# Page 15 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is Zoho CRM the right CRM solution for you? Explore 6972 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6972) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 15 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 351-375 of 6972 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Assistant Manager Sales Information Technology and Services Used the software for: 2+ years ### "Efficiently Manage Sales and Customer Relationships with Zoho CRM" March 24, 2023 5.0 is a comprehensive and powerful tool for managing sales and customer relationships. Its feature-rich platform and affordable pricing make it a popular choice for businesses of all sizes, and its integration capabilities with other Zoho products and third-party apps offer added flexibility and efficiency. overall, Zoho CRM is a highly regarded CRM solution. Pros Its comprehensive features, ease of use, flexibility, affordability, and integration capabilities with other business tools. Cons Its customization options can be overwhelming, and its user interface could be more intuitive. there are occasional performance issues or bugs. Review Source EH Eran H. Senior Account Manager Financial Services Used the software for: 2+ years ### "Zoho honest reveiw!" October 25, 2023 5.0 My overall experience with has been positive, as it has significantly enhanced our customer relationship management and sales processes, improved our efficiency, and provided valuable insights for informed decision-making. Pros is appreciated for its user-friendly interface, customization options, and automation features, making it accessible to both beginners and experienced CRM user Cons Its learning curve, limited customer support, complexities in integrating with third-party applications, limitations of the mobile app, and potential complexities in extensive customization. Review Source KB Kevin B. sales and finance Retail Used the software for: 1-2 years ### "Well Worth the Money" August 25, 2022 5.0 We are able to see a lead through from start to the sale and then post-sale follow-ups. I can guide my staff by helping them get the most out of the CRM feature. Pros The product has more features that can cater to man businesses. I like the lead management feature and also the in-house tasks/email and meeting feature. This software assisted our business even more during covid (lockdown) when I did not have daily access to my employees like prior. I was able to remain in contact with all staff who signed onto the app/software. It's hard to narrow down what I like most since its versatile and used for many different aspects of my job. I would say the lead management is imperative to a retail business. Cons I have not had too much success integrating with other apps or software. Some features cause my device to lock up as well. Review Source EI Ebuka I. Business manager Civil Engineering Used the software for: 6-12 months ### "ZOHO - Everything a Business Needs to Thrive" October 19, 2021 4.0 ZOHO has made it easy to run a business for me - I have recommended Zoho to all my friends Pros ZOHO is just too excellent at helping you nurture your leads till they are real customers. It brings a high level of efficiency to business, understanding that you have all you need as business. You can craft out a business process on Zoho and have your staff run with it. The security and data management system of Zoho is second to non that i've experienced in other CRM softwares. I recommend business to adopt Zoho as their CRM tool. Cons Zoho requires alot of customization before you can begin to enjoy it. This might be a bit hard for people who are not tech savvy. It took me 3 months to discover how to add my account details to an invoice/quote Review Source BT Brahim T. Freelancer Marketing and Advertising Used the software for: 1-2 years ### "Zoho CRM Review" April 1, 2022 5.0 I run a small business and I knew I needed to automate some of my workflows. After using for a few months, I was able to increase my productivity by more than 30% with the help of time-saving features. The best part is that Zoho CRM is cheaper than other similar products, which means it saves me effort and time. Pros I have been using for years now, and it's one of my favorite aspects of my job. It has made our sales process so much more efficient and is a vital part of how we operate. Our team members love how easy it is to use, and I find it integrates well with the other tools we use on a daily basis. Cons I have been using for the past two years and I love it. The low price point has made it a great option for me and I couldn't be happier with the features offered. It's also very easy to use with minimal training required! Review Source jM john M. Director Marketing and Advertising Used the software for: 2+ years ### "Zoho CRM is very good, but it's not brilliant." October 5, 2022 4.0 It's very good at delivering against the key tasks of CRM, but it's not amazing. Also, it's a lot more expensive than it used to be (approx 100% more expensive now, than when I first started using it). Pros It's relatively cheap (approx $40 per user). It does everything I need from CRM (Contact Management / Sales Pipeline Management / Sales Order Management / Invoicing) relatively well. Cons The interface always has been (and seems like it will always be) a bit clunky. I've also always hated that those arriving at the early stage of the sales process (Leads) cannot automatically be moved to 'Contacts' / 'Prospects'. I find this infuriating. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Zoho much simpler than Dynamics to learn and use. Zoho much cheaper than Hubspot, which have an amazing knack of 'not having the tools you need (within the current package you pay for!).' Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) better at the tasks i required. Easier to learn on the job. Zoho is quite simple to use, especially when compared to Microsoft Dynamics. Review Source CM Craig M. Cosultant Computer Software Used the software for: 2+ years ### "Biased for a Reason" March 7, 2020 5.0 Zoho One provides a complete operating system for business. Where I have noted cons in this review I would note that Zoho One bringing everything together cohesively is far better at saving time than any frustrations it may cause. Pros One system that provides extensive capabilities. plugs into the more than 50 other Zoho Apps with a single Zoho One license. Instant integration (as instant as it possibly can be). No more cobbling together system after system. I have all of the following in use from Zoho: CRM, spreadsheets, documents, file storage, security, marketing, social media, HR Management, accounting package, email, surveys, signatures, project management, notes, appointment management, presentations, webinars, online meetings, web hosting and design, online chat for web site, mobile expense capture, business analytics. I have used much more, that's just what I use on a day to day basis. These are the applications of business today. Nothing much out of the ordinary but if you are using anything else other than Zoho, you probably have a patchwork of applications to navigate. Cons Bleeding edge software development comes at a cost. Zoho brings out releases fast and often so sometimes there are annoying things that happen. This does not consume a large portion of my time but if you need consistency and 100% predictability then Zoho is probably not for you. If you are okay with 99% predictability Zoho is a good option. An example is the design of the Contact view in Zoho being changed recently without notice. If you are like me then you go with it. Some people who need things to be the same day in and day out can be rattled or frustrated by something like this. Review Source Kelly M B. System Engineer Information Technology and Services Used the software for: 2+ years ### "Easy to use, monitor leads and manage team assignments" May 16, 2022 4.0 As a less expensive option, this is what I recommend to all of my clients. If you're comfortable with the platform, it will serve you for the rest of your life. It's been a wonderful experience. You may receive answers quickly and easily by chatting with a member of their chat support team. Pros Zoho is a good alternative for clients who don't want to shell out money for Google Workspace. It accomplishes its purpose. My satisfaction with their efforts is based on the fact that they are attempting to make their platform accessible to everyone. Much of it is configurable and we were able to put it up 90% of the way we wanted. It's a breeze to use and keep track of. Cons I'd like it if the platform's many sections were made a little easier to configure and understand. In my opinion, they are attempting to mimic Google Workspace, although I am more familiar with Google Workspace's features. I'd love it if I could make my email software look and work just like gmail. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) There are instances when a phone call is all that is needed to resolve a problem. It is possible to request a call back, but this can be difficult, especially if you have already taken the effort to contact the person in question. Review Source NP Norleah P. Director Retail Used the software for: 2+ years ### "Zoho CRM" October 23, 2020 5.0 I have had an amazing experience using this software. So much so, that I recommend this CRM to all my business development clients when starting their companies. The ease of creating and accessing tickets, attachments and emails on a clients file to access the parent data and contacts for authentication purposes, allows the call to flow seamlessly. Details are always time stamped in case data needs to be verified which makes it very secure with employees and contractors accessing company information and customer files. They offer a free version that includes many things that other paid CRMs do not include, just a wonderful product for a fraction of the cost. Pros I love the ease of access with managing and accessing important data for both vendors and clients alike. You have the ability of sending email campaigns directly from the applications and links it to the independent account. You can add authorized contacts under ever parent account and customize as needed. Cons The time it some times takes for a support ticket to be addressed. Apart from that I have literally had no issues with the product. Reason for choosing Zoho CRM The features made available in the different tier plans. The ability to customize the CRM to tailor specifically to your company with detailed instructions so its done correctly. And if all fails, their customer service is always there to assist. I tested many other CRM and I find to be user friendly when setting up and while using it on a daily basis to assist our customers. A business customer actually asked if I use the product I was recommending, so I screen shared my desktop to show the Partner, yes if fact I do. Why wouldn't I be using the best product that I am recommending? Review Source SC Samson C. Payroll manager Marketing and Advertising Used the software for: 1-2 years ### "Importance of Zoho" May 4, 2023 5.0 Pros Comprehensive Solution: Zoho offers a comprehensive set of business applications that cover a wide range of business needs. By using Zoho, businesses can consolidate their various software and tools into a single platform, which can increase efficiency and reduce costs.User-Friendly Interface: Zoho has a user-friendly interface that is easy to navigate, making it accessible for users of all technical abilities. Additionally, Zoho's customizable dashboards allow users to quickly access the data and features they need, further increasing efficiency.Affordable Pricing: Zoho's pricing plans are affordable and scalable, making it accessible to businesses of all sizes. The free plan allows businesses to get started with the platform at no cost, and the paid plans offer more advanced features and functionality.Integration Capabilities: Zoho integrates with a wide range of third-party applications, such as G Suite, Mailchimp, and QuickBooks. This allows businesses to easily connect Zoho with their existing tools, further streamlining their operations.Security: Zoho's platform is secure and compliant with industry standards such as GDPR, HIPAA, and SOC 2. This ensures that businesses can trust Zoho to handle their sensitive data. Cons Recrutiment features i find that we cannot find a cream candidates from zoho. Reason for choosing Zoho CRM Because of Customer reviews. Review Source VR Verified Reviewer Chief Revenue Officer Information Technology and Services Used the software for: 2+ years ### "Choice for you if you need a CRM operated by multiple teams " July 30, 2022 4.0 Usually CRM tools are primarily designed for sales teams. However, we found out that our client success and accounting teams were also very comfortable using it. If you have multiple teams who need to input data in a single platform, I think Zoho might be a good option for you. I mostly worked with the sales and account management sections. I like the tracking capabilities and customization options with the lead/customer data. The architecture is also designed very well. Zoho client service is very responsive, we had to reach for several use cases and we got them sorted out pretty fast. Pros A single tool for all operation teams UI is good Customizable reporting Great client service API allows to connect with other apps we use. Current list of integrations is enough for our needs. Cons We are a SaaS company operating in tech for B2B companies. We think Zoho is more for production/manufacturing companies rather than fast-paced agile tech firms. Many required integrations or features are paid extra which brings it closer to some other enterprise-level large CRM tools. Review Source BH Brett H. Finance/Sales Consultant Automotive Used the software for: 2+ years ### "A Key Component In Organizing Sales Flow & Seamless Document Transitioning" March 11, 2022 5.0 I've really enjoyed using Zoho over the past few years as I first came across the program as a more cost effective alternative to Microsoft Word however soon realized afterwards that the software was so much more valuable that just a document editor as our sales productivity has increase immensely and become much more streamline since I've gotten our team more comfortable with implementing this software for their daily functions! Pros I really enjoy using Zoho not just because of it's user friendly accessibility but also because it helps maintain our sales flow and keep my sales team updated daily on the current state of each lead and working deal. I greatly appreciate being able to adjust and organize specific documentation within Zoho as well where we process a lot of different paperwork here regarding financing, sales confirmations, invoices, accessory orders, service records, carfaxes, financial analysis spreadsheets, and many more. Cons There are honestly zero features I dislike about using Zoho as all of the daily procedures I need to fulfill and always easily completable with the GM portals I utilize alongside having Zoho to stay organized and in front of every task ahead. Review Source VR Verified Reviewer Graphic designer E-Learning Used the software for: 2+ years ### "Best software for startups " August 11, 2022 5.0 It was the best software for any company to run there business in auto machine. Pros It is very easy to track the leads and lead management. We can easy send bulk e-mails and we can convert leads in Google forms. We can subscribes into it. By manually and we can make automatic. Cons Sometimes the back-up makes issues and we have check when some leads missing in it. There is less coustomer support. Review Source VR Verified Reviewer Product Manager Information Technology and Services Used the software for: 6-12 months ### "Best Solution For CRM in Service Industry" March 27, 2022 5.0 This CRM is one of the most advanced CRM in the Market, giving very large insights on how a business can be managed in a better way. Pros is loaded with Features in order to better manage our business processes and making it easier. Wide Range of Modules like Contacts Management, Vendor Management, Sales Management, Billing, Lead Management etc. are very functional and easy to use. Statistical data is given on a large scale for analytical purposes to make better business decisions. Cons Overall user experience needs to be more friendly, as the number of functions are very extensive, it creates confusions/user interactions to a major level. It needs to cut short many user processes and flows in order to decrease steps in process managements or managing modules. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Better Pricing and widely Used for internal and external Integrations. Review Source VR Verified Reviewer Director of Product Management Computer Software Used the software for: 2+ years ### "If you want to keep your sanity, then stay away from ZOHO" June 22, 2018 1.0 The benefits this software provides is nothing more than any other CRM available. Keep records of your accounts, logs of communication, track your sales pipeline, etc. etc. Pros The CRM is easy to use. Unlike other CRM products, with Zoho you don't have to be an expert to get started. The interface is clean and easy to use. It doesn't have all the insane features that other products have, but that is what sets Zoho apart because they are trying to keep it simple for small businesses. Cons There's too many issues with this product to even begin listing. The application is buggy. I started reporting bugs to their support department but they occupied too much of my time and would remote into my computer and repeat the same steps over and over again, expecting a different result. I gave up on reporting issues. They don't even care to fix them anyways. The support is extremely poor. I'd rather have them offer no support than the support they provide, as you'll get even more frustrated with their support than not even having support at all. We had an "Enterprise Account Manager" which wasn't very responsive. Any unresolved issues with the application he would just send back to the support department (the same support department you'd been previously fighting with for months on petty issues) and then nothing would end up getting done. Based on my conversations with the account manager, I can confidently say that nobody in the organization has any clue what's going on. Nobody in the company has any empowerment to do anything, everybody acts like pre-programmed robots. There is a horrible communication gap between departments, nobody is on the same page, everybody just passes the buck thinking somebody else will take care of the issue. You can tell there is a pretty bad work ethic and culture. You'll get the run around and end up getting exhausted and give up. You end up having a second job just trying to deal with Zoho. It's quite simple, STAY AWAY. Review Source Alfredo Enrique A. CRM Administrator Banking Used the software for: 2+ years ### "One of the best CRM tools" July 10, 2021 5.0 Pros It is a tool that manages in a simple way the information of clients, employees and suppliers. Their updates are getting better every time and they make it easier for you to work on massive marketing campaigns. Cons Some tools are not so easy to use, especially if you are just entering the world of CRM, in addition to the fact that its free version has little storage space Switched from [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) We needed to try another platform with simpler tools in Spanish and with more space in its free version Review Source TQ Tyler Q. Director of Business Development Professional Training & Coaching Used the software for: 2+ years ### "Zoho CRM Admin for over a decade!" April 4, 2024 5.0 Pros What help us choose over other platforms is the customization. This allowed us to put together a custom tailored user experience. As our company has grown we have been able to take advantage of the integration with other platforms. Zoho CRM workflows i.e. automations are heaven sent! We have been able to automate so many of our emails, field updates, quotes and sales orders etc. To keep things simple this CRM is flexible, scalable and has a ton of options. Cons Because you have so much flexibility the learning curve can be a bit overwhelming at first. We are on a ZohoOne Enterprise edition and the ZohoOne team has help me countless times with Flows and integrations. When searching for a phone number it can be picky, for example if I have a phone number 888-888-8888 i have to include the hyphen. I can't just search the phone number 8888888888. Review Source Aghil S. Group Brand Marketing Specialist Information Technology and Services Used the software for: 2+ years ### "Best and Easy user friendly software " March 14, 2021 5.0 It's simple and easy to manage even for a very simple person. Pros One of the main parts of the Zoho software, everything is very easy to understand. User-friendly and cost-effective compare to other software. Especially Zoho Creator where we can develop our own app and Zoho Assist as well. I hope others are good, but I never got the chance to use it. I am very happy with customer services too. Cons In my point of view, they have to redevelop the email marketing is very easy and productive ways. Because I faced lots of funny errors and lag while using it. Other than that I am very happy with that tool as well. Review Source VR Verified Reviewer HR Manager Pharmaceuticals Used the software for: Less than 6 months ### "Zoho review" February 9, 2022 4.0 Pros The best CRM for customization. Incorporate every one of the components of client/prospect association. Work process Tools that location: advertising, projects, social, client care, messaging showcasing, stock, HR the board, and so on Track connection from online courses. Different modules to address organization needs. Past the fundamentals of contact the board, work processes and custom fields. Particularly simple to track down correspondences. Know where you stand with leads, arrangements and clients. Matches up with other Zoho items, as well as numerous outer frameworks, for an associated work process. Accessible API for making custom application combinations. A clear method for making custom work processes and endorsements with Blueprint Strong interaction the executives and mechanization. Self-administration entries add to the force of the CRM. Various Zoho valuing plans/levels let you scale to your requirements. Zoho One is a straightforward and reasonable across-the-board arrangement. Zoho is reliably working on their items. Phenomenal obligation to item plan and usefulness. Zoho reacts to input. Sound suggestions advance into Zoho items. Exceptionally instinctive and simple to utilize. The best CRM for the cash. The best CRM I've at any point seen and I've attempted them all. Valued far beneath the opposition. Incredibly easy to add and design outsider incorporations Zoho will indulge you. Maybe great client service. New elements and updates constantly. No restrictio Cons Instructional exercises need improvement. Questions are emerging during the execution that you should involve a Zoho guide for. Coordinating can be confounded, and not predictable. A portion of the items is not at a similar degree of cleanliness as . The AI collaborator doesn't appear to add a great deal of significant worth. Need to have an Internet association. Membership evaluation is per client versus gatherings of 5 - 10 clients. There are highlights you'll need in Zoho One. Support has immensely improved, however it relies upon who you get on the web. Observe documentation and help recordings confounding and excessively specialized now and again. You want a reasonable comprehension of your requirements to distinguish which Zoho modules will meet them. Occasions (arrangements) are consequently set apart as shut when the date shows up. Need to see what my colleagues see on other clients' schedules. Booking a call is lumbering Updates need more choices like a multi-week, fourteen days, and so forth The Fonts are too large and need to see more on a page. Need a superior method for getting support quicker. Expecting bookkeeping elements and schedule sees Anticipating a visit bot Structures are not greeting pages Searching for unknown prospecting without the need to begin a talk. Absence of record following for recommendations/introductions. Needs inside deals apparatuses for mechanization. Review Source Nikita V. Marketing Manager CRM Machinery Used the software for: 1-2 years ### "Versatile but Tricky CRM" October 20, 2023 3.0 It solves CRM question in our business but it requires maintenance and internal efforts to keep up and improve. Pros That you can really build a lot and customize it to your business needs. Cons That there are hidden bugs, things happening which documentation says should not happen. Support takes forever to reply and pushes you towards Zoho experts. In many cases our Zoho experts ended up contacting Zoho about bugs but got their replies quickier. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source Anju D. Software Developer Computer Software Used the software for: Less than 6 months ### "The New Era of Customer Relationship Management - Zoho CRM" November 18, 2019 4.0 I prescribe on the grounds that it has demonstrated to be an exceptionally productive instrument and is extremely simple to coordinate, I consider Zoho CRM is an ideal device for an organization, since you can see upgrades and surprising deals development in a brief timeframe, this amazing programming makes network, association and information follow capacity are anything but difficult to work, I truly suggest it since it gives an incredible assurance to its clients. Pros is an unbelievable assistance that for quite a long while has enabled us to collaborate with clients and increment income of the organization, this product truly gives a generally excellent encounter to its clients when working, actually this stage is extremely creative, this administration enables us to contact clients in practically all stations from phone, email, live talk and diverse informal organizations, has an alternative that gets continuous warnings when clients connect with the organization progressively, enables you to quantify the proficiency of correspondence with our clients. It spares time since it has a few mechanization choices, for example, computerization of each part of the organization and dispenses with the separate undertakings that require a great deal of time, so their clients have a superior execution, permits to robotize the procedure of dedication of potential clients and can exploit the upsides of every one of the individuals. This product has the choice to quantify and deal with the business execution of the organization all through the domain, likewise has an alternative to utilize that enables you to discover in a moment any data you need from CRM information with the assistance of \[SENSITIVE CONTENT HIDDEN\], additionally \[SENSITIVE CONTENT HIDDEN\] gives propelled gauges of potential client understandings that can eventually make it all work out, and one of the highlights that I like best about this product is that it has a clever caution, which enables you to recall the assign Cons extremely more often than not excessively I use it has worked effectively, on an individual level I have not had any awful experience working with this product, yet anyway some of the time its UI is typically moderate, and each activity requires another page burden, and I have seen that approaching messages are not synchronized, yet these little subtleties don't think of it as a major issue that anticipates working with this product, it truly enables us to work easily to perform various capacities with this stage. Review Source JK Jordyn K. CEO Education Management Used the software for: 2+ years ### "Zoho Fits Our Business Needs" February 28, 2024 5.0 Overall has been a game changer for our small business. We would not be able to get the same level of functionality out of many other platforms at this price range. Our industry needs can be specific, and most of the time it's difficult to find systems that can provide what we need at the base level configuration, so editing is usually always required. For us, Zoho's editing capabilities are what really sell the system since we can pretty much make it fit our requirements. Pros makes it easy to manage basically an entire database for our business. The editing features are extensive, allowing you to tailor-make just about anything to fit your needs. We've altered most of the pre-set sections to fit our industry-specific programs which has massively increased the effectiveness of our business. Cons Because it offers so much flexibility there is a fairly large learning curve to setting it up how you'd like it to be, and some aspects can get a little finicky. For example, it takes a lot of tweaking to get the visuals and functionality correct on specialized views if you've done a lot of editing. Switched from [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[monday.com](https://www.capterra.com/p/147657/monday-com/) We outgrew the Monday platform and needing something more extensive and structured. Review Source CG Charlie G. Sales Manager Business Supplies and Equipment Used the software for: 6-12 months ### "The All Frills alternative to Salesforce" April 13, 2021 5.0 Absolutely fantastic - deployment is so easy and admins will love the point and click nature of the automations and workflows. Pros The features and integrations are mind blowing. The fact that the majority are free is just even better. The RingCentral integration is especially great with company wide caller ID that syncs with all Modules and the integration between the Zoho ecosystem is just great. Cons The Zoho one platform is supposed to include all enterprise features but there is a slight workaround on their part by making some features as adding which somewhat limited the full features of some apps. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM The functionality and vertical integration into our workflows. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Functionality and cost of admin Review Source Aliya W. General Accounting Head - GCC. & Regional Expert IMEA Consumer Goods Used the software for: 2+ years ### "Increase your sales with powerful solution" February 14, 2021 4.0 This application has enabled us to generate the quotations in short span of time and without any manual entry. Now the generation of the receipt is not an issue we have found it effective in terms of automating the receipts. Moreover we can carry out live chats with our customers and its integration with various other Zoho applications has made easy for us to drag and drop the data and to use the same data more effectively. Pros is the platform that allows me to provide great customer services to my clients. Just because of this tool I am capable of working on various campaigns. It is fully functional platform with advanced features. Zoho CRM has positively affected our finance because while closing a lead we get the idea about the ratio of the product that has been sold to that client in this way we make necessary changes in the profit ratio. Cons I am satisfied with the services of this tool. There is nothing that I have to dislike about this product. It is giving excellent services. I would just say its affordable plans lack some features which are necessary but can be afford in higher plans. Review Source VR Verified Reviewer Recruitment Consultant Oil & Energy Used the software for: 2+ years ### "WORST SUPPORT TEAM" July 14, 2017 1.0 Pros Product is somewhat OK if you're starting with the CRM but they are slow in adapting to new technologies. They are still learning and is a good tool if you're a nut bolt retailer. Cons Their support team is a bunch of absolute pathetic people. Clueless nincompoops who have no training, empathy or understanding of how customer support works! When you call ANY support line for any cloud service, they first tell you their name, ask yours, and request details on the issue and provide you with a case reference. NOT WITH ZOHOCRM SUPPORT CLOWNS. They talk to you on the phone and DO NOT PROVIDE a support ticket number. Even if you ask them they fail to provide a support request number. Next, if you call them about the same issue, the same nincompoop would ask you for a ticket number which he previously didn't provide!!! As a result, you waste time, explaining them again and again repeating the same thing to a useless clown who couldn't care less about the customer's issue and has absolutely no empathy. Their work ethic and attitude are probably worse than those working in the oldest profession. Here’s what their support reps should have done, but they NEVER do all this. All of this is Customer Support 101: a. Announce their name! When you ask the customer their user ID and name, why can’t you introduce yourselves too?? By default? What’s there to hide?? Why wait for the customer to ask? Even a domestic call center in India does this! b. Take a call back number to call back in case the call gets disconnected! c. If you can’t call back drop a 1 line email with the case reference number so at least the customer has a chance to pick up from where he left off! WHAT A BUNCH OF LOSERS. A rather crude bunch with absolute zero respect for paying customers. They fail to realize that they're employed because of paying customers! I have posted an audio recording of their unprofessional attitude on a support call, on YouTube. Just look for it and have a listen yourself, so you know what can be expected. ZOHO MANAGEMENT - Get your support clowns to signup for free trials of other cloud bases SAAS products and raise support requests so they can experience and may learn how to provide customer support!! Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.