# Page 10 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 226-250 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CA Cristian A. Growth Marketing Especialist Marketing and Advertising Used the software for: Less than 6 months ### "Muy buen Software Crm de gestión de sistemas de ventas" July 7, 2024 5.0 Pros Nos facilito la comunicación con los clientes, mantener etiquetas con las conversaciones en Wp, integración con rrss y mantener la facturación limpia. Cons Precio es elevado para latino américa, el soporte no ayuda mucho. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Zoho CRM Precio y porque me lo recomendo un cliente. Switched from [WhatsApp Business API](https://www.capterra.com/p/10005471/WhatsApp-Business-API/) Mejora obviamente la comunicación con el cliente y el etiquetado y seguimiento del mismo para la venta. Review Source MI Mahmoud I. Commercial Director Information Technology and Services Used the software for: I used a free trial ### "The best and worst things " September 20, 2024 3.0 Pros Integration with other apps and easiness to use Cons The paid training and the fees is super exaggerated for training which is should be free Review Source FJ Farrah J. Manager Utilities Used the software for: I used a free trial ### "Transitioning to Zoho CRM" December 7, 2024 5.0 It has been an ongoing learning curve. The online webinars and tutorials are very useful. Pros Its modules are very interesting and simple to use Cons Navigating between the different settings takes some time get used to. Review Source GMG Gina M G. President, Exit Planning Advisor, Broker Professional Training & Coaching Used the software for: 2+ years ### "ZOHO ONE and ZOHO CRM" May 7, 2024 4.0 Pros Various pricing tiers, including a free version with basic features; user interface of Zoho CRM is fairly user-friendly; Great Customization options!; integrates seamlessly with other Zoho applications as well as third-party apps, such as Google Workspace, Microsoft Office 365, Zapier, and social media platforms. It also offers automation. Mobile Accessibility with the app Cons Zoho CRM is user-friendly, but mastering its full range of features and customization options requires time and training, especially for users who are new to CRM software. There is limited customer support with long response times and difficulty in getting timely assistance for technical issues or queries. I personally have had a few issues with some minor glitches and the first response back is always some canned response that is annoying. After about 3 tries, they then ask you to send a video of the issue, and then MAYBE someone will help fix it all. There are still issues I am having after a year that have not been fixed, and these glitches are affecting my automation. For complex customization, may require technical expertise or assistance from Zoho's professional services, which incurs additional costs. Scalability: While Zoho CRM is suitable for small to medium-sized businesses, some larger enterprises may find its scalability limited compared to other CRM solutions on the market. Other: offline functionality of Zoho CRM is limited, which may pose challenges for users who frequently work in environments with poor or no internet connectivity. Reason for choosing Zoho CRM Cost was beneficial, integrated with ZOHO ONE which means it can integrate with other modules easily Switched from [BoldTrail](https://www.capterra.com/p/176447/BoldTrail/) I use ZOHO ONE, which has access to all of the apps in one place. ZOHO CRM is one of those apps. I just wanted everything in one place that could talk to each app. Review Source JB Jason B. Director, Native Student Services Capital Markets Used the software for: 6-12 months ### "All-in-One Suite" September 6, 2024 4.0 It was an amazing experience Zoho CRM offers all in one solution and not very expensive. It integrates easily with previous system. Pros Integrates with other Zoho apps, providing a comprehensive suite for sales, marketing, and customer support. Cons Offers limited features and lack some advanced features compared to other CRM solutions. Review Source JO Jafet O. Desarrollador full-stack Internet Used the software for: Less than 6 months ### "CRM potente y personalizable con conocimientos en desarrollo" January 6, 2025 5.0 Como desarrollador fue algo tedioso encontrar información sobre el desarrollo de extensiones, personalmente no encontré la información con claridad y facilidad, pero una vez das con lo que necesitas puede ser sencillo realizar muchas cosas Pros El echo de que parece ser muy robusto y bastante tolerante a fallos Cons Posiblemente sea el precio y el echo de que el entorno sandbox no me permite probar todos los componentes Review Source AG Amit G. IT Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "Why Zoho CRM is a Game-Changer - For Effective recruitment" June 6, 2024 4.0 It is a very powerful tool that enhances recruitment efficiency and effectiveness. It is useful to focus on building relationships with candidates. Pros It simplifies repetitive tasks, enhance candidate tracking, and improve communication, allowing me to focus more on building relationships and making quality hires. Cons I found it challenging to adapt certain features to fit the specific requirements of different roles and industries I was hiring for. Review Source VR Verified Reviewer Software Engineer Accounting Used the software for: Less than 6 months ### "My Zoho CRM Review" August 31, 2024 4.0 Great value for small to mid-sized businesses looking to improve their sales and customer management processes. Pros Affordable and customizable CRM with a wide range of features for managing customer relationships. Cons The user interface can be a bit cluttered, and there’s a learning curve for new users. Review Source AB Abdullah B. Solutions Architect Financial Services Used the software for: I used a free trial ### "Zoho seems really promising so far" September 16, 2024 4.0 Pros Easy and simple interface compared to other platforms. Cons So far nothing. Really liking the overall experience Review Source AD AKHIL D. IT SPECIALIST Financial Services Used the software for: 1-2 years ### "Flexible and Feature-Rich CRM with Room for Improvement" August 14, 2024 5.0 I found its customization options particularly beneficial, allowing me to tailor the system to fit specific workflows and processes. Pros I like most about Zoho CRM is its flexibility and customization options. Cons Zoho CRM is that its advanced features can have a steep learning curve, especially for new users or teams without technical expertise Review Source TS Tanveer S. Counsellor Education Management Used the software for: 1-2 years ### "Mastering Customer Relationships" June 1, 2024 5.0 As a business owner, I've had the pleasure of utilizing Zoho CRM to manage our customer relationships, and I'm thrilled to share my positive experience with this powerful platform. From the outset, Zoho CRM impressed me with its intuitive interface and user-friendly design. Navigating through the various features and modules was a breeze, even for someone like me who isn't particularly tech-savvy. The platform's sleek and modern aesthetics made it a pleasure to work with on a daily basis. Pros Zoho CRM offers robust automation tools that help users automate repetitive tasks, such as lead assignments, email follow-ups, and data entry. This automation improves efficiency and productivity. Cons Switching to Zoho CRM from another CRM system may pose challenges related to data migration and compatibility issues, particularly for businesses with large or complex datasets. Review Source MA Michael A. Clerical Warehousing Used the software for: Less than 6 months ### "I'LL PAY FOR A PLAN FOR ZOHO" October 25, 2024 5.0 Pros the affordability, this app for my phone was very user friendly Cons my plan has no AI feature and no option to use different integrations Review Source SK Satyam K. I am a retailer Retail Used the software for: I used a free trial ### "My review about zoho crm" September 5, 2024 5.0 My overall experience with Zoho CRM is quite positive. It’s a powerful and flexible tool that can adapt to various business needs. The customization options are extensive, allowing businesses to tailor the CRM to their specific processes and requirements. The integration capabilities are impressive, making it easier to connect with other tools and streamline workflows. Pros It offers features for sales automation, contact management, lead and pipeline tracking, and analytics. Cons Price is little bit more and it is too costly Review Source JM JORGE M. CEO Transportation/Trucking/Railroad Used the software for: 6-12 months ### "ZOHO CRM CUSTOMER MANAGEMENT" July 5, 2024 4.0 I have looked around, researched, and tried out a few CRM's. So far I made the decision to use Zoho as it fits our budget and has all the features we need at this point in our growth. Pros Able to manage clients and perform workflows and reminders of task for each client for different services. Cons Not so easy to navigate and use. I have a IT background so it is not to hard for me to navigate but for someone who is not too tech savvy, they will need some more time with training. Switched from [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) It did not have all the features we are needing to continue our growth. Review Source paz L. intern Health, Wellness and Fitness Used the software for: Less than 6 months ### "very convenient to use" September 5, 2024 5.0 Pros Gives an excellent solution for what we need Cons I wish there were more options to choose from. The ability to combine colors is important and sometimes in some parts of the interface it works less. The interface is suitable for new companies - the parameters for each subscription are a bit unclear at first Review Source SH Sarah H. Customer Experience Manager - Schools Sales E-Learning Used the software for: 1-2 years ### "Great stepping stone for a CRM." October 5, 2024 3.0 We kept stalling out in the the process of using the CRM. But, I'm so thankful for the stepping stone this CRM was. Pros This product was a great starting point for what our company needed. Cons It did not grow with us, nor did it really expand well with our needs. I could never quite make it fit for us---or demonstrate where we were. Review Source KK Karimunnisa K. Human Resource Executive Hospitality Used the software for: Less than 6 months ### "Overall Good " August 24, 2024 5.0 Pros \*Good Response \*immediate Help \*support friendly Cons \*The most hated part of Zoho is its Customer support , it is very pathetic and sometimes it is very glitchy which makes the CRM unusable \*Every time whenever we need a help, we have to download the link which they share through chat \*You get different answers from different customer representatives and the lack of an account manager is painful. App store is full of apps that barely work or aren't maintained. Review Source WE Wylan E. Contracts Specialist Legal Services Used the software for: 6-12 months ### "Zoho Review" October 5, 2024 5.0 Overall a pleasant and easy experience. Very user friendly Pros I like how simple and easy to use Zoho is Cons I don’t really have anything I dislike about the software Review Source IW Isaac W. Project Coordinator Biotechnology Used the software for: 6-12 months ### "Zoho Review" August 28, 2024 3.0 Good. Although it is not functionally as advanced compared to competitors, it gets the job done, and it cost effective. Pros There is a Zoho comparable software for each application compared to Microsoft or Google. I enjoy the suite of apps offered. Cons I find the UI/UX lagging behind Microsoft and Google, additionally I find it less "smart" compared to competitor applications. Review Source FV Felipe V. Sales Exec Events Services Used the software for: Less than 6 months ### "A good place to keep your sales!" September 3, 2024 4.0 Pros It is a great place to mantain your deals and feed the information Cons The UI is not superb, actually is a bit old fashioned, but works Review Source Avisek C. Operation Head Apparel & Fashion Used the software for: 1-2 years ### "Advanced Online CRM Software " February 27, 2024 4.0 Overall Zoho CRM is quite helpful and advanced software for any company. It can use any staff of a company who knows computer operating, no need for any special training. Pros The sales and purchase - accounting parts of the software is very helpful. Its very easy to use. And its a online base software so we can use the software multiple computer on multiple places. Cons Production monitoring process for a company of this software are not so updated and its quite complicated in use. Review Source Shubhrant D. CyberSecurity Analyst Information Technology and Services Used the software for: 1-2 years ### "A Guide for Streamlining Customer Service Operations.Increasing Revenue and Improving Customer Connections." February 17, 2024 5.0 Its really great software to use, oho CRM's outstanding connectivity features make it even more beneficial by enabling users to connect to a wide range of third-party programs and services with automation. Pros Zoho CRM is a dependable and user-friendly customer relationship management solution with many great features. One of its primary benefits is its layout, which is easy to use and encourages customers to get started right away. Due to the platform's high degree of adaptability, businesses may quickly connect CRM with particular requirements and procedures. Zoho CRM's outstanding connectivity features make it even more beneficial by enabling users to connect to a wide range of third-party programs and services. Automation functions streamline repetitive operations and workflows, increasing the efficiency and consistency of organizational procedures. Cons While Zoho CRM's wide range of customization options make it very adaptable, they can also add to its complexity and overwhelm customers who need a simpler solution. Although Zoho CRM has the ability to integrate with many third-party programs, some customers have reported difficulties doing so, which can occasionally cause compatibility problems. Furthermore, even if the automation tools are strong, individuals lacking advanced technical knowledge may find it difficult to develop complicated automation workflows since it may demand a deeper grasp of the system. Review Source TO TEMITAYO O. Salesforce Developer Information Technology and Services Used the software for: Less than 6 months ### "Zoho CRM: The All-in-One Sales and Marketing Solution" August 14, 2024 5.0 Zoho CRM has helped us streamline our sales process and improve customer engagement. Pros The robust sales and marketing automation features Cons The user interface can be a bit cluttered. Review Source FZ Fitri Z. Agent Real Estate Used the software for: Less than 6 months ### "ZOHO CRM best alternative for Pipedrive CRM" September 27, 2024 4.0 Good, need about few months to conclude the experience Pros Most apps already covered by ZOHO in terms of business needs Cons Pricing increase, maybe they can lower the price Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Pipedrive price hike and some of the plans enormous pricing Review Source JL Joana L. Chat Sales Support Hospital & Health Care Used the software for: 1-2 years ### "Zoho User Review" May 23, 2024 5.0 Over all used is very smooth, no lags and bugs, no hassle when it comes to navigating and inputting details. Pros It is very easy to navigate with, no hassle, no lag, no bugs, easy to put information and details. Cons Using it for a while now I do not have any least like on the whole product because it is very easy to use and navigate. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.