# Page 20 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 20 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 20 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 476-500 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AD Arpita D. Marketing and operations manager Chemicals Used the software for: 1-2 years ### "Best CRM Software" September 26, 2023 4.0 Overall experience was really good. It met all of our requirements from lead management to follow-ups, to reports and analytics. Pros It is very easy to use even for a person who has never used any CRM software before. Its very easy to operate and get analytics for everything. Cons Nothing as such. But it can be a little pricy for early stage startups. Review Source AS Ahmed S. Director Legal Services Used the software for: 2+ years ### "Impressive" September 13, 2022 5.0 Pros Security & privacy And how easily you can use it and be an expert in no time really!! Cons For me this can’t be answered I have no issues for the past 2 years with zoho in general as It’s not just my ZOHO CRM I’m using it also my mail and I don’t see myself changing this services provider (ZOHO) anytime soon Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Security and privacy Review Source AG ANSHUL G. MANAGER Civil Engineering Used the software for: 6-12 months ### "Trusted software with privacy" November 20, 2023 4.0 Zoho CRM is crucial for maintaining a comprehensive and up-to-date record of customer information. It serves as the foundation for effective customer relationship management, enabling businesses to deliver personalized experiences, streamline processes, and make informed decisions to drive growth and success. Pros Zoho CRM provides powerful reporting and analytics tools that allow businesses to gain insights into their sales performance, customer behavior, and overall business trends. Customizable dashboards make it easy to visualize and analyze data. Cons While customization is a strength, some users may find that configuring and managing advanced features, such as complex workflows or elaborate automation, can be intricate and may require a deeper understanding of the platform. Review Source PP Puvinthan P. Sales & Marketing Operations Executive Hospital & Health Care Used the software for: 6-12 months ### "A good Product Where Everything is Limited for You to Upgrade" September 8, 2022 4.0 It was a very neutral experience. Be sure to have big bucks to spend when migrating to this software because everything they own are bespoke; you want something you have to buy it. And its neverending for them to keep pushing you to the highest plan. Pros It is similar to SalesForce. Easier to use when you can just plug and play certain things and features. Their customer service is good though. Helped me a lot when i go through certain blocks of work that needs to be done. Cons You got to keep spending a lot of money for every features that you wanted to customize. The sales will keep ask you to buy the higher package for you to fulfill basic requirements. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM We were promised that Zoho CRM can do the stuffs that lacks in our previous product used (Leadsquared). Apparently for us to use the said features we never knew that we had to subscribe for a higher subscription to get what we really wanted. Its too late as we have migrated to Zoho CRM Switched from [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) To explore a product that has similar features and functions like Salesforce and cost effective. Plus we were looking for all in one package for Marketing and Sales including Customer Service. Review Source Duncan C. Content Strategist Marketing and Advertising Used the software for: 6-12 months ### "Overly Complicated Interface" November 26, 2023 3.0 Overall, our experience with Zoho was quite negative; it was difficult to use, which meant that a full changeover from Asana never really occurred, which, in turn, impeded its effectiveness as a CRM. Eventually switching to Freshworks was a breath of fresh air. Pros Zoho was the first CRM implemented at Chevron Editing, so I didn't have much of a benchmark to compare it to (previously, we'd used Asana for lead management and deal tracking). Having a proper CRM where we could easily keep track of all clients was incredibly helpful; from that perspective, Zoho's basic features around contact and account management were very useful. Cons The overly complicated interface and lack of easy integration led to us eventually switching away from Zoho. While I'm sure the convoluted layouts and feature-dense setups are useful for larger organisations, they weren't necessary for us. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM From memory, Zoho CRM was cheaper than HubSpot at the time of purchase. Review Source Heena M. Senior Content Writer Information Technology and Services Used the software for: 6-12 months ### "One of he best CRM for Sales Tracking" February 14, 2022 5.0 Our team was following a manual process for lead generation and management. Thus, we were looking for a CRM that can offer us everything right from customer data import/export options, to building workflows, sales processes, and deal/proposal follow-up with omnichannel interactions. Zoho CRM has truly matched our requirements and with it, our team can now increase leads, manage existing and new customer databases and close more deals quickly. The overall experience with Zoho CRM was amazing. Pros I like a bunch of features that Zoho CRM offers. Starting from lead management to automating workflows, I really like how everything is packed in this platform. The simple and easy-to-use interface actually helped our sales team to track customer data and focus on closing more sales deals. Building a sales process for our organization was also easy in Zoho CRM. Overall, it has everything a sales person needs to manage his customer data to segment that data and do follow-up for closing more sales deals. I really like this CRM! Cons My overall experience using Zoho CRM is excellent and I haven't faced anything that I didn't like. It really worked for me. Review Source Saurabh M. Functional Consultant Information Technology and Services Used the software for: 2+ years ### "Zoho another level CRM Program" February 13, 2022 5.0 Pros Zoho CRM is a flexible software that can be used for any industry function. Marketing, Delivery, Ticketing functions are some of the areas that can be addressed with just plug and play, Easy integrations with third party softwares is its another USP, Forms can be easily designed, Additional fields can be added, Various rules can be defined to assign the tickets, Multiple users can be created. Easily mails can be sent to multiple persons through tickets itself.Pricing is also another factor to consider Zoho CRM. Cons Workflow i guess needs more improvement. Review Source Genesis S. Digital Operations Manager Banking Used the software for: 2+ years ### "excellent software" May 2, 2023 4.0 Overall, Zoho CRM is a solid and modern software that can help businesses manage their sales, marketing, and support on a single platform. Pros I like that it has an intuitive user interface and excellent third-party integration features, which is why we are very comfortable with this tool. It also helps me increase work efficiency. Cons As for what I don't like, I don't have any negative opinion about the software. As far as I can tell, this tool is very complete. Review Source VR Verified Reviewer Business Developer- Sales Ops Information Technology and Services Used the software for: 1-2 years ### "Worth the spend to meet the demand of Mid-size companies" December 28, 2021 4.0 I think overall we are satisfied with the spend on the CRM as it has helped our process and revenue growth. The team is quite humble and prompt at Zoho, they helped us at every steps. Pros Easy navigation, user friendly. We were able to customize the Sales workflow per our need and with Zoho it was easy to inculcate all our legacy process and workflows. Lead management to deal closure was with a discipline approach and all details documented with next steps. Dashboard and reporting for the management was easy. Cons Having inline edit capability to views should be a good feature, now it's little difficult to go to each record for any update. Alternatives considered [Salesforce Revenue Cloud](https://www.capterra.com/p/265484/Salesforce-Revenue-Cloud/) Reason for choosing Zoho CRM Pricing Review Source Joseph Kamau M. Project Manager Construction Used the software for: 1-2 years ### "Zoho CRM is the steering to profitable business" February 23, 2022 5.0 CRM has helped me to serve my clients with ease and also enabling me to track and qualify my clients. It is now possible to keep the track of repeat customers which makes it easy in making decisions on discounts to be given.Zoho CRM has has helped me eliminate a lot of unnecessary records which otherwise are difficult to maintain and also easily lost. Pros The system has a well elaborate customer maintenance process that enables performance tracking. One can easily track and qualify clients from the time they are on boarded to the time a service is delivered or a sale happens.The system also allows integration of other related services like processing of a quotation for a client. Cons The system has got a lot of feature which might confuse the user. It is also very possible to loose the work in progress and it requires constant saving Review Source MW Michael W. Subject Matter Expert Defense & Space Used the software for: I used a free trial ### "Zoho CRM Positive" May 20, 2024 5.0 Pros When the features are utilized properly the CRM is great. Cons Set up can be slow, and a user should expect some help from customer service in setup. Review Source Cab B. Director of Technology Wholesale Used the software for: 6-12 months ### "Great System, Zoho Needs to Make Some Impovements" October 9, 2023 4.0 Overall very good. I have used Sales Force and Hubspot in the past, and Zoho is on par with them for a much lower cost. Pros Overall, it works very well. It is especially valuable to look at Zoho One, which offers a comprehensive set of tools for most of your CRM/ERP/Finance needs. Most features work out of the box, and there is easy customization for things that don't. Cons There are several areas where Zoho is behind other CRMs - for example managing multiple addresses, emails and phone numbers. While you can build solutions yourself, you shouldn't have to for basic needs. Also with integration for other Zoho products, it typically works well, but when there are issues it takes Zoho a long time to address them. They recently changed how CRM and Campaigns sync and the old way was much better, it feels like they didn't talk to users before doing it. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Price and ability to upgrade to Zoho One in the future Review Source Hemant J. C-LEVEL Accounting Used the software for: 1-2 years ### "ZOHO CRM review." February 21, 2024 5.0 It wasn't good. If I learn that a company is using it, I aggressively encourage them to switch because using almost ANY other technology may help you become far more productive and lucrative in addition to saving a ton of money. Pros Primarily because it allows you to tailor its features to meet your business objectives, ZOHO CRM is incredibly user-friendly. It is really simple to use and has an excellent interface. It's a great tool for managing your client relationships because it lets you stay on top of things like managing leave, attendants, sales, and customer tracking continually. Cons pretty much everything of it. You must upgrade in order to use the platform's other features, which include adding more expensive Zoho tools to your portfolio like SalesIQ, Campaigns, and other features. The workflow component is highly incongruous and lacking in intuition. Due to its outdated interface, Zoho is stuck in the 18th century when compared to competing platforms that employ real workflows. Review Source IE Ismail E. developer Writing and Editing Used the software for: 6-12 months ### " incredible app and helping so much" October 27, 2023 5.0 An extremely convenient app that provides quick access to your Leads, Contacts, and Accounts when on the go. The built-in calling feature makes it easy to keep in touch with prospects and clients, and records the critical information each time. I love the Zoho CRM app! Pros what I liked more is User-Friendly Interface is often praised for its intuitive and user-friendly interface. Many users find it easy to navigate and use Cons at all it's good app i have one small thing Seems a little to hard or intricate to use on mobile . Review Source Ismael David S. Executive Assistant Non-Profit Organization Management Used the software for: 2+ years ### "More options than you'll ever need" November 4, 2022 5.0 This software has taken the admin work to a new more automated level specially when partnered with Zoho Subscription and Zoho Forms. When registering a new contact the suite does all the work and we take care of verification making it much less prone to errors Pros I use Zoho CRM daily to manage and update over 700 members of our association. It's made the job of sorting reports, and gathering details a simple by allowing our contact templates to be customized in virtually any way we need. Reports are also flexible and customizable which is fantastic! Cons The way information is displayed could use some work, it's intuitive enough but slow to navigate when you need to browse more than 100 names. Review Source OA Obada A. Site Civil Engineer Construction Used the software for: 2+ years ### "Highly efficient CRM" January 24, 2022 5.0 Increase our interaction with customers, and we were able to develop our CRM with ZOHO CRM, where everything is organized, tidy and stored in the cloud, as well as the process of categorizing emails and sending responses made easy. Pros ZOHO CRM provides members with numerous useful features at a low cost. The integration with various email systems will enable you to manage the process of sending responses and promotions to customers. It is also easy to add new contacts from e-mail or directly by phone. By using ZOHO CRM, you can keep all your client data organized and access all conversations, invoices, and documents related to them in one location. I enjoy the high security and protection standards, as well as its interface with numerous programs, which simplifies the process of importing and exporting data, reducing data entering errors. Cons There are no undesirable things that hinder the use, as all the tools that will help you carry out your tasks efficiently, are clear and easy to learn, and the subscription fee is nominal and suitable for all needs. Review Source VR Verified Reviewer Co Founder and Managing Partner Computer Software Used the software for: 1-2 years ### "A feature-rich CRM suite" February 6, 2021 5.0 Lead registration from the websites, and following the opportunities is now done in a structured way. We use now Zoho Meet that integrates directly with the contacts in Zoho CRM, which saves us again a lot of time. Pros Easy setup. Good integration with other Zoho products (as part of Zoho One) makes this a very compelling choice. Starting with CRM, but then adding a help desk (Zoho Desk), integration with marketing insights (Sales IQ), insights within CRM itself or via Zoho Analytics, Zoho Books, ... Cons When using more than one Zoho product, finding back information is not always implemented the same way (but they are improving very fast with each update !) Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Zoho CRM Value/Price Review Source MM Mausam M. Aeronautical engineering Airlines/Aviation Used the software for: 1-2 years ### "This applicaiton is amazing for handling the comapany clients works and progress in structure manner" September 21, 2023 5.0 Pros This application as amazing tools which makes our clients works in progressive manner as we are able to build up good relationship with different client for the MRO. Also, the client feels good due to better customer service that this application has provided. Cons Well there are not any lease feature and all the tools and feature are amazing for overall handling of clinet data for different task. I think if there could be less customization then it could be better for user interface. Review Source JV Joana V. Entrepreneur Music Used the software for: I used a free trial ### "Life changing" October 19, 2023 5.0 Very fulfilling and hopeful. I can see where the brand is, where it will go and where it can go. Pros It changed the whole dynamics and progress. The timeline is different now, I can see long term in a practical sense. Cons Nothing really. No complains yet. Maybe I would like to be able to change the color dynamics to make it appealing to my eyes so it doesn't look the same all the time. Reason for choosing Zoho CRM Because it just made more sense to me. It provided a group of tools that I neddeed. Review Source VR Verified Reviewer Prospection Renewables & Environment Used the software for: 1-2 years ### "Zoho description" November 15, 2023 4.0 Simple efficace productive. Bon logiciel pour convertir des leads en affaire Pros Filtres de recherches qui sont très détaillé et permettent de rechercher précisément ce que l’on veut Cons La création d’affaires n’est pas assez fluides il y a trop de donnes à renseigner Review Source PS Precious S. CONSULTANT Accounting Used the software for: 6-12 months ### "Review of Zoho CRM" May 26, 2022 4.0 1\. After being introduced to Zoho CRM software, I am currently resolving the issue of client management and task management. My clients are now starting get more stratified with my services. 2. I have realized that investing in software's like Zoho CRM can improve my customer retention and general reporting in the organization. 3. My overall experience with this software have been excellent Pros 1\. I)Task management II) Charts and reporting III) Team collaboration 2. I have had mild challenges using the software 3. The integration process with the existing business process was not very challenging Cons 1\. I) The software does not offer a customization options 2. The software is a little clumsy and have to take a a lot of steps to perform one simple task 3. The integration process with the existing business process was not very challenging Review Source JR Jon R. Owner Financial Services Used the software for: 2+ years ### "I Love Zoho, Zoho ONE and Zoho CRM" January 13, 2022 5.0 Excellent. Awesome Pros I Love Zoho, Zoho ONE and Zoho CRM. It is so easy to customize and use so that I can managed every aspect of prospecting, selling and my business. I never miss anything. Cons There are some modules in Zoho ONE that I do not need. Reason for choosing Zoho CRM Just so feature rich and easy to use Review Source Prasun C. Talent Acquisition Specialist Human Resources Used the software for: 1-2 years ### "Get Your Business Up And Running With Zoho CRM" October 27, 2022 5.0 yes, great product and great customer service.This company has been a lifesaver for me, I joined my company in 2021 and my organization grew really fast, it was perfect for me Pros a) Follow up with my customers when needed and send reminders to new customers who may not have integrated contact information yet.b) Managed all of my pre-purchase contact data including phone numbers, email addresses, and other contact information. Cons The user interface can be overwhelming for new users. There is a learning curve involved with using Zoho CRM. If you aren't familiar with the UI, it can take you a while to get up to speed on the product's features and functions. Review Source VR Verified Reviewer Ad Ops Manager Marketing and Advertising Used the software for: 1-2 years ### "Why Zoho CRM" October 8, 2022 5.0 Pros In any CRM, the user interface is the most important aspect, and this is one of the key reasons why people prefer Zoho CRM over other CRMs. There are many features that make Zoho CRM the best in the business. We have the option to integrate third-party software, we are able to create and generate reports from the CRM, and we have the most important functionality for lead automation, so these are some of the things that make Zoho CRM the best. Cons Integrating Zoho CRM with landing pages to capture leads is the most challenging task Review Source VR Verified Reviewer Business Development Manager Environmental Services Used the software for: 2+ years ### "Excellent choice for the price point " January 13, 2022 4.0 ZOHO is a great program, the price that we paid for five people to use it versus SalesForce was fantastic. It was easy to use - easy to use on smartphones but any CRM is only as good as the representative that is utilizing it. Pros Our business had a smaller sales team and we didn't want the expense of SalesForce (which I had used at previous companies). This was an excellent choice - I loved that it tracked opportunities - you could set up alerts via email or just a system 'alert'. There were different ways to set up customers that you can customize. You can monitor reps progress through out the month as well as how a particular sale or 'deal' is going. I have moved on to a new organization with a different CRM program and I see that ZOHO was so good especially for the price we paid. Cons The cons were so minor - if you take the time to learn the software which some of our staff did not - which was the only source of our issues. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.