# Page 18 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Zoho CRM the right CRM solution for you? Explore 6973 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6973) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 18 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 426-450 of 6973 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Dispatch manager Telecommunications Used the software for: 2+ years ### "Great CRM for Customer Management !" December 9, 2021 5.0 I highly recommend because the software evolves and its improving everyday. Great features are are being added now and then. Sales, marketing, or lead generations has become a really easy thing to do with CRM. Pros is a great tool for customer integrations, follow-ups, and lead management. It's UI is user-friendly and quite easy to navigate. You can configure and customize the interface to your liking. It's useful for both small and large scale business firms. Cons The customer service takes longer responding to mails and the support bolt, well they responding without really understanding your questions. It's like generalized answers. Review Source Bassam H. Management Consultant Computer Software Used the software for: 2+ years ### "Top value for the money CRM" February 9, 2021 5.0 I love the platform and the app and depend on it fully to manage my business, my days and tasks and deals and everything related to my customers. Pros is one of the best CRM platforms I have used, with a wide range of integrations, easy to use and configure, with advanced options to automate and manage the sales cycle and clients manage. For the price you pay for Zoho CRM, I believe this is a bargain, best value for your money... Cons I think the mobile apps can be upgraded to give more features like you get on the Web version. The mobile app is very basic compared to some other mobile CRM apps. Review Source Bernice N. Digital Content Creator and Promotional Model Retail Used the software for: 2+ years ### "Zoho CRM, simple and cost friendly " July 21, 2023 5.0 Pros I like the low cost and great features, it’s affordable for both small and big businesses. integrates seamlessly with other products such as Google app, Google docs etc. this makes my work pretty much easy as I use these products on a daily basis. Offers both free and paid version starting at $14 dollars per month. Customization of tools is possible and very easy. Creating and exporting reports is hustle free and this keeps our team organized always. Zoho CRM has an intuitive user interface, self explanatory and requires minimal to no training. The set up is quick saves lots of time unlike those complicated similar products. Cons I have no single feature I dislike. Works perfect and I recommend to all business owners Review Source FP Fernando P. CEO Telecommunications Used the software for: 1-2 years ### "Mala experiencia" May 9, 2024 2.0 Mala, si lo hubiera sabido hubiésemos metido por ejemplo Odoo que es más barato y hay mas gente en España que sabe de este software, ZOHO en España tiene a un ingeniero de soporte y a dos personas y el resto es en India y UK. Pros La cantidad de cosas que teóricamente se pueden hacer. Cons El penoso soporte de su equipo. La integración es necesaria hacerla con un partner, y no es barato, al coste de las licencias hay que sumarle el del partner y no sirve nadie por muchos conocimientos IT que se tengan ya que las particularidades de cada módulo son muchas y siempre se pierden muchos datos de tu antiguo sistema. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Zoho CRM Por su fama y un colega me lo recomendó al integrarlo en su sistema. Switched from [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Por evolucionar y mejorar el servicio al cliente y cambiar los procesos de la organización. Review Source JS Jessica S. Patient Advocate Pharmaceuticals Used the software for: 2+ years ### "Great way to manage data " May 15, 2024 5.0 I enjoyed it you can communicate with fellow employees who are and aren’t remote it js a simple yet intricate system to analyze and manage data Pros I love Zoho I found it really easy once you know how to do it to customize and build the most effective CRM for managing data. The amount of work you can accomplish once you know how to effectively use Zoho and if you use everything it has to offer is great. Cons I think the ability to reverse mass updates that aren’t done properly was frustrating Review Source MM Mohammed M. Tech. Manager and Software Arch Information Technology and Services Used the software for: 2+ years ### "The ability to handle customer relationships in a unique and simple way" January 8, 2022 5.0 gave me additional capabilities to better keep and manage my customer data. With the tools it provides, I am able to track my sales team, visualize my future sales volume and make decisions based on real data. Pros You don't need any specific training to use it, and it's quite user-friendly. If you're looking for a one-stop shop for your management needs, is the best CRM solution for sales, marketing, and lead creation. Zoho CRM makes extracting reports a breeze. It provides two-step security for all saved data, ensuring it is protected from unauthorized access with a high level of encryption. Cons Nothing complicated, the application is simple and easy to use, it just needs to make some updates to better integrate with many other applications, which sometimes we may need to export or import data from and to it. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM It offers a lot of functionality for a low price, and the apps and functions we get are well worth the price. Review Source WS Waleed S. Freelancer Computer Software Used the software for: 1-2 years ### "Solid integration for our business needs " June 18, 2021 4.0 I like getting every one of my clients and openings here, I like the "openings" area where I can utilize the kanban view to have an incredible outline of every one of my chances and I can make from here all assignments that I need to follow up and in that manner, I can't miss any of them. I like additionally the report area so my group and I can see the business wins of the month and the figure for the next months to settle on a legitimate objective. Different parts exceptionally helpful is the likelihood to coordinate with Aircall (telephone framework) and Woocommerce to get synchronize all clients subtleties. I don't care for the statement work. similarly as with the expert arrangement I can't actually tweak my statements so I need to make without anyone else. I don't have some other protests as I'm very content with it. Pros Through I am effectively overseeing asks and citations in light of the fact that through its information synchronization I stay to refresh about the main leads and about the main clients, accordingly I am better at taking care of the business pipeline. Presently I can all the more likely help my clients seven days every week and 24 hours per day through its considering administrations that additionally assists me with social affair their criticism, this information assists me with advancing acquire adjustments my items. With its shrewd calling administration, I can likewise have live talks with my clients. The fascinating thing is it's anything but an extraordinary method of overseeing various visits without a moment's delay and layout messages make more effectiveness. Cons As far as task overseeing more alteration is require. The application doesn't zero in on the set of experiences, I have difficult issues about the following of the cycles and about the detailing of the past receipts. At times the product gets increasingly slow humming sound beginnings showing up on my work area. Review Source SK Santhosh K. Associate Director - International Sales Information Technology and Services Used the software for: 6-12 months ### "Zoho - One stop solution for an Organization" March 18, 2022 5.0 I am using Zoho for sometime and every day I am learning to use the product easier than the last day and I rely on Zoho for most of my tasks daily and it is a magic tool any organization should have. Pros The product is very straight forward, user-friendly and almost has every option which is needed from a front-end employee to a C-level holder. Cons Since there are too many features available, it becomes difficult for initial users to understand how they can utilize the product effectively and sometimes not sure Zoho can make their job easier. Review Source KA Kerry A. Operations Coordinator Furniture Used the software for: 2+ years ### "Zoho CRM helped us greatly expand our sales capabilities" October 29, 2023 5.0 has had a major positive effect on expanding our sales operations. With it, we've saved a ton of working hours by automating our repetitive and time consuming tasks. It's also helped us provide a better service by setting up emails to be sent at certain times, or to send emails when our sales people couldn't get to it by a certain time. All in all, it's been an absolute treat for our operations Pros I love the automation aspect of it. We've probably saved two or three people's worth of working hours by automating a lot of our sales processes. We have workflows to send sales emails, run campaigns, set reminders, you name it. It's made everything much more systemitized. Cons The set up process is far from easy. It took us around a couple months to integrate it with everything else, set up custom properties, and educate everyone on using it confidently. Alternatives considered [Sage CRM](https://www.capterra.com/p/227247/Sage-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Zoho CRM We didn't need a huge enterprise-level for the scale of our current operations and Zoho looked more than capable for a much more reasonable price. Review Source Wilfred N. Book Keeper Logistics and Supply Chain Used the software for: 2+ years ### "Zoho CRM very easy and reliable" August 30, 2023 5.0 Pros I like how it helps to sort all customer emails specifically with the way our company works, managing all the queries and sending them feedback. Cons So far, has no downside with the way I'm using it. Review Source SA Shahab A. Senior Advisor International Trade and Development Used the software for: Less than 6 months ### "All about ZOHO CRM" September 18, 2022 5.0 Review scores for are regularly 4 or above. Many of the reviewers' "Pros & Cons" have been read by me. That the developers at Zoho read them as well is one of the most positive benefits of using Zoho CRM. Nothing is flawless, by the same token. As a result, I have compiled a summary of the Pros and Cons from several reviews in order to aid businesses in evaluating Zoho CRM, however I have not identified the reviewers. One of the most productive product development teams in the market is at Zoho. They regularly update their goods and roll out new uses for them. The breadth of solutions offered by the Zoho One bundles is evidence of the effort Zoho puts into the creation of new products. The 3% industry-lowest churn rate is also present. Once businesses join Zoho, they stay there. Pros The ideal CRM for personalization. Include each component of the customer/prospect contact. Marketing, projects, social media, customer service, email marketing, inventory, human resources management, etc. workflow tools. Track webinar participant interaction. Additional modules to meet business needs. Workflows, custom fields, and contact management beyond the fundamentals. Particularly simple to detect communications Know your position with respect to leads, transactions, and clients. synchronises with several external systems and other Zoho products to provide a linked workflow. APIs are available for building bespoke application integrations. a simple method to use Blueprint to construct unique workflows and approvals. Zoho replies to criticism. Products from Zoho incorporate wise advice. very user-friendly and intuitive. the most cost-effective CRM. The greatest CRM that I have ever used after trying them all. considerably less expensive than the competitors. really easy to install and set up third-party connections You'll be spoiled with Zoho. Quite nice client service. Regular upgrades and new features. No restriction on using the Zoho platform. is the greatest, in short. Strongest I've seen. Cons Some of the products are not at the same level of polish as . The AI assistant doesn't seem to add a lot of value. Subscription pricing is per user versus groups of 5 – 10 users. Support has vastly improved, but it still depends on who you get online. There could be more options for reminders, such those lasting a week, two weeks, etc. The fonts are overly huge, making it difficult to read more on a page. An efficient and effective way to get help. expecting accounting features and calendar views. Review Source VR Verified Reviewer Founder, CEO Management Consulting Used the software for: 2+ years ### "Amazing piece of software, was once ahead of its time. Not anymore, and service is really bad" May 21, 2018 4.0 Cheap and customizable. Easy to export and import. Fully featured when considering their Zoho One product with projects, invoices and more. Pros \- Cheapest tool out there, especially for the feature set - Ironically, one of the most full functioning tools out there too. Even against the biggest CRMS (Projects built in, Invoicing and Bookkeeping built in, Live chat, etc.) - Extremely customizable - With their own programming interface/language with Creator, a company can develop serious automations for their infrastructure, but will require work Cons \- They used to have a vision not anymore. Their technology is always a few years behind. - They were one of the first live chat apps, but no chat bot. - Was one of the First CRMS, but limited data analysis, visualization, or no real AI - Has forms, but not really landing pages - Has SalesIQ but no anoymous prospecting, or real notifications unless they start a chat - No document tracking for views and proposals/presentations - Third party tools need APIs, Creator or Zapier. So no inside sales tools, automations, etc. in an app store like environment - No individual email tracking (open and close, vs mass campaign), which is about half-a-decade old technology used by CRMs - Individual lead notifications are not available - Support is very, very slow and disorienting. Does not complete work on a ticket, and conversations can drop - Completely manual input, no smart tools or database for lead details and filling information on CRM Review Source BG Bernardino G. Informático Telecommunications Used the software for: 1-2 years ### "Zoho CRM, la Herramienta más potente del mercado." November 12, 2022 5.0 Ahora nuestra empresa con los mismos comerciales cierra muchas más ventas y tratos, como consecuencia, hemos podido subir los precios con éxito gracias a la gran demanda de presupuestos aceptados por nuestros clientes. Pros Es un software muy potente, pero lo que lo diferencia de los demás es que tiene la capacidad de conectarse con otras aplicaciones de Zoho especializadas como Facturación, proyectos, analítica, email marketing entre otras. Lo cual hace que en comparación con otros CRM sea una herramienta mucho mejor al tener esa versatilidad de conectar otros departamentos de la empresa. Cons Para sacarle el máximo partido es necesario contactar con un partner de Zoho que te ayude a la implementación. Recomiendo buscarlos en la propia página de Zoho, los partners premium suelen ser los más experimentados en estas herramientas. tiene tantas funcionalidades que hace que sea casi imposible a priori saber utilizarlo sin ayuda de profesionales expertos en la materia. Es cierto que puedes empezar sin la necesidad de ellos pero yo lo recomiendo ya que utilizar estas herramientas al máximo potencial ayudan a tu empresa a generar muchas más ventas. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Porque Zoho puede conectar el CRM a los demás departamentos de la empresa. Review Source Stephen O. Customer Service Assistant Consumer Goods Used the software for: 1-2 years ### "Zoho CRM is a life saver " December 4, 2022 5.0 I really enjoyed using because as Sales and customer support teams we rely on them to access information about customers, from their contact details to their pain points in order to better understand and serve them. Pros Well, has enabled my team to put in more face time with prospects and eliminate mistakes, it helped me to ensure that leads passed from marketing to sales are high-quality and worth pursuing, and lastly it allows you to personalize content and automate follow-ups seamlessly. Cons Absolutely nothing to dislike about this software as it adds a lot more to our organization in every ramifications. Review Source JC Juliette C. Owner, CEO Recreational Facilities and Services Used the software for: 6-12 months ### "Zoho CRM, One of the Best for Small Businesses" November 4, 2016 5.0 I run a small business and I evaluated many, if not all of the CRM's available to small companies. By far, Zoho offered the greatest functionality, ease of customization and overall value in price. Zoho offers the ability to create mail merge templates - one of my criteria when choosing a CRM - few others if any offer this. Also, I love that I can see when a client or prospect has opened or read an email, right from the application. Reporting features are fantastic too! I was even able to add a Zoho code to my website so now all new leads come directly into Zoho and receive an email immediately from me. Overall, I can now contact my prospects faster and close sales faster. I can manage my clients better with great detail right on their records and my one team member and I can better communicate through the CRM and even assign each other tasks. Although I highly recommend it, I do wish Zoho had live Chat Help. Takes a bit to get a response when you need help. That said, overall, best CRM, best value for small businesses that want to see and understand where their business is related to sales, sales pipeline and customer management. Pros Functionality: Mail merges, email templates, customization, reporting Cons White the new version has some great new features (seeing when a client opens an email), it is also harder to find the customization modules and I hate that Events I create automatically are marked as closed when the date arrives. Sometimes events do not actually occur, or I have to get to them the next day - I use events to do important tasks. I want to be able to mark it closed. I want to be able to mark any activity closed in a very fast, easy way... just a check, done. Also, wish the activities would show in the calendar, not just events. Wish I could see what my team member sees on her calendar, especially when we share an event. The creating a call function is too cumbersome and too many steps, you have to scroll down, etc. Make it faster, easier... takes too long. Wish there was a faster way to even log a quick call... reminders need to have more options like 1 week out or 2 weeks out, even 1 month out. Really do not like that I cannot see my screen (lists) of prospects or clients at a glance as it only shows a few at a time, you have to go to next page - font is too big, too. Dashboard is not very customizable and doesn't give me the ability to put in the reports I created and want to see... getting help is ridiculous. I have to "chat" - send a message basically, then I have to wait for a response. Need to be able to get answers and help faster. Review Source VJ Vishakha J. Content Writer Construction Used the software for: 6-12 months ### "Easy to use for sales and communication tracking with client " March 10, 2022 5.0 Highly recommend for business and group use Pros Sales increased generating more profit margins Cons Less integration tools to explore, expensive, limited access Alternatives considered [Saleshandy](https://www.capterra.com/p/177200/SalesHandy/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Easy to use Review Source Rose-Anna M. Financial Controller Hospital & Health Care Used the software for: 2+ years ### "100% Customizable " November 28, 2018 5.0 As my company continues to grow, we are able to meet and exceed all our demands by using this product. We have cut costs by eliminating manual work (such as sending repetitive emails and reminders to customers) by utilizing the auto-email function and setting up templates for emails that need to be sent out on a regular basis. That has allowed our employees to focus on more important tasks and be able to really get detail oriented. I would recommend 10 out of 10 times to anyone looking for an alternative business management software. Pros is basically a one stop shop for your business needs. I use it in my office everyday, and we can customize different modules based on the growing needs and demands of our company. Additional pros: Super simple to use. You can create buttons that do all the work for you (example: sending auto-emails). The tech support is usually a long wait, but once you have them on the phone or chat box they are super knowledgable and ready to assist with anything you need. Love love love this software. Cons Because it is so customizable, there are basically no limits to what is buildable with it. Need a specific accounting software? . Need a time clock for payroll? Zoho CRM. Need a calendar view for medical records? You got it...Zoho CRM. The actual building of modules is really dense, so having a team member with developer skills is almost a must-have if you choose to dyi your software. Like I said in the pros section, the tech support at Zoho is wonderful and super helpful, but the wait time is a bit lengthy. Review Source John N. Talent Acquisition/Recruiting Extraordinaire Information Technology and Services Used the software for: 2+ years ### "The most loaded tool with excellent features at lowest prices. " July 22, 2019 5.0 Zoho consists of all the basic features and integration ability that makes it more productive than any other tool. The more consistent working on this tool produces more efficient results. In our field , interacting with the people is everything and for me is a one-stop-shop providing all the necessary features and tools to elevate our working. We have customized it the way we requires and it has delivers the best of it. It's for sure a recommended tool by every professional. Pros enables us to customize the products and services according to the increasing demands and the needs. It is quite user-friendly and very easy to use on daily basis. We can also customize this tool in accordance to our demands that usually changes with time i.e adding buttons , links. It's also one of the most cheapest tool with abundance of tools and handy features. We can also easily integrate it with the different tools and other google products or Microsoft outlook which makes it easy for us to schedule and organize our working at one place. Cons One of the most annoying thing is that the email invitations generated from , mostly gets blocked or listed as spam by mail filters. However, it allows the customization for this tool as per our needs, but its a bit complicated procedure hindering most users from creating it because it requires complex practice. The reporting section also doesn't work up to standards and only brings out basic ones. They should also generate updates frequently in order to catch up with the rival products. Review Source Ross E. General Manager Events Services Used the software for: 2+ years ### "Solid platform for small business " November 13, 2023 5.0 Really positive. Good customer service and a great price. Pros We used zoho one that allowed us tl take advantage of the full zoho suite of products for a great per user price Cons Reporting in was a bit limited for deep analysis of data Switched from [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) We were using the old open source and unsupported version and so made the move to remove risk from the business Review Source AD Arpita D. Marketing and operations manager Chemicals Used the software for: 1-2 years ### "Best CRM Software" September 26, 2023 4.0 Overall experience was really good. It met all of our requirements from lead management to follow-ups, to reports and analytics. Pros It is very easy to use even for a person who has never used any CRM software before. Its very easy to operate and get analytics for everything. Cons Nothing as such. But it can be a little pricy for early stage startups. Review Source AS Ahmed S. Director Legal Services Used the software for: 2+ years ### "Impressive" September 13, 2022 5.0 Pros Security & privacy And how easily you can use it and be an expert in no time really!! Cons For me this can’t be answered I have no issues for the past 2 years with zoho in general as It’s not just my I’m using it also my mail and I don’t see myself changing this services provider (ZOHO) anytime soon Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Security and privacy Review Source AG ANSHUL G. MANAGER Civil Engineering Used the software for: 6-12 months ### "Trusted software with privacy" November 20, 2023 4.0 is crucial for maintaining a comprehensive and up-to-date record of customer information. It serves as the foundation for effective customer relationship management, enabling businesses to deliver personalized experiences, streamline processes, and make informed decisions to drive growth and success. Pros provides powerful reporting and analytics tools that allow businesses to gain insights into their sales performance, customer behavior, and overall business trends. Customizable dashboards make it easy to visualize and analyze data. Cons While customization is a strength, some users may find that configuring and managing advanced features, such as complex workflows or elaborate automation, can be intricate and may require a deeper understanding of the platform. Review Source Saul A. C. Senior Marketing Manager Banking Used the software for: 2+ years ### "Improve your business efficiency with CRM by Zoho " March 26, 2024 4.0 In my organization, we use CRM software by Zoho to effectively manage customer relationships. CRM by Zoho is an effective tool to improve efficiency in customer management and sales processes. Although it has some minor limitations, its ease of use and affordability make it a great option for businesses looking for a robust and affordable CRM solution. Pros I like this software because it addresses business problems such as the lack of organization in customer management, sales and marketing tracking, and the need for a centralized database. The scope of its use case includes contact management, custom reporting, and sales process automation. Cons Some minor drawbacks of the software include the lack of advanced reporting features, the learning curve for beginner users, and the limited customization capabilities compared to other CRM systems. Review Source PP Puvinthan P. Sales & Marketing Operations Executive Hospital & Health Care Used the software for: 6-12 months ### "A good Product Where Everything is Limited for You to Upgrade" September 8, 2022 4.0 It was a very neutral experience. Be sure to have big bucks to spend when migrating to this software because everything they own are bespoke; you want something you have to buy it. And its neverending for them to keep pushing you to the highest plan. Pros It is similar to SalesForce. Easier to use when you can just plug and play certain things and features. Their customer service is good though. Helped me a lot when i go through certain blocks of work that needs to be done. Cons You got to keep spending a lot of money for every features that you wanted to customize. The sales will keep ask you to buy the higher package for you to fulfill basic requirements. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM We were promised that can do the stuffs that lacks in our previous product used (Leadsquared). Apparently for us to use the said features we never knew that we had to subscribe for a higher subscription to get what we really wanted. Its too late as we have migrated to Zoho CRM Switched from [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) To explore a product that has similar features and functions like Salesforce and cost effective. Plus we were looking for all in one package for Marketing and Sales including Customer Service. Review Source Duncan C. Content Strategist Marketing and Advertising Used the software for: 6-12 months ### "Overly Complicated Interface" November 26, 2023 3.0 Overall, our experience with Zoho was quite negative; it was difficult to use, which meant that a full changeover from Asana never really occurred, which, in turn, impeded its effectiveness as a CRM. Eventually switching to Freshworks was a breath of fresh air. Pros Zoho was the first CRM implemented at Chevron Editing, so I didn't have much of a benchmark to compare it to (previously, we'd used Asana for lead management and deal tracking). Having a proper CRM where we could easily keep track of all clients was incredibly helpful; from that perspective, Zoho's basic features around contact and account management were very useful. Cons The overly complicated interface and lack of easy integration led to us eventually switching away from Zoho. While I'm sure the convoluted layouts and feature-dense setups are useful for larger organisations, they weren't necessary for us. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM From memory, was cheaper than HubSpot at the time of purchase. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.