--- title: "Page 10 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 10 - Is Zoho CRM the right CRM solution for you? Explore 7007 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/155928/Zoho-CRM/reviews/?page=10" page_type: "reviews" language: "en" publication_date: "2026-10-08" --- Zoho CRM 4.3 (7007) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 8th, 2026 # Page 10 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 226-250 of 7007 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Patrick W. SOFTWARE DEVELOPER Commercial Real Estate Used the software for: I used a free trial ### "The Perfect Solution - Zoho CRM" July 8, 2023 5.0 So far so good.I think and felt we as an organisation we should go ablast and start using the crm for the organisation right away Pros Lead management and Email campaigns- The CRM has a beautifully made interface to allow one easily track lead right from the day they are captured to closing the deal.With the best ways to offfer appealing responses and campaigns to them Cons Tracking last login and staff is i think can be a better improvement Review Source LE Lily E. Sales Manager Environmental Services Used the software for: 1-2 years ### "Streamlined Access and Tracking: A Solid CRM Experience" November 1, 2024 5.0 My overall experience was good in all aspects that the app offers Pros I like the easy access to a database with specific notes for client prospecting, as well as the ability to track activities, both for progress in closing sales and for existing customers Cons Accessing contacts by point of contact sometimes seemed confusing to me Review Source TS Tanveer S. Counsellor Education Management Used the software for: 1-2 years ### "Mastering Customer Relationships" June 1, 2024 5.0 As a business owner, I've had the pleasure of utilizing Zoho CRM to manage our customer relationships, and I'm thrilled to share my positive experience with this powerful platform. From the outset, Zoho CRM impressed me with its intuitive interface and user-friendly design. Navigating through the various features and modules was a breeze, even for someone like me who isn't particularly tech-savvy. The platform's sleek and modern aesthetics made it a pleasure to work with on a daily basis. Pros Zoho CRM offers robust automation tools that help users automate repetitive tasks, such as lead assignments, email follow-ups, and data entry. This automation improves efficiency and productivity. Cons Switching to Zoho CRM from another CRM system may pose challenges related to data migration and compatibility issues, particularly for businesses with large or complex datasets. Review Source EH Ed H. Studio Owner Photography Used the software for: 2+ years ### "The Backbone of My Business" December 15, 2023 4.0 Pros As a Zoho One user, I love the combination of more than a dozen business tools that I've used in pieces before. Now, they are all connected and integrated. The list of functionality and critical features is so long... This is truly the backbone of my photography studio. I thought I'd just get a CRM but with the automation and interconnection between the suite components, I just dove in! Cons The main gripe comes with the slow implementation of some bug fixes and shortcomings. The forums are filled with users' requests for some of the industry-standard features, to which we keep hearing "in progress" or "no timeline". Some of such discussions take months and even years... It could be that the company bit more than it could chew, as the resources on some projects surely run thin, while other projects thrive. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Costs and breadth of services. Zoho is unbelievably affordable for the smallest of businesses, offering all they need. Review Source VR Verified Reviewer Recruitment Specialist Hospital & Health Care Used the software for: 2+ years ### "Zoho CRM Missing the Relationship in CRM " July 14, 2024 1.0 Frustrating at best. If you like hitting your head against a wall time and time again to see if you could possibly make something work - this may be your platform. I swear if I hear "sorry for the inconvenience" one more time after it took 4 weeks to resolve an issue - that has never been resolved I will scream. This last issue is why I am actively looking for a new CRM / ATS Manager - my contract expires in September and will not be renewed. Pros I liked the ZOHO ONE package, having everything in one place. What I ended up with after 5 years is a system that held data I couldn't use and what I could possibly use, there were such limitations it was impossible. Cons They keep re-inventing the wheel without making sure they have their products solid, this has resulted in a proverbial "dogs breakfast" of apps that don't relate properly rendering ZOHO just a waste of time and money Reason for choosing Zoho CRM I loved the idea of having everything in one place CRM/ATS/Website etc. What I actually got was really none of this. Review Source CC Chester C. Admin staff E-Learning Used the software for: Less than 6 months ### "Zoho CRM: The Ultimate Companion for My Business Success" October 31, 2023 5.0 My overall experience with Zoho CRM has been overwhelmingly positive. This tool has become an indispensable asset in my coaching business journey. It empowers me to efficiently manage leads, nurture client relationships, and streamline my operations. The user-friendly interface, robust customization options, and automation features have significantly improved my workflow, allowing me to focus on what I'm truly passionate about—coaching and course creation. While there are some minor drawbacks, they are easily overshadowed by the benefits Zoho CRM brings to the table. It's more than just software; it's a partner in my mission to spread positivity and achieve my goals. Highly recommended for everyone. Pros What I like most about Zoho CRM is how it empowers me to create an exceptional coaching experience. The user-friendly interface, customizable features, and seamless automation are a game-changer. It allows me to focus on what I'm passionate about—coaching and course creation—while it efficiently handles tasks like lead management, email marketing, and contact organization. Zoho CRM is more than just a tool; it's my partner in spreading positivity and achieving my goals. Cons While Zoho CRM offers fantastic benefits, I have encountered a few drawbacks. The learning curve for advanced features can be a bit steep, and sometimes, the system's performance may lag during high usage periods. Additionally, the pricing can add up if you require advanced customization or need to scale up. However, these issues are far outweighed by the numerous advantages it provides for my coaching business, making Zoho CRM an essential tool in my journey to success. Review Source VR Verified Reviewer administración y servicio al cliente Alternative Medicine Used the software for: 1-2 years ### "Zoho CRM te permite gestionar tu empresa de manera fácil y efectiba" May 8, 2023 5.0 Es una herramienta que me ha encantado, me parece amigable, se personaliza muy fácilmente, ayuda a medir el rendimiento en la empresa, se ajusta a tus necesidades, permite automatizaciones, fácil acceso a correo, bases de datos Pros Es una plataforma muy amigable y fácil de personalizar según las necesidades de cada empresa. Las automatizaciones realizan tareas administrativas y esto nos permite ahorrar tiempo. Tenemos fácil acceso a la base de datos de clientes llevamos registro de las ventas, los pedidos. También permite una fácil comunicación con proveedores, envío de documentos a pacientes, comunicación interna y mucho más Cons Se cae muy seguido el sistema o entra en actualizaciones Review Source amit S. Team Lead Program Development Used the software for: 6-12 months ### "Reliable Business Email" November 9, 2024 5.0 It is a reliable option for businesses looking for a professional email solution without much hassle. Pros I set it up for our small business, and it was easy to manage multiple accounts. It kept our work emails separate and more secure than regular email providers. Cons The mobile app is sometimes slow to sync new emails. Review Source Christopher G. Owner Consumer Goods Used the software for: 6-12 months ### "Customize Your Experience " April 6, 2024 5.0 Overall I would rate the Zoho a 4.5/5 stars. Other than the visual appearance I'm all in! Pros What I like the most about Zoho is the customization available to completely make it your own. You have TONS of different Zoho Apps and Services you can integrate into your Zoho Dashboard that cover almost anything you can think of business related across all different departments. The part that I liked best is how Zoho is extremely user friendly and it's base functions can serve all your needs, but for those more advanced CRM fanatics Zoho really does pack a punch with extremely advanced features available to truly make it your own! Cons The biggest thing I don't like about Zoho is the visual appearance of the users interface. In my option it looks very outdated which gives the appearance initially that it is not capable of much. I think it is something that definitely needs an upgrade. Review Source Sanjay S. Business Development Manager Information Technology and Services Used the software for: 1-2 years ### "Great CRM!" November 10, 2023 5.0 Amazing product and a great experience. I was also very happy to see the analytics that pointed me in the right direction for next steps Pros I love the features and that it integrates perfectly into other zoho applications for a central management experience Cons Setting up SIP calling was a little challenging. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Better range of features Intergration into full zoho suite Review Source OA Okan A. Director Construction Used the software for: Less than 6 months ### "Dishonest People, wont honor the refund and dodge time passing tactis." October 31, 2024 1.0 Dishonest people, They just wasted time tool 3 weeks to respond and than told me it was passed due. if it wasn't upfront 1 year payment i would move my company, i will probably move to somewhere else as soon as times up. Pros marketplace has lots of integration options Cons too much tabs, unnessary steps, untrained support staff don't know much and always have to refer to somebody else. One of them accepted to honor refund as per their terms and condition within 30 days, and then wasted 3 weeks to response only to be told it is passed the 30 days. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Zoho CRM only reason was easier sms integration with too many integrations available Review Source Moises R. Sales Manger Transportation/Trucking/Railroad Used the software for: 2+ years ### "Fácil de configurar y personalizar." August 25, 2024 5.0 Pros Pues tuve la oportunidad de integrarlo desde 0 cuando estaba de sales manager en una app de delivery y siento que lo que me agrada más es su facilidad de personalización y adaptabilidad a los modelos de negocios. Cons Diría que algo que limita un poco su usabilidad en términos de integración por API con otras herramientas es que muchas de estas son exclusivas de Zoho y por lo tanto son más especializadas, en unos casos incluso están en fase beta. Alternatives considered [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[Odoo](https://www.capterra.com/p/135618/Odoo/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) Reason for choosing Zoho CRM Por sus costos y por los beneficios ofrecidos en este caso por el tercero que nos ayudó con la integración, el acompañamiento de ellos y que entendían nuestro modelo de negocio. Review Source LH Louise H. Front Office Manager Hospitality Used the software for: 2+ years ### "Zoho CRM is an intuitive and handy tool for maintaining excellent customer relationships." September 26, 2024 5.0 As crucial as they are, maintaining healthy customers relationships wasn't always easy for us up until we employed Zoho CRM to assist us. It has helped us to have a free space to interact with our customers which has seen us build very healthy relationships with them. More to just communicating, Zoho CRM allows us to manage our customers information with ease. Pros The automation workflows in Zoho CRM which are making our daily routine tasks less efforts and time demanding and more precise. The contact management that help us keep our customer information well organized. The customer communication features which allows us to interact freely with our customers at any time. Zoho CRM reporting and analytics features which are keeping us on the lookout for the ways to improve our customer relationships. Cons We have not had any major drawbacks from Zoho CRM. Review Source Kalpana A. Operations Information Technology and Services Used the software for: 2+ years ### "Excellent customizable CRM with great features - Value for Money!" May 10, 2023 4.0 For the price point, this is a great CRM with unique features. Highly recommend this for any business who are new to CRM and are looking to expand Pros 1\. Its straightforward and easy to setup2. Ease of use for a new user3. Integration features available with other Zoho products4. The new design system of canvas for designing the CRM layouts Cons 1\. The interface is pretty basic. The user experience can be enhanced with a revamp to the look of the product. Review Source Hemant A. Data Analyst Computer Software Used the software for: 6-12 months ### "Zoho CRM: The Ultimate CRM Revolution for Modern Enterprises" August 7, 2024 4.0 Overall, Zoho CRM is a powerful CRM solution that has helped me in scaling business. Its rich features and strong integration capabilities have made it an essential part of my business operations. The customer support and complexity of implementation can be significant considerations but the benefits far outweigh these concerns. Pros Zoho CRM provides a comprehensive and flexible customer relationship management solution that has significantly streamlined my business process. It has a user-friendly interface that can be easily configured with easy accessibility to all information with simple clicks. Zoho offers a lot of customization options ,this ability to customize it to your needs makes it much easier to slot into your existing processes. It helps me to create various dashboards stats and see how their performance is for a particular time duration. Also a thing that i like about zoho is that it integrates seamlessly with a wide range of third-party applications which allows us to connect various systems and helps in enhancing overall productivity. Cons So far, I don't have any dislike about Zoho CRM but a thing i would like to add on is that some features are not easy to implement it requires some time and learning, which could be a challenge for new users and businesses with limited resources. Also the free and lower-tier plans offer basic functionality, which might not be sufficient for growing businesses. Review Source VR Verified Reviewer Senior Consultant Team Lead Information Technology and Services Used the software for: 2+ years ### "I Will Tell You The Truth About Zoho CRM." December 4, 2022 5.0 Pros Along with integrated mail templates, the daily email limit, contact management, invoice management, and much more, I get to use the CRM. It is best for a company or organisation to maintain the centralization process for documentation since it is simple to use, data-transferring, and efficient. With Zoho, there are many customization possibilities accessible. You may add extensions and integrations to the Zoho Marketplace to improve a variety of aspects of your company, including productivity, sales, and financial management. Cons I don't have any dislike or least favorite about this software. Review Source Kimstone P. Senior Retail Manger Consumer Services Used the software for: 2+ years ### "A snapshop of Zoho CRM" May 7, 2023 5.0 It is a great tool , with ease of use , definitely recommend it . Pros Its Ease of use ,user friendly interface, easy to integrate with other softwares.A great tool to tracking all your socials dm responses for facebook, Twitter , Email and whats app.Allows you schedule your social posts to be published when convenient for your business as well as when you have high traffic on your account.Ability to classifying issues and ability to create different views/dashboards and assign specific individual's with in same department so each user can focus on a particular task.Tasks and Macros that serves as as reminder of task you need to complete.Ease of getting reports , Cons Instagram DMs to also be integrated in Zoho,Whats app chat log report to also be among the reports someone can generate to help see how fast the agents are replying to chats. Review Source VR Verified Reviewer Partner Education Management Used the software for: 2+ years ### "Robust, Flexible CRM but does not intergrate with Getresponse Email marketing" June 29, 2022 5.0 Overall 9/10 Pros 1\. Depth of customer record management 2. Customization flexibility 3. Makes it easy to delegate and monitor sales force performance at various levels Cons does not integrate with Getresponse. Pl. check for integration if you use a separate email marketing service Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Basis prior history and comfort with zoho. It meets almost all requirements feasibly Review Source Mohamed E. Compliance Analyst Consumer Services Used the software for: 6-12 months ### "THe best integrated CRM platform for increasing leads" December 7, 2021 5.0 Overall experience with Zoho CRM is good having digital campaigns performance and collaborate with sales and mar6and customers satisfactions and accounts in one place , Its one of the best CRM I deals with Pros The best thing in Zoho CRM that it can be easily integrated with alot of another products and the ease of access and usage ,Mobile app is something good for saving sales team time and gives more flexibility, Zoho CRM emphasis on increasing customer leads and accelerating the sales and measuring the sales team performance Cons In the beginning we need some time to customize all the features but after customisation it becomes more easier and we need extra support for Zoho customer services Switched from [Scoro](https://www.capterra.com/p/142042/Scoro/) Zoho interface and ease of usage and pricing Review Source GV Gerardo V. Product Manager Information Technology and Services Used the software for: 2+ years ### "A CRM that allows you integrate so many tools" May 15, 2022 4.0 It is so usefull and power tool to have all the customer/contact/lead/opportunities/meetings/tasks/calls and everything you need in one place. All with a chonological order. Pros The easy integration with other Zoho and 3rd party softwares. Cons Your logon email must be the same for all the Zoho softwares that you want to use, if you have a logged session for your CRM using the email "person@company.com" and you want to use other Zoho's software like ServiceDesk Plus Cloud (in example) it must be the same email logon to work on the same web browser. Review Source LC Liza C. HR Officer Renewables & Environment Used the software for: 2+ years ### "An integrated solution that suits everyone to properly organize relationships with customers" June 15, 2022 5.0 Zoho CRM helped us organize everything related to our customers' contact data, contracts and documents in one place, and also enabled us to schedule the sending of appropriate offers to them at different times and within a specific time frame, and indeed, automation helped us enhance the confidence of existing customers and attract new customers as well. Pros I like the simplicity and ease of use that Zoho CRM offers us, as it enables us to create folders for all our clients as well as organize records with their data and requests as well as save all documents and archive email and transactions made by our team and between them. I love how Zoho CRM filters customers by suggested topic, which makes it easy to create lists of important information about a specific group of customers based on their specialties or interests, so that our team can reach them quickly and offer tailored offers. I like how easy it is to customize it to automatically send emails to a group of clients, and I like the fact that Zoho CRM integrates multiple communication methods easily, such as WhatsApp, so that we can also send messages and links to customers and also we can receive customer requests and inquiries and respond to them in the same way. It is great to find all the records related to customer inquiries and requests, as well as the date they were referred to the relevant team member, as well as the results that were reached in one place in an organized manner. Cons I love the fact that Zoho CRM has no unpleasantness, as it is simple, easy to use, low cost, and integrates strongly with email and social media platforms easily, which makes it a suitable choice for all needs. Review Source fA fatima A. freelancer translator Translation and Localization Used the software for: I used a free trial ### "Zoho "Your Mastermind"" December 27, 2021 5.0 Zoho is one of the best options for customer relationship management software in the market. the ZOHO CRM works for different organizations. it fits different goals and projects. it will be always my first choice. Pros the advantages of Zoho are countless. It is super easy to set up, use, flexible and provides video guides. the different pricing system is incredible. there is the free edition where one finds no obligations and no costs. moreover, Zoho has great customer service . Cons zoho's advantages and pros outweigh any of the cons and disadvantages. Review Source Avisek C. Operation Head Apparel & Fashion Used the software for: 1-2 years ### "Advanced Online CRM Software " February 27, 2024 4.0 Overall Zoho CRM is quite helpful and advanced software for any company. It can use any staff of a company who knows computer operating, no need for any special training. Pros The sales and purchase - accounting parts of the software is very helpful. Its very easy to use. And its a online base software so we can use the software multiple computer on multiple places. Cons Production monitoring process for a company of this software are not so updated and its quite complicated in use. Review Source Aminuddin B. Information Technology Manager Telecommunications Used the software for: 2+ years ### "The best CRM we have use" January 29, 2021 5.0 Zoho CRM help us to easily managing our customer support and interaction with customer. It is so easy to learn all the features and has help us managing leads coming from the marketing funnel. Pros Zoho CRM is cloud based platform, which mean it can be access from any device with internet connection. Managing a customer relationship tools like emails, quick chat, bot chat, sales call, marketing funnel and social media is very possible with Zoho CRM and the tools is well build with no problem to integrate it with third part service. Cons The are some bugs and glitches that are still not fixed. Sometimes, i can even login to the platform and keep showing an error for the Captcha. Other than that, the email template that are provided is difficult to edit and not many option to customized it. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Review Source MC Marc C. Commercial Photographer: Google Street View | Trusted Photography Used the software for: 1-2 years ### "Becoming Best of Breed" May 5, 2018 4.0 Pros Overall, Zoho's CRM is about as robust as I've seen. It has a crazy amount of connectivity with other Zoho apps and integrates really well with G-suite apps too. Of all the CRMs I've tested, and I've tested dozens for at least 4 business models, Zoho seems to be the most flexible and cross-vertical friendly. There's plenty of competition and many that are designed for specific types of businesses, but what I'm finding is that just about any type of business (i.e. project management, online or web-based business, consulting, marketing, photography, etc) it can be customised to fit very well. You do have to be ready to put the time to set up your business though and that's true for any CRM. Yes, maybe some are a bit easier and faster, but if you're like me and like to bolt on new services, you'll appreciate that Zoho is likely going to still work for you, meaning less time having to start all over again. Cons So here are the things you have to remember when choosing Zoho. Go for Zoho One! It's worth it to get all the other apps for the difference in cost. Chances are, you'll spend a lot less by staying with Zoho and dumping all the other API'd apps that Zoho can already handle. Another thing that you have to be aware of is that their service and support can be excellent, but that depends on the rep you get at the other end of the line. My advice is to be very thorough in explaining your request and don't let them start solving issues until you know for sure they really understand what you want. Another issue is that they don't support on weekends. For many that may not be an issue, but when you live and work in a time zone or business area that needs that, time to solve issues and not get in the way of daily work, that may matter to you. But overall, I can say that from the time I started using Zoho's suite, their customer support has improved vastly! You will also find you have the need to figure out some workarounds on issues that are core to your business. Sometimes things can be customised, but not always. For example, it's a pain to have it set up for people or contacts who are associated with multiple businesses, something that's rather common in my space. Again, if you get the right technical help, you can solve issues like these. Their documentation and help videos are just OK at best. I find them very confusing and too technical at times, and I'm a pretty technical person, so once again, this means you'll be depending on their support team and you'll want to be ultra clear on what you want to accomplish. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.