# Page 13 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 13 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 301-325 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ghaffar A. Digital designer Marketing and Advertising Used the software for: 6-12 months ### ""Zoho CRM Review: Comprehensive Analysis and Insights."" May 6, 2024 5.0 Zoho CRM offers a user-friendly interface and robust customization options, making it an efficient tool for managing customer relationships and streamlining sales processes. Pros Zoho CRM impresses with its deep customization options, seamless integrations with numerous applications, and user-friendly interface, making it an effective tool for enhancing business efficiency and customer management at a competitive cost. Cons As a customer, I found Zoho CRM's interface to be less intuitive and a bit cluttered, which made navigation and customization more challenging. Additionally, the mobile app occasionally lacked the full functionality of the desktop version, which was inconvenient for on-the-go access. Lastly, the customer support response times were sometimes slower than expected, impacting issue resolution. Review Source AC Allyson C. Technical lead Computer Software Used the software for: 6-12 months ### "Efficiency at Your Fingertips" May 18, 2024 5.0 Pros Its AI sales assistant gives personalized tips, helping me convert leads better. Managing customer relationships is simple with Zoho CRM. Cons The reporting tools could be more comprehensive, as they sometimes lack the depth needed for specific analyses. Review Source sM siyabonga M. Manager Food & Beverages Used the software for: 6-12 months ### "Zoho easy to use" May 15, 2024 4.0 Pros Simple and reliable. It is easy to use, its user-friendly and value for money Cons It is a lack of customization. Tailored according my style Review Source JG Jonathan G. Operational Director Broadcast Media Used the software for: 1-2 years ### "Zoho CRM the ultimate CRM" May 10, 2024 5.0 Exceptional performance from zoho team, an amazing product. Pros Zoho CRM offers automation features that enable users to streamline their workflows, save time, and increase productivity. Cons Some compatability issues with working within a MacBook. Review Source Rakesk S. Data Entry Specialist Marketing and Advertising Used the software for: 1-2 years ### "Incredible CRM Functionalities and Useful Marketing Tool." May 7, 2024 5.0 Generation of marketing feedback and creating sales reports and also monitoring different active campaigns across several marketing channels. Pros Zoho CRM provides a unique CRM capability and sales pipeline management and on multiple projects contacts management this product is amazing. Content creation and easy workflow management are the most important things that the platform offers the best. Cons Nothing at all to dislike on Zoho CRM because after the new user is through with training, the rest is just working. Review Source VR Verified Reviewer CEO Consumer Goods Used the software for: Less than 6 months ### "I don't like the UX " March 5, 2024 3.0 Pros Zoho CRM emerges as a powerful tool for businesses, offering seamless management of sales, marketing, and customer support operations. While its intuitive interface facilitates navigation, I found it slightly less familiar compared to other platforms. However, its customization options and overall effectiveness make it a standout choice for boosting productivity and efficiency in business workflows. Cons The interface, while intuitive, may initially feel unfamiliar, requiring some time for users to fully adapt. Additionally, while the customization options are extensive, some users may find them overwhelming or complex to set up initially. Despite these drawbacks, Zoho CRM remains a strong contender in the CRM market, particularly for businesses willing to invest the time to unlock its full potential. Alternatives considered [Avid CRM](https://www.capterra.com/p/20743/Avidian/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Review Source Christopher G. Owner Consumer Goods Used the software for: 6-12 months ### "Customize Your Experience " April 6, 2024 5.0 Overall I would rate the Zoho a 4.5/5 stars. Other than the visual appearance I'm all in! Pros What I like the most about Zoho is the customization available to completely make it your own. You have TONS of different Zoho Apps and Services you can integrate into your Zoho Dashboard that cover almost anything you can think of business related across all different departments. The part that I liked best is how Zoho is extremely user friendly and it's base functions can serve all your needs, but for those more advanced CRM fanatics Zoho really does pack a punch with extremely advanced features available to truly make it your own! Cons The biggest thing I don't like about Zoho is the visual appearance of the users interface. In my option it looks very outdated which gives the appearance initially that it is not capable of much. I think it is something that definitely needs an upgrade. Review Source MN Michael N. Application Support Specialist Information Technology and Services Used the software for: 2+ years ### "Easy to use CRM Tool" May 6, 2024 5.0 Very positive experience and support is always helpful when needed. Pros For the most part Zoho CRM has a ton of features to allow you to customize your layouts and information flows. Makes it super simple to get all the data you want for your accounts in one spot. Cons Some of the setup/workflows/reports can be clunky or have a bit of a learning curve to create. Review Source DX Derrick X. Senior staff engineer Program Development Used the software for: 1-2 years ### "Power Your Sales Pipeline" May 16, 2024 4.0 Pros I can add a custom field called "Favorite Genre" to track what types of books my customers like. This helps me recommend new books they might enjoy based on their preferences. Cons Some advanced features are only available in higher-priced subscription plans, which can increase the overall cost for users. Review Source MLA Mary Lynn A. Director Education Management Used the software for: I used a free trial ### "Small Organization transitioning to Zoho" April 25, 2024 5.0 So far it has been very positive. We have done a good bit of data customization and the team is starting to test functionality. It is a lot for a team to get accustomed to but after some initial testing I believe the adoption will be strong. Pros We will transition from the Zoho Bigin product to Zoho CRM. Both products are good but the ability to customize Zoho CRM modules and fields make it a viable product for us. Cons Along with a high level of functionality comes a certain amount of complexity that can make customizing your setup a bit tricky. However, if you allow for a bit of time to understand your options in Zoho, you can map your needs and create a highly functional data system. Switched from [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/) See my notes above. Customization was key and will enable us to manage all of our training enrollment within the CRM. Review Source Akshat A. SEO Executive Capital Markets Used the software for: Less than 6 months ### "Zoho CRM has completely revolutionized how I manage my client relationships." March 30, 2024 4.0 I struggle to keep track of customer data, but Zoho helps me solve this problem, ultimately increasing my client's business. Pros Zoho CRM has transformed how I manage my clients effortlessly. I appreciated the seamless customization of dashboards to fit my needs. Now, I can instantly track the status of sales opportunities, project progress, and customer interactions Cons The advanced AI functionalities are exclusively available in the premium versions of this tool. The basic plan I'm currently utilizing has restrictions on custom fields and customer support. Review Source BC Benjamin C. General Manager Wholesale Used the software for: 1-2 years ### "Good CRM, but lacking intuitive features" April 10, 2024 4.0 Decent starter CRM if you're ona budget. Pros Mostly easy to use. Simple interface. Good value CRM without an outrageous upgrade fee. Good contact management. Cons Slightly lacking when it came to usability and the "fun" factor. CRMs don't have to be fun but it just feels a bit soul less compared to many others. Reason for choosing Zoho CRM Pricing was considerably better for most of the same contact management features. Review Source KR Kurt R. Business Development Manage Computer Software Used the software for: Less than 6 months ### "Very Average, Customer Support was Mediocre" May 8, 2024 3.0 Pros Ease of use and implementation with our system and compatability Cons Customer support was my biggest concern...in the time we tested zoho the were not real rsponsive Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Price/budget was a major concern..with that in mind they seemed reasonable for features offered Review Source Amanda B. Creative Lead Marketing and Advertising Used the software for: Less than 6 months ### "Really Simple Dashboard and Nice Huge Fonts" December 30, 2023 5.0 Dashboard is clean and airy and colorful. The fonts are nice and big wich makes contact finding nice and easy. It doesn;t feel overwhelimg even if it's a CRM. Pros I love the simplicity of the dashboard. The fonts are nice and easy to skim. Contacts are arranged nicely and leads are easy to find and categorise. The dashboard isn't too crowded to a point where you can't find what you are looking for. I love the relaxing color choice of pink and blue: It makes work nice and fun. I also love that there's lots of fields to work with when entering lead data which enables us to collect as nuch information about a client as possible and hence create customised business solutions for out clients. It's esy to see the status of each lead and notifications come quick and in a way that's not too obnoxious or alarming. Cons The navigation bar can be hidden and confusing. Somebuttons have a tendency to be slow and to load slowly. You may be redirected to n ad landing page on certain features which can be frustrating given the pressure of work. Review Source DR Darren R. Director Computer Networking Used the software for: 2+ years ### "Zoho Simple Efficient and Effective" October 10, 2023 5.0 Remote working we still have access to customers data and history. This is critical when off site and trying to close leads. The support when required has been fast and efficient with the required outcome. in 4 years we have had no real downtime on the platform and it has always operated quickly. Pros The ease of use and consistency with each and every module makes it quick to learn, whilst still being efficient and effective for our business. Ability to access the data securely from anywhere has been vital during remote working. Cons Some modules the search does not always work fully mainly with finding customers. You have to on occasions click on an extra button to actually perform the search with a keyword. Otherwise it has to be exactly as entered on the account which you may not have to hand. Reason for choosing Zoho CRM Better module integration with things like inventory. Gives you much better control of customers and incredibly easy to use Review Source DL Deise L. SEO Education Management Used the software for: 6-12 months ### "Zhoro Crm helping sales" September 15, 2023 5.0 Zoho CRM offers powerful computerization abilities that assist with smoothing out deals processes. You can robotize dreary undertakings like lead task, email notices, and follow-up updates. Via mechanizing thesestandard exercises, you can save time, diminish mistakes, and guarantee that nosignificant assignments escape everyone's notice. Pros Zoho is a great set-up of programming applications intended to smooth out business activities. With its broad scope of devices covering CRM, project the executives, bookkeeping, showcasing computerization, and that's only the tip of the iceberg, Zoho offers an exhaustive answer for organizations, everything being equal. The instinctive UI, consistent coordination, and versatility make it a significant resource for upgrading efficiency and effectiveness. While there might be an expectation to learn and adapt during arrangement and customization, the cooperative highlights and committed client care further upgrade the product's allure. Find Zoho today and improve on your business the board processes. Cons That's what con is, that we can't log calls that very day since it shows AM choices just for same day. Review Source JJG Jessi Jessabel G. Manager Higher Education Used the software for: 1-2 years ### "Genial app para mantener mi día a día en orden." October 22, 2023 5.0 Es excelente para administrar las actividades comerciales Pros Me encanta como es intuitivo y agradable a la vista. Cons Que a veces es necesaria gestiones mas avanzadas de gestión de tiempo y no las tengo. Review Source SM Solomon M. Project manager Information Technology and Services Used the software for: 1-2 years ### "Build the best customer Relationships with Zoho CRM." May 5, 2024 5.0 Pros It has greatly helped us in streamlining our marketing activities. Easy to use interface with userfriendly interface. It has a very good and reliable customer service desk. It has greatly enabled us to monitor our sales activities. Cons It has been the best and no dislikes so far Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) The value of our money felt appreciated. Review Source EM Emma M. Business owner Printing Used the software for: 2+ years ### "Support is not there when they have a glitch!" July 22, 2023 1.0 Zoho is great until something goes wrong, they caused the glitch and no one has ever offered a suitable solution. You spend all this money setting up the system to be left high and dry when they have an issue. Pros Emails linked to the CRM which was all in one place. Cons The support team leave you going around in circles. When you give and instruction they always come back with but can we help you. This is always the response leaving you with no answers or resolution. They take your money and do not refund or offer any compensation. You get ignored and basically sent to the beginning every time so you go away. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Zoho CRM It was within my budget at the time. Don’t I regret that now. Review Source PP Pragnesh P. Sr. Field Engineer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Zoho CRM for managing customers at fraction cost" March 25, 2024 4.0 Overall a positive experience for the price we have paid for this tool. As more and more users are starting to use this tool, I expect to have better features developed in future. Pros Cost is most important feature and graphics made available makes the tool more pleasing then just crunching numbers everyday. As install base is growing, we are able to recruit team members who have used this tool in some way or shape in their past lives. Internet calling feature to protect our identity is a great feature. Cons Internet calling phone numbers sometimes show up as spam calling on customers cellphone which is concerning. Review Source CH Cindy H. Human Resources/Recruiting Security and Investigations Used the software for: 1-2 years ### "Zealous to Zoho!" August 29, 2023 4.0 Pros I am enamored with Zia, its AI feature. I really makes reporting and spotting trends easy and fun. Cons At the free level you are limited to only 3 users and Zia the AI feature is not included. Review Source Diana H. Operaciones Management Consulting Used the software for: 2+ years ### "muy fácil de usar y completo " May 3, 2023 5.0 A grandes rasgos es una solución muy completa, escalable, personalizable y de fácil uso , independencia para personalizaciones y cambios Pros La personalización que permite y las automatizaciones de acciones que permiten reducir trabajo manual Cons Se echa en falta un soporte más inmediato y amistoso Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Precio, independencia para implantación y escalabilidad Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Costes y usabilidad Review Source VR Verified Reviewer Director Broadcast Media Used the software for: I used a free trial ### "Outstanding CRM Solution" October 16, 2023 4.0 Pros I have had the pleasure of using ZOHO CRM for the past year, and I must say, it has been an outstanding experience. ZOHO CRM has not only streamlined our sales and customer management processes but has also significantly improved our overall efficiency.One of the standout features of ZOHO CRM is its user-friendly interface. Setting up the system was a breeze, and the customizable dashboards allowed us to tailor the platform to our specific needs. This flexibility was a game-changer for our team, as it ensured we could focus on what matters most - building and maintaining strong customer relationships.The automation tools in ZOHO CRM have been a time-saver. We were able to automate repetitive tasks, such as lead assignment and follow-up emails, allowing our sales team to concentrate on closing deals. The system's analytics and reporting capabilities are robust and provided invaluable insights into our sales pipeline and customer behavior.Collaboration within our team improved significantly due to the shared calendar and task management features. This made it easy for everyone to stay on the same page, even when working remotely.ZOHO's customer support has been top-notch. They are responsive, knowledgeable, and ready to assist with any issues or questions that arise.Overall, ZOHO CRM has transformed the way we manage customer relationships and sales. It's a powerful, intuitive, and customizable solution that I would highly recommend Cons One aspect of ZOHO CRM that some users may find less favorable is its pricing structure. While it offers a free version and various pricing tiers, the cost can add up, especially if you require advanced features or have a larger team. Additionally, some users have mentioned that the learning curve can be steep for complex customizations, so it may not be the best choice for those seeking a simpler out-of-the-box solution. However, these drawbacks should be weighed against the platform's benefits and how well it aligns with your business needs. Review Source Cristian S. Marketing specialist Automotive Used the software for: 2+ years ### "Great service" September 16, 2023 5.0 My overall experience with Zoho CRM has been very positive. Although it required an initial learning curve to master all its features, once properly configured it has become an essential tool for managing our customer relationships. Its implementation was simple and the support provided was always very complete. In general, you consider that it is a very complete solution due to its quality-price ratio and that it has significantly improved the productivity of our commercial teams Pros What I liked most about Zoho CRM was its intuitive and easy-to-use interface. It allows you to manage contacts, accounts and opportunities in a very simple way. Its clean and minimalist design makes it very efficient to navigate between the different functionalities. In addition, I found its complete range of customizable modules that adapt perfectly to the specific requirements of our business very useful Cons What I liked least was that being a platform with so many functions and tools, it can be somewhat overwhelming at first until you have mastered its configuration and parameterization. I also missed deeper integrations with our ERP for more complete traceability between orders and customers Review Source CBK Charles Boampong K. Software Engineer Computer Software Used the software for: 2+ years ### "Ultimate cloud-based customer relationship management software for higher productivity" November 15, 2023 5.0 Zoho CRM is extremely easy to use, and it can be accessed on multiple platforms such as phone, tablet and many more. Pros Its strength lies in its customization capabilities, integration options, and a comprehensive suite of tools. Cons There are so many features so it requires some time to learn how to use all the features effectively and profitably. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.