--- title: "Page 2 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Zoho CRM the right Lead Management solution for you? Explore 7010 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/155928/Zoho-CRM/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Zoho CRM 4.3 (6987) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 2 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 26-50 of 6987 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Data analyst Used the software for: 1-3 years ### "Affordable and powerful CRM. " April 27, 2026 4.0 Overall zoho is value for money and one of the easiest to use CRM for mid sized companies. Zoho’s integration is far more superior that most of the other CRM. Pros Ease of use. The search in Zoho is far more superior than other popular CRMs like Netsuite And verticals in zoho make it easy to navigate between related records Cons It is no good at customisation. It is very hard to create new developments inside zoho with is not default in Zoho Review Source Ceo Used the software for: 1-3 years ### "Zoho CRM's review " February 24, 2026 5.0 Zoho CRM offers a high-performance experience centered on affordability and deep customization, making it a favorite for businesses that want enterprise-level power without the Salesforce price tags. Pros Zoho CRM's exceptional value and deep customization, which allows my team members to tailor modules and workflows to specific business needs without high costs Cons Zoho CRM's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users. Review Source BN Belle N. Patient Care Coordinator Used the software for: 1-3 years ### "Customizable and Easy to Use! " April 16, 2026 5.0 Overall, Zoho CRM is so easy to use and navigate! I would highly recommend it to anyone in need of keeping track of data. The software is super organized and a great cost. Pros What I liked most about Zoho is how customizable it is. You can easily change the structure and formatting of the software so it’s personalized for your specific use. Cons What I liked the least about Zoho is how you can’t link it to other softwares. This is important for businesses that have to use many different applications. Review Source PROJECT MANAGER Used the software for: 1-3 years ### "effective tool in modern day" August 19, 2026 5.0 exquisite.helpful for all adample ample ministrative work,zoho seems to be next rated software for all office use from admiistration to projects management. Pros zoho projects,its a good softwarein project management all feature are automated and with ample training module Cons mail seems to be the least crm module to me , i hardly turn it on its being a long time in using the app,although seems quite helpful with notifications Review Source data dministrator Used the software for: 3-5 years ### "streamlined sales and marketing management" March 23, 2026 4.0 integrated tool that works so perfectly .A lot of customization .Pretty solid tool to use.IT is robust in nature and scales nicely . Pros Friendly user interface There is great contact management very affordable tools to the customers have integrated email and marketing tools Cons need more modification in terms of integration feedbacks and responses should be flexible feels clutters with many features Review Source Care Nvaigator Used the software for: 1-3 years ### "ZOHO'S a swiss army knife" August 19, 2025 5.0 Zoho CRM is like a Swiss Army knife jam-packed with tools and super versatile, particularly for value-conscious teams or those already living in Zoho’s ecosystem. You can grow with it from a free tier to advanced plans featuring AI, automation, and scalability. Pros Zoho CRM is frequently praised for its ease of use and integrations especially for businesses already in the Zoho ecosystem. TechRadar notes that it's “very easy to use,” with handy features like social media and LinkedIn contact capture, business card scanning, automated workflows, pipeline management, and seamless integration with Zoho apps like Invoice, Campaigns, and Project Management Cons Zoho CRM on Mobile is the epitome of a waste of time. Its UI sucks and is hard to navigate. There are major limitations in what you can do / access / change Review Source IT-Developer Used the software for: Less than 1 year ### "Solid, Scalable CRM with Powerful Automation" July 15, 2025 4.0 Zoho CRM helped us centralize customer data, automate tasks, and improve team coordination. Once configured, it runs smoothly and supports daily operations well. Pros Zoho CRM is highly customizable and scales well. Workflow automation, email integration, and the intuitive Kanban view save us hours each week. Cons Some modules feel outdated. UI can be slow at times, and setup requires patience. The mobile app also lacks some key desktop features. Review Source HR and Admin Manager Used the software for: 3-5 years ### "Zoho a reliable and easy to use CRM " September 10, 2025 5.0 I will rate it 5 stars, whenever i am thinking a management software for accounts, marketing and sales or even for HR I recommend this. Pros Its easy to use even for freshers, UI is very simple and understandable. Most importantly Its helpful for sales pipeline. Email Management feature helps to increase productivity. Cons According to me the only con is - Content management limitations - Data import and data export limitations only. Review Source Marketing Coordinator Used the software for: 3-5 years ### "An effective CRM that helps me achieve our company goals" April 30, 2025 5.0 Logically, leads are lost from uninterested people. The CRM helps me retake conversations and re-capture the attention of those interested. I plan the information with which the customer care employees should interact, and I automate the recall messages. I track the results of these interactions. Zoho stats could be more detailed, but they are enough to assess what I can improve from the strategies I implement. Pros The auto-tracking is simply brilliant. It is exact and helps to continue the conversation appropriately. Custom messages are practical and easy to access. The automation of storing the details of the leads help us prevent the loss of contact information. The automated assignment of funnels and responsible user saves time and prevents us from committing recurring human errors. Cons Performance could be better. The AI may initially seem very helpful, but it's easy for the bot to generate incoherent conversations. I have to monitor the chats and step in when necessary. Yes, it helps me automate, but I can't stop supervising it. Review Source Onboarding Specialist Used the software for: Less than 1 year ### "Good, great organization for onboarding clients" September 16, 2025 5.0 Good. I have no issues with it and it helped our team to stay organized with onboarding customers and the sales funnel. Pros Easily could manage my customers information and see it all at a glance. Showed the staging we were in with onboarding for that customer. Cons Seemed like the user interface could be more user friendly and visually appealing. It works but it isn't pretty. Review Source Administration Used the software for: Less than 1 year ### "Great for Task Management, Hard to set up without help" February 10, 2026 4.0 Pros Zoho allows multiple users and it works great for task management. The website itself is easy to navigate through different areas. Cons Zoho is initially difficult to set up on your own and requires help from customer support or paid help to initially set up. It does cost quiet a bite as well. Review Source Director Used the software for: 3-5 years ### "A Reliable CRM for Managing Leads and Customer Relationships" September 8, 2026 4.0 Overall, my experience with Zoho CRM has been quite positive. I mainly like it because it helps keep customer information, leads, follow-ups, and sales activities organised in one place. The system offers a good range of features for managing the sales process, and the customisation options make it possible to adapt the CRM to different business requirements. Pros What I liked most about Zoho CRM is that it keeps all customer information, leads, follow-ups, and sales activities in one place. It is fairly easy to use once you get familiar with the system, and there are a lot of options to customise it according to your business needs. The automation and reporting features are also useful for keeping track of leads and making sure follow-ups don't get missed. Cons The main downside for me is that it can feel a little overwhelming when you first start using it. There are so many features and settings that it takes some time to understand everything. Some customizations and advanced features could also be easier to set up, especially for someone who isn't very technical. Review Source Manager Used the software for: 1-3 years ### "Horrible CRM - STAY AWAY" July 28, 2026 1.0 This has been a horrible experience starting with Berryforms that set this up. Cannot get anything to work correctly - made us miss SalesForce immediately. Would give a 0 star review if I was able to. Pros I didn't. They have not shown any value at all. Found this system to be extra work for everyone. The setup and look does not make it easy while speaking to a customer. Cons Everything. Now they've changed the system view and cannot get it back to original version. Everything costs you - no one willing to assist nor care. Need to do a lot of research on anyone that says they are an expert to help you set this up. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) CFO decision that we had no control over - after the set up when we got to see what he did we were unable to get the changes done - Berryforms was NOT cooperative to the people who actually work the system Review Source kA khyan A. Senior Business Development Representative Used the software for: Less than 1 year ### "Flexible Business Platform with Plenty of Capability" July 23, 2026 4.0 Overall, my experience with Zoho has been positive. It's a flexible platform that offers a wide range of business functionality and can support a variety of teams and processes without needing multiple disconnected systems. From a SaaS and SDR perspective, it provides good visibility into customer information, activities, and workflows while remaining relatively easy to use once you're familiar with the platform. The feature set is probably its biggest strength. There's a lot of capability available, particularly for businesses looking to automate processes and centralise information. The platform isn't perfect—some workflows could be more streamlined, and the interface can occasionally feel a little busy—but overall it's a capable and reliable solution. I wasn't involved in procurement or administration, so I can't comment too deeply on customer support or the commercial side of the platform. From an end-user perspective though, it delivered what I needed and provided a good balance between functionality and usability. Pros Zoho offers a broad range of functionality and does a good job of bringing different business processes together in one ecosystem. From my experience, the biggest strengths were the range of features available and the flexibility of the platform. Whether it's CRM, reporting, workflows, automation, or customer management, there's generally a solution within the Zoho suite for what you're trying to achieve. The user interface is reasonably clean and easy to navigate once you're familiar with it. It doesn't take long to get comfortable with the basics, and most day-to-day tasks are straightforward. Access and connectivity were also strong. Being cloud-based made it easy to access information from anywhere, and it integrated reasonably well with other business systems. For teams looking to centralise information and improve collaboration, the platform offers plenty of functionality without needing multiple standalone tools. From a value for money perspective, Zoho appears to offer a lot of capability relative to many larger platforms, particularly for growing businesses looking to scale without significant software costs. Cons The biggest challenge is that the platform can sometimes feel like it's trying to do a lot of things at once. While the interface is generally good, certain areas can feel a little inconsistent, and some workflows aren't always as intuitive as they could be. You occasionally find yourself clicking through multiple screens to complete relatively simple tasks. Because of the number of features available, there can also be a learning curve for new users, particularly if they're not familiar with CRM or business management systems. I've experienced a few minor bugs and quirks over time, but nothing significant enough to impact day-to-day use. Customer support isn't something I've had much direct involvement with, so I can't comment too heavily there. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Tried different solutions and ended up with the one that best fit - Hubspot. Review Source Pragati S. HR Manager Used the software for: Less than 1 year ### "Powerful Tool for Managing Sales and Customer Relationships" May 21, 2026 5.0 My overall experience with Zoho CRM has been very positive. It helps streamline customer management, track leads, and organize sales activities in an efficient way. The platform is feature-rich and supports automation, which improves productivity and saves time. Once familiar with the system, it becomes a very useful tool for managing business processes. Pros What I like most about Zoho CRM is its ability to keep all customer information and interactions organized in one place. It makes it easy to track leads, manage sales pipelines, and follow up with clients efficiently. The interface is user-friendly, and the automation features help save time by reducing manual tasks, which improves overall productivity. Cons What I liked least about Zoho CRM is that it can take some time to fully learn and explore all its features due to the wide range of customization options. However, once familiar, it becomes very powerful and effective. Review Source Harshul S. Senior. Technical Support Specialist for Network Operations Used the software for: 3-5 years ### "Good CRM for daily tracking, just a bit overwhelming at first" April 21, 2026 4.0 Overall my experience with Zoho CRM has been good. It helps me keep track of leads, follow‑ups and tasks without losing things in emails. Once everything is set up properly it runs smooth and fits into my daily workflow. There are small issues like slow loading or too many options to learn, but nothing major that stops me from using it. For managing contacts and basic sales processes, it’s reliable and gets the job done. Pros What I like most about Zoho CRM is how easy it is to track contacts and deals in one place. At work I use it to follow up with leads and keep notes, and it keeps everything organised without me needing extra tools. The interface is clean and I can move around pretty fast once I got used to it. Email integration is helpful too, I can see conversations right inside the contact page. The workflows and automation save time because I don’t have to manually update every small thing. For the price, it gives a lot of features. Cons Some parts of Zoho CRM feel a bit confusing at first. There are many menus and sometimes I forget where a setting is. Customization is good but can get overwhelming if you’re not used to CRMs. A few times the system felt slow when loading big lists. Email templates are okay but could be easier to design. Also the mobile app works but not as smooth as desktop, especially when updating records quickly. Customer support replies, but sometimes it takes longer than I expected. Review Source Sales Director Used the software for: 1-3 years ### "It's a decent CRM for tracking deals, though the mobile app is pretty clunky." August 17, 2026 4.0 It does what we need for managing our sales pipeline and client database without the enterprise price tag. Setting it up took a bit of trial and error to get the fields just right for real estate, honestly. It's not perfect by any means, but it’s really helped us stay organized as we've grown from just me into a small team tracking multiple deals at once. Pros The pipeline view is a lifesaver, I can see exactly where every deal stands without having to dig through messy spreadsheets. Custom fields are great, too, since they let me track commission splits and referral sources exactly how I need them. The email integration works well enough that I’m not constantly logging client conversations twice, which is a huge time-saver. Overall, the reporting covers what I need for my weekly forecasts, and honestly, the price point just made sense when we finally switched over from our old system. Cons The mobile app is really frustrating when I'm out showing properties and need to update deal stages on the fly. Setting up simple tasks with workflow automation takes way more clicks than it actually needs to. Plus, the search feature sometimes just won't pull up contacts I know are in there, it’s a waste of time when I'm standing right there with a client. Review Source Safety Coordinator II Used the software for: 3-5 years ### "Customer Relations With Zoho CRM" August 22, 2026 5.0 Overall, I’ve had a really positive experience with Zoho CRM. It’s easy to keep track of leads, customers, and day-to-day tasks, and there are plenty of features to make things more efficient. I also like how customizable it is without feeling too complicated once you get familiar with it. The automation tools have been especially helpful for saving time. There’s definitely a bit of a learning curve, but overall, Zoho CRM has made managing our customer relationships much easier and more organized. I’d happily recommend it to other teams looking for a solid CRM. Pros Zoho CRM has been a fantastic addition to our workflow. It’s easy to use, packed with useful features, and does a great job keeping everything organized in one place. I especially like how customizable it is, so you can tailor it to fit your team’s needs without making things overly complicated. The automation tools save a ton of time, and the overall experience feels smooth and reliable. For the price, it offers a lot of value. Definitely a CRM I’d recommend to businesses looking for a practical, flexible, and user-friendly solution! Cons One downside of Zoho CRM is that it can feel a little overwhelming at first. There are tons of features and customization options, which is great once you get the hang of it, but the learning curve can be a bit steep for new users. Some settings also take a little digging to find. Overall, it’s manageable, but expect to spend some time getting everything set up the way you want. Review Source PP Pritam P. Early Childhood Educator Used the software for: 3-5 years ### "It's helpful for keeping track of enrollment and how we’re interacting with parents." August 12, 2026 4.0 It does what we need for managing parent communications and tracking enrollments, though it's clearly built for sales teams rather than early childhood programs. Once you figure out which parts to ignore, it works well enough. Worth considering if you have budget and need better organization than spreadsheets offer. Pros We use this to keep track of parent inquiries and follow-ups during enrollment season. It’s pretty handy for storing contact details and keeping all my notes from meetings with families in one place. Honestly, the email templates are a lifesaver when I'm dealing with a flood of admission queries. Plus, being able to see the full history of our conversations really helps out when parents come back months later asking if we still have any spots left. Cons The setup took way longer than I expected. Honestly, some of the features feel too complicated for what we actually need, and the mobile app doesn't always sync right. That's pretty annoying when I'm away from my desk. Then there's the pricing, it adds up fast if you want the features that actually matter for small educational settings. Review Source Krishna J. Architect Used the software for: 1-3 years ### "Robust and Highly Customizable CRM for Growing Teams" August 25, 2026 4.0 Zoho CRM is a power-packed solution that balances affordability with enterprise-grade functionality. While setting up complex automations requires patience and trial-and-error, it serves as an excellent central hub for sales tracking, email communication, and pipeline management. Pros Extensive Customization: The ability to tailor modules, custom fields, and layout rules to fit specific business processes is fantastic. Feature-Rich Automation: Workflow rules, blueprinting, and automated email sequences save considerable manual effort. Strong Ecosystem Integration: Seamlessly syncs across the broader Zoho suite (Zoho Desk, Books, Campaigns) and third-party apps like Google Workspace. Cons Steep Learning Curve: Initial setup and advanced workflow configuration can feel overwhelming for non-technical users. Customer Support Delays: Tier 1 support response times can occasionally be slow or require multiple follow-ups for complex technical issues. UI Clutter: The interface can feel slightly cluttered or laggy when handling massive amounts of custom data fields. Review Source Secretary General Used the software for: 3-5 years ### "An excellent solid CRM with good customization features." June 17, 2026 4.0 It is a perfect fit for our team's processes and it is an economical choice to keep us organized. The advanced features do have a learning curve, but are effective upon proper configuration. The best I can say is that it’s a stable and solid option for properly midsize businesses such as ours, where we need a blend of capabilities in contact administration, e-mail communications, and process automation. Pros This one is extremely organized to handle our client and partner databases. The customizability of the fields is something I appreciate as it allows us to modify it for our needs and not have to use pre-made templates. What I really like about the e-mail is that it's contained in the system, so it's great for after-sales. It’s reasonably priced for the features you get. Cons Certain automation workflows are overly cumbersome to build, particularly when including multiple conditions and actions. Additionally, although the platform permits email marketing, the analytics provided on email campaigns appear a little elementary compared to devoted email marketing tools. Data visualization and reports could be richer and easier to understand with a simple glance at it. Review Source Ansuman R. Ecom manager Used the software for: 1-3 years ### "Flexible CRM with strong automation and good value" August 11, 2026 5.0 Overall, my experience with Zoho CRM has been positive. It provides a solid combination of contact management, email communication, workflow automation, and sales tracking capabilities. I particularly find it useful for keeping customer information organized and creating structured processes for follow-ups. Once the system is configured properly, it can help teams work more efficiently and maintain better visibility into customer activities. Pros I like the flexibility and the range of features available in Zoho CRM. It makes it easy to manage customer information, track interactions, organize leads, and keep sales activities in one place. The workflow automation is also useful for reducing repetitive tasks and keeping follow-ups organized. The platform offers good value for the number of features included. Cons There can be a learning curve when setting up more advanced workflows and customizations. With so many features available, the interface can feel a little overwhelming for new users. Some advanced functionality may also require additional configuration to fit specific business processes Review Source VP, Business Development Used the software for: Less than 1 year ### "Strong CRM to support a growing company!" January 19, 2026 4.0 Does what we need it to do, super easy to onboard any new team members, and I haven't had to use customer support! While the team at Zoho is likely awesome, especially given the product quality, I've been sufficiently satisfied since joining! Pros I love that there is a free version for us to use while we are at a stage of growth where we are evolving from spreadsheets (free, but messy) and to a real platform that can support us! Cons I wish I could load update information fields for contacts or accounts as I am uploading. Legit the only challenge I've run into thus far in using this platform. I've used several other CRMs in my career and Zoho is the most intuitive. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Zoho CRM The flexibility to align with our industry-specific field configuration (without the headache of setting this up in SFDC or HubSpot) Review Source Sherry M. Executive Manager Used the software for: 3-5 years ### "Zoho CRM - a crucial part of our business" May 6, 2026 5.0 As mentioned above, when a new lead comes into our environment it starts with in Zoho CRM. From there all of our team can see who needs to be addressed, what has been done, what still needs to be done, etc. Pros Zoho CRM is an crucial part of our company. We use it for new leads, tracking stages of leads and bookings, contact details, tasks, sending emails and more. Cons At this time I cannot think of anything I dislike about Zoho CRM. At the time being Zoho CRM provides our company with what are needs are. Review Source Article Assistant Used the software for: 1-3 years ### "All-in-One Powerhouse with a Slight Learning Curve" August 17, 2026 5.0 Zoho CRM is a robust, reliable workhorse for growing businesses. While the initial setup requires patience, the efficiency gains and feature depth make it well worth the effort. Pros It’s incredibly customizable and offers massive value for money. The automation options, workflow rules, and seamless integration with other tools make managing leads and sales pipelines effortless once set up. Cons The interface can feel cluttered and overwhelming at first. Getting advanced automation or custom analytics right takes time, and customer support can sometimes be slow to resolve complex issues. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.