# Page 23 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 23 - Is Zoho CRM the right CRM solution for you? Explore 6978 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6978) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 23 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 551-575 of 6978 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Santanu C. Business Development Specialist Education Management Used the software for: 1-2 years ### "Zoho CRM- One of the best but still not the best" September 6, 2022 4.0 Pros 1-The product is super easy to use. 2-You can manage your leads very easily. 3-You can have customized dashboard giving you the best picture on where you stand regarding your sales, pending sales, invoice sent, number of calls and emails sent, how many leads are contacted and not contacted etc. 4-Very good for marketing and especially sending email campaigns. Cons 1- The chat bot. The chat feature or SalesIQ is very easy to use but if a real person is not available to chat with the customers specially during non working hours, the answers gets repetitive and generally the clients discontinue the chat. Review Source Cris N. Founder and Creative Director Apparel & Fashion Used the software for: 1-2 years ### "Zoho CRM Review " October 2, 2023 5.0 Pros Zoho CRM has an intuitive interface which is well laid and straightforward making it very user friendly. Setting up is as well pretty easy, I honestly did not require any help unlike other CRMs which I had to engage the customer care team. Integrates well with other applications. Zoho CRM is cost effective for all to afford be it small businesses or large and established businesses. Has a number of packages to choose from which also includes a fee version, has everything for everyone. If you want to manage leads and convert them to sales, then you need this profitable software. Cons I’ve had the best experience so far. My daily use has yielded positive results. I love Zoho CRM Review Source VR Verified Reviewer Associate Directo Higher Education Used the software for: 1-2 years ### "Reliable, Flexible CRM" October 19, 2020 4.0 Zoho's main strength is that it's great value for the money. It's a SaaS solution that offers a lot of functionality, and a number of different pricing tiers to meet the needs of your business. Pros Zoho CRM offers fantastic flexibility and features for small and medium-sized businesses. The ability to customize the system with third party integrations as needed is as good as any CRM on the market. Cons Workflow automation is only available at the professional tier. This is fine for larger organizations, but can put some financial strain on smaller companies, especially startups, who this CRM is generally targeting. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing Zoho CRM We chose Zoho for its flexibility. We had a number of legacy systems we needed to integrate, and Zoho seemed like the best bet. Review Source Nithin R. Operations Manager Financial Services Used the software for: 2+ years ### "CRM for all business needs" April 29, 2022 4.0 We have been using this from 5 years and there has been no tool that comes close to the expertise and sophistication that Zoho offers with the Desk crm Pros The CRM is the best part and is easily managed by anyone. Do not need a technical expertise to learn and understand the software. We have been using this for ticket management and email support of the organisation Cons The pricing is slabbed and each slab has a huge different. There is no feature unless you take an enterprise plan. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Review Source AMIT R. Business Development manager Automotive Used the software for: 1-2 years ### "Best CRM in world" March 7, 2021 5.0 I Have good experience with Zoho CRM . Have a single platform for every requirement of company. It quite better than others CRM which is previously used by my company. Pros Zoho CRM is quite good and easy setup and management of company goal to finding leads. It's good crm in world for various tasks for single platform. Cons Nothing to improve on this . It's quite good and pre-build template may improve his features with 5X. Alternatives considered [Zoho Social](https://www.capterra.com/p/159351/Zoho-Social/)[Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/) Reason for choosing Zoho CRM These combination of alternative product is better to company performance in each and every ways. Review Source Divaldo C. CEO Consumer Services Used the software for: 6-12 months ### "One of the best CRM" October 21, 2023 5.0 Pros ZOHO has a multitude of solutions that integrate perfectly with Zoho CRM, which I consider to be one of the main points. Cons In terms of customization, it is a little difficult as the tool has some limitations. I also consider it very robust, which makes it necessary to dedicate some time to get the most out of it. Due to the fact that there are several applications and you have to pay more for one, I consider the price to be a bit high. They could create a product with several tools and at a more affordable price. Review Source ND Nuri D. Project Manager Real Estate Used the software for: 1-2 years ### "Very Useful and Customizable " May 12, 2022 5.0 Overall it has been great. Some of their chat support staff are very helpful and knowledgeable and this is possibly the most effective way to get assistance. Sometimes issues are easier to sorted out via a phone call, which is impossible to do. Call backs are offered however they can be quite inconvenient especially when you have made the time to call someone now, it means you have the time now, not later. Email correspondence also can take days to get things sorted out. Pros Love that most of it is customizable and that we were able to set it up 90% of how we wanted. Pretty easy to use and to manage. Cons Some very key features (at least for our use case) are not customizable. They are small but very important to our business and make the difference between whether we remember the right info of the person we are speaking to or not. Reason for choosing Zoho CRM Customization, compatibility with other softwares we are using and price. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) We needed more features and a customizable platform at a reasonable price. Review Source Cesar C. Docente asociado Education Management Used the software for: 1-2 years ### " ZOHO CRM an ideal tool to maximize deals in lines of your organization" December 20, 2018 5.0 The good thing about the system is that with its messaging and calling services as well as its interaction in social networks, it has not allowed us to make more and better deals with our clients, generating a more productive relationship between them and us. Pros ZOHO CRM is a tool that allows you to monitor social networks and easily through their communication tools such as emails by sales flow, or the interactions of our services in social media raise the productivity of the company. also the system has integrated tools that provide a virtual environment to manage from the control panel the interaction with my clients and to close more productive deals and on the other hand the ability to generate statistical data that allow me to make the most appropriate decisions in the company. Cons Regarding the interaction with the Google Ads, the vision with respect to the investment in advertising that is invested is somewhat complicated to manage from the software and at the time of programming the supervision of the expense it is based on if the campaign works is somewhat I print the indicators that the program shows. On the other hand in terms of encrypted data security, audit records, IP restrictions and two-factor authentication, it is not easy to configure because it has protocols that are not simple for the management of any user. Review Source Ankit S. Business Development Manager Staffing and Recruiting Used the software for: 1-2 years ### "Reliable and powerful CRM for marketing and sales management with organized features" September 3, 2022 3.0 Pros Using this platform, it is pretty easy to maintain the follow-up of the email and campaigns. Also, the call scheduling with the team and clients are easy to collaborate with. The tasks and daily routine work can be managed with the internal teams using the dashboard and notes can also be sent. Managing the previous leads and new leads is much easier using this tool. Cons Customer support needs to be more responsive and try to provide the resolution in a specific frame of time. Also, this platform needs to be more budget-friendly for small enterprises. Review Source VR Verified Reviewer Owner, Digital Marketing Consultant Marketing and Advertising Used the software for: 6-12 months ### "Flexible CRM" July 26, 2019 4.0 Overall, I enjoy using Zoho CRM. It does everything I need it to do. I still rely on other tools to schedule emails and take meeting notes, but I still track everything back to the trusty CRM. Also, their support is very sincere and helpful. They go above and beyond to ensure a problem gets fixed in a timely manner. Pros \- Very flexible and extensible. You can set up the CRM process to work just as you would like it to. - Integrates with Zoho's other tools seamlessly (Books, Sales IQ, Campaigns) - Has an excellent mobile app that can log calls and can take voice/text memos - Email tracking is built in! - Recurring tasks can be added for contacts, vendors, and opportunities Cons \- The UI is not great. There is too much wasted space on the screen at all times, no matter what page you are viewing. - The UI is slow. Every single action requires a new page load. - You cannot schedule emails - Incoming emails cannot be synced Alternatives considered [Insightly](https://www.capterra.com/p/130671/Insightly/)[Nutshell](https://www.capterra.com/p/144340/Nutshell/) Reason for choosing Zoho CRM The price point and flexibility of the software. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) I wanted to integrate with live chat. Also, Pipedrive does not separate leads from contacts and I needed to be able to do that. Review Source FM Fi M. Marketing exec Computer Software Used the software for: 6-12 months ### "Good software for the price, has its quirks" May 17, 2022 3.0 It definitely helps me in that I can easily check my calendar anytime, anywhere and communicate with my colleagues. My experience has been alright on the whole. Pros I like the holiday booking feature – it's nice that it shows you your available dates throughout the year giving you an idea of how to balance your leave from month to month. I also love Zoho cliq (the chat app), it's super easy, aesthetically pleasing and functional layout, very quick. Cons The calendar could be improved – there's a lot that you can't do with it. I'm dying to be able to see what my Overdue Tasks are without having to click into them – if I could see what they are on my calendar and just drag and drop them from one day onto the next, that'd save a lot of time. I'd also love if the calendar had more display options – I'd really like to see at least a morning/afternoon split in the day so I can try to structure my tasks a bit better, and I'd looove to be able to colour-code tasks so they appear in that colour on the calendar, it'd really help me to visualise what I've got going on from week to week. Review Source CR Claire R. Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Just Amazing" February 11, 2020 5.0 I cannot rate Zoho Crm/ Books enough. The whole crm system is easy to use, although it looks complicated at first it soon becomes easy to navigate. I can organise my whole business in a couple of clicks, it has literally saved be 4 hours of work per day. The price is cost effective and value for money. The customer service is outstanding. 98% of the time they can offer a solution to my problems, the other 2% it is possible to hire a freelancer to create a script that can work within the system. If you are considering moving to ZOHO my advise is do it, they are are the top of their profession. Pros The customer service is the best I have ever experience, they are friendly, very knowledgeable and super fast Cons Do not have a con they literally surpass my expectations every day . Switched from [Tourwriter](https://www.capterra.com/p/39473/TourWriter/) Tourwriter has the worst customer service I have ever experienced, it took their technical team 2 months or more to fix problems, if they could fix it. Most of the time they were unable too. Tourwriter has had a HUGE negative effect on my business, the software is not compatible with others and it is nearly impossible to find a freelancer to work on the system. Meaning you are forced to work with the tourwriter team that are slow and inadequate at what they do. Tourwriter is also ridiculously expensive, given the expense they really should be better but they did not care about my business and tried to increase their contract mid term, which they backed off after I contacted a lawyer. Tourwriter cannot seem to hold staff as there was a new customer service manager every year, I fortunately was with them 2 years. A decision I very much regret. Review Source CC Christopher C. Digital marketing and advertising Marketing and Advertising Used the software for: 1-2 years ### "Zoho app for email marketing " November 27, 2021 4.0 My experience at first when I started using it I thought it was going to be a little difficult, but to my surprise its has been easy and very simple. My experience has been great. Pros What I like most about zoho app how easy it was to import my email list, and how fast it was for me to set up my email marketing campaign. Cons When I first started using the zoho app i thought it was going to be a little difficult to use but as I started getting more into it, it was very simple. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Zoho is a little more simple to use then mailchimp Review Source SN Samuel N. Marketing Manager Broadcast Media Used the software for: 1-2 years ### "Achieving project goals and milestones in marketing " May 29, 2024 5.0 Its easy to use and as a marketer it helps me manage and automate marketing processes easily. Pros I like zoho cause it enables me to organize and manage projects efficiently through its customized features and user friendly interface. Its seamless integration with other application is also top notch and its pricing is very affordable. Cons Its customer support system is less efficient. Switched from [Octopus CRM](https://www.capterra.com/p/204641/Octopus-CRM/) It complex to use and very expensive compared to zoho crm Review Source VR Verified Reviewer Mechanical Engineer Construction Used the software for: 6-12 months ### "Ease to all the sales pressure!" March 22, 2024 4.0 I worked for over ten months at my previous employment, and even though we believed we had lost the clients who had agreed on a product, it was actually quite useful to get them back after they had some time to think things through. Even though it's not Sunday every day, this might be near enough. Pros Management of contacts via User Interface range of functions. Cons They could attempt to improve the interface's accessibility and usability. Review Source GMD Gerardo Manuel D. Ing.Telecomunicaciones Telecommunications Used the software for: 2+ years ### "Zoho CRM , Versátilidad.....!" October 5, 2020 5.0 Pros Es una herramienta que a nivel empresarial , resulta ser bastante atractiva por todas las prestaciones que brinda a nivel de organización y gestión de casos , historial de eventos , documentación , asignación de tareas , notificaciones , entre otros aspectos. Cons Me gustaría que la funcionalidad de notificaciones de nuevos eventos, se hiciera de tal manera que el usuario no la dejara pasar por alto. ¡Se observa frecuentemente que los usuarios finales que hacen uso de la herramienta, hacen caso omiso a las nuevas actualizaciones de eventos en las notificaciones por ser algo no tan puntual o llamativo y esto genera perdida en la transmisión de la información y continuidad en los procesos que se administran con dicha herramienta...! Review Source CV Carla V. Gerente Comercial y Operaciones Cosmetics Used the software for: Less than 6 months ### "customer relationship management is the present and future of consumer enterprises" June 28, 2022 5.0 From my point of view as Commercial Manager and Operations (also marketing), I needed a relatively easy tool for the necessary people to understand how to use it, but above all to understand that the results are now achieved by maintaining strategic relationships with customers Pros I was looking for something easy to manage and to give me the information in a way easy to analyze Cons I was looking for something easy to manage and to give me the information in a way easy to analyze Reason for choosing Zoho CRM I did not have any other alternative product, as indicated I had another supplier who did not understand my times Review Source Avash K. Developer and IT Specialist Information Technology and Services Used the software for: 6-12 months ### "Useful CRM that isn't very expensive." June 20, 2021 5.0 Other than the fact that customer service took 6 days to get back - everything is good with Zoho CRM. There are plenty of features, third party integration, etc. The User Interface is pretty good and delivers important information at first glance. I think Zoho CRM is perfect for small businesses and startups. Pros The best thing about Zoho CRM is that it can be used from any device connected to the internet - it's simple but very useful. The features like recording meetings, emails, bot chat, etc make Zoho a very useful CRM. I am from a country where USD has a value of around 120 so many CRMs are too expensive to try but Zoho isn't very expensive. I also like Zoho's Sandbox feature which allows me to test custom build modules with ease. I also like the feature named Zia. Zia analyses and suggests the best time to follow up with a customer which I think is really great. Zoho also has pretty good third party integrations available. While I found customizing Zoho confusing, once we get around it - it can be customized to fit the needs of every business. Cons In the beginning, Zoho was very confusing for me. I had to do many customizations to start which takes some time and is also confusing. However, once we get around it - we can customize it to fit the needs of every business. Also, once I had some problems with Zoho and I reached Zoho support. They did help me solve the problem but it took them 6 days to get back to me. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce has better features than Zoho but is also expensive than Zoho. As a small business, we choose Zoho to save money as Zoho has all features we need and we don't want to pay extra. Review Source JS Julián S. SEO Marketing and Advertising Used the software for: 1-2 years ### "Best CRM for large, medium and small companies" May 12, 2024 5.0 I work evaryday for manage contact, sell oportunities and command dayli task, Pros Its capable to connect with meny other 3r party aplications. Cons The interface in some apps can be improved Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM For teh number of others apps like xoho project, sales Iq and others that you can connect in one click. Review Source DS David S. Corporate Development Manager Construction Used the software for: 6-12 months ### "Zoho CRM" September 7, 2023 4.0 We are still in the process of setting it up. It is taking awhile to get all the functionality set up for our needs. Pros It is very robust with a lot of options. We are able to customize the modules within CRM to accommodate our business needs. We are also able to integrate it relatively easily with other software. Cons There could be better training from Zoho on what it can do and how to set it up. It seemed to be once you buy it, you are on your own to implement it. Alternatives considered [Procore](https://www.capterra.com/p/56250/Procore/) Reason for choosing Zoho CRM Zoho has more of a CRM than Procore. Switched from [GiddyUp](https://www.capterra.com/p/213337/GiddyUp/) We needed something more robust than Giddyup as we moved into larger-scale construction. Review Source VR Verified Reviewer Secretary Education Management Used the software for: 6-12 months ### "Zoho CRM" June 22, 2022 4.0 Zoho is a great software to solve your business problems, I recommend it to be more effective in your business. Pros Zoho is flexible CRM software, it is effective and easy to use. You can get leads using it and track your workflow. Cons overall Zoho is good but I will be grateful if Zoho team works more on the software speed to improve it. Review Source Ashish T. Co-founder & Chief Product Officer Legal Services Used the software for: 2+ years ### "Zoho CRM is Super! It helps to not to miss any business opportunity." March 21, 2021 5.0 It's amazing. It does not leave any prospect or business lead missing. Reminders are extremely helpful in followups. Campaign analytics are really awesome and gives the best analytics to identify the top leads. Pros Easy to the user and Intuitive User Interface Lot's of training and help materials available Many innovative features such as Interaction Management, Scoring and etc to make the job easy and efficient. Cons Nothing as such. Zoho is prompt in research and enhancement. But as a user one thing, I would love since there are continuous enhancements, Training/ Webinars could be helpful. Review Source Frederick U. Director Sports Used the software for: 2+ years ### "Zoho Oh No!" December 5, 2018 4.0 My Golf course sales and management company purchases Zoho Crm as our first and only primary crm for every sales person and manager in the company. The biggest issues is they never delivered on their promises. We had several internet based customer data collection points outside of our crm. We were promised Zoho would inergrate with apps to pull of the prospects contact info. It did not. The entire company had to manually enter all prospect info every time we received an outside digital lead. Not only did we become more of a data entry team than a sales force, people hating using it and it became what you would expect. Garbage in Garbage out. Pros zoho's crm has buckets and buckets of available information. it intergates well with outlook calendar and contacts. it is a very useful time management tool. Cons zoho's crm has buckets and buckets of available information. sometimes when it rains it pours. there was too much to manage or understand proficiently with out going to zoho school. who has time for that? and the support and training we were promised were surface like at best. This may have had more to do with our companies zoho rep, but as far as we were concerned that was our 'face of the franchise" and he was far from an MVP candidate Review Source Steve N. Owner Management Consulting Used the software for: 2+ years ### "My Zoho CRM personal experience" April 13, 2021 5.0 Excellent product that gets the job done great. Pros Rate of adoption and ease of implementation especially with off-site users. Cons The email integration with Zoho mail over third party systems (Microsoft Exchange and Google Gmail). Alternatives considered [Quickbase](https://www.capterra.com/p/157262/QuickBase/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Zoho CRM Mainly price and cool features that are very inexpensive and easy to use. Switched from [Quickbase](https://www.capterra.com/p/157262/QuickBase/) Needed a much better system then having to recreate the wheel including manual coding for the whole system Review Source Elizabeth W. Senior Director Of Digital Marketing Retail Used the software for: 2+ years ### "Zoho CRM - track your customers" June 9, 2022 4.0 This tool is very useful for managing your customers' information because in it you can keep track, you can send emails to customers who have not bought from your business for months, Zoho CRM allows you to automate emails in these cases or by receiving a notification to sellers to get in touch with the customer and to be able to place a new order, because the management becomes more efficient and they have an order where you can continuously monitor your customers through many channels, be it email, telephone or social networks. Pros I like Zoho CRM because it is a useful and easy to use tool. In it you will be able to automate and manage the relationships of your clients, keeping an order in the administration of their information, this allows you to optimize your sales functions in the field of marketing, with Zoho CRM you can take care of the organization, inventory management and customer assistance, I like that you can do all of this from one place. In addition, you will be able to assign tasks, reassign tasks. Cons integrations with other software in some cases are unnecessary Switched from [Zoho Social](https://www.capterra.com/p/159351/Zoho-Social/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) my company change the CRM Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.