# Page 14 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 14 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 326-350 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RC Raul C. Gerente Management Consulting Used the software for: 2+ years ### "Un gran CRM para pymes" December 18, 2023 5.0 Buena experiencia con mis clientes ya que le ha permitido tener sus leads al día, con el consiguiente aumento en sus ventas. Pros Lo intuitivo y sencillo de implementar, lo que permite tener un onboarding exitoso en un corto plazo. Para el equipo de ventas es sencillo tener al día sus tareas con el panel de control de inicio y para las gerencias los gráficos son de mucha ayuda. Cons Las campañas de marketing, sin bien es cierto, funcionan bien. No son intuitivas a la hora de implementarlas. Alternatives considered [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Reason for choosing Zoho CRM Por la facilidad de uso, graficas y el costo. Review Source KS Kshitija S. Digital Makreting analyst Information Technology and Services Used the software for: 6-12 months ### "Zoho CRM: A Powerful and Affordable CRM Tool for Growing Businesses" November 12, 2023 5.0 Some of the things I liked most about Zoho CRM are it has user friendly interface it is clean and intuitive interface that is easy to navigate.It has wide range of features including contact management, lead tracking, sales automation, marketing automation, and customer support also customisation options available according to the business needs I'm more likely to suggest this tool to my friends or colleagues Pros Zoho CRM is one of the most affordable CRM solutions on the market and I find it easy to use also customisation and flexibility available according to the business needs. It integrates with a plenty of other business applications, such as Zoho Projects, Zoho Analytics, and Zoho Mail. This made it easy to share data between applications and streamline our workflows. Cons In my previous organization i used different CRM than zoho so i found out that Zoho CRM's reporting capabilities are not as powerful as some of its competitors. It is missing some advanced features that are found in other CRM solutions, such as social media integration and predictive analytics etc Review Source VR Verified Reviewer Digital Marketing Executive E-Learning Used the software for: 1-2 years ### "Worth the Money - Zoho CRM" September 4, 2023 5.0 Overall, my experience with Zoho CRM has been good. For my job role, it has helped me greatly by providing the necessary tools to make my job more efficient and effective. Pros Zoho CRM is an all-rounder tool that has helped marketers like me not only understand the fruits of our campaigns but also aid us in scaling our campaigns with lead analysis. The various options like lead capture, sales pipeline management and detailed report generation features have been useful in my daily work.Moreover, a seemingly trivial but important feature has been the lead status feature in sales management - this helped us in filter CA's to send them automated follow-ups. Cons The only drawback was the UX-UI of the tool. Review Source dV daniel V. Ingeniero mecanico Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Mejora con CRM de zoho" February 29, 2024 5.0 Excelente me permite gestionar las ventas de forma segura y coordinar con mi equpipo de ventas una base de datos completa y sencilla todo en tiempor real permitiendome configurar todo de forma automatizada Pros Es un programa muy completo permitiendome automatizar varias acciones y funciones, como asignaciones, correos de formas atomatizadas por el sistema, reglas de puntuacion para calificar clientes, empresas por medio de reglas de puntuacion mejorando la ventas de forma mas precisa Cons no todos tiene acesso es un poco costoso Review Source NJA Nelson Jr A. Customer Service Advocate Telecommunications Used the software for: I used a free trial ### "Commendation for Zoho CRM" January 2, 2024 5.0 Zoho CRM, looks a perfect tool for me. I was really amazed of it's features and tools inside as this easy to understand, easy to navigate and even the first time user can also navigate due to it's user-friendly environment. I am looking forward to be a future paying customer to Zoho. Pros WHat I like the most about Zoho CRM is that I was amazed that Zoho has also integrate in social media sites which is I initially used Zoho Inventory. I definitely purchase Zoho when handling my clients social media sites and inventory in the future. Cons What I like the least about Zoho CRM is that probably I need to extend the free trial from it's 14 days to 1 month. Reason for choosing Zoho CRM Zoho has a great features and user-friendly. Even me when I first signed up, it's really provide me an awesome experience due to it's easy to understand words. Now, I am planning to use Zoho Inventory and social media sites to present to my clients in managing his business. It's all-in-one stop tools! Thank you! Review Source JS John S. General Manager Fishery Used the software for: 2+ years ### "Powerful CRM for Small/Growing Sales Operations" December 17, 2023 5.0 Zoho has produced a huge amount of value for our business. Our work involves a lot of prospecting and active sales handling for each B2B lead. We used to do everything manually on Excel, but once we moved to Zoho, a lot of our sales actvities are now automated. We have automated reports, A/B tests for automated sequences, and a clear pipeline and activity dashboard to track all of our activities. I can wholehartedly say that it's defitiely moved our sales operations to another level. Pros Zoho has all the features you need to manage the A-Z of your sales operations. The automated workflows and sequences have been especially helpful for us because it used to take forever to send our opening sales emails to hundreds of prospects, whereas now, we don't ave to spend a single second to send these emails, and they're standardized and have automated reports on their performance. This alone has probably saved us a dozen hours each week from sending them manually. Cons It was difficult for us to get off the ground in the beginning, we even questioned whether it was actually going to be the right fit because of that. It might be good to have better onboarding to get ahead of that. Alternatives considered [Less Annoying CRM](https://www.capterra.com/p/118921/Less-Annoying-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Zoho CRM Zoho had an edge above most of the other options, but it also had all the features we really wanted. So, it was probably a balance of price and functionality that moved us to Zoho. Review Source PY Paul Y. Sr Media Consultant Automotive Used the software for: 6-12 months ### "Zoho is a perfect fit" November 27, 2023 5.0 Pros easy applications ease of learning and the customer support is definitely a plus Cons Well Learning anything new i think most shy away at first but once i started exploring the many details of what i could do with it i fell in love with it. we just got done customizing our calling link from our pc, our contract builder and our email tracker. the possibilities are endless really. Review Source VR Verified Reviewer Ingenieur Professional Training & Coaching Used the software for: Less than 6 months ### "Zoho CRM EST AU TOP DE LA GESTION MARKETING" September 19, 2023 5.0 Jai eu une grande joie de pouvoir automatiser ma recherche de prospect et aussi de pouvoir canaliser et suivre facilement le trafic sur mes ventes et de savoir les moments stratégique pour lancer mes ventes Pros La saisie des leads et la gestion de pipeline. Cons Coût d'abonnement élevé. Je souhaite que les frais d'abonnement soient revu pour les petites entreprises Alternatives considered [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Reason for choosing Zoho CRM Il est fascinant et couvre mes besoin à plus de 90%. J'arrive à automatiser ma recherche de prospects de leads et de les fidéliser facilement sans trop d'efforts. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Nimble](https://www.capterra.com/p/276746/Nimble/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) En vu de tester et trouver le meilleur logiciel marketing adapter à mes besoins. Review Source Mohammed M. Assistant manager Banking Used the software for: 1-2 years ### "Zoho CRM " September 12, 2023 5.0 Overall is great Pros For our organisation below mentioned features we use and liked the most as well.1) Email Integration2)Zoho Cliq3) Reporting And Analytics4) Document management5) Tast Management Cons Yes there are couple of things which I dint like about Zoho is their customer support which they are to improve, Integration challenges , offline access is very minimal that should be improved. Review Source Zedekiah M. Hydrafaciologist Health, Wellness and Fitness Used the software for: 2+ years ### "Perfect Balance Between Affordability and Benefits, Suitable for any Customer Relations Needs" November 9, 2023 5.0 Over the years, Zoho CRM has really gained popularity in our organization. It offers a range of benefits at a really affordable price. It has really elevated our sales, marketting and customer service aspects to greater heights. We have been able to maintain our long time clients and attract new one. We can now comfortably say our clinic has grown courtesy of Zoho CRM Pros Zoho CRM is a tool that we have found quite critical in the management of our sales, marketing and customer service aspects of our business. It's setup and implementing process is uncomplicated and comes with a user friendly interface which simplifies the utilization experience. Being a web based app it is compatible with our computers and even available in a mobile app making it's accessibility such a breeze. We have experienced lots of benefits from Zoho CRM. From being able to connect with our customers through the various channels. It provides emailing for easier record keeping of responses from email, calling through the telephony feature that allows us to schedule calls and follow up with clients through calls and social media where we are able to manage our different page profiles and check on clients feedback. Also we are able to segment customers for ease of recording and appointment scheduling. Events management is easy, we are able to invite clients to any events from the customer database. Lastly Zoho CRM perform deep analysis on the different facets of the business and generate reports that help us track progress of the business Cons Honestly Zoho CRM is a blend of lots of benefits. I really have nothing against it Review Source MS Mario S. Inhaber Education Management Used the software for: 1-2 years ### "ZOHO CRM - Das Flaggschiff der CRM Software" November 9, 2023 5.0 Erst kennt man ZOHO nicht. Beschäftigt man sich, dann ist man Fan. Absolut empfehlenswert. Pros Alles ist vollkommen frei zu konfigurieren. In der Standardversion zu Anfang läuft alles glatt. später kann man sich "sein" CRM so bauen, wie man es für den täglichen Bedarf braucht. Cons Der größte Vorteil ist der größte Nachteil: es gibt SO viele Möglichkeiten, dass man anfangs überfordert ist, wenn man nicht Schritt für Schritt, am besten mit Unterstützung, voran geht. Sonst ist der (geniale) Berg der möglichen Einstellungen und Konfigurationen so groß, dass er einen erschlägt und man gar nicht anfängt. Manches ist nicht perfekt auf Deutsch übersetzt. Der Support ist Englisch. Review Source Patrick W. SOFTWARE DEVELOPER Commercial Real Estate Used the software for: I used a free trial ### "The Perfect Solution - Zoho CRM" July 8, 2023 5.0 So far so good.I think and felt we as an organisation we should go ablast and start using the crm for the organisation right away Pros Lead management and Email campaigns- The CRM has a beautifully made interface to allow one easily track lead right from the day they are captured to closing the deal.With the best ways to offfer appealing responses and campaigns to them Cons Tracking last login and staff is i think can be a better improvement Review Source EH Ed H. Studio Owner Photography Used the software for: 2+ years ### "The Backbone of My Business" December 15, 2023 4.0 Pros As a Zoho One user, I love the combination of more than a dozen business tools that I've used in pieces before. Now, they are all connected and integrated. The list of functionality and critical features is so long... This is truly the backbone of my photography studio. I thought I'd just get a CRM but with the automation and interconnection between the suite components, I just dove in! Cons The main gripe comes with the slow implementation of some bug fixes and shortcomings. The forums are filled with users' requests for some of the industry-standard features, to which we keep hearing "in progress" or "no timeline". Some of such discussions take months and even years... It could be that the company bit more than it could chew, as the resources on some projects surely run thin, while other projects thrive. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Costs and breadth of services. Zoho is unbelievably affordable for the smallest of businesses, offering all they need. Review Source CC Chester C. Admin staff E-Learning Used the software for: Less than 6 months ### "Zoho CRM: The Ultimate Companion for My Business Success" October 31, 2023 5.0 My overall experience with Zoho CRM has been overwhelmingly positive. This tool has become an indispensable asset in my coaching business journey. It empowers me to efficiently manage leads, nurture client relationships, and streamline my operations. The user-friendly interface, robust customization options, and automation features have significantly improved my workflow, allowing me to focus on what I'm truly passionate about—coaching and course creation. While there are some minor drawbacks, they are easily overshadowed by the benefits Zoho CRM brings to the table. It's more than just software; it's a partner in my mission to spread positivity and achieve my goals. Highly recommended for everyone. Pros What I like most about Zoho CRM is how it empowers me to create an exceptional coaching experience. The user-friendly interface, customizable features, and seamless automation are a game-changer. It allows me to focus on what I'm passionate about—coaching and course creation—while it efficiently handles tasks like lead management, email marketing, and contact organization. Zoho CRM is more than just a tool; it's my partner in spreading positivity and achieving my goals. Cons While Zoho CRM offers fantastic benefits, I have encountered a few drawbacks. The learning curve for advanced features can be a bit steep, and sometimes, the system's performance may lag during high usage periods. Additionally, the pricing can add up if you require advanced customization or need to scale up. However, these issues are far outweighed by the numerous advantages it provides for my coaching business, making Zoho CRM an essential tool in my journey to success. Review Source OQS Ovais Qayoom S. Marketing Manager Hospitality Used the software for: 1-2 years ### "Best App to use" April 27, 2024 5.0 Pros It's Speed and Client friendly . Easy to use . Cons Nothing , as such can be better by bringing the costs down Review Source VR Verified Reviewer administración y servicio al cliente Alternative Medicine Used the software for: 1-2 years ### "Zoho CRM te permite gestionar tu empresa de manera fácil y efectiba" May 8, 2023 5.0 Es una herramienta que me ha encantado, me parece amigable, se personaliza muy fácilmente, ayuda a medir el rendimiento en la empresa, se ajusta a tus necesidades, permite automatizaciones, fácil acceso a correo, bases de datos Pros Es una plataforma muy amigable y fácil de personalizar según las necesidades de cada empresa. Las automatizaciones realizan tareas administrativas y esto nos permite ahorrar tiempo. Tenemos fácil acceso a la base de datos de clientes llevamos registro de las ventas, los pedidos. También permite una fácil comunicación con proveedores, envío de documentos a pacientes, comunicación interna y mucho más Cons Se cae muy seguido el sistema o entra en actualizaciones Review Source Sanjay S. Business Development Manager Information Technology and Services Used the software for: 1-2 years ### "Great CRM!" November 10, 2023 5.0 Amazing product and a great experience. I was also very happy to see the analytics that pointed me in the right direction for next steps Pros I love the features and that it integrates perfectly into other zoho applications for a central management experience Cons Setting up SIP calling was a little challenging. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Better range of features Intergration into full zoho suite Review Source NJ Nikki J. Admin Supervisor Education Management Used the software for: I used a free trial ### "Zoho CRM helped us streamline our contact, workflow and database management. " January 16, 2024 5.0 Overall, Zoho CRM is a versatile and feature-rich CRM solution that can effectively support businesses of various sizes and industries in managing their customer relationships. Pros Task management helps users stay organized by providing a centralized location to view and manage all tasks related to customer interactions, such as follow-ups and tasks. Cons While the user interface is generally intuitive, some users have mentioned that there is a learning curve when getting started with Zoho CRM, especially for users who are new to CRM systems. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Zoho CRM is known for its competitive pricing compared to some other CRM solutions, making it an attractive option for small and medium-sized businesses with budget constraints. Review Source Kalpana A. Operations Information Technology and Services Used the software for: 2+ years ### "Excellent customizable CRM with great features - Value for Money!" May 10, 2023 4.0 For the price point, this is a great CRM with unique features. Highly recommend this for any business who are new to CRM and are looking to expand Pros 1\. Its straightforward and easy to setup2. Ease of use for a new user3. Integration features available with other Zoho products4. The new design system of canvas for designing the CRM layouts Cons 1\. The interface is pretty basic. The user experience can be enhanced with a revamp to the look of the product. Review Source VR Verified Reviewer Senior Consultant Team Lead Information Technology and Services Used the software for: 2+ years ### "I Will Tell You The Truth About Zoho CRM." December 4, 2022 5.0 Pros Along with integrated mail templates, the daily email limit, contact management, invoice management, and much more, I get to use the CRM. It is best for a company or organisation to maintain the centralization process for documentation since it is simple to use, data-transferring, and efficient. With Zoho, there are many customization possibilities accessible. You may add extensions and integrations to the Zoho Marketplace to improve a variety of aspects of your company, including productivity, sales, and financial management. Cons I don't have any dislike or least favorite about this software. Review Source Kimstone P. Senior Retail Manger Consumer Services Used the software for: 2+ years ### "A snapshop of Zoho CRM" May 7, 2023 5.0 It is a great tool , with ease of use , definitely recommend it . Pros Its Ease of use ,user friendly interface, easy to integrate with other softwares.A great tool to tracking all your socials dm responses for facebook, Twitter , Email and whats app.Allows you schedule your social posts to be published when convenient for your business as well as when you have high traffic on your account.Ability to classifying issues and ability to create different views/dashboards and assign specific individual's with in same department so each user can focus on a particular task.Tasks and Macros that serves as as reminder of task you need to complete.Ease of getting reports , Cons Instagram DMs to also be integrated in Zoho,Whats app chat log report to also be among the reports someone can generate to help see how fast the agents are replying to chats. Review Source VR Verified Reviewer Partner Education Management Used the software for: 2+ years ### "Robust, Flexible CRM but does not intergrate with Getresponse Email marketing" June 29, 2022 5.0 Overall 9/10 Pros 1\. Depth of customer record management 2. Customization flexibility 3. Makes it easy to delegate and monitor sales force performance at various levels Cons does not integrate with Getresponse. Pl. check for integration if you use a separate email marketing service Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Basis prior history and comfort with zoho. It meets almost all requirements feasibly Review Source Mohamed E. Compliance Analyst Consumer Services Used the software for: 6-12 months ### "THe best integrated CRM platform for increasing leads" December 7, 2021 5.0 Overall experience with Zoho CRM is good having digital campaigns performance and collaborate with sales and mar6and customers satisfactions and accounts in one place , Its one of the best CRM I deals with Pros The best thing in Zoho CRM that it can be easily integrated with alot of another products and the ease of access and usage ,Mobile app is something good for saving sales team time and gives more flexibility, Zoho CRM emphasis on increasing customer leads and accelerating the sales and measuring the sales team performance Cons In the beginning we need some time to customize all the features but after customisation it becomes more easier and we need extra support for Zoho customer services Switched from [Scoro](https://www.capterra.com/p/142042/Scoro/) Zoho interface and ease of usage and pricing Review Source GV Gerardo V. Product Manager Information Technology and Services Used the software for: 2+ years ### "A CRM that allows you integrate so many tools" May 15, 2022 4.0 It is so usefull and power tool to have all the customer/contact/lead/opportunities/meetings/tasks/calls and everything you need in one place. All with a chonological order. Pros The easy integration with other Zoho and 3rd party softwares. Cons Your logon email must be the same for all the Zoho softwares that you want to use, if you have a logged session for your CRM using the email "person@company.com" and you want to use other Zoho's software like ServiceDesk Plus Cloud (in example) it must be the same email logon to work on the same web browser. Review Source LC Liza C. HR Officer Renewables & Environment Used the software for: 2+ years ### "An integrated solution that suits everyone to properly organize relationships with customers" June 15, 2022 5.0 Zoho CRM helped us organize everything related to our customers' contact data, contracts and documents in one place, and also enabled us to schedule the sending of appropriate offers to them at different times and within a specific time frame, and indeed, automation helped us enhance the confidence of existing customers and attract new customers as well. Pros I like the simplicity and ease of use that Zoho CRM offers us, as it enables us to create folders for all our clients as well as organize records with their data and requests as well as save all documents and archive email and transactions made by our team and between them. I love how Zoho CRM filters customers by suggested topic, which makes it easy to create lists of important information about a specific group of customers based on their specialties or interests, so that our team can reach them quickly and offer tailored offers. I like how easy it is to customize it to automatically send emails to a group of clients, and I like the fact that Zoho CRM integrates multiple communication methods easily, such as WhatsApp, so that we can also send messages and links to customers and also we can receive customer requests and inquiries and respond to them in the same way. It is great to find all the records related to customer inquiries and requests, as well as the date they were referred to the relevant team member, as well as the results that were reached in one place in an organized manner. Cons I love the fact that Zoho CRM has no unpleasantness, as it is simple, easy to use, low cost, and integrates strongly with email and social media platforms easily, which makes it a suitable choice for all needs. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.