# Page 22 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 22 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 22 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 526-550 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Trilok Kumar J. Head-Finance Textiles Used the software for: 1-2 years ### "Zoho- A Powerful ERP to Transform your Business" December 11, 2023 5.0 Good Overall Performance, User-Friendly Pros Affordable, User Friendly,Customization Cons Advance Reporting, Performance Issue Alternatives considered [Horizon](https://www.capterra.com/p/29052/HORIZON/) Reason for choosing Zoho CRM user's friendly and data integration Switched from [TallyPrime](https://www.capterra.com/p/127762/Tally-ERP-9/) Process Transformation& data integration Review Source aS ahtesham S. designer Computer Games Used the software for: Less than 6 months ### "Zoho Affordable Excellence in Business Software Solutions" November 22, 2023 5.0 At my digital marketing firm, we've been utilising Zoho CRM for lead management and sales process optimisation for a few months now. The degree of customisation offered was one thing that caught my attention straight immediately. With the help of custom fields, we were able to modify the CRM to meet our unique requirements and smoothly incorporate lead sources into our sales funnel. It did take some time at first to become used to Zoho CRM. Nonetheless, the learning curve wasn't as high as expected, particularly with the lessons and guidance that were readily available. The capacity to automate workflows was a game-changer once we figured it out. Our follow-up procedure was much accelerated when we put up automatic answers for new leads. The integration with other Zoho applications,like Zoho Books and Campaigns, was really practical. We could easily synchronise data, avoiding manual entry time and guaranteeing platform consistency. But there were times when we need further assistance. Although the knowledge base answered most of our questions, we encountered a little problem involving a technical issue that needed to be fixed right away. It was a little disappointing because getting in touch with customer service took longer than anticipated during a pressing moment. Still, the mobile app saved my life when travelling and attending client meetings. We were able to stay informed even while we weren't in the office as it gave us instant access to customer data and lead updates. Pros Analytics and Reporting: These technologies offer insightful data on customer behaviour, sales success, and other important indicators. Making judgements based on data is aided by these insights. Cons Although customization is a benefit, individuals without technical knowledge may find it difficult to utilise. Advanced customisation configuration may need for technical staff support or a certain level of coding expertise. Review Source RD Rich D. President Health, Wellness and Fitness Used the software for: 2+ years ### "One of the simplest CRM to setup and use" July 23, 2023 5.0 Been able to automate and keep pretty much all data in Zoho and computerized the process in our small labs. Pros Zoho is a very simple system to understand, use, and set up.Zoho is user-friendly and has very good customer support.Customer service even helps you write some sample code to get you along the way. Cons For a small organization operating in a third-world country in a not-so-lucrative business, the yearly fee, even though it is low is still not affordable.wish there was an option for organizations like us. Reason for choosing Zoho CRM Ease of use and the trial edition got me started. Review Source RM Ronald M. Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "ZOHO - a top notch software suite for serious businesses with productivity in mind" January 31, 2021 5.0 So far it has been excellent - ZOHO is my software of choice if I am looking for any productivity software. I use Zoho for Accounts, Inventory, Form Building, Zoho Sheet, Website, CRM, and Project Management Pros Usability and consistencies across the ZOHO platforms and programs Cons Inflexibility on some customer requests for some functionality e.g charge interest on overdue accounts, allow customers to pay more than their invoice amount, & keep credit on the customer account Alternatives considered [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Reason for choosing Zoho CRM Costs, Flexibility, and Usability & Universality Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Costs, Flexibility, and Usability Review Source VR Verified Reviewer IT helpdesk Computer Software Used the software for: 1-2 years ### "An IT helpdesk review about Zoho crm " October 31, 2022 4.0 In general, it is easy for me to judge it when I have used it for two years ina row , and I can assure that it is one of the best CRMs suggested for a small or large company Pros Accelerates the process of finding the customer and easening the operation of finding previous operations and proposed solutions Cons notification alerts and communication pipes Switched from [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/) The possibility of creating a relationship with the customer, as he sees the stages of finding a solution to his request or problem Review Source Faisal Faruque R. Digital marketing Analyst Computer & Network Security Used the software for: 2+ years ### "Dealing With Clients Is Easier Than Ever With Zoho CRM" March 24, 2022 5.0 Although I run a small marketing agency, I have to deal with a lot of clients. Initially used to manage all my clients manually and I didn't believe in any kind of CRM software. Later I started using Zoho CRM and never looked back. It has directly helped me to increase the overall yearly revenue of my company. Also, now I don't need to move from one tool to another just for doing simple tasks and my team can concentrate more on actual work. Pros Zoho has different software for different purposes. But I must say that their CRM software is the best and it provides the best value to the users. I like the fact that you don't even have to pay if you don't need advanced features. In fact, I started with the free version and then upgraded to the premium package just because this software is excellent. Apart from being a great CRM tool, it can handle your email marketing and automation tasks. There are a lot of integrated modules that help me connect this with third-party popular services. Overall, I think nobody will regret purchasing this tool for their company. Cons This tool is loaded with adequate features. One of them is the ZIA voice assistant which is not yet good enough. So, I think if the developers can improve this feature, Zoho CRM will be unbeatable. Review Source VR Verified Reviewer Chief Financial Officer Automotive Used the software for: 2+ years ### "Positive results in the sales department and full." March 14, 2021 4.0 Leaving aside the faulty customer service and the initial account setup that may take a little longer than expected, Zoho CRM is a very good product, its operation is smooth and its integration with other brand software makes it. adaptable to any organization, especially in the sales department. Pros Its main advantage is its integration with other software such as Zoho Project Management and Zoho email, which gives it versatility to be used in different departments. However, its main use is in the sales department in which it has generated a very positive impact thanks to the fact that it is an easy product to customize and use, and in this way allows us to satisfactorily monitor our sales flows. Cons The response time in the customer service that Zoho presents is very long which makes it difficult to solve problems that may arise through the use of the software, therefore sometimes it is necessary to seek technical help outside of Zoho to solve specific problems that may arise. otherwise they would take a long time to resolve. Review Source VR Verified Reviewer Online ESL Teacher and Blogger Education Management Used the software for: 6-12 months ### "My Favorite Email Service" August 6, 2020 5.0 If you are just starting out with a business or company and you want to make your business sound more professional, you really need Zoho. I had a great experience,even signing up with multiple email addresses. Now I just have the one email address and have a professional email completely for free. However if you want to have more flexibility, you may need to consider the paid plan. There are really not many cons when it comes to Zoho. Pros This is a free or very cheap email service depending on the plan you choose. I like this because my business is just starting out and I want to save as much as possible. Zoho is a great resource because it has all the functions I need. It integrates with my website, sends and receives emails and is fairly easy to use. It also comes with a calendar and a place to store notes and bookmarks. Cons I am on the free version, which means that I can only access it on my computer device. The paid plan is really inexpensive and something worth investing in if you want to answer emails in a more timely manner. It may take a bit of time to get used to the interface if you've never used it before or you are switching from another email service. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Gsuite was too expensive and actually increased their pricing last year. I wanted something more affordable for my very small business until it got off the ground. Zoho provided a free plan but came with a professional email service that I could use for my business needs. Review Source Aliz G. Program Manager Junior Computer Hardware Used the software for: 6-12 months ### "Much more than a sales app" September 30, 2019 5.0 Zoho CRM has prooved to be one of the most fascinating tools I've ever used and implemented, it's a very user friendly, highly efficient and incredibly easy to integrate tool. I saw Zoho CRM becoming the perfect tool for many different companies and it blew my mind. The whole tool makes data connectivity, organization, maintainance and traceability incredibly easy if well implemented and used. Pros I love the way it integrates so easily and smoothly with the rest of the Zoho apps and even other supplier apps. Another MAJOR feature of Zoho CRM is how extremely customizable it is, I was lucky to use it and also implement it into other companies and I became a fan of this tool because it adapts to so many different businesses and processes, from hospitals to water irrigation, finance and accounting to events organization, entertainment, sales, education... I saw Zoho CRM becoming the perfect tool for many different companies and it blew my mind. The whole tool makes data connectivity, organization, maintainance and traceability incredibly easy if well implemented and used. Cons Nothing, sorry, I got in love with this tool, the only thing I don't like is people not using it correctly sometimes and blaming Zoho when it "doesn't work", the tool is magnificent, and if well implemented it can boost your business and help you standardize your commercial processes, digitalize your commercial operation. Alternatives considered [ADVANZ101](https://www.capterra.com/p/159360/Sales-Force-Automation/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM For its features and the cost/value advantage over other tools. Review Source CF Cameron F. Owner Food & Beverages Used the software for: 2+ years ### "Keep track of your customers and their needs" October 20, 2023 4.0 We have been using Zoho crm for over 5 years and have had nothing positive experinces with the product and the product representative. Pros Zoho crm is easy to use and keep track of your customers needs and wants. Account manager turn over isn't a problem because the crm keeps track of all the notes that previous company reps have entered making the transition seemless. Cons The only issue we have had was with turning a prospective customer into an actual customer but this was easily solved by our Zoho rep. Review Source DR Derek R. Web Developer Graphic Design Used the software for: 1-2 years ### "A powerful tool for managing customer data" December 23, 2020 4.0 We're using Zoho CRM to manage customer data coming in from a variety of sources, including our website, ScheduleOnce, StealthSeminar and Zoho Campaigns. Not only are we tracking the interactions we've had with potential customers, but we're tracking client progress (with help from automated workflows in Zoho Campaigns) into and through a 12-week program we run. It has been invaluable to know where potential customers have "come from" and where current clients stand in their program progress. Between our website, Zoho CRM and Zoho Campaigns we have been able to automate a TON of processes. Pros Our ability to integrate Gravity Forms on our website with Zoho CRM has been huge for us. We can collect data from forms on our site and have that data go straight to the CRM. From the CRM, we can notify admins of actions needed, or send the customer data straight to Zoho Campaigns to begin them in automated workflows. We've also setup a collection of custom "views" so we can quickly see the status of different campaigns and track what customers need some additional attention. Cons Having not worked with anything else, I don't have anything to compare Zoho CRM to. We use a lot of custom fields for managing user data, and I remember having to upgrade (more than once) in order to unlock additional custom fields. I think the lower tiers limit you a bit too much (although I get it - if you need the ability to "do more" you hopefully have the audience, and therefore cash flow, to pay for the additional features). Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: 1-2 years ### "Looking for a CRM? Zoho CRM should be on your considerations shortlist" April 9, 2021 4.0 In terms of ease-of-use, we find Zoho CRM more intuitive than HubSpot CRM and its other major competitors. The UI is well designed, and managing custom fields is a breeze. While our team ultimately migrated to HubSpot CRM due to very specific needs of our business, every small business owner looking for a CRM should seriously consider Zoho CRM. It's a great value proposition and offers enough features for most. Pros Zoho CRM is intuitive to use, and has been iterated upon for over a decade to become an all-around top-tier CRM. As the first cloud CRM on the market, Zoho is still a solid option for any small business looking to ease their client management workflow. Zoho also offers marketing, sales, support, bookkeeping, and other tools that integrate with Zoho CRM, so any small business can fully manage their operations within this suite of tools in the cloud. Cons Zoho's CRM is not as flexible or as powerful as some competing CRM's, however this is offset by the inexpensive cost of a Zoho One subscription (enterprise-tier features for all Zoho suite of tools for a low per user price). One must consider whether affordability outweighs future extensibility when choosing their CRM. Not every Zoho tool integrates with Zoho CRM, as each Zoho tool has its own development team. We ran into a few issues because of this. However, support is readily available to hear your integration requests and pass them to developers, who in turn are friendly and frequently update the product to meet demands. Review Source VR Verified Reviewer Office Manager Medical Practice Used the software for: 2+ years ### "Pros and Cons of Zoho CRM" December 3, 2020 5.0 Pros Prospective clients were easily loaded into the respective team members Zoho account. Team members were able to track their contact and treatment suggestions for clients. Products and treatment options were easily loaded in Zoho allowing team members to make appropriate suggestions and speak intelligently about costs and product comparisons. Contact records were easy to maintain, and the calendar made follow up efficient. Management was able to oversee the progress of each team member and move records to another team member when required. Cons I can find no failings on the part of Zoho CRM. It is an excellent and efficient system. The only shortcomings were on the part of our team members. When they observed the success of other team members who followed the program, they quickly learned to adhere to the Zoho program. Review Source ES Emmanuel S. Project Engineer Commercial Real Estate Used the software for: Less than 6 months ### "Integrating and improving businesses using Zoho CRM" May 5, 2023 5.0 My company was able to apply Zoho CRM in various areas of the business, including payroll, invoices, workflow management, and many more. We have saved a substantial amount of time and money since we began using Zoho CRM. Overall, Zoho CRM has significantly boosted our organization's productivity. Pros Unlike other CRM software, Zoho offers a highly smooth and user-friendly website, as well as a simpler interface, making it much easier and better to navigate what is required. Cons Zoho's various packages appear to be rather costly when compared to the free trial. Furthermore, the options available in the free trial are significantly fewer. Perhaps it would be preferable if the full version was available on a trial basis for a limited time to allow us to fully experience the software. Switched from [DoorLoop](https://www.capterra.com/p/211768/DoorLoop/) Faced problems with invoicing Review Source AE A E. CEO Information Technology and Services Used the software for: 6-12 months ### "Really good CRM, can hold its ground compared to Hubspot and Salesforce" December 7, 2023 5.0 Really really good software that can be configured without needing 3 developers and a year long project. Pros Customizable as heck and the automations work so freaking good. Cons Sometimes there are weird limitations. Like the image upload field limitations or using variables everywhere when using automations. The Kanban View needs a revamp. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Review Source Moses W. Clinical Nurse Specialist Hospital & Health Care Used the software for: 2+ years ### "Keeping good relationships with patients thanks to Zoho CRM." April 11, 2024 5.0 Our experience with Zoho CRM has been an awe-inspiring masterpiece. It has taken us only Zoho CRM to better our patient relationships and improve on our patients records management. Pros Zoho CRM interface is so user-friendly and undemanding and we are very comfortable using it. It has great security which allows to secure all our patients records. Its seamless integration with the products we use to record patient details makes it migrate and consolidate all patient records under one place. Cons So far, nothing about Zoho CRM has been amiss. Review Source VR Verified Reviewer CRO Automotive Used the software for: 6-12 months ### "Good one for starters" November 30, 2022 4.0 In general, a good piece of software with the bundle around it, but a bit outdated (UI/UX) for me. I am happy to pay a bit more for nicer products like Pipedrive or Hubspot Pros In general, the ZOHO suite has an amazing library of features and products to help you run the business. In my case it was great at the very beginning and used it when the company was small. I simply don't like the non-modern UI/UX - somehow is not so easy to understand/use? I have a feeling that usability was the main thing why we left it. I know some companies using the ZOHO product on the enterprise level, because it's highly costumisation possibilities and really good pricing. For PROs: Pricing, features, great bundle of products around the CRM to run a business, highly custom Cons Usability (UI/UX) - could be more modern in compare to competitors - a bit outdated. Not easy to use or customise for the first time - need some time to understand it. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Cheaper Review Source LAC Luis Alejandro C. Encargado Consumer Goods Used the software for: Less than 6 months ### "Optimiza tus relaciones con Zoho CRM " October 22, 2023 5.0 Empecé importando datos de clientes y utilizando la plataforma para gestionar contactos. Pros Entre las cosas que mas me ha gustado de zoho crm que ofrece una alta capacidad de personalización para adaptarse a las necesidades del negocio. Cons La plataforma es un tanto complicada para algunos usuarios Review Source Kassi Michel Aoudjon E. Freelance Manager Consumer Services Used the software for: 2+ years ### "Zoho CRM : The best software for clients management" May 5, 2023 5.0 With Zoho CRM software, we handled customer complaints quickly. They expressed their satisfaction and brought clients to buy our products. Pros It gives more details about the clients and it's very easy to use. Cons The speed of Zoho CRM software must be improved because it sometimes open slowly. Review Source Chris A. SMM Computer & Network Security Used the software for: 2+ years ### "Good for the price" March 25, 2022 4.0 For the price and as a starter CRM, Zoho works well. Most companies will outgrow it though. Pros For the price, it captures the bulk of the touches we have between potentials and customers. Cons The automation functionality is a bit limited and not as fleshed out other programs. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Price Review Source VR Verified Reviewer Business Intelligence Analyst Financial Services Used the software for: 2+ years ### "One of the best CRM in the market" December 26, 2021 4.0 Pros Zoho CRM is best of number of features it offers. Zoho has its own eco system with number of plugins and integrations with almost every other zoho tool with ZOHO CRM as a central software. Cons The Software UI could be little better. The only thing which I feel as a con is the limited UI branding opportunities. Review Source Andrew B. Owner Computer & Network Security Used the software for: 2+ years ### "Easy to yse" October 31, 2021 5.0 Pros I really likes the interface for the phone Cons It’s limited cababilities we’re my least favorite Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM It was cheaper Switched from [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Price Review Source Dheeraj U. Business Development Manager Staffing and Recruiting Used the software for: 2+ years ### "Budget Friendly Business Suite" November 5, 2022 4.0 It helps to create apps within budget. It is feature-rich and has everything a company requires like an asset inventory, ticketing tool, and knowledge base. Pros It is customizable as per the need and easy to implement. It is affordable as compared to others. Reports and statistics are good, and it is very helpful to store IT-related issues and share them within the team. Cons Sometimes, it takes time to reach mail automation alerts to the users. It is complex to automate certain processes based on customizations. Only the super admin can do the modifications that we want. Review Source Dina Mahery Ismael R. Responsable Investment Management Used the software for: 6-12 months ### "ZOHO CRM, le meilleur " October 10, 2023 4.0 Pros ZOHO CRM, est un outil en ligne qui permet de gérer à canaux multiples et plus encore pipeline pour conclure la vente plus facilement qui combine les fonctionnalités commerciales et marketing pour la productivité de la vente possible . Cons Mon utilisation, ZOHO CRM, est idéal à l'automatisation des forces de vente pour augmenter la productivité et aussi l'amélioration dans la gestion de revenue, mais pas souvent il y a un petit bug sur l'interface c'est-à-dire les ponts avec Freshsales ne sont limpides .En revanche , pendant que vous êtes en déplacement le l'application ZOHO CRM vous aide à gérer vos clients à distance . Review Source DB David B. Marketing Director Computer Software Used the software for: 2+ years ### "Best value CRM! " March 24, 2021 5.0 I recommend Zoho to anybody! It's the best overall CRM for the price. Pros After havint used Pipedrive as a CRM, I can tell that Zoho is much more powerful and easy to work with. I like the workflows, the search filters, the connection with all the other softwares and also that it connects with almost any third party softwares. The reporting module, especially if you add the Analytics feature is really great to work with. Cons I would like the activity module to be enhanced with color codes (red if it's late, yellow if it's due today and green if it's up-to-date. They kind of have this color coded system in the opportunity module, you can actually see if a deal is late or not with the follow up, but not in the activity module. It would be nice also to add red color to deals that haven't been touched for XX many days. (Rotten deals) Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Zoho CRM Best value! Easy to use! Great support! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.