# Page 2 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Zoho CRM the right CRM solution for you? Explore 6972 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6972) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 2 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 26-50 of 6972 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Travel Consultant Aviation & Aerospace Used the software for: 2+ years ### "Powerful and Flexible, once you get past the learning curve" April 22, 2026 5.0 My overall experience with has been positive most times, once i set up my page, ZOHO CRM does an amazing job keeping everything organized from leads, contacts, deals and communication history are all easy to be tracked in one place. That being said, it's not perfect, in the early startup, it was a bit frustrating and every now and then, the platform looked a bit clustered. Overall, I would say my experience is reliable and practical. It is not the best CRM out there, but it gets the work done Pros is an app I keep coming back to because of its interface simplicity and effective functionality Cons My least favourite thing about is it can feel a bit clustered, sometimes one will have to click through many screens to get something that can ordinarily be gotten easily. Although it's not bad but can be improved. Review Source Joseph T. CEO Professional Training & Coaching Used the software for: 6-12 months ### "Worst Customer Service; Rep \[sensitive content hidden\] unhelpful" February 11, 2026 1.0 Cons We have used Zoho services operationally, but our experience with Zoho’s billing and account management has been unacceptable. For more than two months, Zoho was unable to correct billing issues on its own systems after transitioning our account from annual to monthly billing. During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally provided late on a Friday afternoon, Zoho suspended our services less than 48 hours later for “non-payment,” without prior notice that immediate payment was required and without allowing any reasonable payment window (e.g., net 7). This occurred despite Zoho being fully aware that the delay was caused entirely by its own billing failures. Requests for accommodation, escalation, or direct communication were denied. Services were effectively held until payment was made the same day. The product may be viable, but Zoho’s billing controls, escalation process, and customer accountability are deeply flawed. Business customers should carefully consider the operational risk created by these practices. Switched from [LeadTrac](https://www.capterra.com/p/132569/LeadTrac/) Thought it would be a better product; it is not Review Source Harshul S. Senior. Technical Support Specialist for Network Operations Information Technology and Services Used the software for: 2+ years ### "Good CRM for daily tracking, just a bit overwhelming at first" April 15, 2026 4.0 Overall my experience with has been good. It helps me keep track of leads, follow‑ups and tasks without losing things in emails. Once everything is set up properly it runs smooth and fits into my daily workflow. There are small issues like slow loading or too many options to learn, but nothing major that stops me from using it. For managing contacts and basic sales processes, it’s reliable and gets the job done. Pros What I like most about is how easy it is to track contacts and deals in one place. At work I use it to follow up with leads and keep notes, and it keeps everything organised without me needing extra tools. The interface is clean and I can move around pretty fast once I got used to it. Email integration is helpful too, I can see conversations right inside the contact page. The workflows and automation save time because I don’t have to manually update every small thing. For the price, it gives a lot of features. Cons Some parts of feel a bit confusing at first. There are many menus and sometimes I forget where a setting is. Customization is good but can get overwhelming if you’re not used to CRMs. A few times the system felt slow when loading big lists. Email templates are okay but could be easier to design. Also the mobile app works but not as smooth as desktop, especially when updating records quickly. Customer support replies, but sometimes it takes longer than I expected. Review Source EW Evangeline W. Small Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Zoho CRM Streamlining Sales & Marketing in Real-time" September 15, 2025 5.0 Sales and marketing management are the key benefits that I relish with including leads and contact management. Pros offers powerful tool that allows me to manage sales, marketing and customer support procedures in one spot. Cons Since I incorporated , I have never come across challenges and I use it regularly to automate customer relationships management procedures. Review Source VR Verified Reviewer Product manager Automotive Used the software for: 1-2 years ### "Good CRM, better with the whole Zoho Suite" October 28, 2025 4.0 More than 2 years using it as main CRM, for managing accounts in Spain, Portugal and Italy. Connected with the rest of the Zoho ecosystem, specially with Projects, Sprints, Books and Analytics. Pros CRM management with plenty of features, customizations and all you can expect from a modern CRM. It's biggest advantage? If you use the whole Zoho Suite, everything is connected and you can improve your company A LOT. Among that, it's a good CRM. Cons As all Zoho apps, configuration it's a little bit complicated, permissions are sometimes ultra complex to understand, and some adjustments need to be done by the OWNER of the installation, which is only ONE account and can do some administrative things. Another con is definitely support, which honestly it's not the best. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Zoho Suite was implanted in the company (and also price). Review Source SM Sherry M. Executive Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Zoho CRM - a crucial part of our business" May 4, 2026 5.0 As mentioned above, when a new lead comes into our environment it starts with in . From there all of our team can see who needs to be addressed, what has been done, what still needs to be done, etc. Pros is an crucial part of our company. We use it for new leads, tracking stages of leads and bookings, contact details, tasks, sending emails and more. Cons At this time I cannot think of anything I dislike about . At the time being Zoho CRM provides our company with what are needs are. Review Source RR Rasilkrishnan R. Data analyst Security and Investigations Used the software for: 1-2 years ### "Affordable and powerful CRM. " April 22, 2026 4.0 Overall zoho is value for money and one of the easiest to use CRM for mid sized companies. Zoho’s integration is far more superior that most of the other CRM. Pros Ease of use. The search in Zoho is far more superior than other popular CRMs like Netsuite And verticals in zoho make it easy to navigate between related records Cons It is no good at customisation. It is very hard to create new developments inside zoho with is not default in Zoho Review Source Andrea C. comercial Sports Used the software for: 1-2 years ### "No tiene soporte " February 12, 2026 1.0 Cuando funciona bien , cuando no , es un despropósito, cero soluciones, cero comunicación con soporte Pros sus funcionamientos, pero cuándo funcionan porque cuando se cuelga no hay ningún tipo de solución, lo intentamos 15.0000 veces y nada llevamos con el calendar duplicándose reuniones desde diciembre haciendo el trabajo mas latoso y estamos en febrero .... Cons Se cuelga asiduamente, de hecho escribo esta reseña, porque llevo 20 min sin trabajar , a aparte tuvimos un problema con la vinculación con el calendar y ni siquiera nos ha dado ningún tipo de solución, solo las soluciones que buscamos nosotros y el producto barato no es... Review Source VR Verified Reviewer Ceo Computer & Network Security Used the software for: 1-2 years ### "Zoho CRM's review " February 23, 2026 5.0 offers a high-performance experience centered on affordability and deep customization, making it a favorite for businesses that want enterprise-level power without the Salesforce price tags. Pros 's exceptional value and deep customization, which allows my team members to tailor modules and workflows to specific business needs without high costs Cons 's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users. Review Source ST Samreen T. Director Information Technology and Services Used the software for: 1-2 years ### "Easy, Affordable, and Powerful all in one CRM" April 14, 2026 5.0 has been excellent. Within a single platform, it offers an entire suite of capabilities for lead management, deal tracking, workflow automation, and enhanced client engagement. The interface is sufficiently simple to use on a daily basis, and the customization possibilities allow it to be tailored to various business requirements. Without needing a significant investment, it has improved team productivity and streamlined our sales process.Good customer support and easy email linking. Cons When configuring sophisticated features for the first time, there is a little learning curve. Without any prior knowledge, some configurations and automation may seem complicated. Additionally, even though the documentation and help manuals are quite helpful, there may occasionally be delays in support responses. Review Source VR Verified Reviewer Care Nvaigator Health, Wellness and Fitness Used the software for: 1-2 years ### "ZOHO'S a swiss army knife" August 13, 2025 5.0 is like a Swiss Army knife jam-packed with tools and super versatile, particularly for value-conscious teams or those already living in Zoho’s ecosystem. You can grow with it from a free tier to advanced plans featuring AI, automation, and scalability. Pros is frequently praised for its ease of use and integrations especially for businesses already in the Zoho ecosystem. TechRadar notes that it's “very easy to use,” with handy features like social media and LinkedIn contact capture, business card scanning, automated workflows, pipeline management, and seamless integration with Zoho apps like Invoice, Campaigns, and Project Management Cons on Mobile is the epitome of a waste of time. Its UI sucks and is hard to navigate. There are major limitations in what you can do / access / change Review Source ZR Zack R. Public Relations Specialist Computer Games Used the software for: 2+ years ### "Zoho CRM is an epic tool for managing customers operations." April 16, 2025 5.0 has helped us to realize an upward trajectory in interacting with our customers and has made it easily possible for us to build lasting relationships with them. We have had an amazing experience with Zoho CRM and has really benefitted from its incredible functions. We owe our success in customer operations greatly to Zoho CRM. Pros has great task automations that allow us to complete the repetitive customer operations with ease and quickly. It provide us with very advanced analytics which makes it easy to analyze how we are doing in customer support and engagements. Zoho CRM interface is quite simple and friendly making it an easy product to work with. It offers various communication channels that help us to reach out to customers with ease. Cons There has been no major issues to write about. Our experience with has been spotless. Review Source AM Andrea M. Academic Director Education Management Used the software for: I used a free trial ### "Worst User Experience - too many phonecalls" May 14, 2025 1.0 The interface is overwhelming, cluttered with endless tabs and technical jargon that isn’t clearly explained. It feels more like trying to navigate a complex enterprise system than a tool meant to help small businesses streamline their processes. What’s worse, after simply requesting a demo, I was relentlessly bombarded with calls—up to 10 times a day, starting as early as 7 a.m. While I understand the intention is to offer support, this level of aggressive sales outreach is intrusive and exhausting. If you’re a small business owner looking for a simple, effective CRM, I recommend skipping the headache and exploring options like Streak CRM. It’s clean, easy to use, integrates directly with Gmail, and doesn’t require a master’s degree to figure out. Zoho might work for large organizations with dedicated tech teams, but for small businesses looking for simplicity and peace of mind, it’s just not the right fit. Pros ZOHO was supposed to help me streamline a lot of my processes for my small business.The pro's for me were the price and the ALL IN ONE factor. Cons Despite all the marketing claims that is “easy to use” and “intuitive,” my experience—and clearly that of many others—says otherwise. I scheduled a demo - then they canceled it and rescheduled it for 7:30am - well that did not work for me. Then the phone calls started. UGH They were very intrusive. Don't they know that people do not use the phone anymore ? I am surprised they didn't try to fax me. Switched from [Brevo](https://www.capterra.com/p/132996/brevo/) I wanted to save money and streamline my business processes Review Source PB Philip B. Operations Manager Retail Used the software for: Less than 6 months ### "Weak Customer Support and After Sales Support" April 15, 2026 1.0 I've open multiple tickets over 5 days and got just 1 canned illogical generic response. The customer support is pathetic and non-existence. I've got an IT degree and provided all the info and background to resolve the situation. Zohio is cheap, but don't do it as you're on your own if there is an issue and you just can't get a resolution to even obvious and simple problems. Pros Great features and a good range of interconnected products. This should be great and everyone should sign up but... Cons Appalling lack of customer service. Impossible to get a timely or logical response to an obvious problem caused by Zoho. Switched from [Hover](https://www.capterra.com/p/239375/HOVER/) Price and additional functionality with Zoho Books Review Source MS Manish S. AI and Automate Engineer Information Technology and Services Used the software for: 2+ years ### "Zoho CRM - Dependable and Versatile" January 27, 2026 5.0 My overall experience with has been great. I like how once I got used to it, everything felt so organized (like it can never be better than that). It is a dependable tool. Takes time to learn and needs to be configured according to your comfort and requirements, but at the end of the day, it pays off. And Pros The best thing about is that I can automate my work to some extent. I can send follow-up emails through automation and can automate other repetitive work as well. This saves a lot of time. Cons It has a lot of buttons, menus and options. For a new user, it can be overwhelming for some time to get used to it. It feels like entering a cockpit. It took me about 3 months to get used to it's complexity Review Source FJ Fabiha J. Business Consultant and Account Manager Information Technology and Services Used the software for: 2+ years ### "Worth the pricing" May 3, 2025 4.0 Decent software for the pricing. Works well for small and medium sized teams looking to get daily work done effectively. Ease of use, and traceability Account Management is decent. Pros It is easy to use, and works well for small and medium sized teams. Easily customizable and has workflows that can be effectively used. Sorting and filtering is easily doable and keeping track is easy Cons The interface is a tad boring, and not very interactive. Reports are static, and personally faced issues while trying to automate reports and data for management reporting. Review Source DM David M. Technical Support Engineer Mechanical or Industrial Engineering Used the software for: 2+ years ### "Our client history in the industry." December 18, 2025 5.0 The CRM of Zoho allows me to view all machines, issues, and discussions of a customer at a single location, which makes the collaboration between the support and sales smoother. Pros I prefer to have machine, contact, and deal history under one hood; this has facilitated my ability to respond to clients within a short time and also enable me to coordinate with sales. Cons I do not like that fields and reports require time to be customized; I still use our administrator to make more complicated changes. Review Source VR Verified Reviewer Project Analyst Logistics and Supply Chain Used the software for: 1-2 years ### "A great choice for small business " March 4, 2026 4.0 is a solid product with a helpful support team and a strong product roadmap, Zoho CRM is a strong choice for any small business looking to manage their sales activity. Pros made it easy to manage our Sales pipeline by providing a structured view of leads/deals, plentiful integration options, out of the box analytics and a helpful support team. a great choice for a small - medium organization. Cons Heavy customization or integration with other Zoho/third party applications can be difficult and time consuming to implement , making complex workflows difficult to recreate for initial config. There is a lack of AI features compared to other options like Salesforce or Hubspot. Review Source BN Belle N. Patient Care Coordinator Mental Health Care Used the software for: 1-2 years ### "Customizable and Easy to Use! " April 15, 2026 5.0 Overall, is so easy to use and navigate! I would highly recommend it to anyone in need of keeping track of data. The software is super organized and a great cost. Pros What I liked most about Zoho is how customizable it is. You can easily change the structure and formatting of the software so it’s personalized for your specific use. Cons What I liked the least about Zoho is how you can’t link it to other softwares. This is important for businesses that have to use many different applications. Review Source MND Mamute Nicholas D. Sales and Marketing Specialist Plastics Used the software for: 2+ years ### "The possibilities are endless with Zoho CRM, a powerhouse of streamlining sales and marketing processes and bettering customer relationships " April 14, 2025 5.0 Choosing is the best decision we ever made for our business. We are reaping tons of benefits ranging from streamlined sales and marketing processes, improved customer relationships and retention to enhanced business performance. Zoho CRM is applicable across our different business facets since it provides a comprehensive suite of features and integrations making it a reliable solution for managing and driving sales and marketing efforts, collecting customers insights on interaction across different platforms to get a better understanding of our customer behaviours and analysing and generating reports to track sales metrics and assess marketing campaigns. Pros is easy to use and it embodies a super intuitive interface which allow for quick adoption and navigation. Additionally , it is flexible and offers customization options to fit into our workflow and has allowed us to tailor it to our unique needs and requirements. Zoho CRM help us manage our entire sales cycle. It helps in capturing leads, automating lead scoring and identifying leads that are likely to convert , allowing us to effectively follow up with the detailed contact information. It has also automated our sales processes by reducing manual data entry. Zoho CRM provides numerous ready to use business reports and analytic that allow us to monitor sales pipelines, marketing campaigns, sales metrics and generate customized reports that can be exported in different formats for easy viewing and analysis. The platform generate and schedule reports for convenience.Its proficiency in assessing the effectiveness of marketing campaigns provides performance details, reach and outcomes that helps us understand the impact of our campaigns on target audiences and conversion rates. The mobile app is a gamechanger. It provides constant access to customer interactions, contact history, recent transactions, and up-to-date pricing information on the go. Cons Thanks to the customer support team for ensuring that we have zero defects with Review Source VR Verified Reviewer Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Great option if you need good functionality on a smaller budget" September 19, 2025 4.0 Overall I was happy with the experience of using . Setting up workflows, creating custom fields and managing contacts was straightforward. Pros This is a great CRM option for businesses that don't have a large budget. That being said, it doesn't feel cheap and includes a lot of great features for sales and marketing teams. Cons The email tool is a little basic regarding design templates - although the scheduling functionality is good. The reporting module could be improved. The standard reports didn't quite fit what we required and it was difficult to find the relevant fields when creating custom reports. Switched from [Kaseya BMS](https://www.capterra.com/p/158273/Kaseya-BMS/) The CRM module had inferior functionality and reporting functions. Review Source sC sharon C. data dministrator Accounting Used the software for: 2+ years ### "streamlined sales and marketing management" March 1, 2026 4.0 integrated tool that works so perfectly .A lot of customization .Pretty solid tool to use.IT is robust in nature and scales nicely . Pros Friendly user interface There is great contact management very affordable tools to the customers have integrated email and marketing tools Cons need more modification in terms of integration feedbacks and responses should be flexible feels clutters with many features Review Source CC Chris C. Project Manager Environmental Services Used the software for: 6-12 months ### "ZOHO - Great value if you don't need support" March 20, 2026 2.0 We have decided to change to ClaritySoft CRM. Zoho didn't provide understanable support; even for what shoud have been a simple fix. Pros Easy navigation and great for task management. Great price. Population of fields is still seamless. Cons Have found that the support is not good. Upon my last inquiry, I couln't understand the rep and I speak two languages. Alternatives considered [Claritysoft CRM](https://www.capterra.com/p/123868/Claritysoft-CRM/) Reason for choosing Zoho CRM Primarily price. We found the low price did not meet our needs for support. Review Source VR Verified Reviewer HR and Admin Manager Real Estate Used the software for: 2+ years ### "Zoho a reliable and easy to use CRM " September 8, 2025 5.0 I will rate it 5 stars, whenever i am thinking a management software for accounts, marketing and sales or even for HR I recommend this. Pros Its easy to use even for freshers, UI is very simple and understandable. Most importantly Its helpful for sales pipeline. Email Management feature helps to increase productivity. Cons According to me the only con is - Content management limitations - Data import and data export limitations only. Review Source RS Radha S. Legal Assistant Legal Services Used the software for: I used a free trial ### "A Powerful CRM with Room to Grow" April 27, 2026 5.0 Overall, my experience with was positive and productive. It’s a robust, feature‑rich platform that excels at centralizing customer data, automating workflows, and supporting end‑to‑end CRM processes. I especially valued its high level of customization and seamless integration with other Zoho applications, which made it possible to tailor the system to specific business needs. That said, the platform does have a learning curve, particularly when setting up advanced automation, reports, or custom modules. Some areas of the interface can feel a bit dense, which may slow down new users initially. However, once configured and understood, Zoho CRM proved to be a powerful and reliable tool for managing relationships and improving efficiency. Pros What I liked most about was how customizable and all‑in‑one it is. It allowed me to tailor workflows, fields, and modules to match specific business processes rather than forcing us to adapt to the software. I also appreciated how seamlessly it integrates with other Zoho applications—email, reporting, automation, and analytics—which made managing customer data and follow‑ups much more efficient in one place. Additionally, the interface is intuitive, so it didn’t take long to get comfortable using it day‑to‑day. Cons What I liked least about was that some features felt overly complex to configure, especially advanced workflows, automation, and reporting. While the platform is very powerful, it often required significant setup time and a learning curve to fully leverage its capabilities. In some areas, the user interface also felt a bit less intuitive or cluttered, particularly when navigating between modules or customizing layouts, which could slow things down for new users. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.