# Page 12 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 276-300 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Lead Data Scientist Retail Used the software for: 1-2 years ### "Great for Lead Management " May 25, 2024 5.0 Overall, it's nice platform to have everything under one place. Pros I like how we can output data in a very quality format. Cons I do not like the complication while setting up the ecosystem. Review Source JA Jasmine A. Administrator Accounting Used the software for: Less than 6 months ### "Zoho CRM was pretty cool" September 30, 2024 5.0 Pros Easy to use, Lots of customization, and was intuitive Cons It was good just not what I need at this current moment Review Source ST Shivam T. Strategic Development Executive Renewables & Environment Used the software for: I used a free trial ### "ZOHO CRM Review" July 18, 2024 4.0 Pros Predefined modules & process flow. Ability to create customized modules. Cons It should be more flexible in terms of integration with various applications. Review Source RS Roman S. Developer Information Technology and Services Used the software for: I used a free trial ### "Good Product" September 30, 2024 4.0 Decent experience overall but could improve API Pros Zoho CRM offers robust features, easy to use Cons Zoho CRM is feature-rich but has a hard-to-use API Review Source SG Shad G. Customer Services Director Computer Software Used the software for: 2+ years ### "Zoho CRM I'm so glad to have you!" January 15, 2024 5.0 Zoho CRM has undeniably transformed the way we manage our customer relationships and sales processes. Positive aspects such as customization options, analytics, and a user-friendly interface allowed our team to work more efficiently and collaboratively. Zoho CRM stands out as a comprehensive solution that plays an important role in increasing our sales effectiveness and developing stronger customer connections. Pros Zoho CRM has proven to be an invaluable tool for our business, providing a comprehensive solution for managing customer relationships. The user-friendly interface makes it easy to navigate through the various features, allowing our team to efficiently track leads, monitor sales activities, and streamline communication. The customization options are impressive, enabling us to tailor the system to our specific needs. With robust analytics and reporting tools, Zoho CRM has significantly enhanced our decision-making processes, ultimately contributing to improved sales performance and customer satisfaction. Cons There is nothing I can criticize about Zoho CRM, I am very pleased. Review Source MMU MD Mohin U. Manager Automotive Used the software for: 6-12 months ### "Zoho CRM is a game-changer! Its intuitive interface, powerful features, and excellent support make managing customer relationships a breeze." March 25, 2024 5.0 Its user-friendly interface, customizable features, and robust functionality for managing customer relationships effectively. However, some users have mentioned a learning curve for advanced features. Pros What I liked most about Zoho CRM is its intuitive interface, customizable features, and excellent customer support, which streamline customer relationship management effectively. Cons The learning curve for advanced features and integrations can be steep for new users. Review Source JK Jordyn K. CEO Education Management Used the software for: 2+ years ### "Zoho Fits Our Business Needs" February 28, 2024 5.0 Overall Zoho CRM has been a game changer for our small business. We would not be able to get the same level of functionality out of many other platforms at this price range. Our industry needs can be specific, and most of the time it's difficult to find systems that can provide what we need at the base level configuration, so editing is usually always required. For us, Zoho's editing capabilities are what really sell the system since we can pretty much make it fit our requirements. Pros Zoho CRM makes it easy to manage basically an entire database for our business. The editing features are extensive, allowing you to tailor-make just about anything to fit your needs. We've altered most of the pre-set sections to fit our industry-specific programs which has massively increased the effectiveness of our business. Cons Because it offers so much flexibility there is a fairly large learning curve to setting it up how you'd like it to be, and some aspects can get a little finicky. For example, it takes a lot of tweaking to get the visuals and functionality correct on specialized views if you've done a lot of editing. Switched from [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[monday.com](https://www.capterra.com/p/147657/monday-com/) We outgrew the Monday platform and needing something more extensive and structured. Review Source Nikhil V. Analyst II Software Engineer Information Technology and Services Used the software for: 6-12 months ### "ZOHO CRM Review " February 10, 2024 5.0 Pros I appreciate most about Zoho CRM is its best combination of user-friendly interface, having responsive customer support and robust functionality, and smooth integration capabilities. It truly stands out as a powerful tool for managing customer relationships. Cons In Zoho CRM, manytimes the level of customization can be overwhelming for new users. Just make it simplifying the customization process it would enhance the overall experience of the user. Review Source MH Michelle H. Quote Coordinator, Admin Assistant Construction Used the software for: I used a free trial ### "Great CRM " June 11, 2024 5.0 So far it has been a great experience to set this up and get going on the CRM. Pros It's easy to navigate and set up for what you need it to do for you. Cons You need to purchase the high-end license to be able to move things around when you only need a few of the mods. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Zoho CRM Pipedrive is not user friendly and more expensive. Review Source IG Innocent G. Project Officer Non-Profit Organization Management Used the software for: 2+ years ### "The most Suitable CRM in the market. " February 26, 2024 5.0 It is possible to attract and generate more leads and customers with Zoho CRM. Pros Zoho CRM is straightforward and simple to comprehend.It enables ease to identify and engage with our customers seamlessly thus building strong customer relationships.It is possible to build and segment audience with Zoho CRM.It automates complex sales and marketing operations. Cons My experience with Zoho CRM has been remarkable and therefore nothing to dislike. Review Source JY Julianna Y. CEO and Coach Management Consulting Used the software for: 6-12 months ### "Has all the functionality of the big competitors " May 9, 2024 5.0 Pros Having used and implemented the big competitors, I can confidently say that Zoho CRM does everything a small or mid sized business would need. Many people in my space overpay for their CRM and the only reason they won’t switch is they’re overwhelmed by the thought of moving all their data and redoing any automated workflows. Cons Nothing that I can think of. I am not a power user of a CRM but it works. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reason for choosing Zoho CRM It came with my Zoho One subscription. If not I would have just managed my contacts in my address book or a spreadsheet to track prospects. Review Source MA Moses A. Project Intern Logistics and Supply Chain Used the software for: 1-2 years ### "Zoho CRM is an a nice platform for social engagement" May 8, 2024 5.0 Pros It stands out to be a great solution for customer relationship management. Also it is very accurate when it comes sales automation and forecasting platform for business. Cons Every since i started using it i have no negative aspect towards it. Review Source mmU md mohi U. manager Food & Beverages Used the software for: 2+ years ### "using experience" March 21, 2024 5.0 Pros I'm Daly use this zoho Many users like its user-friendly interface, customizable workflows, automation capabilities, and integration with other Zoho applications and third-party tools. Additionally, its reporting and analytics tools are often praised for providing valuable insights into sales performance and customer behavior. Cons These include occasional glitches or bugs, limitations in customization options for certain features, and the learning curve for more advanced functionalities. Additionally, some users have expressed concerns about the complexity of pricing plans and the need for better customer support in resolving technical issues. Review Source VR Verified Reviewer Account Executive Accounting Used the software for: Less than 6 months ### "ZOHO CRM:-Empowering Business with excellent customer management" March 8, 2024 4.0 Pros Zoho CRM is also known for its integration capabilities. It seamlessly integrates with a wide range of third-party applications, allowing users to connect their CRM data with other tools they use for marketing, sales, customer support, and more. This integration capability helps streamline workflows and improve overall efficiency. Cons Some users find that setting up Zoho CRM to suit their specific needs can be a bit challenging due to its high level of customization. Additionally, there are occasional complaints about the responsiveness of customer support, with some users experiencing delays in getting the help they need. Review Source WN Wayne N. Ownet Retail Used the software for: 6-12 months ### "A CRM tool that increases Sales rate and Sucess" June 4, 2024 5.0 Pros The cost when compared to other CRM available and offering more definitive and added features which really transalate into Sales sucess rates. Cons The free plan can have just three users whereas the AI features are available only in the priced plans Review Source JS Julián S. SEO Marketing and Advertising Used the software for: 1-2 years ### "Best CRM for large, medium and small companies" May 12, 2024 5.0 I work evaryday for manage contact, sell oportunities and command dayli task, Pros Its capable to connect with meny other 3r party aplications. Cons The interface in some apps can be improved Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM For teh number of others apps like xoho project, sales Iq and others that you can connect in one click. Review Source AT Andrew T. Owner Animation Used the software for: 2+ years ### "Wonderful to use" June 3, 2024 4.0 Pros I like the simplicity of the interface the most Cons There is not much to say I do not like. As an affordable option, it is as expected. Review Source VR Verified Reviewer BA Information Technology and Services Used the software for: I used a free trial ### "Best platform to customize CRM according to your needs." June 18, 2024 4.0 Pros The best part of ZOHO CRM is that it is affordable and user friendly. I believe that it's customize fields is the best option which attracts me the most out of everything. Cons Customer support is okay okay and I found it's Analytics bit tricky. Review Source HT Honey T. Manager Information Technology and Services Used the software for: I used a free trial ### "Best CRM with All in One Features " June 10, 2024 4.0 Overall It is an money saving and best costumer relationship management system . Pros Its interface is made in a way that it is so easy to learn and execute with the team. Cons Sometimes it lacks and its performace slows down . Review Source AA Anthony A. ceo Financial Services Used the software for: 2+ years ### " My Comprehensive Review of Zoho CRM" April 11, 2024 5.0 My overall experience with Zoho CRM has been largely positive, as it offers a robust set of tools that are instrumental in managing customer relationships and automating sales processes. The platform shines with its deep customization options, allowing it to adapt seamlessly to various business models and workflows. The user-friendly interface and extensive integration capabilities with other applications make it a versatile choice for integrating into an existing business ecosystem. Pros The platform’s robust automation tools and detailed analytics significantly streamline workflow and improve decision-making Cons New users may find the initial setup process of Zoho CRM to be complex and time-consuming. Due to its high degree of customization, getting everything configured to specific business needs can be a daunting task without proper guidance. Review Source MH Max H. Director of Marketing Information Technology and Services Used the software for: 2+ years ### "Solid CRM for the Price" May 13, 2024 4.0 Our experience has been positve overall. Eventhough it's a bit clinky and buggy at times, the support is decent and issues are usually resolved quickly. Pros Zoho gives you most of what you are looking for in a CRM for a very competitive price. For orgs on a budget it's a great option. Cons The modular style can be a bit clunky. For expale, CRM and Campaigns don't always integrate data seamlessly, so work around and extra steps need to be taken. Review Source VR Verified Reviewer Acquisition Manager Real Estate Used the software for: 1-2 years ### "Robust CRM For Businesses of All Sizes" May 10, 2024 5.0 Pros Robust CRM For Businesses of All Sizes, highly customisable and easy to use Cons Only downside is that customer support doesn't know a lot about their own product Review Source Rongen R. Digital Manager Management Consulting Used the software for: 6-12 months ### "Zoho CRM - A Boost for Our Business" January 13, 2024 4.0 Zoho CRM has become a crucial part of our strategy, enhancing sales and customer relationships. Despite minor learning curves and mobile app limitations, it's a reliable tool contributing to our business growth. However, we decided to move to another CRM due to complex automation setup and process in Zoho CRM. Pros Easy Customization - Zoho CRM's customization is a lifesaver, aligning perfectly with our unique processes. User-Friendly Interface - The intuitive design makes navigation a breeze for me and my team. Time-Saving Automation - Streamlined tasks and automated campaigns have significantly boosted our efficiency. Cons Learning Curve - Some advanced features took a bit to grasp, but ongoing training helped. Mobile App Limitations - The mobile app could use more features compared to the desktop version. Automation - it requires a developer for advanced automation process. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) The automation in Hubspot is much easier to use though it's more pricey. Review Source AF Abdallah F. Pharmacist Public Relations and Communications Used the software for: I used a free trial ### "My Unique experience with zoho" February 26, 2024 4.0 Pros Zoho CRM is a versatile customer relationship management software known for its affordability, customization options, and integration capabilities. It offers robust automation features and mobile accessibility. However, users may encounter a learning curve with its extensive features and find the user interface less intuitive. Despite this, it remains a popular choice for businesses of all sizes seeking effective customer relationship management. Cons the user interface. While it has improved over time, some users may still find it less intuitive compared to other CRM platforms. Additionally, there have been occasional reports of challenges in receiving timely customer support or resolving technical issues. Review Source CW Charleotte W. Senior HR Manager Information Technology and Services Used the software for: 2+ years ### "The Bonfire Deal Breaker in Customer Relationship Management " May 7, 2024 5.0 Pros It has a very easy to use interface. The customer service is good. It is very affordable to us. We have been able to streamline our relationship with our customers. Cons We have No dislikes up to this point of using the tool. Switched from [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) The easy to use and userfriendly interface features made us love it more. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.