# Page 100 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 100 - Is Zoho CRM the right CRM solution for you? Explore 6972 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6972) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 100 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 2476-2500 of 6972 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Marketing Manager and Executive Assistant Publishing Used the software for: 1-2 years ### "Zoho CRM" April 10, 2019 3.0 Pros I love what you get out of the software for the cost. It has great value! Cons It's not quite as clean and easy to use as other CRMs I have used. Review Source VR Verified Reviewer Sales Used the software for: Less than 6 months ### "Great service with questions" February 27, 2018 4.0 Organization, simplified workflows. But I know I could do more if I had better training on the entire Zoho suite. Pros What i like best is that it allows me to organize my day and view it all in one place. I like the ability to track deals and quotes within the system and also automation is a key value to me. Cons What i do not enjoy is my inability to simply view contacts in a list mode with the fields I use and actually make changes to those fields in that view. Second, you have to re-enter data from one module to another manually. Even the standard Zoho fields do not autofill between modules. So if you place address in a lead, you have to re-enter address in a deal. Review Source VR Verified Reviewer Co-Founder Used the software for: 1-2 years ### "Extremely flexible, and awesome support!" February 18, 2018 5.0 Pros is one of the most flexible cloud products I have used so far. Extremely customizable and easy to automate processes and workflows to meet even the most custom requests! They also have great support by phone and chat, extremely available. Cons There is not much to not like to be honest, when I hit technical limitations when trying to setup advanced customizations the support takes our requests into consideration and often improves or adds support for the missing functionality. Review Source PS Peter S. Manager Wholesale Used the software for: 6-12 months ### "Zoho CRM is worth to use" January 12, 2021 5.0 Pros I enjoy to use because this software is perfect. Cons Customer management, relationship management. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source Renato B. CEO Mechanical or Industrial Engineering Used the software for: 6-12 months ### "A good CRM for a small scale leads sales team" May 14, 2021 4.0 It's a very easy to use CRM and helped us to start our salesteam to organize the sales process, with the high scaling of our business it became hard and messy to use it, wich made us change to another and more complete (and expensive CRM) Pros Easy to use and teach other how to use it, the best thing about is that it's free for a small number of users so it's great for small business with a low budget, besides the fact that is a pretty complete CRM. Cons The were only two things that bothered me in , the first one is that is pretty easy to duplicate contacts in the funnel if you don't pay attention the second one is that if you have a greater amount of leads there are better CRM. Review Source Danielle S. Graphic Designer Design Used the software for: 1-2 years ### "Recommended several times" July 24, 2019 4.0 I love that it gave step by step instructions on how to set everything up. Makes it easy to collaborate with co-workers. Pros Zoho works well with large organizations. There have been many businesses I recommended to based on all it offers Cons The look of Zoho isn't very appealing for a corporate look Reason for choosing Zoho CRM The price of the service was affordable. Switched from [Sortd for Sales](https://www.capterra.com/p/167781/Sortd-for-Sales/) They up their price Review Source JC John C. Sales Medical Practice Used the software for: 6-12 months ### "Just another CRM" December 5, 2019 3.0 Overall solid CRM, not a great CRM, but not horrible either. It does everything you need. At times it's a bit clunky to get around and accomplish certain tasks. Over all, I felt it's worth the money you spend, but you're not going to the same peformance as some other CRMs like SalesForce. Pros This is a fairly inexepensive CRM with plenty of features. It integrates with Google pretty well, (maybe with the exception of Google Voice). It also integrates with MS Office (outlook). This is definitely not SalesForce or Sugar, but a solid CRM Cons It seemed pretty clunky to get around. Setiting up workflows was fairly limited in what you can do, and not as intuitive as I would like. It also felt buggy, and the reports feature could stand improving. Review Source VR Verified Reviewer Manager, Business Analyst/Portfolio Lead ( Account - Security and Infrastructure Practice) Computer Software Used the software for: 1-2 years ### "Affordable CRM" December 16, 2018 4.0 Pros Easy set up and excellent customer service experience Cons Some of the configuration is complicated specially when transitioning from other CRMs Review Source Indraneel R. CEO and Co-Founder Computer Software Used the software for: 2+ years ### "Good Platform which covers the fulls sales and marketing cycle" November 26, 2018 5.0 I have used Zoho for defining and facilitating my initial sales process on a startup point and and I found it easy to manage and track communication with clients Pros \- Easy user interface - Very intuitive for beginners to defines sales process - Easy interfacing with other products in the platform Cons \- Not good for large organisation - Less capability to handle sales process Review Source VR Verified Reviewer Social work Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Could be better" November 21, 2018 3.0 Pros The Emails are easy to read and access. Cons The software is easy to be hacked. At times has issues of accessing emails and sorting things out. Review Source OE Oliver E. CEO E-Learning Used the software for: 1-2 years ### "Buggy and unintuitive" August 25, 2022 3.0 Pros The ability to change currencies for billing can be useful with cross border clients Cons Annoying log in system, poor user interface and lots of redundant features Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Wave Accounting no longer supported EU businesses Review Source Jignesh P. ceo Design Used the software for: 1-2 years ### "Best tool for Lead Management and Automation" September 7, 2018 5.0 awesome Pros supports automation from web forms to any third party tools Cons sometimes gives a tough time to get the leads or integration in right way Review Source VR Verified Reviewer Student Music Used the software for: 1-2 years ### "Zoho CRM Review" March 19, 2019 3.0 Although the product is useful and adaptable and therefore has good compatibility to many different workspace platforms, the convoluted customer service is a total deterrent from my willingness to recommend the product to others. Pros I loved all that you got for a good price! Four different versions are included that make your experience very adaptable to workers. Cons The calendar has many dysfunctions, as well as their email searching and sharing system, and the customer service is geared to drive you in circles rather than truly address the issue and fix the problem. Review Source VR Verified Reviewer Overnight Cashier Retail Used the software for: 1-2 years ### "Great product!" February 25, 2021 4.0 has helped the company manage our customer support. Pros I liked that the is a cloud based platform, which it makes it available to be used by any device with internet access. Cons There are a few glitches and bugs that need to be fixed. The captcha when I login doesn't seem to work a lot of times. Review Source Muhammad U. Implementation and Support Specialist Information Technology and Services Used the software for: 6-12 months ### "Zoho for Logging Time " November 5, 2020 5.0 The best CRM I have ever used specially for the time sheets feature to log the working hours with each detail which provides clear picture to my upper management to analyze my work Pros Its GUI and its calender view to trace th work acccurately Cons Missing project management which can be a good addition Review Source ali M. accounting Accounting Used the software for: Less than 6 months ### "Zoho CRM best for client management." September 9, 2022 5.0 so far good with managing clients. Pros everything available under one roof Cons perfect sorware for all business need Review Source VR Verified Reviewer Sales Coordinator Real Estate Used the software for: 6-12 months ### "Don't bother with Zoho if you're looking for a CRM for your business" February 12, 2019 1.0 Pros Can't say there was much I liked about Zoho. It kept the information all in one place, that's about it really! Cons Poor features, hard to set up and reporting capabilities are less than optimal! I would definitely opt for an alternative -- there is a few of them out there, some free, some not. Review Source Ian S. President Used the software for: 2+ years ### "A lite version of Salesforce" June 29, 2018 4.0 Pros I was a Salesforce Admin at a previous company. Zoho has most of the basic features without the big price tag. It is highly customizable and can cover a wide range of small business CRM needs. Cons Setup can be intensive but is worth the time to get it customized to an individual business's needs. It lacks very in-depth features. Review Source MN Masa N. owner Consumer Services Used the software for: 2+ years ### "ZOHO just works!" July 19, 2019 5.0 Pros The CRM that ZOHO offers is really good. It's not confusing to use and is very much intuitive to what a work flow should look like. Cons It's a bit pricey for my needs but I am a smaller shop so I don't need as many features Review Source KM Keith M. President Automotive Used the software for: 1-2 years ### "Zoho" November 12, 2019 5.0 The system keeps all of my sales teams appointments and touches up to date. It is easy for me to look at our current client list and see what we are doing for them, as well as see what we have coming down the prospective pipeline. Pros My sales team uses the free version of this software and they really like the ease of use. I am sure that as we grow, we will have to purchase the 'Premium" offering of the software, but until then, the version that we have is jest great. Cons There really isn't anything that we do not like about this software. It meets all of our requirements. Review Source Habibullah A. Junior IT Analyst Information Services Used the software for: 1-2 years ### "Pretty good for Ticketing Management" August 21, 2018 5.0 Pros This is a good propriety software for Ticket management. Cons There is no option to successfully remove user, thus making it hard to do so. Review Source Gourav M. Software Engineer Human Resources Used the software for: 6-12 months ### "An affordable CRM" January 17, 2019 4.0 We're quite happy as it's the first CRM with which learned a lot and the best thing is it's quite affordable. Pros It's quite affordable and lightweight CRM with all the essential features and tools need to run a business. Cons We're just concerned about the contact management limits which isn't good for any B2C+B2B company. Review Source EV Edwin V. VP business development Computer Software Used the software for: 2+ years ### "Very good software, but a few extensions are needed" November 10, 2018 4.0 Very good Pros \* Flexibility, Google email integration, make your own modules (N:M) relation, broadness of the modules and apps Cons \* connection between quotes and products is pretty weak \* export of data/API is weak. Export of notes is horrible \* reporting is weak. I can't answser questions like: for which accounts (including all connected modules has the account owner not put notes in the system \* Not weak, but just a request, I would like to show information from module A in module B if they are linked. e.g. show the city of the account in the potentials module Review Source NG Nicole G. Dentist Medical Practice Used the software for: 2+ years ### "Zoho User" February 20, 2020 5.0 Zoho has allowed me to have a professional email address and allowed employees within the office to also have personalized email address set up. Pros What I like most about the zoho software is that I can have a customized email address that utilizes my domain name. Cons What I like least about the software is the ease of use. I sometimes get confused with the layout and cannot find what I am looking for. Review Source Lenee K. Recruiter Mining & Metals Used the software for: 1-2 years ### "Zoho CRM the right fit" August 26, 2019 4.0 It has been the Great CRM tool. It gives effective services with the ease of use. Pros is an online Customer Relationship Management (CRM) program that provides me with features for managing my sales, marketing & support in one platform. It works well despite of if you're a small business, an industrialist, or large enterprise. Cons I cannot see my screen of clients at a glance as it only shows few at a time. There is need to add quick option for adding custom made reports, more easily by links in dashboards for easy and quick access. 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