# Page 19 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 19 - Is Zoho CRM the right CRM solution for you? Explore 6977 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6977) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 19 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 451-475 of 6977 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joseph Kamau M. Project Manager Construction Used the software for: 1-2 years ### "Zoho CRM is the steering to profitable business" February 23, 2022 5.0 CRM has helped me to serve my clients with ease and also enabling me to track and qualify my clients. It is now possible to keep the track of repeat customers which makes it easy in making decisions on discounts to be given.Zoho CRM has has helped me eliminate a lot of unnecessary records which otherwise are difficult to maintain and also easily lost. Pros The system has a well elaborate customer maintenance process that enables performance tracking. One can easily track and qualify clients from the time they are on boarded to the time a service is delivered or a sale happens.The system also allows integration of other related services like processing of a quotation for a client. Cons The system has got a lot of feature which might confuse the user. It is also very possible to loose the work in progress and it requires constant saving Review Source Cab B. Director of Technology Wholesale Used the software for: 6-12 months ### "Great System, Zoho Needs to Make Some Impovements" October 9, 2023 4.0 Overall very good. I have used Sales Force and Hubspot in the past, and Zoho is on par with them for a much lower cost. Pros Overall, it works very well. It is especially valuable to look at Zoho One, which offers a comprehensive set of tools for most of your CRM/ERP/Finance needs. Most features work out of the box, and there is easy customization for things that don't. Cons There are several areas where Zoho is behind other CRMs - for example managing multiple addresses, emails and phone numbers. While you can build solutions yourself, you shouldn't have to for basic needs. Also with integration for other Zoho products, it typically works well, but when there are issues it takes Zoho a long time to address them. They recently changed how CRM and Campaigns sync and the old way was much better, it feels like they didn't talk to users before doing it. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Price and ability to upgrade to Zoho One in the future Review Source Hemant J. C-LEVEL Accounting Used the software for: 1-2 years ### "ZOHO CRM review." February 21, 2024 5.0 It wasn't good. If I learn that a company is using it, I aggressively encourage them to switch because using almost ANY other technology may help you become far more productive and lucrative in addition to saving a ton of money. Pros Primarily because it allows you to tailor its features to meet your business objectives, ZOHO CRM is incredibly user-friendly. It is really simple to use and has an excellent interface. It's a great tool for managing your client relationships because it lets you stay on top of things like managing leave, attendants, sales, and customer tracking continually. Cons pretty much everything of it. You must upgrade in order to use the platform's other features, which include adding more expensive Zoho tools to your portfolio like SalesIQ, Campaigns, and other features. The workflow component is highly incongruous and lacking in intuition. Due to its outdated interface, Zoho is stuck in the 18th century when compared to competing platforms that employ real workflows. Review Source IE Ismail E. developer Writing and Editing Used the software for: 6-12 months ### " incredible app and helping so much" October 27, 2023 5.0 An extremely convenient app that provides quick access to your Leads, Contacts, and Accounts when on the go. The built-in calling feature makes it easy to keep in touch with prospects and clients, and records the critical information each time. I love the Zoho CRM app! Pros what I liked more is User-Friendly Interface is often praised for its intuitive and user-friendly interface. Many users find it easy to navigate and use Cons at all it's good app i have one small thing Seems a little to hard or intricate to use on mobile . Review Source Ismael David S. Executive Assistant Non-Profit Organization Management Used the software for: 2+ years ### "More options than you'll ever need" November 4, 2022 5.0 This software has taken the admin work to a new more automated level specially when partnered with Zoho Subscription and Zoho Forms. When registering a new contact the suite does all the work and we take care of verification making it much less prone to errors Pros I use Zoho CRM daily to manage and update over 700 members of our association. It's made the job of sorting reports, and gathering details a simple by allowing our contact templates to be customized in virtually any way we need. Reports are also flexible and customizable which is fantastic! Cons The way information is displayed could use some work, it's intuitive enough but slow to navigate when you need to browse more than 100 names. Review Source OA Obada A. Site Civil Engineer Construction Used the software for: 2+ years ### "Highly efficient CRM" January 24, 2022 5.0 Increase our interaction with customers, and we were able to develop our CRM with ZOHO CRM, where everything is organized, tidy and stored in the cloud, as well as the process of categorizing emails and sending responses made easy. Pros ZOHO CRM provides members with numerous useful features at a low cost. The integration with various email systems will enable you to manage the process of sending responses and promotions to customers. It is also easy to add new contacts from e-mail or directly by phone. By using ZOHO CRM, you can keep all your client data organized and access all conversations, invoices, and documents related to them in one location. I enjoy the high security and protection standards, as well as its interface with numerous programs, which simplifies the process of importing and exporting data, reducing data entering errors. Cons There are no undesirable things that hinder the use, as all the tools that will help you carry out your tasks efficiently, are clear and easy to learn, and the subscription fee is nominal and suitable for all needs. Review Source VR Verified Reviewer Co Founder and Managing Partner Computer Software Used the software for: 1-2 years ### "A feature-rich CRM suite" February 6, 2021 5.0 Lead registration from the websites, and following the opportunities is now done in a structured way. We use now Zoho Meet that integrates directly with the contacts in Zoho CRM, which saves us again a lot of time. Pros Easy setup. Good integration with other Zoho products (as part of Zoho One) makes this a very compelling choice. Starting with CRM, but then adding a help desk (Zoho Desk), integration with marketing insights (Sales IQ), insights within CRM itself or via Zoho Analytics, Zoho Books, ... Cons When using more than one Zoho product, finding back information is not always implemented the same way (but they are improving very fast with each update !) Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Zoho CRM Value/Price Review Source MM Mausam M. Aeronautical engineering Airlines/Aviation Used the software for: 1-2 years ### "This applicaiton is amazing for handling the comapany clients works and progress in structure manner" September 21, 2023 5.0 Pros This application as amazing tools which makes our clients works in progressive manner as we are able to build up good relationship with different client for the MRO. Also, the client feels good due to better customer service that this application has provided. Cons Well there are not any lease feature and all the tools and feature are amazing for overall handling of clinet data for different task. I think if there could be less customization then it could be better for user interface. Review Source JV Joana V. Entrepreneur Music Used the software for: I used a free trial ### "Life changing" October 19, 2023 5.0 Very fulfilling and hopeful. I can see where the brand is, where it will go and where it can go. Pros It changed the whole dynamics and progress. The timeline is different now, I can see long term in a practical sense. Cons Nothing really. No complains yet. Maybe I would like to be able to change the color dynamics to make it appealing to my eyes so it doesn't look the same all the time. Reason for choosing Zoho CRM Because it just made more sense to me. It provided a group of tools that I neddeed. Review Source VR Verified Reviewer Prospection Renewables & Environment Used the software for: 1-2 years ### "Zoho description" November 15, 2023 4.0 Simple efficace productive. Bon logiciel pour convertir des leads en affaire Pros Filtres de recherches qui sont très détaillé et permettent de rechercher précisément ce que l’on veut Cons La création d’affaires n’est pas assez fluides il y a trop de donnes à renseigner Review Source PS Precious S. CONSULTANT Accounting Used the software for: 6-12 months ### "Review of Zoho CRM" May 26, 2022 4.0 1\. After being introduced to Zoho CRM software, I am currently resolving the issue of client management and task management. My clients are now starting get more stratified with my services. 2. I have realized that investing in software's like Zoho CRM can improve my customer retention and general reporting in the organization. 3. My overall experience with this software have been excellent Pros 1\. I)Task management II) Charts and reporting III) Team collaboration 2. I have had mild challenges using the software 3. The integration process with the existing business process was not very challenging Cons 1\. I) The software does not offer a customization options 2. The software is a little clumsy and have to take a a lot of steps to perform one simple task 3. The integration process with the existing business process was not very challenging Review Source JR Jon R. Owner Financial Services Used the software for: 2+ years ### "I Love Zoho, Zoho ONE and Zoho CRM" January 13, 2022 5.0 Excellent. Awesome Pros I Love Zoho, Zoho ONE and Zoho CRM. It is so easy to customize and use so that I can managed every aspect of prospecting, selling and my business. I never miss anything. Cons There are some modules in Zoho ONE that I do not need. Reason for choosing Zoho CRM Just so feature rich and easy to use Review Source Prasun C. Talent Acquisition Specialist Human Resources Used the software for: 1-2 years ### "Get Your Business Up And Running With Zoho CRM" October 27, 2022 5.0 yes, great product and great customer service.This company has been a lifesaver for me, I joined my company in 2021 and my organization grew really fast, it was perfect for me Pros a) Follow up with my customers when needed and send reminders to new customers who may not have integrated contact information yet.b) Managed all of my pre-purchase contact data including phone numbers, email addresses, and other contact information. Cons The user interface can be overwhelming for new users. There is a learning curve involved with using Zoho CRM. If you aren't familiar with the UI, it can take you a while to get up to speed on the product's features and functions. Review Source VR Verified Reviewer Ad Ops Manager Marketing and Advertising Used the software for: 1-2 years ### "Why Zoho CRM" October 8, 2022 5.0 Pros In any CRM, the user interface is the most important aspect, and this is one of the key reasons why people prefer Zoho CRM over other CRMs. There are many features that make Zoho CRM the best in the business. We have the option to integrate third-party software, we are able to create and generate reports from the CRM, and we have the most important functionality for lead automation, so these are some of the things that make Zoho CRM the best. Cons Integrating Zoho CRM with landing pages to capture leads is the most challenging task Review Source VR Verified Reviewer Business Development Manager Environmental Services Used the software for: 2+ years ### "Excellent choice for the price point " January 13, 2022 4.0 ZOHO is a great program, the price that we paid for five people to use it versus SalesForce was fantastic. It was easy to use - easy to use on smartphones but any CRM is only as good as the representative that is utilizing it. Pros Our business had a smaller sales team and we didn't want the expense of SalesForce (which I had used at previous companies). This was an excellent choice - I loved that it tracked opportunities - you could set up alerts via email or just a system 'alert'. There were different ways to set up customers that you can customize. You can monitor reps progress through out the month as well as how a particular sale or 'deal' is going. I have moved on to a new organization with a different CRM program and I see that ZOHO was so good especially for the price we paid. Cons The cons were so minor - if you take the time to learn the software which some of our staff did not - which was the only source of our issues. Review Source samantha G. marketing manager Computer & Network Security Used the software for: 2+ years ### "works well!" September 4, 2020 4.0 Zoho CRM is a very vibrant tool that makes your sales more effective. It includes contacts and sales leads. These will help in making the business growing faster. The tools are easily accessible on the home screen and you can find these tools within a second. The tool is effective for any kind and size of business. Pros You can access the tool via using mobile phone. There is a mobile phone app of the tool. You can manage all the functions of the tools via using this app. It makes the managing function more vibrant and useful for the development of your business. Another very important facility of the tool is that it is directly connected with the Google app. Cons There are wide ranges of efficient features that are strictly concerned with professional edition. This complexity refers to the pure professional functioning of the tools. Review Source jD joseph D. accountant Accounting Used the software for: 6-12 months ### "Streamlined Customer Relationship Management for Modern Businesses" March 14, 2024 4.0 robust and comprehensive solution for managing customer relationships Pros the flexibility, comprehensive features Cons individual business requirements ,technical expertise Reason for choosing Zoho CRM for the the flexibility , and its very good for my business Review Source KN Kyle N. Sales Manager Music Used the software for: 1-2 years ### "ZOHO CRM - A Wonderful Tool for a Sales Force of Any Size" April 28, 2022 4.0 Great experience. Easy to use. Easy to reach out to multiple prospects via email campaigns, etc. Pros It is easy to use and intuitive. The main features that are desired in a CRM are present and strong. Cons There are times when working with multiple prospects at the same time (such as in an email campaign) can be "undone" by needing to go into a specific prospect's profile (such as when it is unclear as to whether or not that prospect should be included in the campaign). Going into that individual profile requires that all of the previously selected prospects need to be selected again - from the beginning. Review Source VR Verified Reviewer Legal Negotiator Telecommunications Used the software for: 1-2 years ### "Infinite uses within a company for optimizations sake" April 2, 2021 5.0 We had a really sloppy management regarding sales and work tracking, so with Zoho CRM we organized all the company's sectors oriented to sales, and now after a brief adapting period, we are way more suited to compete with others. Pros It can power up your client data base for easy managment Easy to make reports Customizable Really smooth interface You can track others work and be tracked without a meeting required Cons If I had to point out, I'd say it has a somewhat steep learning curve, and implementation in my case was hard because we had some elder employees, however, it was totally worth it, it helped a lot in the long run and now it helps a lot with sales and management. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Trello isn't bad at all, but it lacked the depth for the work we needed, especially regarding client data management. Review Source LL Lydia L. Blow Mold Operator Plastics Used the software for: 2+ years ### "Remodeling customer services with Zoho CRM. Best for personalized support. " November 1, 2023 5.0 The decision to bring Zoho CRM into our organization was the best decision that was made and the results we have seen are perfect prove to this. It has helped us to revolutionalize our customer services delivery making it easy for our customers to reach out and get the support they need in lesser time. With Zoho CRM we have been able to build life long relationships with our customers who our the future and the present of our business. Pros Zoho CRM always guarantee a perfect link up with customers helping us achieve a life long relationships with our customers. It allows us to have access to more formidable analytical and reporting tools which in turn gives us valuable insights on how we are offering support services to the customers. Zoho CRM allows us to offer our customers with support services through multiple channels like live chatting, social media, emailing including self support services making it easy for them to reach out for assistance. Cons Zoho CRM quality and easy to use functions allows us to have the easiest time when solving our customer engagement needs. Review Source Elson P. Digital Marketing Information Technology and Services Used the software for: Less than 6 months ### "It is a time-saving and user-friendly Zoho CRM platform. I've never seen such great marketing" September 22, 2022 5.0 I enjoy how simple it is to customise Zoho CRM for my company. Making little adjustments to the user interface doesn't need a lot of coding or development experience, which is something I really like. I was able to manage my CRM, forms, projects, meetings, reports, flows, campaigns, etc. thanks to Zoho CRM. Additionally, we use it to design out customer journeys, analyse sales monitoring, and manage my salespeople. In addition, Zoho made it incredibly easy for me to set up email campaigns to reach a larger audience by providing regular follow-up alerts and creating separate tabs with reports for each email I sent. Pros My need for manual work has decreased thanks to the tool. There is a remedy for any marketing requirements. Customizable CRM, campaigns, and email automation are among the capabilities. I've been working on the above projects for more than a year.  1. A single solution for all of my marketing needs, the Zoho CRM Tool features easy configuration.  2. I've tried a lot of different programmes, but Zoho Campaigns provides fantastic custom templates and scheduling possibilities, which made my daily tasks quite simple.  3. I enjoy the drag and drop capability in the custom form builder of Zoho Forms, which is really simple to integrate with website forms. Cons Some of the plugins are not entirely functioning when they are integrated with other third-party programmes. Additionally, using active connections to conduct customised SQL queries for databases is not allowed. For some Apps, including maybe social media apps like Hootsuite, Zoho needs to be able to integrate more easily. You might wish to monitor the success of your social media posts as a marketing team. Review Source Nick W. Director Business Supplies and Equipment Used the software for: 1-2 years ### "Zoho CRM is the best software for managing your sales, marketing, and customer support activities." December 10, 2023 4.0 Pros \- Affordable pricing options - Customizable interface and workflows - Integration with other Zoho apps and third-party tools - Comprehensive features for sales, marketing, and customer support - Mobile app for on-the-go access Cons \- Limited customization options for certain features - Occasional glitches and slow loading times Reason for choosing Zoho CRM so far I considered Zoho CRM to be a comprehensive and affordable CRM solution for small to medium-sized businesses such as mine. Review Source Syed Aamir A. IT Consultant Information Technology and Services Used the software for: 2+ years ### "Awesome CRM Management Sofware" August 25, 2021 5.0 Perfect CRM made ever. Pros Awesome CRM management features in software. Cons Noting found yet, but improvements always needed. Review Source EN Elvis N. Registry Officer Capital Markets Used the software for: 2+ years ### "The value of customers lies in a good CRM platform, Zoho CRM." November 9, 2023 5.0 We understand that our business runs in the heart of customers and without them, we have no business and thats why, we use Zoho CRM to interact and engage our customers in a more effective and friendly way. This helps us build trust and very healthy relationship with them which is a great plus for our success. Pros Everyone in the organization including our customers are acknowledging how much we have grown on issues customers interactions and services delivery since Zoho CRM was made a part of our working infrastructure. It allows us to offer our customers with very efficient ways to reach out to us including use of meetings and live chats. With Zoho CRM, we have access to customer interaction reports which shed light on whether a customer issues has been resolved and if not, follow ups should be done. Cons Zoho CRM is a cost effective CRM product and more to just having pocket-friendly pricing plans, it is also very effective and we have never encountered any major issues. Review Source John K. Human Resources Recruiter Computer Software Used the software for: 2+ years ### "Zoho CRM is unquestionable software for sales and marketing products." November 14, 2019 5.0 Zoho CRM is most efficient software for our social media emails and sales and marketing. I also mostly highly use this software for our organizations with our highly professional team members for tracking the sales and marketing automation. This software provides the great customer support to our clients, So I recommended this software for people due to its high quality working. Pros The most beneficial thing about the Zoho CRM software is that we can easily use this software in the whole organization for many categories like sales, marketing automation, mails and websites in a proper manner. This software allow us to store all kinds of information about the customer services and marketing activities at anywhere in the world. Most of the users use this efficient software for enhanced our working about the sales and marketing automation in a more reliable way. This software is very well about the operations of sales and purchase of the companies. Cons Behind the biggest disadvantage of Zoho CRM, this software has many difficulty such as its slow working during sending the social media emails with others. For the beginners, cannot easily purchase this software because it is not reliable for tracking the large numbers of sales and marketing products. This software does not create the huge information about the customer projects. It is not very intuitive for us to secure the all of our marketing automation. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.