# Page 17 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Zoho CRM the right Customer Experience solution for you? Explore 6972 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6972) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 17 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 401-425 of 6972 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nurul Salimah H. Oracle Database Administrator Financial Services Used the software for: 2+ years ### "CRM tools that worked" May 16, 2022 5.0 All the years of experience with has been wonderful and has helped our sales and marketing team to manage our lead and new client. Pros It's been a terrific experience thus far. Getting help from their customer service team via quick chat, some of whom are pretty helpful and educated, is probably the best option. The only way to resolve some problems is to make a phone call, but that's not an option here. Inconvenient as it may sound, callbacks are available, but they may be a pain when the person you're calling has already made an effort to do so. Email correspondence, on the other hand, may go on for days before things are resolved. Cons There are moments when I get confused about the platform since it's so complicated to configure and figure out various aspects. To me, they appear to be copying Google Workspace, but I like it. I'd love it if I could make my email software look and work just like Gmail. In addition, I'd like to see additional video lessons on the site. Because of its enormous scope, it needs a team with deep expertise to implement it effectively. Review Source CV Christian V. Senior Manager Information Technology and Services Used the software for: Less than 6 months ### "Pretty solid CRM solution " October 2, 2023 5.0 Pros I liked most about Zoho it's is capability to automate a lof of the sales activities (assuming you're willing to spend the time customizing it, for which it's extremely capable). Its helped us to keep track of our sales pipeline, as well as consolidating customer/account information in a centralized manner. Cons Even though Zoho is pretty easy to use, to get the most out of it, you'd best invest in one of the packages (either Plus or Zoho One). Zoho has been pretty adamant in modularizing everything, but they do offer reasonably cost packages. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Cost and ease of use. Review Source JS Joshua S. IT Support Technician Wholesale Used the software for: 1-2 years ### "Great product for CRM - Easy to use" November 27, 2023 5.0 Overall, the product is great. There is literally not much comparable out there. Outside of browser based issues and customer support, I truly like working with them Pros I love the features of the system immensely. The ability to have all in one place, to be able to monitor and to assign, and to be able to audit users to ensure that the customers are being given the best possible service in a fast paced business environment. Cons I dont like the fact that they only work on certain browsers. For instance, we use Firefox for everything, but their system blocks firefox from being able to access pictures and such. Additionally, their customer service team is not the best to deal with and sometimes impossible to get ahold of. Review Source Rongen R. Digital Manager Management Consulting Used the software for: 6-12 months ### "Zoho CRM - A Boost for Our Business" January 13, 2024 4.0 has become a crucial part of our strategy, enhancing sales and customer relationships. Despite minor learning curves and mobile app limitations, it's a reliable tool contributing to our business growth. However, we decided to move to another CRM due to complex automation setup and process in Zoho CRM. Pros Easy Customization - 's customization is a lifesaver, aligning perfectly with our unique processes. User-Friendly Interface - The intuitive design makes navigation a breeze for me and my team. Time-Saving Automation - Streamlined tasks and automated campaigns have significantly boosted our efficiency. Cons Learning Curve - Some advanced features took a bit to grasp, but ongoing training helped. Mobile App Limitations - The mobile app could use more features compared to the desktop version. Automation - it requires a developer for advanced automation process. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) The automation in Hubspot is much easier to use though it's more pricey. Review Source PU Palak U. Business Development Financial Services Used the software for: 6-12 months ### "Zoho: Comprehensive Business Solutions Simplified" July 7, 2023 5.0 offers robust automation capabilities that help streamline sales processes. You can automate repetitive tasks such as lead assignment, email notifications, and follow-up reminders. By automating these routine activities, you can save time, reduce errors, and ensure that no important tasks slip through the cracks. Pros Zoho is an impressive suite of software applications designed to streamline business operations. With its extensive range of tools covering CRM, project management, accounting, marketing automation, and more, Zoho offers a comprehensive solution for businesses of all sizes. The intuitive user interface, seamless integration, and scalability make it a valuable asset for optimizing productivity and efficiency. While there may be a learning curve during setup and customization, the collaborative features and dedicated customer support further enhance the software's appeal. Discover Zoho today and simplify your business management processes. Cons Con is that, that we cannot log calls the same day because it shows AM options only for same day. Switched from [Spine Payroll](https://www.capterra.com/p/128534/Spine-Payroll/) It was not convenient to manage large number of datas on spine. Also features not good and advanced Review Source Jimena G. Digital Marketing Specialist Market Research Used the software for: 2+ years ### "Tool that facilitates the execution process of a sales team " March 6, 2023 4.0 Excellent tool that helps to manage relationships with customers in a simple and effective way and in this way assign scores to customers and obtain the best potentials and prioritize them, it is a very valid option for any company regardless of its size, it will basically depend on the objectives and the needs of each company, without a doubt that this tool's main objective is the automation of marketing, sales planning and advanced analysis of all the data in a successful way. Pros I like this tool because it manages any relationship with customers in a simple and comfortable way, automating data entry which takes a long time, depends on periodic customer follow-ups, even helping to effectively assign scores to the most potential customers and thus be able to help them prioritize them in a better way in order to obtain better results, it is an excellent registration and integration tool in a single database in no interaction between the company and its clients and it adapts to projects of any size Cons I do not dislike this excellent tool at all, it has an effective way of managing customer reactions and thus being able to obtain the best customers to their full potential, it records and integrates all interactions between a company and its customers into a single database Review Source JL Joana L. Chat Sales Support Hospital & Health Care Used the software for: 1-2 years ### "Zoho User Review" May 23, 2024 5.0 Over all used is very smooth, no lags and bugs, no hassle when it comes to navigating and inputting details. Pros It is very easy to navigate with, no hassle, no lag, no bugs, easy to put information and details. Cons Using it for a while now I do not have any least like on the whole product because it is very easy to use and navigate. Review Source iftikhar A. Merchandiser Sales Marketing Apparel & Fashion Used the software for: 6-12 months ### "Expert view " December 31, 2021 5.0 i am very delighted to use this application. its very helpful and best performance in its all features. Pros this is user friendly and perform very good for new starters i feel proud to use this application. i really enjoy this application while using this for sales leads and inquires. Cons any how its not perfect at all there are still some improvement required kindly make its more faster and user friendly Review Source James R. Owner Construction Used the software for: 1-2 years ### "Perfect for budget-concious buyers - not the best tool out there though" February 6, 2021 4.0 It's an easy CRM to implement and it definitely does what you need it to. The problem is that it doesn't do most of the things you WANT it to so you end up looking for things you can bolt on through APIs or integrations from 3rd parties. Pros Easy and straight-forward. It's just your average CRM, and once you wrap your head around their unique approach to the sales process (Leads > Contacts > Deals, etc) it does what you need it to. You also can't beat the price. Cons I think where you get in trouble is when you start comparing Zoho to other CRM and Marketing Automation tools like Hubspot, Salesforce or Infusionsoft. Zoho is definitely CRM-forward, which isn't bad - that's their thing. I just found (and my client who I helped set up Zoho for) that it lacks a ton of the really power features other platforms have nailed (automation, workflows, reporting, lead conversion, etc). Reason for choosing Zoho CRM My client was very cost-sensitive and just wanted something simple, easy to manage and affordable so they decided to go with Zoho. Review Source MC Matthew C. Marketing Officer Professional Training & Coaching Used the software for: 1-2 years ### "Everything you need straight out the box" January 14, 2022 4.0 We are learning that the way we were qualifying leads and moving them through the sales funnel could be made a lot easier using Zoho. Zoho has made it a lot easier to see what sales are coming in and from where. Pros Social, email and CRM functionality are all housed in one place. The email campaign section makes it easy to warm leads up before sending them to the CRM module. Easy to set tasks for the sales team and then report on what has or has not been followed up. Cons There's a lot of functionality and application within Zoho, I don't believe we will get around to using them all. The email Campaign section doesn't always pull the correct stats back through to the CRM module. There is no ideal process of qualifying leads, we had to seek external support. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Switched from [Act!](https://www.capterra.com/p/175860/Act/) We wanted more functionality and Zoho was very competitively priced. Review Source VR Verified Reviewer Systems Support Engineer - Managed Services Information Technology and Services Used the software for: 1-2 years ### "A tool to increase business productivity" August 29, 2020 5.0 We have implement this solution for a small medium retail chain. They are using this solution to track their sales, customer records and some other business functions. Overall implementation was easy. But we have experienced some issues when integration with 3rd party services like gmail. However This product is worth for money you spend. Highly recommend for a small medium business. Pros \+ Available for affordable price + Interactive reports and easy analytical tools + Can be integrated with many popular 3 rd party software. + Team collaboration tool integrated Cons \+ User experience is not bit poor comparing to flagship alternatives + Dashboards are less customizable + Lack of security mechanisms + Some times experienced performance issues Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Zoho CRM The main reason for choosing this product is the budget Review Source RR Rouf R. Digital Account Manager Marketing and Advertising Used the software for: 1-2 years ### "User-friendly CRM Tool" November 8, 2022 4.0 is a really useful tool to streamline your customer data and make use of it at both a collective level and an individual level. It can help you track and manage lead conversion as well. Pros The best thing about is its ease of use. You can practically use the software without any prior training. There are user tours as well to guide you through the software. Cons There's nothing to dislike about the software so far Review Source SJ Shushank J. Sr. Account Manager Marketing and Advertising Used the software for: 2+ years ### "CRM worth the Price" August 9, 2022 5.0 is value for the money. In Zoho One ecosystem you can get a lot of features which you can integrate with your CRM but again it will require a bit of expertise. Pros is must tool to take off your business on cloud. Though we struggled initially to setup as the entire things were very new to us, but ZOHO customer support really helps you it with the integration and setting up. We were largely using it for Database Management and capturing the lead information. Cons ZOHO needs to work on its workflow automation setup (email campaign) as the entire dashboard looks bit clumsy and can be overwhelming for the first time user. Review Source Mario L. PROPIETARIO Retail Used the software for: 2+ years ### "ZOHO CRM para todo negocio es util" October 15, 2022 4.0 la experiencia es satisfactoria Pros Yo conocí zoho por una asistencia remota , Al invetigar a la empresa vi saque la versión gratuita y comencé a adatarla a la capacidad de mi empresa,y descubrimos en poco tiempo lo util que seria, como todo al ingresa mayor información ,se obtiene mayor beneficio, muy grato en la gestión de cliente, pero cumple y te apoya con todo el ciclo marketing, venta, orden y soporte Cons el tiempo de la versión de prueba es muy poco para conocer todo lo beneficios , pasando uno meses seguíamos descubriendo funciones Reason for choosing Zoho CRM cubrió nuestros requerimiento Review Source VR Verified Reviewer Technical support engineer Information Technology and Services Used the software for: 2+ years ### "Key to customer success and business growth. " May 9, 2024 5.0 offers robust suite of features for managing customer’s relationships and streamlining sales processes. Pros One thing I like the most about is its user friendly interface and its ability to shamelessly integrate with other Zoho application, making it a comprehensive solution for businesses of all size. Cons While offers great features, the learning curve can be steep for new users, particularly when it comes to customising platforms to fit specific business needs. Review Source TR Thomas R. Head of Sales Computer Software Used the software for: 2+ years ### "Makes my job easier" May 19, 2021 5.0 I use Zoho every day and it was super easy to learn and to train. They are a ton of tools which aren't necessary for us but its great to be able to customize the tools you use most. Pros Zoho is great for leaving notes for accounts, tracking a sale, recording conversations and so much more. It is also helpful to create multiple contact for an account so that you have all the decision makers, their titles and their contact info. There are a ton of features we use but so many we don't (the calendar, emailing, task management) which I think could be even more useful to explore. There are also a ton of filtering options which allow you to group leads into batches. Cons I don't like the way a file starts out as a "lead" which only allows you to add one point of contact for that customer. Only after the lead is converted to an account are you able to add multiple contacts. This isn't a make or break deal but it would be helpful when you aren't sure which contact you need to speak with yet. Also there are multiple locations to leave notes which ultimately means sometimes you have to dig to find the notes you need, it would be helpful if the notes were all held in one place to avoid something being missed. Review Source CM Cody M. marketing specialist Computer Software Used the software for: 6-12 months ### "Good utility choice, UI could be better" March 13, 2021 4.0 It helped us finally organize our contacts, assign tasks, delineate responsibilities and run email campaigns for our whole contact universe. Pros For an early stage startup with not a ton of funding, has been a good "economy" option. We get the functionality we need: contact management, task and call assignments by team member, with integrated custom email campaigns. Cons The user interface has tons of options, and it feels hard to find the options that are most important or frequently used. It felt like took all the things you could ever want in a CRM, and just added all of them to the app, with equal emphasis in design (therefore the most valuable is lost in the crowd). For example, to create a task or call item for a contact, you have to scroll all the way down to the bottom of that individual's contacts page, because there are exhaustive levels of fields above that (which we mostly never used). Alternatives considered [Salesforce B2B Commerce](https://www.capterra.com/p/250734/Salesforce-B2B-Commerce/) Reason for choosing Zoho CRM Price. We may switch with greater funding in the future, but for now it's good enough. Review Source RH Richard H. Marketer Marketing and Advertising Used the software for: 6-12 months ### "Zoho, cumbersome and tedious" August 18, 2021 3.0 I stopped using Zoho when I was working with the company that forced me to use it because I found Zoho to slow down my productivity instead of speeding it up. Pros This product is not laid out in what I would consider as a very user-friendly way. I found it to be cumbersome and tedious in its operation for my particular application. I found better web-based software that works way better. Cons It has a layout that is not as efficient as it could be. I found myself spending more time trying to make the software work for me than I did actually making the contacts I was supposed to make. Software is supposed to be EASY so that is SPEEDS up your productivity, not slow you down. Review Source Deepanjali S. Relationship Manager Education Management Used the software for: 6-12 months ### "One Stop Shop" September 24, 2022 5.0 Best Database Management Software and best in customer service management. Pros I think is a top rated sales CRM software which helps the business grow faster as it is simple and easy to use, maintains easy workflow and is affordable. I am using the software since 6 months and I think it can fit in every industry even in the education industry. Highly flexible. Best for maintaining and building database. Cons I am quite satisfied with the software as I find all the features which I am looking for my organization in . Review Source Karan J. Software Developer Information Technology and Services Used the software for: 1-2 years ### "Zoho CRM: A powerful CRM Analytics tools in the IT Services." January 11, 2024 5.0 Very useful and positive! In workflow management, the design of Zoho is better and plentiful simpler than any other CRMs. We have widely used varying from the cheapest ones for delivering clients-related issues with the help of Zoho. It has also offers all the standard functionality, and progress-flow management and navigation are simple inside this CRM portal. Pros Based on my designation and roles in IT, I liked the Portal the most. Whenever I used the first time I was astonished that this business management software was different in comparison with others as well as managed by all businesses of the different sizes of enterprises in this era. With the help of this automation software, I can easily assign, manage, track, finalize, etc. the different types of tasks in the software development field. The most amazing thing is that it's a solid automation platform for small as well as small businesses. Cons The Complexity has an issue with . Many people don't know how to use these services. Need to take a Webinar about this product like advantages, how to use, business logic, implementation & integration in cloud computing. Review Source TM Tashunda M. Owner Management Consulting Used the software for: 1-2 years ### "Amazing Zoho " August 24, 2023 5.0 So how is the perfect platform to get organized and keep track of everything Pros Zoho have a variety of different apps that make it easy to manage my customers, my employees and my business as a whole. Cons There isn't anything that I dislike about Zoho. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM I have a very competitive and affordable price Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Because I heard all the perks and benefits from a friend. Review Source Ajit P. Sales Intelligence Executive Information Technology and Services Used the software for: 1-2 years ### "Zoho People - Most Convenient CRM to track employees Data" February 4, 2022 5.0 I have been using zoho for 2 years and having great experience about zoho. I can manage all my tasks, leaves easily with Zoho People CRM. Thank you so much. Pros In my present company, I am using Zoho People CRM to do all my daily tasks. I like Zoho most because I do the timelogs easily, I add my daily work task. So its all about my attendance, timesheets, leaves, self service, leave tracker etc. I like Leave Tracker section most. I can see my all leaves easily there and acordingly I can plan to apply those leaves. Cons There should be pop up regarding upcoming company holiday in zoho 2-3- days prior. All other things are perfect and up to the mark. Review Source IRFANUDEEN S. Lead Business Development Associate E-Learning Used the software for: 6-12 months ### "Optimal Sales Hygiene: A Recommended CRM Routine" January 20, 2024 4.0 I really give 4 out of 5 stars for from my personal experience. Every lead management stages, lead stage insights, and lead details column are sufficient enough to do the best lead management. Pros offers high customization and comprehensive feature, it works as a best full-featured CRM tool for Sales and Marketing team. Cons Nothing to list as a dislike about , every features are best in it. I can say the price should be little more competitive than other CRM tools. Switched from [FloStack](https://www.capterra.com/p/10015078/FloStack/)[LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) A strategic determination made by organizational leaders based on analysis, evaluation, and consideration of relevant factors. Review Source Fancy C. Librarian Libraries Used the software for: 2+ years ### "Zoho CRM is a tool for all who cares about customers. " November 15, 2023 5.0 helps us to ensure that each and every customer gets the support they deserve and that they are all able to reach out easily whenever they have an issue. We have really benefited from the kind of relationship we have build with customers through Zoho CRM. Pros We really acknowledge the approach that gave us when it comes to caring for our customers and understanding their needs. It helps us to offer our customers with close and more personal support services which has allowed us to tackle all their needs and to build trustworthy relationship with them. Cons Nothing. All we need from we get and the experience has been flawless. Review Source Jamison D. Director of Email Marketing Strategy Marketing and Advertising Used the software for: 6-12 months ### "Good CRM for the money" August 27, 2018 3.0 None really, we shopped around and chose Zoho because of the cost. We were able to use the CRM to accommodate our needs for a CRM when we needed to start using one. Pros It's easy to get started with Zoho. The process they take you through is simple and it gets you to a point where using a CRM for the first time is easy and not overwhelming to grasp how it all works. Cons Zoho is powerful, don't get me wrong, but it like most other CRM's is loaded with features and in their case seems to be too much. I get they are trying to sell other products that connect with Zoho, but there are areas of the base CRM that could be improved. Over the past few years I have seen many CRMS add additional features to accommodate user needs. One of the biggest is Email Marketing. So what I've seen is many CRM's have the ability to send out email to your contacts, either one off or in bulk email campaigns. They started to add this functionality but have kept it very basic and very limited. They seem to be missing key part that can determine if using this feature will actually work as intended by the user. For example, the CRM will let you choose a predefined template for email or let you create one. They will let you send that email to your contacts. (Some have limits on how many contacts you can have in your CRM). The user sends out the email and may or may not have any reporting on how the campaign did. The user does not know if the template they used works good on all types of email clients, ie. Gmail, Outlook etc. The user does not know if their email went into their contacts junk mail because the email was seen as spam or the template used had security or design issues. For this issue, we think its best that CRM's stay away from email marketing or partner up with a professional email marketing software application that knows what their doing. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.