail has been my go-to business email service provider for years.

Jun 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Fast setup and a lucrative free tier help anyone looking for a professional email or any business tool to get started in minutes and without paying a dime. They're also very fast in implementing new features. The Indian Government introduced GST and they were ready with a solution in days.

Cons: Last time I checked, their UI sucked. The inbox felt a little laggy. Anyways, I had my mails forwarded via POP3 so that wasn't a deal breaker. However, touching up their CRM UI/UX would definitely help.

Capterra-loader

Simple to use and integrates with many platforms

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Has many integrations with WordPress and form plugins within WordPress, specifically Gravity Forms and Ninja Forms.

Cons: Customer support can sometimes be lacking. I understand it is a very popular CRM but support around integrations specifically could use some work.

Pretty decent CRM

Jun 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that the Zoho CRM offers many great capabilities for much lower price then most of its competitors.

Cons: User interface is looking good, but it is not intuitive enough, takes sometime to navigate and find what you need.

Overall: We use ZOHO as our major CRM

Capterra-loader

You can manage everything related to the client from the same panel.

Jun 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can control your commercial and marketing actions, make reports, analyze business opportunities or establish the monitoring of all types of campaigns. Accediento to the data of real form. It is integrated with google apps (Drive, Gmail, Calendar, Contacts) and can be mobile.

Cons: I want to note that the platform sometimes works slowly and needs to update the connection speed. I have no knowledge if that happens because of a problem directly from the system, or it should be a problem when loading data.

Overall: This tool is more focused on small SME companies, although it can not be denied that the management of all customer information is super effective and manageable. Help streamline many internal functionalities.

Capterra-loader

This is not the CRM you were looking for...

Jun 13, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: 1. One of the more affordable options in the CRM space.
2. For the most part, it's easy to set up and use.
3. That's it.

Cons: 1. The user experience is awful with Zoho CRM. It's messy, cluttered, and not easy to find everything you need at a quick glance.
2. It's just not as streamlined as other providers in the space. It feels outdated and a 90s feel to it's user interface.

Overall: None other then learning basic CRM strategies.

Think of it as salesforce light

Jun 13, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Has the core CRM features as well as a bunch of other modules that may be useful to you depending on your business. Much cheaper than the big guys (SFDC)

Cons: Its not as refined as salesforce and doesn't have as many out of the box features baked into the CRM, but still quite good as a standalone CRM.

Overall: I launched my business with Zoho as the first CRM I had and it was great in the beginning when our needs were a bit simpler.

Capterra-loader

alerting software

Jun 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how the client interative with the development team who is responsible to do that task, when it get a bug. The user responsible get it a notification instantly to attack it fast

Cons: I don't like from this software is if your are not connected to a internet network it can't be used.

Overall: Is intuitive

For a small business, Zoho is a great CRM solution!

Jun 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As a growing business, we've been using the 10 free accounts for a while now. The mobile integration is great for our field teams and they drum up sales leads.

Cons: The service is cloud based and there is no offline availability which, while it isn't a dealbreaker, makes it a challenge for areas with spotty internet availability.

Good product!

Jun 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer support is very good. They reply very fast for any problems you occur during registration and other things.

Cons: Price is neither good or bad. Its balanced. But It took some time to understand things in price plans. I think It will be more better if they explain some things in there.

Overall: Its good HRM to handle HR details! Fast and reliable.

I used this for setting up email for my domain.

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The best thing about Zoho was that I could setup my company email directly through Zoho without having to pay for email services from GoDaddy.

Cons: The process for setting up the email was a little complex. However, Zoho had very detailed instructions on how to set it up based on the domain provider.

Overall: Biggest benefit was the free email!

I used this software when the company I work for built an integration with them.

Jun 11, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I thought their API was pretty easy to integrate with. the product seems to do the job, and can help many customers.

Cons: It seemed like it could use a facelift, but all the functionality I would require from such a CRM is there. I cant complain!

Overall: pretty decent software, just seemed like it could use some prettying up.

Plays well with other ZOHO apps

Jun 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: - Easy to learn if you've used other CRMs
- simple enough to use with other ZOHO apps, such as survey and writer

Cons: - customer support is hit or miss; if you're lucky, you'll get someone who knows the platform well enough to address the need specific to your industry, otherwise, you'll go through what seems to be a scripted waste of your time
- linking one person to multiple businesses is not simple

Super complicated, but super comprehensive tool

Jun 11, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The blueprint tool create workflows and reminders for following up on leads is super efficient, but maybe not for small businesses.

Cons: It took days for me to build and customize the tool for my business. It was complicated and easy to break if you don't know what you're doing. Thankfully their tech support is amazing. Super patient and knowledgeable.

Easily integrates with Gmail

Jun 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It easily integrates with Gmail and looking up contacts is relatively easy. It's nice to be able to access it from wherever I am logged in.

Cons: New features tend to be a little buggy. While patches tend to address them it would be nice if there was more testing down before release.

Capterra-loader

Zoho crm is a decent provider which covers the needs of most professionals

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Flexible to use

very easy to setup and onboarding process - they do well to ensure you understand the software and use it well

Cons: integrating twillio sms and call solutions are pricey.

They sell may valuable addons as separate products (which other crms have integrated) making almost impossible to leave

Overall: organize prospects quickly and easily for outreach

I have used the free version of Zoho CRM for around 2 years.

Jun 11, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is free to begin with, It gives you an opportunity to wet your feet before taking the plunge. It has tons of guidance/help available online.

Cons: Certain things become confusing to start with. It does need a lot of patience to begin with. The tool is not intuitive for a lay user.

Great app to track activity progress and store information, if all users agree on how to use...

Jun 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Loved the variety of available features, and just how much Zoho had to offer. Activity tracker across users was GREAT for monitoring productivity.

Cons: Can get very difficult to use certain features because too many fields dont have restrictions on how to use them, causing conflicting information when generating censuses from their site.

Overall: All of my client information, stored in one giant encyclopedia of plan, benefit, and employer/employee data!

Capterra-loader

Zoho CRM provides customer management with a very important cost - value relationship

Jun 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Allows a wide range of email-based marketing tools, Innovative features of gamification, Important integration with google g suite and other products developed by zoho, The application in trial mode allows up to 10 different users

Cons: The automation of functions that represents one of the great advantages of using the application is only available in the professional version

Overall: The robustness of functions offered in the administration of clients facilitates the work with all the tools it offers

Capterra-loader

I used it for a while the free version

Jun 08, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money

Pros: The free version is good, it is quite useful for the administration of contacts, it is easy to use, fast and simple

Cons: it falls short when one wants to personalize or integrate with other tools and it is not practical for long follow-ups. It was very difficult to export the information

Capterra-loader

Good going company

Jun 07, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Most I like is ZOHO is all in one platform. If you are associated with ZOHO, no need to search for all your management needs, server needs, email hosting at all. They give you all solutions

Cons: Complexity is there. customer support is not good if you are a free member. I m not sure about the paid subscription support.

Overall: I stopped using this software anymore. I am using ZOHO Email hosting only.

Convenient for small businesses and startups that don't want to pay a lot for a CRM Software

Jun 07, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of access and convenience in its mobile app; it makes work on the go very easy. I also love the functionality of scheduling tasks/activities very easily with the ability of adding many details such as how long the call took and the tasks' priority level and completions date.

Cons: The only aspect of Zoho that I faced challenges with was customer service response time. When I first signed up, I needed some guidance with customization and their response time slowed my implementation by about a day.

Overall: It helped manage and streamline my customer interaction operations, my monitoring of my sales team's progress and performance, and my retrieval of analysis of our pipeline trends, our customers' closing time and turnover, and the company's performance as a whole.

Super easy to use and very useful.

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It very easily allows us to keep connected with our customers at both the storefront and afterwards with their questions. Installation was completely simple and customer service answered our questions immediately.

Cons: Really, no cons. We started with the free version, which only had the minimum features, but quickly upgrading to the full version which is great.

Capterra-loader

I've used Zoho for about 5 years now and I love it!

Jun 06, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoho is a great way to track leads, clients and sales activity. I'm lost without a "to do" list, so the Activities feature is perfect for me!

Cons: Sometimes the layout can be a bit confusing; I've frequently mistakenly added notes to the overall account instead of a specific activity.

Overall: It keeps me organized!

One of the last companies to offer pop access for sending email from your domain

Jun 06, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to use pop access to send and receive email from your own domain name.
never have issues with emails sending or receiving.
system is always up and I have never experienced down time on critical deliveries
customer database system is fairly robust

Cons: setup is a bit complicated
not as integrated with many other software apps as some platforms
limited to 10mb emails

Overall: It is absolutely necessary for our company's ability to send and receive emails from our own domain.

Love this software!

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoho does everything I need it to do. While there is a bit of a learning curve, the software is very powerful. I like being able to send emails from Zoho, and they not only show up in my sent box of my email client, but I can track when the recipient opens the email as well as any clicks within the email. This is very useful for me in terms of followup.

Cons: There really isn't anything I don't like! The software meets my needs. As stated earlier, there is a bit of a learning curve but that isn't a bad thing.

I use this for one of my email accounts. Simple and easy to use.

Jun 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is reliable and problem free. It's web based application is easy to use. For a guy that's not super good with technology, it is very much appreciated.

Cons: To this point it is hard for me to find anything I don't like about this software. It has not caused me any problems at all.

Overall: Ease of use in managing my e-mail account.

Always been of help to me with my presentations and utilising the databases

Jun 06, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Allows easy access to your account and allowing you to make the best of what you have. I use this mostly for the customer relationship management however it has helped me in other areas also

Cons: there's nothing that I particularly don't like about this site currently all things seem to work as is and deliver in what I want them to do

A great way to get a team up and running

Jun 06, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's free for up to ten users. Can't beat that. The product isn't fantastic, but you can really start work quickly with free software

Cons: It's bulky and not intuitive. I think the pricing is actually quite high once you start to expand into richer features.

Didn't Really Do It for Me

Jun 05, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Zoho is one of those CRM companies that does a really good job of marketing its product. The layout looks nice and the colors are bright.

Cons: There isn't a lot of functionality from what I saw while using. It felt like you were going to do things the "Zoho" way and that's not really how I like my software to be configured.

Great for Large Account, and for Networking

Jun 05, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Great to use for large teams, or on your own. Easy to learn how to use the system, and there are many different types of customization options for a large array of fields, and industries.

Pros: Great to use when you have a large number of accounts. Love the fact that it had integration for Mail Systems , Storage Systems, and an online Calendar. Easy to implement for a large team based working environment.

Cons: Didn't really like the App for IOS or Android, and did not like the visual look of the Calendar or the Mobile Mail App. Definitely minor things, however it made me not want to use the software.

Great CRM for SMB

Jun 04, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and integrate. Easy to find contact information and make calls. I love mobile app it working perfect.

Cons: Zoho CRM doesn't have fancy design and UI, but it working great if you need to have simple CRM solution.

Overall: CRM and lead management

Good software with easy customization

Jun 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customizable, very good quality, great user interface, many nice features, not very expensive when comparing to other CRM on the market.

Cons: The platform is working pretty slow sometimes. New users need some training to start using the software.

Overall: Good CRM for good price

Great tool for a business to keep accounts organized

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very cool software and easy to use. Our business uses this tool to manage our clients/accounts and they are very well organized. We are able to track emails, Zoho Tasks, and anything that is incorporated with our accounts - Contacts, Calls, etc.

Cons: I personally cannot find any cons with the tool. The only issue I found has been that myself as a non admin, I am not able to make edits to my accounts if I did not make them in the first place without being an admin. This was an issue that I still havent figured out with my superiors.

Great and easy-to-use CRM

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoho CRM has very nice and clean design that allows to navigate the software very easily. The quality of product is good for an affordable price.

Cons: Customer support in not the best, sometime they reply with generic messages that are nor helpful at all.

Overall: Lots of information on one place

Easy to use and saves on PostIt Notes!

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You do not have to leave notes all over, everything is located in one area and the reminders assist so tasks are not forgotten. Notes can be added to each task so anyone can view the progress.

Cons: The filing system of how things are recorded just changed so it moved some things around in a different order. Once I was use to the change everything went back to normal.

Overall: Every task can be located in one area instead of multiple emails or notes being left all over.

Good CRM / pipeline tool

Jun 03, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: The ability to track leads, managing client prospects and the overall sales funnel, conversion of leads / prospects into deals.

Cons: You can't turn a deal back into a prospect if its lost, you have to create a different account which can be time consuming.

Capterra-loader

I used this softrare while working as a recruiter for a staffing agency, it did the trick!

Jun 02, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I liked how you could set up reminders for yourself, and all the functionality it had for pulling reports, etc.

Cons: This software was difficult for a few reasons.. complicated methods for pulling reports, constant error messages and it would time out all the time.

Overall: I found more struggles than anything else with this software. i guess setting up tasks for myself was helpful

Capterra-loader

I just couldn't hop on the wagon.

Jun 01, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the idea of über-easy integration with Gmail. One sign-in and done. That's, to me, the driving force behind the success of Zoho desk and will remain the constant game-changer.

Cons: I found myself not wanting to learn the interface because it doesn't seem enjoyable at all. It's a little bit austere and anemic, but functionality is key, and it's just my personal preference.

Zoho is a great cookie-cutter sales CRM platform for lean businesses.

May 31, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It gets the job done in terms of a sales CRM (tracking calls, messages, notes, contact info, etc). As long as you don't need a lot of fancy features, it's a great starting CRM.

Cons: Features are limited and my experience with support has been relatively less effective than with Infusionsoft & Hubspot. My biggest concern was turnaround time for support inquiries.

Overall: Getting a CRM going at low-cost.

Zoho's CRM is a beautiful mess.

May 31, 2018
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The possibilities seems almost endless when it comes to Zoho CRM. This company truly understand that companies differ drastically when it comes to Customer Relations and Management. As long as your business is selling a product I would recommend Zoho CRM.

Cons: The biggest problem with Zoho CRM to me is Zoho itself. With all of their other products they try to push integration into ZohoCRM making the platform unnecessarily bulkier and more expensive.

Overall: Zoho CRM does what it's meant to do. Help you grow your customer relations.

Capterra-loader

An app that grows with the business and its changing needs, very useful for me.

May 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This aplication offers a free plan that have many useful options. They have recently added Zia - AI assistant, its a very simple software, perfect for learn and use.

Cons: There are several things you have against this software, including a price that is a bit above the qualities of this, even though all the options you have have avoided keeping it efficient in terms of the technical support part , it can be improved.

Overall: They have a lot of features, very complete and useful

Excellent Value

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: This program offers lead management, comprehensive reporting, advanced features, built-in compatibility with live chat, phone, and social media tools. It's first-class integration with G-Suite is impressive for any business already utilizing it. All of this goes well above and beyond many CRM options and a very competitive price. It also features an admin panel that allows customizable versions to those using the software to simplify the user experience for those unfamiliar with all of the features.

Cons: It's hard to find a complaint but if I have one it's that workflow automation is only available to those with the Professional edition.

A good product highly recommend it

May 29, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoho CRM allows us to manage our contacts and automate our email marketing and lead generation tasks.
Some useful integrations

Cons: My only problem with Zoho products is their customer support as in many cases they weren't as helpful as expected.

Capterra-loader

It is an ideal tool to manage commercial databases.

May 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros:
It is very useful and intuitive to keep the customer's commercial information updated. Excellent to take control and monitoring of a commercial process, from budgeting, sales management, monitoring by means of sending email templates, issuing invoices, to customer support. It presents the valuable advantage of following and managing the marketing campaigns of the products. The ability to keep the database of customers and suppliers updated easily and effectively, as well as keep track of the stock of products.

Cons:
One of the weaknesses is the need to be connected to the internet to use the tool. The main against is that their services so far are priced in dollars, which is a factor that disadvantages users who have small commercial teams in Latin American countries for example.

Zoho is a great tool for a company looking to track simple account based projects.

May 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about ZOHO is how customizable it is and the ability it gives agencies to generate reports.

Cons: The only thing I didn't like about zoho is that its hard to keep track of tasks for companies that get hundreds of projects daily.

Easily navigable with loads of features for every aspect of CRM

May 29, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The website is very well designed and it's easy to move between the different products within the software. All the templates and pages automatically get customized to your business when you set up your profile. Most of the features are offered for free as well.

Cons: Sometimes all the tabs, pages, and options can get overwhelming. Zoho has so many products but sometimes I'd rather be able to turn off or delete the ones I don't need to use.

The Zoho CRM platform is the base foundation you need to get started.

May 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that Zoho has many different "bolt on" features that I can add depending on the needs of my business. The ability to integrate and scale is one of the many things I really like about Zoho. It's basically an Ala Carte menu that I can take advantage of when necessary. Zoho CRM and other Zoho products integrate seamlessly and you don't need a programming degree to figure it out. Having a better then average understanding of how technologies work is very helpful, but the novice shouldn't have any problems getting acclimated to how Zoho CRM works.

Cons: Like most software services like Zoho their customer service isn't ideal and it often takes some time for someone to get back to you if at all. This is one of the biggest CON's I've noticed. You pay much less for their services, but you lose the customer service touches you would typically get with a service like salesforce.com. If you can handle the trade off, some people can't, then Zoho is for you. If you are aren't willing to sacrifice the ability to get CS in real time then Zoho isn't for you.

Overall: If you are an out of the box thinker and someone who works well independently and likes to learn new things and build businesses, then Zoho is the platform for you. Most software platforms are migrating to this model and it includes numerous software bolt on solutions to help your business grow. If you are looking at building your business strategically and don't want to break the bank then you would be doing yourself a dis-service if you don't review and consider Zoho as proven growing software platform.

Its a complete CRM Application

May 27, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This app belongs to a whole family of management applications
The integration with Goggle and social media makes marketing easier
Email notification are a plus for customers contacts

Cons: The learning curve is a little bit longer.
Based in most of their features, it takes time to customize the application for easy use

Capterra-loader

Great Experience Overall

May 27, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: For starters, Zoho CRM is an amazing product to start and get hands-on with. There are a series of products that you can map with the CRM which gives ultimate flexibility on usage. You can interface it with other Zoho products to increase the usability

Cons: Initially one week you would feel its tricky especially if you have no experience with CRMs in the past. onboarding time is high.

Does what it's meant to do

May 27, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The functionalities are solid and does their job reasonably well. Some features are especially great and doc sharing is one of them.

Cons: The contacts creation process has many glitches and does not work as expected for the most part. This should be fixed.

Capterra-loader

Decent CRM

May 25, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoho CRM is a great CRM to get you started. The standard offering provide you with everything you need to get your CRM up and running. Manage leads, contacts, accounts, opportunities, tasks, events, call logs, notes, etc. Additional features are available on the more expensive plans. They have a very robust free offering.

Cons: A lot of the features that you really want are available in your CRM require you to move to the professional version or enterprise version.

Confusing

May 25, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I love how all the Zoho products integrate into a dashboard where you can access/view everything together. The idea of making an a la carte suite of programs is great and saves a lot of time switching between things.

Cons: Trying to figure out what I had/needed and the costs was really difficult before you have access. I had requested to be a "partner/Advisor" and it took almost a month to hear back and gain access to the program. Also, really expensive.

Capterra-loader

Was okay, but there are better choices.

May 25, 2018
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The product was full of features, as it has to, to compete with the crowded CRM SW space. It definitely is not Salesforce, but is packed with many usable features.

Cons: Not as seamless as insightly, I just did not think it flowed like some of its competitors. Was not as intuitive as some others that I have used, excluding Salesforce.

Overall: Cheap CRM tool.

Managing leads and client profiles made easier.

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very convenient to use, and we can customize the tool to best meet our company needs. The customization is pretty easy.

Cons: So far we have felt everything to be good. Not many cons as of now as we have been using it for quite some time now.

Affordable, easy to use CRM with a comprehensive set of features

May 24, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zoho CRM has got all the standard features of any good CRM such as lead management, lead segmentation, lead nurturing, lead tracking, distribution, lead qualification, source attribution, reporting & much more. Sales Enablement features like workflow & lead assignment rules, macros, Deal pipeline management, team collaboration features can be highly useful. Marketing Automation features such as Multichannel engagement & Closed loop integration with Google Adwords are the stand out ones among the other features. Analytics, ACLs & various third-party integrations ease the processes. Zia AI is an asset & helps see the big picture, the trends in the data & plan things accordingly.

Cons: Drag-drop campaign builder to create campaign workflows (set of events triggered one after the other w/ preset conditions, all set up as a workflow) is a good- to-have & there in a few other SMB CRMs.

Robust system for receivables and more

May 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Great, low cost solution for time clocks and invoicing.

Pros: This system is what we use to handle work orders for customers. We are able to enter the time our employees spent on the project, mark up the cost if needed, and bill our clients. It can handle different billing rates and produces good looking invoices to send to our clients. There is a lot more offered as well, E just haven't used them yet. It is also cost effective!!

Cons: It does not integrate with our property management software, Rent Manager. Also, we often have to adjust the time punches for our employees. It's hard to get everyone using it for the best impact. Over time, it has gotten easier.

Challenging

May 23, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that it is available online and that I can pickup from whatever machine I am on and continue working.

Cons: I was trying to create forms and features set available to Zoho forms was not available to create forms with Zoho Project.

Overall: Limited

Capterra-loader

I like being able to use ZOHO for contact management

May 23, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to organize my email contacts in an easy to understand way is great to keep up with my responses and check ins.

Cons: I wish there was a few more options when it came to email scheduling and automated replies. But still a great products!

Overall: Email response management

Nice!! Customer Relationship Management office suite

May 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: One of the good web based online office suite after GST it is really very helpful in company
Most of functions are cool and easy to use. account management and lead management are best

Cons: in Zoho Sometimes bug occur in few features but not it can be resolved as well, sometimes customer support is not helping that also can be improved as well

Capterra-loader

It is a very good solution for companies, many solutions integrated into a single platform.

May 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I think it's a good solution, I used your free version for email and it seems very good for a start-up that is in its initial stage

Cons: the limitations of other products such as crm in modules such as inventory should offer modules in which they are integrated with payment methods for the direct issuance of invoices

Overall: the use of crm me to communicate with other users and possible clients, since this medium allowed me to configure SMTP services for the quick use of your email

Very good value for money with many features in the basic free option

May 22, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Good value for money for all of Zoho apps/micro services and softwares including many many features in the free version. Zoho has grown as a brand allowing for many integration options with over software tools e.g. mailchimp.com or surveymonkey.com for instance

Cons: Zoho operates in a very 'crowded' competitive software category, I have been using zoho sites, survey, forms, apps and email in the past, however competition offers better usability + look and feel e.g. Google's (UI) user interface and the UX often better

I really like ZoHo and use it often. The feature to track prospects and set future tasks is really simple and easy and it allows me to keep track of different prospects without any problem.

May 22, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: It would be perfect if you can improve the quality of customer support in terms of technical aspects.

Pros: Very good for small companies that want to minimize their cost but with great effectiveness. Zoho is one of the cheapest solutions I've ever used and they provide lots of features and tools even with the basic plans. Zoho provides tools to archive and sort information without much restriction. Zoho allows small businesses to handle customer data more easily.

Cons: Could not organize projects by assignment date. Delayed responses from their support team. Notes section still doesn't let me expand to the right to fill screen width.

Capterra-loader

Best CRM Software

May 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Zoho crm is a fully custom CRM . You can add or customize the fields, plugins, forms you need. its very user friendly and have a huge documentation available anytime when you need it.

Cons: As the platform is huge it will take time to understand it completely, But sense it provide all what I need, I have no negative point about Zoho.

It is great that this software simplifies all the information of my clients in a blink of an eye

May 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: that this tool allows me as a user to be so interactive and practical with my potential clients through social networks and be in communication instantly generates me a lot of ranquilidad and reliability when using this software

Cons: The mere fact that I can save a lot of time when communicating with my potential clients is essential; this software is very useful and easy to use

Free version is great for small businesses!1

May 21, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money

Pros: The free version of Zoho is great for starting businesses looking to moderate any of their leads and paperwork. Extremely robust and great for lead generations.

Cons: Their Customer service isn't the best. They seem to lack in the helping their customer to the fullest. At times they can throw unexpected mishaps at you too.

Used multiple of Zoho's products - never disappointed!

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Zoho software is highly customizable and very feature packed, with all the features necessary for most business types.

Cons: Zoho softwares are very generalized in order to fit multiple business types, and sometimes they do not quite have specific features required for use.

Amazing piece of software, was once ahead of its time. Not anymore, and service is really bad

May 21, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - Cheapest tool out there, especially for the feature set
- Ironically, one of the most full functioning tools out there too. Even against the biggest CRMS (Projects built in, Invoicing and Bookkeeping built in, Live chat, etc.)
- Extremely customizable
- With their own programming interface/language with Creator, a company can develop serious automations for their infrastructure, but will require work

Cons: - They used to have a vision not anymore. Their technology is always a few years behind.
- They were one of the first live chat apps, but no chat bot.
- Was one of the First CRMS, but limited data analysis, visualization, or no real AI
- Has forms, but not really landing pages
- Has SalesIQ but no anoymous prospecting, or real notifications unless they start a chat
- No document tracking for views and proposals/presentations
- Third party tools need APIs, Creator or Zapier. So no inside sales tools, automations, etc. in an app store like environment
- No individual email tracking (open and close, vs mass campaign), which is about half-a-decade old technology used by CRMs
- Individual lead notifications are not available
- Support is very, very slow and disorienting. Does not complete work on a ticket, and conversations can drop
- Completely manual input, no smart tools or database for lead details and filling information on CRM

Overall: Cheap and customizable. Easy to export and import. Fully featured when considering their Zoho One product with projects, invoices and more.

Capterra-loader

my first experience with zoho was not very good

May 21, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: *You do not require a lot of software to operate it.
*The platform is intuitive: Start using Zoho is really easy.
*Efficient communication and way of working.
*Potentiate people

Cons: *If you do not have internet, it does not work.
*For now they only charge in dollars: Their plans, for the moment, are priced in dollars.
*Zoho does not solve all the details of the company

Overall:
There were not many benefits, I did not help with all the problems I had, I can say that most of all the platform to send and receive email was what I used best

Somewhat easy to use

May 21, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I had used ZipRecruiter in the past when actively searching for my next career role. I was easily able to search for the right positions that I was looking for and to submit my resume online. It eventually helped me connect with the companies I wanted to focus my job search on.

Cons: The cons for ZipRecruiter is you risk getting a lot of spam AND scam calls. Any "company" can sign up with ZipRecruiter so you have to be very careful on what info you post and send to them and to screen anyone contacting you.

Overall: easy to provide feeback and reviews.

I used Zoho specifically for their email services.

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The email services were nice and easy to use. The fact that the basic usage is also free made Zoho an obvious first choice.

Cons: The user interface isn't particularly attractive. It looks like something from the 90s, and isn't exactly inviting to look at.

Great for Business Email

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent product overall covering a wide range of business needs like point of sale, advanced social media marketing and email integration. Has an easy user interface and navigating through it all is a breeze.

Cons: Its a pay as you go software, and even though you can upgrade, downgrade or cancel anytime, the costs can easily add up.

We switched to this from SalesForce because of the costs involved with SalesForce. Very good product

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zoho has expanded functionality that other CRMs are missing. The price point is extremely affordable. Marketing and email functionality is crazy good.

Cons: The customer support is lacking when compared to other CRM tools. If you have previous CRM experience you'll do fine inside Zoho, but if not the customer support team isn't the best at helping to navigate their tool.

Zoho May Work for You

May 21, 2018
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Simple and clean interface. Very easy to enter basic data and get going. Has a broad user base and an active forum for support.

Cons: Can be overly complex to set up beyond the basics, like Salesforce. Does not have autosave or auto task follow-up.

good experience

May 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: User friendly free version was enough for our start up good pricing the mobile application made it very easy for me to use it on the go

Cons: Customer service was not that great Compatability with our in house software was not very great\ Certain bugs in some of the features

Stellar piece of software!

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The functionality and appearance are great, a very intuitive interface, and the sheer range of services available with Zoho is incredible!

Cons: On the Notes app, the ability to add sub-sections would be massively appreciated! Apart from that, I can't find fault with this superlative tool!

Overall: It facilitates pretty much every area of life, work + play!

Great Customer Communication Tool!

May 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It allows me to chat with customers in real time, and to collect missed chats and later respond to them at my own pace!

Cons: The set up could be better, when reading the missed chats it can be challenging to organize the responses.

Zoho is a great product.

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very user friendly and easy to manipulate. It has a good deal of features that are very useful and efficient.

Cons: It needs to be able to do a few more things than it does. I feel like this is really meant for a smaller business.

Excellent Free Version

May 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This has a great free version with all the essentials needed to track your customers and create reoccurring invoices.

Cons: outside of the basics you will start to pay a price, not really a con since they are quality products.

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Zoho CRM is easy, integrated and fast a great experience for small businesses

May 16, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: To start talking about Zoho CRM would say that it is balanced and easy, it is easy to use for anyone with little knowledge, an important feature I think the control of users by roles and permissions allows to access the system safely, it is interesting to follow contact and companies, the management of suppliers facilitates communication in the daily work of the company, another point in favor are the management of tasks, events and customer service as it facilitates tracking and not forget things, is Great Reports and graphs to know the state of the business in a visual and attractive way.

Cons: Although there are few things that I do not like about Zoho CRM, something that should improve is the support, since it does not have 7x24 support, which makes it difficult to solve any problem at critical moments. I feel a certain distrust when thinking that so many sensitive data of my sales are on the internet, a step that I am still giving.

Overall: 1.- Better organization in the administration of activities.
2.- Generate graphic reports to present at meetings.
3.- Improve the monitoring of customers and suppliers.

Zoho was great for what we needed it for

May 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: I liked how easy it was to get leads and to have those contacts in a space where it was east to harvest them and put them into our other CRM. We were not able to get those leads before but thanks to being able to embed a form we were able to get more contacts than we would have had before.

Cons: The interface is a little intricate than I would have liked, there is a lot of functionality but maybe we just weren't sure how to use it. I like simple things and for what we got it for, it made sense and helped us out a lot.

Helpful CRM platform

May 16, 2018
4/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Zoho offers a free arrangement and furthermore free trials for different plans, it is extremely helpful, particularly in the event that you have to attempt extra highlights and check whether you really require them.

Cons: design needs to be enhanced, it isn't extremely natural. To redo a few segments you should be a pretty geek.

Overall: Zoho CRM enhances client relations.

It helps to manage your customers

May 16, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: We used that CRM for Used Car Dealer and we follow the customer everyday to use this system. You can put note, reminder and task. It helps us a lot

Cons: The only bad thing is putting lead information. I am not sure about the proble is coming from our web provider or CRM. We need to put all of information with manually and it takes to much for every single leads

ZOHO has proven to be a useful tool for managing many projects.

May 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: My favorite part about this software is it's ability to track the progress of each project individually and are able to add specific tasks to be completed.

Cons: I was bummed about only having access to one "issues" category for one project only for the standard price. You will need to upgrade to input issues under more projects. It is rather expensive.

Overall: We are able to be better organized with the many projects we have.

Easier than Salesforce but not for a novice.

May 16, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: The CRM functionality is handy but not easy to navigate. The Reports feature is convenient and serves its purpose well.

Cons: Zoho's customer service is lacking - there is usually a language barrier which ends in frustration at the end of the call. The product has a significant learning curve.

Definitely loved using this software- super easy once you get the hang of it!

May 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I liked using this software to create extra profiles and addresses for work staff. It was really easy once I figured it out and the customer support stayed on the phone with me while I learned how to use it. They were really patient and seemed happy to help.

Cons: It was a little tough to figure out at first- but could be because I'm not super tech savvy. I think if you have some experience in create profiles and emails for staff, it would be really easy to use.

Terrible Experience

May 16, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing much. Does the basics. Nothing special or fancy about it really. Multiple competitors our there doing the same thing.

Cons: The customer service is terrible. We had to cancel our account and simply could not get that accomplished. Reps are not located in the US and very difficult to communicate with. It took multiple calls for them to even locate our account. Eventually we were able to cancel but it was over a period of two weeks of calling. Many times you cannot even get through.

Powerful CRM at great price

May 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I wish they had a better "best practices" blueprint on how to use their suite.

Pros: Their paid editions are very nice. The sales notifications have increased our closure rate and the email tie in works well. Price is very good and nice tie in with the rest of their suite.

Cons: It's complicated, but so if life. They set up information is lacking and can create problems if you don't do in proper sequence, which they don't really talk about. The push free trials for pro editions, but some of the features are still unavailable. Training video are weak, not detailed.

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Zoho is simple but it is effective in controlling small things.

May 15, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very good for small companies that want to minimize their cost but with great effectiveness, Zoho provides tools to archive and sort information without much restriction, but everything stands out for something simple for companies that do not need so much complexity in administrative functions.

Cons: It often complicates the management in the administration tool, it becomes somewhat tangled with some functions that should be simple.

Overall: It is a very good tool when it comes to data organization, but often it is wasting time because sometimes it shows complicated or confusing tools.

i enjoy the user interface which is east to follow

May 15, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: the user interface of the software allows easy navigation. I enjoy the ability to collaborate with others on projects

Cons: The user interface is good however there are glitches that overshadow its success. If these are resolved, it would be a great product

Fully functional highly featured CRM at a much more sensible price than the incumbents.

May 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The features in this CRM are amongst the best in the class yet the price is so sensible that small businesses can afford to use it. It integrates nicely into the wider Zoho range of products and helps automate many areas of the business in addition to sales and marketing.

Cons: To get the most from Zoho CRM you probably need to work with an implementation partner as the software is vast.

Overall: Streamlining, business process automation, sales and marketing uplift, integration.

Designer who had projects assigned to me via Zoho.

May 15, 2018
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: It looked clean - good UI design. For project managers and people who place importance on statistics, it was functional. Lots of different functions for support.

Cons: Nightmare to use. Could not organize projects by assignment date. The myriad modules and tabs made dreadful the act of getting to where you need to go. We were always confused: we have a request - do we go to CRM or Projects or the other tab? We always referenced Asana as a program we wish we could jump back to.

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Makes operations planning within the organization to be orderly and well planned for

May 15, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great software with the potential of adding tools to it to best fit your organizations needs.
Its documentation and online platforms are great always giving support.

Cons: You'd think that being a CRM system the email integration to users would have to be a free service but its not and can prove to be really expensive to a large organization.