# Page 11 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 251-275 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Sara S. Managing director Staffing and Recruiting Used the software for: I used a free trial ### "Highly recommended " November 11, 2024 5.0 Pros I have not used it yet but my mentor suggested to use it. My major competitors in the recruitment business is using this CRM , definitely it provides excellent service Cons Cannot tell anything at the moment. But as a start up business I would be happy to have few months of free trial Review Source SG Steven G. Production Supervisor Insurance Used the software for: 2+ years ### "Fantastic For Employee Tracking And Performance " June 3, 2024 5.0 Overall it's such a versatile and amazing program, I feel it's a must have for any business large or small!! We don't use the sales tracking and such often, but I know from friends in other fields that is yet another amazing feature of zoho! Pros We mainly use Zoho to track employee performance. It is wonder in that regard! It's insanely easy to send coaching emails from within zoho itself directly to our contact center representative. It is equally successful at tracking PIP, Coaching, attendance, calls and meetings. We also use it to track employee attendance with ease. Cons My biggest complaint is both a blessing and curse. They constantly update, which is fantastic! But some of those updates removed features I enjoyed using. Review Source SJ Shardai J. Healthcare Recruiter Staffing and Recruiting Used the software for: Less than 6 months ### "Zoho CRM review" August 5, 2024 5.0 My overall experience is pretty fair as of now. I am not tech savy and this CRM is simple Pros user friendly. easy to teach others, not complex at all Cons I have no complaints about Zoho thus far Review Source Saul A. C. Senior Marketing Manager Banking Used the software for: 2+ years ### "Improve your business efficiency with CRM by Zoho " March 26, 2024 4.0 In my organization, we use CRM software by Zoho to effectively manage customer relationships. CRM by Zoho is an effective tool to improve efficiency in customer management and sales processes. Although it has some minor limitations, its ease of use and affordability make it a great option for businesses looking for a robust and affordable CRM solution. Pros I like this software because it addresses business problems such as the lack of organization in customer management, sales and marketing tracking, and the need for a centralized database. The scope of its use case includes contact management, custom reporting, and sales process automation. Cons Some minor drawbacks of the software include the lack of advanced reporting features, the learning curve for beginner users, and the limited customization capabilities compared to other CRM systems. Review Source DT Daniel T. CEO Internet Used the software for: I used a free trial ### "CRM for SaaS Business" September 2, 2024 5.0 great tools, does exactly what I need to manage my leads Pros great platform and support, workflows and customization of fields Cons none, zoho des everything I need it to do for my business Review Source NM Nuzhat M. OWNER Health, Wellness and Fitness Used the software for: I used a free trial ### "CRM Review" March 11, 2025 2.0 Pros Nice experience with the app is good , understand Review Source DO Douglas O. Exit Consultant Legal Services Used the software for: 6-12 months ### "Most simple CRM to use " June 21, 2024 5.0 My overall experience with zoho as a CRM I would say I would give it a 8.5 out of a best 10 Pros I think the simplicity of the CRM is one of my favorite things as well as how organized it is Cons Sometimes the email notification you get if the email has been read by the lead can be delayed Review Source BT Bodamer T. Foreign Language and Localization Administrator Translation and Localization Used the software for: 2+ years ### "A rewarding CRM tool to keep tabs with customers." June 11, 2024 5.0 Our overall experience with Zoho CRM has been very streamlined. We have not had any setbacks and it has helped us keep our customers happy with our consistent engagements. Pros Zoho CRM makes it so easy for us to talk and and engage with our customers. It uses efficient work automation tools which saves us time and speed up our responses to customer requests. Offers outstanding analytical tools that provides us with insightful reports to help us understand and improve our customer engagements. Cons Zoho CRM does its job so well and we have not had any cons. Everything is in good shape. Review Source VR Verified Reviewer Administrador Computer Software Used the software for: I used a free trial ### "Zoho un software muy importante" July 5, 2024 5.0 muy buena, aprendí muchas cosas como generar campañas con grupos de leads Pros la manera que gestiona la relación con sus clientes Cons no hay nada que no me gusto en particular Review Source ZK Zandrea K. Project Coordinator Marketing and Advertising Used the software for: I used a free trial ### "In Trial At The Moment" July 18, 2024 3.0 I am in testing phase at the moment and do not have a full review. Pros The cost is the best feature and talked about item for this product. Cons There is a bit of a learning curve with this product. Reason for choosing Zoho CRM The cost so far is more compatible with a small team. Review Source JS Jessica S. Patient Advocate Pharmaceuticals Used the software for: 2+ years ### "Great way to manage data " May 15, 2024 5.0 I enjoyed it you can communicate with fellow employees who are and aren’t remote it js a simple yet intricate system to analyze and manage data Pros I love Zoho I found it really easy once you know how to do it to customize and build the most effective CRM for managing data. The amount of work you can accomplish once you know how to effectively use Zoho and if you use everything it has to offer is great. Cons I think the ability to reverse mass updates that aren’t done properly was frustrating Review Source JD Jay D. Director Entertainment Used the software for: 2+ years ### "I use it for all my clients" June 24, 2024 5.0 Very good, great support and knowledge base Pros Easy to set up and create custom layouts Cons 3rd party imtegrations, doesn't dirrectly connect with major lead generation tools Review Source Abhishek K. Entrepreneur Animation Used the software for: Less than 6 months ### "Zoho crm experience " August 1, 2024 4.0 Well i would suggest all the clients to use Zoho because i also used this platform since i started my own startup. It is a very good platform. Pros Well at the starting stage i also used zoho crm for my startup.Its very user-friendly platform for clients. Cons The thing which i like the least is the for the formatted notes. The zoho crm must work on rich text notes capabilities. Review Source AC Ahmed C. CEO Information Technology and Services Used the software for: 2+ years ### "Good CRM for Small Business" July 9, 2024 4.0 Pros Process automation and Lead nurturing, quotes and integrations Cons Look and feel, option to customize and report. Pricing is an issue Review Source MD Marcos D. IT Farming Used the software for: 1-2 years ### "Zoho CRM - Excellent option " July 8, 2024 5.0 Pros Has a very easy to use interface and has a low cost compared to competitors Cons Couldnt find an easy way to integrate it with office 365 Review Source VR Verified Reviewer Technical support engineer Information Technology and Services Used the software for: 2+ years ### "Key to customer success and business growth. " May 9, 2024 5.0 Zoho CRM offers robust suite of features for managing customer’s relationships and streamlining sales processes. Pros One thing I like the most about Zoho CRM is its user friendly interface and its ability to shamelessly integrate with other Zoho application, making it a comprehensive solution for businesses of all size. Cons While Zoho CRM offers great features, the learning curve can be steep for new users, particularly when it comes to customising platforms to fit specific business needs. Review Source SN Samuel N. Marketing Manager Broadcast Media Used the software for: 1-2 years ### "Achieving project goals and milestones in marketing " May 29, 2024 5.0 Its easy to use and as a marketer it helps me manage and automate marketing processes easily. Pros I like zoho cause it enables me to organize and manage projects efficiently through its customized features and user friendly interface. Its seamless integration with other application is also top notch and its pricing is very affordable. Cons Its customer support system is less efficient. Switched from [Octopus CRM](https://www.capterra.com/p/204641/Octopus-CRM/) It complex to use and very expensive compared to zoho crm Review Source MD Michael D. Marketing Specialist Telecommunications Used the software for: 2+ years ### "Zoho CRM allows for customization and effective lead handling." May 13, 2024 4.0 For the most part, Zoho CRM is a functional program that will allow a company to set up a system that works, without breaking the bank. Pros Zhoh CRM is fairly easy to use and set-up. As with any CRM there will be areas where you wish it could do more, but overall it does what it needs to do to be a decent CRM. Cons There are not as many places that you can customize the areas you would like. It makes it a little frustrating at times. Also, there are functions that have been asked for for years from the community that still have not been implemented. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Zoho CRM Cost and function. Zoho offers an inexpensive alternative to Salesforce. While it might not have all the bells and whistles, it does most of what you need to do. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Cost and function. Zoho allowed for many of the same features at a cheaper pricepoint. Review Source nA niyas A. head Computer Software Used the software for: I used a free trial ### "Zoho CRM review" August 19, 2024 5.0 good features and customizable. can customize layouts and modules as well Pros simple interface and the all in one approach to CRM Cons understanding different edition and features available Review Source MA Meredith A. Digital Marketing Strategist Marketing and Advertising Used the software for: Less than 6 months ### "Too confusing between the two different platforms" October 17, 2024 3.0 I am not personally a fan of this platform. Pros There were a lot of features to choose from; it was just very confusing. Cons Very confusing to navigate since there are two different platforms, email and CRM. I wish these were combined into one. Review Source MT Morgan T. Marketing Specialist Automotive Used the software for: Less than 6 months ### "Great inexpensive alternative if you have a smaller team" August 13, 2024 4.0 I'm used to TeamViewer so I'm very partial to it, but Zoho has been surprisingly user friendly and doesn't use as much processing power as TeamViewer does. Pros Affordable, customizable, good for small businesses, wide range of features, integrates with other Zoho tools. Cons Can be complex for larger teams, reporting features could be better, customer support can vary, TeamViewer offers more. Review Source FP Fernando P. CEO Telecommunications Used the software for: 1-2 years ### "Mala experiencia" May 9, 2024 2.0 Mala, si lo hubiera sabido hubiésemos metido por ejemplo Odoo que es más barato y hay mas gente en España que sabe de este software, ZOHO en España tiene a un ingeniero de soporte y a dos personas y el resto es en India y UK. Pros La cantidad de cosas que teóricamente se pueden hacer. Cons El penoso soporte de su equipo. La integración es necesaria hacerla con un partner, y no es barato, al coste de las licencias hay que sumarle el del partner y no sirve nadie por muchos conocimientos IT que se tengan ya que las particularidades de cada módulo son muchas y siempre se pierden muchos datos de tu antiguo sistema. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Zoho CRM Por su fama y un colega me lo recomendó al integrarlo en su sistema. Switched from [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Por evolucionar y mejorar el servicio al cliente y cambiar los procesos de la organización. Review Source Ziva R. Sales Services Manager Retail Used the software for: 2+ years ### "A robust CRM tool that has increased our sales success rate." May 13, 2024 5.0 Zoho CRM has really supercharged our sales operations making them more successful. It provides us with great tools which help us manage all our sales activities including customer communications and closing sales deals. Pros Zoho CRM allows us to engage with our customers effectively during sales operations and offer them personalized communications which has helped us make more sales. It was much easier to customize to match our needs. Has super amazing sales analytical tools which provides us with the insights we need to understand our sales performance and do sales predictions. Cons There has been no time that Zoho CRM has failed to offer us the best services. Nothing not to love about it. Review Source JR Jordane R. Développeur web Program Development Used the software for: I used a free trial ### "Le crm qu'il vous faut pour démarer" October 7, 2024 5.0 Pros La gratuité et la simplicité d'utilisation Cons La limitation d'utilisation dans la version gratuite Review Source SB Susan B. Operations Manager Staffing and Recruiting Used the software for: Less than 6 months ### "Features to help you track your sales contacts and calls" August 13, 2024 5.0 I've utilized this software to track sales contacts. Pros Being able to track the contacts with sales calls and keep the information readily handy. Cons It is sometimes confusing to navigate between sections, contacts, etc. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.