# Page 25 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 25 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 25 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 601-625 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DS David S. Corporate Development Manager Construction Used the software for: 6-12 months ### "Zoho CRM" September 7, 2023 4.0 We are still in the process of setting it up. It is taking awhile to get all the functionality set up for our needs. Pros It is very robust with a lot of options. We are able to customize the modules within CRM to accommodate our business needs. We are also able to integrate it relatively easily with other software. Cons There could be better training from Zoho on what it can do and how to set it up. It seemed to be once you buy it, you are on your own to implement it. Alternatives considered [Procore](https://www.capterra.com/p/56250/Procore/) Reason for choosing Zoho CRM Zoho has more of a CRM than Procore. Switched from [GiddyUp](https://www.capterra.com/p/213337/GiddyUp/) We needed something more robust than Giddyup as we moved into larger-scale construction. Review Source VR Verified Reviewer Secretary Education Management Used the software for: 6-12 months ### "Zoho CRM" June 22, 2022 4.0 Zoho is a great software to solve your business problems, I recommend it to be more effective in your business. Pros Zoho is flexible CRM software, it is effective and easy to use. You can get leads using it and track your workflow. Cons overall Zoho is good but I will be grateful if Zoho team works more on the software speed to improve it. Review Source Ashish T. Co-founder & Chief Product Officer Legal Services Used the software for: 2+ years ### "Zoho CRM is Super! It helps to not to miss any business opportunity." March 21, 2021 5.0 It's amazing. It does not leave any prospect or business lead missing. Reminders are extremely helpful in followups. Campaign analytics are really awesome and gives the best analytics to identify the top leads. Pros Easy to the user and Intuitive User Interface Lot's of training and help materials available Many innovative features such as Interaction Management, Scoring and etc to make the job easy and efficient. Cons Nothing as such. Zoho is prompt in research and enhancement. But as a user one thing, I would love since there are continuous enhancements, Training/ Webinars could be helpful. Review Source Frederick U. Director Sports Used the software for: 2+ years ### "Zoho Oh No!" December 5, 2018 4.0 My Golf course sales and management company purchases Zoho Crm as our first and only primary crm for every sales person and manager in the company. The biggest issues is they never delivered on their promises. We had several internet based customer data collection points outside of our crm. We were promised Zoho would inergrate with apps to pull of the prospects contact info. It did not. The entire company had to manually enter all prospect info every time we received an outside digital lead. Not only did we become more of a data entry team than a sales force, people hating using it and it became what you would expect. Garbage in Garbage out. Pros zoho's crm has buckets and buckets of available information. it intergates well with outlook calendar and contacts. it is a very useful time management tool. Cons zoho's crm has buckets and buckets of available information. sometimes when it rains it pours. there was too much to manage or understand proficiently with out going to zoho school. who has time for that? and the support and training we were promised were surface like at best. This may have had more to do with our companies zoho rep, but as far as we were concerned that was our 'face of the franchise" and he was far from an MVP candidate Review Source Steve N. Owner Management Consulting Used the software for: 2+ years ### "My Zoho CRM personal experience" April 13, 2021 5.0 Excellent product that gets the job done great. Pros Rate of adoption and ease of implementation especially with off-site users. Cons The email integration with Zoho mail over third party systems (Microsoft Exchange and Google Gmail). Alternatives considered [Quickbase](https://www.capterra.com/p/157262/QuickBase/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Zoho CRM Mainly price and cool features that are very inexpensive and easy to use. Switched from [Quickbase](https://www.capterra.com/p/157262/QuickBase/) Needed a much better system then having to recreate the wheel including manual coding for the whole system Review Source Elizabeth W. Senior Director Of Digital Marketing Retail Used the software for: 2+ years ### "Zoho CRM - track your customers" June 9, 2022 4.0 This tool is very useful for managing your customers' information because in it you can keep track, you can send emails to customers who have not bought from your business for months, Zoho CRM allows you to automate emails in these cases or by receiving a notification to sellers to get in touch with the customer and to be able to place a new order, because the management becomes more efficient and they have an order where you can continuously monitor your customers through many channels, be it email, telephone or social networks. Pros I like Zoho CRM because it is a useful and easy to use tool. In it you will be able to automate and manage the relationships of your clients, keeping an order in the administration of their information, this allows you to optimize your sales functions in the field of marketing, with Zoho CRM you can take care of the organization, inventory management and customer assistance, I like that you can do all of this from one place. In addition, you will be able to assign tasks, reassign tasks. Cons integrations with other software in some cases are unnecessary Switched from [Zoho Social](https://www.capterra.com/p/159351/Zoho-Social/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) my company change the CRM Review Source VR Verified Reviewer Senior Consultant, Solution Sales Management Consulting Used the software for: 2+ years ### "The Zoho CRM platform is the base foundation you need to get started. " May 29, 2018 4.0 If you are an out of the box thinker and someone who works well independently and likes to learn new things and build businesses, then Zoho is the platform for you. Most software platforms are migrating to this model and it includes numerous software bolt on solutions to help your business grow. If you are looking at building your business strategically and don't want to break the bank then you would be doing yourself a dis-service if you don't review and consider Zoho as proven growing software platform. Pros I love that Zoho has many different "bolt on" features that I can add depending on the needs of my business. The ability to integrate and scale is one of the many things I really like about Zoho. It's basically an Ala Carte menu that I can take advantage of when necessary. Zoho CRM and other Zoho products integrate seamlessly and you don't need a programming degree to figure it out. Having a better then average understanding of how technologies work is very helpful, but the novice shouldn't have any problems getting acclimated to how Zoho CRM works. Cons Like most software services like Zoho their customer service isn't ideal and it often takes some time for someone to get back to you if at all. This is one of the biggest CON's I've noticed. You pay much less for their services, but you lose the customer service touches you would typically get with a service like salesforce.com. If you can handle the trade off, some people can't, then Zoho is for you. If you are aren't willing to sacrifice the ability to get CS in real time then Zoho isn't for you. Review Source Isael Alexander M. Network and Comunication Analyst Hospital & Health Care Used the software for: 2+ years ### "The tool that best simplifies managing your relationships" March 26, 2024 4.0 Pros What I like most about this tool is that it helps me a lot in the company's marketing as well as the very good and efficient communication between clients and our company. Cons The tool is very complete but what we would like to modify or fix the most is the way of viewing the data, so that this is more customizable to the company's whim. Review Source mvF mumammed vael F. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "if you are looking for best CRM get zoho NOW !" October 3, 2023 5.0 Pros easy to use and with a simple knowledge about CRM you can go ahead with it.using it for almost 9 months and really making my business tracking system is the best.nothing you can lose with it. Cons small features must be edit it and the ZOHO team are working on it like last name must be in the information and sometimes we don't have to put it in the records. Switched from [Workiom](https://www.capterra.com/p/200997/Workiom/) because the options and features in zoho regarding social media is way better than workiom Review Source JJ Jibin J. Automation Engineer Information Technology and Services Used the software for: 6-12 months ### "A highly recommended tool for managing / tracking all the activities in an organization." September 5, 2022 3.0 My overall experience is very good and I Highly recommend this tool to others who are looking for complete solution for business development and managing organization activities. Pros Zoho is very useful and effective tool for managing and organizing all the activities of an organization. Which helps to manage client interaction, salary, business development, performance Analysis, etc. It provides features to represent data's graphically, that makes things more easy to understand. Cons I didn't find anything to dislike about this applications, Since started using. Zoho payroll is very good for employees of an organization that helps to get the pay slips of each month easily and also track the salary breakdowns, investments and download form 16, etc. Also helps to create spreadsheets, presentations, managing databases in an effective manner. Review Source VR Vaughan R. Managing Director Information Technology and Services Used the software for: Less than 6 months ### "Support is non existent and very poor product road map" August 11, 2021 2.0 ZOHO One has the potential to be a very powerful suite of tools and compete with Hubspot, but their development roadmap and customer support is seriously lacking. We have spent 3 months implementing ZOHO for our business, but we are left with no choice but to ditch all the work that we have done and find another solution. Pros ZOHO CRM is very customisable and relatively feature rich. Cons Key features are extremely out dated and badly need upgrading, such as: - Ability to integrate with Office 365 for sync Outlook emails, the only supported option is IMAP protocol which is out dated, insecure and disabled by default within Office 365. The forums state they they will be releasing an updated integration with outlook but the dates just keep getting pushed out for months. - when sending emails from within ZOHO CRM, there is no option to select a prewritten email message (i.e. default email templates) without the template having formatting. This make it appear as though the email is from an email marketing tool. - The email templates are antiquated and the code behind is extremely poor. Lots of SPAN tags and unnecessary formatting. There are lots of comments in their ZOHO Help Centre about upgrades and new features, which ZOHO state are in development but never seem to get released. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Nutshell](https://www.capterra.com/p/144340/Nutshell/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM ZOHO One had an extensive suite of modules which appeared to cover everything we needed. It isn't until you start using each of the product properly, you then realise how out-of-date and buggy the features are. Review Source Sushant K. Co-Founder Education Management Used the software for: 6-12 months ### "It works well if you are just getting started with CRM" August 31, 2022 3.0 Overall, it's a decent product considering that most features are also available in the free plan. I believe it also depends on the industry, we were using it for ed-tech startup and it helped a lot in managing leads and running quick campaigns to nurture them and finally converting it via sales call. Pros The pricing is very good for startups looking to manage their sales team. Most of the product features are available for free. The CRM has almost all the capabilities to manage the sales team. Integration of products within Zoho helps a lot. You can easily integrate with Zoho CRM & Campaigns to run marketing campaigns on the lead added in the CRM. Cons Reporting and analytics are very basic. It just gives an analysis of the activities done by the sales team, whereas as a manager, we need a lot more information to take business decisions. Also, the interface of the product can be improved. It's very hard to push the team to collect all the activities like calls, email etc. Review Source Gerardo M. Marketing and Communications Manager Market Research Used the software for: 2+ years ### "A tool that manages customer relationships strategically" October 18, 2022 5.0 Within work teams in areas of sales control and campaign follow-up it is quite fruitful, it allows interactions with clients and analysis for campaigns to be efficient for any type of organization Pros This is a system of the financial solutions that this company provides, and in general it is a system that for those who work directly serving clients for commercial processes, it turns out quite well, in general terms it is an excellent assistant to serve clients that can even maintain updated the inventories, it is a quite functional and easy to understand tool Cons I have no criticism about this tool, it is more suitable for those who work with marketing, but it is quite flexible. Review Source Shawn B. IT Architect Information Technology and Services Used the software for: 2+ years ### "A CRM for the Masses" May 7, 2020 5.0 Overall, I would strongly recommend ANY business to try it out. Check out the free version and you'll still get a lot of value out of it. Their Paid versions are absolutely worth it. We started off with a Free version and then graduated into 3 Pro Users and it was a great experience. The Customer Support Team is EXCELLENT and they really spend the time with you to get you up and running and will offer other real-world examples. I feel they really want their product to work so they're dedicated in assisting even the novice amongst us. Pros This is a very low-cost CRM for Small Businesses that are interested in tying out to see if this can really work for them. It beautifully and seamlessly integrates with Outlook and you can use ZohoCRM for most (if not all) your communications with clients and prospects. The interface is easy to understand and you can get most things done intuitively. Cons Extracting out a list of all your prospects/customers into ONE Excel sheet became a painful experience because as simple as we assumed it to be it actually become fairly cumbersome. Maybe we didn't have the in-depth experience. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Zoho CRM Zoho was just way simpler to implement and launch. We literally started working on it on day One. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Dynamics CRM was just too HUGE and complicated. So was Salesforce. I feel those Enterprise CRMs rely on hiring a team to work out the operational logistics and create their dream-CRM from scratch. Zoho had so much out-of-the-box. THAT truly won us over. Review Source DV Daniel V. Director Computer Networking Used the software for: 6-12 months ### "Zoho CRM is an Efficient way to track Sales " April 8, 2024 4.0 Very Good experience and I can recommend it. Pros The Reporting of all the Leads generated and the progress and stage of the Leads that will lead to the conversion to closing Sales. The Data is clear and easy to understand Cons It takes some experience to properly Setup ZOHO. It gets very involved. Review Source yB yassine B. blogore Farming Used the software for: 2+ years ### "avis sur zoho CMR" January 15, 2023 4.0 Zoho CMR et un bone logiciel de gestion des relations client Pros on y trouve les outils que l'on a sur l'ordinateur ou bien sur le site internet Cons Pas de support client en français et selment une semaine de support Switched from [Workplace from Meta](https://www.capterra.com/p/168669/Workplace/)[Instagram](https://www.capterra.com/p/210721/Instagram/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Chercher le mieux Review Source VR Verified Reviewer Head of Business Development Computer Software Used the software for: 2+ years ### "If you're just getting started with CRMs - start with Zoho" August 16, 2018 4.0 This CRM is easy to set up and it's quite useful when you're getting started with setting up your sales process. It will have all your leads data and will save you a lot of time if your entire team can collaborate on tasks. So for starters, without having to spend much, and compromising a tad bit on UI/UX - you're good with Zoho CRM. Pros Zoho is cheap. And that is what I like most about htis software. It's economical for any kind of business - yet not compromising a lot on important features. Customization is fairly simple and easy. That's a big plus when it comes to maintaining your funnel with the kind of business you've got. Cons What I least like about Zoho is their support. When I initially started using it and wanted to go about checking for certain features, I spent hours in the internet surfing for answers in their official Forum. As it turns out, there are no updated answers to old issues. I realized support has not done a great job with hundreds of queries people had on different features (marketing automation, tracking etc) While it's buggy, I'm afraid to raise support issues with the kind of experience people have faced in their support forum. Review Source Anibal J. Strategic Business Development Consultant Information Technology and Services Used the software for: 1-2 years ### "Easy to use and setup CRM. Excellent automated workflows." December 16, 2017 4.0 Pros I used ZohoCRM in two different jobs. My first job was in Sales and Account Management. I used ZohoCRM on a daily basis and I was not the one who set it up originally. The tool is really easy to use with very good flexibility in adding/removing/changing fields. You can also add workflow automation which is great when you get it right. On my second job I actually set it up from scratch and I was surprised at how easy it was to set it up and get it running. Since I was an experienced used before, it took me, literally, less than an hour to get it up and going. I was able to import hundreds of contacts and leads with just a few clicks. Cons The interface could be cumbersome at times. The editing of individual fields should allow the user to click anywhere in the field to go into update mode. Instead you need to click on the actual pencil, which depending on your screen resolution can be small and not as easy to target and click on it. The automation workflow is great, but it's hard to get it right and there's no easy way to test it out to see if it's going to do what you'd expect. If you set it up wrong you may not realize until some time later. It'd be good to have a way to test the automation you're allowed to configure. Review Source AL Arnaud L. Sales Manager Information Technology and Services Used the software for: 2+ years ### "Comprehensive Review of Features and Functionality" July 5, 2023 4.0 Pros User-friendly interfaceExtensive customization optionsRobust sales and marketing featuresSeamless integration capabilitiesMobile accessibilityAdvanced reporting and analyticsExcellent customer support Cons Steep learning curve for advanced featuresComplexity for simple use casesLimited email marketing featuresOccasional performance issuesPricing structure Review Source VR Verified Reviewer Senior Java Developer (Contract) Investment Management Used the software for: 6-12 months ### "Cloud-based, integrated CRM software." March 22, 2021 5.0 One major benefit is that it caters to the requirements of industries and businesses of all types. It increases team productivity. The user interface is very intuitive and simple. It helps to provide multi-channel consumer support through live chat, social media, email, and phone. It provides a 15-day free trial period. It provides integrity, regulatory compliances, and security. It helps to forecast sales feature to help with email sentiment analysis, data enrichment, and more. It drives the integration of email marketing and internal charts such as reminders, calendars, and synchronization with social networks. Pros It empowers a global network of businesses to engage with consumers, convert more leads, and grow revenue. It is a great solution for small to mi-sized businesses. Its mammoth features set yields numerous capabilities such as sales force automation, lead management, contact management, and more. It provides users the ability to develop appropriate predictions and incorporate territory management. Its design is straightforward. Cons It has a steep learning curve. Getting data from one module and automatically transfer into another module is quite hard using API keys. One major drawback is that it is tough for beginners and it does not provide attendance services. It does not provide an import feature from a web browser or email during registration. If you do not have a strong internet connection, it will allow access to the platform. Also, the search feature is less intuitive. It would be nice if it makes the export system more user-friendly. Review Source VR Verified Reviewer General Manager Management Consulting Used the software for: 2+ years ### "Great CRM software with lots of potential" October 31, 2022 4.0 Zoho CRM is very customizable and has nice features such as blueprints and workflow automations. Sometimes you have to think a bit outside the box to make it work for you, but overall it gets the job done well in most regards. Pros Zoho CRM is a very powerful and very customizable CRM system that integrates well with the Zoho One suite and other software products. Cons It seems sometimes that Zoho CRM was not built by salespeople for salespeople. It seems more like someone thought theoretically, what salespeople could want and then built the software around that idea. The lack of a power dialer, not being able to create call lists, the cumbersome lead scoring etc. make it seem like Zoho CRM is more of a system geared towards IT people than salespeople. Review Source VR Verified Reviewer Director Of Ecommerce Machinery Used the software for: 2+ years ### "Great fit for SMB eCommerce" September 10, 2018 5.0 Overall we have been pleased with the value provided from Zoho. Not just the CRM, but other products they offer as well. We have really tried to tie in with the full suite of products to enhance our productivity and growth. Pros I like the ease of use of the Zoho platform. We were able to get everything setup and working in about a day. We have this connected to our eCommerce platform and are able to easy import our records to keep the system up to date. It allows our CSR team to know just what a customer has done with us in the past and keep the conversation in context each time they talk. We also utilize the chat from Zoho SalesIQ that is connected with the CRM to keep all communication channels in sync. Cons I do not care for the API limits that are enforced on the platform. Users get roughly 3000 api calls a day. This can make initial data loading for an established business take a while to get all legacy data imported into the system. Once things are there it is not much of a problem, but any time you may decide to import a new large data set this can really hinder the process of getting everything over in a timely manner. Review Source Tarek B. CEO Management Consulting Used the software for: 6-12 months ### "Zoho CRM: A well known name in the industry, but implementation might be complex" October 10, 2021 4.0 The overall experience with Zoho was very average, in the beginning, we were amazed with the range of features, but in the end, we had to contact the customer service a number of times which added complexity and delays to achieve what our client wanted in the first place. Pros Zoho has a number of interesting functions, including the marketing and the optimization of customer relationships online. The good news about Zoho is that it offers a good free plan to start with and familiarize with the platform, and also see immediate results in the business. Cons With Zoho, you will quickly need to contact a great customer service team located in different countries of the world. This is not necessarily a good thing, although the technicians are very knowledgeable, because the idea behind having a software tool is to reduce the reliance on a third person, the automation of the process, and the independance from a technical talent in the business. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Together with our client, the choice of Zoho CRM mainly relied on its positive reputation in the market, and the reasonable pricing it was offering. However, the choice should not only be based on the pricing, but rather on the actual needs of a CRM for the target business. Review Source Scott S. Account Executive Marketing and Advertising Used the software for: 2+ years ### "Great for companies who don't have a CRM" December 14, 2018 4.0 My use with Zoho only scratches the surface, and I'm not taking advantage of many of the advanced features with Zoho. My primary use is as a lead/deal management tool, and for that it works really well. Input leads, create tasks/reminders, add opportunities, update the opportunities as they progress through the sales cycle. Standard stuff, but very pleased. One other use for me, is many of my smaller clients don't have a CRM, know how to implement one, and don't want to invest heavily in one. This is a fantastic solution in these instances, and I look like a hero when I give them a quick demo and help them get set up. Pros To be honest, I was looking for a free CRM to run my small digital marketing agency, so the price point is fantastic. That said, the features and what you can do with this at the free level is pretty remarkable. The methodology will be familiar to anyone familiar with CRMs. Cons So it's unlikely that anyone is going to move from SalesForce to Zoho, unless it was a pure pricing play. It's a little "clunkier" than other well known CRM's, but it has gotten better. I've used Zoho for about 5 years, and this is pretty trivial, but it would sure be nice to be able to view more than 50 leads per page. Review Source Valery G. Investisseur Venture Capital & Private Equity Used the software for: 2+ years ### "Très belle application." December 5, 2022 5.0 Pros Très pratique, on y trouve les outils que l'on a sur l'ordinateur ( sur le site internet). La fonctionnalité qui permet d'enregistrer des notes vocales est très géniale. Cons Il n'y a pas de possibilité d'afficher les rapports dépuis un peu plus de quelques mois. On ne peut pas utiliser la géolocalisation quand on veut ajouter une nouvelle adresse d'un nouveau contact. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.