# Page 12 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Zoho CRM the right CRM solution for you? Explore 6975 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6975) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 12 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 276-300 of 6975 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EM Emma M. Business owner Printing Used the software for: 2+ years ### "Support is not there when they have a glitch!" July 22, 2023 1.0 Zoho is great until something goes wrong, they caused the glitch and no one has ever offered a suitable solution. You spend all this money setting up the system to be left high and dry when they have an issue. Pros Emails linked to the CRM which was all in one place. Cons The support team leave you going around in circles. When you give and instruction they always come back with but can we help you. This is always the response leaving you with no answers or resolution. They take your money and do not refund or offer any compensation. You get ignored and basically sent to the beginning every time so you go away. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Zoho CRM It was within my budget at the time. Don’t I regret that now. Review Source PP Pragnesh P. Sr. Field Engineer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Zoho CRM for managing customers at fraction cost" March 25, 2024 4.0 Overall a positive experience for the price we have paid for this tool. As more and more users are starting to use this tool, I expect to have better features developed in future. Pros Cost is most important feature and graphics made available makes the tool more pleasing then just crunching numbers everyday. As install base is growing, we are able to recruit team members who have used this tool in some way or shape in their past lives. Internet calling feature to protect our identity is a great feature. Cons Internet calling phone numbers sometimes show up as spam calling on customers cellphone which is concerning. Review Source CH Cindy H. Human Resources/Recruiting Security and Investigations Used the software for: 1-2 years ### "Zealous to Zoho!" August 29, 2023 4.0 Pros I am enamored with Zia, its AI feature. I really makes reporting and spotting trends easy and fun. Cons At the free level you are limited to only 3 users and Zia the AI feature is not included. Review Source Diana H. Operaciones Management Consulting Used the software for: 2+ years ### "muy fácil de usar y completo " May 3, 2023 5.0 A grandes rasgos es una solución muy completa, escalable, personalizable y de fácil uso , independencia para personalizaciones y cambios Pros La personalización que permite y las automatizaciones de acciones que permiten reducir trabajo manual Cons Se echa en falta un soporte más inmediato y amistoso Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Precio, independencia para implantación y escalabilidad Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Costes y usabilidad Review Source VR Verified Reviewer Director Broadcast Media Used the software for: I used a free trial ### "Outstanding CRM Solution" October 16, 2023 4.0 Pros I have had the pleasure of using for the past year, and I must say, it has been an outstanding experience. ZOHO CRM has not only streamlined our sales and customer management processes but has also significantly improved our overall efficiency.One of the standout features of ZOHO CRM is its user-friendly interface. Setting up the system was a breeze, and the customizable dashboards allowed us to tailor the platform to our specific needs. This flexibility was a game-changer for our team, as it ensured we could focus on what matters most - building and maintaining strong customer relationships.The automation tools in ZOHO CRM have been a time-saver. We were able to automate repetitive tasks, such as lead assignment and follow-up emails, allowing our sales team to concentrate on closing deals. The system's analytics and reporting capabilities are robust and provided invaluable insights into our sales pipeline and customer behavior.Collaboration within our team improved significantly due to the shared calendar and task management features. This made it easy for everyone to stay on the same page, even when working remotely.ZOHO's customer support has been top-notch. They are responsive, knowledgeable, and ready to assist with any issues or questions that arise.Overall, ZOHO CRM has transformed the way we manage customer relationships and sales. It's a powerful, intuitive, and customizable solution that I would highly recommend Cons One aspect of that some users may find less favorable is its pricing structure. While it offers a free version and various pricing tiers, the cost can add up, especially if you require advanced features or have a larger team. Additionally, some users have mentioned that the learning curve can be steep for complex customizations, so it may not be the best choice for those seeking a simpler out-of-the-box solution. However, these drawbacks should be weighed against the platform's benefits and how well it aligns with your business needs. Review Source Cristian S. Marketing specialist Automotive Used the software for: 2+ years ### "Great service" September 16, 2023 5.0 My overall experience with has been very positive. Although it required an initial learning curve to master all its features, once properly configured it has become an essential tool for managing our customer relationships. Its implementation was simple and the support provided was always very complete. In general, you consider that it is a very complete solution due to its quality-price ratio and that it has significantly improved the productivity of our commercial teams Pros What I liked most about was its intuitive and easy-to-use interface. It allows you to manage contacts, accounts and opportunities in a very simple way. Its clean and minimalist design makes it very efficient to navigate between the different functionalities. In addition, I found its complete range of customizable modules that adapt perfectly to the specific requirements of our business very useful Cons What I liked least was that being a platform with so many functions and tools, it can be somewhat overwhelming at first until you have mastered its configuration and parameterization. I also missed deeper integrations with our ERP for more complete traceability between orders and customers Review Source CBK Charles Boampong K. Software Engineer Computer Software Used the software for: 2+ years ### "Ultimate cloud-based customer relationship management software for higher productivity" November 15, 2023 5.0 is extremely easy to use, and it can be accessed on multiple platforms such as phone, tablet and many more. Pros Its strength lies in its customization capabilities, integration options, and a comprehensive suite of tools. Cons There are so many features so it requires some time to learn how to use all the features effectively and profitably. Review Source AC Ahmed C. CEO Information Technology and Services Used the software for: 2+ years ### "Good CRM for Small Business" July 9, 2024 4.0 Pros Process automation and Lead nurturing, quotes and integrations Cons Look and feel, option to customize and report. Pricing is an issue Review Source RC Raul C. Gerente Management Consulting Used the software for: 2+ years ### "Un gran CRM para pymes" December 18, 2023 5.0 Buena experiencia con mis clientes ya que le ha permitido tener sus leads al día, con el consiguiente aumento en sus ventas. Pros Lo intuitivo y sencillo de implementar, lo que permite tener un onboarding exitoso en un corto plazo. Para el equipo de ventas es sencillo tener al día sus tareas con el panel de control de inicio y para las gerencias los gráficos son de mucha ayuda. Cons Las campañas de marketing, sin bien es cierto, funcionan bien. No son intuitivas a la hora de implementarlas. Alternatives considered [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Reason for choosing Zoho CRM Por la facilidad de uso, graficas y el costo. Review Source Ziva R. Sales Services Manager Retail Used the software for: 2+ years ### "A robust CRM tool that has increased our sales success rate." May 13, 2024 5.0 has really supercharged our sales operations making them more successful. It provides us with great tools which help us manage all our sales activities including customer communications and closing sales deals. Pros allows us to engage with our customers effectively during sales operations and offer them personalized communications which has helped us make more sales. It was much easier to customize to match our needs. Has super amazing sales analytical tools which provides us with the insights we need to understand our sales performance and do sales predictions. Cons There has been no time that has failed to offer us the best services. Nothing not to love about it. Review Source KS Kshitija S. Digital Makreting analyst Information Technology and Services Used the software for: 6-12 months ### "Zoho CRM: A Powerful and Affordable CRM Tool for Growing Businesses" November 12, 2023 5.0 Some of the things I liked most about are it has user friendly interface it is clean and intuitive interface that is easy to navigate.It has wide range of features including contact management, lead tracking, sales automation, marketing automation, and customer support also customisation options available according to the business needs I'm more likely to suggest this tool to my friends or colleagues Pros is one of the most affordable CRM solutions on the market and I find it easy to use also customisation and flexibility available according to the business needs. It integrates with a plenty of other business applications, such as Zoho Projects, Zoho Analytics, and Zoho Mail. This made it easy to share data between applications and streamline our workflows. Cons In my previous organization i used different CRM than zoho so i found out that 's reporting capabilities are not as powerful as some of its competitors. It is missing some advanced features that are found in other CRM solutions, such as social media integration and predictive analytics etc Review Source VR Verified Reviewer Digital Marketing Executive E-Learning Used the software for: 1-2 years ### "Worth the Money - Zoho CRM" September 4, 2023 5.0 Overall, my experience with has been good. For my job role, it has helped me greatly by providing the necessary tools to make my job more efficient and effective. Pros is an all-rounder tool that has helped marketers like me not only understand the fruits of our campaigns but also aid us in scaling our campaigns with lead analysis. The various options like lead capture, sales pipeline management and detailed report generation features have been useful in my daily work.Moreover, a seemingly trivial but important feature has been the lead status feature in sales management - this helped us in filter CA's to send them automated follow-ups. Cons The only drawback was the UX-UI of the tool. Review Source dV daniel V. Ingeniero mecanico Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Mejora con CRM de zoho" February 29, 2024 5.0 Excelente me permite gestionar las ventas de forma segura y coordinar con mi equpipo de ventas una base de datos completa y sencilla todo en tiempor real permitiendome configurar todo de forma automatizada Pros Es un programa muy completo permitiendome automatizar varias acciones y funciones, como asignaciones, correos de formas atomatizadas por el sistema, reglas de puntuacion para calificar clientes, empresas por medio de reglas de puntuacion mejorando la ventas de forma mas precisa Cons no todos tiene acesso es un poco costoso Review Source NJA Nelson Jr A. Customer Service Advocate Telecommunications Used the software for: I used a free trial ### "Commendation for Zoho CRM" January 2, 2024 5.0 , looks a perfect tool for me. I was really amazed of it's features and tools inside as this easy to understand, easy to navigate and even the first time user can also navigate due to it's user-friendly environment. I am looking forward to be a future paying customer to Zoho. Pros WHat I like the most about is that I was amazed that Zoho has also integrate in social media sites which is I initially used Zoho Inventory. I definitely purchase Zoho when handling my clients social media sites and inventory in the future. Cons What I like the least about is that probably I need to extend the free trial from it's 14 days to 1 month. Reason for choosing Zoho CRM Zoho has a great features and user-friendly. Even me when I first signed up, it's really provide me an awesome experience due to it's easy to understand words. Now, I am planning to use Zoho Inventory and social media sites to present to my clients in managing his business. It's all-in-one stop tools! Thank you! Review Source JS John S. General Manager Fishery Used the software for: 2+ years ### "Powerful CRM for Small/Growing Sales Operations" December 17, 2023 5.0 Zoho has produced a huge amount of value for our business. Our work involves a lot of prospecting and active sales handling for each B2B lead. We used to do everything manually on Excel, but once we moved to Zoho, a lot of our sales actvities are now automated. We have automated reports, A/B tests for automated sequences, and a clear pipeline and activity dashboard to track all of our activities. I can wholehartedly say that it's defitiely moved our sales operations to another level. Pros Zoho has all the features you need to manage the A-Z of your sales operations. The automated workflows and sequences have been especially helpful for us because it used to take forever to send our opening sales emails to hundreds of prospects, whereas now, we don't ave to spend a single second to send these emails, and they're standardized and have automated reports on their performance. This alone has probably saved us a dozen hours each week from sending them manually. Cons It was difficult for us to get off the ground in the beginning, we even questioned whether it was actually going to be the right fit because of that. It might be good to have better onboarding to get ahead of that. Alternatives considered [Less Annoying CRM](https://www.capterra.com/p/118921/Less-Annoying-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Zoho CRM Zoho had an edge above most of the other options, but it also had all the features we really wanted. So, it was probably a balance of price and functionality that moved us to Zoho. Review Source PY Paul Y. Sr Media Consultant Automotive Used the software for: 6-12 months ### "Zoho is a perfect fit" November 27, 2023 5.0 Pros easy applications ease of learning and the customer support is definitely a plus Cons Well Learning anything new i think most shy away at first but once i started exploring the many details of what i could do with it i fell in love with it. we just got done customizing our calling link from our pc, our contract builder and our email tracker. the possibilities are endless really. Review Source VR Verified Reviewer Ingenieur Professional Training & Coaching Used the software for: Less than 6 months ### "Zoho CRM EST AU TOP DE LA GESTION MARKETING" September 19, 2023 5.0 Jai eu une grande joie de pouvoir automatiser ma recherche de prospect et aussi de pouvoir canaliser et suivre facilement le trafic sur mes ventes et de savoir les moments stratégique pour lancer mes ventes Pros La saisie des leads et la gestion de pipeline. Cons Coût d'abonnement élevé. Je souhaite que les frais d'abonnement soient revu pour les petites entreprises Alternatives considered [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Reason for choosing Zoho CRM Il est fascinant et couvre mes besoin à plus de 90%. J'arrive à automatiser ma recherche de prospects de leads et de les fidéliser facilement sans trop d'efforts. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Nimble](https://www.capterra.com/p/276746/Nimble/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) En vu de tester et trouver le meilleur logiciel marketing adapter à mes besoins. Review Source Mohammed M. Assistant manager Banking Used the software for: 1-2 years ### "Zoho CRM " September 12, 2023 5.0 Overall is great Pros For our organisation below mentioned features we use and liked the most as well.1) Email Integration2)Zoho Cliq3) Reporting And Analytics4) Document management5) Tast Management Cons Yes there are couple of things which I dint like about Zoho is their customer support which they are to improve, Integration challenges , offline access is very minimal that should be improved. Review Source DO Douglas O. Exit Consultant Legal Services Used the software for: 6-12 months ### "Most simple CRM to use " June 21, 2024 5.0 My overall experience with zoho as a CRM I would say I would give it a 8.5 out of a best 10 Pros I think the simplicity of the CRM is one of my favorite things as well as how organized it is Cons Sometimes the email notification you get if the email has been read by the lead can be delayed Review Source Zedekiah M. Hydrafaciologist Health, Wellness and Fitness Used the software for: 2+ years ### "Perfect Balance Between Affordability and Benefits, Suitable for any Customer Relations Needs" November 9, 2023 5.0 Over the years, has really gained popularity in our organization. It offers a range of benefits at a really affordable price. It has really elevated our sales, marketting and customer service aspects to greater heights. We have been able to maintain our long time clients and attract new one. We can now comfortably say our clinic has grown courtesy of Zoho CRM Pros is a tool that we have found quite critical in the management of our sales, marketing and customer service aspects of our business. It's setup and implementing process is uncomplicated and comes with a user friendly interface which simplifies the utilization experience. Being a web based app it is compatible with our computers and even available in a mobile app making it's accessibility such a breeze. We have experienced lots of benefits from Zoho CRM. From being able to connect with our customers through the various channels. It provides emailing for easier record keeping of responses from email, calling through the telephony feature that allows us to schedule calls and follow up with clients through calls and social media where we are able to manage our different page profiles and check on clients feedback. Also we are able to segment customers for ease of recording and appointment scheduling. Events management is easy, we are able to invite clients to any events from the customer database. Lastly Zoho CRM perform deep analysis on the different facets of the business and generate reports that help us track progress of the business Cons Honestly is a blend of lots of benefits. I really have nothing against it Review Source MS Mario S. Inhaber Education Management Used the software for: 1-2 years ### "ZOHO CRM - Das Flaggschiff der CRM Software" November 9, 2023 5.0 Erst kennt man ZOHO nicht. Beschäftigt man sich, dann ist man Fan. Absolut empfehlenswert. Pros Alles ist vollkommen frei zu konfigurieren. In der Standardversion zu Anfang läuft alles glatt. später kann man sich "sein" CRM so bauen, wie man es für den täglichen Bedarf braucht. Cons Der größte Vorteil ist der größte Nachteil: es gibt SO viele Möglichkeiten, dass man anfangs überfordert ist, wenn man nicht Schritt für Schritt, am besten mit Unterstützung, voran geht. Sonst ist der (geniale) Berg der möglichen Einstellungen und Konfigurationen so groß, dass er einen erschlägt und man gar nicht anfängt. Manches ist nicht perfekt auf Deutsch übersetzt. Der Support ist Englisch. Review Source Patrick W. SOFTWARE DEVELOPER Commercial Real Estate Used the software for: I used a free trial ### "The Perfect Solution - Zoho CRM" July 8, 2023 5.0 So far so good.I think and felt we as an organisation we should go ablast and start using the crm for the organisation right away Pros Lead management and Email campaigns- The CRM has a beautifully made interface to allow one easily track lead right from the day they are captured to closing the deal.With the best ways to offfer appealing responses and campaigns to them Cons Tracking last login and staff is i think can be a better improvement Review Source TS Tanveer S. Counsellor Education Management Used the software for: 1-2 years ### "Mastering Customer Relationships" June 1, 2024 5.0 As a business owner, I've had the pleasure of utilizing to manage our customer relationships, and I'm thrilled to share my positive experience with this powerful platform. From the outset, Zoho CRM impressed me with its intuitive interface and user-friendly design. Navigating through the various features and modules was a breeze, even for someone like me who isn't particularly tech-savvy. The platform's sleek and modern aesthetics made it a pleasure to work with on a daily basis. Pros offers robust automation tools that help users automate repetitive tasks, such as lead assignments, email follow-ups, and data entry. This automation improves efficiency and productivity. Cons Switching to from another CRM system may pose challenges related to data migration and compatibility issues, particularly for businesses with large or complex datasets. Review Source EH Ed H. Studio Owner Photography Used the software for: 2+ years ### "The Backbone of My Business" December 15, 2023 4.0 Pros As a Zoho One user, I love the combination of more than a dozen business tools that I've used in pieces before. Now, they are all connected and integrated. The list of functionality and critical features is so long... This is truly the backbone of my photography studio. I thought I'd just get a CRM but with the automation and interconnection between the suite components, I just dove in! Cons The main gripe comes with the slow implementation of some bug fixes and shortcomings. The forums are filled with users' requests for some of the industry-standard features, to which we keep hearing "in progress" or "no timeline". Some of such discussions take months and even years... It could be that the company bit more than it could chew, as the resources on some projects surely run thin, while other projects thrive. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Costs and breadth of services. Zoho is unbelievably affordable for the smallest of businesses, offering all they need. Review Source CC Chester C. Admin staff E-Learning Used the software for: Less than 6 months ### "Zoho CRM: The Ultimate Companion for My Business Success" October 31, 2023 5.0 My overall experience with has been overwhelmingly positive. This tool has become an indispensable asset in my coaching business journey. It empowers me to efficiently manage leads, nurture client relationships, and streamline my operations. The user-friendly interface, robust customization options, and automation features have significantly improved my workflow, allowing me to focus on what I'm truly passionate about—coaching and course creation. While there are some minor drawbacks, they are easily overshadowed by the benefits Zoho CRM brings to the table. It's more than just software; it's a partner in my mission to spread positivity and achieve my goals. Highly recommended for everyone. Pros What I like most about is how it empowers me to create an exceptional coaching experience. The user-friendly interface, customizable features, and seamless automation are a game-changer. It allows me to focus on what I'm passionate about—coaching and course creation—while it efficiently handles tasks like lead management, email marketing, and contact organization. Zoho CRM is more than just a tool; it's my partner in spreading positivity and achieving my goals. Cons While offers fantastic benefits, I have encountered a few drawbacks. The learning curve for advanced features can be a bit steep, and sometimes, the system's performance may lag during high usage periods. Additionally, the pricing can add up if you require advanced customization or need to scale up. However, these issues are far outweighed by the numerous advantages it provides for my coaching business, making Zoho CRM an essential tool in my journey to success. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.