# Page 21 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 21 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 501-525 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use samantha G. marketing manager Computer & Network Security Used the software for: 2+ years ### "works well!" September 4, 2020 4.0 Zoho CRM is a very vibrant tool that makes your sales more effective. It includes contacts and sales leads. These will help in making the business growing faster. The tools are easily accessible on the home screen and you can find these tools within a second. The tool is effective for any kind and size of business. Pros You can access the tool via using mobile phone. There is a mobile phone app of the tool. You can manage all the functions of the tools via using this app. It makes the managing function more vibrant and useful for the development of your business. Another very important facility of the tool is that it is directly connected with the Google app. Cons There are wide ranges of efficient features that are strictly concerned with professional edition. This complexity refers to the pure professional functioning of the tools. Review Source jD joseph D. accountant Accounting Used the software for: 6-12 months ### "Streamlined Customer Relationship Management for Modern Businesses" March 14, 2024 4.0 robust and comprehensive solution for managing customer relationships Pros the flexibility, comprehensive features Cons individual business requirements ,technical expertise Reason for choosing Zoho CRM for the the flexibility , and its very good for my business Review Source KN Kyle N. Sales Manager Music Used the software for: 1-2 years ### "ZOHO CRM - A Wonderful Tool for a Sales Force of Any Size" April 28, 2022 4.0 Great experience. Easy to use. Easy to reach out to multiple prospects via email campaigns, etc. Pros It is easy to use and intuitive. The main features that are desired in a CRM are present and strong. Cons There are times when working with multiple prospects at the same time (such as in an email campaign) can be "undone" by needing to go into a specific prospect's profile (such as when it is unclear as to whether or not that prospect should be included in the campaign). Going into that individual profile requires that all of the previously selected prospects need to be selected again - from the beginning. Review Source VR Verified Reviewer Legal Negotiator Telecommunications Used the software for: 1-2 years ### "Infinite uses within a company for optimizations sake" April 2, 2021 5.0 We had a really sloppy management regarding sales and work tracking, so with Zoho CRM we organized all the company's sectors oriented to sales, and now after a brief adapting period, we are way more suited to compete with others. Pros It can power up your client data base for easy managment Easy to make reports Customizable Really smooth interface You can track others work and be tracked without a meeting required Cons If I had to point out, I'd say it has a somewhat steep learning curve, and implementation in my case was hard because we had some elder employees, however, it was totally worth it, it helped a lot in the long run and now it helps a lot with sales and management. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Trello isn't bad at all, but it lacked the depth for the work we needed, especially regarding client data management. Review Source LL Lydia L. Blow Mold Operator Plastics Used the software for: 2+ years ### "Remodeling customer services with Zoho CRM. Best for personalized support. " November 1, 2023 5.0 The decision to bring Zoho CRM into our organization was the best decision that was made and the results we have seen are perfect prove to this. It has helped us to revolutionalize our customer services delivery making it easy for our customers to reach out and get the support they need in lesser time. With Zoho CRM we have been able to build life long relationships with our customers who our the future and the present of our business. Pros Zoho CRM always guarantee a perfect link up with customers helping us achieve a life long relationships with our customers. It allows us to have access to more formidable analytical and reporting tools which in turn gives us valuable insights on how we are offering support services to the customers. Zoho CRM allows us to offer our customers with support services through multiple channels like live chatting, social media, emailing including self support services making it easy for them to reach out for assistance. Cons Zoho CRM quality and easy to use functions allows us to have the easiest time when solving our customer engagement needs. Review Source Elson P. Digital Marketing Information Technology and Services Used the software for: Less than 6 months ### "It is a time-saving and user-friendly Zoho CRM platform. I've never seen such great marketing" September 22, 2022 5.0 I enjoy how simple it is to customise Zoho CRM for my company. Making little adjustments to the user interface doesn't need a lot of coding or development experience, which is something I really like. I was able to manage my CRM, forms, projects, meetings, reports, flows, campaigns, etc. thanks to Zoho CRM. Additionally, we use it to design out customer journeys, analyse sales monitoring, and manage my salespeople. In addition, Zoho made it incredibly easy for me to set up email campaigns to reach a larger audience by providing regular follow-up alerts and creating separate tabs with reports for each email I sent. Pros My need for manual work has decreased thanks to the tool. There is a remedy for any marketing requirements. Customizable CRM, campaigns, and email automation are among the capabilities. I've been working on the above projects for more than a year.  1. A single solution for all of my marketing needs, the Zoho CRM Tool features easy configuration.  2. I've tried a lot of different programmes, but Zoho Campaigns provides fantastic custom templates and scheduling possibilities, which made my daily tasks quite simple.  3. I enjoy the drag and drop capability in the custom form builder of Zoho Forms, which is really simple to integrate with website forms. Cons Some of the plugins are not entirely functioning when they are integrated with other third-party programmes. Additionally, using active connections to conduct customised SQL queries for databases is not allowed. For some Apps, including maybe social media apps like Hootsuite, Zoho needs to be able to integrate more easily. You might wish to monitor the success of your social media posts as a marketing team. Review Source Nick W. Director Business Supplies and Equipment Used the software for: 1-2 years ### "Zoho CRM is the best software for managing your sales, marketing, and customer support activities." December 10, 2023 4.0 Pros \- Affordable pricing options - Customizable interface and workflows - Integration with other Zoho apps and third-party tools - Comprehensive features for sales, marketing, and customer support - Mobile app for on-the-go access Cons \- Limited customization options for certain features - Occasional glitches and slow loading times Reason for choosing Zoho CRM so far I considered Zoho CRM to be a comprehensive and affordable CRM solution for small to medium-sized businesses such as mine. Review Source Syed Aamir A. IT Consultant Information Technology and Services Used the software for: 2+ years ### "Awesome CRM Management Sofware" August 25, 2021 5.0 Perfect CRM made ever. Pros Awesome CRM management features in software. Cons Noting found yet, but improvements always needed. Review Source EN Elvis N. Registry Officer Capital Markets Used the software for: 2+ years ### "The value of customers lies in a good CRM platform, Zoho CRM." November 9, 2023 5.0 We understand that our business runs in the heart of customers and without them, we have no business and thats why, we use Zoho CRM to interact and engage our customers in a more effective and friendly way. This helps us build trust and very healthy relationship with them which is a great plus for our success. Pros Everyone in the organization including our customers are acknowledging how much we have grown on issues customers interactions and services delivery since Zoho CRM was made a part of our working infrastructure. It allows us to offer our customers with very efficient ways to reach out to us including use of meetings and live chats. With Zoho CRM, we have access to customer interaction reports which shed light on whether a customer issues has been resolved and if not, follow ups should be done. Cons Zoho CRM is a cost effective CRM product and more to just having pocket-friendly pricing plans, it is also very effective and we have never encountered any major issues. Review Source John K. Human Resources Recruiter Computer Software Used the software for: 2+ years ### "Zoho CRM is unquestionable software for sales and marketing products." November 14, 2019 5.0 Zoho CRM is most efficient software for our social media emails and sales and marketing. I also mostly highly use this software for our organizations with our highly professional team members for tracking the sales and marketing automation. This software provides the great customer support to our clients, So I recommended this software for people due to its high quality working. Pros The most beneficial thing about the Zoho CRM software is that we can easily use this software in the whole organization for many categories like sales, marketing automation, mails and websites in a proper manner. This software allow us to store all kinds of information about the customer services and marketing activities at anywhere in the world. Most of the users use this efficient software for enhanced our working about the sales and marketing automation in a more reliable way. This software is very well about the operations of sales and purchase of the companies. Cons Behind the biggest disadvantage of Zoho CRM, this software has many difficulty such as its slow working during sending the social media emails with others. For the beginners, cannot easily purchase this software because it is not reliable for tracking the large numbers of sales and marketing products. This software does not create the huge information about the customer projects. It is not very intuitive for us to secure the all of our marketing automation. Review Source RS Richard S. CMO Leisure, Travel & Tourism Used the software for: 2+ years ### "Spend your money elsewhere" January 30, 2021 2.0 It is a disaster. Spend the money to get a better CRM that actually works, like SalesForce. Yeah it costs a lot and it also works which saves you money from lost productivity. Pros it is better than nothing and it's not as expensive as Salesforce Cons Everything is compartmentalized and the link with Zapier often breaks and the individual modules mean that you need to duplicate email templates across modules instead of making one... Also a Lead does not automatically or easily move to the customer module when they become a customer. When downloading a "report" of users to use in an email campaign, I have to download separate sections rather than download the whole list saving valuable time. That is the tip of the iceberg. The overseas customer support are not very helpful and often have given me the run around talking in circles and I need to explain an issue multiple times. For example they told my the reason an email campaign wasn't wasn't working because I was using an email link for the unsubscribe and then later said I was using 2 footers. Total nonsense. I waisted 2 hours on chat and then on the phone with these people. Reason for choosing Zoho CRM It happened before I joined the company. Review Source Joel B. Administrative Secretary Consumer Services Used the software for: 2+ years ### "What can Zoho CRM do for your business?" March 10, 2023 5.0 Our customer operations are streamlined and highly efficient, all thanks to Zoho CRM Pros I love that Zoho CRM is allows me to create workflows and layouts that align with our business logic. Cons I think the pricing can be done a little bit better especially with the advanced features. Since they are important, features like sales forecasting is needed in all of the plans, so they should be included Alternatives considered [Solve CRM](https://www.capterra.com/p/41409/Solve360/)[Maximizer CRM](https://www.capterra.com/p/154610/Maximizer-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source VR Verified Reviewer Advertisement manager Marketing and Advertising Used the software for: 1-2 years ### "Zoho CRM is best for small businesss and startups" October 6, 2023 5.0 Pros it has a very easy and good dashboard, which makes it easy for my team to work on it with efficiency. also, it is secure and reliable as the servers are always up. Cons It is expensive as compared to the competitor, also its customer support is slow. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM its reliability and presence in the market. Also it's an easy dashboard and features. Review Source EF Esraa F. Freelancer seller Apparel & Fashion Used the software for: 6-12 months ### "Great app " July 21, 2023 4.0 The app provided you the tools and the features that help your business to be successful and its also help you to collect more data from clients to improve the work. Pros It has a great tools that helps you to grow your business Cons Gpt chat , social media monitoring, crm .. all is excellent. Reason for choosing Zoho CRM Because I found all my needs in it Review Source CH Chris H. Managing Director Environmental Services Used the software for: 1-2 years ### "Perfect for a Small business or Start Ups and it will grow with your company." March 22, 2023 5.0 The experience we had with this product was very good and less stressful than normally comes with a new CRM. Pros This is really easy to use and set up, the customer support is really good and quick, good value for your money, Cons I would say that there are not any Cons with this product that I can think of. Review Source Skye K. CEO Management Consulting Used the software for: 2+ years ### "Highly Customisable CRM for Business" October 20, 2020 5.0 Overall we love Zoho CRM, its ability to push data to Zoho Analytics for excellent reporting has made a real difference in our business. The customisable fields and ability to set tasks, pass data outside of Zoho gives us the flexibility we need to grow our business. Pros The ability to customise the CRM makes it flexible and the fact it integrates with the rest of the Zoho One family matters. We get to pass data back and forth and even outside of Zoho thanks to the Zapier integration. Cons Sometimes integrating CRM with other apps requires a developer rather than Zapier style point and click integrations. That can add expense and complexity. Alternatives considered [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing Zoho CRM The Zoho One suite and its 40+ apps with integrations between them all makes Zoho the obvious choice. Review Source WH Wael H. Director of Sales Information Technology and Services Used the software for: 2+ years ### "Inexpensive CRM will eventually turn into a contacts library " November 27, 2020 3.0 Sad to say that I had a terrible experience with this CRM, I also released the difference when I started using other CRM products. Pros The inexpensive cost of the product. The integration with ERP and other systems is easy. The support of the product are good and they answer on an acceptable timely-manner. It has a simple mobile app that also works well to update contacts and notes. Cons The reporting capabilities are very basis and not helpful. The layouts are difficult to understand and not user-friendly. The role of customer success is missing from Zoho. It works as a contacts library rather than CRM tool. Alternatives considered [ERPNext](https://www.capterra.com/p/164441/ERPNext/) Reason for choosing Zoho CRM Cost wise and based on some online reviews. (we have not really spent much time on considering the product as we were running out of time) Review Source AG Anne G. CEO Leisure, Travel & Tourism Used the software for: 6-12 months ### "Très peu intuitif, interface pas du tout user-friendly" March 11, 2024 2.0 Achat inutile et beaucoup de temps perdu à essayer d'adapter l'interface zoho a notre activité, après des semaines de temps et d'argent perdu à essayer de configurer le CRM nous recherchons d'autres solutions. Le suivi client a été catastrophique depuis l'achat. le logiciel est si compliqué à utiliser que même une développeur professionnel spécialiste de zoho ne aprvient pas à configurer notre palteforme suffisament pour que l'on puisse l'utiliser efficacement au quotidien Pros le prix est correct face à d'autres CRM, on comprend pourquoi en commençant à le configurer Cons Cette interface est extrêmement peu intuituive, cela fait des semaines que nous travaillons avec un développeur spécialisé pour adapter zoho CRM à notre activité, et nous découvrons chaque jour de nouveaux problèpmes qui rendent impossible l'utilisation de ce CRM au quotidien pour notre entreprise. l'interface est triste et moche, elle a beaucoup trop d'informations inutiles. Même en faisant le tri dans toutes ces données inutiles on a toujours l'impression d'utiliser un logiciel qui a 15 ans de retard tellement le design est basique et peu "user friendly" Alternatives considered [Sellsy](https://www.capterra.com/p/133104/Sellsy/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM le prix et les fonctionnalités supposément beaucoup plus développées (mais très très difficiles à configurer malheureusement) Review Source SE Soumaya E. Communication executive Marketing and Advertising Used the software for: Less than 6 months ### "Zoho is a life saver for my business " September 23, 2023 5.0 Overall I am very satisfied with this tool and its functionality, the contribution of which has been very beneficial to us, it is the investment that I have never regretted Pros I really appreciate the flexibility of this tool, since we integrate it, since we integrated it we know more and more about our target, we have access to several pieces of information thanks to the different possible cross-references, this tool has given us a lot of support for our targeting and segmentation strategy , I highly recommend it to any company for 360 degree management of their prospects Cons There is no thing I don't like in Zoho CRM, but I would like to integrate more social media like Tiktok for example Review Source MD Masoom R. Sr Executive Sales and Research Information Technology and Services Used the software for: 2+ years ### "One of the best CRM... Love this amazing tool" May 30, 2019 4.0 Overall I love this CRM. I am using it daily and my work is incomplete without it. I use it for campaign management, sending important emails to customers. Managing all data and information in one place. The most important thing is Zoho CRM's dashboard and reports which are amazing and easy to understand. Pros I am using Zoho XRM for more than 3 years and found it a really amazing platform for customer relationship management. I like their simple yet effective user interface the most. I can use it very easily. Zoho CRM helps us to manage our all databases and related information at one place with amazing security. Overall I can say that this is an amazing CRM. Cons There is one thing that I want to highlight about this CRM that I dislike about it which is Zoho CRM is a little bit expensive compared to others but on the other hand, I can say that it is worth to spend on it. Alternatives considered [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing Zoho CRM We choose Zoho CRM over SugarCRM because of their strong customer focus nature which is the most important thing that we always keep in mind and on the other hand, there is a lot of amazing features that Zoho CRM is providing and in SugarCRM, these features are missing. Review Source OAR Oscar Antonio R. Especialista de Informes Oficiales, Vicepresidencia de Contraloría Used the software for: 2+ years ### "Very good and excellent CRM, Complete, dynamic and accessible, easy to use and available on the web" June 28, 2018 4.0 t is a very useful software for the operations of purchase and sales of the company, all operations can be managed quickly and this allows us to obtain income faster than the result of these operations, the accounts of our suppliers are constantly monitored by their action in real time with only an Internet connection and over time, all operations performed, as well as doing business. in general it is a very useful tool. Pros Good Zoho CRM, is a very useful tool to manage the relationship with customers, helps us to inspect the commercial work with customers, provides us the option of making reports which allows us to streamline the process of buying and selling with our suppliers, On the other hand, another fundamental and important aspect of Zoho CRM is that it is economical and thanks to its easy handling of the platform it helps us to increase our turnover and revenues to the company. In general, it is a very robust software when it comes to monitoring purchases and sales and something very significant is that it allows us to interact and link with social networks such as Twitter and Facebook. This is important since nowadays all companies have these platforms. social networks, additional account also with a mobile application that allows us to be connected to our operations outside the office. Cons What can be said about this application is that it should improve a bit in data security, since I work in the banking sector and because confidential data can be vulnerable because it is a software that is in the cloud. Also to be in line with the application, if you do not have an Internet connection you can not enter, but the minor details are this kind of problems. I would like to find a solution with which you can work online, but somehow maintain the data locally. Review Source VR Verified Reviewer Internet Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "Heavy Lifting CRM" February 3, 2022 3.0 Overall, Zoho is a good program, once properly set up. There are many bells and whistles that I do not use in the CRM, but they are there if I determine I need them. Overall, the setup was more painful than I had planned and we paid an outside agency to help with the setup. Pros I like the ease of creating custom fields to contain my client's most important information. Having this information at my fingers is imperative. I like the easy email template setup, which allows me to use the template with many customers. Cons I don't like how there is no "auto save" for fields in the CRM. If I accidentally delete text, it is gone after saving and there is no way to get it back. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Reason for choosing Zoho CRM We felt Zoho was a bit cheaper and fit our company's needs better. Review Source EL Eddy L. Supervisor Financial Services Used the software for: 6-12 months ### "One of the top CRM solutions" September 22, 2023 4.0 100% Satisfied with the product, support, updates, and price. Pros The value for money is excellent compared to other tools in the sector. Also, the capability to create custom functions and integrate with proprietary and non-proprietary solutions is very useful.The user interface is very intuitive and clear. The customization process is very simple, most modules do not require customization because the preset data responds to general needs.Also, you can create a custom module to capture specific data, this can be related to the base modules, making all your data linkable. Cons Documentation can be outdated, but customer support has a lot of knowledge. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Price and features Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Simplify operations and adopt new personnel without needing existing training Review Source VR Verified Reviewer SEO Executive Marketing and Advertising Used the software for: 6-12 months ### "Best Sales CRM Software " September 6, 2022 5.0 Pros This software provides the many features like email management, leads management, customers data management. We can manage all these things easily in one place. We can keep customers information up to date. With help of this information we can improve the customer relation also. Cons As of now nothing to dislike about this software as I’m doing my task easily with the help of Zoho CRM Review Source RK Ravi K. Business Manager Information Technology and Services Used the software for: Less than 6 months ### "An effective and economical CRM with great value addition to any organization" September 14, 2022 5.0 Pros We have been associated with Zoho and their purchase process itself was very easy. We have integrated with our lead gen tool at a single click. Reports and Dashboards were realtime, especially team felt it very useful in managing their daily activities. As business manager, it was easy to visualize the pipeline forecast and plans accordingly. Cons There are no much negatives except the data usage offered in the plans. Its quite good but still this can be improved. Alternatives considered [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source Talk to a Capterra advisor for free and get results within 15 minutes.