# Page 24 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 24 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 24 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 576-600 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Adame D. Web Sidekick Internet Used the software for: 2+ years ### "It makes my life much easier without having to worry about integrations and such" September 26, 2020 5.0 I can't imagine myself working without it :) Enjoying it so far. Pros Has all the bells and whistles to help structuring and using customer data a breeze. The CRM is customizable and can be tailored to specific needs. Massive time-saving thanks to the native integration with their other 40+ apps. Cons As much as the horse power is top notch, how the CRM features are organized might be overwhelming for new comers. Review Source RM Rick M. Managing Partner Management Consulting Used the software for: 2+ years ### "The CRM System for Business Operations" June 7, 2022 5.0 Pros The software is very highly flexible, simple to get up and running yet powerful enough to customize to accommodate many of the business functions that we need in order to make running our company, managing our clients, leads and teams more efficient. The knowledge bases for the products are thorough and we have been able to integrate the solution with many third-party applications, in addition to building custom applications and user interfaces to enhance usability and create additional automations. Cons Customer service is often difficult to contact. However, they do follow through and often provide the solutions that are needed. Sometimes there are systems updates that are disruptive to some of the customizations. Review Source TH Toinea H. Consultant Medical Practice Used the software for: Less than 6 months ### "Consultant " May 2, 2024 5.0 Pros I was able to access everything i needed. i was able to use multiple screens to compare information. i love how they categorized the leads. Cons no dislikes, the program was great! I would definitely recommend the product. Review Source Sanaullah B. Marketer Facilities Services Used the software for: Less than 6 months ### "Review for Zoho CRM" October 12, 2023 5.0 I love it. The best option is to purchase the Zoho One package, which offers you access to over 40 apps to manage your business for just $40 a month. and it's a little bit easier to handle since they're all communicating with one another. For instance. For my business, I was using Google Forms for my forms, 1anything that didn't link to each other, an Excel spreadsheet for contacts, accounting software for invoices, Excel for spending, and a few more apps. The cost of the accounting software I was using alone was $30 a month. therefore for me, the adjustment was worthwhile. Pros How I had the option to catch leads from different sources and have them come to one spot. Having the portable application truly helps monitor your contacts in a hurry. Work process computerization saves me a lot of time consistently. Cons Zoho could provide better instructions on how to set it up and what it can accomplish. It appeared that you were on your own to put it into practice after you purchased it. Review Source Alexander P. Director Security and Investigations Used the software for: 1-2 years ### "I decided for this business to just go ahead and use Zoho One for everything." February 12, 2021 5.0 There are so many online services that claim to provide everything you'll need to operate a business, I've trialed most of them and never lasted through the 30 day period - until Zoho One. I used elements of Zoho One in my last business. I have recently opened a new business and decided to see if I could use Zoho One exclusively for the CRM, Project Management, HR Tools, Website, Social Media Management and Forms. Everything is working seamlessly and I am so grateful for their pricing model that essentially provides all of these apps for just $50.00 a month for sole traders. I really am so impressed. Pros Ease of setup. Access to every major application. Fair pricing models. Security. Cons Technical support. Some glitches. Nothing else. Alternatives considered [WordPress](https://www.capterra.com/p/131687/WordPress/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM I really like the user interface of Zoho One - it is professional and doesn't feel like a cartoon. All of the applications work seamlessly together and most people rate the security at Zoho as being the same if not more secure than other providers. Review Source Mohan K. Data analyst Information Services Used the software for: 1-2 years ### "A user friendly CRM for a proper management " July 18, 2022 4.0 Pros The ux and user interaction module. The tracking capabilities. Forecast and analysis of data. Cons There is nothing such least about the software. Daily update of software gives all necessary changes Review Source EY Elias Y. QA/QC Field Engineer Research Used the software for: 1-2 years ### "Un outil complet mais intuitif" April 27, 2023 5.0 J'ai eu une expérience largement positive avec Zoho CRM. Cela m'a aidé à rationaliser mon processus de vente, à automatiser les tâches répétitives et à optimiser les interactions avec les clients. La flexibilité et l'évolutivité de la plateforme la rendent adaptée aux entreprises de toutes tailles. Pros Le chat en direct et les bannières intégrées au produit ont considérablement amélioré mon engagement client et m'ont aidé à rester connecté à mes prospects. Cons J'ai trouvé que la configuration initiale et l'intégration prenaient un peu de temps, et la courbe d'apprentissage peut être abrupte pour ceux qui découvrent le logiciel CRM. Review Source AF Alex F. Director Market Research Used the software for: 2+ years ### "Best-in-class for most users" April 30, 2021 4.0 I've used Zoho CRM on about 5 businesses over ~12 years and will continue in most cases because of the all-around power and tight integration with other Zoho products. Pros Zoho CRM can meet 90% of the needs for 90% of businesses. For most users, it's identical to Salesforce, except significantly less expensive. The UI has improved in the past few years so new users can be running within an hour for basic CRM tasks. Key point: Zoho CRM is very generous with the free-tier, giving about 90% of the key features for up to 3 users. That's really important for small businesses and startups, so they can deeply evaluate the benefit. Cons At this level of software maturity, the main advantage Salesforce has is a large ecosystem of extensions. Zoho CRM also has third-party extensions, but far fewer. It largely makes up for that with tight integration to other Zoho products. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Price and simplicity. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Price and simplicity Review Source Santanu C. Business Development Specialist Education Management Used the software for: 1-2 years ### "Zoho CRM- One of the best but still not the best" September 6, 2022 4.0 Pros 1-The product is super easy to use. 2-You can manage your leads very easily. 3-You can have customized dashboard giving you the best picture on where you stand regarding your sales, pending sales, invoice sent, number of calls and emails sent, how many leads are contacted and not contacted etc. 4-Very good for marketing and especially sending email campaigns. Cons 1- The chat bot. The chat feature or SalesIQ is very easy to use but if a real person is not available to chat with the customers specially during non working hours, the answers gets repetitive and generally the clients discontinue the chat. Review Source Cris N. Founder and Creative Director Apparel & Fashion Used the software for: 1-2 years ### "Zoho CRM Review " October 2, 2023 5.0 Pros Zoho CRM has an intuitive interface which is well laid and straightforward making it very user friendly. Setting up is as well pretty easy, I honestly did not require any help unlike other CRMs which I had to engage the customer care team. Integrates well with other applications. Zoho CRM is cost effective for all to afford be it small businesses or large and established businesses. Has a number of packages to choose from which also includes a fee version, has everything for everyone. If you want to manage leads and convert them to sales, then you need this profitable software. Cons I’ve had the best experience so far. My daily use has yielded positive results. I love Zoho CRM Review Source VR Verified Reviewer Associate Directo Higher Education Used the software for: 1-2 years ### "Reliable, Flexible CRM" October 19, 2020 4.0 Zoho's main strength is that it's great value for the money. It's a SaaS solution that offers a lot of functionality, and a number of different pricing tiers to meet the needs of your business. Pros Zoho CRM offers fantastic flexibility and features for small and medium-sized businesses. The ability to customize the system with third party integrations as needed is as good as any CRM on the market. Cons Workflow automation is only available at the professional tier. This is fine for larger organizations, but can put some financial strain on smaller companies, especially startups, who this CRM is generally targeting. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing Zoho CRM We chose Zoho for its flexibility. We had a number of legacy systems we needed to integrate, and Zoho seemed like the best bet. Review Source Nithin R. Operations Manager Financial Services Used the software for: 2+ years ### "CRM for all business needs" April 29, 2022 4.0 We have been using this from 5 years and there has been no tool that comes close to the expertise and sophistication that Zoho offers with the Desk crm Pros The CRM is the best part and is easily managed by anyone. Do not need a technical expertise to learn and understand the software. We have been using this for ticket management and email support of the organisation Cons The pricing is slabbed and each slab has a huge different. There is no feature unless you take an enterprise plan. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Review Source AMIT R. Business Development manager Automotive Used the software for: 1-2 years ### "Best CRM in world" March 7, 2021 5.0 I Have good experience with Zoho CRM . Have a single platform for every requirement of company. It quite better than others CRM which is previously used by my company. Pros Zoho CRM is quite good and easy setup and management of company goal to finding leads. It's good crm in world for various tasks for single platform. Cons Nothing to improve on this . It's quite good and pre-build template may improve his features with 5X. Alternatives considered [Zoho Social](https://www.capterra.com/p/159351/Zoho-Social/)[Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/) Reason for choosing Zoho CRM These combination of alternative product is better to company performance in each and every ways. Review Source Divaldo C. CEO Consumer Services Used the software for: 6-12 months ### "One of the best CRM" October 21, 2023 5.0 Pros ZOHO has a multitude of solutions that integrate perfectly with Zoho CRM, which I consider to be one of the main points. Cons In terms of customization, it is a little difficult as the tool has some limitations. I also consider it very robust, which makes it necessary to dedicate some time to get the most out of it. Due to the fact that there are several applications and you have to pay more for one, I consider the price to be a bit high. They could create a product with several tools and at a more affordable price. Review Source ND Nuri D. Project Manager Real Estate Used the software for: 1-2 years ### "Very Useful and Customizable " May 12, 2022 5.0 Overall it has been great. Some of their chat support staff are very helpful and knowledgeable and this is possibly the most effective way to get assistance. Sometimes issues are easier to sorted out via a phone call, which is impossible to do. Call backs are offered however they can be quite inconvenient especially when you have made the time to call someone now, it means you have the time now, not later. Email correspondence also can take days to get things sorted out. Pros Love that most of it is customizable and that we were able to set it up 90% of how we wanted. Pretty easy to use and to manage. Cons Some very key features (at least for our use case) are not customizable. They are small but very important to our business and make the difference between whether we remember the right info of the person we are speaking to or not. Reason for choosing Zoho CRM Customization, compatibility with other softwares we are using and price. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) We needed more features and a customizable platform at a reasonable price. Review Source Cesar C. Docente asociado Education Management Used the software for: 1-2 years ### " ZOHO CRM an ideal tool to maximize deals in lines of your organization" December 20, 2018 5.0 The good thing about the system is that with its messaging and calling services as well as its interaction in social networks, it has not allowed us to make more and better deals with our clients, generating a more productive relationship between them and us. Pros ZOHO CRM is a tool that allows you to monitor social networks and easily through their communication tools such as emails by sales flow, or the interactions of our services in social media raise the productivity of the company. also the system has integrated tools that provide a virtual environment to manage from the control panel the interaction with my clients and to close more productive deals and on the other hand the ability to generate statistical data that allow me to make the most appropriate decisions in the company. Cons Regarding the interaction with the Google Ads, the vision with respect to the investment in advertising that is invested is somewhat complicated to manage from the software and at the time of programming the supervision of the expense it is based on if the campaign works is somewhat I print the indicators that the program shows. On the other hand in terms of encrypted data security, audit records, IP restrictions and two-factor authentication, it is not easy to configure because it has protocols that are not simple for the management of any user. Review Source Ankit S. Business Development Manager Staffing and Recruiting Used the software for: 1-2 years ### "Reliable and powerful CRM for marketing and sales management with organized features" September 3, 2022 3.0 Pros Using this platform, it is pretty easy to maintain the follow-up of the email and campaigns. Also, the call scheduling with the team and clients are easy to collaborate with. The tasks and daily routine work can be managed with the internal teams using the dashboard and notes can also be sent. Managing the previous leads and new leads is much easier using this tool. Cons Customer support needs to be more responsive and try to provide the resolution in a specific frame of time. Also, this platform needs to be more budget-friendly for small enterprises. Review Source VR Verified Reviewer Owner, Digital Marketing Consultant Marketing and Advertising Used the software for: 6-12 months ### "Flexible CRM" July 26, 2019 4.0 Overall, I enjoy using Zoho CRM. It does everything I need it to do. I still rely on other tools to schedule emails and take meeting notes, but I still track everything back to the trusty CRM. Also, their support is very sincere and helpful. They go above and beyond to ensure a problem gets fixed in a timely manner. Pros \- Very flexible and extensible. You can set up the CRM process to work just as you would like it to. - Integrates with Zoho's other tools seamlessly (Books, Sales IQ, Campaigns) - Has an excellent mobile app that can log calls and can take voice/text memos - Email tracking is built in! - Recurring tasks can be added for contacts, vendors, and opportunities Cons \- The UI is not great. There is too much wasted space on the screen at all times, no matter what page you are viewing. - The UI is slow. Every single action requires a new page load. - You cannot schedule emails - Incoming emails cannot be synced Alternatives considered [Insightly](https://www.capterra.com/p/130671/Insightly/)[Nutshell](https://www.capterra.com/p/144340/Nutshell/) Reason for choosing Zoho CRM The price point and flexibility of the software. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) I wanted to integrate with live chat. Also, Pipedrive does not separate leads from contacts and I needed to be able to do that. Review Source FM Fi M. Marketing exec Computer Software Used the software for: 6-12 months ### "Good software for the price, has its quirks" May 17, 2022 3.0 It definitely helps me in that I can easily check my calendar anytime, anywhere and communicate with my colleagues. My experience has been alright on the whole. Pros I like the holiday booking feature – it's nice that it shows you your available dates throughout the year giving you an idea of how to balance your leave from month to month. I also love Zoho cliq (the chat app), it's super easy, aesthetically pleasing and functional layout, very quick. Cons The calendar could be improved – there's a lot that you can't do with it. I'm dying to be able to see what my Overdue Tasks are without having to click into them – if I could see what they are on my calendar and just drag and drop them from one day onto the next, that'd save a lot of time. I'd also love if the calendar had more display options – I'd really like to see at least a morning/afternoon split in the day so I can try to structure my tasks a bit better, and I'd looove to be able to colour-code tasks so they appear in that colour on the calendar, it'd really help me to visualise what I've got going on from week to week. Review Source CR Claire R. Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Just Amazing" February 11, 2020 5.0 I cannot rate Zoho Crm/ Books enough. The whole crm system is easy to use, although it looks complicated at first it soon becomes easy to navigate. I can organise my whole business in a couple of clicks, it has literally saved be 4 hours of work per day. The price is cost effective and value for money. The customer service is outstanding. 98% of the time they can offer a solution to my problems, the other 2% it is possible to hire a freelancer to create a script that can work within the system. If you are considering moving to ZOHO my advise is do it, they are are the top of their profession. Pros The customer service is the best I have ever experience, they are friendly, very knowledgeable and super fast Cons Do not have a con they literally surpass my expectations every day . Switched from [Tourwriter](https://www.capterra.com/p/39473/TourWriter/) Tourwriter has the worst customer service I have ever experienced, it took their technical team 2 months or more to fix problems, if they could fix it. Most of the time they were unable too. Tourwriter has had a HUGE negative effect on my business, the software is not compatible with others and it is nearly impossible to find a freelancer to work on the system. Meaning you are forced to work with the tourwriter team that are slow and inadequate at what they do. Tourwriter is also ridiculously expensive, given the expense they really should be better but they did not care about my business and tried to increase their contract mid term, which they backed off after I contacted a lawyer. Tourwriter cannot seem to hold staff as there was a new customer service manager every year, I fortunately was with them 2 years. A decision I very much regret. Review Source CC Christopher C. Digital marketing and advertising Marketing and Advertising Used the software for: 1-2 years ### "Zoho app for email marketing " November 27, 2021 4.0 My experience at first when I started using it I thought it was going to be a little difficult, but to my surprise its has been easy and very simple. My experience has been great. Pros What I like most about zoho app how easy it was to import my email list, and how fast it was for me to set up my email marketing campaign. Cons When I first started using the zoho app i thought it was going to be a little difficult to use but as I started getting more into it, it was very simple. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Zoho is a little more simple to use then mailchimp Review Source VR Verified Reviewer Mechanical Engineer Construction Used the software for: 6-12 months ### "Ease to all the sales pressure!" March 22, 2024 4.0 I worked for over ten months at my previous employment, and even though we believed we had lost the clients who had agreed on a product, it was actually quite useful to get them back after they had some time to think things through. Even though it's not Sunday every day, this might be near enough. Pros Management of contacts via User Interface range of functions. Cons They could attempt to improve the interface's accessibility and usability. Review Source GMD Gerardo Manuel D. Ing.Telecomunicaciones Telecommunications Used the software for: 2+ years ### "Zoho CRM , Versátilidad.....!" October 5, 2020 5.0 Pros Es una herramienta que a nivel empresarial , resulta ser bastante atractiva por todas las prestaciones que brinda a nivel de organización y gestión de casos , historial de eventos , documentación , asignación de tareas , notificaciones , entre otros aspectos. Cons Me gustaría que la funcionalidad de notificaciones de nuevos eventos, se hiciera de tal manera que el usuario no la dejara pasar por alto. ¡Se observa frecuentemente que los usuarios finales que hacen uso de la herramienta, hacen caso omiso a las nuevas actualizaciones de eventos en las notificaciones por ser algo no tan puntual o llamativo y esto genera perdida en la transmisión de la información y continuidad en los procesos que se administran con dicha herramienta...! Review Source CV Carla V. Gerente Comercial y Operaciones Cosmetics Used the software for: Less than 6 months ### "customer relationship management is the present and future of consumer enterprises" June 28, 2022 5.0 From my point of view as Commercial Manager and Operations (also marketing), I needed a relatively easy tool for the necessary people to understand how to use it, but above all to understand that the results are now achieved by maintaining strategic relationships with customers Pros I was looking for something easy to manage and to give me the information in a way easy to analyze Cons I was looking for something easy to manage and to give me the information in a way easy to analyze Reason for choosing Zoho CRM I did not have any other alternative product, as indicated I had another supplier who did not understand my times Review Source Avash K. Developer and IT Specialist Information Technology and Services Used the software for: 6-12 months ### "Useful CRM that isn't very expensive." June 20, 2021 5.0 Other than the fact that customer service took 6 days to get back - everything is good with Zoho CRM. There are plenty of features, third party integration, etc. The User Interface is pretty good and delivers important information at first glance. I think Zoho CRM is perfect for small businesses and startups. Pros The best thing about Zoho CRM is that it can be used from any device connected to the internet - it's simple but very useful. The features like recording meetings, emails, bot chat, etc make Zoho a very useful CRM. I am from a country where USD has a value of around 120 so many CRMs are too expensive to try but Zoho isn't very expensive. I also like Zoho's Sandbox feature which allows me to test custom build modules with ease. I also like the feature named Zia. Zia analyses and suggests the best time to follow up with a customer which I think is really great. Zoho also has pretty good third party integrations available. While I found customizing Zoho confusing, once we get around it - it can be customized to fit the needs of every business. Cons In the beginning, Zoho was very confusing for me. I had to do many customizations to start which takes some time and is also confusing. However, once we get around it - we can customize it to fit the needs of every business. Also, once I had some problems with Zoho and I reached Zoho support. They did help me solve the problem but it took them 6 days to get back to me. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce has better features than Zoho but is also expensive than Zoho. As a small business, we choose Zoho to save money as Zoho has all features we need and we don't want to pay extra. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.