# Page 10 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Zoho CRM the right CRM solution for you? Explore 6978 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6978) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 10 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 226-250 of 6978 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AW Alexandra W. Senior staff engineer Program Development Used the software for: 1-2 years ### "Idéal pour la Gestion des Clients" September 9, 2024 5.0 Pros Zoho CRM m'aide vraiment à suivre les clients et les prospects. Une fois que j'ai compris le fonctionnement, c'est facile et ça me fait gagner du temps pour les relances. Cons Mais, il y a tellement de fonctionnalités que ça peut être un peu intimidant au début. Review Source Hemant A. Data Analyst Computer Software Used the software for: 6-12 months ### "Zoho CRM: The Ultimate CRM Revolution for Modern Enterprises" August 7, 2024 4.0 Overall, Zoho CRM is a powerful CRM solution that has helped me in scaling business. Its rich features and strong integration capabilities have made it an essential part of my business operations. The customer support and complexity of implementation can be significant considerations but the benefits far outweigh these concerns. Pros Zoho CRM provides a comprehensive and flexible customer relationship management solution that has significantly streamlined my business process. It has a user-friendly interface that can be easily configured with easy accessibility to all information with simple clicks. Zoho offers a lot of customization options ,this ability to customize it to your needs makes it much easier to slot into your existing processes. It helps me to create various dashboards stats and see how their performance is for a particular time duration. Also a thing that i like about zoho is that it integrates seamlessly with a wide range of third-party applications which allows us to connect various systems and helps in enhancing overall productivity. Cons So far, I don't have any dislike about Zoho CRM but a thing i would like to add on is that some features are not easy to implement it requires some time and learning, which could be a challenge for new users and businesses with limited resources. Also the free and lower-tier plans offer basic functionality, which might not be sufficient for growing businesses. Review Source AAM Ar-jay Angelo M. System Adminstrator Food Production Used the software for: I used a free trial ### "Comprehensive CRM with Great Customization" September 20, 2024 4.0 Zoho CRM is a powerful tool for managing customer relationships and automating tasks. It's feature-rich and customizable, though the interface could be more intuitive for new users. Pros Zoho CRM offers robust customization options and automation features. It's easy to tailor workflows to specific business needs, and the integration with other Zoho apps is seamless. Cons The user interface can feel cluttered at times, and the learning curve is a bit steep for beginners. Some advanced features are only available in higher-priced plans. Review Source KR Kasuku R. Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "Zoho CRM Is a Great Tool that Improves Our Customers Interactions and Operations" August 8, 2024 5.0 I like all the experiences I have with Zoho CRM. It has been a powerful tool. Pros It is easy to manage our customer operations and conversations using Zoho CRM. Zoho CRM has exceptional features that are easy to understand. Cons Since I started using Zoho CRM, everything has been perfect. It has no flaws. Review Source MS Misha S. COO Think Tanks Used the software for: 2+ years ### "Amazing and Affordable CRM" August 22, 2024 5.0 it has been used for the past eight years and I feel like it has really scaled with our business's growth. I would love to be able to assess how we have grown with Zoho Pros I love how intuitive and organized it makes all of my data about my clients and potential leads. It really formulates my data sets in a very logical manner Cons I wish that it had some built in AI. Having the ability to extract the information and help with automated tasks like writing emails, reaching out to leads, and conducting market research Review Source NM Nuzhat M. OWNER Health, Wellness and Fitness Used the software for: I used a free trial ### "CRM Review" March 11, 2025 2.0 Pros Nice experience with the app is good , understand Review Source MT Morton T. CEO Information Technology and Services Used the software for: 1-2 years ### "Happy with Zoho - My company perfomance increased" July 26, 2024 5.0 As a satisfied Zoho CRM user, I can confidently say that the platform has exceeded my expectations. Its intuitive interface makes it incredibly easy to navigate, even for those new to CRM systems. The customization options allow us to tailor the software precisely to our business needs, from custom fields to automated workflows. Integration with other tools, like our email and marketing platforms, is seamless, ensuring a smooth flow of information across our systems. The customer support team is responsive and knowledgeable, always ready to assist with any queries or issues. Overall, Zoho CRM has streamlined our operations, enhanced our sales tracking, and improved our customer relationships. It offers great value for its price, and I highly recommend it to any business looking to optimize their CRM processes. Pros The customization options allow us to tailor the software precisely to our business needs, from custom fields to automated workflows. Integration with other tools, like our email and marketing platforms, is seamless, ensuring a smooth flow of information across our systems. The customer support team is responsive and knowledgeable, always ready to assist with any queries or issues. Cons the packages are not that flexible, more especially for. us small compannies Alternatives considered [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Reason for choosing Zoho CRM As a satisfied Zoho CRM user, I can confidently say that the platform has exceeded my expectations. Its intuitive interface makes it incredibly easy to navigate, even for those new to CRM systems. The customization options allow us to tailor the software precisely to our business needs, from custom fields to automated workflows. Integration with other tools, like our email and marketing platforms, is seamless, ensuring a smooth flow of information across our systems. The customer support team is responsive and knowledgeable, always ready to assist with any queries or issues. Overall, Zoho CRM has streamlined our operations, enhanced our sales tracking, and improved our customer relationships. It offers great value for its price, and I highly recommend it to any business looking to optimize their CRM processes. Review Source CS Christina S. Area Director of Sales Hospitality Used the software for: 2+ years ### "A wholesome sales tool that help cultivate for helpful relationship with customers." July 30, 2024 5.0 Zoho CRM has inspired and motivated us to run our sales operations effectively and to build up very strong relationships with all our customers. It has given us an incredible space to collaborate and work together through our customers journey. Zoho CRM is giving us the most memorable experience that cannot be traded with anything else. Pros There are very useful task automations in Zoho CRM which has helped us get our work done easily and more accurately. It also has powerful analytical functions for generating insightful performance reports that help optimize our customer engagements during sales. Zoho CRM team collaboration tools help us to work together on our customer journey. Cons All features in Zoho CRM are perfect. We have not come across anything about Zoho CRM to dislike. Review Source RA Randy A. Owner Operater Alternative Medicine Used the software for: 2+ years ### "Take a close look at Zoho CRM " August 16, 2024 5.0 I'm satisfied ☺️ it's a good back up for a business in my opinion Pros Very easy to use and it's a great value overall Cons That it will not sync with my email. I need to utilize a separate email method Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Because of cost and ease of use that my web site developer highly recommended Review Source MA Michael A. Clerical Warehousing Used the software for: Less than 6 months ### "I'LL PAY FOR A PLAN FOR ZOHO" October 25, 2024 5.0 Pros the affordability, this app for my phone was very user friendly Cons my plan has no AI feature and no option to use different integrations Review Source JC Jennifer C. Founder and Broker Real Estate Used the software for: Less than 6 months ### "Lots of free features that are very useful" September 20, 2024 5.0 Pros The price is the biggest perk of using Zoho. There are many free options. if you need to upgrade, it is not that expensive. I dont stress about having to pay a huge monthly fee for all the apps that I need. Cons There are a lot of apps and features that zoho offers and it is taking me a while to figure it all out. I wish the pricing for everything and features were a little more organized. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) I was looking for a less expensive option. Review Source MI Mahmoud I. Commercial Director Information Technology and Services Used the software for: I used a free trial ### "The best and worst things " September 20, 2024 3.0 Pros Integration with other apps and easiness to use Cons The paid training and the fees is super exaggerated for training which is should be free Review Source VR Verified Reviewer Lead Associate Outsourcing/Offshoring Used the software for: 1-2 years ### "Experience with Zoho CRM" August 1, 2024 5.0 Our experience with Zoho CRM was positive. Some of its features were well aligned with our daily requirements. Regrettably, its reporting tools were not compatible with our needs. Pros Zoho CRM is very easy to use. It has a great user-friendly interface and is easy to navigate. But the best thing about it is that it offers you the ability to customize its features to fit your business goals. Cons The Zoho CRM reporting tool is not sufficiently competitive compared to other platforms. The data it provides is often delayed and does not capture real-time information. Review Source SS Sara S. Managing director Staffing and Recruiting Used the software for: I used a free trial ### "Highly recommended " November 11, 2024 5.0 Pros I have not used it yet but my mentor suggested to use it. My major competitors in the recruitment business is using this CRM , definitely it provides excellent service Cons Cannot tell anything at the moment. But as a start up business I would be happy to have few months of free trial Review Source KK Kevinique K. Owner Management Consulting Used the software for: I used a free trial ### "Zoho Recruit eatssss" August 30, 2024 5.0 My experience with Zoe has been great everything is so easy to start once you get over the learning curve it fits with all of your needs for your business especially me and my call-center Pros Omg i love zoho crm. I run a virtual call center and its the ONLY tool that does it efficiently to recruit agents. I integrate with so much of what I need and i love that they have mobile friendly option Cons Zoho itself does have a bit of a learning curve that you have to get used to but if you keep at it itll be the best tool you've found. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Zoho CRM Zoho is less expensive and also feature rich with MOBILE friendly features unlike the competition. I felt it was more my speed amd safer. The other felt like navigating a foreign video game. This feels like for a business Review Source AB Abdullah B. Solutions Architect Financial Services Used the software for: I used a free trial ### "Zoho seems really promising so far" September 16, 2024 4.0 Pros Easy and simple interface compared to other platforms. Cons So far nothing. Really liking the overall experience Review Source SH Sarah H. Customer Experience Manager - Schools Sales E-Learning Used the software for: 1-2 years ### "Great stepping stone for a CRM." October 5, 2024 3.0 We kept stalling out in the the process of using the CRM. But, I'm so thankful for the stepping stone this CRM was. Pros This product was a great starting point for what our company needed. Cons It did not grow with us, nor did it really expand well with our needs. I could never quite make it fit for us---or demonstrate where we were. Review Source VR Verified Reviewer Recruitment Specialist Hospital & Health Care Used the software for: 2+ years ### "Zoho CRM Missing the Relationship in CRM " July 14, 2024 1.0 Frustrating at best. If you like hitting your head against a wall time and time again to see if you could possibly make something work - this may be your platform. I swear if I hear "sorry for the inconvenience" one more time after it took 4 weeks to resolve an issue - that has never been resolved I will scream. This last issue is why I am actively looking for a new CRM / ATS Manager - my contract expires in September and will not be renewed. Pros I liked the ZOHO ONE package, having everything in one place. What I ended up with after 5 years is a system that held data I couldn't use and what I could possibly use, there were such limitations it was impossible. Cons They keep re-inventing the wheel without making sure they have their products solid, this has resulted in a proverbial "dogs breakfast" of apps that don't relate properly rendering ZOHO just a waste of time and money Reason for choosing Zoho CRM I loved the idea of having everything in one place CRM/ATS/Website etc. What I actually got was really none of this. Review Source DM Dakota M. Operations Manager Environmental Services Used the software for: 2+ years ### "Very helpful" August 16, 2024 5.0 It is very beneficial. I don't really have any concerns with it! Pros I am able to keep up with all my leads. Cons It can be hard to navigate on your own for the first time. Review Source SK Satyam K. I am a retailer Retail Used the software for: I used a free trial ### "My review about zoho crm" September 5, 2024 5.0 My overall experience with Zoho CRM is quite positive. It’s a powerful and flexible tool that can adapt to various business needs. The customization options are extensive, allowing businesses to tailor the CRM to their specific processes and requirements. The integration capabilities are impressive, making it easier to connect with other tools and streamline workflows. Pros It offers features for sales automation, contact management, lead and pipeline tracking, and analytics. Cons Price is little bit more and it is too costly Review Source JB Jason B. Director, Native Student Services Capital Markets Used the software for: 6-12 months ### "All-in-One Suite" September 6, 2024 4.0 It was an amazing experience Zoho CRM offers all in one solution and not very expensive. It integrates easily with previous system. Pros Integrates with other Zoho apps, providing a comprehensive suite for sales, marketing, and customer support. Cons Offers limited features and lack some advanced features compared to other CRM solutions. Review Source DD Danielle D. Inside Sales Retail Used the software for: 1-2 years ### "A great place to start for keeping organized" August 6, 2024 4.0 Pros I can keep myself organized. I can set tasks for future follow-ups and keep track of calls and emails and deals won. It's a must-have tool for anyone in sales. Cons At times the email glitches and you cannot see if the recipient did indeed open your email or not. At times emails won't go through and the space isn't large enough to send multiple files. Review Source WE Wylan E. Contracts Specialist Legal Services Used the software for: 6-12 months ### "Zoho Review" October 5, 2024 5.0 Overall a pleasant and easy experience. Very user friendly Pros I like how simple and easy to use Zoho is Cons I don’t really have anything I dislike about the software Review Source VR Verified Reviewer Software Engineer Accounting Used the software for: Less than 6 months ### "My Zoho CRM Review" August 31, 2024 4.0 Great value for small to mid-sized businesses looking to improve their sales and customer management processes. Pros Affordable and customizable CRM with a wide range of features for managing customer relationships. Cons The user interface can be a bit cluttered, and there’s a learning curve for new users. Review Source IW Isaac W. Project Coordinator Biotechnology Used the software for: 6-12 months ### "Zoho Review" August 28, 2024 3.0 Good. Although it is not functionally as advanced compared to competitors, it gets the job done, and it cost effective. Pros There is a Zoho comparable software for each application compared to Microsoft or Google. I enjoy the suite of apps offered. Cons I find the UI/UX lagging behind Microsoft and Google, additionally I find it less "smart" compared to competitor applications. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.